Public Storage Self-Storage Units at 209 Hancock St, Gallatin, TN

Sherry is awesome and very helpful

They increase your rent every other month,it's over priced and they take advantage of your situation to get more money from your wallet

Sherry was very accommodating to us for being first time auction winners. She brought us water and checked on us frequently. It was very hot 7/13/2024 and she made sure we were ok the entire time. Thank you Sherry for everything, keep up your great attitude. Roni Richard

You know, for a huge corporation that has estimated value worth 1 Billion dollars… I’d never thought I’d be sitting in my vehicle at 2:20am locked in Gallatin TN. Location! I tried to vacate the premises at approximately 9:01 PM The customer service representative. I spoke to after hours advised me to call either the fire department or nonemergency local PD to assist me. She was incredibly rude and hung up on me as if I was irritating her! So it is now five hours later and I’m about ready to run out of gas and I am extremely pissed off and I believe public storage owes me full refund on every penny that I’ve spent with this company since I opened up my account otherwise I am going to put in a complaint to the Better Business Bureau and I’m also going to contact my attorney and Sue, this company for $100,000. You can’t lock people in like they’re an animal if they try to leave the facility one minute late. There’s a lot of violations so I suggest somebody calls me immediately.

Great place, Sherry was very helpful

Sherry and office are very kind. They worked with us when we decided we didn't need the storage 4 days after we opened it. I was worried I couldn’t get any money back but Sherry made it happen! Not only did we get the refund but we also learned who to always store with! Thank you for everything Sherry and Public Storage!

I would definitely recommend anyone that needs a safe, clean, and spacious place to store your belongings that you do it at the 209 Hancock location in Gallatin. Dee helped me with my move out, and her customer service was absolutely phenomenal. I would give Dee, and this facility a 5 star rating any day! Thanks Dee for making my experience great! 😊

Pam assisted me in my rental and suggested me doing the application online since it was cheaper. Thank you Pam I save $60.00. She is a very kind curtious person. If you see Pam you know your in good hands. I got everything done in 15min. And rental was ready 2min. After application was finished.

The cleanest storage facility I have ever seen! Very well run, neat and orderly with a friendly staff. I recommend highly.

Sherry was very nice and helpful.

Very clean place and Sherry is very helpful and very sweet. I would highly recommend this storage.

Had a great experience with Sherry, she was kind and answered all the questions I had with patience.

Sherry was friendly and very helpful. The entire place was extremely well maintained. Buildings, lot, and doors all in great shape. I would definitely recommend this location.

Love this place. Quick and easy check out

Efficiently run facility, Sherry is always cleaning and monitoring the grounds. Very nice too!

Sherry is wonderful! Courteous and keeps the facilities very clean!!

I reserved a unit online. One person said that it will be held. I get a call from the manager stating it is not on hold and the intro rate would only be good for a few months and then it would go up. She couldn’t tell me the rate as corporate dictating that.

This review is for Sherry. Really she works very hard to keep customers satisfied. She needs golf cart batteries

I recently had a great experience in which they worked with me on my rate for my storage bldg. I appreciate them working with me.

Andria was extremely helpful with our storage unit

Dee was fantastic!!!!

