Public Storage Self-Storage Units at 1225 West Trinity Mills Rd, Carrollton, TX

Place was closed 😔

Alex is such a great help you can tell he loves his job.

Alex is really nice and hepful.

A bit dirty upon arrival, but the manager was great, the tall guy with long hair. He helped us get settled in and assured us that our things were in good hands.

The two young ladies (I believe Jen and Kayla don't hold me to that I'm terrible with names) were AMAZING. They understood I needed storage just for a little bit and they gave me the same respect and genuine care that they would give to someone renting for years. If I ever need to store anything like a big horde of cash like in Breaking Bad this Public Storage is where I'll put it. Thank you for the professional and caring attitude these girls have.

Alex, at the West Trinity Mills location in Carrollton, Tx, is awesome! I am looking to possibly downsize and he was super knowledgeable and helpful with my inquiries! I was going to search around for better prices but this property is so close by and conveniently located. So I am keeping my business with this location and Alex.

Great job Roxie

Nice staff and convenient location!

Great customer service

Nice property. Would recommend

5 star review, love the place , love the staff, one guy in particular went above and beyond in helping me and answering all my questions, "stephen chadbourn" super nice guy and know his stuff!! cant say enough good things about this place and stephen would definitely recommend to my friends and family.

Good place to store the items by renting.

The rental process was simple. The move out process has been a nightmare. I submitted my vacate day of Jan 31, 2022 more than a week in advance. We vacated the property and removed our lock on Jan 30th. I called on Feb 1st and left a voicemail informing we had vacated. Waited 2 days, called again waited 2 more days and called the 1-800 number. They rnailedt property manager and said I would get a response within 3 days. I did not so I called back again. This continued until I received a call on Feb 12th from someone asking for a payment. I explained I had been trying to get the account closed since Feb 1st. He told me the property mngr has been out due to illness and he would look see what was going on. He closed the account on the 13th and then sent me a bill with a late fee for the time period where I had vacated the unit and tried getting my account closed. ***I have reached out to them about this and will gladly update my rating if/when they cancel the charges*** Update: I changed my rating to 4 stars bc once I finally got in contact with the right person the issue was handled in less than 24 hours. I was impressed not only with that but also with the fact that once it was dealt with, they reached out to me to let me know. So while it was a headache to deal with, the situation was resolved very satisfactorily. Thank you very much.

There's never anyone there at the office to assistance you!!!!!!!!!

I visit this place 4 times the same day. And there was no any person in the office. I call them and they didn't answer my call

Casey has been helpful thank you !!

Ashley! was really helpful when getting out storage set up!

The lady in the office is the worst person. She is no help and mean for no reason. I would advise everyone not to go there because of her

Not the best area and hard to get in and out of

Came to wrong location today, manager still showed me around and showed me different units. She was very professional. I need multiple storage spaces if she had my size I would have stored here. Highly recommend!!

Came by this location today and the manager was extremely nice and helpful. The facility was super clean and very thankful for that in this crazy time we live in. The manager (I can’t remember her name) even took the time and explained the sizes for me to make sure that I had adequate storage for my belongings. Great customer service ! Thank you !

Lisa was great to work with! She was very friendly and made everything super easy. Thanks, Lisa!

Does this storage facility have access for a moving company semi truck?

Great prices, great location

Lisa was the best she was so nice

Lisa did a amazing job, super fast and simple!

Lisa was awesome, thank you

What can I say it's a storage place. It has decent lighting.

Pretty good for storage. Manager always happy and helpful. Thumbs up for Michelle and Public Storage.

Quick and easy! Friendly Staff

Be careful they can change your payment without your consent

Lisa, was awesome explained everything perfectly!

Lisa was amazing!!! Love her attitude and she's very helpful and friendly! I will definitely recommend Lisa and Public Storage to everyone.

This storage facility was an absolute pleasure to work with when we had our storage unit here a while back. I wish we weren’t forced to have storage insurance but it is what it is I reckon. Their insurance policy wasn’t too expensive so can’t complain too much 🤷

climate control Very NICE

Esther was completely awesome with customer service. I rented an unit in under one hour. Thank you!

Joyner was extremely friendly and helped us get a great deal on a great storage unit!

Super easy and great prices, very friendly staff I reccomend.

The lady working there was so sweet😌

Joyner is an awesome person. Very helpful.

Quick easy friendly Esther was great.

The lady here was super nice and very patient. She answered all the questions I had and told us the best ways to get the storage the cheapest. Very please with her service!

Joyner was Very knowledgeable and helped with all our questions

OMG Mrs. Joyner helped so much! She was extremely helpful and had a smile on her face the whole time

Esther was great and very helpful!!!

John made moving into my storage unit such a breeze!

Esther was amazing this Monday morning n she is very helpful thanks

Esther was very helpul. Helped me find the right size storage for my needs.

