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Public Storage Self-Storage Units at 3891 Thomas St, Memphis, TN
Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat 9:30 AM - 5:00 PM
Sun Self Service - online & on-site eRental
Gate Access Hours
Mon-Sun 6:00 AM - 10:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat 9:30 AM - 5:00 PM
Sun Self Service - online & on-site eRental
Gate Access Hours
Mon-Sun 6:00 AM - 10:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
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5'x5'Online only price$ 41/mo
Small 5'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 41/mo $51Best Price Label
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5'x10'Online only price$ 51/mo
Small 5'x10'- Outside unit
- Drive-up access
$ 51/mo $64Best Price Label
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5'x10'Online only price$ 54/mo
Small 5'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 54/mo $67Best Price Label
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5'x15'Online only price$ 77/mo
Medium 5'x15'- Outside unit
- Drive-up access
$ 77/mo $97Best Price Label
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10'x10'Online only price$ 97/mo
Medium 10'x10'- Outside unit
- Drive-up access
$ 97/mo $121Best Price Label
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10'x15'Online only price$ 121/mo
Large 10'x15'- Outside unit
- Drive-up access
$ 121/mo $151Best Price Label
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10'x20'Online only price$ 159/mo
Large 10'x20'- Outside unit
- Drive-up access
$ 159/mo $199Best Price Label
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At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 342)
The customer agents were great! Debbie was nice! Rodney was super and nice and very knowledgeable! I will suggest this storage to my friends and family!
I was looking for a good place to store my furniture. Le Kendra Glover was very helpful and kind
I had an awesome customer service experience with Rodney. They were in the midst of some changes and still managed to give me top tier service. The storage unit was clean and I’m really loving the security measurements and lighting. It’s hard to find your desired product at your budget along with service that makes you feel valued. Rodney and the Public Storage team provided all that. If you’re looking for storage space, look no further. This is it.
Wonderful awesome customer service went over and above for me. Thanks so much... Everyone please stop by, they are amazing.
Rodney Jackson was very nice and direct. Loved his service
Thanks Rondney for helping me at the right time.
Mr Rodney has excellent customer service and phenomenal people skills. He went above and beyond to help me get this unit. He is greatly appreciated and his 5 star services, in a very inconvenient time for myself. Kudos to him!
Rodney assisted us in transferring our units and although he advised me of his recent employment with the company his professionalism and knowledge of his job responsibilities were on point. He was personable and friendly which made the process pleasant. Definitely will remain a loyal customer.
Perfect service
Hi to whom concern! I had a great experience With Rodney Jackson tofu’s! 7/38::023! He did such a wonderful job! Great guy!!
Rodney and Monica are amazing. They were so helpful and friendly. Most definitely deserve a raise...I would give 6 stars. Thanks Thomas location.
Monica was great to work with. She went out of her way to show me several different storage units. Overall a great experience.
Ms.Monica was very respectful and nice and she showed me the whole building its very clean she did a great job
Thanks.
Monica Allen.. great customer service ...kudos...
Beware Beware Beware!!!!!Huge rats. Stay away beware. They are never there to collect payments. The manager has a foul mouth. She cussed me out cause I didn’t let her stuff her mouth with food while trying to help me at the front desk. Then proceeded to not let me in my storage after I paid a full balance. Stated she was too tired. She didn’t like walking. To her defense she was a lot of overweight. But this is your job ma’am. I think the reason she really got upset is because I wanted to remove my things from those huge rats. I couldn’t upload pics. But will keep trying. Don’t say I didn’t warn you guys!!!
I went in completely blind about what type of storage unit I wanted to rent. Monica was there and she helped me greatly in getting myself on track. The service that she provided was excellent and any questions I had she made sure to give me an answer no matter how silly the question seemed. It was extremely nice to have someone there that treated me like a human meaning and made me feel welcomed.
Great experience! I feel very well taken care of
Great service! Monica was great.
