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- $1 First Month Rent Where Available
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Public Storage Self-Storage Units at 2409 Old Denton Rd, Carrollton, TX
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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5'x5'Online only price$ 26/mo
Small 5'x5'- elevator access
- inside unit, swing door
$ 26 /mo $ 33Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 27/mo
Small 5'x5'- elevator access
- inside unit, rollup door
- near door or elevator
$ 27 /mo $ 34Best Price Label+ one-time $29 admin fee
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Convenient Locations -
Budget-Friendly -
Advanced Security Features
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5'x5'Online only price$ 27/mo
Small 5'x5'- elevator access
- inside unit, rollup door
$ 27 /mo $ 34Best Price Label+ one-time $29 admin fee
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7.5'x5'Online only price$ 30/mo
Small 7.5'x5'- elevator access
- inside unit, rollup door
$ 30 /mo $ 37Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 32/mo
Small 10'x5'- elevator access
- inside unit, rollup door
$ 32 /mo $ 40Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 34/mo
Small 10'x5'- elevator access
- inside unit, rollup door
- near door or elevator
$ 34 /mo $ 42Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 47/mo
Small 10'x5'- ground floor
- climate controlled
- inside unit, rollup door
$ 47 /mo $ 59Best Price Label+ one-time $29 admin fee
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9'x20'Online only price$ 57/moParking 9'x20'- outside unit
- uncovered
- drive up access
- vehicle parking
$ 57 /mo $ 71Best Price Label+ one-time $29 admin fee1 unit left! -
10'x10'Online only price$ 64/mo
Medium 10'x10'- elevator access
- inside unit, rollup door
$ 64 /mo $ 80Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 88/mo
Medium 10'x10'- ground floor
- outside unit, rollup door
- drive up access
$ 88 /mo $ 110Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 104/mo
Large 10'x15'- elevator access
- inside unit, rollup door
$ 104 /mo $ 130Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 110/mo
Large 10'x15'- elevator access
- inside unit, rollup door
- near door or elevator
$ 110 /mo $ 137Best Price Label+ one-time $29 admin fee
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20'x10'Online only price$ 168/mo
Large 20'x10'- elevator access
- inside unit, rollup door
$ 168 /mo $ 210Best Price Label+ one-time $29 admin fee
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20'x10'Online only price$ 170/mo
Large 20'x10'- elevator access
- inside unit, rollup door
- near door or elevator
$ 170 /mo $ 212Best Price Label+ one-time $29 admin fee
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12.5'x20'Online only price$ 190/mo
Large 12.5'x20'- elevator access
- inside unit, rollup door
$ 190 /mo $ 237Best Price Label+ one-time $29 admin fee
Some of Our Top-Tier
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Self-Storage Near Carrollton
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See what fits in different storage unit sizes
Carrollton Storage Units Near the I-35 and President George Bush Turnpike Interchange
Storage units in Carrollton are near the I-35 and President Bush Turnpike interchange, close to E. Trinity Mills Road. Indoor climate controlled storage units and outdoor units with drive-up access for loading and unloading are available at this storage facility. At this location, we can even store your boats, RVs, and cars, so you can get your driveway back.
A 5x5 storage unit is ideal for tucking away your clubs after hitting the fairways of nearby Indian Creek Golf Club. If you're not a golf fan, 5x5 storage units are great for storing supplies for outdoor activities of any kind, including hiking gear, workout equipment, and everything you need for your favorite sports.
McCoy Elementary families can stow all their recreational gear in a 5x10 storage unit. About the size of a walk-in closet, these convenient spaces will hold bulky toys as well as infrequently used items, such as seasonal clothing and holiday decorations. With a 5x10 storage unit, you can also stash bicycles, fishing gear, canoes, and everything else you need to enjoy a day at Lewisville Lake.
Small businesses along Old Denton Road and E. Trinity Mills will find that a 10x10 storage unit provides plenty of room to store items out of view of customers. Enjoy access to inventory, file cabinets, tools, displays and marketing supplies, while keeping them out of site.
