Public Storage Self-Storage Units at 1546 Gallatin Pike N, Madison, TN

My experience at this property with the manager Dee has been wonderful Everytime I come to the office she is kind and helpful

Muy amables y atentos ha todo

Fallon and Angela are sweethearts

Dee, was awesome, super helpful and a pleasure to work with.

Dee is the best! Very caring and helpful. Always polite and does the best she can with any questions or other needs.

I appreciate Ms. Dee Great customer service and I love the fact I constantly see her driving around, keeping her facility in the rivergate location clean and clear of any debris. I have three storage units with another company and driving on their property. I have gotten three flat tires through the years And at $165 a tire. I truly appreciate you ms. Dee and for all that you do, thank you for the great experience with public storage you’re awesome!

WOW, I dealt with Mrs Pam today and she was amazing... customer service was top notch.... would definitely recommend choosing this location for all your storage needs

Dee is the best manager ever..she is always available to help me when needed..I so appreciate her so much.

Just wanted to say a great big thank you to Dee Holt at Public Storage in Rivergate for her great customer service! She was extremely nice, helpful, friendly and professional! We love talking to her as well! She was very kindhearted towards us when we were dealing with our storage unit on an extremely hot day in bringing us each a cold bottle of water! We really appreciated that! Sometimes it’s the small gestures of kindness that mean the most! She was a real blessing that day! Thanks Dee! You rock! Public Storage is lucky and blessed to have you! God bless! ❤️

Thanks Ms dee for business n help

Dee was very nice and helpful during my experience renting! :)

Dee is amazing

Service was great from Dee and Pam

Great place to rent. Nice people. Clean spaces.

Got in the Williams rd location before they opened completely the young lady behind the counter who’s name slips my mind,was by far the most helpful and accommodating person I’ve done business with for some time now . Her and the other ladies run a tight, clean , well organized operation… thanx girls a great help to what was a crazy morning

I was at this Public Storage today and Dee Holt was super nice and extremely helpful, thanks Dee

Go see lady Pam in Madison River gate, Public Storage, she be at all location, she can help you get in a storage unit

I want to thank you Brett for making me a happy customer again and making things right.

She has helped me out. Very friendly.

I stop by today and Pam was a great help she went above and beyond it was great customer services thank you verry much .

Pam was a really good helper today I have a storage for my needs, thanks Pam

The only storage would wait to get there and didn't have to, but grateful that (Dee) rivergate/Madison called to make sure I was coming, I would recommend Public Storage to anyone

Pam had a busy day and still helped me out and had auction customers in line waiting to be seen she really has patient

Pam was really helpful she put us in a unit which we really needed fast , you are the best

Dee is awesome. She will definitely take care of you properly

Dee is an amazing lady to work with. She is very explaintory on everything I have question about.

Highly recommend you stow your goods here where it will be safe. Dee help me select the right unit for the items I had and pricing is inexpensive, and payments are so easy to make. You can either pay cash or card through their app! Overall my experience there has been great,easy going,trusting.

I was out and about and Pam heard me talking about i need a storage and she asked me to go online or come see her and she would take care of me, she made my day and has a smile you can not resist,with a great attitude, thanks Ms.Pam

Ms. Pam is amazing! Her customer service skills will have you feeling like you’ve known her all your life. Would definitely recommend storage at this location!

I just moved from Chicago and Pam was a big help to us, thank you Pam great customer service

Go see Pam! She’s awesome

Go See PAM!!! She has GREAT Customer Service!!! She helped me with EVERYTHING and made the process very Easy!! :)

Dee was sooooo helpful! I was in and out with a bigger unit!

Property manager was amazing! Great customer service and takes out time to help you! Very friendly and I recommend anyone to come and reserve a space unit.

Ms.Dee is SOOOOO HELPFUL!! They were so patient and helpful when I got behind on my payments. I live in another country and I trust them guarding & protecting my belongings! Super grateful!!!Thank you so much Ms.Dee 🤎🌻

Very professional and helpful !!!!

Dee has been an excellent person to us after being here with Public Storage for 5 years, we had multiple incidents at a dislocation that she took upon herself to address properly, honestly, and with great integrity! So we just make our payment at the Madison location now instead of Gallatin. Thank you Dee!!!! GOD Bless you!!!!!!!

If you want a great customer service experience when renting a storage unit... This is the place! Ms. Dee in the office was absolutely amazing and made it an enjoyable experience. They really care about their customers. I'd give it 10 stars of I could.

This facility is ran very well. My unit was clean. I didn’t have to clean it. Even came with a bug trap! I found out they even walk the units to make sure we lock them correctly every morning. I know this because I’m guilty and received a Saturday morning phone call and omg am I thankful for their professionalism. Also..move in special was welcomed and no admin fee if you have to upsize. Why can’t I live here?!?

Adria helped me down grade units flawlessly! She was available for any questions I had and was very friendly. Would rent from them anytime!

We loved working with Dee! She helped us out a ton with getting our unit set up and made the process seamless.

Dee was so helpful! Showed me exactly where my storage was! She's the best love having my storage unit here

Awesome customer service, so polite, and she answered all my questions. It was just a wonderful experience

ms.dee was very helpfully and treated us well helped us get everything situated just lovely

Adria and miss dee did a wonderful job they were very respectful and nice and it was a wonderful experience they make our stuff feel very safe

Adria is a great customer services and help me a d this place is great and customer services is great. I highly recommend this storage places and they will do what they can to take care of u. Thanks brandon

Adria is A+ in my book.