Excellent
Keep up good job
Very Helpful to me and knew exactly what I was looking for! Highly informational and very kind and nice!!!!
I've had a unit here for less than a month and all of my family's clothes have mice droppings in them. There was a dead mouse in the unit and the whole thing smelled awful.
Monica made the process so easy!!! I was moving from Florida to Memphis and Monica helped me every step of the way. Once we arrived she already had everything set up, so it was an extremely easy process that took barely 5 mins to get my unit #, lock and keys. Monica is great!!!
They had good customer service and very friendly and helpful.
Great service
Arnitha was very helpful. I really enjoyed her conversation and great customer service!
Tabitha was very helpful.
Rental was easy and affordable. Thanks!
I had a great experience with this location. The location is very clean and organized. The property manager Monica was very helpful and attentive with all of my needs.
Thanks for the help.
Monica was so great! I was looking to rent a storage space and she gave me all the information I needed. Thanks, Monica! Can’t wait to stop by again!
Great staff with big smiles to make your day.
Monica was great
Clean property great service
Very good experience
I had great customer experience at the Thomas Street Simply Self Storage in Frayser. Monica and the staff are all great. Very helpful and courteous.
Very informative
Great customer service Monica was awesome great job very convenient
Monica has been more than helpful. She assisted me with every single question I had in a pleasant manner.
GREAT!
Monica made my visit very professional and pleasant
Absolutely glorious
Tiffany and Tabitha were great.
Tabitha was very helpful,patient and knowledgeable.
It has comevto my attention that Simply Storage at 3891Thomas in Memphis, TN.has had several break in's at this location and nothing has been done to prevent this, what about your security camera's as well as the security you boast about in your ads. Has police even made aware of this?
I dropped by to ask about renting a unit. The young lady Donna was extremely friendly and polite. There was a rude customer in the store and she handled it VERY WELL.based on her customer service ALONE, I will be renting from them!
Donna was very helpful and respectful
Tabitha was excellent! She was so helpful and showed great customer service. I hope get her everytime I come in to pay my storage.
What days they have an auction?
Let this company be a last resort.
Tabitha was very, very helpful.
Tabitha was very helpful nice an customer service is a rated plus with me thanks
Tabitha was very nice.
You never know when an attendant is going to be on the premises.They have open on their website. They are only opened for customers to enter the gates. Just recently I found out they are not open on Sunday, and Wednesday, look like they are closed on Thursday also. They don't notify customers about the days of closure.Their website always say open during their suppose to be business hours. If you must pay, get a money order, if you trust the deposit box, I don't. I waited three hours today to see if an attendant was on site, it wasn't . The phones don't always request you to leave a message.
Very good service, she was very professional with her job. Stephanie was great.
Cadi was great! Very kind and loving.
Excellent, professional costumer service!
Tabitha was a beautiful person and well spoken and she did a fantastic 👏job getting me a storage
Cadi was great with her customer service.
Fake reviews. Ask if mice or rodents are covered by insurance- they're not.
Tabitha was very helpful.
So far no issues. The lady that helped me was very nice. Place could use some fixing up to certain storages to avoid damages to items in units.
Cadi was very good to me
Tabitha was so wonderful and came to help me she’s so wonderful and very friendly.
Great!
Jameice was amazing and helpful.
Love this place nice clean and customer service is wonderful
Megan the manager was so helpful and knowledgeable. She was very professional and I so appreciate her help. Will recommend to all my friends.
I owned a storage facility. Exellent prices and really earned my business. Customer service is Noteworthy. Im going to really enjoy using this storage. Its the People that impresses me.
Megan was very professional. She was great at helping me choose a storage unit.
It's alright. Nothing fancy here. A key panel to let yourself in. There are no inside units at this location.
I found this place through a call to an 800 # w someone who was not a big help. It was only when i called Megan at the location that my experience became good. Skip the 800 number and call the location and Megan will take care of you.
