Public Storage Self-Storage Units at 14729 Inwood Road, Addison, TX

First time renting a storage and I loved the process. I didn’t have to speak to anyone AT ALL and I like that haha. When I got there my key lock was inside the storage and I was still able to move all my things and not postpone it due to me coming after business hours🙂 Can’t beat 25 bucks a month for a 5 foot by 6 foot either (I’m a minimalist)

Best facility I've used, great customer service. Awesome place, very friendly 😀 👌

My experience with Jimi Hendrix was a delightful one. I was driving by his location and I stopped in to inquire about storage units and rates, security, etc. He was very helpful and very knowledgeable. I let him know that his customer service skills was exceptional and I thanked him for his time and I let him know that when I'm ready to pursue a storage unit that I would be coming back to his location. Sincerely, Brenda Copeland

I got my spot discounted then Price increased and I hadn't been there but a few months. I was unaware that this could happen especially since lights in my building were out for some time. Mgmt excellent customer service in the office.

Literally sitting in front of the office at 11:25am on May 16th, 2023 and no one is here. No one answers the phones. No one responds. I am supposed to move everything in this week and I came to get a refund on a lock as I have one and that’s their policy. I’m just going to cancel this before I even move in and go somewhere else. I’ll see what money I can get back from my bank.

Well it’s tough opening the gate and it’s really not a 1$ your first month that’s a lie. But miss Sheryl is great. Very welcoming and kind. Made the experience better

Excellent customer service Jennifer is the best 👍

This facility was nice and clean the employee was very accommodating and display excellent customer service probably one of the nicest facilities I've visited as of yet

This place has a kiosk instead of a human to assist you! But it very easy to pay your bill not sure about renting a unit Which you can do also. Do not waste your time going to the store on Alpha and Preston!!! Or in Addison!!!! Just go to Greenville/Walnut hill. You endand out in a few seconds and your receipt will be email to you if you have it set up that way.

Becca was great even though I wasn’t the nicest person. Our unit’s light was out in fact the whole row!! Cleaning and painting and sanding right in front of elevator to our unit. Not good but she made it good by changing to a ground unit at same price. Thank you

Plenty of space at affordable prices and the manager is extremely knowledgeable and friendly!

Save your money, do not rent here. They’ll rob your unit.

Avoid this place and go elsewhere.

The attendant the was on duty was Becca. She was very professional and explained everything clearly and answered all of our questions. She walked us to our storage unit and checked that it was clean. On the way back to the office she spotted a couple of nails and pieces of trash and picked them up! Excellent customer service! Very pleased and would highly recommend this storage facility!!!👍👏👍

The office worker is NEVER there during office hours. It is not at all possible to even get a human on the phone. This has been a nightmare experience, I can’t even get help with the issues I’m having. I hit my breaking point the last time I tried to get her to answer the door. The windows upstairs (where the office person lives!) were open and fans turned on. I started shouting up to the apartment to PLEASE HELP ME, I’VE BEEN COMING BY MULTIPLE TIMES DURING OPEN HOURS TO ASK FOR HELP AND THE DOOR TO THE OFFICE IS LOCKED AND EMPTY. Who’s getting paid to literally do nothing? Anyways, a random man came to the opening of the window and told me he didn’t know where she is….I don’t know. So weird and unprofessional what’s going on at this location. I do not recommend, go elsewhere! UPDATE:: Jennifer is SUPER HELPFUL! 😁 She works Tuesdays and Wednesdays, so if you have to speak with someone, make sure you come up when she is working. She was very understanding, remorseful, and helpful after talking about my review. She didn’t say it, but it’s very clear that the other person who works here isn’t doing their job. Anyways, Jennifer deserves a raise.

The office/ property manager Jennifer at the Inwood Road, Addison location was extremely helpful yesterday. Very responsive and professional. Wish I could give her more than 5 stars!!

Shirley has been extremely helpful with my rental

This location is terrible. Stay away elevators do not work and the on-site staff is never there.

This place is a dump

Great place and honest.

Friendly place and they won't rip you off!! Clean and safe!!

The Office/Property Manager Becca is a Windfall making this an exceptionally desireable property to hold valuable storage 24/7 live surveillance lives on the property in an affluent part of Dallas,TX by the Galleria Addison a quiet resort destination. Becca a student is extremely efficient,accomodati g bends over backwards to always be helpful shard working she makes me tired very warm,personable,friendly,knowledgeable patience of a Saint she makes the dreary task of storing goods actually a pleasant experience always charming&cheerful Public Storage really got lucky with her sure she'll be running the company in no time I can't thank Becca enough for her valuable time,excellent customer service never fails not enough gratitude I could go on&on Thank you Becca&Thank you Public Storage for hiring such excellent&loyal staff

Cindy was very helpful and resourceful. Thank you Cindy. Oldy but a goodie!!

Cindy was so helpful when I lost the key to my storage unit. Love the ability to make an online reservation. One note... this location doesn't have an elevator so keep that in mind if renting the upper floor.

Cindy made my day she gave me inspiration and helped me get a storage..

Cindy rocks! She is happy and helpful and a pleasure to do business with!!

Cindy was excellent to work with and get me pointed in the right direction to solve my issues. She give us the information to address the issues about accessing the unit. Thank you Cindy for going above and beyond to help me!!

Nice location.

Cindy and Becca were great and very easy to work with. The facility is well kept. We had a very good experience.

Staff made it very easy to reserve a unit. The property and storage unit are well maintained. Very happy with my experience.

Cindy is extremely helpful and a pleasure to work with. I’m so happy I chose this location!! Thank you again Cindy 😊

Jessica and Becca were extremely helpful in move preparations!

