If you would like many phone calls to speak to a manager for them to go all unanswered this would be the place. If you would then like a week later to have the manager (roxie) call you only for the first words out of her mouth to be "why are you so angry?" This would be the place as well. The lack of unprofessionalism on her part as a so called manager is unacceptable. There will never be an excuse for a manager to speak to an individual who currently has a unit there the way she did and get away with it. Terrible individual.
Can’t complain..very clean place and Roxie is always so sweet and helpful !
Roxie rocks! Always going above & beyond to help her customers. She is a valuable employee for Public Storage
Monika was very polite, helpful and informative. She made the process of renting a storage unit painless lol She stated this wasn’t her home location but she acted as if was. She explained everything, we did a walk through and she helped me secure a dolly. Thank you again for your great customer service
Roxie knows her business and is very helpful. I’m grateful for all that she has done for me over the years.
Thanks for all the great customer service. Roxie is awesome.
Roxie is more than amazing! She helped me with any and every question I had, helped me with directions, helped me when I couldn’t get out and wasn’t getting access where I needed to go. Through my difficult move, Roxie smiled the entire time. I’m extremely happy with my choice all because of her. I can’t thank her enough.
Roxie is the best. Helped us get set up with a new storage unit and made everything so easy.
Roxie always helps to get the best service. If there was a sixth star, I would have definitely chosen that!
Roxie really makes everything so easy. She helped me with all of my issues and really went the extra mile for me. Will gladly rent from this location again just for her!
Roxie was very accommodating and very friendly! Answered all of our questions and was professional. Public Storage you have a reall gem here!
If you can't find a parking lot or storage , go to Roxy she does
Thanks Roxie for all you do to help every customer!
They cut no corners and take no half measures. This is a self storage facility done right. Very respectable facility. Roxie does one hell of a job managing this place.
Roxie has been so helpful for us during the renovation. Quick and great ability to solve the problems! Thank you!
Roxie was very helpflul. ,
Roxie, you're awesome!! You alone make this location 100 times better every visit. Thank you for helping with my unit. Roxie is very professional, knowledgeable, and such a sweet heart. My transition was fast and easy. This location is amazing. Always clean. Always greeted with a smile. Very secure! Thank you!
All Storage is better, IMHO. Disliked it when PoS bought this property. $90 to $160/month increase. Ridiculous.
Roxie in the Public Storage management team has repeatedly gone above and beyond to make my organization's work possible! They were not only very helpful for our special requests, but they also have helped us navigate changes in the Public Storage complex as they have done maintenance and improvements. Roxie has been excellent every time!
Ms. Roxie is amazing her customer service is 5+ stars. She made a very happy customer especially during a stressful situation (moving). Ms Roxie thank you so very much for your kindness and compassion. 😊
Roxie is super fantastic and helpful! Thank you for making the move as easy as possible!
Roxy was very helpful. She got me a great deal and quick move in at a very affordable price. The place was clean and new. Thanks, Roxie!
Roxy is very professional and friendly She is the best
Wonderful Customer Service
great place to have your storage in
5 stars to Roxie! Professional, accommodating, and very nice lady. My experience at public storage with her has been very pleasant. Highly recommend!
I 💛💚💙💜 THIS location, because other locations AREN'T WVER OPEN. PLUS ROXY IS TGE BEST #2409 💯
great customer service. She was very helpful
I came to this location to get a storage unit and roxie helped me and she had the best customer service. She was so helpful with everything this was one of the best public storage locations I've been to
Roxie is the best. She goes above and beyond to help you and her manager as well. We had the best experience with Public Storage at the 2409 Old Denton Rd in Carrollton, TX location and would definitely use them again.
Roxy is the best property manager ever! She was extremely professional and very helpful. I would definitely recommend this location to anyone.
Roxie was great! She made sure my experience of renting a storage was thorough and professional. Great customer service
Roxie has always been very friendly and knowledgeable. If she was to leave the company I would have to go to the place she would be working. Came back hoping that Roxie was still here. And was overjoyed to find her here. She has gone over and beyond to make sure that I was happy with the unit and prices. I am very glad that Roxie takes the time to help me with the payments and understanding the gate codes. I've referred several ppl to her and the location. Everyone has told how much she has gone over everything throughly and with care.
Roxie was very nice and very friendly and very quick at her job.
This is the first time I've gotten a storage unit and I made a few mistakes. Roxie was awesome helping me getting it all fixed and had a great attitude. I enjoyed my experience very much
Wanted to thank Roxie for all her information on renting storage and say how amazing this property is. Highly recommend this location.
