Public Storage Self-Storage Units at 2409 Old Denton Rd, Carrollton, TX

Fantastic service

Fantastic customer centric service

Thank you Roxie

Roxy was so helpful getting setup with the right unit. The facility is well maintained and secure. Best value and service for climate controlled self storage.

I recently had the pleasure of experiencing Public storage, and I must say, it exceeded my expectations in every way. From the moment I arrived, the clean and well-maintained facility immediately caught my attention. The environment was inviting, and I felt comfortable throughout my visit. The staff(I can't remember well regarding the name of person, but i think her name was Roxie woods)were incredibly friendly and accommodating, making me feel welcomed and valued as a customer. Their professionalism was matched by their genuine warmth, which made interacting with them a delight. What impressed me most was their quick response and efficiency in handling any queries or requests I had. It's rare to encounter such prompt and attentive customer service these days, and it made a significant difference. In terms of accessibility, This public storage couldn't be easier to reach. The location is convenient, with ample parking and clear signage, ensuring a hassle-free experience from start to finish. Overall, my experience at this public storage was exceptional. The combination of clean facilities, friendly staff, quick customer service, and easy accessibility makes it a standout choice. I wouldn't hesitate to recommend it to anyone looking for a place that values both quality and customer satisfaction.

Rosie Woods is the MVP for public storage. She went above and beyond to assist me with my storage needs. Thank you so much Ms. Rosie , you are a true gem.

ROXIE WAS SUPER HELPFUL AND ANSWERED ALL AND ANY QUESTIONS I HAD!!

Public Storage Carrollton TX Old Denton Rd is very lucky to have an employee named Roxie! Highly experienced in providing great customer service. She was able to answer all my questions and made me feel very comfortable with the transaction. Great Job Roxie!

Roxie Is the bomb as a Public Storage manager . She will do almost anything she can for you . However with Public Storge corporate division on some things her hands are tied . She really try's her best to keep the facility spotless and clean. It would be nice if corporate division would help with supplying her with the maintenance materials to keep the place looking spotless .

Roxie did a great job helping me! Highly recommend this Public Storage!

Roxie is a great Manager and very helpful. And the storage facility is a great place to keep your stuff.

Roxie is wonderful professional lady. She went above and beyond to help us. She found PS for us to buy stuff which was on sale.

We worked with Roxie at the public Storage in Carrollton Texas. We were very impressed with her knowledge not only of the facility but the whole rental process. She was very friendly and had answers to all of our questions. Would definitely rent from her again!

I was very please with service and Roxie was patient and courteous with me. I gave her 5 star for everything thank you.

I would like to thank Roxy for her patience and help at time I needed

Thank you Roxie .

Roxy was the best! She gave me very professional service, accommodated me very well, and made sure everything I needed was provided. I would absolutely recommend her. She is amazing!!

Really good to work with someone who knows the business and has answers for questions I forgot to ask. Professional through and through. Thank you Roxie.

Roxie got me set up with my storage unit. She was beyond helpful and very patient with me. I can tell that she takes pride in her work. Public Storage is really lucky to have her.

Great customer service. Rep very knowledgeable and detailed oriented. Space is clean and safe.

Good service here thanks to Roxie 👍

Roxie is the best Great customer service

I have been a customer of this Public Storage location for 20 years - and can state that all of the on-site managers and Public Storage Team are always super helpful, professional, and so kind and patient to work with. Kudo's to this team over the years!

Roxie is the best! She got me an even better deal than other sites online. I'll come back for her honesty again

Roxy is very professional and friendly She is the best

Currently renting here and went today if you're renting here please go and check your stuff there are squatters living there.

