Public Storage Self-Storage Units at 4150 Gazebo St, Aubrey, TX

Ben did great! Explained the details and was quick with process!

Kim was an amazing help.

Kim was great!

I appreciate Ben so much and the customer service he provide to me, from the calling to confirm my reservation to the explaining the different things I will be signing, he made the rental of the storage unit an easy hassle free experience for me.

Such an awesome experience, renting here. Kimberly was amazing!

Ben was very helpful and assisted me in getting my account up to date.

We traveled 27hrs from California to this Public storage. I reserved our unit online but it ended up being too small once I seen it in person. Kimberly was amazing! She helped me switch units to one that fit us best and made the process very simple. She was very thorough in explaining how the access codes work. She was very helpful and welcoming! Thank you so much Kimberly!

Mr. Ben was awesome and super helpful.

Kim was so helpful and quick with setting up our account!

Kimberly is the person who helped us. She was so sweet & very detailed in explaining everything.

Awesome great help from Kimberly!

Have been using this location for a couple years now, always clean and Kim made transferring units super quick and easy!

Clean storage facility with climate controlled (they keep 82°F) units are available to rent. It’s having three floors and have elevator to access. Storage is secured with gate and inside too. There is ample open space for big truck to load. Jasmine who handled my reservation request in store is very cooperative and tries to explain, help and assist to her best. She’s very polite and handles situation in positive manner. Public storage price is little high but there’s always some deals goes on to save money. I’m very happy with this facility.

Kim was great, super helpful.

Kimberly was awesome. She helped us get the best price for the room

Need extra space for storage for a very nice price please go see MS Kim at Public storage very nice person and very helpful thanks a lot

I had the pleasure of working with Kimberly she was awesome great customer service and warm friendly person. Go ask for Kimberly.

⭐⭐⭐⭐⭐ I received excellent service about 2 weeks ago from Kim (Kimberly) at Public Storage. She was incredibly helpful in upgrading our unit after we realized the one we initially chose online was a bit too small. Kim was very friendly, professional, and made the process smooth and stress-free. What a lovely woman who always wears a smile. The property is clean and well-maintained. I would definitely recommend this storage facility to anyone in need of a secure and reliable storage solution.

Trisha and Kimberley made this an fast and easy process thank you for great customer service

Thank you Kimberley for your five star customer service. I was able to get my issue resolved in less than ten minutes!

Trisha is the greatest at what she does. She knows her stuff for sure. She has the best front desk manner she makes you laugh and she makes you very comfortable.

Great customer service really nice lady. Everybody should come here.

Kimberly has always been so helpful every time I come in!!! She welcomes me with a smile!!! 😀

Trisha helped my dad understand his billing issue and was very clear and direct ,making it easy for him to understand. Thanks

Trisha was very helpful and nice Cleanest storage building in the area

Thank you Trisha for helping me out today. You were great!

Trisha is manager there and assisted me with purchasing the right products for my move. She was very kind and professional!

It’s difficult to get out . The app doesn’t work . You can get trapped here if you are not careful and unable to exit . May have to call 911 to get you out .

Trisha is phenomenal!

This property is very clean and well kept. Thank you to Trish and team for helping me with a big move

Trisha the unit Manager was a huge help and very professional. It’s a true testament of going above and beyond for the customer.

Been renting here for 4 years now and I love and trust this location! Trisha is always so helpful and will always answer when you need any help. I would highly recommend renting here.

Trisha's customer service is top tier. She responded quickly to my concerns and was able to resolve them.

Trisha from public storage was EXCELLENT and extremely helpful!….would reccomend her for sure !!

Trish is great! She was very thorough and helped me to find what I needed. The building is extremely well kept and by far the one of the best I have seen.

Trisha & Stephanie are wonderfully wonderful. They get out of their way to do the best for the customer.

Kim was Amazing! She went over and beyond to assure that my move-in was stress free! She was extremely attentive and pleasant! I would definitely recommend getting a unit at this facility!

Tricia was amazing , GREAT CUSTOMER SERVICE .

Trisha is the best!!! I've had a storage unit here for a year now and she is always helpful. Thankful

While trying to rent a unit I encountered many problems. Went to the office at Gazebo location and talked to Trisha the manager. She went above and beyond to help us get the unit we wanted to rent. We appreciate all her efforts and helping us get the rental taken care of.

Trish at Public Storage Aubrey is amazing! She helped me secure a new unit with ease and delivered world-class customer service. Highly recommend for anyone needing storage solutions! 🌟🌟🌟🌟🌟

Kimberly had amazing customer service and a amazing attitude.