Roxie is very helpful and friendly. She helped me walk thru the room and explained all the information and rented Very happy
Splendid service given by Roxie on the dark situation my friend encountered. She was quite the ray of light needed 👍
This location is amazing!! Roxie has been at this location for 4 years and we have only had the BEST experiences with her! I would highly recommend using this location and Roxie will be the best contact person. She goes above and beyond to make sure the customers have everything they need. She is super sweet, friendly and so helpful. She will answer the phone or call back quickly if she's not in the office. We have nothing but raving reviews for Roxie! She deserves the best because she goes the extra distance for everyone!! Thanks for all your help Roxie!!
I would surely recommend this location anytime with the superb costumer service given by the wonderful Roxie !!!!
I had quite the ordeal with an unlicensed shipper and the folks at Public Storage Old Denton Road were super super helpful in getting me back my things. Especially Roxie!!! You guys are awesome
Roxie gave me the best customer service. Will definitely recommend.
This Public Storage location is incredible! The facility was built with the customer's comfort in mind. This location is huge, with an indoor bay the pull-in to, four (4) elevators at every point, and fantastic staff! The staff, Roxie (Manager), excells in customer satisfaction. She really goes the limits to make sure your storage needs are taken care of. This location is a great storage to use. I am still impressed even after 7 months of renting here.
Roxy was great! Her Customer service was superb 👌🏾 and she really helped to make everything a smooth process for me. I would definitely refer public storage again especially is Roxy will be there☺️
Good person . No one ever explained storage renting like Roxie did. God bless.
Roxie rocks!! She made the process easy. Thanks Roxie!
Everything went great when I checked in especially since I checked into the wrong place at 1st they didn't make me go back to the right one they just went ahead and took care of me right outside I think they were so very much for not causing me extra headache during my mood thank you
Mrs.Roxie was very helpful with my move.
Roxie was extremely helpful. I needed a trailer space available immediately. She went above and beyond to find one that worked for me at an affordable rate.
Roxie was such a great help to me& helped get me a unit I needed after running into a few issues she was still very patient
Building manager Roxie was very helpful. Got me a good deal and even was helpful after hours with last minute questions. Units are spacey, and the air condition on floor three is great. Would recommend for affordable storage.
Roxie was very helpful. Great customer service!
When PS took over the price went way up and there are only two dollies for the whole place. 😑
Roxy was the best! Made everything super easy!
Roxie was so helpful. She made sure I got the service I needed !!! Her customer service was everything!!!!
I moved into a unit about 2 weeks ago. Renting & moving in was easy, except they make you purchase a lock and say you can return for a refund. I did not need a lock and didn't even receive a lock in my unit to return for the refund. I've called multiple times to speak to someone about the refund and have received no calls back. I've even called customer service who says I have to speak to the property manager. Very frustrating to require something but then offer no resolution.
Thank you so much for help, friendliness, and professionalism.
The customer service was amazing... thankyou Roxy!! You went above and beyond!!
Very pleased with customer service and attention of staff at this location. Property is very well organized very clean and very well maintained. Roxie runs a tight ship and she is exceedingly helpful and prompt. Roxie is just a super lady and has made my experience at Old Denton Public Storage a great one!
I have rented here for a couple of years. The facility is maintained and clean. There is a bathroom near the storage area to use as well. The property manager, Roxie is always very helpful. She answers my questions and gets back to me quickly when I call the property. Cheryl and Skye have helped me as well. Always very friendly. There are plenty of carts to use to load and unload your items for storage, and the lighting on the facility is fantastic. There has never been a concern of my safety when im at my storage when its dark outside. The hours of operation are nice as they are open 7 days a week. The gate hrs are 9AM to 8PM 7 days a week. Its a very convenient location if you need storage as it is right of the George bush tollway. Thank you guys for all you do for your customers to keep us happy and safe! Melissa
My house had just burned down and I needed somewhere to store the stuff that survived. Roxie helped me with everything and was so kind throughout the entire process. What a relief to find such great customer service at a time when it was most needed…
Roxie was super awesome and i was in and out quickly
Roxie has excellent customer service and if 10 stars was an option I would rate her a 10. Thanks again
Roxie and skye are so helpful!
Angel was a big help! Got me the best deals
Great facility, clean and well lit. Roxie is awesome. She is very professional and helpful. I have been with this property for over 5 years. Renting on amd off. Just a wonderful experience. Thank you Roxie
Best staff a business can have very safe
Roxie is so good with her customers. Thank you Roxie for showing me how to do the eRentals. So easy!!
