Public Storage Self-Storage Units at 825 3rd Ave S, Nashville, TN

Every respectful

Nice and clean

No help! Can’t get a dolley because no one is working and the doors are locked at 1:45pm

Very nice and kind people

Very clean store I will be back to rent they have so much respect…

Thank you Kesha !

Kesha was kind and had excellent customer service!

Very clean and respectful people at all times I will be back when need I need to rent again Thanks again

This is the worst place I have ever rented! They never answer the phone and they constantly raise their rates each month for no reason! They are a rip off so please don’t waste your money! They are horrible!

Currently searching for a place to rent stopped by the office and talked to the property manager Kesha and she was very helpful and informative especially about the e-rental process very quick and efficient and very clean property highly recommend if your looking for a clean and safe place to store your belongings

Always polite and very helpful best storage location by far

I’ll tell you everything. Worth a read if you are thinking about selecting this location. Ive rented this building before it was public storage and it was life storage. Pro / Con list: 1. The office is locked during open hours at times during operational hours and seem often short staffed. 2. Currently this location closes early compared to other storage units and companies in the greater Nashville area. You better take a day off of work if you want to move anything that could be time consuming. Their outside doors will lock automatically even if your in the middle of moving items past hours -moving in or out of your locker which means you can get trapped outside and have your unit opened until the next day they open. They will not shut your door or lock your unit (this happened once to me). 3. The building is secure and they do keep an eye out for who goes in and out of the building. They are very strict about that which has its perks for safe guarding. 4. Carts are locked in the office and you must sign in and out. 5. Customer service can be tricky to get ahold of from time to time and you can spend at least an hour on the phone trying to find a resolution to a problem. 6. Front desk people are polite and never had a bad experience with them directly. 7. Space is large and kept up. 8. Elevator can be annoying as you have to type in your code twice to activate it. Once to open the elevator doors and again to select a floor - which the elevator doors may shut again on you while you type your code. So be quick! Use your best judgment. I was there before public storage took over for years and Have seen the difference.

Markeshia is a very respectful and sweet person! She made me feel welcome as soon as I entered the building. Very helpful with any questions I had. She’s a keeper!!

Kesha is the BEST!!!! The cleanliness and customer service is top tier

marquisha was awesome!

Caitlyn was very helpful and kind

I had a fantastic experience today at the Public Storage on 3rd Ave --specifically thanks to Miss Tanisha Blair, who had all of the answers, amazing customer service, and got me set up in just a few minutes with everything I needed. Great experience. Clean facility, lots of parking, very secure. Top notch!

Very clean property and would love to rent there again

There is a nice lady by the name of Tanisha that I've seen working by herself at this location many of times and she is still so respectful to the customers even when they get impatient she actually cares about her work and cares about other people's belongings and making sure they have the access they need to their unit while making it all safe and easy she's a hard worker and deserves to be acknowledged by management of this company

Very smooth process storing everything. No complaints about the facilities

Just dropped my stuff off from college for the summer! Tanisha and Shonda at the front desk were super helpful and friendly and were able to help me access my storage unit and find a cart in a timely manner! Super convenient experience!

Tanisha helped my family and I work through a problem at the storage location and the result exceeded my expectations. She is truly committed to making sure customers leave happy; a true asset to the company.

Tanisha Blair was very excellent in helping secure my storage place her customers service skills were superb and personality and smile is one of the brightest I've ever encountered and compliment each other, thank you thank you for everything. And to everyone else you should see her and admire the experience of having great service performed at first hand yourself

Wonderful experience at Public Storage! College move out is so stressful and store rep. Tanisha Blair made the entire process so easy! Thank you Tanisha!

Tanisha Blair went above and beyond to accommodate my family in replacing a lost lock. She made the process seamless and quick. We really appreciate her high level of customer service.

Tanisha Blair helped me and my friend out! She was so sweet and helped us all the way through. She made the process so easy.

We move quite a bit and have had to rent several different storage units over time and this by FAR has been the easiest to move into, cleanest, and most secure facility we have experienced. Would definitely recommend. Ms. Blair in particular goes above and beyond!

We worked with Tanisha and she was amazing!

Tanisha Blair, the property manager, is an ANGEL of a person. So incredibly helpful in a moment of overwhelm during my move. Could not be happier with the great above and beyond service she provided. Thank you Tanisha!!!!

To many homeless ppl hanging around building

If I could give negative stars I would. This place was amazing under Life Storage and has been terrible ever since they changed to Public Storage. It’s dirty, there are never any carts, the hours are not convenient, and the elevators never work. The homeless like to hang out inside the doors which is why they put a code on the elevators. And my rent has gone up $60/month since PS took over. For what? I’m moving out and taking my business elsewhere.