Kimberly was very attentive and knowledgeable

At first, the process and experience were decent. Renting the unit was easy online. The app struggles to work with the elevators, and that can be really inconvenient. When you are tired from moving stuff all day and have to fight the elevator to let you up every time, it's miserable. I understand the security aspect, but it's just annoying. My biggest complaint that leads to the 1 star review: We had only been renting the unit for 4 months when we got the notification of rent increase. Now I understand rent increases happen, but the increase of over $50/mth when we had only been there for 4 months!? Then, when going online and looking at the rate for the exact same size unit and equivalent in every way to the one we have, it's significantly cheaper? Even the crossed off base amount was cheaper than our increase! So I reached out to customer service, and I'm told that it's within their contractual right to increase rent based on the market and that even though the exact same size unit is cheaper (even found larger for cheaper at another location just down the street) they would not change the rate. They said I could move into the other unit (same size and building) if I wanted to get a lower price! They basically expoit people and take advantage of the fact that it is inconvenient to move all your stuff over and over again in order to save yourself from hemorrhaging money for absolutely no increase in value of product. We are currently looking at other options in order to move our things out since there is no guarantee they won't increase it again every month. DO NOT RENT WITH PUBLIC STORAGE! Unless you want to have crazy rent increases or don't mind moving your stuff constantly to keep your rates low!

Great and clean location. Kimberly was very nice and helpful, she gave top notch customer service.

Trisha was fantastic to work with, great Customer Service. Gazebo St Team really takes care of their people.

Kimberly was very helpful and assisted me very well with transferring my unit. She provided us with everything we needed.

Thumbs up to Public Storage on Gazebo St, Union Park. Trisha was so helpful and informative. Answered all of our questions and gave the services so often missed. Thanks again for all your help 👍

Super great customer service very friendly best move in process ever

Storage units are super clean. Never seen a place that is this tidy and the staff is very helpful. Trisha made sure everything is setup and will always respond when we need them.

Trisha has been very helpful multiple times when we had questions or needed help moving items. Terrific employee

Great facility! Safe, clean and great management. Very supportive to ensure the unit I rented was perfect for my needs. Very responsive.

Excellent customer service provided by Trisha.

Trisha was very friendly and helpful. She answered all my questions.

Very helpful and courteous. Best one I've ever been to.

Teressa was amazing treated us like we were always family

Trisha was a wonderful help with our billing issue!

Super customer service! Trisha is the best service manager I have ever met.

My experience was amazing. Trisha was amazing!

Trisha was more than helpful and made the process super easy and quick! We love the service and the facility was well taken care of and clean!

I have an excellent customer service at this location. Trisha was very professional addressing my needs for the storage.

Very clean. Attentive manager.

Management at this location is top notch. Not only did Trisha spend her lunch hour showing me available units, she was also very knowledgeable and answered all of my questions. Outstanding customer care! I highly recommend this facility!

Trisha is amazing and was very informative about the property.

Highly recommended. Great staff, great location. Secure. Trish was a BIG help when getting our new unit set up and made us feel very welcome. Answered all of our questions (and there were many) and made recommendations that made our storage experience better. Prices are very good as well. Highly recommended.

Trisha was the property manager here at Gazebo Public Storage. She was very helpful with the leasing process. Thank you Trisha!

Tricia assisted my family with transferring of units. It was freezing outside, and she still took the time to help! Thank you Tricia

Trisha was incredibly helpful, patient, and professional in assisting me processing my storage unit transfer.

Trisha is so very kind and provides great customer service! My time using the storage was great!

I came in the office 5 minutes right before they were about to close. I was worried I wouldn’t be able to get my key and move in and I was desperate to move my thing into storage because that was the last day I had to return my uhaul. Tricia took me in right before close and was able to get me my keys and move in. She was so nice and helpful. She really made moving in a smooth process.

There is zero customer service. I am not a customer here, but received a missed call. When I called back the lady who answered was very rude and unprofessional. I was returning a call and was treated like I was dumb for calling when I don’t have a unit there. I will never use this place or recommend it, if this is how they treat people who they call.

I moved to a larger unit, Trisha was great to work with, helped make the close out of the smaller unit very easy. I highly recommend this location, very clean and professionally run.

