Public Storage Self-Storage Units at 14729 Inwood Road, Addison, TX

Kind of an ugly property, but what do you expect. convenient central location and beats all prices around, amazing staff! Melissa was very knowledgeable and I highly recommended giving this property a serious look

Valerie was super helpful in deciding which unit was the right fit for me. She is very kind and knowledgeable and would 10/10 recommend this location.

Valerie was very sweet and helpful

Valerie was super helpful and patient with my questions!

Valerie is so nice and helpful she deserves this review. ✅ thanks valz. Jordan diaz

Scheduled an appointment to view units but wasn’t given the name or contact info for the property manager - was just assured someone would be there at 9:30. I arrived on time, but the office was locked and, of course, no one was there. After calling customer service multiple times and getting bounced around, I ultimately canceled. Poor communication and complete disregard for my time already - a true indication that I’d be better off taking my business elsewhere.

The Addison location on Inwood needs a serious upgrade, especially if they going to go up on the rent every few months or so please!

Valerie customer service is beyond awesome her patience her skills and knowledge of the company makes transaction so quick and easy

Hello everyone, I just rented a space at Public Storage on Inwood in Addison. My new best friend Valerie (manager) made the entire process very simple and easy, which is not what I expected at all. I had absolutely no questions once I left her office and I felt very safe leaving my belongings in her care. I recommend anyone needing some extra storage in their life to go by and see Valerie @ Public Storage on Inwood in Addison... You will thank me later! -Nicole😉

Valerie was able to answer all of my storage questions and made my move in a breeze!

No one ever answers the phone or gives you a call back. My rent has went up 2 times in a year. I have to call every time to ask why and they just extend my current payment 3 months. The location is old as well so don’t think every 6 months going up in 40 dollars is worth it. Also, I put my own lock on my unit and they still came around to put a sticker on it labeling it public storage.

This is for Mr Alex he went beyond his way to make sure I was satisfied with the problem I was concerned about.I appreciate everything you did to help me.Thanks a lot keep up the great work you do…

The agent At farmer branch Location Name Candie Was very knowledgeable and Professional with helping me book a storage unit for another location thanks for your service

Chris was helpful in getting everything situated. He answered all my questions and helped me find the best solution for my needs.

Great customer service, will definitely recommend can’t say it enough Chris you are awesome thank you so much for making this so easy

Krystal helped set up my app

Kind and courteous staff! Thank you, Chris for answering questions and giving me a laugh on a rough day.

Great service!!!

Chris was awesome very friendly. He got me in and out very efficiently will highly recommend.

Chris was very patient and professional With me highly recommend this location. I will definitely be sending my family and friends here.

Rented a unit yesterday and Chris was extremely helpful. I came back today realizing that I should have gotten something a bit larger and Becca had no problem switching me another one. Excellent customer service!

After arriving to find the unit I Rented was up a narrow flight of stairs and too small of an opening for my refrigerator, I tried contacting the office in person and by phone with no response. Calling the 800 # wasn't a help, only at the property could I get a bigger unit, which is where I was. An hour and half later and 40 minutes on the phone I canceled my reservation, only to be told 29.99 wasn't refundable. Wish I could give 0 stars

Customer service are liars. Promised to credit my account thru email never have. Rent elsewhere. Will lock your things the same day you’re payment is due. Beware!!!

Kay was really nice and has a GREAT personality and GREAT customer service!

First time renting a storage and I loved the process. I didn’t have to speak to anyone AT ALL and I like that haha. When I got there my key lock was inside the storage and I was still able to move all my things and not postpone it due to me coming after business hours🙂 Can’t beat 25 bucks a month for a 5 foot by 6 foot either (I’m a minimalist)

Best facility I've used, great customer service. Awesome place, very friendly 😀 👌

My experience with Jimi Hendrix was a delightful one. I was driving by his location and I stopped in to inquire about storage units and rates, security, etc. He was very helpful and very knowledgeable. I let him know that his customer service skills was exceptional and I thanked him for his time and I let him know that when I'm ready to pursue a storage unit that I would be coming back to his location. Sincerely, Brenda Copeland

I got my spot discounted then Price increased and I hadn't been there but a few months. I was unaware that this could happen especially since lights in my building were out for some time. Mgmt excellent customer service in the office.