Miss Dee and Miss Adria are the best and they care really about people not only for you but they will there to help you in anyway possible, there's no better storage than that...

Ms.Dee is and amazing woman she helped me out so much thank you so much

Adria was great, very nice and helpful.

Adria and Ms Dee at this location is awesome..if you need a storage come to this location👍

Great service

Fantastic service! The property manger Dee offered us quick and useful service.

I called New Years day and spoke to Nicole. Great customer service despite being a national holiday. Then Dee helped me viewing and setting up the service. Experience was great and fast. Overall great service. Thank you Dee and Nicole.

Ms. DEE is the best! Truly a woman of her word! I will always come here! TOP TIER! 100% RECOMMEND

Ms Dee is an amazing employee!! She definitely has looked out for me in the midst of me having surgery in May and getting behind on payments but she always kept me in the loop and by the grace of God I was able to make my payments and keep my storage. God bless her!!

Dee is an incredibly helpful and kind manager! This location has been great and is always clean.

Dee is super awesome and super helpful answering all of our questions! I always use Public Storage for all of my storage needs.

Went up on my storage without noticing me then was told they notified me n didn't then was told a manager would call me about the issue n I'm still waiting on that call two weeks later

We came to clean duct work in the building, dee was very helpfull and got us started quickly

We worked with Dee closely and she was quite funny and enjoyable to be around! A great personality for sure! Have a good day Dee!

Did some work in the office Ms. Dee was amazing, funny, helpful, and a pleasure to work with!!!

Came in today looking for a storage spoke with Mrs Dee lovely lady . Answered every question with the most respect that anyone could have . Very sweet and polite

Dee was very nice informative and helpful throughout my process. I will be back whenever I need another unit

We love the service at Public Storage especially Ms Dee, she goes that extra mile to make sure our belongings are safe.

I have never rented a storage space before. Was nervous and unsure what I wanted. The manager Ms. Dee was very helpful and very kind to me. She is the reason I decided to rent a space here. Thank you Ms Dee for being so helpful.

Dee is so professional and helpful. God sent as moving can be so hectic. Thank you!!

Place is trash! Not trustworthy place at all. And management doesn't do there job as well.

Ms. Dee has been more than helpful and has made my experience renting a storage room at her facility easy. I'd recommend this place! A+

Mrs. Dee was actually at my location today and she was extremely helpful! No one is ever at my location working which caused me to get a late fee and she got it waived for me since it was not my fault. I wouldn’t have been able to get in my unit if she hadn’t of been there. Super greatful for her! Amazing staff member to not such an amazing company.

I bought a storage unit from one of your places and Miss Dee at this location was the best she was very willing to help me get my stuff out same day very pleasant to talk to she deserves a race

Miss dee did an awesome job.... Verry attentive and helpful

Best place to use. D is the best and has been helpful

Great service and friendly environment Mrs D is very nice thanks for all her hard work.

Miss dee is always the brightness spirit in the world. I thank you all for having her.

I travel a lot and I used a lot of storages and to say that the honest God truth this is the best customer service that I've ever had Ms Dee is awesome! informative, friendly ,kind, and very efficient .I feel that my property is safe and secure and I don't think I felt that in any other facility. So five stars all the way and definitely for Ms Dee, sincerely Dennis Duncan

Very polite band professional

Dee was the best property manager I have ever had. She helped me so much. I wish there were more people like her. Thank you Dee

Der is amazing! She’s always willing to help any way she can.

We picked up a unit on Saturday 9/10 and met with Elijah. He was very helpful and thorough walking us thru the process. Such a great experience then we met Dee Sunday and she was fantastic too!! Clearly both are assests to Public Storage!!!

This place is a pleasure to do business with. The manager of the property, Ms. Dee is always extremely helpful, kind, and knowledgeable. She always ensures that things run smoothly and everyone is treated with respect. I will continue to do my business here so long as she is here.

What time can we get inside the gate

Great customer service!! Y’all come see Mrs.D

Pam was great she has great customer service skills.

I am a contractor working at this property and I have to say this is the cleanest property we have been to the manager Dee is very helpful when we need her

Manager Dee at this property has been a huge help to us contractors working at this property thank you

Very good manager at this property very kind to us contactos

I am contractor at this location Manager Dee always pleasant to us and customers thank you Ms Dee

Dee was and continues to provide exceptional customer service! Great facility with great prices!

Thank you public for giving myself and my dog a quaint secure place to store our items with generous times to come in and out of the property and great managers such as Ms. Dee who was there to answer all my questions and help with anything needed. I felt my items were safe and secure there the whole time.

Ms Dee always gives great service !!

Also enjoyed the experience Miss Dee gave to me I was going through something and she brightened my day I really appreciate it her.

This is a wonderful and clean place to store your items! Working with Dee has been a pleasure, she goes above and beyond for her customers! I would definitely recommend you to see Dee for your storage needs!!

Had a wonderful experience, Dee helped out with everything I came in for today. Excellent customer service skills, prompt and ready to go! 10/10 Would recommend to family and friends!

I have experienced nothing but kindness and the employees Jennifer and Mrs D are life savers when someone who's not supposed to be there ! Jennifer noticed someone up to no good trying to sleep there unit ! She stayed with until I locked my unit ! If it wasn't for her I would have known it and he could have robbed or hurt me ! Thank you all at this location

I Met With Dee Today At 1546 Gallatin Pike She Was Absolutely Amazing Very Professional, And Understanding. She Helped Me Get A Hold Of Someone After Trying For 2 Days.