I had a great experience here with Trisha she was so helpful thank you so much

Trisha is a great person and she has really great management skills

I came in late with a move and Tricia the Manager was closed. I had no idea how to get in had no access code and unit was incorrect not her fault it was a mess. She spent hours with me, helping me get into the correct unit with my movers. She had to redo all of the paperwork and stayed to make sure we could get in and out because we’re having issues with the doors so we didn’t get locked out of the storage unit. My moving company told me to get a 10 x 20 climate controlled storage unit They came out to my house and told me that is all I needed when it should’ve been a 10 x 35. We got stuck I had nothing I could do. The company said they would take it to their storage but they were going to charge me $300. To move the rest of my stuff, the other side of town and then $150 per month on top of that so now I would of had two storage units and two separate areas of town Paying $500 a month which I was not about to do. I said, crying with the Moving company. Tricia was waiting. I had no idea she knew that we were still there. She came and found me and saw me crying and worked with her district manager to get me a second small unit We could get all of my stuff unpacked, and she stayed with me to make sure I was safe And could leave. She is the manager there. None of this was her fault. Something definitely happened on Public Storage, and and it was a total nightmare from all angles . If she had not been there, I never would’ve been able to unload my stuff . She went over and above, and when I tell you the state of depression, I was in This poor woman ruined her Sunday night to stay with me and make sure we were OK and got me in in a second unit - she is Fairy godmother. Public storage should be so thankful to have such a great employee Without her there, this would’ve been a total disaster. I would’ve had nowhere to go. I want to shout out to her management skills, customer skills, and let everyone Know how amazing of a manager Tricia is. I just cried, because the situation that I was in was a nightmare. It was late and she made sure I was able to get out at nine and my moving crew and that Car. I just want to thank her so much and I want Public Storage to know That they’re very lucky to have her there. She is an amazing employee, and deserves. A huge shout out. Thank you for making sure I was safe when I left. Also, it was pitched dark. Thank you Tricia!!! Beth Kirschner

My experience there has been terrible. They cut my lock and had my locker scheduled for auction on the same day the late fees hit. After bringing the account current ror an entire month there have been no-one in the office to remove the company locks. Finally I went and met Tricia and she done all she could to make it right. But unfortunately I had to change the bracket and lock myself cuz whomever cut the lock ruined the bracket. I bet they don't comp me for the month.

Trisha is professional and is ready to make sure the unit works for a client.

By far the best experience i’ve had so far with any storage facility i’ve used. Staff was very helpful and informative, as well as the whole office building and public units being clean and well kept up with.

Becky was so helpful in showing us different units..we appreciate you! Very friendly and professional 👏

Yall come visit my girl Becky at this location, super nice, easy to work with, friendly, and determined to find the storage unit that best fits your needs and budget. Also, huge thank you to Jasmin for going the extra mile in working with me while my phone was malfunctioning and giving me issues to make my last payment to turn in my storage and my husband’s storage unit.

This location has been wonderful to work with! We needed some temporary storage for while we prepared for moving and they were the right answer. On our last day (10/10/23) using the storage unit Ashley was a huge help and provided over the top customer service for us! She has a very good customer support attitude and appeal.

Shawanna & Jasmine were very helpful in my public storage visit! I feel confident in my purchase

THIS PLACE THREW OUT ALL OF MY BELONGINGS BEFORE WE CONFIRMED WE WERE OUT OF OUR UNIT!!!!!! They are not offering any sort of compensation. Our notice for move out date was 10/2 and we had through end of day per the staff member who was working in office on 10/1. I came into the office and spoke with her directly. She advised that she would take care of our prorate for the month of October if we were totally out of the unit by end of business day on 10/2 but to NOTIFY her when we were completely out. I got an email around 4:30 stating I had been moved out of the unit and my access no longer worked. We had one car load left to move out but couldn't get in due to them turning our access off. We were waiting at the office from 5-6 PM with NO ONE being there.... mind you their website and opening hours per Google state they are open through 6 PM in office. Went to the office today and they informed us they threw our belongings away. RUN!!!! DO NOT RENT FROM THIS STORAGE PLACE.

I had best experience finding the right size storage for my things with the lovely help of Becky . She was so nice and helpful I left knowing that I made the right decision and learn all I needed to know with how storage works . Becky was absolutely amazing !

I took storage space for a month but now am stuck with them. They wont prorate if i have to move out after middle. We cant reserve for a shorter duration.

My original storage facility gave out my unit when I needed it. Public storage came to the rescue. Attendant was very courteous and helpful. Great pricing, very neat. Highly recommended 👌

I really don't care where I have storage. This place is awesome because of Becky!!!!!