Esther did a wonderful job helping me find just the right unit

Awesome set up. Very easy

Adam was very informative abd gave great customer service.

Nice ppl.

Always cleaning and always dancing, Michelle is always smiling!

Clean property, great staff, great value, in other words, Great!

The woman who runs the place is amazing. She called multiple times on my way to Texas to make sure we were getting there safe with out trip. She made the process of getting the unit as easy as possible. :) I am very thankful for her and very happy with what I have there. Thank you!!

Great experience and awesome staff!!

Donya was absolutely fantastic in helping me downsize to a smaller unit after 2+ years. She spent the time in helping me find just the right smaller unit and made me feel like a truly valued customer. Donya even came by several times during the move day to make sure I was okay (I was doing the transfer move all by myself). The property and units are well maintained, and I have always felt comfortable and safe here.

Awesome service here! :) I need to pick out some boxes and the girl working, Heather, was very helpful and took care of me right away. The property is also clean and presentable - very pleasant experience. 5/5

John was awesome! He asked me a few questions and found exactly the unit I needed, first try. It was a quick smooth process

Amazing service! John helped us and he gave us 5 star svc.

Signed up today. It was fast and easy. John was extremely professional. Definitely a good first impression. Looking forward to the rest of my experience here. Will update rating if anything changes but so far 5 out of 5.

John took care of me and was direct and precise. In and out and very thorough and professional

John has been fantastic on the leasing experience. The facility is clean and well kept. Prices are great. No reservations about using again.

Great service, very informative and helpful. The man there, John, was very sweet and answered all the questions we had. Plus the location was close to my home.

John has been a great person for me! He always help me and he always has a smile! I thank him a lot for everything he has done for me!

John, the manager on site is very helpful, courteous, and knowledgeable. Will definitely rent from here in the future!

I have been with Public Storage for 3years and the manager John has went over and beyond to make sure my stay is the best. This property is the cleanest one I have experienced and I feel very safe that my goods are stored here. I highly recommend anyone to store with P.S. and especially at this property and just ask for John he will take care of you!

We have had a unit at this location for more than 3 years. Finally got a big enough place to hold all our stuff. Always saw and got greetings from John when we came by. Thanks for taking care of us and our things.

John was very helpful and knowledge. Great experience!

John was an amazing help, really recommend this storage really convenient

John was very kind and caring and he handled his job very professionally.

John was very helpful and professional at getting our storage!

The property manager, John, is very helpful and stepped me through each aspect quickly and concisely. He was professional, fast, and thorough... not to mention friendly! Thanks, John and Public Storage!

Very pleased with service. John was efficient, friendly, and knowledgeable. Happy with the unit and security.

I would recommend Public Storage to a friend! John was very knowledgeable and courteous!

John was great and I love this place!

Excellent place, staffed by John very friendly.

John was awesome

John was a great service rep. And he helped me find a unit to fit my storage needs

They are great especially John he is so nice and helpful.

Love John the manager super sweet guy

John was helpful all the way through and he made my stay pleasant and easy all the way up to my move out. Highly recommend this facility for your storage needs.

John was super helpful and nice helping us. Place is clean and well kept.

Big thanks to John, renting a unit was fast and easy!

John is the greatest!! He is so thoughtful and kind. He takes care of me. If I forget to pay my bill he calls to remind me. He is just a genuinely nice person. He really knows the meaning of excellent customer service.

Very professional service!!

Reserved my unit online and met John at the location and the experience was so easy! He was super friendly and knowledgeable. I appreciate the cleanliness of this location as well.

Loved John, he is great!!!

John did an excellent job. He is very friendly and answered all of my questions. John gave me the best customer service experience and most definitely have my business for years to come.

Great place, great service! Ask for John!

We had a wonderful experience.John at public storage was very helpful and friendly.The units are clean and neat.

John is the best. He is always so nice and in formative. This is my second time with a storage there with him. Love this place. Trustable and safe

John was very profesional and answered all my questions and went over the contract thoroughly.

Liked John quite helpful and friendly.

Good management!

John the manager was and is a consummate professional. The unit was and is clean. The one thing I don't like is the hours of access.

Everything and one was nice and helpful thanks very much .if l ever need storage unit again I will be back.

Excellent experience and easy to do business with.

Rented a space today and John really helped me find the right fit. We visited 2 different units, and he was very patient walking with me in the cold to be sure I had the right size unit. The location is clean and my unit price was lower than expected! Which is always a great surprise! Definitely recommend renting storage here. Thanks so much John for the stellar service this cold morning!!

Came by with a car full of family the week of Christmas and forgot my grandma's wheelchair was in the back! John the manager was so helpful and didn't hesitate to help me rearrange the seats and load up the box of boxes I purchased. Looking forward to renting a unit here when I move! What great customer service, he really went above and beyond!!

