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Public Storage Self-Storage Units at 825 3rd Ave S, Nashville, TN
Property Open
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
Property Open
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
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10'x10'Online only price$ 157/moMedium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 157 /mo $ 157Best Price Label+ one-time $29 admin fee1 unit left! -
10'x10'Online only price$ 171/moMedium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 171 /mo $ 171Best Price Label+ one-time $29 admin fee1 unit left! -
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20'x10'Online only price$ 480/moLarge 20'x10'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 480 /mo $ 480Best Price Label+ one-time $29 admin fee1 unit left!
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Downtown Nashville Storage Units Near Route 40
Storage units are available in Downtown Nashville near Route 40, putting you right in the center of the Music City action! Enjoy the best of the city while you get organized with Public Storage.
Between big dreams, big guitars, and big hats, Nashville is a city that knows how to be bold. Unfortunately, that city living often comes at a price—small spaces, cramped apartments, and too much stuff that gets in your way. Luckily, we're here to help.
Storage solutions start with our 5x5 storage units, great for sports equipment, seasonal items, personal records, and extra luggage. 5x5 storage units are also great for extra music equipment you need to store when you're not strumming down the Honky Tonk Highway trying to make your way into the Country Music Hall of Fame (which is right down the street for when you need some inspiration).
If the sight of the Cumberland River reminds you to spend some time getting out of the city, 5x10 storage units can be used to store camping gear, fishing equipment, paddleboards, and anything else you might need to escape into nature for a while.
We also offer 10x10 storage units for larger storage needs like furniture, large equipment, and appliances. With more space, you can enjoy feeling at home again.
With that extra space at home and more time on your hands, you'll be free to enjoy nearby sites like the Frist Art Museum, Bridgestone Arena, and Nelson's Green Brier Distillery.
This site features all-indoor climate controlled storage units. Use our eRental program to book a contactless move-in today and see how easy storage can be.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 385)
Monica was great,I rented a space at the Elm Hill and no one was there to help me,so I drove all the way across town to the closest PS I saw.She help me call customer service to get in the right space.Thanks for your patience.
There was some issues but things happen. Jeff, the regional manager, reached out and helped with the issues and made things right. I want to thank them for doing what is right. I recommend them
Awesome facility. BUT STAY AWAY!!! THEIR BUSINESS IS HORRIBLE!! The place was bought out & the price trippled!! FALSE ADVERTISING!! MANAGER NEVER CALLED BACK!!! IT was $55a month after 4 months it jumped to $150.No notice or anything m
Came to this location to see a space for future move in,by talking with the manager Monica on how fast these spaces go I decided to rent today.Thanks for your help and being so sweet and professional.
Ms. Monica, the Manager @ 825 3rd South, Nashville, Tennessee, Public Storage, is an exceptional customer representative!
Her expert competence and in depth knowledge of the Public Storage business, allow customers to weigh potential outcomes that align with their expectations, needs and preferences.
I stopped by this property for prices on different spaces and the manager Monica was so helpful and kind.She took the time to show me a few and told me how to book when I'm ready to rent.You guys have a good person on your team with patience,knowledge,and all around good spirit.I will be back to rent in August.Thanks Monica for your kindness
Monica gave me great service today. She's wonderful to talk to and all smiles. I would recommend asking for her personally.
AJ THANK YOU
They may not be 24 hour availability, but they’re secure and the manager, Monica, was the reason I’d rent there again.
She was very kind, knowledgeable, personable, and helped me even load my things when I was sick. She has a great sense of humor and maintains the perfect balance between that and professionalism.
If management is reading this, Monica is a great asset to your company and y’all need to know that.
Super friendly and helpful..great place to deal with
Hours are not fun. But the location and staff are amazing. But they close at 6. Cheap tho.
Monica Was very helpful, fast and friendly . Very nice lady
Monica was the best very informative and great customer service
Pam is such a pleasure to work with! Seamless process and very helpful. 10/10
Juston is the BEST!!! I literally want to deal with him all the time and I’ll even wait on him!!! He is super friendly, and does everything he can to make sure I’m satisfied!!! I loved the fact he even remembers me, even the conversations we have had! Even talk to him about my personal life!! Been having this storage for over a 2 years!!
Juston Shultz is a dream to work with at Public Storage. He's solution oriented and cares so much about his tenants. If it weren't for him, I'd be moving locations. Thanks Juston!
My service was excellent Monica was extremely helpful and nice got me in and out with no problems!!!!!!!!
Monica is amazing at this location! Even though swamped with renewals and move outs, she returned my call and answered all my questions. She was prompt to fix my issue and help get me prepaid for several months. I'm so grateful for her and Juston and the help they provided with Public Storage. Thank you Monica!
I don’t remember her name but her customer service today was amazing… very intoxicating…. Keep up the great work!
Let me just say that I’ve had the absolute pleasure of being assisted by the one and only, Juston! This man radiates hospitality, consideration, and overall good vibes and it was an honor to have met you sir! I hope this review finds you in good health and NEVER stop being the person you are! Wish I could rate 10 stars!
Juston and Amelia were very helpful in transferring to a better unit. Thanks guys!