Great customer service. Lady was very pleasant and professional.
Megan was very professional and helped me with everything I needed.
Megan was so nice and was able to help us with everything we needed.
no problem with finding me a storage place, didn't have to wait long . took good care of me... thank you megan
I won a auction unit and the Manager Megan was so helpful and very nice. Need mire people like her in the world.
Im a current tenant and megan the new manager is very helpful and is doing a great job with keeping up with the property. Hopefully we can keep her around for a while.
Megan was so nice. She helped me find the unit I needed. I do recommend this place!
Very good staff and good prices but the facility needs a little maintenance.
Very Professional great customer service friendly Thanks Ms Megan S.
My experience with Simply Self Storage was great! The on-site manager Megan was awesome! She was knowledgeable, prompt and very helpful in helping me choose a unit. I would definitely recommend this location to family and friends!
Zack was great! He helped me with everything!
Very easy and smooth move in process. Thanks to Mr Zach. Very professional and nice personality.
Good customer service
Dakotah, great customer service. Made it simple and easy to get my unit. Thanks
Dakotah he was great
Can I make payments over the phone?
My husband and I used this location because it was closest to our home. We were helped by an awesome lady named Mary. She was incredibly kind and helpful and made the whole experience enjoyable. We spent time having a little chat and she was so welcoming to the Simply Storage family! Everything was easy to understand and everything was easy to rent from start to finish. I think this will definitely be a good choice for storing our items!
Lots of storage units were burglarized. Mines received a mice invasion. Similar to the Capitol Hill insurgent of 1-6-2021.
Great customer service!
Nice and friendly ppl
Nice looking and friendly
Erin was very helpful with helping me. She had a positive attitude. She greeted me with a smile and a gentle handshake. She answered every question with a nice tone and a spot on answer. she even told me to have a nice day!! BEST CUSTOMER SERVICE YET!!!
Thanks to employee Erin customers service was very nice and helpful!
The lady in this facility was very rude I went to rent a unit and she seem like wasn’t listening to my needs she was on her phone with the headsets not even listening what I was saying I have to respect my self several times sorry but I have to take my business somewhere else
This young lady was very professional and very nice easy to talk to....I will definitely refer more people to self storage because of Erin .....thanks
Kurris was Amazing from beginning to end this morning. And the young lady that I spoke to about increasing our time was very helpful and took care of us as well. I believe it was Keoisha. I apologize if I got the name wrong. 💜💜💜
Kay was great.
Very helpful. Only took a few minutes to get set up and I love my new unit. I got a chance to see a few options before purchasing so that was great. Definitely going to refer all my friends.
Kay she was so helpful and nice too me I love the way she approach me very respectful thank you Ms Kay 😘
Tabitha gave me great service. She remained friendly, direct, and professional during the entire process.
Tabitha is amazing. She made the process smooth and quick. Thank you Tabitha!!
Tabitha was great, awesome customer service love the experience thanks again
Tabitha called me about the reservation I made online. She helped me find the location. When I arrived, she was excited to greet me, and very sincere when I started talking about my grief. I loved my time with her. The storage place waa very clean and exactly what i needed. Thank you so much.
I had very great service today tabitha really help me with my needs I thank her
Tibitha was nice, she was knowledgeable of the units she was kind and very helpful
I needed a storage unit asap on a sunday. I filled out an online form before they opened and Sara called me shortly after. She was at the office when I got there and got me in a storage unit quickly and painlessly! Sara was so easy to work with and super sweet! A really good price for a big unit. Hate I just found this place, would have saved me time and money! Thank you!!
I had good service today by a nice lady I can’t remember her name but she was very nice & friendly
Ms. Ebony was so hopeful and very professional.. Thank you so much
Great customer service. Very helpful! The best I’ve ever dealt with.
Ebonie was wonderful she was so helpful I dreaded moving because I was concerned with all that I knew I would have to do but Ebonie was a life saver!!! She’s definitely an asset to your company!!!