From the very beginning of contact and the meeting of Ms Dee, we have been taken care of properly efficiently quickly and with kindness and care. She explained unit capacity and offered suggestions when we had a situation with over booked movers. Our unit was sufficient for what we needed. Ms Dee was very helpful anytime we had questions. The facility was clean and she was very attentive to the surroundings. This is overall the best business customer service experience I’ve had in a loooong time!!! I would definitely recommend !!! Thanks for everything Ms Dee!!!

Sherry is Awesome!!! Very pleasant and caring about the customers that she serves. My experience with her was a great.

I met a sweet heart name Dee, who manages the Public Storage at 1546 Gallatin Pike N Madison, TN 37115. I found her to be professional and knew her stuff, she got me signed in right after transferring from the 201 Williams Ave facility. My experience was pleasant and would highly recommend this particular location to anyone. I purchased a "10 x 20 "unit, it was clean, in a great location and near the front entrance. I have to say I was impressed when Dee took the time and checked on me while I was unloading. She is helpful and kind...so Public Storage management ...I would suggest giving her a raise...pronto!

Great service!

Dee always greets me with a smile and always very helpful. Come see her for 5 star service.

Dee was great; she made my experience delightful.

Dee the Manger was the best. She answered all my questions I may have had. I couldn't have a a better time with her. I'm glad I'm glad I had the opportunity to meet her. She is a real blessing. To her bosses. She needs a raise on her. Well the only thing I am having a problem with is the app. Trying to open the gate so I don't have to get out of my SUV would be nice.

THIS REVIEW IS STRICTLY FOR THE PROPERTY MANAGER NOT ANYONE ELSE AFFILIATED WITH PUBLIC STORAGE OR VENDORS!!!! PROPERTY MANAGER DEE WENT OUT OF HER WAY, OVER AND BEYOND TO GET MY SITUATION HANDLED AFTER MULTIPLE RUDE ENCOUNTERS WITH CUSTOMER SERVICE REGARDING MY MONEY BEING MISHANDLED, AND THEM JUST BEING RUDE TO ME!! SHE POLITELY WENT OUT OF HER WAY TO APOLOGIZE FOR THEM, SHE WAS STILL ABLE TO ALLOW ME TO RENT WITH HER PROPERTY AFTER I WAS TOLD MULTIPLE TIMES THAT MY MONEY WAS GOING TO COME BACK THREE DAYS LATER!!! SHE WAS A VERY PROFESSIONAL PERSON THROUGHOUT THAT ORDEAL AND SHE HONESTLY NEEDS A RAISE OR COMPENSATION FOR HER OVERALL CARING ATTITUDE!!! SHE CARES ABOUT HER PROPERTIES AND SHE ALSO CARES ABOUT THE PEOPLE!!! SHE ALWAYS COMES OUT THE OFFICE TO SAY HELLO, ON A SLOW DAY!!! SHES JUST AN AMAZING HUMAN BEING AND DOESNT GET THE CREDIT SHE DESERVES!!!! 🙏🏾 Thank you DEE!!!

I came by to pay my bill for month today, and had a chance to be served by Dee. Again as always, Dee give such wonderful service. She is pleasant, easy to work with, and last but not least she is very professional. She is a wonderful asset to this company. Thanks Dee, Norris Randall...

This place is amazing. The staff members are incredibly helpful and nice. The manager at this location, Dee, is amazing at what she does. She really cares about her customers and it shows.

Ms. Dee at this location was veryyyy helpful in my process of moving everything out of my storage. I lost my storage key over the time frame of doing business with them and she was very knowledgeable about procedures as well as assisting me to the best of her ability to convenience me in my departure of the property. Ms.Dee , you’re the best!

Dee is a pleasure to deal with.She is always in the office when needed. THANK YOU !

Dee is always there working her tail off. Very helpful and always plesent to see!

Storage units are good and the workers are friendly, had some issues that were handled very well by the GM. Would recommend

I just moved to Clarksville for temporary and Dee was simply amazing. I had to transfer locations and they went out there way and made that happen for me. I got nothing but great customer service from them.

Positive experience. I picked my unit out online. As soon as I pulled up I was lost but Dee came out and showed me were my unit was located. After unloading my Uhaul unfortunately, 1 piece of my sectional could not fit inside the unit . Last, minute Dee came to the rescue and had another smaller unit available. She is speedy and efficient. Made the ending of my day 😮‍💨

The manager at this Public Storage was a joy to talk to and helped me with all my questions.

I'ts truly nice to always be greeted with a smile and given great customer service. Dee, at the front desk is truly awesome!

I needed a storage unit for a few months until my house was ready and Dee made the process so simple and sress free ,she new exactly what I needed and recommend the perfect size. Anyone needing a storage unit should see Dee at Public Storage on Gallatin Rd.

I came to the office the other day and talked to Ms. Dee she was wonderful helped me with all my question and was very Intuitive.

I called yesterday and spoke with a lady named Dee. I was trying to find a storage to rent and she was amazing helping me with prices. I just wanted to say thank you for having such a sweet and knowledgeable person working there.

I came into the office to ask about rental and Ms Dee was very helpful and friendly would recommend this place to others

I have to say that the property manager, Dee, came out of nowhere, saw a need that I had, and made it happen in a very timely fashion. It made it possible for me to retain my storage there and made my December much better than it would have been otherwise. Dee is the bomb!!