I wanted to let Public Storage know that Juston is a truly excellent manager an invaluable member of your team at your 825 3rd Avenue South location in Nashville. Juston recently helped us with a couple of challenges and did so with such kindness, diligence and professionalism. What a refreshing change from the normal lack of customer service at other businesses! As long as I need storage units, they will be with Public Storage, and this is because of Juston! I highly recommend this location to anyone needing storage. It’s clean, safe and extremely well run.
I'm new to Public Storage. I adore Juston the property manager. I would like to give 5 stars, but there are a few things that keep me from giving a 5 star rating. #1- the elevators. I am constantly having to put my code in multiple times because the elevator "times out" too fast. It's also strange that there is separate elevator buttons for the 2 elevators. #2- the carts. Sometimes the 1 person at desk is pulled away and I could not return the cart. It would be nice if there was a way to alert the front desk individual that someone is at door. Or at least give us a "locked space" where we could return cart and not worry it will be stolen (if we leave in lobby). Inexpensive i
dea: a "ring" doorbell so the employee can see who is a there and can talk to the individual at door.
Juston is amazing 10/10 experience with him!
Had a wonderful experience setting up my account and getting a tour of the space/process with Justin today! His kindness, friendliness and willingness to answer all of my questions were so appreciated. The space was very clean and the security appears to be top notch. Thank you!!
So wonderful to have an informed an educated customer service manager assisting me with my move on. Made the right choice
My experience here has been great. I just moved out a little before November. Juston is very sweet and has excellent customer service. A joy to talk to and with literally help with anything you need. I loved it. Thanks for making my experience great JUSTON ❤️
Promise was amazing. He was efficient, timely and a very good problem solver. He was also respectful and understanding. His cheerful personality made my experience a breeze and I am really grateful for his service.
I'm sorry but your not going to get no Profesional like Promise, the bomb.com very friendly, professional and highly motivated. She explained everything to me and even took me to my space to show me how to utilize it and secure it all rules and regulations too. Very clean place and big shout out to Promise,
Juston at Public storage 3rd Ave Nashville it so nice, professional, goes up and above to help you with any issue you might have. The storage location is very convenient and easy to get in and out of
Dee was awesome at helping me get exactly what I needed. Thank you so much
Justin was such a great help. He was very pleasant and answered all of my questions. The facility was very clean. This made my move from Georgia so easy and less stressful. Ask for Justin he was the best !
Juston service was great, I’d recommend this place to anyone.
Justin, the onsite manager, is a gem and a wealth of information about Nashville!!! I have been here for over 6 months. Can't get a better lot this close to DT Nashville!!!! Go Juston!!!!
This place should be called HOMELESS STORAGE, NOT PUBLIC STORAGE...Filthy, Bathrooms look like a homeless shelter, in just a few days. I'll be moving out, so the homeless can move in.
Juston, is a great employee. He is professional and so helpful. I love this storage facility. It’s clean and neat. Easy to access. I would highly recommend!
Go to Public Storage on 3rd Avenue in Nashville, Tennessee and ask for Promise. She’s a rockstar!!! She will get you right!! She’s a 10 out of 10 I recommend her!!!
Juston was amazing so so helpful quick and efficient
What makes this a standout storage option is the customer service you will receive from Juston. He will go above and beyond to solve problems, make sure your needs are met … all with a positive attitude. Dealing with moving, storage, etc can be stressful and Juston helps alleviate that stress.
Juston ia amazing!!!very helpful.
Juston was very Efficient and extremely helpful and knowledgeable
The process was easy. The young lady who assisted us was very helpful. I can't remember her name. The price is reasonable and facility very clean. I'd recommend this location in Nashville TN on Brick Church zpk.
Justan was super helpful during my move in and move out process. He provided excellent customer and will be the reason I go back to this location when my daughter leaves college for the summer. The facility is clean, well maintained, and in a safe location. I couldn’t be there during the move out process but Justan was able to walk me through the process, step by step, and made it such a seamless move out process!
Great place, very clean, staff is all very helpful especially Juston!
OUTSTANDING CUSTOMER SERVICE!!!! Juston Shults made the process of renting a unit so easy. He took the time to fully explain everything and had my best interest at heart. Best experience ever.
Justin was incredibly helpful and made my reservation and check in smooth and easy.
I’ve had a storage unit here for 4 years. I absolutely love Juston. He is amazing. He goes above and beyond. So incredibly thankful for great management!
Juston was a huge help in my transition from one place to another. I thank God for someone like him. I give him a 10
I needed help moving iqn and he was absolutely great. Juston was great and extremely knowledgeable.
Juston was amazing and very helpful!
Public Storage was a great experience for my sister. Juston was very helpful in the move out process and was always there at the front desk! Thanks public storage!!
I worked with Juston during move-in and move out. He was so helpful every step of the way and I highly recommend this storage facility. It’s easy to park and grab your stuff.
Juston is absolutely excellent! I stored everything in the public storage, and it is kept well!
Love this facility. It is my first time having to get a storage unit in my life. Staff are friendly and helpful. Easily accessible, right off the highway, and plenty of parking. Hours of operation keep the location safe & secure!