Ebonie is amazing! Love her!
I really appreciate Mrs. Ebonie Brown taking the time to explain everything for me. She was very friendly and patient with me. I really appreciate that a lot. You don’t get that too often,
HELLO I WOULD LIKE TO START OFF BY SAYING EBONIE BROWN IS ONE OF THE BEST AT THE 3891 THOMAS LOCATION. SHE WAS VERY MUCH ATTENTIVE & POLITE. I WOULD DEFINITELY RECOMMEND THIS LOCATION TO FAMILY & FRIENDS. ALSO, SHE HAD SUCH A PLEASANT SMILE & A PLEASANT ATTITUDE. SHE TREATED ME WITH RESPECT. THANK YOU EBONIE , PLEASE KEEP UP THE GOOD WORK.
My experience at Simply Self storage was amazing the manager Ebonie Brown customer service was awesome! We need more managers like her! Thank you!!
A friendly nice staff and environment, one specific manager by the name of Ebonie was very helpful and polite with helping me, she had great customer service ! Overall very pleased
I simply love Simply Storage. The manager Ebonie is very polite and helpful!! She's also very friendly! I'm glad I chose simply storage. Ebonie and Simply Storage gets 5stars❤
Nick was extremely helpful highly recommend!
Excellent experience
Good Customer Service
Good storage place
Nick was very nice, friendly & extremely helpful. He assisted me with getting the storage unit that i needed and in the time frame that was appropriate for me. Nick is knowledgeable about his job & compationionate about your needs.
The manager Nick is wonderful!! very friendly,explain so that I can understand,maked sure my units was clean before I rented them,no problem getting both units.Place is clean,office,bathrooms clean.5 star Simply Self Storage for your wonderful manager Nick!!!!!
Great customer service.
So far they have been great professional friendly and very helpful
Fantastic customer service. Very affordable storage units, which are also clean and safe. Would highly recommend.
Nick, the store manager was awesome! He could’ve sold me an unnecessary sized storage and taken my money! Very helpful!! Thank you!
AAAAA+++++ Rating- Store Manager Nick provides awesome customer service, very friendly attitude, store smelled pleasant, makes atmosphere welcoming to customers. Would definitely recommend to family and friends. Wendy D.
Nick took good care of us. I really appreciate the service I received. Would recommend to anyone!
Very professional, helpful staff.
Amazing customer service.
Very nice place
I love this place. Manager is very friendly. If you ever need to store this is the place.
Corrie was very helpful especially since she was covering two stores with a walkie talkie. I really appreciate the help and kindness
I put the storage in my name for my exhusband and the lady said he can takeover and it was transferred to his name...but when he stopped paying the broad tried to send me the bill I snapped
Rat droppings even in climate control. Had to toss a third of my items. Items stolen. Never using again
Tim was very friendly and helpful. I wish every employee in the service industry was this knowledgeable of thier job. Good work Self Storage for hiring that one! 😁
Tim was very helpful with my purchase today
Staff was efficient and great at showing the facilities. Recommend to anyone looking for storage in the Memphis area
Nick took care of me easy quick n simple read all the detail for me thanks
Great customer service... Clean and very secure environment... Nick was absolutely great!!!
Great customer service. Very professional.
Nick really took of me. Nice facility. Happy trooper.
Appreciate Nick great guy very helpful..
Just wanna say THANK YOU for all your help and for your efficiency. You're an asset & I wouldn't store anywhere else. Happy New Year!
Tim at the Thomas location was a huge help in selecting the unit size I needed and giving me a great price he provided excellent customer service he was friendly and went over and beyond to make this a great experience if I could give 10 stars he would be a perfect 10! Thanks Tim!! :)
This is the best place around memphis i stored my things there a few months ago for about 3 or 4 months and i would never go anywhere else. And will go back if i ever needed a unit again
Awesome experience with Nick the store manager. He’s very professional and the storage unit was very clean.