I love coming to this property. The manager Dee is very professional and concerned about you as a person and your property. Will recommend this property to my friends and family

I've been a long term customer for awhile now. They have added a great team member to an already great team. Pam thank you for all the help today and for your politeness. I hope you enjoy your work experience. Happy Thanksgiving to all yall.

The office manager (I believe) Dee is AMAZING. When my mom and I was looking for a storage unit she helped us figure out which unit met our needs and budget. Dee is very nice and helpful, when we had went to get into our unit an error happened where it showed that our was past due. She directed us to customer service and was very patient while we got the issue fix, however the customer service lady was very rude and nasty, Dee gave us the information to express how the rude customer service lady was. If you are looking for an person who is nice and caring Dee is your go to person.

The rent is literally going up every time you turn around 🤦🏾‍♀️🙄 I started with around $70, it just went up again, to $110. And it does not have 24hrs access. Besides that, pretty easy access, I like the mobile phone access.

Jay was great awesome.

Jay saved me a lot of trouble today by returning my license to me, which I had dropped at the gate. He was walking units when he discovered it and returned it to me. He strikes me as a hard worker and his customer service is excellent.

Dee helped me out a lot. She takes time to talk and listen. She deserves a raise. I was very happy when i left. Her customer service skills are great.

Great place ms.dee allways helping and mantaining clean

Went to go store stuff in my storage unit and there was a wasp nest near the entrance. I told Jay up front and he cleared out the nest! He could've easily declined to help, but he didn't and I was able to access my storage after. Thanks for going above and beyond.

Dee is wonderful friendly Love going in to pay my bill she makes me feel at home. Thanks Dee your the best

Dee is awesome she is very pleasant a great employee no doubt.i had car issues before office even opened and she came to the rescue

Jay and Dee helped me with my payment. Good team.

Jay helped me- I was in and out ! He’s a superstar!

Jay was extra friendly and helpful. Thanks to Jay I got my payment in for October.

Jay helped me with another payment from another location.

Jay was a nice man who helped me through the rental process.

Delilah was so kind & helpful I decided t go ahead get another unit here even though mine here got broke into like 2 1/2 years ago

My experience is absolutely positive. I cannot say enough good things about your employee Dee. Personable, helpful, she even came out to my unit when I was unloading with a cold bottle of water when I really needed it. So add thoughtful as well. Thank you Dee. .

Came in and talked to a lady named Dee. She was very helpful. Will definitely let my friends know.

I came in today seen MS.Dee she was very helpful and polite also she answer all my questions and I didn’t have to wait ore nor waste time she was on point and that why I highly fully recommend MS.Dee

Dee was super awesome. She is very easy to work with and get stuff arranged with auctions or renting space.

Very helpful. Friendly and fast service.

I stopped in recently and had some questions about a storage unit and Mrs Dee was the sweetest person and very helpful.

My wife recently came in and asked some questions about a unit. There were more questions we had aftering leaving so I called and spoke with Mrs Dee on the phone. She was very polite and answered all my other questions while speaking with her

It was a pleasure to have work with Dee she was Excellent in her job very knowledgeable no matter what questions I ask no matter how long it took she continued to be patient and with a smile always on her face and I came back to the office more than once

Dee was very professional and helpful with my phone inquiry with regards to a rental space. She had good suggestions on how to condense and pack to save space !

Dee is very helpful and a nice lady to do business with

Dee was very helpful and nice excellent customer service!!! Thank you Dee!!!

Miss Dee is such a pleasure to work with, very kind, understanding and helpful!

Professional, Friendly, Helpful staff! Shout out to Dee! She was exceptionally kind!

Sherry is always very helpful. Go see her for 5 star service.

I have a space at this location And the property manager sherry is wonderful if you need to rent come see her

This storage facility is very neat, clean and affordable. I just met the owner, Sherry, and she is very professional and helpful.

Very easy process great friendly service!! Phone service and personal service A1!!!

The property manager Sherry is always very helpful go see her for great service. And her property is always clean.

Delilah was great! Was able to answer all of my questions quickly and accurate. Super friendly.

Sherry was a very nice person very helpful thank you

Delilah was very helpful and took time to show us different sizes of storage and that helped us visualize the space we needed. Thank you Delilah!!

My girlfriend set this rental up about 3wks ago. I have been there a couple of times now. Last was today Sherry saw me getting out to enter code she stopped me and informed me about the remote app. She took time to help me to understand and explained how it works. Sherry is very friendly. Location is easy to get to and so far kept clean.

Auction process was easy and Sherry is amazing

Sherry is always very helpful, property is always clean and you feel safe anytime. Definitely recommend!

Alex was very helpful and a excellent customer service.

Sherry is always so helpful!!!

Monica was so helpful during my rental!!!

Sherry did a great job with my rental today. I recommend if you need storage come see her.

Sherry is always so nice and very helpful anytime I need it! Would recommend to anyone this location! She always keeps it so clean and well mannered.

Sherry and Michael have both been very professional and accommodating in person and over the telephone to my inquiries and specific storage needs. Sherry was also accommodating and apologetic in switching my unit after I expressed particular security concerns to her regarding the initial unit I rented the day before; I'm quite appreciative of their professionalism at that location thus far.

