Public Storage Self-Storage Units at 201 Williams Ave, Madison, TN

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Office Hours
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
Office Hours
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
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5'x5'Online only price$ 42/moSmall 5'x5'- Inside unit
- 1st Floor
$ 42/mo $55Best Price Label1 unit left! -
5'x5'Online only price$ 45/moSmall 5'x5'- Outside unit
- Drive-up access
$ 45/mo $60Best Price Label -
5'x10'Online only price$ 52/moSmall 5'x10'- Inside unit
- 1st Floor
$ 52/mo $69Best Price Label -
5'x10'Online only price$ 55/moSmall 5'x10'- Outside unit
- Drive-up access
$ 55/mo $74Best Price Label -
5'x5'Online only price$ 57/moSmall 5'x5'- Climate Controlled
- Upstairs/elevator
$ 57/mo $76Best Price Label -
4'x14'Online only price$ 61/moSmall 4'x14'- Outside unit
- Drive-up access
$ 61/mo $82Best Price Label -
10'x10'Online only price$ 84/moMedium 10'x10'- Outside unit
- Drive-up access
$ 84/mo $111Best Price Label -
10'x15'Online only price$ 92/moLarge 10'x15'- Outside unit
- Drive-up access
$ 92/mo $123Best Price Label -
10'x11'Online only price$ 93/moMedium 10'x11'- Outside unit
- Drive-up access
$ 93/mo $124Best Price Label -
10'x17'Online only price$ 93/moLarge 10'x17'- Outside unit
- Drive-up access
$ 93/mo $124Best Price Label -
10'x20'Online only price$ 138/moLarge 10'x20'- Outside unit
- Drive-up access
$ 138/mo $184Best Price Label -
10'x25'Online only price$ 169/moLarge 10'x25'- Outside unit
- Drive-up access
$ 169/mo $225Best Price Label -
20'x20'Online only price$ 228/moLarge 20'x20'- Outside unit
- Drive-up access
$ 228/mo $304Best Price Label
Nearby Self-Storage Locations
Self-Storage Near Madison
Resources from the Help Center
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Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Madison Storage Units Near Route 31E and Route 45
Madison storage units are located near route 31E and Route 45, just outside of Nashville.
Enjoy the best that Nashville has to offer, while still finding room to spread out in Madison, Tennessee. Popular with commuters, young professionals, and growing families, Madison is the place to be!
Our handy 5x5 storage units are great for stashing sports equipment, fishing gear, hiking clothes, and everything you need to enjoy a day at Old Hickory Beach or Cedar Hill Park. Plus, you'll even have room for your golf clubs after teeing off at Gaylord Springs Golf Course or Hermitage Golf Course nearby.
No matter what your family loves to do, keep them organized with a 5x10 storage unit, which can hold bicycles, instruments, art supplies, patio furniture, and old clothing. Why dig through items you only use for part of the year when you can store them?
Whether you live in an apartment, townhome, or just feel your house getting cramped, our 10x10 storage units are ideal for reclaiming your space. With room for furniture, electronics, large boxes, and even appliances, 10x10 storage units will get that extra stuff out of the way and make you feel at home again.
In less than half an hour, you can be strolling through the historic streets of Nashville, walking in the footsteps of Johnny Cash, Elvis Presley, and Dolly Parton. You can learn about all those stars and more in the Country Music Hall of Fame and Museum.
At this location, we offer indoor storage units (some are even climate controlled), and outdoor storage units so you can store your way. For the easiest experience in self storage, use our eRental program to book a contactless move-in today!
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 554)
My day started off horrible. When I walked into the office and was greeted by Angela everything turned around. She was very polite, friendly, helpful and reassuring that everything would be ok. She made my Public Storage experience a great one. Thank you Angela.
I was at this Public Storage today moving some things to my house and my car ran out of battery. Angela saw me on the cameras from her office and came over to help me. She moved me to her office since it was getting hot outside and offered me a water bottle. She recommended that I use my auto insurance's roadside assistance service, so I did. I waited in her office (with AC) until the tow truck arrived. Without asking for her help, Angela noticed that I was having trouble understanding the towing service and helped me to understand the message. I believe that all storage services offer similar benefits. The difference is made by the people who serve customers. I wish there were more people like Angela Simmons in every customer service at every company in America. Estaba en este Public Storage hoy moviendo unas cosas a mi casa y mi carro se quedó sin batería. Angela me vió en las cámaras desde su oficina y se acercó a ayudarme. Me movió a su oficina pues estaba haciendo calor y me ofreció una botella de agua. Me recomendó que empleara el servicio de asistencia en carretera de mi seguro de auto y así lo hice. Esperé en su oficina (Con aire acondicionado) hasta cuando llegó la grua. Angela, sin pedir su ayuda, notó que yo tenía problemas para entenderle al servicio de grua y me ayudó para comprender el mensaje. Yo creo que todos los servicios de storage ofrecen similares beneficios. La diferencia la hacen las personas que atienden a los clientes. Ojalá hubiera más personas como Angela Simmons en todos los servicios al cliente de todas las compañías de América.
We rented a storage unit and Tiya at the front desk was kind, professional, and knowledgeable. I recommend this storage business very highly!!!
I started renting a unit here a few months ago. From signing up to any continual maintenance, Fallon has been a great representative for the company. Moving items to/from storage has potential to be very stressful and Fallon's friendly down to earth demeanor is very helpful.
Fallon is great, very personable! Great customer service at the location!
Fallon was very helpful and explained the storage , fees and hours very well. She was friendly and helpful when I shared I couldn’t complete the online process. It took only a few minutes to complete and I was able to secure my spot! Thanks so much!
Fallon and Angela were amazing , we rented a space, downloaded the PS APP, and explained everything thorough.
Fallon was great and patient with me, even helped me download the app
Falloñ and Angela Fue muy paciente conmigo haciendo el alquiler porque hablo español.
Fallon was phenomenal, her service was excellent. I love this location and would recommend anyone to this public storage location.
Great place to store my entire house! Recent price hike was huge!
Fallon & Angela were great help, helped me download the PS App. ;-)
Fallon & Angela are a God send. I’m not from the area and they took care of me without any hesitation and I can appreciate that. This has been by far the best experience I’ve ever had with Public Storage. I have a storage unit with a competitor but will be switching over because of these two ladies. Public Storage is lucky to have these ladies as a part of their company.
Fallon,Angela and Pam are amazing.
Pam Fallon and Angela was a good help for me today, thanks ladies
Fallon was such a great help this morning because when I got stuck in the gate…She got out in the rain help me …
Fallon and Angela has got to be the two most sweetest ladies ever. They are always very kind and respectful to me they make me feel like I'm going to visit a family member not paying a bill. I really do love them both so big. Thank you ladies.
Fallon and Angela are amazingly patient and kind.