Juston was extremely helpful and competent with his enrolment of our lock up. Very helpful.
Rent has doubled in 2 years. I can go to the website and get a new unit for the price I originally paid, so there's no explanation for it. They bank on you not wanting to move everything out, and they start jacking up your rent. Don't be fooled. They have no intent of keeping it anywhere even remotely close to the initial rate. Shadiest business I've dealt with in a long time.
Daniel really helped a lot! Great experience!
Juston has been a great host for Public Storage. He shows up @0600 in the morning when the doors were broken, and has great customer service skills. Thanks Public Storage for hiring a great guy!!!
I don’t know about the other reviews and I don’t don’t know about them letting nobody in after 5 because the building locks down with you in it so no one has access then the rent keeps going higher the units have no lights so you in the dark unless you come outta your pocket and buy a light so you can’t see people who work normal 9to5 will never make it cause they close 6 during week and 5 on weekends which I feel is unfair to people who work a lot homeless people live there inside some of the units it’s very scary half of the time the app never work the staff is wonderful
But public storage is a rip off! Give options if you are going to keep raising the rent!
Justin was the biggest help in the world. I had accidentally reserved a unit at the wrong location and he immediately transferred the necessary info, and helped me reserve a first floor unit while I was on my way with a packed car. Great communication and customer service all around!
Amazing
Justin was great!!!!
Justin is Amazing!!!!
Very clean. Easy to use. Juston was very helpful with the checkout process.
Justin the storage manager was great and so accommodating!
I had the pleasure of speaking with Juston. He was very informative and helpful. I was doing a moving job for a customer there. Magnificent moving & more
Really enjoyed the experience I had here. The guys were all polite. Only issue is the property closes so soon other than that I will use this public storage again
Juston was amazing! He was very sweet and helpful with vacating my storage unit.
Juston was so incredibly helpful. Highly recommend this unit. I forgot my keys and he helped me so much in getting the lock cut and was very helpful on my move out date.
Juston and Carrie are so helpful and nice with our storing experience! Would store here again :)
Clean and well kept facility with great staff! One employee in particular named Juston was really helpful and made the whole process very smooth!
This place is amazing they make everything super easy and overall a quick process. Juston is AMAZING!!!! He’s the best and helped me with everythingggg!
Had great service from Juston
This facility is CLEAN…and Juston ( the manager ) is a delight to work with. Always upbeat, helpful and kind. Having rented at quite a few storage places, this one is by far, THE BEST👍.
Arrived today to pick up items from the storage for my daughters return to TSU. Juston remembered us from in May when we moved in. He had the same sweet demeanor he had back than. We will definitely be using this storage place again at the end of the year.
I've had the best customer service experience at Public Storage in 3rd ave. Juston in always very kind and accommodating. The place is always very clean. Highly recommend!
Juston was very helpful!
Easy to use and close to Vandy’s campus! Juston was awesome!
Hands down the best customer service ever! Juston puts the C in caring, confident and CALM! Thanks for all you did and DO!
Xo,
A VERY SATISFIED CUSTOMER!
I came to your page compliment Juston,only to discover that everyone is in awe of Juston and his wonderful personality, great service and outstanding work ethic. Juston is an asset that should be held onto by whatever means available! This facility is located in a less than desirable part of Nashville, yet Juston has made everyone feel a bit more secure and like friends with an outstanding smile and outgoing personality. Based on other reviews ,I can tell that he is wonderful with everyone.
I rent here for one reason. Juston, the man who runs this place. My family has several units here.. we was going to move out, then came Juston... what a great man !
We are good and thank you for all do.. Just on! Your customer service is amazing!
We have used this facility for our business storage,to keep home and work separate. We had considered relocating due to the immediate neighborhood being a bit rough , but I will say that a new employee a couple of months ago made us reconsider! Juston has got to be the most customer oriented employee I have ever interacted with, a wonderful hire!! Should Juston leave, I will follow him!
I can not begin to express what a great employee you have at this location.
I stay at this location ( which isnt in the best part of town ) for one reason... Juston.
This man is so kind and always greets me with a smile. He is great at customer service and helps everyone. In fact, I find it amazing that everyone knows his name and will walk out of their way to say hello to him.. He makes everyone feel special. Lol, I was thinking it was just me!
Thank you Juston, for being amazing !
Juston was super helpful! Carts were readily available and the unit was a great size. Hassle free.
Juston was great!!
I’ve been using this storage unit for a few months now and Juston has been so helpful every single time! I will be using this storage unit my whole time while being in college here in Nashville! Juston is so awesome!!
Juston is amazing and has great customer service and is always helpful and has positive energy and goes the extra mile ! He’s great !
I had almost gave up on receiving the good customer service experience until I did business with employee Juston.
I've been doing business at this location for years and Juston always compliments the experience.
Public Storage you have a one of kind customer care employee here.
Try to hang on to him as long as possible. The good ones are very rare to find these days.
Juston goes above and beyond.
Safe and secure units.
Friendly, patient and understanding.
Highly recommend this location.