Resha was extremely helpful in setting us up with our storage unit. We walked in right before closing time and she still went out of her way to show us 2 units and get us setup. 5stars! Awesome Service!

Kesha there is amazing! I had a problem with my unit and she got it straightened out. She is seriously the nicest person ever. If you have a storage unit there and have a problem ask for her. She’s great! Thank you so much!

Tiffany was a great help! Very nice and professional employee

Kesha gave the best customer service ever! I original reserved a unit to hold at least a one bed room. Upon arrive my unit was 5 x5 very small I went to Kesha and she took care of the situation immediately and constantly showed empathy towards my situation. This being my first time using a storage she made it the most stress-less part of moving .

This store was so nice and clean the Manger kesha was very nice and helped me out as much as she could I will be coming back to rent...

The woman that works here is a useless human being. Every single time I come here there is not a single person in the office. The carts are locked up. I have seen three full Uhauls before wait outside for over an hour. Moving is stressful enough. All the customer service members are wastes of oxygen and all deserve to be fired.

The store was very clean and Ms.Kesha was an big help with everything and she is so respectful I will be returning back thank you…

The only reason I will give Public Storage 5 stars is because of the staff and that's Tanisha. She was literally the biggest help from the beginning until the end. She offered all the services she could and then some. I am new to the area and she told me of some local spots to try. I definitely want advice from the locals. She offered cold water for me and my movers. She went through everything thoroughly about being a customer with Public Storage. She offered additional tools to make the move easier. I ran out of storage and she assisted me with a 2nd storage. She went above and beyond her job requirements at the end of her shift. Most people would've abandoned me at the end of theiStorage. No ma'am, not Miss Tanisha. My move has been a horrible experience for the last three weeks. I was really down but Tanisha was the light at the end of the tunnel for me. She is genuinely a good person and the world needs more Tanisha's to help them make it through the day. I was out of options and she was a GREAT HELP. Thank you Tanisha!

I told them before I rented this unit I was handicapped! They put me in an inside unit on the 5th floor, even after I asked for a drive up unit, they could have at least put me on the first floor! They only have 2 carts! This is a facility that everybody I saw go in and out only stored clothes...A waste of money...I could not do the 5th floor...

Good customer service and always smiling

Tanisha Blair was the lady that help me very good customer service skill with customer service like that you will always have me for a customer

Markesha is the best! Come see her!

Tanisha was super helpful and very personable. Really appreciated her help and service! 10/10

Needed to get a larger unit and was helped out by Kesha! She was super helpful and was able to answer all of my questions.

Kesha was extremely friendly and efficient getting me into my unit. She went above and beyond to help me. I appreciate her energy and look forward to working with her and Public Storage.

Kaitlyn was fabulous and was so informative.20 stars!!!

I had an issue with my account and the District Manager contacted me personally to resolve the situation. I appreciate the level of customer service I received from Jacob.

The staff was very helpful always there when I needed them or got back with me. Their one of the best storage places. 😊

Great help.

Great Storage place to use

Good customer service

Elevators were broken and I was on a time crunch. The manager on duty, Crystal I think, was extremely helpful. She was working hard to resolve the issue and was able to find an open first floor space for me since i hadn’t moved anything in. A+ for customer service

One of the best Public Storage I’ve been to. I recently moved back to Nashville from Texas a few days ago and I’ve searched for a good storage company and I came across Public Storage and the GREAT customer service sold me and not to mention the affordable rates. If you’re looking for a good storage company Public Storage is the place for your valuable items.

Excellent service the woman who attended us was very nice and help us

Amelia has great customer service skills. I didn't expect the price i got; however, it was less than expected Thanks!

The 5 star review I previously gave was for LifeStorage, not Public Storage. EDIT 2: Cheapskates raise your rent, reduce the hours you can access it, make it harder to get in, and then they have the audacity to put up a passive aggressive sign saying if there aren't carts, don't ask the office where they are. BUY MORE CARTS WITH THE RENT INCREASE YOU PUSHED ON US. EDIT: I'd give negative stars now. I just got an email indicating that in May they're increasing my rent another $45 a month for less service and a facility that isn't as nice as it was with Lifestorage. I'm vacating. And their chat rep didn't even show a shred of empathy. Awesome. I don't really appreciate a new company just popping up and saying, "hey! Now we're in charge of your stuff. Not only that, but we've changed your bill due date, and there's nothing you can do about it!" I lost my job and was out of work for 3 weeks. I was 2 weeks late on my payment, so they held my stuff hostage. Now that I'm current, I find out that they changed the access hours to 6a-6p and 6a-5p on the weekends? Ridiculous. Now I can't even access my stuff in the evening. That's just plain absurd. They cite "security reasons", but I'll bet it's so they can use the lot in the evenings to charge people to park at 3rd and Lindsey. Come the first of the year, I'm storing my things elsewhere.