I was looking for a couple of storage units as we are moving to this area. When I called Public Storage in Madison, the response was friendly, and the price was competitive. When I showed up to do the paperwork, Sherry was friendly and professional. The unit I was assigned was clean, and accessible with a truck. I like that a security code is needed to get into the lot and to leave it, as well.

Good storage

I have enjoyed my experience here in the past but this time I was informed that there wasn't any available spots in D row but there were. I witnessed it the next day when two units were being shown to a new customer and they were given the option of which one they wanted. I didn't appreciate that treatment since I have been a customer for over ten years.

Ms. Sherry is awesome. I love that facility 👍🏽👍🏽

Thanks to Lauren and the DM Brett for solving all of my issues. They were very patience and respectful during my hard time looking for countless storages to meet my accommodations. They got me all squared away to make my moving process less stressful. If your looking to move soon and need a storage unit. I highly Recommend you to use them they are awesome and very helpful. Most importantly they get the job done!

Came in to pay my bill and Sherry was a great help thanks again 😁

This facility is nice and clean would definitely recommend for your storing needs. Ask for Sherry!!!

I rented from Sherry and she was wonderful She keeps the property very clean. If you need storage go see her for 5 star service.

Sherry has been the highlight of my moving experience. She has been so helpful and by far the most respectful person that I have talked with about getting a storage unit in my area these past few days! I will always recommend Sherry and her location to anyone looking for a storage unit in the Madison Tennessee area!! Thank you so much for all your help and support Mrs.sherry.

Rented unit from sherry. Come see her...5 star...

I. Love. Sherry. As far as storage units go, I haven’t had much other experience to compare it to. I stopped to see a unit for sizing and Sherry was super helpful, very quick and answered all my questions. She didn’t look irritated when I could make up my mind right away (which is shockingly rare). Of most customer service experiences I’ve had of late, she’s been the best. Seems like a good price for the size compared to other companies around. I would always like to pay less for everything because I hate spending money but that’s life. Anyway, go see Sherry. Take her some cookies. She’s lovely.

Great service! I had an issue with my lock and they helped me solve my problem as quickly as possible! Definitely recommend!

Sherry is awesome

The angry/rude woman running the counter today lost this customer. Hard to believe this place received 5 stars! I will try another location, if I receive the same type of customer service, will spend more and give someone else my business.

Sherry was super helpful and able to get me into the unit within an hour of finding it online.

Sherry was super friendly and they made the whole process super easy and transparent!

I just rented a unit for the second time in the last few years and Sherry was great she got me a super low price and she explained every detail. I would definitely recommend this place.

You have to get in and out of your car to get in and out of the gates MATTER WHAT THE WEATHER IS not Good Public storage u dropped the ball on that one

Sherry was awesome in checking and explaining everything wonderfully

Great service and Friendly People. The grounds are well maintained as well

After a different location being unattended, sherry was a great help in assisting us with a unit. Very customer friendly and eager to help. Thanks, Carl and Lacy

Very helpful

Courtney was Awesome

Sherry helped me so much with my payment!!!!

Courtney was helpful

Everyone is always so helpful. Highly recommend this facility. The man even helped me find my debit card!!!

Sherry was awesome

Sherry was very very helpfull...great experience..will definally recommend to others

Great price on special summer deals

Great place to rent a unit great customer service

How much to store a Van and a 16' trailer ?

Sherry is wonderful, she is always very helpful when I go in to make a payment or when i have questions. I have had storage at other places but sherry always offers a much better experience than I had at other places.

Sherry is great highly recommend

Customer service sucks !

Sherry was so helpful and friendly! She really improved my day with her positive attitude and smile! She also helped me save a lot of money with the move in special! Thanks Sherry!

Joy was extremely helpful and very professional. She helped us with all of our storage needs in a very timely manner with a smile.

Thanks Sherry. Excellent service. And thank you Joy, for the easy check out. TE

Sherry was very friendly and got me in and out super fast since I was on lunch break. I’ll update this review if anything comes up but so far this location seems perfectly fine.

My customer experience was excellent with rachel. My only issue is that I noticed ROACHES in my unit. I asked what could be done about this and was told that they are unable to do anything because it might affect someone else property in the connected units. I used a fogger in my unit and Rachel was so kind to spray outside where my unit is. But I strongly feel that since I didnt move my things in the ROACHES I shouldn't have to move out with ROACHES.

I spoke to Sherry today about my monthly payment and she was extremely helpful. Very patient and informative. I'll definitely recommend this location to everyone! Great job and thank you Sherry!

Quick and Easy - Thanks Sherry

Sherry was nice.

Convenient and easy service! Sherry was amazing. Make sure you ask for her.

Sherry was great very helpful

I went this property to rent today and Sherry helped me. She was very knowledgable about storage and products to protect my belongings. Come see her for 5 star service.

The woman with the freckles (didn't catch her name) was absolutely one of the most rudest, disrespectful individuals I have ever come across in my life. Terrible customer service. I will be contacting corporate about my experience.

Sherry was awsome. Was in an out in no time, an she is very friendly and don't mind answering any questions you may have. I love the fact I went their based on the reviews an they were 100% right about this place..best service anyone could ask for.

Sherry helped me when I moved in she was very helpful and it simple and easy to do the paperwork

I was in a crunch for time but Nakia helped me with such a great attitude. She had me in and out in less than 15 mins and made my visit easy. She suggested the best storage space for me and even offered preservation materials. Thank you!

Sherry was so friendly and amazing and helpful and the whole process of checking in was so smooth! The service was impeccable and I can’t wait to clean my house out and store everything in my unit!