We’ve had many storage units across the country over the years and after many frustrating experiences this is the first location we actually felt appreciated as customers. Juston was so nice and considerate of our needs. His recommendations on which unit would make the most sense for us were spot on and this kind of customer service should be an example to all the other storage companies (other public storage locations included!!) I only write reviews once in a while, but this experience really brightened my day so I felt compelled to leave a review.
Amazing experience here, especially for holding college storage. My only complaint is the app sometimes didn’t let me access the elevator, but the access code always worked! Would definitely use this location again because of how easy and how kind Juston was!
Loved mr juston, he is a great worker. Proud of his work.
Juston was really helpful and nice! I originally got a unit that was too small and he was able to get a larger unit right away at an awesome rate!
Juston was fantastic and his customer service was excellent. I would definitely come here again!
Juston was very nice and thoughtful. He created an inviting environment and talked my ear off! He helped me out by walking me through the process, ensuring I understood everything, and was very positive. He understood I had car troubles and waited patiently for me. He was super sweet and will definitely look forward to using his building for storage again.
Juston has been a saving grace for me!!! Very understanding & I had a very vulnerable moment and he hugged me and made me feel heard and understood and went out of his way to make sure to help me in a hard time.
I want to say thank you a million times over. I was literally in tears and he saved my day! I’ve been with this storage for almost a year & would recommend to ANYONE needing storage space.
-Shayla 🧡
My experience at Publix STORAGE 825 third Avenue, Nashville, Tennessee Tennessee upon arriving on the property and in the office Juston was extremely polite friendly informative answered all of my questions and multiple units so that I can get a better idea of exactly which size of unit I might need. moving is a very stressful situation but Juston was very upbeat and made the experience very easy and stressfree. He was extremely thorough showing me how to utilise the codes for the entry doors as well as codes for the elevators which is quite a confusing process with one call button for two elevators with two keypad boxes . Juston was very patient and was very detailed showing me everything with the codes because had he not shown me I would’ve been very confused but he walked me through the entire process from AZ hands down five star plus plus plus rating
I have a few units at 825 3rd Ave., Public Storage here in Nashville. Whenever I’m there the manager Juston, has been so kind and helpful. He’s always willing to go the extra mile to make sure that we are happy. I highly recommend recommend this storage facility.
Pam was a great help
I would like to give Justine more stars,he’s a pleasure to encounter⭐️⭐️⭐️
I wish I could give 10 stars instead of just 5 to Juston.He is the one of the most thoughtful and kindest people I ever met. His customer service is unsurpassed. He helped me with a problem I had today cheerfully. He even personally answered the phone when I called asking for help! When is the last time that happened to anyone! Extremely clean, safe and well run storage place! Most highly recommended to anyone needed storage space in downtown Nashville! Thanks, Juston!
We use this location for my company's main storage, staff are super friendly and helpful, and the security with the coded doors and elevators is nice as well.
Juston was the nicest person to work with when I was moving out! He was friendly, let me in and out of the building and elevators. Couldn't have asked for a better experience!
Great experience every time. Juston is incredible and so helpful!
I had an issue and it was resolved promptly.
This issue was caused by bad information given from customer support. It has since been resolved and I appreciate the follow up from management.
Juston continues to excel in his role at this location and I greatly appreciate him following up with me.
I have rented at this location for several years... Worked there daily.. to maintain the storage for my business...
2 months ago a new gentleman showed up to run the facility..his name is Juston... This man is first class in customer service... He goes beyond helping every single customer including myself. Many times I've thought about leaving this facility because of the roughness of the area... After meeting him there's no way I'm ever leaving. So thank you to him and know that I'm a customer for life.
If anyone important is reading this please know what a gem you have in this man !!
I've had a great experience here. Started with a 5x10 but realized I needed more space and better access which happened to be right as the college semester ending which made inventory tight. Juston was super helpful in showing me available units multiple times and went above and beyond in getting me in the perfect space as soon as it became available. Excellent customer service and property management.
While I understand the frustration with the access hours ending at 6pm/5pm weekdays, given the location close to downtown, I'd rather lose some convenience and have stricter hours and know my property is safe with helpful staff available.
I personally would not recommend this place to a single soul, ESPECIALLY a college students. Absolutely the worst moving/storage situation I’ve had to deal with. They close ridiculously early & storage is not accessible outside of office hours. When I went the following morning everything was still ridiculously complicated at 11am/12 pm. There was nobody in the office to assist, ALONG with the carts being locked in the office there was no way to transport heavy things on the elevator. Overall very unprofessional, annoying, & just simply draining. It took me 3 whole hours to move everything. However when I was finally assisted after being there for over an hour, JOE was a great help & very sweet! I can tell its not entirely on the employees but also a corporate issue. They just dont care for the customers!
Juston helped me use the elevator and kept me calm down. He let us still transfer the stuffs even the set time is closed.
Big thanks for dear Juston!!! He is so nice and helpful! We arrived a little bit later than office hours because of the bad traffic but he still helped us to get in and assisted us all the way.
Juston is very helpful
Juston was awesome!! He was determined to make sure we was able to have access to my daughter storage unit to put her stuff in from her college.He knew we drove 8 plus hours to get here. Thank you so much!!!! We really appreciate you Juston!!! Thank you for going above and beyond!!!