Great unit!

Keisha helped me find a storage unit quickly and for a reasonable monthly price. I would definitely recommend public storage to anyone looking for climate controlled storage at a reasonable price.

Kesha was very helpful, polite, very neat and clean inside and respectful.

Crystal is amazing and needs a raise

Kesha & Crystal Were Amazing In Answering All Of My Questions About Storing Never Have Used A Storage Unit Before So I Had Some Concerns And These Ladies Were VERY INFORMATIVE I highly recommend these ladies

Was just coming here to get some things out of storage was really impressed with the professionalism that caitlyn and markesha exhibited. Definitly come here if you need a storage space!

Had an awesome experience and Kesha and Caitlyn were so sweet and helpful. Definitely recommend for someone needing some space.

Had a great experience renting here! As a business owner, we frequently need to get short term units all over the US for our needs during business travel and this particular location made access easy for my employees, and when I called while they were busy, the manager called me back even though I did not leave a message. The manager (Keisha? Not sure I'm spelling that correctly) was so nice and attentive! Hands down one of the best renting experiences yet!

Markesha was absolutely amazing! She was very patient and helpful with helping me find the right size storage unit I needed. She was very knowledgeable about the sizes and units. I definitely recommend this place for your storage needs, friendly and very professional!

Kesha was wonderful and I’m so grateful for her help.

Kesha is lovely! I had issues paying online and she guided me to the office and helped me pay and set everything up! Super kind and efficient. I recommend!

I’ve been using this location since it was life storage and I’d have to rate it a 2. Simply because of the hours the doors are locked, the quarterly increase in your monthly rent. I have the biggest unit they offer and I pay about $150 a month. They tried to jack my price up to $210 a month because of “inflation” which is beyond ignorant. I am doing my best to empty my unit so I can cut ties with this place. The hours are ridiculous. The place is secure don’t get me wrong. But you use a passcode so why can’t you just access your belongings whenever you need. They are open 9:30am-6pm. With my work hours 8-5 I literally can never get into my unit. Other than the one two items which are important to me. The place stays clean. Just a bit on the greedy side when it comes to money. There’s always additional fees somewhere, or price increases.

Came in today looking to store and Kesha answered all of my questions store was nice and clean I will be back thanks Kesha

This is a great storage facility that is well maintained and seems to be very secure. Jeff goes above and beyond to provide outstanding customer service.

I needed a new storage unit in downtown Nashville on the fly. I did a reservation online, and the staff here followed up promptly the next morning. They were very welcoming to me, and both Caitlyn, and Spring went above and beyond the call of duty in regards to meeting my needs.I was able to take a quick tour and see my unit before finalizing, and I got all of my questions answered. The facility is extremely clean and I’m looking forward to my long term stay here! Btw… it was the absolute best price within an hour drive. Thank you, ladies! Bradley Harrison, Owner of NashvilleTrendZ

Spring was immensely helpful during my initial visit on 5/2/22. She promptly removed the safety lock on my unit when I realized it was still on, and she also entered a refund for the supplied lock (I had brought my own). I greatly appreciated the help!

Spring has been Great customer service she was a great help today

Ms. Spring is super nice and helpful. Definitely recommend her!

This place is bad...bad ..bad..no access..web site us wrong..they don't care...property manager is very religious...well..practice what you preach...today there are 4 of us waiting to get in..do not rent from these people.

Spring was amazing ! Showed all the units until I decided which one I needed ! Great manager !

Spring Help me and was absolutely outstanding with answering questions and be very open to help me And getting everything settled. Thanks Spring

One of the best storage places I've talked too. Spring was very helpful with my questions and concerns. Differently worth checking out.

Great experience with Brandie!

Awesome customer service. Met worker there named Jeff Swift. Got me a good deal on a locker for me and my friends, couldn't have asked for better service.

Spring was awesome! She helped me with all my needs and exceeded my expectations with help! Definitely recommend going to her with any questions or concerns you may be having!

Brandie is awesome, assisted with my scheduled vacated! Would recommend seeing her here again. Friendly face!

I leased a storage unit with my name and information. I noticed on my email bill that the name wasn’t correct so I went into the store and they said someone else’s name is on my unit and won’t give me access to the unit or my things. I called corporate and they stated the store never contacted them when the told me they had contacted corporate. This is unbelievable that all my life of 41 years is in that storage unit and they won’t give me access to it. I went into the store and leased it in my name and how someone else name got on it is beyond me. This is a big mistake on their end.