Fallon & Brandy were amazing. Great customer service 👏
Fallon & Angela are courteous, considerate and attentive to their customer’s every need. Reggie loves these ladies.
Fallon & Angela are wonderful, helped me maneuver my truck to empty my space. Thank you for them.
Thank you to Fallon & Angela.
Thank you to Fallon and Angela with my moving needs.
Fallon and Angela are great!!!
Brandie, Brandy, and Angela were great!
Fallon is the best, even downloaded the PS app to give me easy gate access.
Fallon was so helpful.
Fallon is amazing she helped me download the PS app & now I have easy gate access.
Fallon I just want to thank Ms Fallon she was so professional and so sweet and a very out going employee knows how to talk and satisfy her customers I just like to thank her and public storage in Madison for all you all do and Ms Fallon God bless
Didn't think very well before they made this place. Not moving truck friendly..
Fallon , Marvin are amazing . With putting their customers first. I Would recommend this place. To all family , friends.
Marvin was really helpful during my visit today. Seems like they have a really good staff here
Awesome staff at this location! Marvin is the best!
Fallon & Marvin have been very helpful during my stay, will recommend and return when I need storage again. Thanks
Fallon and Marvin helped me find the perfect space.
Fallon, Delilah and Marvin were helpful with my Auction Unit. THANKS
Joy, Delilah & Fallon helped me with everything I needed today come see them today
Fallon was wonderful with my rental service today
Thank you Delilah, Fallon &Joy for helping me with my storage needs
Delilah and Fallon helped me out so much today, always looking out for me. Thanks
Thanks to Fallon & Delilah for taking care of me.
Delilah was a wonderful help for my move today
Delilah is always willing to help me. Thank you.
Depílate was a joy for This entre procesos. She was very caring.
Without Delilah here today I would have been lost, thank you so much.
This place has been great to me. Delilah was so helpful to me.
Thank you Delilah & Fallon for helping me with my bill today, you are always a joy.
Fallon was amazing, rental went fast & signed me up in the app.
Fallon and Marvin were very helpful and friendly! Would definitely recommend this storage place.
Miss Delilah and miss Joy was a great help with renting the space and getting me in the ps app.
Mary and Joy were awesome
Marvin is always a great help!!!
Thank you 🙏🏾 Joy for all your help today with renting my space and offering me merchandise for my move.
Thank you for helping us with our auction unit today Joy, Joyia and Marvin.
Marvin was of great help assisting me with paying my bill.
Delilah was a wonderful help this morning, thank you.
Thank you Joy for all your help with my rental today. Great service
So helpful over there at the front desk 😍 Delilah is an Angel.
Brandie helped me get a great unit!
Brandie was great
Delilah was wonderful today.
Delilah was amazing and made the process very easy! Joy is awesome too and will take very good care of you! These ladies rock! =)
Delilah was very happy to help me with my storage needs
Delilah and Marvin was a wonderful help today.
This was by far the best storage place I’ve been to the lady Joy was a delight she was very professional and helped with any need I had. I would recommend this location any time . Thank you for all you done for me .
Thank you Joy for your help today come see her.
Delilah was a big help pleasant office vibes.
Delilah was super helpful and friendly. It was an amazing experience.
Thank you Delilah for helping me get in a space today.
Delilah was very nice and friendly with all of her help.
Delicah was a Joy to work with.
Delilah took me in at the end of the day and she was wonderful like it was the beginning.
Thank you joy for always helping me. Grateful
Delilah was very attentive and helpful thank you
Delilah was very helpful too me
Delilah is the friendliest, most customer attentive representative that I've had the pleasure of dealing with. She really cares about meeting the needs of the people she serves. ❤️❤️❤️
Ms. Delilah made my unit rental very smooth & easy. She was very polite & professional. She gave me all the information I needed. I would definitely recommend coming in to see her!
Very helpful staff that was patient with me and showed professionalism. Thank you Public Storage team!
Excellent customer service here. Delilah was so friendly and accommodating! Grateful for her help.
Friendly staff here at Public storage. Marvin and Delilah made sure all my needs were met. Wonderful service here at this location .
Its always a pleasure speaking to and working with the ladies and gentleman at this property . High quality service and true customer service qualities . They helped make my move as seamless as possible . Thank You public storage !
This storage place is awesome there friendly and kind
The customer service was excellent they was so nice and healthful
You so cool!
Great service and so nice. Thank you delilah!!
Have had this storage building for 4 years and the staff Delilah and Joy they are friendly and helpful and I really enjoy there company the building is always clean when you come in at 100 percent Thank you for them
This young lady was extremely helpful. Made my day.
Delilah and Eli were great!
Delilah was a wonderful help today.
Delilah was a wonderful help today, i would recommend anyone to come by to see her.
Joy was amazing and resourceful
Just wanted to say Delilah was very patient and very nice! Great customer service 😊
Delilah was a wonderful help today with my all my needs.
Delilah was a wonderful help in my time of need.
Delilah is a very pleasant person . Wonderful spirit. Will recommend others.
First time visiting the property at storage place Ms. Delilah service was excellent! thank you so much
Thank you joy looking forward to my move in
Delilah was very helpful. We had issues and she cleared it right up with no issue. Definitely would recommend
Thank you Delilah for helping me today with getting a great quote will be renting soon
great store, nice ladies here
Delilah was awesome !!
Delilah was great help today. She was bright spot in my bad day.
Delilah was a great help today
Delilah was a wonderful help. She was a joy.
What a great pleasure to pay my bill with joy today come down to see her
I do not recommend ! The lady is very rude !! Hateful with every question I asked her ! I do not recommend going here ! People like her should not even work with the public ! Very sickening .. the lady I spoke with was joy !
Thank you Delilah for an amazing rental today come here to rent
Thanks for all the help with my move in
Great experiences very exceptional customers service.
DELILAH MILLER WAS WONDERFUL TODAY SHE WAS A GREAT HELP
Great Customer Service. Quick and easy process! Friendly. Great place to do business
Thank you joy for helping me this morning with quote!
Thank you Delilah for helping me with my rental today
Thanks Delilah you have made moving in with you guys so much fun sending 5 stars for your great service and hospitality
Delilah was so much help thank you again
Met an AMAZING lady at Public Storage named Delilah! She was very knowledgeable, pleasant and professional. Great customer service is not standard anymore but Delilah possessed it! I’ve never used any kind of storage and she made the process easy peasy 😊 Public Storage rates are reasonable as well.
Pleasant experience dealing with Delilah during the rental process. The unit unfortunately did not work for us as we needed a taller access door but the service was excellent none the less.
I've always had a great experience here,The ladies that run the place are always friendly and helpful and let me know anything that's up and coming!!
Ms.joy is so sweet 🧁.she is a very good customer service representative.i love ms joy.