I’m thinking about renting my space here. Roxie is perhaps the best customer service person I’ve ever met!! The place is super clean, easy access, good prices and friendly people Thanx Public Storage
Roxie is such a lovely lady!. She keeps the property looking great ,always clean. I don’t know how she does it all by her self! Scale of 1-10 I give her a 40!! Update: I’ve rented here for a year and I love this place…but especially the manager Roxie. She’s always VERY helpful!
Roxy was super helpful and did a great job getting me a unit and showing me around.
Roxie,W.went above and beyond to help. You don't see that very often,anymore.
Roxie has been very helpful and attentive to my concerns regarding the new payment policy. She has a patient, calming and pleasant manner as she explains the changes. I give her 5 stars for excellent service.
I had to us this place in-between my move from one apartment to another. The staff ⚕️ was very helpful and courteous. It was a good experience and I would recommend them the need for a storage facility occurs.
Ms Roxie was very helpful to me with securing my reservation! I would recommend her help to anyone! Thanks again!!
This storage facility meets all of my needs. I have been through a lot of storage facilities over the years, and this is one of the best experiences I have had. Roxie is the heart and soul of this place. She's friendly and knowledgable and works with you on what you need. Furthermore, the rates are great. The place across the street is cool, but the price here at Public Storage is much better. The dolly carts that are provided are good and sturdy, all of the doors and elevators work, and there are multiple bathrooms. I recommend.
I've been a customer of all storage for several years. Roxie has always taken care of my family's needs with a smile on her face and exceptional customer service. She is an asset to all storage and now public storage. Public stage is very lucky to have her.
Roxy is always so helpful! She goes above and beyond and I am so happy she is still with Public storage.
Thanks to Roxy, my first experience w/ Public Storage was fantastic, from start to finish. She's knowledgeable and so helpful. Her kind spirit shone through, too. Peace, k.
Roxie is always so helpful! Today, she helped me with the new contract agreement with the switch to Public Storage. Always a friendly face, patient, and so thorough! Thanks, Roxie!
Roxie has always been extremely polite & helpful. She goes that extra mile to make sure my questions are answered.
Very friendly staff that answered all my questions. Much more pleasant experience here than at other storage companies I’ve used in the past.
Been renting a space for a year now. Haven't had any issues, the rate is reasonable for the area. Climate controlled, good security yet easy access for customers. The staff is always helpful.
Me and my wife rents a storage here and Cheryl W was great I would recommend this place two anyone.
Roxy is A M A Z I N G. She goes above and beyond to provide good customer service. I definitely recommend this place for all of your storage needs!
Thank you to ms Roxy for being really sweet to me and my mom she is a wonderful person and glad we got to find someone nice and sweet as Ms Roxy
They are so nice here. Roxy was at the front desk she was very sweet and helpful. highly recommend this place for your storage! :)
Great location, very secure with 63 cameras and one entrance and it is also the exit. Roxie is the best at customer service.
Roxie was kind and very helpful. She gave great customer service and their prices are very reasonable!
Never had an issue with my belongings, staff is 🤩 amazing. Super sage too.
The ease of access is a huge benefit. We sold our house and have to move out by the end of the month, so the location is convenient as well.
Everyything went smoothand relaxed with renting and gaining access to my unit. excellent customer service
The facility is very clean, looks nice and is reasonably priced. The best part of this place is Roxie. She keeps the place looking in tip top shape and went above and beyond to make sure we had the right unit for our storage needs. Roxie is absolutely amazing and has restored my faith in storage facilities. This All Storage is the way to go!
The office staff is always friendly and helpful. Storage space is always well maintained and secure.
Cheryl took care of me today at All Storage and the entire experience was simply, SEAMLESS. I throughly understood everything and Cheryl was here to answer all my questions. Kudos to team and especially Cheryl.
I needed storage nearby relatively quickly. This facility was nearby and had good reviews. I called, the rates were the same as most other facilities but the location was right for me so I booked. I’m glad I did, because this place is very clean, Roxie at the front desk is so helpful and courteous. She’s dedicated and always running around doing something. She does a great job! My unit is climate controlled. I don’t expect it to be cold, but it is hot hot. Maybe crank it down a little guys.
Roxy is the best and customer service at this place is amazing. It’s safe and central!
A friend of mine rents here. I love the wide halls and large elevators to get my stuff up to theunit.