For the surrounding neighborhoods of Trinity Hills and Parks of Carrollton, a 10x20 storage unit can help during a remodel or when relocating. The size of a two-car garage, these large units will house five rooms of furnishings, plus a bit more.
Choose from indoor storage units (we even have indoor climate controlled storage units) and outdoor storage units at this location. Whatever you choose, enjoy self storage with our contactless eRental program.
At this Carrollton Public Storage you'll find:At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 402)
Lisa was very helpful getting us an affordable unit that meets our storage needs.
Lisa was great!
Very friendly and helpful staff. Lisa was great with my check out. If I wasn’t moving I’d still be using them.
Lisa is amazing. I had a stuck lock and app remote function that didn't work. But in less than 30 minutes, she had assessed and solved it all. Then, she got me a 3 month discount. Lisa is the Queen of Customer Service! If I could, 6 Stars
Received the royal treatment from TKeyah. She was professional, patient, kind and informative. The property is clean inside and out and feels very secure. Tkeyah and Lisa are the best!! Lisa also assisting, providing info to my many questions. Glad to rent at this location.
Lisa and TKeyah helped with a rent decrease!! Thank you so much!!
Lisa was extremely efficent personable and helpful with me in renting a storage for my 81 yr old mother.i just want to take her to lunch!!!!
Lisa and Emily was great !!! SHE DID A WONDERFUL JOB TODAY HELPING ME !!!!!!! 5 stars across the board 💕💕
Thank you Kali for everything you did! You are amazing and made this process less painful. You are an asset to the organization.
Lisa is always so great!!
Lisa was really great and helpful with everything!
Lisa is absolutely amazing! From the moment I walked in, she made all my worries disappear. I was feeling anxious about renting a storage unit at Public Storage, but Lisa took the time to patiently explain all my options, answering every question I had along the way. Her calm and friendly demeanor instantly put me at ease, and I walked away feeling confident and relieved. If you're ever in need of storage, I highly recommend reaching out to Lisa – she's a total pro!
Lisa was awesome!!!
Lisa was great. Thank you for getting me great rate for a great parking space!
Lisa and Alex are great
Lisa was great
Lisa was wonderful. She helped me find my unit and created a very pleasant environment! Thank you!
Lisa is great and awesome with her customers!! Thank you so much Lisa!
Lisa was great and keeps the place top notch clean!!
Lisa is great and awesome and i’m thankful that she help me through my whole process getting in …. If you ever need a storage please come here and ask for Lisa cause she is very awesome , nice ….. It’s clean , no smell in the units …
Thank you for your help Lisa
It is greatly appreciated
I have multiple units and very happy with service here. Lisa, has always been available to help with any concerns we had. Very prompt and courteous staff. Very clean facility!! Thanks Lisa!!
Our parking spaces have been great. Lisa is the sweetest and is always available to help! Super clean bathrooms as well.
Awesome management with Lisa as your host!
Lisa was so helpful and enjoyed using the storage space and parking spot at Public Storage. Thank you!
Lisa is a life saver!!!! She found me a spot for my trailer and got me the best deal possible!! Thank you!!!!!
Easy reservation online. Shout out to Kali! She processed my lock return even after the office had just closed. Great first impression on the first day!
Lisa was fantastic!!
Nice service
Help me in every situation…
I like the staff how she respect the customers
Thanks miss lisa 😉
Lisa was awesome guiding us thru the options and process
Lisa was great and very helpful and I loved her energy! She gave me a lot of information on the different storages 10 out of 10☺️
Very secure facility . Lisa was super helpful and was very friendly to work with.
Kali, your new employee gave great support & superb customer service!
Lisa always helps to get the best service. If there was a sixth star, I would have definitely chosen that!
Lisa Carter was awesome
Lisa was great!! She was very helpful and patient with me with all my questions. Thank you kindly!
Lissa was awesome thanks for all the help!
Lisa has given us exceptional service! She's been super helpful with arranging our unit! Thank you so much! 😊
Lisa was accellent!
Lisa is one of the best property manager who help us and gave us a great service and assisted us with our storage unit.
