Public Storage Self-Storage Units at 1546 Gallatin Pike N, Madison, TN

Pam was a big help renting a space she is very sweet and have good customer service

Pam was so patient with helping me find a storage even though I came to Myatt location she moved me in at Rivergate she the best and I am stress free

Wonderful experience!!!

Ms.Pam was very very helpful and sweet. We had the system keep messing up and starting over on us. She was great about the entire situation. She definitely made my experience wonderful! Thank you again public storage I do appreciate it.

Ms.Dee She is a wonderful person and great service.

Pam was a big help with letting me look at large units to put a car in, good customer service

Adria🤩

Awesome customer service from Pam B. 😀

Dee was great. Got me set up quick and easy. Great customer service. Very friendly and personable.

Pam really helped my friend get in a storage today very friendly lady

Pam was a great help today

Pamela was a big help with renting me a storage

Pam was a big help she awesome

Pam was a great helper in her work and a very happy person with her work. I am completely satisfied.!!

Pam was a big help andhas good customer servicio

Pam was awesome property clean and she helped me download the app thanks Pam, went to stroage yesterday and Ms. Dee helped me out a lot, want to give thanks to her also. Thank you

Dee is wonderful and very helpful!! Good, clean facility! Would recommend!

Clean facility! Wonderful, courteous staff!! Dee is great!! Would recommend to anyone looking for a place to store their things!

Dee was extremely pleasant I really appreciate her!

Dee is very knowledgeable and helpful!

excellent service and kindness I recommend it 100% thank you

very good clean place the service is very good the person who served us very friendly highly recommended

This is by far one of the nicest storage units I have toured. I will be bringing my business here. Ms Dee has been so helpful to answer all of my questions.

Pam was awesome and a big help the property was clean she has good customer service

I work with many storage facilities on a weekly basis and the facility here in Rivergate was amongst the best. Dee was a pleasure to do business with. I would highly recommend this facility to anyone that needs a good place.

miss pam good job

I highly recommend this place! The property manager Dee was extremely helpful and understanding! Good people make a difference.

(Part 1 of 2) Your belongings are not safe here! If you’re even thinking about using Public Storage for storing your valuables, you need to read about how my locker was ransacked and looted while Public Storage failed to perform even the most basic due diligence to prevent it, despite there being a string of similar burglaries both before and after what happened to me. I was a customer for sixteen years and didn’t have any problems until very recently. One reason I chose Public Storage is they have a manager’s apartment on site at the entrance, which I thought added an extra level of security. Hold the thought about the manager’s apartment. On February 13, 2024 I visited my locker after being overseas for a couple of months and removed a bunch of belongings relevant to my work, which is what spared me from losing even more belongings when I came back about 11 a.m. the next day and found that my unit had been burglarized about 3 a.m. and looted to the tune of about $15,000 worth of belongings, including about a dozen firearms. The unit next to mine, 32, which was the second of three inside one of the exterior doors, was also burglarized. I believe it was unit 124 or 129 which got hit the same night, according to employees. If you’ve ever been burglarized or robbed, you know the feeling of being violated. As I was dealing with the aftermath, in no particular order that I can remember because of the shock I was experiencing, imagine the following details coming to light in my interactions with Public Storage employees: -A detective showed up because of the number of firearms involved, and because it was not the only recent incident involving firearms being stolen from Public Storage. One of the employees commented, “Oh, that’s the [detective] who always comes out.” Wait, WHAAAT? You mean this is a regular occurrence? -Yes, apparently this is a regular occurrence: someone else lost a couple dozen firearms from his locker a few weeks prior to my incident. As an aside, some of them will almost certainly be used in criminal activity; if they are and you’re one of the victims, you may have grounds for holding Public Storage liable for their gross negligence bordering on reckless endangerment which I’m still in the middle of describing. -Unlike in my incident, some of the recent burglaries were committed by thieves cutting an opening in the rear fence. While I was dealing with the police, the Public Storage handyman showed up and they decided it was time to repair the breach in the fence in an attempt to at least put up some sort of resistance. In my case, the thief entered through the broken front gate and burglarized three units including mine. You read that right: Public Storage let DAYS pass before they even repaired the breach in the rear fence which had allowed some burglaries, and they had not fixed the busted lock in the front gate (see video) which allowed three more burglaries. Stay with me; it gets worse! -You can see in the photo the flimsy excuse for a lock which they now placed on the gate. I was so frazzled and stressed out I didn’t bother to look at it closely, and it had not yet sunk in to me how lackadaisical Public Storage was being about security. The handyman installed beefier hardware on my locker. The previous hardware had been cut through with bolt cutters and the lock was simply twisted off without opening it. You may wonder, like I did, why they didn’t use sturdier hardware to begin with. I spent most of the afternoon dealing with the police, crime scene investigation, etc., and decided I just needed to get a good night’s sleep before taking the next few steps. The thief had left behind some valuable things, which I removed and took to a safer spot. (To be continued separately because of text limitations per review)

PAM DID GREAT FINDING ME A UNIT THIS WAS EASY AND CLOSE TO WHERE I LIVE

I'm so glad I was able to find this Location Mrs. Pam was very helpful she answered all my questions. She went with me to go look at the building and answered all my questions She is very professional and I'm so thankful for good people that you can tell they love helping people and their job that's hard to find these days. The deals she's shared that is going on were a blessing for me.

Pam was fantastic and very helpful getting me checked in! She made the check in process easy and the faculty is very clean and organized. Overall, 5 stars

Dee Holt was very friendly and went above and beyond as far as customer experience. Bought a unit from auction and she was helpful and very friendly. I would definitely recommend getting a unit here if you are needing one

first time at public storage mrs Pam nice 👍 customer service

Great service and the storage was adequate. Will definitely use again.

Pam was so helpful! What a pleasant experience!!!

Dee makes my experience with public storage a pleasant one every time I enter rivergate store

Ms.Dee and Ms. Pam are SOOOOO HELPFUL!! They were so patient and helpful when I got behind on my payments. I live in another country and I trust them guarding & protecting my belongings! Super grateful!!!Thank you so much Ms.Dee 🤎🌻

The best experience ever! I wish Ms. Holt was an employee of mine.

What a friendly manager you guys have. She is amazing to talk with and always available to help out. This storage facility is clean and have spacious units. The property is easily accessible without having to get out of your vehicle to be granted access.

Pam was a really good helper above and beyond she helped put me in a space set my online account up thanks Pam go visit Pam

Ms. Dee is always so helpful when I I need help thank you so much

I want to thank Ms Dee Holt for all the information she gave me the place was very clean and beautiful Ms Holt was very nice and polite such a sweet lady thank you again Ms Holt

I stopped in to check on prices and the manager Mrs Dee Holt was so helpful and nice i recommend this place

Dee has a so polite and has a big smile thanks Ms Dee!!!

I enjoy the kindness of the manager Dee she is always so polite..not to mention she is always doing a lock check and keeping the lot free of debri