Nice place

Bailey was super helpful! Thank you!

Becky was so helpful and went above and beyond to take care of us! Best face of public storage. GIVE THAT WOMAN A RAISE!

Becky is amazing! Great customer service

Trisha moved her lunch and showed me some units available. I ended up getting a great unit and deal

Great customer service from storage manager Trisha. I would recommend dealing with her if you are going to rent a unit at this facility. Very thorough.

Wow, the lady that works there is awesome! She took the time to call me and explained everything to my understanding. I won an auction and walked me to the unit to remove the lock. Very friendly. Thank you for all your help!

Great experience for me. Very satisfying.

The lady working there, Becky, was just marvelous. So friendly and helpful. I just can't say enough good things about her. She was a pleasure to talk to and was just a bright spot in my day.

Very clean facility and great location with easy access. Becky is great to work with; super helpful, patient, and friendly. Would definitely recommend renting a storage unit from here.

Trisha was an absolute pleasure to work with. Stellar customer service, professional communication, and very friendly. She made our experience of getting a unit very easy.

Becky is so helpful and sweet! She took me on a tour, and the facility was so clean and beautiful! I'll definitely be bringing all my business here.

EXCELLENT Facility!! Best one we have used hands down. There is a lot of choices in Texas but the only one run by Becky. She is the always out helping people and keeping it spotless! I always feel safe going there and with our business, we are there often!

This public storage is by far one of the best accommodating facilities that I rented from in a long time. Becky goes above and beyond to meet your every need. She is always cleaning and is willing to help you in anyway she can. WAY TO GO BECKY!!!!

The property manager is excellent. Helpful, responsive and actually follows thru when needed. She personally toured the property with me and helped find a solution to multiple questions. Highly recommend this location. Clean and well kept property. Good job Becky! It’s rare to find this level of customer support.

I love this public storage location. It was very clean and the manager is always friendly and helpful. In past dealings with other locations the manager was never available in person or over the phone, however Ms. BECKY is always available for my father's needs with his storage unit which is important to me. Thank you Public Storage!!!!

First time using Public Storage and Tineeka provided a wonderful customer service experience. Great attitude and great service, highly recommend location for storage space.

Tineeka and Becky were amazing! They took care of everything for me. Access to your unit is via app. No gate codes to memorize. They have a commercial dehumidifier that controls the humidity that could otherwise ruin your furnishings and linens etc. I have never seen another facility with this. The main feature of service here is how they care about their customers. They go above and beyond. If I ever need a storage facility again I will be using the Public Storage on Gazebo in Aubrey. Thank you for such excellent care!

Totally enjoyed our experience at this location. My hubby and I reserved a storage unit online. Tamika called us to let us know they were looking forward to meeting us. Once we arrived, both Tamika and Becky were very pleasant. Becky showed us the storage unit and around the bldg. She was knowledgeable and very patient with us. I recommend this location if you are looking for a storage unit. Great customer services Ladies!

Tabitha at Public Storage in Union Park was so professional and courteous. She attended to us promptly and was very helpful.

I have to say that Becky has been an fantastic addition to this location since she started. I have had a few opportunities and she has been amazing at her communication and follow up. Thanks so much for your help!

Great prices and great facility. Becky was very helpful. I was in and out in 10 minutes!

GREAT STAFF!! Highly recommend

Becky is so full of life and funny!! I also love that it is a month to month lease. No where near by is doing anything like that. Great promotions too. Thanks for making a usually mundane experience fun becky!

Good location and secure gate.

Another edit: the manager of this facility called me shortly after I posted the first edited review and we had a pleasant discussion. She understands where I'm coming from and was kind and helpful, so I've adjusted my review to reflect that. I still think the prices are a bit high, but I appreciate her consideration and will continue business here. Edit: prices have gone up significantly since this business was sold to a larger company. Not totally happy about that so I've adjusted my review. Good prices and the site is clean and safe. Overall very happy with this location and their services.