I want to SHOUT OUT JUSTON!!!! We arrived 8 mins to closing. I was a little frustrated after being on the road for 8 hrs to realize that the elevators would shut down at 6pm sharp. He came out and told me he would stay after so I could get my daughter's stuff into her storage unit. I really appreciate what he did for us. He also helped some other students who were frantic calm down and allowed them to finished unloading their U-Haul. I could tell they were foreign exchange students who had a bunch of stuff.
Again Juston went above and beyond with staying late to help us.
The customer service was absoulutely fabulous, Juston helped me secure a storage unit at the very last second. He was very patient and willing to help!
We just moved into our storage unit today! Wanted to give a huge shout out to Justin! He was as fantastic on the phone as he was in person! Very helpful and kind!
Clean, secure and well lit facilities. Juston was a huge help set up!
Thank you to Juston for always being a bright spot in the day when I see them!
I recently spoke with Juston about getting a storage unit for college move-out season and let me first just start by saying that he was the kindest and most endearing representative I had spoken to in my time with Public Storage. He was upfront, attentive, and extremely down-to-earth as I explained my situation to him. He ensured that all my questions were answered and was able to help me sort out issues with storage space on the day of a previously made and failed reservation. I cannot express how grateful I am for individuals like Juston and I hope others will experience the same high quality customer service that he presented. 5/5
Juston is very helpful and kind! Worked out any issues or questions we had.
Juston was so incredibly friendly and personable. He made me feel very welcomed and helped make the moving process less stressful! He also highlighted that the place is very secure and they haven't had any break ins. I recommend renting here and Juston will make sure you leave the office with a smile! He even went out of his way to walk me to my unit to ensure my needs were satisfied!
Tren was great in helping me set up and find the unit
Tree went above and beyond to help me out. Phenomenal customer service!!
Juston assisted me and he provided the best customer service I’ve experienced since my time in Nashville. I came close to closing time and he didn’t make me feel like an inconvenience. He also took his time and was very gentle with me! Definitely 10/10 will recommend!
The most clean facility i’ve stepped
into in years in nashville, god bless
Carrie is amazing! Very knowledgeable and always does her best to help when ever possible. She has a great attitude and very friendly! Would definitely recommend checking out this public storage if you need one in this area!
This location has gone down hill recently. The corporate office doesn’t care about the customers or their concerns. Because so many homeless people are living at this storage facility they have locked everything up to where customers can’t use anything. Workers doesn’t show up and they lie about everything. It’s sad and ridiculous that paying people have to go through this.
The site manager is not friendly. Called for support and hang up immediately! Overpriced, Bad access. Can not recommend.
Amelia & Caitlyn are the absolute best. They always go above and beyond to meet your expectations. They are always friendly and remind everyone that the gates and elevators close at 5 or 6pm depending on the day. You have to make sure that you’re paying attention to the gate and elevator locking times. If you don’t you have to wait on customer service to help you. Please be mindful of this, it is very critical. Most people don’t pay attention when they warn you of this. I love the facility, well lit, friendly staff, carts available for use when the office is open. It’s super convenient that the gates open most or all days at 6:00 am. The units are climate controlled, and I love the covered parking area too, so you’re not getting wet unloading your stuff when it’s raining.
The customer service is amazing. Not a single question went without a response.
Kesha was awesome!
I’ve Been With Them For About 3 Years Now && Its Been A Pleasure Always Clean && Very Helpful When Needed.
Shondo is exceptional truly a godsend .she is so helpful and professional . The facility is well run and clean I know that is due to shondo ‘s hardwork . I was going through a really rough time and need to get my belongings in storage quickly. She was so accommodating as well as gracious. You guys have a really special manager in shondo. Thank you public storage for having someone like shondo for world class customer service.
I would not rely on a reservation. I made a reservation and they called to confirm but never told me at any point someone else can come in and rent the unit. The district manager told me that I could have made a payment and held the unit until move in, unfortunately this was AFTER they had already rented it out. Thank God today isn’t a moving day for me or I would have been forced into a different unit that I didn’t want. Highly do not recommend
Not great, wouldn't use. Reason is it's supposed to be a secure facility but upon arriving one morning the locked gates were wide open and the doors unlocked. Went today and the gate + doors were completely locked down with a sign that said due to "bad weather" the gate and elevator is not in use. They had power so it's unclear what that meant. There was also no indication of when it would be in use so just no timeline for when you can get to your stuff. Two not great experiences in a row.
Kesha is very kind and helpful and always helps me whenever I have any questions highly recommend
They made it so great and easy to get a storage unit. Love that there is an app. The person at the front desk was so great.
Moving was a challenge, but Kesha and Shonda made it a lot easier on me during this holiday season. Highly recommend doing business with this storage facility as their team does their absolute best to make your experience as smooth as possible.
I've had a unit at Public Storage for years and we are very happy with their services. Dollies are available for free using a check-in and check out service, making them readily available for all Public Storage customers while on property. Keisha and Shonda are friendly, helpful and reliable! The units are spacious, temp controlled and this location is convenient and safe.
Good people great service
Resha was very helpful thank you so much
Keetie Rocks!!!