Cheryl made the leasing of my storage unit a seemless experience. She made a follow up phone call and had everything prepared and ready when I got there. Thanks for the great customer service.
Ever need a good storage place All storage is conveniently located and, Roxie is the best
Cheryl helped me set up a storage locker!
Clean. Gated. ELEVATOR A HUGE PLUS. AC . GREAT DEAL FOR A BIG UNIT. RENTING AGAIN.
Roxie helped out every step of the way. The building is very clean and I feel good about storing my things there.
Great place to get storage. Very nice and friendly staff. Highly recommended :)
Excellent experience renting 2 storage units and Roxie was extremely helpful. The building looks secure and customer service by Roxie was outstanding. I highly recommend.
I came in only to price units, because I didn't think I could afford what I wanted, but by the time it was said and done, I not only had the unit I wanted, but was about ready to buy for all my friends too. I've been to Disneyland before, and they're wrong... When miss Roxie and miss Cheryl are working, THIS is the happiest place on earth!!! We could all stand to have a little more of them in our lives!! Great work!! .
Roxie Was very helpful and respectful, she answer all my questions and save me money thanks
Very helpful and friendly staff
Customer service was absolutely amazing.
Clean secure facility. Helpful friendly staff. Roxy is great.
Roxie helped me setup everything for the first time. She was very professional and showed me around the place. I quickly made up my mind that this was the storage to use. The units are spacious and affordable. There are plenty of carts available which makes it much more easier to move stuff to your unit.
Excellent service, would recommend anybody to come here!
Staff is very nice and everyone goes out of their way to help. Place is clean. Plenty of carts to load your boxes up. Roxie helped me set up everything the first time. Showed me to my storage unit, showed me the gates and how everything worked. Thank you Roxie!
These people up here are the most friendly and helpful people I’ve ever dealt with for storage units and parking spots. They are one of a kind for sure.
I have enjoyed great Customer Service with Roxie . She has wonderful qualities along with a sweet personality . She is a keeper !!! ❤️ William is great also . Thank You for your services . Patricia Smith
Roxie got us set up on very short notice with a great price! Recommend!
Super helpful and friendly staff
I walked into all storage was looking for a specific size storage I talk to mrs Roxie she showed me several different options of units she help me pick out the best one for my needs she was very informational on everything I reccomend this place to any one.
Very friendly and affordable. Loading and unloading is fully covered. Very clean.
Great experience! Roxie found us the perfect spot! She was as so friendly and helpful! We’ve rented space here before and we’re glad to be back. Wouldn’t rent anywhere else!
Roxie was professional and very attentive. She also practiced great safety measures in regards Covid-19. THANK YOU Roxie!!
The customer service was outstanding, Thank you Roxy!!
My experience with Roxie was so awesome! She greeted us with a smile a gave us all of the information we needed for a Quick and easy move it! I love this place! Roxie is the best!
Great service provided by Roxie. Very friendly and made checking into my unit simple and easy!!
I'm lucky to have this place near me. It is secure and convenient. Roxie who helped me was awesome. She made the things easier and fast.
This is the second time that I rented a storage unit from Roxie. She is very helpful and was able to help me find the right sized unit for my stoarge needs. Thank you Roxie!
Roxie is amazing person to help us to set up. Everything went smoothly. The storage has good security 63 cameras. I love it. Thank you.
Love Roxie and Amanda.Really nice, so is William at Beltline.
That lady with the pink hair was a joy to work with. I think her name was Amanda! So happy go lucky. She is the one to speak to! Super amazing. She introduced me to the "boss lady" also. I believe her name was Roxie. Very sweet had me laughing the whole time which is what I needed after my long long drive. Thank you!!
Manda was one of the sweetest and most capable storage people I have ever met. She deserves a raise!!
I was having an issue making my payment and Amanda was great. She was professional and very helpful. Also we love this facility. Always clean and maintained!
This Place Blows Away the Competition Hands Down. And the customer service was Impeccable. Thank you Soo Much For Your Help ROXIE!
Darryl was very helpful and thorough. Great customer service! EDIT: 10/25/20 Back here for a second unit. Moving cannot be any easier. Roxy Woods made everything do convenient and fast! Thank you!
I went in and this young lady Amanda Guitteye was amazing. She was very helpful and professional and helped me with my storage problem. The facility was very clean and in a convenient location.
This place is amazing very professional, Amanda was great would definitely use again!
Fantastic staff! Manda and Roxie were very friendly and helpful. Reserved a storage unit this morning and was able to move in the same day. Very pleasant experience and definitely recommend.