Thank you Joy for getting me a great deal today
Great service come down and see Joy
Great service at this location please go see Joy
Thank you joy for all your help today with my move in
Joy got me in a great space for a great price
Great job helping me with my rental Joy
The Williams Ave Public Storage has an excellent staff including Manager Joy and Delilah who are very professional and friendly and help make any concerns or help you need in renting or buying through an auction a seemless and positive experience. In fact it's as if you have known them much longer with the personal interactions and communication They are also guided by a very accessible and accommodating District Manager Brett. I highly recommend this Public Storage location for Service Excellence from all employees, the Attention to cleanliness on site and the friendliness. MT
Thank you Delilah for getting me in a better space today!
I have had an amazing experience from day one up until now. Delilah and Pam at this location have been so nice and so helpful. I am glad to have been a customer at public storage.
Joy is a great employee and has respect for all customers.
Great customer service here, the ladies here are very professional and nice
Joy was a great help to me and my family, come see her
Pam and Joy really helped my parents transfer to another unit with no hassle they are very kind and have beautiful smiles
Joy and pam makes paying in office easy. Sweet ladies here.
Thank you joy and Pam for all your help
Thank you Delilah for helping me with my rental
Joy makes paying here really easy visit her.
Great service come see joy
Great location and great service
Great place to store your stuff amazing staff very friendly
Came in and got a great service from Joy hall come see her
Deliah was nice and helpful.
Great staff Joy has been amazing assisting me with my unit
Came in to make my payment and delilah and ms joy are always pleasant to see.
Great customer service from Delilah and Joy it's always laughter in this place
Awesome service from Joy with making my payment and helping with my app.
Delilah and joy has always given great service
Pam was great thanks for a positive experience
Thank you for asking all my questions. Will be back to rent.
Joy and Delilah were great with helping me rent my unit. Come see these ladies!
Ms Delilah was awesome. Friendly and fast service
Delilah had a wonderful personality and she was a great help.
I called Public Storage on Williams to get more information of the "first month $1" . Pamala Burton was the P.S. representative I talk too. Pamala was professional, helpful and very nice...Thank you Public Storage🙂
Ms.Pamela Burton was the best greeted with a smile and positive attitude thanks for her services
Pamela was very helpful. She has such a sweet spirit!
Spoke with Pamela on the phone about renting a unit and she was very knowledgeable and very helpful. Thanks Pamela for the great experience.
I went there looking for prices and what size units I might need. Delilah was great, she was very knowledgeable and helpful. I would definitely recommend her and this location to anyone
It is always a delight and ease to rent from this Public Storage, especially when Ms.Pamela Burton is there to help.
I was so satisfied with the customer service at this store. The front desk was family friendly and very welcoming. Ms. Pam was very helpful and had an amazing attitude. 5 stars this store deserves
Great service Ms Joy was so helpful with my rental today glad to be a customer here.
I have been here for 11 years
Joy was very nice and understanding when it came to explaining the mishaps with my payment to rent
Great customer service! Thank you Mary & Susan for all your help.
I visited this storage as a walk-in. Delilah and Joy made this process quick and easy. I would recommend this facility to anyone looking for storage
Jus came frm there nd everyone there is the best so kind polite nd was patient wen I had a lil problem but they’re the best nd great customer services
Delicado and Joy were very helpful whih my move in.
Delilah help me with rental awesome attitude here
Clean area, fair pricing
Great service! Fast and easy sign up. Delilah was a huge help. Thanks!!
Delilah rented me my first space and then I needed more Joy was fast on helping me move in. I recommend this location for fast service. Come see the ladies in Madison.
Joy and Delilah help rent 3 spaces and I am grateful to have ran across this lovely ladies. Highly recommended.
Great service at this location come see the ladies here
Thank you joy for the great service at this location. I will be back.
Joy is a very joyful person to work with, we enjoy her very much.
Good place use
Perfect location Delilah was very helpful
Customer service is awesome! Delilah was so nice, professional, knowledgeable of her job, and fast. I really enjoyed her service and personality.
She was really helpful and assisting us with our needs great attitude and customer service
Delilah helped me with all my rental needs today come store here
Joy was great and very helpful! A wonderful experience
Delilah was very helpful
Joy and Pam help with my movein and the service here was great
Joy and Pam were awesome got in my space quick and fast. Come see these ladies.
Came in to make my payment and Joy was fast and professional
Very pleasant and excellent service. Ms Delilah was a great help and would do business with her anytime
Delilah Was a great help to day the Process was easy fast good communication skills😘 have a blessed day everyone…
The workers here are so helpful and nice. Mrs Elizabeth, Mary and Mrs Donna you all made my visit special. Keep up the great work!
Joy, did a great job fixing my problems
Delilah at my storage location is always super helpful & nice. They make me feel like family whenever I go in, I have recommended several people and they all have loved their experiences as well.
I was eery about where and how to get a storage, and sure enough Ms Delilah came through with a great price and helped me out. Im grateful for this experience.
Came in to inquire about a 10x10 and Joy was very helpful. Even though I did not store today. It was a very nice environment. Very welcoming.
Thank you Delilah for your excellent and professional help.
Great service from Delilah
I’ve been renting here for 3 years now. I store my extra car there due to the fact I have no more parking space. The management team, and maintenance guy (Mr. Keith) work very quickly to resolve a issue that I was having with the lock on my unit. After the lock was open, Mr. Keith lubricant the lock, and I was to start my car that has been sitting three weeks due spending vacation abroad. Thanks to everyone that was involved.
Delilah was a pleasure to do business with and these guys really worked with my needs !
Very nice and helpful
Fallon did an excellent job with assisting me. I needed to switch to a bigger storage unit and had been told that I couldn’t, but Fallon was able to transfer everything and get everything switched over. She made things extremely easy. Thanks so much!
Delilah was friendly and helpful - made the process very easy
Love this place. Delilah is wonderful the best self storage place I've ever rented... Me and my dad Ricky has had a storage there for about 6 months or so and love it 😀
My experience is wonderful because of Delilah’s professional customer service. She is helpful, patient, warm and courteous. She is always pleasant and willing to be of services. Brett Lynch is a compassionate person and was very helpful when my husband was hospitalized. Thank you Public Storage family!
Haven’t updated my review in 2 years now that I needed another unit, Joy helped me out and she was great! She made sure I understood everything she took her time and had a very professional look and tone. Love renting here!
Joy and Delilah are the most amazing people I’ve ever met very helpful
Really great experience, friendly and knowledgeable employees. Made the whole experience quick and easy.
Joy and Delilah help me with my bill today they are very sweet ladies. Come see them.
Used them for a while. Real quick to cut your lock if your past payment. My unit itself is falling apart not to mention roaches and what not. But if you gotta store your stuff and need it close you gotta do what u gotta
This Joy service was very very professional courteous and haven't met such a nice person in Nashville Tennessee in a long time I drove up from Atlanta Georgia to take care of the storage unit and she was so wonderful thank you
Joys costumer service is very good.