Called and talked to spring. I had a wonderful time talking to her. She was very courteous and knowledgeable about the units and pricing.

This location is amazing, they’re very secure and the hours are really good considering the area. Andrea was extremely helpful & very patient with me. She’s been amazing so far and i look forward to coming back for any other assistance. Unit & building are extremely clean & well maintained. 10/10 would highly recommend

Dont be fooled by the 5 star reviews for this location when it was Life Storage. This storage unit location was fantastic when it was under Life Storage. The reason I chose Life Storage was due to their hours of accessibility. It was especially convenient to be able to access my Storage unit that houses my personal belongings after work. Now I have to schedule a day off in advance to get to MY things. There was no security issue with Life Storage being open for longer and it's a ridiculous insurance measure on their behalf to close at the same time that most people clock out for the day. I will be moving out this month because of this inconvenience as well as the other changes that had to be made in the transfer of ownership. I have used Storage Units with other companies in the past and Public Storage is the only company that has continued to inconvenience me with access to my belongings.

Bien

Andrea is awesome. She was extremely helpful as I am new resident and trying to figure everything out.

Andrea and Jeff were great to work with! Easiest move in ever!!

Andrea was super helpful and made it a quick and painless experience

Andrea is excellent representative. She always makes sure everything is great and clean! Made it a great experience!

I am leaving this review because of the great Customer Service I received. from Andrea. There was a small discrepency on my bill. Andrea was persistent in making sure I was billed correctly. Not to mention she is cute as well...

Convenient location and clean facility. Andrea in office was friendly, professional, and provided great customer service during the rental/moving process.

Andrea is very quick to respond,very polite,she makes everyone cheerful with her bubbly personality! I definitely enjoy the respect of Public Storage

Was served at store #1081 and Sonya Sanders was awesome! If it wasn’t for her, I might would’ve went elsewhere! I was undecided because of bad experience with previous storage facilities; however, she made me feel that an anew experience of service and accommodations was ahead of me doing business with life storage. I highly recommend this location to others that need similar service. Thanks!

Super convenient. Traffic is kind of confusing, but once I got here the location is really nice and has a good-sized parking lot. Cassidy was super helpful and gave me as much information as humanly possible, even though it wasn’t her normal store. The whole process was painless!!

Allison was amazing!! She was so professional, attentive and even helped me bring in one of my items. Definitely come here!!

Allison was super helpful in getting my lock sawed off and I appreciate her kindness and determination!

Elaney is super friendly, very helpful, and hilarious! 5 stars!!!!

Alison is Great

Best storage location in Nashville. Came by today to reserve a larger space. Cristian showed me the units available for my needs and locked in the price. I've always recieved above and beyond service from the staff, Cristian maintained your excellent standard of service with me and the other customers today. Look forward to seeing him again. Thanks.

Aislinn was smart and very helpful. She knew what she was talking about and answered all of my questions.

Great storage place. Never had a problem. Highly recommend!

Outstanding service and great location. Aislinn is top notch

Aislinn deserves a significant pay increase effective immediately. She is always helpful, professional, and kind. I highly recommend this location.

Life Storage was awesome! Aislinn was so helpful and made sure everything went smoothly! They had the best rates and made sure they honored all of their offers!

Aislinn was super helpful in finding a storage unit that fit my needs. Very professional. If you're looking for a clean and well managed storage facility, this is the place. Again Aislinn was very professional and made my visit pleasant. Won't deal with anyone else.

I went to rent a unit in a pinch and met a great young lady named Aislinn. She went above and beyond in everything. She helped me find the perfect unit. If looking for a place to rent look no further.

great service, very clean. Aislinn was the sweetest and very helpful! couldn't ask for anything better!!

Absolutely love the customer service! O’Shea answered all of my questions and is always so friendly and courteous! I feel very good knowing my belongings are safe and secure in a climate controlled unit! Would definitely recommend!

This is a fantastic service operated by a great staff. We needed storage immediately following a Christmas Day disaster in downtown Nashville. They made it easy for us to get a space for our personal items. Over the next several weeks, we needed additional spaces for our business items and each time they made the process easy. Also, we feel so confident in the security. They have contacted us personally on the occasion we did not properly lock our storage unit. I've used storage services over the years for various reasons and Life Storage in Nashville is by far the best. If you need storage for any reason, this business is the right choice. I wish I could give them 10 stars.

Super clean facility and aislinn was super helpful.

Aislinn provided excellent customer service!