Renter beware. There have been multiple break-ins at this property. The only thing this company will tell you is that "you store at your own risk" this is the saddest thing I have ever heard. A customer is storing their belongs at this company presuming they will be kept safe. There is only one camera at the front gate. Let me add they are great at apologizing, but not securing the items placed at their storage facility by THEIR customers. Pleaseeee I beg you to choose another place to store your items. My storage unit was broken into A. First inconvenience and now B. Second inconvenience I have to find a new company and move my items at my own expense. Yeahhhh for me for trusting a company with such a large branded name like Public Storage. DO NOT RENT FROM THE ADDISON LOCATION!!!!!! PLEASE

CINDY IS THE BEST, took care of me in less then five minutes and put a great smile on my face

Honestly floored by the incredible customer service at this storage facility! I have rented from many similar facilities over the years, but it's the people here that differentiate it; they really go above and beyond for their customers. Today, I was running around town on a super tight schedule, and had movers picking up items from my space at Public Storage, but realized I had lost the key to my space! The lovely ladies sprung into action for me to cut my lock so the movers could get to my items and they did it with a smile and a sense of humor. I've had nothing but a great experience here in the 3-4 months I've been storing items here!

I love public storage Joann is my favorite manager...

Cindy is the world's greatest woman. Mad love for that lady!

Becca and Cindy have been absolutely wonderful and very helpful. Ladies, you make the whole experience so much more hopeful and positive. Thank you both for everything. Public Storage wouldn't be the same without you two!!!

Let me first say that Becca is a great employee. Now, I want to share my experience with this facility. My furniture had been in storage for over three years. When we arrived to clear the unit, my original solid granite dining room table top was lying in the center of the floor, smashed. My antique music stand was also destroyed. I was talked into the Orange Door insurance policy to protect my belongings when we first rented the unit. I filed a claim with Orange Door. No one called me back for almost three weeks. I was then told my $2000 table top and antique music stand were not covered due to ridiculous reasons that will never happen in a hundred years to anyone, ie. lightning strike, sonic boom, etc. I was not told about this when I was forced by Public Storage to purchase the insurance. The facility is clean and safe, but do NOT buy the Orange Door insurance. It is a rip-off, and has the worst customer service in the entire insurance industry. I should know. I have been in the insurance industry for years. By the way, they will raise your monthly rate on your unit without telling you in advance at Public Storage.

Becca was the best from check-in to check-out and made me feel safe & welcome! If you're in need of storage I recommend them! 2 thumbs up

I had a problem with the unit after I reserved it online because it was on the 2nd floor, the door was too narrow and that particular building had no elevator. Becca made it a smooth and easy transfer. She even gave me 3 days on the previous unit.

Clean

Cindy's the best!

Cindy at public storage in Addison Has all the ANSWERS. She’s an OLDY BUT BY GOD A GODDIE.

Cindy went above and beyond any expectations I might have had. Very thoughtful, she did more to accommodate my needs and made a last minute adjustment to my account to save me $$, where another company would probably have just taken the easy way out and collected an extra month's payment. EXCELLENT customer service!!!

I rented a climate-controlled unit for approximately six weeks. On a recent visit to store property, we discovered the celling was leaking and water had spilled on to our stuff. I got the manager and after stepping on our property, she advised us after we expressed our concerns that "we stored our stuff at our own risk" and she would provide the number to the DM and insurance company. To immediately alleviate our problem, well that was up to us...she was unable or unwilling to provide any paper towels, mops, etc. She suggested we either move our stuff away from the leaking celling (our unit was full) or move it to another unit on the property. She commented more than once nothing she said would "make up happy." (Some compassion would have been nice and not stepping on our property when she came to inspect the unit would have also been appreciated.) We chose neither option nor moved our belongings to another property with another company. I called the DM and left two messages, neither call has been returned. Rent at your own risk. The property manager seemed Ainconvenienced by our dissatisfaction. While I understand it may be "at our own risk," I did expect to rent a unit in a building that was not in disrepair. As a final note, two days later we moved (at our expense) to another unit. I did what was asked and spoke to a young lady and advised her the unit was vacated and I needed to cancel the billing. Though I was told I would get an email confirming cancelling, I did not. Turns out she never cancelled it and I am glad I called or they would have gotten another month’s rent. Regarding the DM not returning my calls I was simply told; you aren't the first to say that. This place left much to be desired. So glad we moved to another place that cares about their customers.

Great experience. Very helpful. Use Public Storage on Inwood as my go to storage.

Cindy’s the best! She made the move in process fun and painless, and the facility itself is nice.

Cindy was sooooo awesome! Totally love her!! She really helped us get setup!

Kelly was great

Misti helped me out on this one. Great customer service and very friendly. Highly recommended.

Debbi was amazing and gave great advice! Highly recommend this location!

Great staff. So helpful

Brittany gave excellent customer service!

What size unit do I need to store 35 banker boxes

Patrick gave awesome service!😊

Patrick was awesome and super helpful! The process was seamless and he covered all the details. Thank you.

Patrick was extremely helpful and knowledgeable would recommend working with him anytime!

Brittany was very helpful in securing me a spot today,was very professional,great attitude and smile,thanks.

Ms. Britney is hands down Ms. Public Storage. She definitely should be the top person in the Addison location

Cheapest place in dallas no harassment and very cool people highly recommended no people hanging around the area, gate code so its safe

The facility appears to be an older but well maintained property. The second floor has two steps placed in different spots which make wheeling a cart impossible without offloading and reloading it in different locations (hence four stars instead of five). The price made up for the inconvenience of the steps. The employee assisting me, Brittany, exceeded my expectations in a very positive manner! She is committed to assisting her customers, upbeat, and down to earth friendly. She was a pleasure to deal with.