Great business
Great business
Nick was AWESOME.. Even though it was chilly outside he didn't hesitate to show us a unit outside.. He was very friendly and kind. I would recommend my friends to use Simply Storage on Thomas anytime...
Nick has great customer service. Fast, affordable, and great hours to come to and from the storage facility.
Very helpful Highly Recommend
Never rent from this place a guy name Mike is a big rip off and never want to hold up for customers service
Just had an awesome experience renting from Nick and Manager Mike at this location. Nick was knowledgeable and quick to offer other supplies. Mike sealed the deal with first month free. Happy New customer😎
Friendly fast service. Nick was a lot of help and was very informative with every question I had!
The man was a great manager
Visit was pleasant, Nick was very helpful
Patricia did a good job getting me and your establishment she is a good worker good job simply self storage
He was very helpful
Nick was so helpful,and had great customer service. Very pleased with the customer service here!
Very professional service
Excellent service
Nick is the bomb! He made the process fast and easy.
Enjoyed Nick Professional Skills.
Simply self storage what can I say great customer service very helpful and willing to work with you on pricing 5 stars from me
Great customer service smelling good cold air simple and fast service
Nick was very professional. His customer service was awesome. Very pleasant atmosphere.
Nick has really awesome customer service! Very crispy air
I had a wonderful experience. Nick was a great host and saved me money. I would definitely recommend you try them. Great job.
Nice friendly staff. Needs air conditioning. Office was slightly warm.
Great experience with Nick. Thanks for the help
The service was quick and to the point and Kierra was really friendly
Nick helped me so much, i really appreciate his professionalism towards me and i will definitely recommend this storage to my friends. Thanks alot
No good rats in storage
I'm a new customer there and the customer service is bad. When trying to enter the gate a FEW DAYS now it said my access was suspended and I only been a customer for 2 weeks. They are doing nothing to help. Its disappointing on how poorly the service is. Especially when you're a paying customer... This is a lie I called corporate mo return phone called we left voicemails we got no call backs at all. No one cares about your service from cooperate or the employees.
My first initial visit when purchasing the unit was pleasant. I moved to Atlanta and came back 2 weeks and 4 days after purchasing my unit and was unable to access my personal belongings. I was told I had to pay more money on top of what I already paid to access my unit after being told that my first month would be free by an employee Ashley. It even has a big sign in there front yard that the first FULL moth would be free. This is a lie. Had I known that the company is money hungry and doesn’t care about people’s things or money I would have made another decision. After getting your unit don’t bother calling about any issues. You can only leave voicemails and pray someone calls you back.
Security could be better
This is an amazing store very pleasant service and security 24/7
The mgr there was extremely helpful, and courteous. I'll definitely recommend thus store
Very reasonable price and the staff was very friendly. Very secure and clean. It's everything I need from a storage complex.
They don't care about anything..I wish i could take this one star back..the property is run down..units leak and flood all the time and they know it..the dont repair the properly..and rapidly increased rental rates is all you will experience here...my unit has been damaged for over two years..still no repairs yet...The area management is a funkin joke...a big one! With no punch line!! I wish they would label it as a nuisance .It's destroying people property..I have spent so much money here only to have my property destroyed by mold from a leaking roof in my unit..holes drilled by the company to install cameras..they refuse to correct the situation...They always looking for some new suckers to move in...i hate i ever moved on this property...
I had an amazing experience, staff was very very helpful with opening a new unit. Made it very worry free.
This is a wonderful place to store your things security cameras 24/7 wonderful staffing agency you should come 😊😊😊😊
Ashley was very helpful and nice
Very nice and respectful customer service,and I'm very strongly believing my belongings are safe n secure here
Ashley is very helpful
Ashley was great!!!
If you need a storage unit.. Please stop by and see Ms. Ashely... She will take care of you! Very good customer service..
Rupert was excellent. I got there before they closed.
