Huge thank you to Jessica for going above and beyond to get my billing issue resolved. You're the best!
I give props to Nate as he’s dealing with broken elevators and angry customers. Keep up the good work and positive energy! I hope it gets fixed soon my guy…
Nathanael was very helpful and kind.
Great service thanks to Nathan he helped a lot and very nice ! ☺️☺️
Nate was fantastic! He was super helpful.
Priscilla was awesome and helped me when I was being a dumbass going to wrong floor she stayed calm and cool and was a great help
I recently went to public storage and i have to say nate is a wonderful worker he helped me so much with information and need to know highly recommend
Had a great experience with Nate at Public Storage. He was super helpful and made the rental process easy. The facility was clean and secure. Nate made the whole thing smooth—definitely recommend!
Through all this heat and exhaustion with moving I can’t help but be frustrated with every little thing… Nate, I am so sorry for being so flustered! You were such a BIG help during this hard time for me… I appreciate your calm and supportive energy! You made my day and your customer service was top tier! My next move I’ll be using this location again. Thanks again Nate!!!
Everyone that I dealt with has been very helpful. Nate, thank you for all the support when I came in and I was stressed out about being over charged by a substantial amount of money. I’d rent from here again.
Courtney helped me out today I was able to look at the unit and book it within 20 mins! Super easy and fast! Not to mention the super deals. Recommend’
I came here asking for information for a unit a worker named Lauren was super kind and helpful very good social skills
Lauren Webster!! She’s amazing, very professional and always smiling!!!
Lauren helped with me a personal situation by going above and beyond. I was able to retrieve my items due to her again going above and beyond for the customer I want to thank Public Storage for being understanding and for expressing true compassion in my situation which is not something their use to dealing with but again the customer is satisfied and they deserve 10 stars had that been a option. Thank you Public storage Thank you Lauren and Troy!!!
Wanted to give a shout out to Darnell who was so helpful with my phone booking and showed me the storage unit in person!!
Jessica the property manager is amazing as well!!! Very helpful and showing me the units and giving a good price
Thanks to yall both so much!!!
I was initially assigned a unit with an unexpected issue, but Justin promptly resolved it. I’m thoroughly satisfied with the service I received today. Thank you, Justin, for your assistance!
Everything went so smooth, very good experience reserving my storage unit online, and great offers too!
I couldn't have ask for better service. The staff was very friendly and helpful. I really felt appreciated. Glad to be back at Public Storage. Facilities is very clean. I feel very comfortable and safe. Thanks Jonathan!
Rented a storage room at the Ben white location . Kathy assisted me and it was a quick process . Customer service was great.
I hadn’t been to my storage unit in two years, and Justin at Public Storage made my experience seamless. Despite a busy day, he remained cool under pressure, maintaining a calm demeanor and handling my issue with efficiency and professionalism. His helpful attitude and dedication to resolving problems make him a standout employee. I highly recommend Justin and this location to anyone seeking a storage facility with a strong commitment to accountability and excellent service.
Lisa was amazing. Such a big help with my move in.
Thank you Izzy for the fast move in and wonderful service.
Thank you Izzy for helping us with the claim process, and for caring about our belongings like they were your own.
Shout out to Izzy for great customer service! She was able to get me some needed documents, provide info on how to get things done, and help out with a rent increase issue super quickly and efficiently. Thank you, Izzy!
I had a financial crisis and Izzy helped me right away. Thanks Izzy for great customer service!
Thank you Izzy for staying to help me with my move in after hours.
First off the cleanliness along with the welcoming and up to beat personality of employee Isabel (keep up the awesomeness) allows me to feel that my business I bring is honored, valued and respected showing that I can trust this company, the location on E.Ben White to be exact, with my personal valuables and be of peace of mind as I continue to proceed with life. Thank You Public Storage and shout out to Isabel for always going the extra mile to keep happy satisfied customers. -Austin Texas
This Public Storage has been one of the best storage place I have ever used. The staff is nice and friendly.