I receive excellent service and great help from Lisa was so helpful and helping me get things situated and nice and pleasant I love the atmosphere and the service she provided.
Lisa waa helpful. Thank you!
Ms Roxie is absolutely amazing! She’s been so helpful And has amazing customer service! I highly recommend using this location! Roxie is THE BEST! Thank you
Roxie was very helpfully great service.
Roxie is the manager here as well as helping out at the Kelly Blvd property. She was such a big help to me to find the best unit for my needs at a fair price. She is very knowledgeable and I had such a great experience working with her.
Roxie was and is amazing. She was so helpful and considerate, very kind and caring. I love her enthusiasm and energy towards helping me. Im thankful for her service and her energy ...
The Old Denton Rd, Texas location is AMAZING! The sweet lady at the office was very friendly and helpful with getting me settled. She’s extremely knowledgeable and her customer service is excellent! Thank you Ms. Roxy!
Ms Roxie was lovely and made everything so easy came in and got everything taken care of quick and easy thank you ms Roxie for being so kind and sweet and for the good laughs
Roxie is absolutely magnificent in her job. I needed her help getting the right size and she was just exceptional. Thank you Roxie
Public Storage on Old Denton Rd in Carrollton is amazing! Roxie was beyond helpful. She was kind, understanding, efficient, and spent extra time on our reservation since I made a mistake when completing an online rental-She did so with grace and kindness and still ensured we received the price quoted online. 5 Stars all the way! I highly recommend Public Storage, and I hope you are lucky enough to get Roxie :) :) She made my day so much better today!
Roxie was amazing the system was down and she found away to get me a unit. Very friendly and professional. I definitely recommend her She needs to become a Manager
I just recently relocated my storage unit to this Carrollton location. I won’t say where specifically, but I came from another Public Storage location in the north DFW area, and it was not pleasant, to put it kindly. I really lucked out this time. Roxie went above & beyond with helping me get the best unit available. Facility is in great condition, I would highly recommend calling Roxie to anyone looking for storage in the DFW area.
Roxie was awesome she help a lot she gave good services and with smiling face she is gorgeous
I got a good experience in this place the staff is very helpfull especially the lady Roxie is very helpfull she help me for the place and get very easy in a quick minute awesome experience for me
Roxie is the best and THE reason I rent from Public Storage. She makes what might be a "hard" time for customers (storing personal items, for whatever reason) EASY. Personable and a pro too!!!
I see that Ms. Roxie really is a rockstar at this location, because when I say ABOVE AND BEYOND I really mean it!!!
Today was a very stressful day as anyone knows moving can be very taxing and if there is a time constraint, that sense of urgency can be overwhelming. I am so grateful to her, Because not only did she overcompensate for a bad customer service experience that had nothing to do with her or her location, she still helped me with compassion and understanding while trying to find a great deal that was more convenient and up to my standards for me than what I had originally, from a another (nightmare) location. She wanted to make sure that the day that started off like hell, could end a lot better and more hopeful for me moving forward. Thanks so much Ms. Roxie, for assisting me, hearing me, and just being an amazing individual who really cares about making the experience as seamless possible. ❤️❤️
Great service super friendly..
Roxie took great care of us setting up our unit and got us all settled in record time. Great experience!
I had the best experience at Public Storage in Carrolton! Roxie was so much help and since it was my first storage unit she reassured me of every little concern I had! The area is very nice and clean too!
Roxie is the greatest. She has always been there. Very knowledgeable and sweet. Thanks Roxie for everything.
Roxie was a Roxtar. She was amazing
Customer service was awesome. Manager was helpful
Fantastic service
Fantastic customer centric service
Thank you Roxie
Roxy was so helpful getting setup with the right unit. The facility is well maintained and secure. Best value and service for climate controlled self storage.
I recently had the pleasure of experiencing Public storage, and I must say, it exceeded my expectations in every way. From the moment I arrived, the clean and well-maintained facility immediately caught my attention. The environment was inviting, and I felt comfortable throughout my visit.