I received help from the manager named John he was of a great help I will deffenitly be doing business with these guys again!

John was awesome! The smile and his customer service is hard to find these days! Keep up the good work. Love the location and how clean it's kept as well!

Always clean and friendly service provided by John A. Would recommend this place to anyone wanting to rent storage.

John has been fabulous in getting my storage unit set up and explaining everything I need to know!!!

I come into Public Storage every month to pay my monthly fee. John there is so Awesome!!! I love the fact that there is an iPad to confirm my signature but...that money should have gone to John's RAISE instead!!!

John was awesome and very friendly and helpful 😊

Awesome

John was great and had great customer service!!!!

John at Public Storage was very friendly and courteous. The process was easy for getting into the unit.

staff was friendly and helpful

Great storage place. The best in Dallas I would say.👍🏾👍🏾

Quick service... very helpful

John is awesome and very professional.

Yesenia was very helpful I could not get my storage door unlocked, she was kind and very helpful. Thank you so much. Another great experience at Public Storage Carrollton, went to my unit and was my key would not open lock, Cynthia was on duty and helped me get into my unit. I have to say Cynthia, save the day. Thank you Public Storage for hiring such kind and helpful attendants. Thank you, Alfreda F.

Jodie was very sweet, and their prices aren't too bad

Love this property management is wonderful! Best prices easy access!

I was asked by the young lady in the office today to leave a review and of course I told her I would. Well,first off I have only been a customer for this location since the end of January. I stopped by to have her look at my account to see why I had extra charges on it. She was very helpful and answered all my questions. The property itself is clean and well maintained. I have no complaints!

Jolie was so helpful and courteous. It was the easiest thing in the world to do. Great customer service. John was also very warm and knowledgeable. Great teamwork! Worth the drive! :)

Grade and friendly service

Easy & worth every penny! Jodie made it easy. Thank you & Happy Thanksgiving to all...

The lady stays in office name Jodie she is very nice with customer and really helpful lady thanks Jodie for helping us

Everything is excellent.

Jodie was very polite and helpful. The property is clean and well maintained . Highly recommend this location.

Great service, the location is clean and well maintained

Jodie was great help super friendly highly recommended storage place.

Miguel is awesome! Very thorough and helpful!

Quick service and very polite . Helped me out with an issue I had at another location and he calmly helped me out and explained everything clearly.

This location is the best... The dude that helped me was very helpful.

I was pric hunting and miguel was very helpful. I would defenetly reccomend this location.

The new manager David is always very helpful and knowledgeable.

Miguel is a great guy. Awesome property manager.

Miguel was great help when I moved in and made time for me to make sure I was settled in to my new storage unit thanks again for your help....

Friendly, very helpful staff. Location is close to main roads and easily accessed. :)

This is a relatively small facility (no golf cart to view rental, for instance), but clean and orderly. It's a little out of the way but the monthly charges are less. The manager on duty at the time I visited (Miguel) was very friendly and helpful. He went out of his way to make me feel welcome and that my business was valued. After my business was concluded, there was a follow-up telephone call from a business associate named Cindy to confirm that I was happy with the service and how I had been treated. I was happy in all respects. I would not hesitate to recommend this facility to any friends looking for this type service.

Miguel was very nice and helpful with my move in

Miguel was a huge help

Miguel was very helpful, and a clean space to move into.

Vicky was very helpful took the time to make sure i understood the policy and answered all of my questions . i give her and this public storage 5stars !!!

Vicki is awesome managed

Vicky was very helpful when I came in to the office today.

Great customer service and easy to communicate with

I we just move to Carrollton, and i needed a storage to keep some extra home goods, i stop a this public storage and we got a really good deal. Miguel was just awesome! Good costumer service

Debra was awesome! Very helpful lady. Will refer everyone I know to her!

Amazing service... Very professional.... Clean facility... Debra was so sweet and very helpful throughout the whole process. Thanks Deb....

Very easy pleasant experience. Best deal by far. Thanks Deborah!

Great experience, Yesenia was wonderful.

Awesome service. Tonya was extremely helpful and took her time to make sure I was getting exactly what I needed.

Clean office and Tonya was very helpful. I would recommend Public Storage. Doc

Tonya was courteous and helpful. A pleasure.

Tonya made my day. First she reminded me of my payment so I wouldn't be late,then she made my payment process fun. How did she do that?she's friendly smart and funny and I almost can't wait till my next bill is due so I can come in and see her again!

Yesenia was great and very helpful!

This place has great customer service. It's clean and well managed. I've had an excellent experience. Jonathan was a great manager and I expect the same excellent service from Tonya as well. I highly recommend Public Storage on Trinity Mills for all your storage needs.

Best storage facility and great staff! Moving in was easy.

Great move in! Great staff! I rented before here never had any issues and a great location. Thanks!