Tree and Shonda was amazing with helping us move in definitely recommend
I really enjoy this storage facility it’s clean neat customer service is exceptional!
Love using storage units at this location, they always give the best customer service and help me out well!
This is one of the cleanest storage in Nashville they went above and beyond when helping me decide the right size until to rent she was so helpful showing me multiple units so I compare sizes
Had a great experience
Cleanest public storage
I’ll tell you everything. Worth a read if you are thinking about selecting this location. Ive rented this building before it was public storage and it was life storage.
Pro / Con list:
1. The office is locked during open hours at times during operational hours and seem often short staffed.
2. Currently this location closes early compared to other storage units and companies in the greater Nashville area. You better take a day off of work if you want to move anything that could be time consuming. Their outside doors will lock automatically even if your in the middle of moving items past hours -moving in or out of your locker which means you can get trapped outside and have your unit opened until the next day they open. They will not shut your door or lock your unit (this happened once to me).
3. The building is secure and they do keep an eye out for who goes in and out of the building. They are very strict about that which has its perks for safe guarding.
4. Carts are locked in the office and you must sign in and out.
5. Customer service can be tricky to get ahold of from time to time and you can spend at least an hour on the phone trying to find a resolution to a problem.
6. Front desk people are polite and never had a bad experience with them directly.
7. Space is large and kept up.
8. Elevator can be annoying as you have to type in your code twice to activate it. Once to open the elevator doors and again to select a floor - which the elevator doors may shut again on you while you type your code. So be quick!
Use your best judgment. I was there before public storage took over for years and Have seen the difference.
Very clean and friendly staff very helpful and informative
Came to see about renting a storage unit and spoke with Kesha about pricing and size comparison she was very helpful in helping figure out what size unit I would need thank you Kesha
Friendly staff
Nice and clean
Every respectful
No help! Can’t get a dolley because no one is working and the doors are locked at 1:45pm
Very nice and kind people
Very clean and respectful people at all times I will be back when need I need to rent again Thanks again
Kesha was kind and had excellent customer service!
Thank you Kesha !
Very clean store I will be back to rent they have so much respect…
Currently searching for a place to rent stopped by the office and talked to the property manager Kesha and she was very helpful and informative especially about the e-rental process very quick and efficient and very clean property highly recommend if your looking for a clean and safe place to store your belongings
This is the worst place I have ever rented! They never answer the phone and they constantly raise their rates each month for no reason! They are a rip off so please don’t waste your money! They are horrible!
Always polite and very helpful best storage location by far
Kesha is the BEST!!!! The cleanliness and customer service is top tier
Markeshia is a very respectful and sweet person! She made me feel welcome as soon as I entered the building. Very helpful with any questions I had. She’s a keeper!!
Caitlyn was very helpful and kind
marquisha was awesome!
I had a fantastic experience today at the Public Storage on 3rd Ave --specifically thanks to Miss Tanisha Blair, who had all of the answers, amazing customer service, and got me set up in just a few minutes with everything I needed. Great experience. Clean facility, lots of parking, very secure. Top notch!
Very clean property and would love to rent there again
There is a nice lady by the name of Tanisha that I've seen working by herself at this location many of times and she is still so respectful to the customers even when they get impatient she actually cares about her work and cares about other people's belongings and making sure they have the access they need to their unit while making it all safe and easy she's a hard worker and deserves to be acknowledged by management of this company
Very smooth process storing everything. No complaints about the facilities
Tanisha helped my family and I work through a problem at the storage location and the result exceeded my expectations. She is truly committed to making sure customers leave happy; a true asset to the company.
Just dropped my stuff off from college for the summer! Tanisha and Shonda at the front desk were super helpful and friendly and were able to help me access my storage unit and find a cart in a timely manner! Super convenient experience!
Tanisha Blair was very excellent in helping secure my storage place her customers service skills were superb and personality and smile is one of the brightest I've ever encountered and compliment each other, thank you thank you for everything. And to everyone else you should see her and admire the experience of having great service performed at first hand yourself
Wonderful experience at Public Storage! College move out is so stressful and store rep. Tanisha Blair made the entire process so easy! Thank you Tanisha!
Tanisha Blair went above and beyond to accommodate my family in replacing a lost lock. She made the process seamless and quick. We really appreciate her high level of customer service.
Tanisha Blair helped me and my friend out! She was so sweet and helped us all the way through. She made the process so easy.
We move quite a bit and have had to rent several different storage units over time and this by FAR has been the easiest to move into, cleanest, and most secure facility we have experienced. Would definitely recommend. Ms. Blair in particular goes above and beyond!
Tanisha Blair, the property manager, is an ANGEL of a person. So incredibly helpful in a moment of overwhelm during my move. Could not be happier with the great above and beyond service she provided. Thank you Tanisha!!!!
We worked with Tanisha and she was amazing!
To many homeless ppl hanging around building
If I could give negative stars I would. This place was amazing under Life Storage and has been terrible ever since they changed to Public Storage. It’s dirty, there are never any carts, the hours are not convenient, and the elevators never work. The homeless like to hang out inside the doors which is why they put a code on the elevators. And my rent has gone up $60/month since PS took over. For what? I’m moving out and taking my business elsewhere.