This facility is awesome. Kept very clean, easy to get to your unit. Roxie Woods was great she helped me with a lock and showing me how to get to my unit. I’m very pleased with this storage facility.
The best storage, and the best customers service!
I have had great help there with Roxie the manager there!!! I am Diabetic and one time I was talking funny and she recognized my problem ! She immediately gave me one of her own drinks to get my sugar back in balance ! No other place would do that kind of service for sure! I would say... Roxie helped save my life!!! You have an all service place there!!!! Roxie is a one of a kind employee for sure!
Cleanest place I've seen... Amazing!
Hey this the best storage unit we have had in Dallas ..And Roxie is so helpful SHE Rocks
Roxie was very accommodating and answered all my questions. I’m glad I chose this facility for my storage needs!
Roxy was very helpful polite and have knowledge of the facility keep up the great work roxy
Manda is amazing! Thanks for making my day go perfectly!! You deserve a raise!!!
Roxy was amazing! Super nice and very helpful. Great experience with great customer service!
Great Facility, Fair pricing & awesome staff-just sorry I no longer have a need for their services but if I do I'll be Back!!!!!!!!!!!!!!!!!!!
Awesome management with Roxie as your host!
Great experience with Roxie providing all the information needed to complete our move to storage within the week. Good, clean storage are reasonable prices.
The manager, Roxie Woods, is a very pleasant and knowledgeable person. She made it very easy to rent a storage unit At your facility. She is an asset to your company.
I called All Storage on Old Denton Rd and spoke to the property manager, Roxie Woods, who was extremely courteous and helpful in answering all of my questions about my storage unit. I spoke to her several times as we were trying to get a copy of my renter's insurance to her (All Storage) email and afterwards she was able to conclude her assistance. I would highly recommend this storage facility as I am positive you will get the same courteous and professional assistance as I did today.
Ive had numerous storage facilities over the years and All Storage in Carrollton is hands down the best! The units are clean, affordable , spacious and are covered entry into the building! No more moving your stuff in the rain! The place is the cleanest Ive ever been in. The staff is fabulous as well. They go above and beyond!
Great place, and William was very helpful! Edit: move out day today, and the manager Rosie has been so accommodating, friendly, and helpful. What a wonderful experience from move in, to move out. Thanks Roxie and staff!!
Roxie Woods is a awesome person. She keeps the facility so clean and she is very personable. One of the best facilities I have encountered. Thank you Roxie for your services.
Roxie woods is a beautiful person,she brightens up the place with her smile.had answers to all my questions.place was clean ,Good employee.
I wouldn't normally leave a review for a storage facility, but I was recently doing research for a cross-country move and I called All Storage to inquire about their rates and availability. I was struck by the kindness and professionalism that I received from Roxie, the young lady who answered the phone, and I felt the need to acknowledge how pleasant it was to speak with her. Moving is incredibly stressful and I was frazzled and stressed and her calm demeanor immediately put me at ease. Thank you!
Great service Roxie very nice n she gets five stars from me very helpful ..
Meet ms Roxie very friendly lady make u feel at home .I had gone to other storage but did not make up my mind but when i got to. All storage ms Roxie made me feel welcome and made the process easy for me .she is a great employee who just dont see her self as an employee but a co.owner who wants the success of the facility. Talking from a point of a oncea business owner myself .you need more people like her.
The facility is always clean and clear. Staff is helpful and cheerful. Never really had any issue that was not addressed by staff. I would highly recommend this facility to anyone looking for storage. Rates are reasonable as well.
Great service for the front door through the short 10 minutes it took to reserve my storage unit! Cheryl was awesome! All STORAGE is always my number one choice!
Roxie herself will make the facility extremely alluring. Just her beautiful ora and the welcoming feeling she provides. I appreciate their patience with me and staying in communication with me. It's been a pleasure. Tammy is definitely a kind soul as well. You've hit the jackpot if you've encountered any 1 of the two lady's I mentioned. Special thanks to both!
I've been with this Storage Center for 10 years and I really never had a problem with the location and its upkeep as well as the service provided.
Roxie is the best!! Highly recommended!!! Very pleased!
I have been at this location for almost five years. I like it because 1) it's very clean, 2) parking and storage units are indoors, and 3) the staff is very helpful. I recently upgraded my storage unit with no problems. Roxie went above and beyond to make my transition easy. I would recommend All Storage to anyone.