Nice facilities, clean and friendly staff. Airline Blackmore was so kind and professional. A+++

Aislinn was very helpful and assisted us in finding the best unit for our needs.

highly recommended using this facility. Aislinn was very friendly and professional.

I Rented a storage unit for a year after selling our home. Aislinn was extremely helpful in finding the perfect unit. She showed me all of the units including the temperature controlled ones. She went over in detail the cost of each unit. She was even able to save me some money off my first months bill. I would highly recommend asking for Aislinn if you are in need of a storage unit.

Great clean storage place. Best in town. Aislinn was very helpful during my visit.

Moving and placing an entire household in storage can be very stressful. That's where I was when I went to Life Storage. I was met by a friendly young lady who listened to what I was looking for and just brought calm to my stressful day. She was eager to help and gave me all the information I needed to make a wise decision. Aislinn gave that personal attentiveness that is much appreciated in customer service. Thanks for your help, young lady.

I've been using Life Storage (formally SoBro Storage) for over a year. I only interviewed one storage unit company when I first moved here and they impressed me so much that I signed a contract immediately. I've always felt safe going there, especially being newer to the area. The storage units are conveniently located, easy to get to, it's super clean.. there's always a catchy tune playing on the overhead speaker..I actually enjoy going to my storage unit lol. One reason that I've continued staying on with Life Storage is due to the manager, O'Shea. He always makes me feel welcome and makes sure I'm taken care of each time. If you are looking for affordability, convenience, safety, and cleanliness in a storage unit facility, look no further!

Friendly staff and good rates. Would recommend!

Great facility and great service!

For two summers in a row we had a very positive experience with Life Storage. Everything about our interaction was easy and the facility is so clean and bright. Thank you again!

“Thank you Ray for letting me and my friends use the restroom while waiting to attend 3rd and lindsley bar, You didn’t have to but I appreciate your southern hospitality! The facility and bathroom was very clean! So again, thank you for your customer service!

Best experience ever! ❤️ Saved my life.

Thank you for helping me during the tornados.

Just rented a storage unit at SoBro self storage on 3rd ave in Nashville with Ray. Very helpful, nice and friendly! Facility is very clean and units are all climate controlled. Elevators and carts available. Highly recommend!

Nice

Can't rate the storage, just used the Amazon locker. Had to call and wait for the clerk to come back.

Nice place. Very accessible 24/7. Clean, safe, and climate controlled.

Love this storage unit! They gave me a reasonable price, the staff is super nice & helpful, and the units and building are clean. I would highly recommend this location!

Great service,friendly staff.Beautiful new facility.

Center of town and easy to find

Very kind and nice Hospitality service. Equal opportunities for a person to grow more independently. Nice location and clean.

The facility is clean and convenient and the staff is great.

It's a ripoff ! They lie on the price of storage units. They say one thing on your face and then they charged you the double of the price they said on the monthly statement. This place it wil be good for you , if you only have a couple of boxes to store in their small triangle shape units. Overpriced!

Awesome facility.! Great staff.!

This place is super convenient and great location/ amenities to make moving in and out of a storage unit seamless. It is very modern and comfortable inside the facility and the units are extremely CLEAN. More importantly the management and customer service is top notch. Nick (and the rest of the staff) are very responsive and go above and beyond to take care of customer needs. I give them my highest recommendation to anyone needing a storage solution in the Nashville area.

Highly recommended! I was taken care of the moment I walked in. Beautiful facility, brand new, climate controlled and clean. I have to say, your company is fortunate to have someone like Nick running the shop. He’s informative, has a great personality , and goes above and beyond his normal duties.

Found this storage facility for a last minute storage need. Everything from the time I reserved the unit up until getting to the location was great! Nick, the property manager, was there to help and get everything situated. He showed me around the facility, took me to my unit, showed me how to work their app for the building, and anything else I needed to know. Very helpful and made what was a stressful process very easy and seamless. I highly recommend this location :)

I am very pleased with the service of SoBro storage. Finding the facility was a bit challenging. But once I arrived, the facility was very clean, the staff was very helpful and the price was reasonable. Osha from customer service was a pleasure to work with. He kept me informed on all necessary paperwork and responsibilities on my part. A great place for college students looking for storage.

The staff is very professional and courteous.

Sale people were nice. Location is great. Very clean and well lit. I can get in and get out very easily. The carts are so helpful.

Excellent service, even though I was just using the Amazon locker.

I was referred to Sobro by my real estate broker who had just heard about them- making calls from out of state Sobro could not have been more accommodating. When my movers and I arrived to the building we were stunned at the ease of accessibility, the cleanliness and the overall good experience with the staff. I couldn’t be happier.

What's the hours i would jave access to storage unit