Joys made the environment easy going
Joy was so helpful
Ms. Delilah helped me with everything I had questions about and did it with a beautiful smile.
First time here. High quality service. All was done quickly. Thanks to Delilah
Excellent price and exceptional (Lindsey) customer sevce.
Really recommend public storage. Delilah was very helpful and friendly. She showed us our unit and got us the right one.
Joy was very helpful and the customer service was outstanding.
Delilah was super helpful, over all great experience will be back
Delilah was awesome! Very patient, answered all my questions. And provided me a fantastic quote.
Delilah was a great help. Smelt good, knew her business. I had a hard time understanding monthly payment rates, and she took her time being the most patient with me. Friendly smile and gave upmost professional without feeling stuck up✨ 10/10 would recommend! ( also drops GREAT food locations)
I believe the manager’s name was Joy . She was truly a pleasure ! Super informative and friendly . I will definitely recommend your Williams Ave . Location to any of my colleagues and even friends ! Thanks Again Public Storage !
I had a very pleasant experience when finding a unit. Delilah was very friendly and personable as well as knowledge and patient. I'm glad I chose this location as my storage facility. It is very secure requiring a key code to enter and exit the storage unit area and my unit was very clean when I entered it originally.
Delilah was very professional and prompt at answering the telephone when I called ahead of time informing her I was coming by to pay my storage bill. I really appreciate that, and I am very thankful to have such kind and professional service overall for the past year I have been doing business with you after moving to Tennessee from South Carolina. Please keep up the good work, and God bless!
Delilah was a joy and very helpful.
Fast and easy! Great service with Ms.Joy . Thanks so much public storage!!
Great service.
Delilah and Joy were both very professional, helpful and sweet. Fully explained everything and gave me all information needed. Excellent customer service.
Recently I was doing some pricing on different storage companies & your company seemed to have the best prices in the city also GREAT customer service as well.I spoke with a Joy & Delilah they both assisted me over the phone with finding a unit that was best for me.Even tho the Madison location didn’t have a unit that fitted my needs they called around to see if they could find me a more suitable unit.Mostly will be using Public Store for my storage needs!
Mrs joy and Delilah where very helpful! They deserve 10 stars.
Delilah and joy has always been so kind and helpful to me.
Joy and delilah were very pleasant and friendly made me feel very welcomed I would rate them 10 stars if possible
Planning on moving soon and called and talked to Lindsey. Very pleasant and very helpful. Definitely recommend her to helping anyone! Will be in contact again soon...
Delilah was great she was very professional and helped out a lot I definitely recommend this place to anyone just based off of her
Great place went in looking to rent a storage for my business and Joy was very helpful and helped me with my needs
Delilah, Joy and Lindsey are amazing women!! Awesome customer service and got us taken care of when we were in a jam. Thank you and we appreciate you guys!!!
Went looking for storage for my business, lindsay was so helpful and her customers service was over the top you just don't find that anymore, thanks alot lindsay and if it's possible you get 👍👍👍
Joy was a Joy very nice done a good job
Joy was very helpful and professional in assisting me with finding a storage unit. I highly recommend her if you need a storage unit.
Great customer service
Great experience
The closet
Great, fast service! Customer service was wonderful, thank you Delilah!
Great service! Delilah was great!
Well run,. Nice staff.
Quick service
Great, very helpful.
Great location. Staff was friendly and knowledgeable.
They was very nice and they take good care of you and the place is nice and clean
Delilah was a great help very friendly.
Had an easy process renting a unit. Staff was excellent. The ground around the units is not well kept. But I’m told that isn’t in their control
Love it.
She was extremely nice great customer service!!!!!!!!!!!
Ms.Delilah was very helpful, the best ever. Thank you
I had an amazing experience, Jennifer was a great help and they were very friendly and helpful!
Mary Was A Great and Big Help. And I love her customer service.
Mary and Jennifer were very helpful
Delilah is the best
Delilah, thank you for all your help.
I had a wonderful experience at the Public Storage. Joy's customer service was excellent. She was was patient and thorough when explaining the terms of my rental agreement.
Rates increased to more than the space was worth. Rude or at best, ambivalent staff. You can do better for less money.
Thank you so much Delilah. It's always a pleasure coming in to pay my bill. Your always so very polite. I've had my belongings at this storage site for a little over 2 years. Never had a problem. The units are reasonable secure and safe..I highly recommend this location if you ever need to store any of your belongings..👊🤞
Lots of units.
Great office experience, Joy was very professional in answering all of my questions.
This is the best location. Ms.Delilah was extremely helpful and professional. If you are looking to rent a storage unit, come to this location on Williams Ave in Madison, Tn and ask for Delilah, you won’t be disappointed! Thanks again, Ms.Delilah!
Mary was great and so helpful
Great service
Great place to store with great price. Have been a customer for the past 7 years with no incidents.
Manager is awesome I would recommend people to this public storage
Continuously going up on rent with no type of warning.. don't call or email about it..but quick to call or email about a payment that not even late...🤦🤦♀️
Joy is an outstanding worjer and poliet
Courtney was awesome!!!
I purchased an outside unit and paid three weeks in advance. I decided not to take the unit because I found out there were no cameras and I was concerned about security in this area. I let them know a week before I was to move that I was no longer interested in the unit and wouldn't be using it. I started to receive calls about this unit and emails saying I was being charged for the upcoming month. None of my return calls were answered until Courtney Bryant notified me that the employees I had been previously dealing with were no longer with the company and that Public Storage had rectified the situation and I now had a zero balance. She was very professional and efficient and did a great job in solving this dilemma. I also heard from Brett Lynch, the district manager, apologizing for the situation. They did an excellent job in terms of customer service.
This was an all around great experience nice and friendly people
I was told moving into this storage unit would cost me $26 for 5x5 unit. When I got there with all my belongings they then informed me it would me $67 to move in. Everything was ok the first month, the second month my unit was broken into not once but twice and it took me 4days to even get management to come look at my unit, another 24 hours for them to drill the lock out of my unit so I could regain access to my belongings. This was the first time I learned that there are absolutely no cameras on site or any cameras on my unit. They would not compensate anything for the break in or theft of my unit, they actually treated me like I was the criminal.
Great staff and enjoyable experience. Very good first mknths rent. Great special of $25. Short time to register.
Tiya was really helpful. I didn’t really know what I was doing and she was really nice and explained everything.
Mary was great and so was the property. Nice price. Good location for me.
Lauren and Brittany were EXTREMELY Helpful, fun to talk to and helped me with my storage needs. I would recommend this facility to anyone and everyone I know. It is reasonably priced, easy to use and in a great location as well. Stop by and see for yourself. I look forward to using their services Well into the future.