Facility and staff member, Roxie Woods were more than nice! Highly recommend both!!! Shelia
I had a very very very great experience at all storage I was shown my unit and a very fast time because I was on a rush to do things but it was shown and I was very happy with the pricing and with the service I had given to me everything was taking care of and a thass Li timely manner and by a very professional service team at this all storage on old didn't road in Carrollton thank you very much guys have a great 1.
An amazingly helpful employee (Roxie), was a delight to encounter. She's a keeper!
I have a storage unit here and I'm super happy with the customer service, the climate controlled units and the overall security and feel of the facility.
ROXIE is awesome - she's absolutely the best. She could not have been more helpful. Very clean facility.
Love this place! The staff is great! They are helpful and show that they do care and not brush you off like other storage facilities. Thanks for the help Allstorage
Roxanne has been very cordial and respectful and has always given me the utmost help with all my storage needs.... I will always use all storage and recommend this location to my friends and family members...Thanks again for all your help!
The people we’re so helpful and very kind They answered all my questions I
Roxy she's really awesome she's one of the reasons I come back, very pleasant environment my vehicle is always safe that's the most important things. Thanks All Storage and Staff
Very helpful and made a good deal.
Management is there to help and always friendly. The parking areas are easy access. Gated and cameras for security. Definite fell good that I am storing my stuff here.
My family and I have been using All Storage for several years, multiple units. The staff at the Carrollton - Old Denton location has been great to work with in finding the correct sizing for our needs. The location is easy to access, clean and well secured.
Good units. Have rented for over six years and they are always clean. No security concerns. Well lit with lots of security cameras. The site manager even helped me load a big piece of furniture into my SUV.
I was not sure what size I needed . I was shown different sizes and given the tour of this property. The website doesn't give it justice. The staff are knowledgeable and friendly. The lady and gentlemen working there are made me feel like I was important. Great meeting you Roxie and William.
Facility was nice and clean. Ease of access was good and I felt like I was getting my money's worth. I love the drive in bay area and the interior access of my unit. Staff is extremely friendly, especially Roxanne (I think this is the right name) and was very accomdating.
The staff there is fabulous. Fast, polite and efficient. The storage units are fabulous and priced right! Very affordable and they have covered parking so you can drive right into the building so your possessions dont get wet. And it's climate control! I gave them a solid A+
Roxie has always been very nice and helpful.
William and Roxy welcome myself and husband showed us several storage units and suggested which one would better fit our needs. He is not only professional but his customer service is personable and made us feel like we made a right decision. Highly recommend this place for storage needs.
Darrel was outstanding! I could not asked for better customer service. Talk about someone going above and beyond to meet the customers needs! I am thankful to have such a smooth transition while moving. Oh and the prices were great too!Please don’t hesitate to use All Storage!
Awesome storage facility!
Easy information to find on the internet.
Everyone was very helpful. My arrival was delayed several times and All Storage was great about adjusting my arrival date. They allowed after hours access so that we could get all my household goods delivered in one day. That was much appreciated.
Great facility. Great customer service. I will be back and I will recommend your facility to my family and friends.
These folks are awesome! Roxy is wonderful! She helped me make some great choices that saved me money and time. I'm so thankful for her and All Storage ! Bob Howard
Great experience. WILLIAM IS AWESOME AND VERY NICE & helpful. Love this place 5 stars
I had great customer service as they worked with me to find the best price for our storage needs. Units are clean, safe, easy to access and climate controlled. Highly recommend!
I had the pleasure of talking to Roxie and William. I about to start staging my home ,and needed to see different sizes. They were so patient showing me the different sizes. Just wanted to say thank you for all your help. Will definitely recommend you to everyone I know.
Throughout my life I have had to store things for less than ample room in my dwelling. But I have never been as happy with any storage as the one here on Old Denton Rd. You can always feel secure in this gated facility as you drive inside of a garage type housing and you're out of the sun to unload your things. For months though, I kept having problems making my due date payment because it was so close to my rent due date at home. Roxie suggested changing it and with a pro-rate timing on my side, she was able to help fix my problem! Highly recommend! *****
I was there with a friend ,and the lady that works there was so professional, and friendly. If i ever need storage this is where i am going. People like this lady are really rare. Thank you Roxie.
William was very helpful and patient. He took his time to answer all my questions and showed us multiple units until we found one we were comfortable with.
Convenient for what I need and staff is good about alerting me when I've not posted payment.
My first time visiting this facility was filled with anguish, but William's exceptional customer service reminded me that regardless of what I'm experiencing, peace can still be found. His patience was unlimited, as well as his above and beyond service. I would definitely recommend this facility to everyone! If you want great service, go see William!
