Public Storage Self-Storage Units at 6707 Eldorado Pkwy, Frisco, TX

Jonna was great at helping us come up with a creative solution for our needs

Thank you to Josh for his excellent customer service! It is very much appreciated.

Jonna Was So Helpful🤍

Jonna was very nice and explained everything in great detail.

Storage is easy to use, clean and safe and Jonna is super great and kind excellent customer service Love this place

From the time I got the storage to the time I requested to move-out, the experience was HORRIBLE! One of the front office ladies has a really condescending attitude and she’s very argumentative. She gave me a unit that was broken into and tried to lie about it. I showed her the proof that I had, including pictures of their broken camera with wires hanging! She moved me to a different unit that was flooded, leaving me with damaged goods, wasted money & gas to go take pics and remove the rest of my items! She entered in the system for both moves, a false explanation in order to take the liability off of them. It makes NO sense why I would be charged the full amount when my items were damaged & only stored for less than a month there. Although this storage is super convenient to many apartments nearby, I would strongly recommend you to take your business elsewhere.

kelly was helpful! great job!

Great help from Manager Jonna!

Public Storage in Eldorado Frisco: Exceptional Customer Service from Joanna Joanna, the property manager at Public Storage in Eldorado Frisco, is truly a gem. She went above and beyond to make my storage unit rental experience an exceptional one. After closing hours, Joanna met me at the property, opened the gate for me, and walked me to my unit. She meticulously explained all the paperwork, the finer points of the facility, and the information that goes with the storage unit. Even though the computer was giving her hiccups, she kept me warm about updates and made sure I had a working lock and door. She also explained the process step-by-step and called out key points so that I could understand everything clearly. Both my brother and I felt safe and confident due to Joanna's presence. She is a professional and caring individual who is dedicated to providing her customers with the best possible experience. If you're looking for a storage unit rental experience that exceeds expectations, look no further than Public Storage in Eldorado Frisco and ask for Joanna!

Exceptional Service Beyond Expectations at Public Storage, Eldorado Frisco From the moment I arrived at Public Storage in Eldorado Frisco, I knew I was in excellent hands. The property manager, Joanna, transformed what could have been a routine storage unit rental into an experience marked by exceptional care and service. Joanna didn’t just perform her duties – she went above and beyond. After closing hours, at 6 pm, she graciously walked me to the property in the dimming light, ensuring I was comfortable and settled with my new storage unit. Her dedication to her customers shone brightly as she meticulously guided me through the paperwork, ensuring every detail was clear and every step of the process, from securing the lock to understanding the finer points of the facility, was thoroughly explained. But her commitment didn’t end there. The following day, Joanna reached out with a follow-up call to confirm everything was in order, keeping me updated and reassured that I had made the right choice. It's rare to encounter such dedication and customer service that not only meets but exceeds expectations. Joanna's professionalism, warmth, and attention to detail deserve the highest recognition. If you're looking for a storage solution handled with the utmost competence and care, look no further than Public Storage in Eldorado Frisco, and rest assured that Joanna will take exceptional care of you and your belongings.

Warning! I rarely, if ever, write negative reviews but feel compelled to do so even if it helps one person AVOID THIS PLACE. The facility was broken into and badly damaged, the staff was incompetent, they charged unreasonable move-out fees and would not negotiate and, after taking it over from All Storage, they increased rents by 30% every 3 months. So glad I am out of there. Horrible experience.

Kay was a wonderful help

Kay was a wonderful help today with my move in nice lady

Ms. Jonna has took care of me since day one she's a team player for public Storage she's do for a raise, take care and be safe. Number 1 Employee Jonna.

Jonna was extremely helpful!! She answered all our questions. Ask for her when you visit!

Jonna has been amazing here at public storage, awesome customer service and fast response. I love renting here

Excellent service and easy process

Jonna and Trisha were so very nice! They were detailed and professional. They also made me feel very comfortable asking questions as it was my first time renting a storage unit.

Jonna was very helpful

After a less than ideal circumstance, Trisha truly went above and beyond to help us out. Many other people would not do the same. As we work during the office hours, we caught her right at close and although she did not have to, she helped us out. It’s refreshing to know there’s still good people out there who are willing to help out a stranger. Trisha is the reason we will continue using Public Storage.

***edit Amanda the district manager helped with this. I appreciate her following up and resolving my issue. Thanks Amanda. Pretty sure these are all fake reviews. I rented a unit through the app. Moved out within 2 days but didnt remove the lock. So a month later i was charged again. I called and the property manager refused to help me get rid of the membership claiming i had to call some 800 number. The number doesn't work at all. So i went back to the property to remove it and the lock was gone. They also dont answer the phone

I worked with Trisha and she is wonderful!!! Very detail oriented and efficient!!

Joanna at Public Storage El Dorado Pkwy in Frisco, TX was exceptional, helpful and went over and above.

Trisha was incredibly helpful getting me moved out this week and went above and beyond what was asked of her!

Went to PS yesterday and luckily i was helped by Trisha and she helped me find the perfect storage that i needed and helped me out on everything else

Trisha is the best . She has exceptional customer service. She was so helpful and , informative .

Jonna was very helpful in making this a wonderful experience for our family.

I used PS for my moving needs and had a great experience all the way around from availability, convenience, price, security and great customer service through Jonna. She went up and beyond!

Jonna was extremely helpful and guided us through the process with ease. She answered all of our questions and made sure that we got the best unit for our money.

Excellent experience with Johnna and Trisha at Public Storage! Love our unit, the cleanliness and the security of the grounds! Stellar customer service! Would highly recommend.

Thank you so much Joanna and Trish for the great customer service. I had a question about gaining access into the building and Trish walked over to assist me.

Nice lady helped me her name is jonna. Have her help if you need it here. Perfect!!!

Nice Serve Jonna

Patricia , was very helpful, and accommodating as well, I really appreciated her professionalism and enthusiasm with helping me.