The staff(I can't remember well regarding the name of person, but i think her name was Roxie woods)were incredibly friendly and accommodating, making me feel welcomed and valued as a customer. Their professionalism was matched by their genuine warmth, which made interacting with them a delight. What impressed me most was their quick response and efficiency in handling any queries or requests I had. It's rare to encounter such prompt and attentive customer service these days, and it made a significant difference.
In terms of accessibility, This public storage couldn't be easier to reach. The location is convenient, with ample parking and clear signage, ensuring a hassle-free experience from start to finish.
Overall, my experience at this public storage was exceptional. The combination of clean facilities, friendly staff, quick customer service, and easy accessibility makes it a standout choice. I wouldn't hesitate to recommend it to anyone looking for a place that values both quality and customer satisfaction.
Rosie Woods is the MVP for public storage. She went above and beyond to assist me with my storage needs. Thank you so much Ms. Rosie , you are a true gem.
ROXIE WAS SUPER HELPFUL AND ANSWERED ALL AND ANY QUESTIONS I HAD!!
Public Storage Carrollton TX Old Denton Rd is very lucky to have an employee named Roxie! Highly experienced in providing great customer service. She was able to answer all my questions and made me feel very comfortable with the transaction. Great Job Roxie!
Roxie Is the bomb as a Public Storage manager . She will do almost anything she can for you . However with Public Storge corporate division on some things her hands are tied . She really try's her best to keep the facility spotless and clean. It would be nice if corporate division would help with supplying her with the maintenance materials to keep the place looking spotless .
Roxie did a great job helping me! Highly recommend this Public Storage!
Roxie is a great Manager and very helpful. And the storage facility is a great place to keep your stuff.
Roxie is wonderful professional lady. She went above and beyond to help us. She found PS for us to buy stuff which was on sale.
We worked with Roxie at the public Storage in Carrollton Texas. We were very impressed with her knowledge not only of the facility but the whole rental process. She was very friendly and had answers to all of our questions. Would definitely rent from her again!
I would like to thank Roxy for her patience and help at time I needed
Roxy was the best! She gave me very professional service, accommodated me very well, and made sure everything I needed was provided. I would absolutely recommend her. She is amazing!!
Really good to work with someone who knows the business and has answers for questions I forgot to ask. Professional through and through. Thank you Roxie.
Roxie got me set up with my storage unit. She was beyond helpful and very patient with me. I can tell that she takes pride in her work. Public Storage is really lucky to have her.
Great customer service. Rep very knowledgeable and detailed oriented.
Space is clean and safe.
Good service here thanks to Roxie 👍
Roxie is the best
Great customer service
I have been a customer of this Public Storage location for 20 years - and can state that all of the on-site managers and Public Storage Team are always super helpful, professional, and so kind and patient to work with. Kudo's to this team over the years!
Roxie is the best! She got me an even better deal than other sites online. I'll come back for her honesty again
Roxy is very professional and friendly
She is the best
Currently renting here and went today if you're renting here please go and check your stuff there are squatters living there.
If you would like many phone calls to speak to a manager for them to go all unanswered this would be the place. If you would then like a week later to have the manager (roxie) call you only for the first words out of her mouth to be "why are you so angry?" This would be the place as well. The lack of unprofessionalism on her part as a so called manager is unacceptable. There will never be an excuse for a manager to speak to an individual who currently has a unit there the way she did and get away with it. Terrible individual.
UPDATE - AS OF 12/3/2023 - IF YOU WOULD LIKE TO GO TO YOUR LOCKER TO HAVE THE CURRENT LOCK LITERALLY CUT OFF THIS IS THE PLACE. IF YOU WOULD THEN LIKE TO GO INTO THE LOCKER ONLY TO FIND YOUR CURRENT PROPERTY IN THE LOCKER TO BE STOLEN THIS IS THE PLACE. UNACCEPTABLE.