Clean, able to drive in so no worries about moving in bad weather. Office staff were very helpful and spent time making sure I got what I needed. I like being off the ground floor for less weather worries. THANK YOU!
Facility is clean! Well maintained and the staff is great! Quality place, highly suggest!
Been using this storage unit facility for the past 2 years. Love it. Drive in access, clean, well lit, and comfortable even in the summer and winter. Management always professional.
Needed to rent a unit and Roxie was the best at helping us get everything set up. Thanks for all your help Roxie.
Definitely one of the best storages around the area, Roxie assisted me with the best deals they had here!
An excellent facilty very clean and friendly staff.
I recently had the pleasure of woking with Roxie. She is amazing, so helpful and informative! She really helped me narrow down to the size of the storage unit I needed. The place is very clean and well maintained. Wonderful experience!
I had very nice experience , Roxie is a very nice person ,She help me very good to have my storage easy
This is the second time we have leased a unit from these folks and it’s been easy and painless which is abnormal in todays world/. Roxie was very helpful and gave us all the answers we needed to come on board again this time for a long term need. Thant’s Roxie!
By far the easiest process. Roxie assisted with completing the lease application completed in less than 10 minutes & answered all of our questions...absolutely amazing!
Great location. Clean/safe facility. Jessica provided outstanding customer service.
My son, Stephen, was very impressed with the customer service ... Kerwin was very informative. Thank you!
I liked everything. Has very clean office building, welcoming personnel. The whole storage is brand new building. Has few carts, few elevators. Couldn’t find my unit until I found map. Really really loud ALARM went off when I entered code to exit building. At first I thought I’m in bunker and someone bombing us. That’s definitely a con
Love this place!! Darrell is by far the best!
Darrel is very nice and helpful. Good sizes and great deals on the storages !
Very nice a secure facility. Darrel was very informative and helpful. The easy access to our unit made it an easy decision.
Great location. Very nice place, good prices, very helpful staff. Well, I'm afraid that I have to update my review. The prices here are very fair, but my price went up a significant amount recently, and when I called to check on that I was talked to fairly rudely by the employee that answered the phone, which was the second time that has happened in as many calls. It's as if you are inconveniencing them by calling. I was in customer service for over 30 years in a tough business and went out of my way to be as pleasant as I could to every customer, so maybe I take it a little more personally than others. But, it is the customers who keep businesses going and allow those employees to get paid. So, I think it's something they need to work on.
Nice place,good service...highly recomemded
I have been using All Storage for a few years now and have been pretty happy with the staff and the facilities. They are a large facility with indoor temperature controlled units. The have multiple floors and multiple elevators. When I drive into the parking level of the building, there are always dollies for me to use to and from my unit. They allow boat storage along with other types of vehicle storage. The facilities are always clean. I have been happy for the most part with their customer service. As far as rent, they have better prices than other places around here. They do raise the rent every year. Mine went up $12 this year, but as I understand it there is a cap they eventually do not exceed.
Erica was awesome!! She was super helpful and got us in and out quickly like we wanted. This is the fourth or fifth time we have used them to get storage rooms and they keep getting better and better!! Would highly recommend them to everyone!!!
Jill and Kerwin helped me out. They're the best. The customer service is why I am a repeat customer.
I've been using their units for at least 7 years. No issues and always great service.
Awesome customer service!
Michelle was an awesome help taking care of my bill and Erica is a great site manager!
Great customer service from Michelle Erica!
Great experience here and would highly recommend people here ask for Erica she is the best thank you All Storage will definitely come back plus very clean and kept up and also the staff is very helpful and kind
Great experience. Very clean facility and staff is great.
This place is the best! Cheryl is very helpful.
Stopped by today , spoke to nice lady , Cheryl. She offered reasonable. I would recommend this over other nearby places.
Great experience!!! Friendly staff!!! Easy, simple & safe access to units.
Michele was super helpful with the whole process of finding the best fit unit for me. Highly recommend all storage in Carrollton for your storage needs!
I had a trailer parked here for about a year. It is a very nice trailer. The kind that someone would like to steal or break into. Between the secure location and the 24/7 cameras, I felt very comfortable with it being there. The staff was very helpful and polite. The place was clean and well kept, and the price was the best I could find. If I need storage space in the future, I will definitely check this place out again!
A lot of storage places are dark and dreary. Not this place! It's clean, well lit, has an elevator, dollies, and even a clean bathroom! It's also climate controlled!