Sherry is awesome.

Sherry was awesome today during my rental very knowledgeable able storage and products to protect my belongings

Went in at opening Sherry had a smile on her face waiting to greet me she was very professional an friendly storage area was very clean i will definitely use this storage again you guys are very lucky to have a person like Sherry there..

Super friendly and helpful staff. The red head (Scott, I believe) is the phenomenal.

Sherry was awesome today during my rental go see her for 5star service

Super friendly service! Quick call back after online reservation. Clean facility as well.

Ms.Sherry is Amazing she had a difficult customer in one day and she handled her so well with Such a powerful Professional way.And I was so proud of her the customer was so Out of Order .She is amazing every time I go in .Thanks for hiring Her she needs a raise.

Sherry and Rebecca were outstanding and went above and beyond their job. They took extra time and answered all of my questions very satisfied and would recommend this place to anyone!

The property manager was friendly and helpful. Really clean facility - highly recommend!

Very clean. Staff is very friendly in fact when I was acquiring my storage and was a little short on the move in fee the customer care rep paid the other half for me. Don't see that much at all these days and I was truly thankful for her assistance. When I got paid the next week I paid her back. I would recommend this storage place to anyone!.

What in the cut off time for entering in the gate

Come see Sherry at this location to get 5 star service

Great facility! Great service from Rachel!

I’ve rented in past from Public Storage, first time at this location. The entire complex is spotless. Sherry went out of her way to locate the best unit that suited my needs. Thanks Sherry - “Awesome” Job.....

Thank you Rachel for all your help today . The service here is absolutely great and I am thankful . I recommend this place to everyone .

Sherry and Stephanie again gave me an awesome customer experience and found the perfect storage unit for an amazing price! I have rented at several places in the past and there is no comparison of the way you feel part of the family! Very happy with the experience.

I had flown into town from FL on my way to Arkansas and it was imperative that I get into my unit. Doh! I forgot the key and I had to get my lock cut quick. Rachel at the front desk was understanding and in just a couple hours she put my situation into the hands of Stephanie. She got my lock cut and new keys and lock. I was back in business! Thanks, y'all! Great service!

I had a great experience and the process was quick and easy! The manager Rachel was totally Awesome! She helped with all of my needs! Thanks Rachel!😀

Rachel was amazing. She was so kind and professional. She made our experience a breeze. The facility was very clean. We were well taken care of and our needs and wants were met. Prompt and caring service all around from the beginning.

Sherry was very helpful. She worked with me to find the perfect unit for my needs. She is friendly and knowledgeable.

We had the pleasure of working with Mr. Ron at the Madison location. He was very nice and very welcoming to us. Mr. Ron had very good customer service! My daughter is 15 she even had to say he was nice she rode with him. to the storage.

Great customer service by Brett, even though it took a while to get the code to work but he made sure by the time we left it was working, great job.

Rachel was absolutely amazing, understanding and very helpful! I'll definitely be spreading the word about my experience with her and the company with family and friends

5 star service from Sherry. She deserves a big raise and a promotion!

Today I had the most pleasant experience with Ms. Sherry! I reserved a unit on the internet this morning she called me not even an hour later to give me all the details! I went to her location on Gallatin Rd (27907) she didn’t quite have what I needed and she could’ve just sent me on my way, but she didn’t! Ms. Sherry personally sat there and checked all of her sister locations until she found one with the unit I needed and to top it all off it had a move in rate!!! She literally made my day! Everything has been going terribly wrong and to come in a business and receive such amazing service, someone willing to go over an beyond just brighten my day!!! Thank you Ms. Sherry for actually enjoying your job and giving wonderful service!! Moving forward on my wonderful experience I went to the location on Myatt Dr (27913) I couldn’t believe myself when I got here! Brittaney was amazing, she had a big bright smile when I walked in and immediately knew who I was and had everything ready to go for me!!! She knew my needs before I even touch the door and was willing and ready to meet them!!! I found the unit that fit my needs, and then I got an even better deal than I thought I was getting!! Did I mention I wasn’t supposed to get a unit til Friday, I ended up walking out with a code and a key to my unit! Extremely excited I chose Public Storage to meet my needs! They made me feel as if I were family instead of just doing casual business! You don’t find service like this everyday I hope these ladies are paid well they very well deserve it!!!! Thank you Brittaney!!!

Great Prices, Friendly Staff & Quick Service... Can you ask for much more? Schedule Online or Just Stop by to see Sherry.

Rachel helped me get the storage unit set up she was extremely kind and helpful and even when i had a holdup with my bank transferring funds she was extremely patient hope anyone that goes here gets helped by her and she should defiantly get a raise

Rachel rocks! Super friendly and helpful!

Sherry was on her A game. With the pride she had in the place the attention to detail she gave I would assume she owns the place. They provided a great deal and the property is very clean and well kept. I would recommend this place to anyone.

I just came in and moved out of my storage and Rachel was so NICE and very friendly. I’ve been here a few times before and she was the friendliest of them all!! #GreatJobRachel #TeamRachel

The best service for a storage unit, Rachel was very helpful, fast and sweet.

Rachel was the most helpful person I have ever met! She was so nice and so understanding of our situation. Great location, great prices, amazing customer service! ❤

Rachel and Kae were very nice and helpful during today's auction. Pleasant, with smiles and cookies

Sherry provided excellent customer service. This is my second time using Public Storage in 2 different states and I appreciate their affordability, customer service and online payment option.