Resha was extremely helpful in setting us up with our storage unit. We walked in right before closing time and she still went out of her way to show us 2 units and get us setup. 5stars! Awesome Service!
Kesha there is amazing! I had a problem with my unit and she got it straightened out. She is seriously the nicest person ever. If you have a storage unit there and have a problem ask for her. She’s great! Thank you so much!
Tiffany was a great help! Very nice and professional employee
Kesha gave the best customer service ever! I original reserved a unit to hold at least a one bed room. Upon arrive my unit was 5 x5 very small I went to Kesha and she took care of the situation immediately and constantly showed empathy towards my situation. This being my first time using a storage she made it the most stress-less part of moving .
This store was so nice and clean the Manger kesha was very nice and helped me out as much as she could I will be coming back to rent...
The woman that works here is a useless human being. Every single time I come here there is not a single person in the office. The carts are locked up. I have seen three full Uhauls before wait outside for over an hour. Moving is stressful enough. All the customer service members are wastes of oxygen and all deserve to be fired.
The store was very clean and Ms.Kesha was an big help with everything and she is so respectful I will be returning back thank you…
The only reason I will give Public Storage 5 stars is because of the staff and that's Tanisha. She was literally the biggest help from the beginning until the end.
She offered all the services she could and then some. I am new to the area and she told me of some local spots to try. I definitely want advice from the locals.
She offered cold water for me and my movers. She went through everything thoroughly about being a customer with Public Storage. She offered additional tools to make the move easier. I ran out of storage and she assisted me with a 2nd storage.
She went above and beyond her job requirements at the end of her shift. Most people would've abandoned me at the end of theiStorage. No ma'am, not Miss Tanisha.
My move has been a horrible experience for the last three weeks. I was really down but Tanisha was the light at the end of the tunnel for me. She is genuinely a good person and the world needs more Tanisha's to help them make it through the day.
I was out of options and she was a GREAT HELP.
Thank you Tanisha!
I told them before I rented this unit I was handicapped! They put me in an inside unit on the 5th floor, even after I asked for a drive up unit, they could have at least put me on the first floor! They only have 2 carts! This is a facility that everybody I saw go in and out only stored clothes...A waste of money...I could not do the 5th floor...
Good customer service and always smiling
Tanisha Blair was the lady that help me very good customer service skill with customer service like that you will always have me for a customer
Markesha is the best! Come see her!
Tanisha was super helpful and very personable. Really appreciated her help and service! 10/10
Needed to get a larger unit and was helped out by Kesha! She was super helpful and was able to answer all of my questions.
Kesha was extremely friendly and efficient getting me into my unit. She went above and beyond to help me. I appreciate her energy and look forward to working with her and Public Storage.
Kaitlyn was fabulous and was so informative.20 stars!!!
I had an issue with my account and the District Manager contacted me personally to resolve the situation. I appreciate the level of customer service I received from Jacob.
The staff was very helpful always there when I needed them or got back with me. Their one of the best storage places. 😊
Great help.
Great Storage place to use
Good customer service
One of the best Public Storage I’ve been to. I recently moved back to Nashville from Texas a few days ago and I’ve searched for a good storage company and I came across Public Storage and the GREAT customer service sold me and not to mention the affordable rates. If you’re looking for a good storage company Public Storage is the place for your valuable items.
Excellent service the woman who attended us was very nice and help us
Amelia has great customer service skills. I didn't expect the price i got; however, it was less than expected Thanks!
The 5 star review I previously gave was for LifeStorage, not Public Storage.
EDIT 2: Cheapskates raise your rent, reduce the hours you can access it, make it harder to get in, and then they have the audacity to put up a passive aggressive sign saying if there aren't carts, don't ask the office where they are.
BUY MORE CARTS WITH THE RENT INCREASE YOU PUSHED ON US.
EDIT: I'd give negative stars now. I just got an email indicating that in May they're increasing my rent another $45 a month for less service and a facility that isn't as nice as it was with Lifestorage. I'm vacating. And their chat rep didn't even show a shred of empathy. Awesome.
I don't really appreciate a new company just popping up and saying, "hey! Now we're in charge of your stuff. Not only that, but we've changed your bill due date, and there's nothing you can do about it!"
I lost my job and was out of work for 3 weeks. I was 2 weeks late on my payment, so they held my stuff hostage. Now that I'm current, I find out that they changed the access hours to 6a-6p and 6a-5p on the weekends? Ridiculous. Now I can't even access my stuff in the evening.
That's just plain absurd. They cite "security reasons", but I'll bet it's so they can use the lot in the evenings to charge people to park at 3rd and Lindsey. Come the first of the year, I'm storing my things elsewhere.
Great unit!
Kesha was very helpful, polite, very neat and clean inside and respectful.
Keisha helped me find a storage unit quickly and for a reasonable monthly price. I would definitely recommend public storage to anyone looking for climate controlled storage at a reasonable price.
Kesha & Crystal Were Amazing In Answering All Of My Questions About Storing Never Have Used A Storage Unit Before So I Had Some Concerns And These Ladies Were VERY INFORMATIVE I highly recommend these ladies
Crystal is amazing and needs a raise
Was just coming here to get some things out of storage was really impressed with the professionalism that caitlyn and markesha exhibited. Definitly come here if you need a storage space!