Erica was extremely helpful, set us up with two units side by side, SAME DAY. She was a life saver. The world need more people like her! Great facility, I highly recommend this place. Clean. Professional. Secure. (63 cameras) Code entry gate. Code bay door.
My experience was very pleasant, Michele was awesome, she was so helpful. She made my first time experience at ease. She demonstrated great customer service, very friendly and polite. Thanks Michele for answering all of my questions and being very patient.
This facility is great, the prices are amazing and this staff isn’t awesome. I would trust this company no matter where they are! They truly care about their customers!!
Very friendly staffand great customer service!
Amazing customer service!
Quality service with great prices!!!
Great work and helpful employees!
This staff is the very best staff you can ask for .erica and michele are very hard and dependable employees and that's the reason i picked this storage facility.
I have (3) storage units with All Storage!! I very pleased and excited about sharing these facts with you. I have received nothing but "Royalty" Customer Service from all of the staff at All Storage. Erica, Darrell, Jill, Michelle, Jeremy, and Ashley are "SUPER" people. They always ready to help and assist in any way that they can!! "EXCELLENT CUSTOMER SERVICE" is provided!! If you are looking/searching for a nice and clean storage unit/units, ("ALL STORAGE") is the place to go!! You will not regret your decision!! I have been with ("ALL STORAGE") for (5) years!!!
Great staff clean complex
Great customer service. Michelle is great! She helped me from the beginning and continues to be a great help to me. The facility is always very clean. I love being able to drive into the building, especially when it is raining. This is a great location.
I love this location. Erika is amazing. Every time I need something she is the one I go too. She makes everything even me changing units so easy and fast.. She is the main reason I give them 5 ⭐️’s!!!!! And if you had a problem with them you should think 🤔 maybe your the problem!!
After a long day of moving and loading up furniture to put into storage, the quick, easy, and clear help I got from Johnny and Erica at this All Storage facility was 2nd to none. They were extremely professional and helpful, giving me exactly the information I needed without wasting my time at all. They were extremely accommodating and set the tone for a business that I will happily recommend and continue to use for all of my storage needs.
I have stored here since June 2011. I was concerned for heat temperatures above climate control floor, as my budget then was tight. They told me 2nd floor never got higher than about 90 - accurate too, I keep a thermometer inside. I have remained on that floor and just recently downsized to a smaller unit. Jill, Erika and Michelle were all most helpful to expedite that move for me. This is a well secured site, very clean, gated with parking access inside. Good prices and quality. Half off the first 3 months of rental. Nice! Friendly staff!
Nice clean place to store your things.
Great service. Very friendly staff. Nice facility!
All Storage really took great care of us, especially Jill. We used this facility for our company to store important inventory and couldn't have been more pleased with our decision. Jill was capable to answer any questions we had and helped us with any issues quickly and efficiently!
Great facility, secure and well maintained. Jill's customer service is top notch! I have had many other storage units and All Storage - Carrollton West is by far the BEST!
Superb customer service! Easy access! Secured facility,and great price!
Great customer service and the staff is very helpful . I've been storing my car here and I haven't had a problem or issue. Thanks
Erica was so helpful! We had to get a larger unit and they had us in and out very quickly! They are all so friendly and I highly recommend them for anyone who needs to store anything!!!
Jill Rocks!! She made the whole experience simple and easy.
David H was very nice and pleasant easy to due business with.
It's good storage. Very simply put, it's quality storage that is for the most part safe and reliable.
The facility is nice but the staff is unprofessional, rude and is never on the same page. They have told me many different things and keep charging my account even though I have already moved out and gave plenty of notice of my move out date. Any time you try to call they never answer and they say they will call you back if you leave a message but their voicemail is always full. When I have gone into the store to speak with someone regarding the discrepancy they always say their manager is out and that they are short staffed so they will have them call me which never happens. The last time I went in the store the employee was 45 minutes late opening, she smelled of alcohol, and then proceeded to change her shirt in the middle of the lobby. Again, the facility is clean and nice but it's definitely not worth the hassle of dealing with the staff.
Clean and high ceilings. Easy access and very friendly, helpful staff.
Really was IMPRESSED with everything about this facility. Good prices, great value, clean, and I even got 50% off of a months rent, pretty good special. would and have recommend this great storage facility!
The staff at this self storage facility are very friendly and helpful. Nothing is too much trouble for them. The facility itself is terrific. I've had to use their climate controlled units on a few occasions and they are the best around.