I must say from all the stories I heard about putting things in storage I must say that thoses stories are not always true. I went by simply self storage on Thomas street to check some units and I must say that Rupert the associate was very pleasant and helpful with all my questions and was willing to help me in anyway plus the facility is clean and awesome
Good people
The service was wonderful. Rupert, the property manager, was detailed about the facility and the contract of renting a storage uint. Simply self storage has best prices in town. Even though he is not a Cowboys fan (LOL) we loved his service!!!!👌THANKS RUPERT!!!
Great service! Thanks to Rupert!
Terri was very professional and courteous while helping me with my unit
Has great service
Grate service
they great
This one of the best storage every I recomade them
Nice and helpful
Terri was wonderful very helpful and to the point.
Friendly fast service pleasant environment and great prices
Great service in affordable in privacy is a key thing at simple self storage
People here are very nice and i feel like my thinks where safe the the short time I used the storage
Thank you Ms Boone for being so courteous.
Terry was awesome!!!
Very good experience. I recommend to all. First month free also.
Thank you very easy and nice.
She's great... Great service very personable! Great deals!
Best customer service from Terry
Ms.Terri was very professional and courteous. Explained everything in it's totality. Thanks Terri
Great service
Helpful staff, got a good storage for a good price
I found the best storage right here. Wonderful customer service!
The best
Thia was a great deal i like it Horray Thank
Thought it was going to be hard to find cause I've traveled thomas st many times but the office staff kept in touch and they was very professional when i came in. I will be using this storage center from now on oh yeah and the rates arent bad either.
Great customer service. Terri is AMAZING!
I walked and immediately was helped. Ask what was I storing and how big my pod was to determine how big of a storage I needed.
Terry was great! A pleasure to work with her
Came in 30 minutes before close and and was out less than 10 minutes The lady Katrina was very courteous and professional I would recommend this facility to anyone in need of a storage.
Didn't Get Her Name But She Was Wonderful
Service was great. Good prices.
Katrina was more than GREAT!!seriously very nice woman an the storage had to be one of the cleanest I've seen..I really appreciate the service my family received..
Great service
Very nice staff. Will recommend.
Quick fast and easy. Very helpful, nice staff!
Great customer service
Kat it so very nice!! Clean storage in great prices..
Needed info and Katrina gave thorough facts. Lol great service.
I was impressed with the fast and friendly service today . The manager let us take our time so that we could make our best decision.
Great service. Katrina and Keira were awesome!
Good customer service. The ladies were great
Great service!
I had the best service quick and easy. Katrina covered it all to meet my needs.
Excellent customer service at check in. Unit purchased is a 5x5 climate controlled unit.
Friendly, fast Customer service & very affordable
It's a great and friendly place
Ms.barbara handle my storage affairs great....she was very professional. ..thanks i would recommend her..and simply storage to my friends...
Fast and easy service!
Ms Crisp is always friendly and gives great Customer service
Mrs Crisp was very helpful, great customer service given to a last minute future tenet, I needed help, and she did just that,
Friendly staff
Great place to park , very clean
Wonderful as always. Very knowledgable staff & management. Always willing to do extra for me each time when I needed it. Property is always well kept and pleasant...
Ms Barbara is very helpful, and showed concern when i was needing to store my belongings, she helped me save money by coming to SSS..... I'd recommend her and SSS to all my friends
My storage unit is full of rat urine and feces and there was a live one in there I was given two bags of poison to put down myself but no-one came to look at my unit or offer to help me clean up the droppings. I didn't expect to move rats or mice to my new home!!!! I'm highly pissed off they should have treated the units prior to move in and had rat poison already in there
Great
Customer service is on point. Very helpful in finding the right unit for me.
Never had any problems.
The best storage place I've been to in a while .great Customer service thanks
Mrs.Barbara has excellent customer Service
Excellent customer service and Mrs Barbara really helped me find the right size unit for a great price. Thanks for your help!