Had a great experience! Dom was super helpful, answered all of my questions, and found me a unit that fits my stuff perfectly!
They charge you for a extra month when you leave even when you give them notice
Came in to make a payment and both of the employees were very polite and helpful!!
Very nice and very friendly storage facility. I can honestly say that I have never had a problem with the storage or staff. If I were to store my stuff anywhere, it would definitely be Public Storage. You can't go wrong with this storage facility.
I haven't had any issues as of yet and the staff is usually helpful and friendly.
Over priced and I just got the last bit of my things out on 2/6/20 and hid to pay for the whole month was 103.00 for six days was not happy at all
Lauren was Great she helped. Very well along with DOM too GREAT HELPFUL EMPLOYEES
Excellent service and nice units.
The staff is very unfriendly and have an attitude do not reccommend
Dom and Mike we so helpful!!!
We needed a short-term storage rental while we were completing home renovations and this Public Storage location was perfect. The space is clean and my family felt safe storing our belongings here. I had a question regarding billing and the manager, Brett Lynch, was extremely helpful in finding a solution. We will definitely be using this Public Storage location in the future.
Brittany and Lauren were super helpful and a pleasure to speak with!
Brittany was super nice. Help me with everything I needed. Best storage experience.
I recommend dealing with Brittany if you come to this location! She has great customer service and explains everything you are signing. She was great!
Brittany was informative and explained everything I needed to know about purchasing my unit! She was awesome!
Bridget was very helpful.
Brittany was extremely nice and very helpful. I will continue to store here.
Needed storage space to do away with spring/summer clothes and miscellaneous house furniture that was taking up a lot of space in my living room. Personally I’ve never rented storage of my own before, so I was a bit nervous, but with help from the staff here really made it a breeze! Huge shout out to the lovely gal Brittney, she was a tremendous help!
Brittany really helped me out after i lost my keys she scoured the entire faciltiy lookin for my keys, after 45 mins and two ubers i was able to get my vehicle home because she found my keys thanks brittany
Brittany and Dom were amazing
Disappointing storage facility. Animals had gotten into our unit. Do not reccomend.
Brittany has been a great help whenever we had an issue.
I was greeted by Michael, very friendly guy Took his time to explain the new lock for unit that will allow my items to be safe.
Dom was the most..kindest, intelligent skilled Representative thanks Dom....kudos
Brittany was great- setup was completed in ~15 mins.
Brittany was super helpful in renting my space
Safe place for storage
Dom and Brittany are amazing, the process was quick and professional and they were very nice and helpful! Definitely will refer others.
Brittany was amazing!
I love this Storage! The crew is really helpful and professional!
Very uncurtious lady's working there, got a attitude towards me cause there doors wouldn't work due to they changed the code and didn't tell there customers and she had to do her job and come out of the office in the heat, I think that they shoufire her and her manager for the inconvenience caused by everyone working there. If I was everyone else, take your stuff out of the place cause it's a firepit hazzard because it's illegal for you to have a gate locked that you have too push the code back in to get out, if I could rate this place it's gets a double 0.
Awesome
Brittany was a great help 😊
Always a helpful and friendly face to help me out! Thank you Brittany. Keep up the good work!
The best storage facility in town. Friendly helpful staff, clean buildings and a very secure environment.
Joy was great!
Brett was so nice to check on us.
Brett was awesome
This place was a lifesaver — my girlfriend and I needed somewhere to keep our stuff while dealing with a mold issue in our apartment. The staff was super kind and helpful (Corey rocks), they got us checked in quickly, and the unit kept our stuff clean and dry. Truly a breath of fresh air in a week full drama.
Great place for storing all your belongings.
Teka was amazing at getting us set up with a storage unit for the cheapest amount!!
Brittany and Corey were extremely helpful and saved us money on our rental. Super satisfied! Highly recommended
Brittany and Corey are the best. They have a golf cart!!! 😍😍😍
Windy was very helpful and made sure we had everything we needed!
My experience with “Windy” at public storage today was superb. She was very friendly efficient and helpful. Great job.
Watch out !! They change your price after you have moved in. Very disappointed!!
Came in to rent a unit and windy was such a joy she was very helpful with getting me the size unit i needed and supplies that protects my belongings highly recommend
Great staff
Extremely helpful...thanks Shay
Shay was a very knowledgeable, and in my opinion valuable asset to the Public Storage team. She was a pleasure to be around during the tour, and a professional to stand with any.
Shay was amazing although pregnant, bless her heart🙏👪 and very helpful with changing units with inside lighting. Michael was also very friendly and laughed at my joke😂😂. I like them both! Great customer service review for the both of them!😁😉
The staff has been polite and helpful in all matters. I would recommend them highly.
Good security
Is there a time limit on how long u can spend bringing and removing stuff from your stotage unit you rented?
Micheal is the bomb dot come. I recommend him!!!!!!! Thank you
Windy is sooo helpful and goes above and beyond for customers!!!
Customer service is exceptional with the team. Specifically, the manager Windy went out of her way to show me multiple units despite it being cold and rainy outside. She could see how stressful it was moving and tried everything she could to alleviate that pressure and make everything as smooth as possible. Can't speak highly enough of Windy at Public Storage. Highly recommend!
Cheapest option in the area for storage, specifically drive up. Staff are helpful
Friendly staff. Great location. Great price. Only three drawbacks... 1. Lighting was out when I first viewed the unit and was still out when I came back to put my things in storage a few hours later. 2. Had to pay an additional $20 for a lock for inside storage units that wasn't mentioned on the website prior to me reserving the unit. 3. The door to the inside units either stuck to the point you had to push with force while trying to enter the code to gain access or it wouldn't shut properly and needed to be slammed like it owed you money.
Windy was helpful,amazing and answered all my questions
Mike was super helpful and I would recommend this location. Thanks Mike.
Becky was great she explained everything she was a great help great job in there ladies..
Well .....I rented from the Williams Avenue location and I must say I love their customer service especially Ms.Wendy she runs that location and she runs a very tight ship. You can always depend on their late payment calls and they're never ugly about it. I needed those calls Lol..... I always felt with my items in my storage was safe and I was very comfortable with that because of the staff sadly to say due to no fault of Wendy and her staff but storage prices just keep going up and I just could not afford to stay so ......... I'm sorry Wendy and staff y'all were good people to me thanks
This is the best storage I've been to. They are friendly. I've only deal with a a worker there name Wendi and Wendi is one of the people that works there and she is just the nicest person. She make sure you get the good deals. I really recommend this storage place if your looking for storage. They have plenty of storages in all different sizes. I haven't had any problems so far with my storage.
Helpful folks. I have used this place many times. Clean reasonable rates.