Sherry was excellent. Very detailed and knowledgeable about the services offered. She made sure I was getting the right size storage unit and was just a pleasure to interact with all around. I'm definitely glad I chose this site to store my belongings.

Sherry is a cheerful lady that helped me with lnformation, with a smile, thank you

Rachel was very friendly and helpful. She answered all of my questions regarding what size space I would need for my things.

Sherry always greets me with a smile great service.

The nicest group of people I’ve experienced at Public Storage. Both Breanna and Becky greeted me politely, made sure I was completely taken care of, and executed customer service to a T. Those girls deserve TWO pats on the back.

Friendly staff, clean facilities. My experience was as painless as I could've hoped. I would highly recommend using this location!

Sherry was very nice. A joy to work with. Happy happy happy !

Secure facility. Main road access. Good coupon rates for new customers.

Great service! Mrs.Sherry was the sweetest and she got me in and out! Thanks again for your great customer service!

Sherry was awesome both at the beginning and end. She made sure we had everything we needed. She was friendly every time we went in the gate. She made sure the property was always clean.

Great service and low prices

Very Nice Facility !!! Great service !!! Sherry is very friendly and professional, She made my moving fun and exciting :)

I have nothing but positive comments about renting from Public Storage. Sherry, the property manager, was extremely professional and told me everything - absolutely everything - I needed to know. She showed me the space, explained the lock, the gate code, etc. This is an ideal storage place for me. It's less than 10 minutes from my house. It is a very busy location and I can see why.

This a great place to store your stuff. Sherry is the office is amazing!

I would give no stars if I could. When we toured this facility I noticed mildew on the outside of the buildings. I was concerned and asked the man in the office if they ever get water damage and he said he was only there as temporary help from out of state and would have the manager call me to answer my concern. I never received a call but I booked a unit anyway as the price was good,(which they raised anyway so don't trust their low prices compared to other places) our unit was on the top of the hill so I figured it was safe from flooding and I put lots of damp rid in the unit to absorb any moisture. We stored all of our belongings here for 6 months, and when we went to pick up our stuff there was a leak in the roof (which was not visible from the inside of the unit) and our things were soaking wet. Our couch was wet and so were many boxes including a PS4 and other electronics. Water was running out of the boxes like a stream. My husband informed the manager who said nobody guaranteed the unit was waterproof. My husband asked to throw away a few boxes of our wet and ruined things and the manager was rude and told him we had to take them with us. She changed her mind after he said he would write a bad review and let him throw some things away. DON'T STORE YOUR THINGS HERE you'll regret it!!!!!!!!!!!!!!!!!!!

Sherry made the move-in process super easy and was very friendly. The storage unit themselves are adequate and well priced.

Ty was the best! I was in a bind and was on the verge of a serious meltdown. The $1 special was limited and I had been sent around the world. Ty called managers on their personal phones to get me a storage because it was urgent. I was on the verge of tears and she was able to find a storage bigger than the one I was going to purchase! That girl deserves a raise! She made me day and her attitude was pleasant! Public storage needs more people like her! Thank you Ty for saving my day.

Sham gave me a fabulous overall experience she has great customer service skills and helped me find the perfect storage unit for my things

Sherry was awesome!!! She was very helpful, explained everything and had a great attitude even though it was HOT. I observed her cleaning the vacant units and making sure the facility was maintained for future renters. If you see the will return sign on the door, she is making sure the upkeep of the facility is being done. I enjoy using Public Storage. I think the cleanliness, accessibility and employees has everything to do with why I use Public Storage for my storing needs.

Friendly respectful service. Thanks always,sherry

Rebecca was THE BEST EVER!!

I went in to ask about a storage space and Sherry was very helpful in explaining the rates.

Sherry is awesome

The attendant Sherry at the 1546 Gallatin pike N Madison TN location. Did a really good job explaining everything and made my experience great!

Very nice and really friendly. When i walked in to the store i was greeted with respect and was offered the best deal, which was in my price range. Lindy even tried to offer me insurance protection eventhought i declined it was good to know that she had my best interest in mind ,and tried her best to make sure everything was to approval. Thanks lindy i will be back.

Michael McCabe, went out of his way to pick up my vehicle from another Drive Time lot. Not only he made my day he brighten my daughters day when she seen her car.

Had excellent service from Ms.Bonnie thank you very much

Lisa was wonderful!

Lisa was wonderful n helping. With getting storage very happy and delightful would defintely reccomend to others.

Lisa help me. She provided an amazing service it was very professional and I'm very pleased with the storage unit and the paperwork took no time. I would recommend Public Storage to anybody that is looking for a good place for storage.

Alicia was very helpful and I am pleased with the customer service I received today. Great rental property

My experience with Alicia was great she was very helpful. She gave me a tour of the unit I purchased and it was just a easy process I would recommend this storage facility.

Alicia was excellent and very hospitable. She got me the exact unit size I needed at a great price!

Alicia was very professional and kind. She was always patient and knowledgeable when I asked her anything. Great customer service and a great price. This is definitely the place to go if you need a storage unit!

Alicia helped me out so much, even helped me save some money. Very friendly and helpful

The property Manager, Alicia, was very friendly and detailed about the storage information. Any questions or concerns I had, see didn't hesitate to answer or solve the issue.