Izzy was incredible - she made the entire process very easy and clearly cares a lot about customer happiness. Had a wonderful experience with Public Storage.
Cynthia is amazing, very knowledgeable and professional, she answered all my questions and was very helpful. Thanks again Cynthia!!!
Thank you Izzy for the help with the door this morning, also being very upfront & informative. You really know what you're doing.
Izzy took her time and helped me with everything I needed. Great experience. Thanks in a big part to Izzy!
Reanna treated me kindly. Great facility.
Thank you again to Gracie, for all the help. We great appreciate it!
There have been alot of problems at this unit with elevator reliability and air conditioning. However when Gracie is on site she does everything she can to resolve the issues.
Reanna is by far the best. Helped me with all my needs.
Gracie was such a pleasure to work with. She really helped us out in a pinch. Thank you.
La señora Gracy W me ayudó y me cayó muy bien me ayudó en todo lo que necesitaba y es muy buena ! Más señoras como ella !
i went to go look for a storage and the lady Gracy W was such a good lady so cool and kind! If you ever need help she’s the one who can help you she’s awesome so funny love her !
Thanks reanna. Really polite staff.
Gracie was fabulous! I had fallen behind on my payments and my unit had been locked but I had just gotten the money and paid. Gracie was very empathetic, she gave me my options and helped me process the payment for a new lock. She served me with a great and upbeat spirit. I would recommend Public Storage to anyone just because of people like her!
I had a wonderful experience with manager Reanna. She helped me get everything figured out for my account.
I was in a desperate need and I was so relieved when I arrived
Reanna greeted me with a smile and such hospitality!!
She calmed me down, made great suggestions, and even offered me insurance to protect my property.
People as nice and helpful as Reanna are rare treasures!!
This facility is really starting to turn around! Great job to managers Reanna and Gracie.
I have nothing but good things to say about the director of this facility, who went above and beyond to reach out to me to discuss the issues I had experienced while in this facility. She took what was an unpleasant experience and turned it around. All business probably find themselves with an unhappy customer at one point for something, whether their fault or not, and there are so many businesses that really don’t take the time to listen or care to try to make situations feel better but this one did.
The managers there have to do split shifts at different properties, so they are only there during certain times of the day. They also got the bathroom up and working again. Reanna is a pretty good manager there, and so is Celeste and Jessica.
RIA- Gave Amazing service, very friendly, gave exact details and helped me find the perfect storage unit for my item!!!
Thanks to Priscilla she made it easy and was very helpful she was the best thank you!
I truly enjoyed having Ms. Priscilla assisting me with my purchases of boxes & lock. I was having a stressful day, so having someone with such a pleasant attitude, made my experience less stressful. I appreciated it!
Priscilla helped us find the perfect unit for us & made our move in experience easy. Thank you Priscilla!
Reanna was a huge help. Facility is really clean as well. She was so nice.
Priscilla and rheanna are amazing .I was locked and Priscilla TALKED TO ME ON THE UNTL rheanna came and saved me from being locked out ...THANK YOU THANK YOU... GOD BLESS YOU LADIES !
Adela was great thank you
thank you to susy Quick service & very trustworthy. Worked with susy on a quick fix on my storage she was very nice & she was able to get it fixed very quickly. I would trust and recommend susy for any future problems, thank you susy ,good job ⭐️
……..marco segura
Great price and location; Richard at the office was a big help in figuring out what size to get!
Richard was very helpful and attentive with all the questions I had and helped me switch storages with no problems
Dawn was patient and very helpful.
We highly recommend you speak with Richard at this location. He was extremely patient and helpful with all our questions. Will definitely ask for him if we need to rent a storage with this company. Thank you again Richard for all your help!!
I rent a unit here and overall my experiences have been great. Richard was great to work with and answered all of my questions regarding billing. He was very transparent about everything and there were no surprises. The facility is clean and climate controlled. The app works great for getting in and out. I recommend this facility to anyone looking for a safe place to store things. One note though is to bring your own cart as they are sometimes in use by others.