UPDATE - AS OF 12/8/2023 - THE "DISTRICT MANAGER" - HER NAME IS BRANDI - CALLED ME TO ASK WHAT HAPPENED AND I PROCEEDED TO SAY THAT ITEMS WERE STOLEN FROM MY UNIT AND THE ONLY WORDS THAT CAME OUT OF HER MOUTH WERE "WELL DO YOU HAVE INSURANCE AND I SAID NO BECAUSE THESE WERE MY FATHERS BELONGINGS AND ONCE HE PASSED AWAY BUYING INSURANCE WAS THE LAST THING ON MY MIND AND SHE THEN PROCEEDED TO SAY IF THERES NO INSURANCE ON YOUR UNIT ITS BASICALLY THE CUSTOMER'S PROBLEM AND NOT THEIRS. NOW I UNDERSTAND HAVING INSURANCE ON THE UNIT BUT SHE DID NOT TRY AND DISCUSS ANYTHING MORE OTHER THAN IT'S MY PROBLEM AND NOT THEIRS. THOSE ITEMS ARE IRREPLACEABLE AND THEY DO NOT CARE ABOUT FINDING THEIR CUSTOMER A SOLUTION OF ANY SORTS.
DO NOT GET A STORAGE UNIT FROM HERE BECAUSE ITEMS WILL BE STOLEN AND THEY WILL NOT DO ANYTHING ABOUT IT. SHAME ON THEM.
Office staff is never there. Have a storage at this facility and have stopped by on three separate occasions during their business hours, yet no one is there.
Does not a single person find it incredibly odd that EVERY SINGLE REVIEW list Roxie by name and how EVERY SINGLE REVIEW is only about her and how wonderful she is, as if she was the place of business and not public storage. Honestly how many people would actually remember some lady's name and then later on feel compelled to go into Google and be sure that everyone knows just how amazing she is. Even though you can rent and pay for a unit without ever even talking to her not one time and get the same results. Sells like a little bit of coercion and scripted dialogue to me.
Can’t complain..very clean place and Roxie is always so sweet and helpful !
Roxie rocks! Always going above & beyond to help her customers. She is a valuable employee for Public Storage
Monika was very polite, helpful and informative. She made the process of renting a storage unit painless lol She stated this wasn’t her home location but she acted as if was. She explained everything, we did a walk through and she helped me secure a dolly. Thank you again for your great customer service
Roxie knows her business and is very helpful. I’m grateful for all that she has done for me over the years.
Thanks for all the great customer service. Roxie is awesome.
Roxie is more than amazing! She helped me with any and every question I had, helped me with directions, helped me when I couldn’t get out and wasn’t getting access where I needed to go. Through my difficult move, Roxie smiled the entire time. I’m extremely happy with my choice all because of her. I can’t thank her enough.
Roxie is the best. Helped us get set up with a new storage unit and made everything so easy.
Roxie really makes everything so easy. She helped me with all of my issues and really went the extra mile for me. Will gladly rent from this location again just for her!
Roxie was very accommodating and very friendly! Answered all of our questions and was professional. Public Storage you have a reall gem here!
If you can't find a parking lot or storage , go to Roxy she does
Thanks Roxie for all you do to help every customer!
They cut no corners and take no half measures. This is a self storage facility done right. Very respectable facility. Roxie does one hell of a job managing this place.
Roxie has been so helpful for us during the renovation.
Quick and great ability to solve the problems!
Thank you!
Roxie, you're awesome!! You alone make this location 100 times better every visit. Thank you for helping with my unit. Roxie is very professional, knowledgeable, and such a sweet heart. My transition was fast and easy. This location is amazing. Always clean. Always greeted with a smile. Very secure! Thank you!
Roxie was very helpflul.
,
All Storage is better, IMHO. Disliked it when PoS bought this property. $90 to $160/month increase. Ridiculous.
Roxie in the Public Storage management team has repeatedly gone above and beyond to make my organization's work possible! They were not only very helpful for our special requests, but they also have helped us navigate changes in the Public Storage complex as they have done maintenance and improvements. Roxie has been excellent every time!
Ms. Roxie is amazing her customer service is 5+ stars. She made a very happy customer especially during a stressful situation (moving). Ms Roxie thank you so very much for your kindness and compassion. 😊
Roxy was very helpful. She got me a great deal and quick move in at a very affordable price. The place was clean and new. Thanks, Roxie!