I have had a very good experience with Becky and will recommend this place to my friends & family

Awesome experience with Becky

I thought this was a good location and didn’t have a problem….but of course now I see the customer service could be better. For the 5+ months I been here on autopay and have not missed a payment. Today I received a notification the payment didn’t go through, I immediately log into the app and update the card (the card was lost and received a new one and forgot this account was on autopay with that card) within 5 minutes everything was updated, paid, and system reflected it was paid and not due till the next month. Trisha at some point left a voicemail saying he/him (clearly when I signed up I put Mrs.) and that my things will be sold and late fee will be added and etc) I called back and told them I paid not sure if you see that at the time of your voicemail and also it’s she/her not him. She proceeded to argue back that she said she on the voicemail but clearly I have the voicemail and can go play it back that he was said and not she. I just wanted to correct her for future reference on my account. I also asked why would my things be sold with no payment for 5 minutes is this normal for you all to say. She ignores that and ask the account number. I told her I don’t have it on hand I can log in app or give my phone number. I was hung up on. I called back several times and received no answer. You would think if a person has never miss a payment just leave voicemail saying hey not sure if you are aware…. And the time a late fee will be add. All the extra not needed. And someone can correct if you mis pronounce their name and pronouns. I will be moving my things out this month. Customer service is not hard.

This is the best storage facility we’ve ever rented from. The staff are always extremely helpful and super attentive to your needs. Becky has helped us on several occasions and always goes above and beyond to ensure all of our needs are met. The space itself is very clean, easy to access, and the units are very affordable!

My code never works. I have had my unit for two weeks now and nothing ever works correctly. Keep getting false promises from staff but the outcome is the same.

System failed on multiple occasions and I couldn't get into the building to access my unit.. was told multiple times my code would be fixed. My auto pay was turned off and when I called to pay up I was told that I have a zero balance and I'm good. Two days later hit with a late charge. Management denied my one time request for a late fee forgiveness due to their error. I will find a better place to hold my belongings.

Quick and easy, Becky and Michelle were so helpful and I got a better price and size talking with them. #Winning

Becky at the front was amazing! Very helpful and super friendly!!

Becky was awesome and super helpful getting a storage unit set up for us.

Becky was very helpful and professional and had me in and out quickly

Very pleasant experience.

Becky is absolutely amazing. We had some trouble yesterday and she went ABOVE AND BEYOND to make it right for us. The kindness and grace she showed us in an otherwise frustrating moment completely turned our day around. She is truly someone special and is the reason we will be keeping our account here.

Trisha and Marcus were extremely helpful with getting my storage unit leased today!

I recently rented a unit on gazebo street from public storage and the front desk lady was very helpful I believe her name was Becky she's very knowledgeable and very patient and willing to work however she could to fix my problem I didn't know what size I wanted but she helped me sit down and see what I had and what size would be best it made my experience with storage which has always been bad a very good one tell Becky thanks good job and to keep up the good work you've got a good one there

Becky goes above and beyond the call of duty

Becky is so helpful and did everything g in her power to help us. She has great customer service skills! She deserves a raise!

Michelle was very nice and helpful. Michelle helped with all my questions about renting a storage unit and what size would be best to suit my needs.

It was a great experience clean facility wonderful staff Michelle was great to work with and friendly couldn't have been any better would definitely recommend them 😊

Had a great experience with Michelle , will be recommending this facility to others.

Facility is immaculate, customer service is on point, Michelle the property keeper is simply amazing.

Good service staff.

Registered on line immediately received a call and was asked a few questions to see if I had everything helped set up auto pay. Very nice managers and very clean

Never in my life has a person taken such good care of me in a challenging situation. Becky at Public Storage listened, acted fast and even smiled in the process. Hire more folks like her. Sole reason I did business with Public Storage!

I just came from here this morning I got into a situation where I needed storage for a few things and this place is right outside my neighborhood. I met with a beautiful young woman named Jasmin who was very sweet and helpful with assisting me. I was skeptical if something would be available since I just popped up on a random Monday but she showed me around and got me a unit that was the perfect size for my things. This was my first time having to use storage I wasn't sure what to expect I even put aside a few hundred bucks for the cost but I was shocked to see that after everything I didn't even touch a 100 bucks. Thanks for the great service and making it a good first time experience.

I just happened to be in the area and have items that must be stored. I stopped in to gather some info and was rather surprised at the level of enthusiasm and professionalism of the staff. I believe the attendants name was Becky. Though I havent leased the space yet, I can assure you it's where my stuff is going to be stored. Thanks very much

I’ve never been a fan of public storage but this is the closest thing to me and it’s a bit of an emergency. Thankfully Michelle was there. She is so helpful and made me feel much better about storing here.

My experience was relieving after meeting Becky Hopper who gave me such great service in her assistance in answering any questions I had with a smile and kindness that one hopes to encounter when their knowledge of a given situation is null. I would definitely recommend to any friends or family the services at Public Storage