All interactions were great with Amanda. Would recommend.
We rented a unit for six months. During this time our stuff was eaten by rats. When my husband brought this up at the time of moving out they expressed that they “have pest control” and that we would have to file through “their insurance.” Well their insurance is a complete scam!! All they are is a place that doesn’t want to take responsibility for not maintaining proper rodent control and pushing you off onto a scam insurance company. I know that their rodent control is a scam because my husband works for a pest control company and used a key to open a couple of the bait boxes and there wasn’t anything but spider webs in them. Complete scam and stay away!!!
Amanda was of great assistance to us today. She took the time to help us workout issues with our lock. Very kind. Fantastic place!
Great customer service, Amanda!
Amanda is fantastic! She went above and beyond to help me and even followed up to be sure all was OK. Great customer service!!!!
Thank you Amanda for helping me in getting a transfer to a bigger unit for the same price as I'm paying now...we are very happy for the bigger unit...and for the pro-rated amount...the unit was very clean as well...Thank you!😊
Had a wonderful experiance with the young lady running the facility. Very helpful and knowledgeable at what she was doing
Not a renter here. Did pick up some items that were purchased. Seemed to be a good facility. I am actually considering moving my personal storage unit to Public Storage, mostly due to cost.
A true definition of exceptional customer service focused employee. Thanks for all of your help!!
Amy was very helpful. She answered all my questions promptly and with a positive attitude. I am happy to be doing business here.
Amy went way overboard on fixing an on going problem that I have had for months
She did what others could not plus did it with a smile
Amy was a big help with getting me a storage super nice
Brandy was fabulous in providing excellent customer support! I would definitely do business again with this company because of her service! Thanks, Brandy!!
Brandy was awesome today! We came in to get into a shared space. Brandy solved our problem and was so helpful and friendly! She made calls and got answers for us immediately. Couldn’t ask for better service! Thank you Brandy! You rock!
Ann was a rollercoaster of excitement and joy. Greatest experience of my life. Only thing that tops this was my marriage day.
Ann was so helpful today! I got to my storage unit and she was making her rounds. I had some questions about my unit and she was very nice! If you ever have questions or need help she’s definitely the one to go to for it!
Ann is the best! I've been with public storage on central for some time now, and every time it's a 5 star experience!!!!
Great customer service helped me quick and easy
Amy was very helpful with info on storage units. Very nice and courteous.
Mrs.Ann gives excellent service very helpful
Door says “open” but no one there. Called and was told someone would call me back. No one did. Moving my stuff out of there.
My process was simple, fun,and quick. Thanks Ann!
Process was easy and employee on site that assisted me was kind and courteous!
Ann and Brandie are the absolute best!
Ann was very informative when searching for a place to help me transition from moving. She has great customer service.
Amy over at public storage in hermitage, on central court is thee absolutely best!! She really made my experience amazing, and is highly recommend! Thank you Amy!! If I could give more stars she'd get 10! ☺️
Not well staffed. Phone support does alright but that is about the only upside to this place.
Ann was amazing. Would definitely recommend her for anyone!
Love this place! I never associated customer service with a storage facility, but Ann has helped me figure out everything I’ve needed with such care!
I stored my items here. Ann was great to work with. Very helpful and I would highly recommend them. Ty for a great experience.
Melvin was extremely friendly and took the time to answer all of my questions. He made the process easy and painless. Excellent customer service!
The people their were very helpful and respectful.👍😉
Very easy to get a storage unit. Staff is very friendly. Answered all my questions.
Ann was awesome and very helpful.
I really appreciate the assistance provided to me by Anne when I had to add another unit for our move.She does what she can to make the customer feel like they are valued.
At Public Storage in Hermitage, Ann was so helpful, making our move so much easier. Ask for her!
Brandie and Amy rock! Go see them!!
Brandie and Amy were wonderful
Brandie and Elijah were very helpful in directing me to the right location for my delivery.
Brandie was a great help. Elijah in training also great help. Thanks!
Absolutely love this place and staff is very understanding sweet and professional
Ms. Fallon was absolutely amazing! She helped us even when we were very late but still was very professional and kind. She helped us understand everything and answered all our questions. 10/10. We feel very safe, secure, and confident with our decision to use their services.
Fallon went above and beyond to help me find the exact unit I needed. It wasn't available at her location but she found a unit at another location and reserved it for me.
Fallon was amazing, she helped my friend with a jammed door.
Miss Fallon is a very knowledgeable and talented woman appreciate her business she helped me out tremendously.
Fallon was amazing !!! I had trouble with a different location, I called this location for availability and Fallon talked me through the steps for reserving a unit online. Upon arriving to check in, she was even better in person. I got checked in, boxes, stretch wrap, a lock and a unit within 10-15 minutes. Great Customer Service !
Move in was excellent, service on point since day one . Fallon is professional ,is there when In need and very helpful .hopefully public storage appreciate her like I Do .Thank you
Fallon was extremely helpful and polite and she wears Jordan’s 😎
Fallon is so sweet and kind
Fallon is great! She helped me find a smaller unit near my large one, and was able to help save some money as wel!
Fallon was a bunch of help! She went well above and beyond the call of duty to make sure my move-in experience was pleasant! And as I'm new to the area.... she was a lot of help in guiding me around this end of town! Definitely an asset to your company!
Fallon has been great to deal with.
Thank you Fallon for all you do.
Fallon, is a very friendly person, she is helpful, considerate, kind and welcoming to me.
VERY impressed with this location. Rented here once before and it’s always great service. Had to get a two month rental starting today and Ms Fallon (Not related to Jimmy thank God, but that’s another story) was soooooo awesome!
She absolutely answered all my questions and gave me written notes so I didn’t forget anything including payment info.
Best unit I’ve ever used in the area hands down.
Fallon always helps me with my bill. She is a delight!
Thanks for the helping ms Fallon you made the experience very easy and quick 😊
Falon is the best!!! She went above and beyond for me and my husband the entire time we had a unit at this location. She is is knowledgeable, helpful, she went out of her way for us to make things happen even when we didn't expect it-she never missed a beat when it came to anything we ever needed!! Thank you for such hospitable service every single time. Recommend this location because of her!! 5 stars!
Fallon is very conscious, knowledgeable, professional and likeable person. She deserves a raise.
The site manager Fallon is Fabulous! She will go above and beyond to help you with all your storage needs, from moving in to moving out & all the in between. Always so helpful!
Fallon helped me with a bill out of town.
Fallon very nice and friendly would recommend to anyone
People running this place reach out to me and made things rightThey got new people running things So give them a chance