If you would like many phone calls to speak to a manager for them to go all unanswered this would be the place. If you would then like a week later to have the manager (roxie) call you only for the first words out of her mouth to be "why are you so angry?" This would be the place as well. The lack of unprofessionalism on her part as a so called manager is unacceptable. There will never be an excuse for a manager to speak to an individual who currently has a unit there the way she did and get away with it. Terrible individual. UPDATE - AS OF 12/3/2023 - IF YOU WOULD LIKE TO GO TO YOUR LOCKER TO HAVE THE CURRENT LOCK LITERALLY CUT OFF THIS IS THE PLACE. IF YOU WOULD THEN LIKE TO GO INTO THE LOCKER ONLY TO FIND YOUR CURRENT PROPERTY IN THE LOCKER TO BE STOLEN THIS IS THE PLACE. UNACCEPTABLE. UPDATE - AS OF 12/8/2023 - THE "DISTRICT MANAGER" - HER NAME IS BRANDI - CALLED ME TO ASK WHAT HAPPENED AND I PROCEEDED TO SAY THAT ITEMS WERE STOLEN FROM MY UNIT AND THE ONLY WORDS THAT CAME OUT OF HER MOUTH WERE "WELL DO YOU HAVE INSURANCE AND I SAID NO BECAUSE THESE WERE MY FATHERS BELONGINGS AND ONCE HE PASSED AWAY BUYING INSURANCE WAS THE LAST THING ON MY MIND AND SHE THEN PROCEEDED TO SAY IF THERES NO INSURANCE ON YOUR UNIT ITS BASICALLY THE CUSTOMER'S PROBLEM AND NOT THEIRS. NOW I UNDERSTAND HAVING INSURANCE ON THE UNIT BUT SHE DID NOT TRY AND DISCUSS ANYTHING MORE OTHER THAN IT'S MY PROBLEM AND NOT THEIRS. THOSE ITEMS ARE IRREPLACEABLE AND THEY DO NOT CARE ABOUT FINDING THEIR CUSTOMER A SOLUTION OF ANY SORTS. DO NOT GET A STORAGE UNIT FROM HERE BECAUSE ITEMS WILL BE STOLEN AND THEY WILL NOT DO ANYTHING ABOUT IT. SHAME ON THEM.

Office staff is never there. Have a storage at this facility and have stopped by on three separate occasions during their business hours, yet no one is there.

Does not a single person find it incredibly odd that EVERY SINGLE REVIEW list Roxie by name and how EVERY SINGLE REVIEW is only about her and how wonderful she is, as if she was the place of business and not public storage. Honestly how many people would actually remember some lady's name and then later on feel compelled to go into Google and be sure that everyone knows just how amazing she is. Even though you can rent and pay for a unit without ever even talking to her not one time and get the same results. Sells like a little bit of coercion and scripted dialogue to me.

Can’t complain..very clean place and Roxie is always so sweet and helpful !

Roxie rocks! Always going above & beyond to help her customers. She is a valuable employee for Public Storage

Monika was very polite, helpful and informative. She made the process of renting a storage unit painless lol She stated this wasn’t her home location but she acted as if was. She explained everything, we did a walk through and she helped me secure a dolly. Thank you again for your great customer service

Roxie knows her business and is very helpful. I’m grateful for all that she has done for me over the years.

Thanks for all the great customer service. Roxie is awesome.

Roxie is more than amazing! She helped me with any and every question I had, helped me with directions, helped me when I couldn’t get out and wasn’t getting access where I needed to go. Through my difficult move, Roxie smiled the entire time. I’m extremely happy with my choice all because of her. I can’t thank her enough.

Roxie is the best. Helped us get set up with a new storage unit and made everything so easy.

Roxie always helps to get the best service. If there was a sixth star, I would have definitely chosen that!

Roxie really makes everything so easy. She helped me with all of my issues and really went the extra mile for me. Will gladly rent from this location again just for her!

Roxie was very accommodating and very friendly! Answered all of our questions and was professional. Public Storage you have a reall gem here!

If you can't find a parking lot or storage , go to Roxy she does

Thanks Roxie for all you do to help every customer!

They cut no corners and take no half measures. This is a self storage facility done right. Very respectable facility. Roxie does one hell of a job managing this place.

Roxie has been so helpful for us during the renovation. Quick and great ability to solve the problems! Thank you!

Roxie, you're awesome!! You alone make this location 100 times better every visit. Thank you for helping with my unit. Roxie is very professional, knowledgeable, and such a sweet heart. My transition was fast and easy. This location is amazing. Always clean. Always greeted with a smile. Very secure! Thank you!

Roxie was very helpflul. ,

All Storage is better, IMHO. Disliked it when PoS bought this property. $90 to $160/month increase. Ridiculous.

Roxie in the Public Storage management team has repeatedly gone above and beyond to make my organization's work possible! They were not only very helpful for our special requests, but they also have helped us navigate changes in the Public Storage complex as they have done maintenance and improvements. Roxie has been excellent every time!