Brittany is very professional yet approachable and helpful! She answered all my questions when I came to rent my storage earlier this afternoon! She is simply the best!

I just want to thank Brittany for being so energetic and helpful with her follow up calls and due diligence in finding me the right storage space to fit my move... 5-stars Brittany!! your awesome

Great customer service, friendly, and fast.

Great service, Becca is very professional and helpful.

This is by far one of the worst public storage facilities I've everrrrr encountered. The elevator is always broken and there are never any dollies. Sadly my unit is far from the stairs which I have to take. I have to carry one item at a time due to the elevator always being down and there never being any dollies. Unfortunately, my stuff is already here. Just please choose wisely when making a decision to be here!!!!! Update a month later the elevator is broken again. Go figure. A lady named Lauren called me and told me the elevator was going to be fixed for the fourth time in 2 months. I was supposed to be out by November, but sadly had to pay another month. I'm moving my stuff out in my car and dont mind multiple trips, but when your having to go up and down stairs let alone a long hallway one becomes incredibly tired. I absolutely hate this place, but love public storage. This is the worst and most awful experience ever. They do not have a functioning elevator at this place period. Oh and btw everyone is always sorry.

Be warned!! After your storage unit gets broken into here (apx. $1000 worth of stolen items) you will not even be notified.

Brittany was stellar and brightened our day. She is very thorough and gave us a tour of 3 units in the cold 🥶 lol. She’s very friendly and deserves all she desires in life.

Brittany was very helpful and provided great customer service. I was in and had storage in a short period of time.

Great customer service

Drew was the best. Great attitude and we were in n out in a jiffy!

If I could leave 500 negative stars that would be for me. I reserved my space a month ago for a move. Since then, I’ve received at least 7 emails and probably a dozen phone calls about my space. Thank all my lucky stars I didn’t show up with a moving truck as originally planned, because despite checking in ahead of time as instructed, despite 2 phone calls today confirming my move in, despite every single email specifically referring to my move in and my reservation, I arrived early to be told that not only do they not have the space I reserved, they have NO SPACES. NONE. ANY SIZE. ZERO. Oh, and my move in reservation? Turns out that was a complete fabrication. And false advertising and a deceptive trade practice. What I actually had reserved, I was told for the very first time, was the rate. Apparently no one thought maybe I needed to know during those emails, voicemails and phone conversations that in actuality they have zero spaces available. I don’t care how “nice” your staff is touted to be, if you are practicing business this way then shame on you and if I were looking for a space and reading this, all I can tell you is RUN. This is not the only storage place in town, but it definitely ranks dead last anywhere in my opinion.

Had a great experience at this location and Brittany made the process easy!

Great customer service! Had an issue that was totally my fault resolved super quick. Their district manager is a boss with that angle grinder! Thanks again for all your help.

Patricia was wondering, pleasant and a joy. She made my visit seemless

Patricia is always so nice and helpful. Had another units available to show just in case you didnt like the one you booked online. Needed to upgrade size she had another one already written down. In and out.

Highly recommended, Patricia the manager is always available to help you in everything you need, keep the gate closed and the place clean all the time

Patricia was great. Great customer service kind and sweet helped us with all our needs. Thank you so much would recommend this place to anybody and everybody.

Patricia Petty at Public Storage in Addison is an Amazing, helpful, kind, polite customer service rep who goes above and beyond to make her customers feel welcome! We need more people with her attitude and she needs to be recognized for her excellence! I'd give her 10 stars if they were available!

Love that 1 dollar special..

Patricia is absolutely amazing. She is customer focused, very professional and goes above and beyond to make this public storage a great experience. Thank you!

Patricia was fantastic. I was expecting a long and difficult process, but she made everything very simple!

Patricia was very helpful and professional. My public storage stay was an easy process and she was always available to speak with me. I’m thankful and it was a blessing to have her.

Patricia is amazing and has the beat customer service ever! If you need a unit definitely go see her!!!

Patricia is amazing, was very helpful and even gave us an extra dolly when others were using the other one. She gave us waters when we were done moving out. Very safe and staff is friendly and helpful. Had stuff in here for 2 years. 10/10 would recommend.

Mrs. Patricia was very polite and professional. Amazing Service

My sister and I are the Smith Twins who just moved to Dallas, TX from Minnesota. Moving to another state can be very scary but we felt right at home when we met Ms. Patricia. We searched around looking at many storage places but we found the best deal at the Inwood location. Ms. Patricia was AWESOME! She showed us a storage unit that had the exact amount of space we needed, we were so grateful. Ms. Patricia walked us through the process of renting a storage unit, it was so quick and easy. We were able to get the best price, best storage unit and excellent customer service. Thank you Ms. Patricia and thank you Public Storage for having an AMAZING person like this working for you. THE BEST DEAL and CUSTOMER SERVICE IN TOWN!!!!!!!

Patricia was amazing and SOOOOO friendly

This is location is so well run. Patricia is courteous & professional. I’ve been essentially pleased. Wouldn’t choose any place else!

Miss Patricia is the light of this office storage, the most sweetest,honest, genuine , helpful person , God bless Miss

Patricia was very helpful and took her time to explain my million and one questions.

Great customer service, Patricia is awesome, always has answers to every questions and explains carefully.

Patricia was lovely, absolutely lovely, definitely secure

Had a wonderful experience with Patricia. She had excellent phone skills and face to face skills. She personally walked me to the other side of the complex to show me the unit. Made the entire process very easy. Thanks!

Excellent customer service! I appreciate Patricia and the staff very much.