Bonnie has often been of great assistance to me and my family, she is patient, professional, and always ready to help with a smiling face. More businesses need people like Bonnie, there just aren't enough genuinely nice people like her. We'll miss you Bonnie! Best wishes for you and your family in 2019, and beyond.
Nakia was very nice and very helpful.
Deon I believe was the gentleman's name who assisted me on 12/13/2018, very helpful and knowledgeable. Rented me the exact unit that I required for small items. Everyone there in the office was very friendly and helpful.
Very nice and very helpful for my needs,highly recommend
Have not been here
Ms.Rachel was so nice and helpful.
Talked with a very friendly lady. Very helpful!! Great job rachel!!!!
Safe place to keep your stuff
What is the cut off time for entering in the gate
Thank you so much Brett for the wonderful hospitality. Looking for somewhere to store your belongings safe and affordable go holler at Public Storage in Madison ❤
This is a great place to go for great service I was help bye Mrs. Andrea Traylor she was very helpful to get me what I needed and I thank her..
Andrea and Wendy went above and beyond to make sure that our storage was ready, we were fully informed, and the process was as smooth as possible. These two ladies are phenomenal! Thank you so much for making this so easy for us!
Manager Windy was wonderful!!
Brittany was awesome!! She gave us great rates and was very friendly and professional.
Brittany and Stephanie were beyond helpful to find just the right storage unit for me!
Rachel was super nice . She was more than willing to help even though she was obviously in pain. Very professional
Excellent customer service....very friendly
Windy was the best 👌definitely recommend public storage
Brittany and windy was super helpful. Great service
Brittany helped me out today and she made it so easy! And super fun!
I love public storage Windy, and Rachel are great people I love them !!!!
I have been looking for a good storage space for awhile now and this public storage is amazing. the people were so nice and friendly. I had the pleasure of meeting and working with windy fogle and she was super friendly and answered all of my questions reassured all of my doubts. space was clean and organized. overall great place. would recommend 100 percent.
Brittany was fantastic and took care of me every step of the way! Highly recommended! Customer experience was top-notch!
I spoke with Brittany today and she was super helpful! She answered all my questions! Great customer service definitely recommend storing here.
I had the pleasure of speaking with an employee by the name of Windy Fogle, she was super helpful and answered all of my questions!! I highly recommend this location to everyone who needs a storage unit. Definitely ask for Windy!!!
Wonderful Windy! Always had a genuine smile from ear to ear...whenever I entered the office, not to mention her calling me by name...I love going places where everybody knows your name....Thank you, for great customer service, wonderful Windy.
We were kinda in a bad situation and needed a storage unit ASAP, Rachel and Windy were very helpful and resourceful. They got us taking care of and showed us how to save a little money taking care of our reservation online. Very grateful for them today. Will recommend to other people.
I have had a storage unit for several years. The only problem is the price jumping annually. After they painted the price started jumping $25-35 a year.
Kae was very nice and polite..give her a raise!!
Staff is great specially Kae which help us find the right location that meet our needs. Great job!
Raina was a ray of sunshine!
Drove by
5 Star Service! Kae was very nice and informative as soon as I walked in. She greeted and handled several customers while completing my transaction very quickly and positively, including my tour to see the unit. I was in and out in 15min, thanks Kae!
Rachel, Windy, and Kae were so informative and friendly. They answered all my questions and were very patient. I'd recommend Public Storage every time for storing your stuff.
Rachel was very friendly and awesome 😁
The staff is always super friendly and extremely helpful. They are also all very knowledgeable about the property details and are able to answer any questions or concerns quickly. I have yet to have a bad experience! The only reason I didn't give a five star review is because my rent went up after 3 months and I was under the impression that if you reserved the space online it would remain the same price for the whole time I rented it.
Rachel Bryan assisted me at this office and was a tremendous help. She made me feel at ease and very comfortable throughout my entire experience. I would definitely recommend her and this business as a whole for your needs.
I went in to the Madison , tn location on Friday to make a payment . I realized someone new was working that I haven’t seen before and thought great , this is going to take awhile , but no , Ms. Himes did an amazing job ! Not only did she help me do what i needed - she did it quickly , and was able to hold a conversation with me while doing so , she actually cared about how my day was going . She was pretty busy and still I sat there and watched her take care of every single person in front of me with a breeze and it was refreshing to chat with someone that loves her job . Personally I hate paying bills , who likes that ? ! But she made it so easy and I haven’t walked out of anywhere after paying a bill with a smile on my face until then ! This woman knows what she’s doing !
Kae & Windy were awesome....The best customer service I have had from a company in a long time.....Ladies keep up the good work...
Monica, Windy, and Michelle were extremely helpful and I had a good laugh! They were very professional and the process went well!!! Great job!!! 😊
My sister and I came in over the weekend and we had the best experience with michelle she was very friendly and talked about ways we could save money and protect my stuff at the same time. We had fun with both michelle and windy. Great place to rent from.
Michelle and Windy were very helpful when I came in to pay my storage. If you are looking for a place to store your things, I recommend that you give them a call!!
Great area even better staff
I appreciate the help of windy she saved my day with her help finding this storage facility very professional and very good customer service explained everything amazing place to store your storage
Michelle and Windy were super helpful yesterday when my brother and I stopped by to get some prices. When the time comes I will be renting from these ladies no doubt. Highly recommend this place if you are looking for a great place to store your belongings.
I recently spoke with Ms Himes about a storage units and she was very helpful and when I am ready to store my car I will for sure contact her!
Probably the best experience I've had with any storage place. Windy was extremely helpful and very friendly
Brittany and Rachel were very friendly and helpful.
Easy location, good price, clean enough unit and staff, particular Brittany was helpful, easy to deal with and weren’t pushy.
The staff is so friendly and nice! Windy always greets me by name and helps me with any questions I have!
I LOVE IT HERE. I COULDN'T HAVE PICKED A BETTER LOCATION. ITS A GREAT PLACE TO RENT A STORAGE SPACE. GREAT CUSTOMER SERVICE. EVERYONE IS ALWAYS SO FRIENDLY AND NICE. THE PROPERTY MANAGER MS WENDY SHE IS JUST SO AWESOME.
Can honestly say I never thought getting a storage unit would be as fun as it was for me and my boyfriend the staff is very funny and energetic yet also made sure we got exactly what we were looking all for a fair price. (Thanks Brittany and Windy!) look forward to continuing business with you two
They have always been nice especially Mrs Bonnie
Windy was the bomb diggity will use public storage again just because of her!
Windy was a huge help, very knowledgeable and kind. I will continue to use public storage! 100% would recommend
Windy was amazing! Such a pleasure to work with this locations everyone was so nice!
The assistance was courteous and helpful.