Had an awesome experience and Kesha and Caitlyn were so sweet and helpful. Definitely recommend for someone needing some space.
Had a great experience renting here! As a business owner, we frequently need to get short term units all over the US for our needs during business travel and this particular location made access easy for my employees, and when I called while they were busy, the manager called me back even though I did not leave a message. The manager (Keisha? Not sure I'm spelling that correctly) was so nice and attentive! Hands down one of the best renting experiences yet!
Markesha was absolutely amazing! She was very patient and helpful with helping me find the right size storage unit I needed. She was very knowledgeable about the sizes and units. I definitely recommend this place for your storage needs, friendly and very professional!
Kesha was wonderful and I’m so grateful for her help.
Kesha is lovely! I had issues paying online and she guided me to the office and helped me pay and set everything up! Super kind and efficient. I recommend!
I’ve been using this location since it was life storage and I’d have to rate it a 2. Simply because of the hours the doors are locked, the quarterly increase in your monthly rent.
I have the biggest unit they offer and I pay about $150 a month. They tried to jack my price up to $210 a month because of “inflation” which is beyond ignorant. I am doing my best to empty my unit so I can cut ties with this place.
The hours are ridiculous. The place is secure don’t get me wrong. But you use a passcode so why can’t you just access your belongings whenever you need. They are open 9:30am-6pm. With my work hours 8-5 I literally can never get into my unit.
Other than the one two items which are important to me. The place stays clean. Just a bit on the greedy side when it comes to money. There’s always additional fees somewhere, or price increases.
Came in today looking to store and Kesha answered all of my questions store was nice and clean I will be back thanks Kesha
This is a great storage facility that is well maintained and seems to be very secure. Jeff goes above and beyond to provide outstanding customer service.
I needed a new storage unit in downtown Nashville on the fly. I did a reservation online, and the staff here followed up promptly the next morning. They were very welcoming to me, and both Caitlyn, and Spring went above and beyond the call of duty in regards to meeting my needs.I was able to take a quick tour and see my unit before finalizing, and I got all of my questions answered. The facility is extremely clean and I’m looking forward to my long term stay here! Btw… it was the absolute best price within an hour drive.
Thank you, ladies! Bradley Harrison, Owner of NashvilleTrendZ
Spring was immensely helpful during my initial visit on 5/2/22. She promptly removed the safety lock on my unit when I realized it was still on, and she also entered a refund for the supplied lock (I had brought my own). I greatly appreciated the help!
Ms. Spring is super nice and helpful. Definitely recommend her!
Spring has been Great customer service she was a great help today
This place is bad...bad ..bad..no access..web site us wrong..they don't care...property manager is very religious...well..practice what you preach...today there are 4 of us waiting to get in..do not rent from these people.
One of the best storage places I've talked too. Spring was very helpful with my questions and concerns. Differently worth checking out.
Spring Help me and was absolutely outstanding with answering questions and be very open to help me And getting everything settled. Thanks Spring
Spring was amazing ! Showed all the units until I decided which one I needed ! Great manager !
Great experience with Brandie!
Awesome customer service. Met worker there named Jeff Swift. Got me a good deal on a locker for me and my friends, couldn't have asked for better service.
Spring was awesome! She helped me with all my needs and exceeded my expectations with help! Definitely recommend going to her with any questions or concerns you may be having!
Brandie is awesome, assisted with my scheduled vacated! Would recommend seeing her here again. Friendly face!
I leased a storage unit with my name and information. I noticed on my email bill that the name wasn’t correct so I went into the store and they said someone else’s name is on my unit and won’t give me access to the unit or my things. I called corporate and they stated the store never contacted them when the told me they had contacted corporate. This is unbelievable that all my life of 41 years is in that storage unit and they won’t give me access to it. I went into the store and leased it in my name and how someone else name got on it is beyond me. This is a big mistake on their end.
Called and talked to spring. I had a wonderful time talking to her. She was very courteous and knowledgeable about the units and pricing.
This location is amazing, they’re very secure and the hours are really good considering the area. Andrea was extremely helpful & very patient with me. She’s been amazing so far and i look forward to coming back for any other assistance. Unit & building are extremely clean & well maintained. 10/10 would highly recommend
Dont be fooled by the 5 star reviews for this location when it was Life Storage. This storage unit location was fantastic when it was under Life Storage. The reason I chose Life Storage was due to their hours of accessibility. It was especially convenient to be able to access my Storage unit that houses my personal belongings after work. Now I have to schedule a day off in advance to get to MY things. There was no security issue with Life Storage being open for longer and it's a ridiculous insurance measure on their behalf to close at the same time that most people clock out for the day. I will be moving out this month because of this inconvenience as well as the other changes that had to be made in the transfer of ownership. I have used Storage Units with other companies in the past and Public Storage is the only company that has continued to inconvenience me with access to my belongings.
Bien
Andrea is awesome. She was extremely helpful as I am new resident and trying to figure everything out.
Andrea and Jeff were great to work with! Easiest move in ever!!