Patricia was so very caring, kind and sweet!! She went above and beyond her job to help us out and had great customer service. Patricia made us feel very good about renting here and I’m so happy we car to this location.

It is what it is!

I really enjoyed my experience here. Patricia was a very pleasant woman. She was very thorough and explained everything. Patricia Really made a difference in my day. I think they should promote her with the way she handled everything today. Shortly after I left I received a phone call from Patricia. Apparently I dropped my ID and my debit card. So again she was very helpful As that would’ve been A nightmare. Thanks Patricia

Patricia is very professional, very patient and helpful.

Patricia was very helpful and professional while helping me pick a perfect unit for my storage needs. Thanks Pat!!!

Just rent a unit for my goods, and Ms Patricia is a nice, helpful lady.

Great location and very neat, tidy property.

Because they gave a great service and great attention and perfect customer service i will always use public storage thanks

A good place to store your items you still care about. They have gates with a code needed to go in and out for extra security. Some public storage have employees that live near the area for fast check on situations. They also offer insurance if needed.

Great service from Patricia

I don't have a storage here at this location but paying my storage here from another location since my location doesn't have staff on site on Saturdays and sundays it was fast and easy

Patricia, was the absolute best! She’s goes above and beyond for the customers! This was my second time renting from public storage and Patricia was the same as before!!! I would recommend public storage to anyone!!!

Patricia is the best and always super nice and helpful. Recommend to everyone looking for a clean amazing storage

Wow! Love this place because of the experience we received when we walked into the office. Patricia made us feel right at home. She is such a wonderful person that greeted us with a smile and answered all of our questions. She gave us a tour of the space we rented and just made the whole experience enjoyable! Public Storage must feel very fortunate to have Patricia representing their company. A+ and or excellent rating by us for sure!!’ Randy

The property manager Patricia was absolutely charming and adorable, professional, knowledgeable, helpful, patient,efficient and you couldn’t have a better representative than this for Public Storage. Excellence in every level, you should figure out a way to clone her

Our manager Ms. Patricia is simply the best. She is very professional and gives genuine care for all her customers. She personally would go out of her way to accommodate our needs (Ex: lending us her own tools when we had none). One time we called and got the answering machine and literally she would call us back while that message was still playing. She is so focused to give the best of service. When anyone chooses this location, they should rest assured that they are in good hands with Ms. Patricia.

Wow!!! Just WOW!!! Location is perfect for me; price was reasonable; access hours are great... And the Property Manager, Patricia...could not be more friendly and helpful!!! I'm just sad I can only rate five stars!!!

This public storage location is great, the employees are helpful and friendly. The facility is clean, secure and tucked back off the busy roads of Addison. The process of rent a unit was easy and stress free, I would rent from here again.

I must say I've had the best experience at the Inwood location. It seems that the staff really stay in touch and make sure that you have a unit. Patricia is customer focused, service driven, personable and friendly. Thank you so much. Great place to rent a storage unit!

Patricia una señora muy amble yo y mi esposa quedamos complasidos con su ayuda gracias por todo

I love the fact that Patricia always return my calls in a timely matter and answers all mu questions along with kindnesd

Good

Professional employees at this location. Very prompt and clean location . Thank you Nundee and Patricia for taking care of my needs

Too small hallways. Adequate rooms and too many steps

Patricia is so wonderful, she is polite. She works extremely hard. She is never lazy, my unit was upstairs and any time I had an issue she would come right up. She always had a smile on her face and never had an attitude, she rocks!!! If you want to have a pleasant experience, make sure to always ask for Patricia, Thanks so much for being YOU! :)

My first time buying a storage and it all went great ! They have one of the best/low prices you can find at a storage place. Very clean, well put together. Patricia is one of the first person we met there. Very nice and positive vibes. She will help you get your right sized storage with no problem. some are climate control which is another great thing about this storage. I recommend people coming here, well secured place 👍

Patricia is a Godsend, everything I needed​ and more, she provided. She went above and beyond, made sure I was taken care of. The whole time she was helping me I was looking for her wings. Today has been one of the worst days of my life until a certain person provided the light that I needed​ to see my way through the rest of the day. Thank you are words that can not hold the gravity of what Patricia have done for me, Public storage​ and the world, is a better because of you. Some needs to give her a promotion​ or a raise.

Super friendly staff! very helpful and never upset about me forgetting the gate code or my locker number!

This is my first time getting a storage & Patricia really helped me out. She gave amazing customer service & she explained everything very well! Definitely recommend.

Patricia gave us good customer service explained great prices and personally took us to see storages and left us satisfied with a perfect storage unit. Highly satisfied customer!!

Patricia helped us look at storages and gave us a good storage for a good price and explained everything very well. She gave great customer service and helped us choose the right storage!!

The manager Patricia was very friendly and knowledgeable and made our experience enjoyable.

We have been with this property since 2008 ant have had no concerns! I especially love dealing with the property Manager Patricia, she is very professional and friendly!

Friendly

Associate Patricia was curtious, helpful, friendly and above all very patient in answering all my questions. I was felt very comfortable and at ease leaving my things at that facility.

Patricia was really nice gets you in and out quick 😎

Patricia was so friendly and made my move in so smooth and easy, I do recommend this facility. Place is clean and neat.

Very convenient and Patricia was excellent with customer service

Patricia!!!!!!! Thank you for being so amazing. I hope you see this review yourself. If you go to this location please make sure to ask for her. Patricia goes for it and is so efficient! Thank you- STACY

I needed a storage unit quickly due to a job transfer. The staff at this location was very helpful. I would highly recommend this location. Patricia was very kind and helpful

Patricia was very patient and got me exactly what i needed and very quickly....she was awesome

Friendly staff and efficient and polite

Facility is clean and well organized. Joann was amazing in helping me find a unit and getting the paper work done; she was incredibly helpful!