I had a great experience at public storage. I had my two babies with me and we we're all tired and hot and cranky anyways but Windy went beyond and above to help us. She is awesome and soo friendly and professional. She was even nice enough to help me carry one of my children to the golf cart to look at our storage building because I had my hands full with a cranky two year old. Yes your gonna have to pay insurance and for a lock but I got a great deal on a 10x10 for $57 with a promotion and I would recommend this place again and again if your looking for good customer service!!!
Brittany was very cute and also very helpful
Brittany was very professional with a great personality, all my questions answered.
Brittany was very polite and understanding . She has great customer Service Skills
Great storage.
When it comes to customer service WINDY is AWESOME!!! She is a true Gem in the Customer Service field and deserves a 10 STAR RATING!!!
Just wanted to share the horrible experience I've had with Public Storage on Gallatin Rd. I've been renting a "climate controlled" unit from them since April. I wanted ground floor because I have a bad back and cannot carry heavy stuff up and down the stairs. I was told climate control units were only upstairs, but that they have an elevator. Every time I have been there this summer, the "climate control" section has been hotter than outdoors, even during the hottest days when we were in triple digit temps!!! I'm usually there in the evenings after their office closes, so had called each time and left messages about it, but never got any replies. Yet, they still deducted the monthly rent every month like clock work. Then, at the beginning of this month, I got an email advising that they were raising their rates effective Sep 1. So, today, I went to clean out my unit and AGAIN it was hotter than blazes in the unit. And, they had the elevator turned off, so I had to haul all of my stuff down the stairs. When I went into the office to close out my account, I told the woman all of my issues and she said nothing, no apologies, no explanations, nothing. When I asked her to explain about the unit always being hot when I purposely paid extra for a climate controlled unit, she said that climate control didn't mean air conditioned, it just means they keep it above or below a certain temperature. When I asked what that temperature was, she again didn't answer. That is completely unacceptable. So, if you're considering storage facilities, do not use this place. And, if you are storing stuff there in a "climate control" unit and have temperature sensitive items in it, you should check on them, because they basically are charging extra for NOTHING! I'd give them an absolute ZERO star rating!
What time is the coded gate locked for the night
Ms Windy was soooooo nice to me. Me and my friend are going to stay here for the next year. We're going to take her out for dinner too! We can't wait for xmas! School was fun and Timmy was a good friend of mine!
Brittany. is amazing and so helpful. She handled all questions magnificently with confidence and she had all the answers to our questions. Anyone wanting to deal with a great employee should ask for Brittany. She is amazing and super nice. We couldn't of asked for a better experience. Thank you Brittany.
My experience with Public Storage was awesome. Miss Kiana and Shay we're awesome they got me in and got me out in a short amount of time.
Brittany, Shea, and Bree have been extremely helpful, professional, and courteous while working with us.
Amazing Customer Service! Brittany was super helpful and nice. People like her make this process so easy!
The staff are very friendly and willing to work with you.
Staff are friendly and efficient and willing to assist where they can, however, the gate to the storage units is perpetually out of order, standing wide open for anyone to enter. We had a problem with roof leakage too but the ladies in the office had it fixed in no time. We were also given a rude awakening when even before our six month rental we were told there would be an increase in the monthly rate, making the unit more expensive than their competitors. After we complained the rate has been dropped to the original price.
Great customer service!! Windy is the BEST!!
Very friendly staff!!! Brittany was amazing!!!!
Amanda was great. She resolved all issues concerning my storage unit promptly and politely. It is my deepest most sincere hope that you appreciate her service to your company.
The Staff was very awesome through out the stay of my belongings...Great job Amanda,Bri,Stephanie...
Shemika is and excellent employee , takes pride in her work, very friendly, and efficient, helped me with her being under the weather, had a smile on her face and so professional, I'd recommend everyone to come enjoy your great experience. Thanks Shemika, such a great person. And thanks for the lovely personality. Oh yes I'd come back any time.
Bree did an excellent job on getting my information for my unit. Fast and easy. Would recommend public storage to anyone!
It is a good storage place
My experience at this facility was amazing. I was very impressed.
Sherry and Sham is two wonderful and amazing Public Storage representative!d 😄💯💯😚💨💖
This facility use to be professionally run and the employees were friendly and courteous. That is still the same. However, the district manager needs an attitude adjustment. My previous experience with another district manager was outstanding and customer friendly.
The staff at this facility was very informative and I would love to have more access to my storage unit after hours.
Experience was great here.
Came in to pay my bill and Alicia was fantastic!!!! She was so cheerful and professional. Best experience I've had at this location
Brittany and Lisa where very helpful in helping me find a storage unit to fit my needs awesome customer service and great personalities
Lisa was very helpful and fast
Every year my payment has increased and nothing has improved. The area of my storage is the satellite area so I'm not sure why the yearly increase.
total ripoff! There deliberately go out of their way to hide charges, contract verging on illegal! Steer clear of this place!!!
I was very pleased with my service today. Brendt was very helpful, she was very professional with a great attitude. Lisa was very helpful as well & answered any questions I had. I recommend you rent here....5 star service!
Lisa and Brendt was great help... Thumbs up
Brendt and Lisa are both super nice and helpful! Definitely a great place to store your stuff!
Went to Public Storage looking for some info on a storage unit. Lisa was very pleasant and she really knew what she was talking about. Took me out and showed me a couple of units to make sure I knew what I wanted when I was ready to move. Won't be moving for about a month or two, but will be going back to see Lisa when I do!
Laura was fantastic she was very helpful!!!!! Easy process
Laura is absolutely the best. I highly recommend this location for storage
Online Public Storage claims a $1 first month special. When I called this was true, then they advised there was a $24 + taxes processing. Ok still a good deal. So I requested the unit. They mentioned on the phone that I would need to provide my own lock. Easy enough, I had several. When I arrived to sign the papers however, I was told I need a special kind of lock. One that could not be cut with bolt cutters. They of course, offered to sell me one fro $20. I am certain I could have got a cheaper price elsewhere, but the time and expense of the drive would have cancelled any savings. A bit aggravating as it should be MY responsibility to safe guard my belonging, not theirs! And why could I not have been told that over the phone? A bit disgruntled at the underhanded manner in which this was done to snag a bit more money from unknowing customers. Then I was informed about insurance. It is a requirement for renting. It is only insurance on my belongings in the unit. And the minimum purchase is $5000 of coverage for $11 per month. Again, isn't it my responsibility to ensure my goods are adequately protected with a suitable lock and insurance, IF WARRANTED? Why wasn't this communicated over the phone? Really disgruntled at this point, but recognizing the delay and added time and cost of researching other storage providers, I accepted the cost. But, now I am convinced Public Storage has taken this approach just to screw their customers out of a little more money. I am only renting for 1 month now, so they won't be making money on me. I'll get the first month at 50% and then find another provider. Even if that provider has the same renting requirements, I will at least know that up front. Won't be staying with Public Storage. Won't recommend Public Storage. Won't be doing business with Public Storage again. Public Storage: You want my business and recommendation again. Refund me my lock purchase and let me use my own and refund my insurance. Quit trying to quitely screw your customers.