Alicia was very helpful. She had good customer service and got me the best unit based on the information I told her. Good pricing(saving me money)&Great vibes! #Thank you Alicia

Laura was very informative and helped me pick the unit that best fit my needs.

Walked in for rental sherry helped me an did a 5 star job very helpful

Alicia M. Was great she smiled n explained everything to me.. It was a fast visit... You rock Alicia

She was very nice

For my surprise i when to get some información and the person behind the counter speak spanish she is very frendly and helpful thank lucy i Will definitely recomend public storage Gracias

Lucy thanks for your excellent service today and tomorrow. I will start telling all my friends about you

Lucy's awesome lady

Thank you for helping me Lucy you were a very kind nice person

Very helpful and bubbly.

Thanks Lucy for excellent customer service I will definitely recommend public storage for you moving needs !!!

sherry gave me excellent service and I would love to come back and do business with

I was delight to receive the service that Lucy gave me and how nice, attentive and caring for my needs when I was looking for prices, information and a storage unit that I can afford and needed. I go to make my payments and check at my things regularly but one of those days I went to my unit & seem that I forgot to lock my unit.Lucy noticed I left my storage unit open. She called me to let me know and confirm to me that nothing happen and that I was not being stole from my unit when I asked her to check it for me and locked it. She took care for me. I really appreciate her for looking out for me and her honesty. Also I appreciate her by caring for a costumer like me which I have things of sentimental value and that means a lot to me. Look for Lucy she's definitely the best on what's she's doing. Great costumer service. Thank U.

Great customer service. Tiffany B. Definitely took care of my needs.

Lucy was so helpful with my storage process thanks a lot

A woman by the name of Caitlin handled my call, and she was wonderful! Very prompt on answering all of my questions! The info provided was so definitive that I knew exactly what I would need without even stepping into the store! Very polite, and solicitous of my personal belongings! I cannot wait to stop by, I can only imagine my experience in person to be twice as good! Thanks again, Caitlin!

Good services and very friendly thanks Lucy !!!

Great work very helpful!!! Thanks Sean and Lucy!!

Very professional ! Awesome costumer service !! I will recommend it to lucy ! Great job guys !

Lucy was awesome, helped me with everything I needed to get my belongings stored. Glad I decided to use this company and location!

The rental experience was flawless due to Kera and her knowledge of the process. Thanks so much, Kera!

Keia was super nice and helpful. Also she had a great sense of humor

I would encourage everyone that uses this place to NOT pay your bill on their website. There's an error and it returns your payment. They still charge you the $25.00 for a returned payment, even though it's their fault and no one returns your phone calls. Hidden way to get money from you.

Stopped in to make a payment for my sister a couple weeks ago & Angie was great. Sorry it took so long to do this.

Ashlee is amazing!!! Great customer service. Im very happy with the service i recieved today. Thank you.

Very nice lady.

Tiffany B was very sweet and pleasant to talk with. She showed us 2 units and it was very cold outside. Thank You Tiffany for your kindness.

Tiffany was just as awesome in person as she was over the phone. Good storage rate!

The facility was adequately stock with the supplies I needed. Tiffany was very courteous and friendly throughout the reservation process.

Tiffany B. was Ann absolute delight! Very easy to deal with.

Tiffany b was wonderful to me it was my birthday and she was awesome.

Tiffany B very good service to me and very fiendly at all time

Tiffany B. Was very friendly and helped me get my storage unit quickly. Thank you!

Tiffany b very patient and kind

Tiffany B treated me very well

Tiffany B excellent service

Tiffany B Tiffany was excellent!!!!

Tiffany B was very helpful in helping me choose my storage unit. She was very professional and friendly.

Tiffany B........i like Tiffany receptive attitude, her friendliness, and her professionalism, and very courteous

Great service by tiffany b

Jamie showed me the unit and made the process easy. Thanks!

Tiffany B was a pleasure to deal with. Very friendly and professional. Took care of my needs in a very timely manner. I will definitely be using this storage facility anytime I need storage.

Tiffany B was an incredible help!

Tiffany be was very nice.

Tiffany B.It was great service that I have had in a while!!

I ashley Pickett was pleased with the sevice with Tiffany B

Tiffany was lovely.

Tiffany provided five star service

Good job from Tiffany B

Wonderful customer service. Tiffany b. Is friendly and out going. Worth coming here just for the conversations.

We had an issue that we were having a hard time solving and Tiffany B. helped us in the most professional and courteous manner possible. A+ and 5 stars for her! We appreciated her kindness and wonderful attitude so much.

Besides the price going up twice since I've been storing there and a recent break-in that was handled poorly. This place wasn't terrible until this point. I just find it sad that there appeared to be no chain of command. After getting no response I finally got the D.M that said she had family issues. I understand we all have issues but shouldn't there have been someone covering her during her absence.

My experience here was very lovely and pleasant. The property manager at this location (Tiffany B.) was very helpful with me and most importantly she was patient with me. I have already recommended public storage to my family and friends. I know she will treat them the same way she has treated me.

I came in moving from out of town didn't know what how big or small of a storage but Mrs.Tiffany Blair helper me out best service I've received I would recommend this place.

Tiffany B is friendly and very helpful. This is the best storage I've ever had. They addressed any issues I had promptly. I would definetly return to them when I need a storage again.

My experience at this location was wonderful. The young lady was very knowledgable about the products and services Public Storage offers, and very kind and courteous. I am going to recommend family and friends to this location, and I am sure they will enjoy the experience as much as I did. Thank you so much!