An amazing and convenient location. The staff is awesome but I have to give a shout out to Joann! She has been amazing and very helpful! Thanks for your help Joann!

This was my first time getting a storage and I am so glad I picked this one. Joann the property manager is so so awesome I mean from the beginning until the end she was helpful, knowledgeable and super nice. If I ever need a storage again ill definitely without a doubt be back here! Thank you.

JoAnn is extremely kind, and helpful.

Joann was awesome! The front office is hard to see but they do have one right behind the brown fence. The facility is clean and well lit inside, and the prices are unbeatable. I am very pleased

What a breath of fresh air....I received Superior Customer Service!!! Nowadays, it seems customer service is a lost art....but not at this location! The property manager was very kind and professional; she was knowledgeable regarding the rental process and provided a wealth of insight concerning the local area and security of the property. The grounds were neat and well kept also. After Joann's orientation to the property and the rental unit, I had no unanswered questions. I was pleasantly pleased with the service that Joann provided.

Joanne is 100% wonderful. When the district manager, Chad, failed to return my calls,Joanne was there to save the day. I’ll always be thankful for her help.

I when in looking for a storage unit I was helped by Joann she is very nice and knowledgeable she answered all my questions the best costermer service and the units were nice and clean

Joanne is a all around sweet women and always willing to listen and provides great customer service which I recommend to my frineds

JoAnn was excellent in giving knowledge of her property,she was very welcoming and gave me positive vibes and she made it easy and simple,thanks joann

Very good experience. Joann was very helpful and professional. Thank you so much for your help!!!

I have received nothing but excellent service from Kelesa every time I have visited this site. She was extreme helpful and knowledgeable. Unit was spacious enough for my belongings.

Met Kelesa, she was extremely helpful and professional.

Joann gave awesome service !!!!

Joann was very nice and helpful. Amazing customer service

Joann was fantastic! We went in looking for a storage unit in anticipation of our upcoming move, and she displayed some of the best customer service I've ever seen. Everything was explained thoroughly and the process was simple and painless. The security measures here are great as well, and we will have a lot of peace of mind knowing our belongings are safe while we are traveling extensively.

I called to get pricing, etc. to see about switching to a smaller unit and JoAnn was wonderful! She was very informative and went over all the options with me. When we arrived on site she was equally as helpful and helped us figure out what size unit we needed for our needs. JoAnn is very knowledgeable and helped make our transition a smooth one. I would highly recommend this facility, it is clean, easily accessible and the staff is great!

Joann was awesome! Quick and courteous

Customer service was awesome. She was super sweet, greeted me at the door, asked how my day was. Very imformatinal also.

Very helpful staff and recommend them.

The location sits back a little off off Inwood but once you arrive it’s a real pleasure to work with Joann. It’s obvious she does a great job due to the interaction with customers that I have seen.

This location is very up kept and clean and inconvenient. Joann is one of the best and most helpful Employees. Actually the best. She is very friendly and extremely helpful when looking for the best storage. This location is the best in the area for storage.

The new manager Joann makes my visits a very pleasant visit. I do not wish to make auto pay, so I pay in person. Joann attitude and demeanor is what customer service should be model after. She makes you fell as if you have known her for years. Joann overall is a wonderful people's person. Thanks Joann for rating care of all concerns.

Came in to make a payment for another location and Joann was there to greet me and take care of me. She went out of her way to make sure I was happy. My rate at my location was so expensive and hard to Handel and she listens to me and she said that she would see what she could to to help me. Well I got a call from my property manager that same day and they lowered my rent. Wow I was floored. I mean im not even at her location but she care enough to help.me. thanks Joan you rock.

Great service! Joann was very professional. Great experience.

Joann is the reason why I chose Public Storage! She’s very friendly, knowledgeable and with great personality. I highly recommend her!

Melissa was awesome and helped us out. Definitely worth your business.

It is not every day that people encounter a company that genuinely cares about its customers and their needs. Without fear of being accused of stereotyping, typically storage facilities customers need to “put their stuff somewhere” because they have no other choice! This Addison location operates as if customer have choices and help this become their best choice. I’ve dealt with many members of their staff, and the current property manager, Joanne, is a professional with a lovely attitude. So if anyone has doubts as to which Storage location to choose in this area, I have no doubt that Public Storage is it.

Just rented our company's third unit from this location. Jo Ann was so professional and knowledgable! She was courteous and so informative. She took the time to help me find just the right unit for the items we are storing. She showed me several options. Great location and easily accessible. Thanks Jo Ann!

Joann was a breath of fresh air. I really enjoyed talking to her. She has great customer service..

Melissa was awsome she made my experience outstanding. I wasnt going to come due to my experience yesterday but she made up for everything. Keep up the good work you rock

The best rates in the surrounding area and great customer service! Monica is very helpful and upfront about everything! I feel like my possessions are in good hands there

Monica is the best, great customer service, great smiling face and just super helpful and very pleasant to be around. She gets 5⭐️and 👍🏾from me.

I cannot recommend Public Storage in Addison enough. While their storage units and yard are secure and clean, the girls who manage the facilities are top notch. I had a sudden emergency that required a lot of "above and beyond" customer service and TLC on their parts, and needed it more than once. They were there ready to help, looking out for me in every way. It meant so much as it was a trying time in my life and I needed all the help I could get from anyone and everyone. They did not let me down. It's not very often that you write (or read) a review for a storage facility thanking them for helping you during a family crisis...but I am doing just that. They are dependable, friendly, diligent, good people, and I hope this review brings them more business than they can handle. Thank you ladies for being you, and thanks public storage for helping me out of a major bind with kindness and consideration. Loyal customer for life!