Literally sitting in front of the office at 11:25am on May 16th, 2023 and no one is here. No one answers the phones. No one responds. I am supposed to move everything in this week and I came to get a refund on a lock as I have one and that’s their policy. I’m just going to cancel this before I even move in and go somewhere else. I’ll see what money I can get back from my bank.

Well it’s tough opening the gate and it’s really not a 1$ your first month that’s a lie. But miss Sheryl is great. Very welcoming and kind. Made the experience better

This facility was nice and clean the employee was very accommodating and display excellent customer service probably one of the nicest facilities I've visited as of yet

Excellent customer service Jennifer is the best 👍

This place has a kiosk instead of a human to assist you! But it very easy to pay your bill not sure about renting a unit Which you can do also. Do not waste your time going to the store on Alpha and Preston!!! Or in Addison!!!! Just go to Greenville/Walnut hill. You endand out in a few seconds and your receipt will be email to you if you have it set up that way.

Becca was great even though I wasn’t the nicest person. Our unit’s light was out in fact the whole row!! Cleaning and painting and sanding right in front of elevator to our unit. Not good but she made it good by changing to a ground unit at same price. Thank you

Plenty of space at affordable prices and the manager is extremely knowledgeable and friendly!

Avoid this place and go elsewhere.

Save your money, do not rent here. They’ll rob your unit.

The attendant the was on duty was Becca. She was very professional and explained everything clearly and answered all of our questions. She walked us to our storage unit and checked that it was clean. On the way back to the office she spotted a couple of nails and pieces of trash and picked them up! Excellent customer service! Very pleased and would highly recommend this storage facility!!!👍👏👍

The office worker is NEVER there during office hours. It is not at all possible to even get a human on the phone. This has been a nightmare experience, I can’t even get help with the issues I’m having. I hit my breaking point the last time I tried to get her to answer the door. The windows upstairs (where the office person lives!) were open and fans turned on. I started shouting up to the apartment to PLEASE HELP ME, I’VE BEEN COMING BY MULTIPLE TIMES DURING OPEN HOURS TO ASK FOR HELP AND THE DOOR TO THE OFFICE IS LOCKED AND EMPTY. Who’s getting paid to literally do nothing? Anyways, a random man came to the opening of the window and told me he didn’t know where she is….I don’t know. So weird and unprofessional what’s going on at this location. I do not recommend, go elsewhere! UPDATE:: Jennifer is SUPER HELPFUL! 😁 She works Tuesdays and Wednesdays, so if you have to speak with someone, make sure you come up when she is working. She was very understanding, remorseful, and helpful after talking about my review. She didn’t say it, but it’s very clear that the other person who works here isn’t doing their job. Anyways, Jennifer deserves a raise.

The office/ property manager Jennifer at the Inwood Road, Addison location was extremely helpful yesterday. Very responsive and professional. Wish I could give her more than 5 stars!!

Shirley has been extremely helpful with my rental

This location is terrible. Stay away elevators do not work and the on-site staff is never there.

This place is a dump

Great place and honest.

Friendly place and they won't rip you off!! Clean and safe!!

The Office/Property Manager Becca is a Windfall making this an exceptionally desireable property to hold valuable storage 24/7 live surveillance lives on the property in an affluent part of Dallas,TX by the Galleria Addison a quiet resort destination. Becca a student is extremely efficient,accomodati g bends over backwards to always be helpful shard working she makes me tired very warm,personable,friendly,knowledgeable patience of a Saint she makes the dreary task of storing goods actually a pleasant experience always charming&cheerful Public Storage really got lucky with her sure she'll be running the company in no time I can't thank Becca enough for her valuable time,excellent customer service never fails not enough gratitude I could go on&on Thank you Becca&Thank you Public Storage for hiring such excellent&loyal staff