This place has roaches!!!!!! Moved my things in this storage on July 4th & Moved out July 23rd. I didn't have roaches in my last home & didn't have them in my new home, was in my new home 10 days before I got my thing out of storage. Same day I moved stuff out I started to see roaches!!! I called and spoke to a lady can't remember her name but I told her my things have roaches and they came from that storage and she said well there's nothing we can do, it's always a possibility with an outside unit that outside bugs and rodents can get into your storage unit. These are not outside bugs, they are house roaches!!!!!!! They don't come from outside they came from within that storage, they should treat for pest control at that storage because now I have to get rid of all my things. As a single mother with limited income having to start over because you developed a pest problem from a storage is totally unfair!!!! I recommend running far from this place! #UPDATE: Jacob from Public Storage called me and apologized for my situation & refunded my money & assured me that they will treat that storage for pests. UPDATE: During the 19 day stay in this storage unit my things were infested with roaches, after talking to someone at the storage and a negative review I was contacted by Jacob which he did refund me my money for the storage unit. Fast forward to 3 1/2 months later, I still have roaches!!!!! I have had pest control out to my home several times, I've spent a lot of money purchasing all kinds of products nothing is working, I am still seeing roaches!! Now it comes down to the point I really have to get rid of a lot of my things such as microwave, stove, refrigerator & pretty much all my electronics & appliances because this is where they are hiding. I then contacted public storage to let them know & they told me to contact their insurance company which I did. The insurance company told me they could only offer me $250 for vermin infestation which will have a $100 deductible. The anger frustration that I feel is beyond imaginable to have been living on my own since 17(Im 42 now) moved a million times rented many storages and NEVER had a roach or any kind of pest problem. I have proof that the home I moved from didn't have roaches and I have proof that the home I moved into didn't have roaches but now I have them after getting my things from this storage unit & to have to get rid of my things and they say they will only pay $150 is a huge slap in the face! I'm not sure what I have to do to get this matter resolved properly but I will be contacting a lawyer, I will continue to leave reviews, and I will even picket in front of they storage to warn people of the roach infestation problem they will have from renting from this storage facility. It's sickening and disgusting to have to live with these roaches! One was in my refrigerator and I had to throw some of my food away, then for the storage facility and they insurance company to treat you like getting roaches from them is not that big of a deal is heartbreaking because if it was them or they family they would take it more serious! PLEASE DONT RENT FROM PUBLIC STORAGE SAVE YOURSELF FROM A PEST PROBLEM. NOT EVEN SURE IF THEY TREATED THE STORAGE FACILITY FOR PESTS & WOULD NOT TAKE MY TIME WRITING REVIEWS IF WHAT IM SAYING IS NOT TRUE!!!

Sherry is very helpful and always attentive to any needs or questions I may have. I have rented 2 units here for over 10 years and Sherry has been the best manager ever! Thank you, Sherry!!!!

Sherry is always here to help me and is always positive. Come see Sherry for 5 star service .

Well keep facility with an on-site representative that made my rental and move out easy. From a security standpoint I appreciated seeing the site mgr moving around the property nearly every time I was at my unit.

Sherry is outstanding. Been available for any questions or help needed. Always cleaning and out checking on units etc. Top notch! Place is kept clean and always someone cleaning when I’m there. Great experience.

Super sweet and helpful!

Dee was amazing!!!!! She made my move out seamless and made sure to check in on me. Thank you for 2years of storage, I’ll definitely be back if I ever need storage again.

Just rented a space at Public Storage and it was fast, very easy, and Sherry was a pleasure to work with!

Sherry was very helpful and answered all the questions we had with kindness and patience! She was awesome (:

Sherry was awesome. I highly recommend her services.

Sherry is Great 👍👍

Dee at this location has been great she has been very helpful with every thing I am very grateful for her efforts

Sherry was amazing with the appointment and helping me get in the space quickly against a tight timeline.

Dee was awesome at helping me with the whole process! Very nice, helpful and explained everything thoroughly 😃

Great customer service

I am using this Public Storage facility to store "stuff" while moving here from another state and getting situated. I had a few questions about the insurance and the ins and outs of the facility. I found Sherry delightfully knowledgeable, courteous and professional in answering all of my questions. This facility is very clean and well kept. 👌 👍

We’ve enjoyed our experience w/ Public Storage. Dee was great!

Sherry!!! Sherry!!! Amazing customer service. Took that extra step to make sure the customer is happy in the renting experiences. She was very helpful and knowledgeable during the purchase of the unit and a life saver when I moved out. Cleanest storage facility I've ever seen! Sherry is an absolute rockstar. Thanks again Sherry!!!

Sherry is absolutely amazing.

I’ve been going to public storage on and off for years and Sherry is the nicest employee by far. Definitely need more people like her!

Sherry is awesome 👍😎👍

Dee gives excellent service.

Sherry is always a very very helpful lady and when I’m traveling she is always helping me keep my unit taken care of and it’s much appreciated. A wonderful feeling knowing she is handling everything while I’m out of town working. Great lady and a blessing for me

Very nice. Fsst and helpful.

Sherry was so nice and great to work with. The property and units were very clean and well-maintained.

Sherry was very helpful. Extremely knowledgeable about her job. Friendly with a great attitude. Highly recommend her.

Sherry was an awesome customer rep!!