Needed a a clean storage unit close to my home!!! Found it...extra bonus...outstanding service. We love Monica!!!!!

Monica is so laid back, she has great customer service skills and she help me get a storage unit, hassle free. Good location and great prices.

Monica was so great and very nice. So sorry you had to listen to my boyfreind not so fun jokes. But we appreciate your great customer services skills and knowledge on are unit.

Monica did a great jonb, she was friendly and efficient

Im having the best experience ever with the convenience of this storage im able to stop before work fir tools i need for the day and stop on the way home ti clear out my truck . Thanks for having a facility close to me. you rock Ms Patricia thanks again.

The experience was awesome , Patricia was amazing we need more like her ,she definitely deserves a raise. One thing that i really like is that there is enough room for my tractor trailer. I highly recommend this facility to anyone.

Very friendly and helpful. Tried to help me save money.

Great place to store your things at a great price. Patricia was a wonderful help, she answered all my questions and didn't push anything on me just made recommendations. I recommend this location if your are in the North Dallas area and have storage or moving needs.

Patricia had wonderful customers and great prices

Ms. Patricia at your Addison location was very helpful ....we need more just like her. Thanks so much. Ms. Shavers.

Patricia is very courteous and thorough. She always addresses any concerns with the utmost professionalism. I am happy I rented space here.

Yay they are awesome!

Front Desk personnel is fabulous. I was in a hurry and she was moving as fast as she could for me. Great Customer Service from her every time I go in. Thanks so much for your hospitality.

Mrs.Patricia was really nice and extremely helpful. She explained everything very well and her personality was very lovely. public Storage on Inwood has my best interest at heart.

Great location and friendly experienced staff. Patricia is a sweetheart and takes great care of the property. She was always available and professional. If I ever need to use a storage facility again this will be the one!

Patricia was the best very helpful best employee! Thank you Patricia for all your help!

Patricia was great.thank you

FAST and EASY service

This is a great place to store your goods

I have used Public Storage in the past and I have not had any problems. I just recently got another storage Ms.Patricia was very helpful and she made everything go smoothly.

I was not trying to do this review but I love my job and I love working with my customer to help with their storage needs

Excellent service. So nice and fast

Absolutely WONDERFUL!! Patricia helped me so much and so kind and helpful.

Patricia, the manager, is a great help! She always provides good customer service.

Patricia was awesome. Great customer service.

Patrica was extremely helpful and efficient. Great Service.

Good boxes for moving.

Great staff and very clean units. Very easy to get a hold of someone if needed. Highly recommend if you are looking for a storage unit in the area. Helped me tremendously prior and during my deployment over seas.

Ms. Patricia was excellent and very helpful. I would definitely recommend this location.

Patricia is always so nice and helpful when i go in to make a payment. Always a smile, always friendly and always fast. A+++ service

Patricia was excellent. She helped us picking up the right storage for our goods. Location and price are also good.

Patrica took great care of me today!! Highly recommended

Very attentive and helpful!

The agent, Patricia, provided excellent service!!

Real Fast Got All The Help I Needed And Was In And Out Within 20 Minutes

Staff was very helpful very courteous and expedited my moves efficiently

Patricia was very nice and helpful!

Patrica is the best field agent, she pleasant and helpful. She is a ALL STAR!! Go Go Pat!

Clean, easy accessible and friendly staff.

Lovely experience with Ms.Patricia! Quick and professional service!😀

This place is great! Staff is very attentive and helpful!! Patricia and Mikayla, the managers, know me by name and are always available to help. The price is right at PS and great place to store your knickknacks.

Patricia was very helpfull throughout my rental, very cordial. I would recomend this office to anyone in need.

Patrica in the office is great - good location

Mikalai was very helpful. She went the extra mile, making calls to find out what we needed.

Bless their heart is all I can say!

Patricia is wonderful and her kindness and professional personality is the best. Five star service with a Happy FACE. karen anderson

Had a fantastic customer service with Patricia at the Addison location. She does an excellent job at walking you through all the steps. She explains everything you need to know about the service, in detail but in a timely fashion. Patricia made the process of signing up with Public Storage a very pleasant experience.

Moving regardless the circumstances can be a headache. Ms. Patricia made the transition from apartment to apartment very easy. She was wonderful in explaining unit rates and showing us unit sizes. Resources for moving belongings were provided as well. I really enjoyed my experience as it was related to Public Storage Addison location.

Patricia has excellent customer service skills and always willing to assist. That quality makes her an outstanding Public Storage employee

Kristina, the Relief Manager, was amazing, someone should give this girl a raise! She was more than helpful and walked me through every step of the Process for my first storage unit. Definitely recommend this location, ask for Kristina.

Samantha has amazing customer service! She said she was the district manager, and wasn't usually at this location, but that didn't stop her from answering every question we had. She was very thorough, helpful and sweet. I'm honestly disappointed that I won't be seeing her again at this location. Highly recommend this company overall, as they give you everything you think you'd need for your storage needs as well as things you didn't even know you needed! They seriously have everything! Highly recommended.

Patricia is the best, eased my concerns about using public storage, helped me to pick the right size unit for my belongings, walked me to my unit, presented it to me nice and clean. Explained the insurance policy, Just totally professional.

Excellent customer service. Patricia was very helpful.

As stated by previous customers, Patricia demonstrated fantastic customer service skills. Me and my mother were moving last minute and were very stressed. Ms. Patricia was not only able to answer all our questions but she went above and beyond to make us have piece of mind storing my belongings in their facility. Highly recommend!!!