Richard at Public Storage, 2301 Ben White, Austin, help us so much in switching units. When I went to the site, Richard found a unit for us that was on the same floor and made things easy! Thank you, Richard!
Richard and Dawn are awesome
Jessica was very helpful in helping me end my rental. She deserves 5 stars but the facility was not as clean and well maintained as when I moved my stuff into the unit, so I’m giving the building 4 stars. Also only one cart for the whole building. There used to be more.
Thanks to Jessica who works there for always being really nice and helping me out when I need it.. never had a problem.. I feel safe having my stuff in this storage.. thanks again Jessica
The Dawn of a new era. I had a very pleasant experience with excellent customer service.
The gentleman working was very helpful and friendly. He made the process very easy and quick
Shai is very friendly, helpful and super polite giving great customer service i recommend going to her
TARAH WAS THE BEST I TOLD HER EXACTLY WHAT I NEEDED SHE GOT ME TOGETHER REALLY FAST MADE SURE I WAS GOOD WITH THE SIZE OF THE UNIT SHE DEFINITELY WAS SO HELPFUL HER CUSTOMER SERVICE WAS EVERYTHING THANK YOU SO MUCH FOR YOUR HELP
Tarah was so helpful, kind and patient when my friend and I had questions that needed to be answered. Deserves 5 stars from me.
Store was clean and Richard was very helpful.
Came in to purchase a unit today. Got a great tour and explanation of the facility and operation from the property manager on-site (Richard). Very thorough and helpful with needs and what would work best for me. Greatly appreciated. Thank you, Tony Glenn
Made an online reservation with wrong date and unit size and had a small bit of trouble canceling the reservation it was able to make to corrections needed with the help of Richard who called me moments after completing my rental transaction. Richard was super helpful, professional and friendly. Feeling good about renting at this location.
Nice people doing good work keeping it clean.
I traveled there last month to get get some things out of my brother's storage unit, who had recently passed away. Richard helped me out while I was there. He went above and beyond to assist us with accessing the unit and transferring the unit to me, etc. I really appreciated his help.
Dawn went above and beyond to help Mr try to get access to my unit and was very happy and helpful while doing it so I hope she goes far in this business
Richard was amazing. Great service, efficient, and well spoken. Give this man a raise
The property manager Sumatra at the 2302 Ben White location was extremely helpful and really easy to talk to. She walked me through the entire process without any issue. I would definitely recommend this location!
The entire process of securing a storage unit was easy. Then came move in day and it was somehow even easier paired with a pleasant experience! Sumi made the entire process smooth and provided some of the best customer service I’ve ever received. Clear instructions, ensuring I understood each step all while being incredibly kind and personable. I cannot recommend using this location and Sumi’s customer service enough!
Smoothest check in of a storage unit I ever had. Sumi was great! She went over everything with me and was the reason everything went smooth and quick . Answered all my questions . Unit was clean and ready for me . Highly recommend!
Christina was very helpful, and answered any questions we had for her. Nice people and clean environment
Fast service ,nice people,clean place.
Sumi was great!!! Very easy!
Sumi helped us get set up with 2 different storage units and anytime we needed help with something during our time here. She went above and beyond every single time. It was pleasure renting our storage units from her during our time here.
Sumi was so nice and helpful! She ended up not having the right size unit for me at her location, but she hooked me up with a unit at the property next door that ended up being a lower cost and had a special going with a discount on the first month! She answered all of my questions, and gave me all the information I needed to access my unit. I recommend this place for all your storage needs!
Super friendly very helpful Adela was very patient with me had no idea what size of storage unit
wanted she explained to me the amount of things I can store be at
one bedroom two bedroom and so
on. helpful with the security
system let me know that is being watched 24 hoursS a day The access times information was given to me and suggested that download these public storage app to make it easier for me tO access the doors and elevator what a great help the app is recommend it also
recommend this public storage location. Adela is one of a kind superstar thank you for much of your help
Sumi was an absolute delight! She helped me through the reservation process, finding a unit that would work best for my needs, even though that ended up being at a different location than she manages. Completing the lease online was pretty easy.