Great overall experience

Jonathan very kind and helpful

Very professional, helpful and courteous individuals!

Great service! Thanks Johnathan!

Fast n friendly service

Nice and respecful

Great experience they got me in and out quick

I have had my personal things stored at the public storage on old Denton rd for over 1 year. I can't say enough great things in regards to the manager Jonathan. He has always been courteous and kind while keeping a professional demeanor. From what I can see he has an amazing grasp of the public storage rules and regulations. If I was in upper management with public storage I would feel safe knowing Jonathan is on duty. Daryl Dickson

Geoff was friendly, helpful, and just a great all around guy. The location is ideal, easy to get to.

Great help great experience

Jonathan very friendly and helpful.

Customer Service at it's best! When the weather caused me to be late, it was no problem for the person on site. I had to call them several times due to my situation and each time I was treated respectfully and courteously. When I arrived Cyle was all smiles and very laid back making the check in experience quick and easy. I would highly recommend this location and team.

excellent price...clean...very nice personnel

Great folks less of help

I was have a great experience with tiana she is a very nice lady and exelent service

Didn't know what size I needed and Cycle helped me pick the right one. Very helpful and courtious

Good customer service! Will recommend to anyone needing storage.

Good

Whole process was very quick and easy no waiting around whilst they contact your 3rd grade teacher for references. Property is well kept and I suggest you buy the lock that Patrick offers as it is pretty stout. The constant wafts of roasting meat from the Indian market is a plus as well.

Great customer service!! This is our second time renting here and both experiences have been wonderful.

Great customer service and very helpful. Jonathan was a blessing for us. Everything is clean and safe. We recommend this place.

I rented a storage unit on 10/12/2014 at this location. I wasn't able to start utilizing the space until last weekend, so I waited until now to post this review. The staff member who served me was Patrick. I was very impressed by him. He was friendly, answered all of my questions in a courteous and professional manner, and was a pleasure to deal with. He helped me choose the correct size unit for my needs, and showed it to me before we "sealed the deal." Happily, our experience moving things into the unit went as well as my rental experience. I am very happy with my new relationship with Public Storage.

I met with the district manager about a problem that I had earlier in the month and she gave me the info that I needed. Thanks.

I would like to say with great customer service from Patrick for making this a very easy process for me and my family I would love to be a part of this company as a perfect client

Patrick has been professional and attentive, and kept everything flowing along. The price is good, and the drive smells of Halal meat being cooked on the adjacent property. A satisfying experience.

Patrick was awesome. Great personality. Great service. Efficient and effective.

We had an awsome experience with Gay & Leslie, thank u so much, will tell all my friends.

Patrick was great and very helpful! He helped us get the best deal for what we needed! Will definitely be recommending this place to anyone we know that needs storage!

Always friendly pleasant and helpfull!! Great service!!

renting was easy and the facility is well kept. Be aware that you will have to add insurance of $11-15$ a month to the rental fee

Easy to get to location. Efficient at renting unit. Usual bit of paperwork. Clerk was pleasant and helpful.

Matt is Great manager, property is very clean

Matt help me right the way I like. Nice guy.

Very nicc &kind

Good experience

My experience with the manager Matt was the greatest. He was kind, knowledgeable, & very helpful.

Nice facility, well-managed, and great service!

Very helpful manager. Was friendly and helpful.

Matt and Winston are two great guys at this store that very helpful and customer friendly. The units are very nice and clean I haven't had any problems with my payments or storage unit great place!!!!!!

My husband and I went to this property we liked that it was a smaller property. We were worried about our stuff being safe Winston assured me that we were getting the best security possible. His customers service was. And the place also looked to be well kept. Kudos to Public Storage.

I had to go to this Public Storage to make a payment and change some information regarding my lease. Matthew was the property manager on duty. He was extremely helpful and very knowledgeable about the questions I was asking. I would recommend this store to anyone who is looking for a great storage facility.

Yesterday I went to public storage expecting the same ole run of the mill here's is you locker number now go on about your business type of experience. But I was pleasantly surprised. First off Winston is awesome he treated me and my daughter as if he had known us for years he is a very sweet, kind and witty young man. Secondly for the most part the place was well kept better the other facilities I had been to that day. The price was a little more then what I expected it to be but it was worth it. Two Thumbs Up Winston and Public Storage :)

The service was great. Winston was very helpful when explaining what size we would need for what we are storing. He is also a real sweetheart and took his time when What I really appreciate is that when I had to translate to my friend who does not speak English very well he was patient and kind. I would definitely recommended public storage in the future.

The place and unit was clean and Winston wad very helpful

It was exactly what it needed to be. A good storage place. Just a quick warning, though: the first month's rent is $1, but there are a couple other fees, plus you need a lock. It's still not very expensive (under $30), but you should know this.