Went very smoothly. Lisa was great.
Lisa was great
Lisa was amazing and very helpful. Had a nice smile too. The unit is also awesome!
Ms Angie was very very nice to work with. Very respectful. Love her!!
Nice, friendly and fast caitlin and lisa were such great help
Caitlin was soo amazing!!! Answered and explained everything very well!! Great service
Lisa was great.. Very good customer service. Would recommend her to anyone!! Thanks Lisa!!
The first 2 days of dealing with this company I had a Sony 27"in Television stolen from this place. I was not shown properly how to open and close the door on the unit I was blamed for the loss and I am paying for insurance it is all not justice at all for me. I would not recommend this storage unit for anyone.
Great customer service from Caitlin and Angie. They helped me out with all my storage needs!
Angie & Lisa are the best ever!!!
Misty was very friendly and helpful. She went above and beyond. I have since had two other encounters with a very rude man and a woman named Lisa or Leslie...these two have the worst customer service ever. They don't care about customers or hardships. I completely understand a rule is a rule but they need to have tact when telling a customer that everyone due date is the first even though customer gets disability check on the 18th...rule rude to say well you will always have a late fee! Also the rate going up should have given better notification. Sending a letter to my old address that did not get forwarded me isn't good enough when they want their money they call and email...then the chick tells well I can print it for you but you not receiving it changes nothing it still went up was real unprofessional! I am getting a uhaul and changing companies ASAP even if it cost more I would gladly pay for good customer service. 2 stars go to Misty when I first signed up in march these other folks cs is horrible!
Lisa helped us find the perfect unit for our needs. Got some boxes and will be back for some more stuff later. Thanks for all the help.
Angie was VERY nice, polite, helpful, and PATIENT (trust me, she needed it with me)!!! Thank you Angie!!
thank you Angie for the great service getting me checked out today after being there for years. Lisa you weren't there for our last day but thank you for all your help in the past. great local staff.
I showed up with 7 other people in the morning, and after waiting 45mins after the store was to open we all left and had to come back. I had two men that I hired to help me unload the truck "on the clock" and the store front was not even open! After we all waited for them, we all just left. After calling the office around noon I was told that they had a district meeting.... What company plans a district meeting knowing that the office is suppose to open @ 9:30am? Sounds a little fishy to me. I still rented the storage unit, because of the good price. And when I finally met the lady in the office later that day she was extremely nice and to be honest is the reason they saved my business.
Caitlin was very friendly and answered all of my questions. The property was clean and they had the unit i requested.
Had a great visit with Lisa and Caitlin Grrat customer service.
Caitlin was of great help and very courteous.
Lisa is just wonderful!
Lisa is just great.
Shannon! The man from Georgia! He took care of all I needed as if we had known each other for years! Who would have thought obtaining something so mundane as a storage unit, could connect you with such professional, informative, and personable individuals! THANKS!!!
Shannon was so great. He not only helped me get what i came for but also wS able to have friendly conversation. This location is great.
Angie and Stephanie were very helpful in helping me find just the right storage unit
Great service Tiffany J
I visited the public storage on Williams Ave and Tiffany J. and she was very pleasant and intelligent. Guide me though everthing that I needed to know. It was a joy working with her. Thanks Tiffany J
Quick easy and affordable
Love this location, very helpful and knowledgeable and kind, Tiffany J. very pleasant, she helped me find just what I needed! I have used this place before!
I had a wonderful experience she made sure i had ever opportunity too look at different storage spaces i may needed she has a great personality and is very helpful.......Tiffany J
Tiffany J. did a great job. She was very helpful !! :-)
Service with a smile! Misty and Angie are awesome!
Lisa is very nice and professional all ways
Mrs Lisa was great thank u
Ashley was a great help with me getting my storage needs.
the nice lady that hlp me was so sweet she got all my needs taken care off fast and sweet she was so nice the 1 $ for the month was amazing that hlp so much.
I had a great experience thanks to Ashley we traveled all the way from memphis to Nashville we called several times for a whole week Ashley took great care of us, she gave us great directions to the facilty she's a great asset to the company thanks
Ashlee was wonderful she helped me get the right unit at the right price she is a doll. I wouldn't change my experience for nothing thank you ashlee
Lisa was just perfect! Very pleasant to talk with. She was just great on getting us a unit.
Lisa, the property manager, is knowledgeable, helpful, and pleasant. The property is convenient and the storage unit is easily accessible. The price is fair.
I had a nice experience at this location with Lisa. She was so nice and helpful she really showed me true customer service.. she was AWESOME!!!
Lisa was very helpful and very professional
Lisa was great and gave us a wonder deal !
Great place to rent. The property manager is a great guy. He got me all squared away and was extremely professional. Great prices compared to others in the area. I'd recommend them to anyone.
Lisa was very helpful and nice. Just had to make a payment.
Lisa grt
I Love it!!! Lisa Was GREAT!!!!!
Cool place. Mary and cast are awesome employees. I would go back anytime.
Casanova was extremely courteous and helpful. I had a wonderful experience.
Tiffany B
Excellent
Friendly staff and a great experience!
My experience with the young lady named Tiffany was nothing less than delightful! She was very professional, kind and courteous and makes every transaction about my unit easy and stress free!! :)
Amanda was great and so helpful! Thanks & God bless!
The location is convenient, but the office workers could use some customer service training. I missed one auto-pay and there was a NASTY voice mail left on my phone. The location near Rivergate Mall (1546 Gallatin Pike N.) is a better location, with courteous staff.
I came in today and received excellent customer service from amanda would recommend it to anyone
We searched several storage businesses and found Public Storage to be the lowest price. Our contact, Nadia, was very thorough, professional and the most personable person we spoke to throughout our search. She actually made the entire experience a most pleasant one. We felt like we'd known her for a long time within a few minutes of meeting her. I would highly recommend this particular Public Storage facility at this time.
This Public Storage is great! The manager, Roger, is very nice, professional, and helpful. I would definitely recommend using this facility to anyone who is looking for a clean and trustworthy place to keep their belongings.
Be careful with the "first month $1" promotion." If you get a 5x5 unit you HAVE to buy the special tumbler lock that is manufactured by "public storage" for these units. It is the CHEAPEST lock i have ever seen, I can pick it in 3 seconds or less. The kicker is .. it cost $18... yes $18 for a toy lock. Very disappointing and I don't feel all that secure there. Can not put any other lock on these units and can not buy a better lock anywhere else.
The service at this location is ridiculously unprofessional. People leave boxes out in the hallway. The elevator has been broken for weeks. The grounds are disgusting and unkempt. Worst of all, the staff, especially Regina, is quite rude.