Roxie is super fantastic and helpful! Thank you for making the move as easy as possible!
Wonderful Customer Service
great place to have your storage in
5 stars to Roxie! Professional, accommodating, and very nice lady. My experience at public storage with her has been very pleasant. Highly recommend!
I 💛💚💙🩵💜 THIS location, because other locations AREN'T WVER OPEN.
PLUS ROXY IS TGE BEST
#2409 💯
great customer service. She was very helpful
I came to this location to get a storage unit and roxie helped me and she had the best customer service. She was so helpful with everything this was one of the best public storage locations I've been to
Roxy is the best property manager ever! She was extremely professional and very helpful. I would definitely recommend this location to anyone.
Roxie is the best. She goes above and beyond to help you and her manager as well. We had the best experience with Public Storage at the 2409 Old Denton Rd in Carrollton, TX location and would definitely use them again.
Roxie was great! She made sure my experience of renting a storage was thorough and professional. Great customer service
Roxie has always been very friendly and knowledgeable. If she was to leave the company I would have to go to the place she would be working.
Came back hoping that Roxie was still here. And was overjoyed to find her here. She has gone over and beyond to make sure that I was happy with the unit and prices. I am very glad that Roxie takes the time to help me with the payments and understanding the gate codes.
I've referred several ppl to her and the location. Everyone has told how much she has gone over everything throughly and with care.
Roxie was very nice and very friendly and very quick at her job.
This is the first time I've gotten a storage unit and I made a few mistakes. Roxie was awesome helping me getting it all fixed and had a great attitude. I enjoyed my experience very much
Wanted to thank Roxie for all her information on renting storage and say how amazing this property is. Highly recommend this location.
Roxie is very helpful and friendly. She helped me walk thru the room and explained all the information and rented
Very happy
I would surely recommend this location anytime with the superb costumer service given by the wonderful Roxie !!!!
This location is amazing!! Roxie has been at this location for 4 years and we have only had the BEST experiences with her! I would highly recommend using this location and Roxie will be the best contact person. She goes above and beyond to make sure the customers have everything they need. She is super sweet, friendly and so helpful. She will answer the phone or call back quickly if she's not in the office. We have nothing but raving reviews for Roxie! She deserves the best because she goes the extra distance for everyone!! Thanks for all your help Roxie!!
Splendid service given by Roxie on the dark situation my friend encountered. She was quite the ray of light needed 👍
I had quite the ordeal with an unlicensed shipper and the folks at Public Storage Old Denton Road were super super helpful in getting me back my things. Especially Roxie!!! You guys are awesome
Roxie gave me the best customer service. Will definitely recommend.
This Public Storage location is incredible! The facility was built with the customer's comfort in mind. This location is huge, with an indoor bay the pull-in to, four (4) elevators at every point, and fantastic staff! The staff, Roxie (Manager), excells in customer satisfaction. She really goes the limits to make sure your storage needs are taken care of. This location is a great storage to use. I am still impressed even after 7 months of renting here.
Roxy was great! Her Customer service was superb 👌🏾 and she really helped to make everything a smooth process for me. I would definitely refer public storage again especially is Roxy will be there☺️
Good person . No one ever explained storage renting like Roxie did. God bless.
Roxie rocks!! She made the process easy. Thanks Roxie!
Everything went great when I checked in especially since I checked into the wrong place at 1st they didn't make me go back to the right one they just went ahead and took care of me right outside I think they were so very much for not causing me extra headache during my mood thank you
Mrs.Roxie was very helpful with my move.
Roxie was extremely helpful. I needed a trailer space available immediately. She went above and beyond to find one that worked for me at an affordable rate.
Roxie was such a great help to me& helped get me a unit I needed after running into a few issues she was still very patient
Building manager Roxie was very helpful. Got me a good deal and even was helpful after hours with last minute questions. Units are spacey, and the air condition on floor three is great. Would recommend for affordable storage.