Miss Patricia is so sweet and she went the extra mile to get me the unit I wanted. She also went through all my paperwork and made sure I had a totally clear understanding. Great job Ms. Patricia!!!!

Ms Patricia is very nice and very help

Patricia was SUPER!!! I was very happy with the service

My experience with public storage has been AWESOME! This is my second time using their service and I love it! Patricia's customer service is AMAZING! Every time I come in she calls me by name! 10 stars lol!

Patricia delivers superb customer service. Not only is she knowledgeable and professional, she is warm and caring as well. It is a pleasure to do business with her.

Great location for storage!! Great customer service by Patricia.

Miss Patricia is awesome!! She helped us out tremendously. Her honesty and integrity are uncompromising. We need more like her in customer service!!

Ms Patricia was nice and ffriendly

I am a satisfied customer of Public Storage in Addison. The facility is clean, well-lit and convenient to anyone in the North Dallas area. Patricia helped us check-in and she was very nice and professional. I would highly recommend this facility because of the outstanding customer service that you will get from the Public Storage staff and, especially, Patricia!

Patricia runs this storage area and she is a Godsend. She went above and beyond. I cannot recommend her enough. There are not many people left out there like her.

I recently utilized this location and was highly impressed with the OUTSTANDING customer service I received. Ms. Patricia is PHENOMENAL!!! She was very informative, professional, provided world-class service, and most of all, ALWAYS willing to go over and beyond the call of duty to ensure the customer is satisfied. Ms. Patricia is a true asset to the company...do I hear promotion in the horizon, lol!!! Ms. Patricia, thank you very much for always having such a terrific spirit and for all of your assistance with establishing my unit and the countless times I need to acquire my gate code!!! :-)

Great customer service by the lady name Patricia. She was very nice and humorous and made it a great experience for me

Ms. Patricia extremely helpful and knowledgable to all my storage needs.

I am a more -than-satisfied customer of Public Storage in Addison. The facility is clean, well-lit and convenient. And Patricia was especially helpful and patient with me when I experienced a (self-created) problem. I can recommend whole-heartedly!

They were very accommodating. Patricia was very knowledgeable and found the perfect unit for my needs.

Patricia was extremely nice. I had a great experience with renting a unit.

This is the 2nd time I use Public Storage at this Inwood location. Exceptional customer service from Patricia. Definitely she is the best! Not to mention clean unit, easy access, and safe. I would recommend this place big time.

Ms. Patricia was awesome and very informative during our interaction. She mapped out several options to get to my unit and her great attitude is contagious.

Always helpful and great smiles I will always use them

Great customer service , devin help me a lot

Devin was outstanding today. First I was running late and he waited for me. His attitude was so positive and friendly. He could see l was having a hard day. And he was a very pleasant and accommodating.

Sabrina was great! She was super friendly. She made the paperwork process easy and explained everything thoroughly. I would definitely recommend this facility if you're looking for short-term storage. I got a great deal for a month.

I loved the excellent customer service i received. Patricia answered all of my concerns and questions about opening an account. I will definitely return to do business in the future. Julius king Sr.

This public storage is one of the cleanest storages i've seen. Their customer service with Ms Patricia was excellent. She took her time and drove me to multiple units so I can choose. She is so nice. Always smiling and full of positive energy. I would recommend this location.

Patricia saved me $100. Very helpful.

Patricia was a great help !!!!

Chiante was Very friendly, knowledgible and helpful on saving highly recommend to others

My EXPERIENCE WAS GREAT WITH PATRICIA WAS VERY KIND AND VERY HELPFUL AND SHE MADE SURE THAT U UNDERSTAND EVERY THING BEFORE SIGNING. LOVE HER THANKS PATRICIA AND PUBLIC STORAGE. V.DAVIS

The Public Storage location is very convenient for me. The storage manager, Patricia, was very awesome at helping me find the right type of storage unit that I needed!

Qixk and easy. Totally what i was looking for. Ask for Patricia.

Patricia has been awesome. Anytime I needed anything it was done with great customer service! I recommend

Sara is great !

Thank you Chiante for the great customer service, Got my unit yesterday in no time and he was very helpful.

Miss Patricia was very wonderfull lady. She was nice and professional. I had the best experience at the facility.

Patricia is the most pleasant person to deal with..my experience with public storage was awesome!!!!

Patricia was an absolute joy. She was very professional, made sure that our selection was the right fit and provided me with exceptional customer service. I couldn't be more pleased.

Ms Patricia and the staff over there are all so awesome.

The people in the office are nice and helpful......

Great storage and good customer service. Chiante was very helpful and took the necessary time with me to find the most suitable storage unit.

Yes I store my things at Public Storage in this one person that has been absolutely terrific and that is Patricia Patricia nobody better I'm telling you I will give reviews everywhere anytime for her she is the best she should be top manager yes I start my finger public star just as one person that has been absolutely traffic and the traffic and that is Patricia

Amazing place to keep your belongings safe. Patricia on the front desk was very helpful

My whole experience was excellent! Especially the customer service!

I really love my storage location and their wonderful friendly staff!!

Stephanie the property manager was extremely helpful and kind during a stressful experience

Patricia did a wonderful job! I made an appointment online and she had everything ready for me when I arrived. The process was quick and painless! I would definitely recommend Public Storage to anyone needing storage in Addison!

Very good service, clean location, Ms Stephanie is a very professional representative.

Patricia at this location was awsome! Very kind and professional. keep up the good work!

This place looks very secured to me, so I always have peace of mind leaving my stuff there. Mrs Patricia is very helpful anytime I need help, and she helped me with the right unit when I was moving in, saving me some bucks in the process. Nothing wrong to signal at this moment. 5 Stars!!

Stephanie and Glen are very helpful at this location. We have been with PS for several years and switched units multiple times depending on our needs. They are very helpful in that transition process and finding the best unit to serve our purposes.

Excellent management and staff. They know there stuff and always willing to help.

Great experience!

Patricia is awsome and very helpful

Have been a customer for years. Stephanie and Patricia do a terrific job. Always very friendly, greet me by name and keep me informed on my account. Thanks Stephanie and Patricia for helping me and doing a great job.

After getting off work, tired and ready to go home I can truly say that Ms. Stephanie made the experience with Public Storage so much easier, no time did it take, and she was informative and very helpful in suggestions in which storage to pick. It was no time at all and she was for proficient with information and paper work and then even helped with my box. WOW !!! Public Storage it is rear but she is very customer service oriented and I do appreciate her so much....

Our owner went in to rent a storage and raved about his experience this morning. Stephanie was great to work with. She was very friendly and knowledgeable about his needs. She went above and beyond what she needed to. What a great experience. Richard B.

Everyone is great and ask for Patricia.

Stephanie provided great customer service

Pleasant experience so far. Stephanie was very helpful.

Crear service

Stephanie did a great job

Patricia was very kind and helpful.

Stephanie was great

Mrs. Patricia was extremely pleasant, I felt like my favorite aunt was helping me out. My fiancé and I were in a hurry to move our office furniture because the final four championship game was that night and Mrs. Patricia made it great

I reserved my unit online and within 10 minutes got a call from Public Storage to set an appointment time. When I arrived on property, Stephanie showed me a couple of units that were available to me and explained everything from hours of operation to insurance options, and she went through every step of the paperwork I was signing. She even gave me the names of the different on-site personnel so I'd know who I would be speaking to whenever I stopped in. Very professional, and the whole process took about 15 minutes.

Stephanie is very helpful and professional.

Good customer service by Patricia

Great rates. Great Service. 100% satisfied.

I've had a few storage units over the years and really like this location. Stephanie is not only extremely nice but very helpful. Recently I was running some things into storage and Stephanie knew that I would probably need the cart and ran outside to assist getting me one before I could even come inside to ask. Great customer service like this really stands out. This location is very clean and has easy loading areas.

Patricia ans Stephanie are very kind, helpful and friendly. I've done business with them for 5 years now and there has never been a complaint from me.

Patricia was very helpful nd the units pretty cool :-) :-) :-) :-) :-) :-) :-) :-) :-) :-) :-) :-) :-) :-) :-) :-) :-)

Having to store property is not a pleasing thought to me. However, when I pay my invoice in person, Stephanie and Patricia put a smile on my face. They are friendly, professional, and efficient. I salute them with two thumbs up!

I have had 3 units over the last two years. My experience couldn't have been better. Stephanie is very professional and tries to meet any need I might have as a customer. The units are kept spotless and have easy access, no matter where the unit is in the complex.

Wonderful Experience and Very Friendly and Helpful Staff!! I will recommend their service to everyone and have no complaints at all. :)

The office was very clean and we were greeted right away. The staff was very nice and professional and the rates were competative with others in the area.

I'M VERY PLEASED WITH THIS LOCATION, I LOVE THE LOCATION AS WELL AS THE PEOPLE... STEPHANIE AND PATRICIA ARE VERY HELPFUL, THEY ARE ALWAYS THERE WHEN NEEDED WILLING AND ABLE TO ANSWER ALL MY QUESTIONS.

Patricia was wonderful. What a nice person. We showed up right at closing and she completes our contracts efficiently and accurately. A gold star to your organization.

I love this place the lady her name Stephanie was very helpful and courteous she went over everything the property is well kept and very clean the storage unit is perfect and was clean I would definitely recommend this property to my friends and family.

One of the best. Stephanie and Bill were awesome.

Good facility and helpful staff. Storage unit is clean and the elevator runs.

Stephanie does a great job and i have never had any problems the three plus years i have rented there

I have had a storage at this location for over 5 years and all of my belongings were kept safe and secure. The staff and management are great! Stephanie is always friendly and polite! She is very helpful and does her job extremely well. I have also had many conversations with Patricia as well. She is also great to work with too. Great team at his location.

AMAZING customer service, great prices, and more than willing to help!! I'll be recommending all friends and family to them in the future!!! Thanks so much :)

Patricia was extremely helpful and sweet. She knew her property details and was very kind and considerate.

The store manager is the Best I have ever worked with. She know her facility, is always available. And the location is good. I say give lady a Raise!!

Terrible! They don't tell u about the hike in rate after 6 months and after u put your things in! NO customer phone service at all !!! Hard to contact a live person on phone !! Can't wait to get my thing out!

BEWARE: Rate hikes every 6 months! I finally had to move out. The other aspects of this location are fairly standard. It's kind of dirty and the one lady (staff) is never there when you need her but if your gate code works, you won't need her for much else. I just got tired of hearing that "the market price had gone up" to justify a rate hike. (I went through 5 in 3 years!) In fact, I showed them that they were offering a unit exactly like mine at this location for about half what I was paying. The office lady said they had 5 empty ones but customer service still wouldn't budge. It's like they don't even believe what's on their own website, so I just got a new unit next to my old one and took a month free and a 35% discount. That's what I had to do in order to get the price back down but who really needs these hassles? These guys will make you feel very vulnerable because they basically say that "you can't move out and we know it so just pay" "you can't do $h1T about it and so just shut up and pay" I got fed up and you will too. I want a storage that I can forget about, not one that I am always worried about. Do yourself a favor and skip Public and their out-of-state customer service. Once you know them, you'll end up hating them.