Roxie was very helpful. Great customer service!
When PS took over the price went way up and there are only two dollies for the whole place. 😑
Roxy was the best! Made everything super easy!
Roxie was so helpful. She made sure I got the service I needed !!! Her customer service was everything!!!!
I moved into a unit about 2 weeks ago. Renting & moving in was easy, except they make you purchase a lock and say you can return for a refund. I did not need a lock and didn't even receive a lock in my unit to return for the refund. I've called multiple times to speak to someone about the refund and have received no calls back. I've even called customer service who says I have to speak to the property manager.
Very frustrating to require something but then offer no resolution.
Great service
Thank you so much for help, friendliness, and professionalism.
The customer service was amazing... thankyou Roxy!! You went above and beyond!!
Very pleased with customer service and attention of staff at this location. Property is very well organized very clean and very well maintained. Roxie runs a tight ship and she is exceedingly helpful and prompt. Roxie is just a super lady and has made my experience at Old Denton Public Storage a great one!
My house had just burned down and I needed somewhere to store the stuff that survived. Roxie helped me with everything and was so kind throughout the entire process. What a relief to find such great customer service at a time when it was most needed…
I have rented here for a couple of years. The facility is maintained and clean. There is a bathroom near the storage area to use as well. The property manager, Roxie is always very helpful. She answers my questions and gets back to me quickly when I call the property. Cheryl and Skye have helped me as well. Always very friendly. There are plenty of carts to use to load and unload your items for storage, and the lighting on the facility is fantastic. There has never been a concern of my safety when im at my storage when its dark outside. The hours of operation are nice as they are open 7 days a week. The gate hrs are 9AM to 8PM 7 days a week. Its a very convenient location if you need storage as it is right of the George bush tollway.
Thank you guys for all you do for your customers to keep us happy and safe!
Melissa
Roxie was super awesome and i was in and out quickly
Roxie has excellent customer service and if 10 stars was an option I would rate her a 10. Thanks again
Roxie and skye are so helpful!
Angel was a big help! Got me the best deals
Great facility, clean and well lit. Roxie is awesome. She is very professional and helpful. I have been with this property for over 5 years. Renting on amd off. Just a wonderful experience.
Thank you Roxie
Roxie is so good with her customers. Thank you Roxie for showing me how to do the eRentals. So easy!!
Best staff a business can have very safe
Roxie is such a lovely lady!. She keeps the property looking great ,always clean. I don’t know how she does it all by her self! Scale of 1-10 I give her a 40!!
Update: I’ve rented here for a year and I love this place…but especially the manager Roxie.
She’s always VERY helpful!
I’m thinking about renting my space here. Roxie is perhaps the best customer service person I’ve ever met!! The place is super clean, easy access, good prices and friendly people
Thanx Public Storage
Roxy was super helpful and did a great job getting me a unit and showing me around.
Roxie,W.went above and beyond to help.
You don't see that very often,anymore.
Roxie has been very helpful and attentive to my concerns regarding the new payment policy. She has a patient, calming and pleasant manner as she explains the changes. I give her 5 stars for excellent service.
I had to us this place in-between my move from one apartment to another. The staff ⚕️ was very helpful and courteous. It was a good experience and I would recommend them the need for a storage facility occurs.
Ms Roxie was very helpful to me with securing my reservation! I would recommend her help to anyone! Thanks again!!
This storage facility meets all of my needs. I have been through a lot of storage facilities over the years, and this is one of the best experiences I have had. Roxie is the heart and soul of this place. She's friendly and knowledgable and works with you on what you need. Furthermore, the rates are great. The place across the street is cool, but the price here at Public Storage is much better. The dolly carts that are provided are good and sturdy, all of the doors and elevators work, and there are multiple bathrooms. I recommend.
I've been a customer of all storage for several years. Roxie has always taken care of my family's needs with a smile on her face and exceptional customer service. She is an asset to all storage and now public storage. Public stage is very lucky to have her.
Roxy is always so helpful! She goes above and beyond and I am so happy she is still with Public storage.