Public Storage Self-Storage Units at 209 Hancock St, Gallatin, TN
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Small, Medium & Large Storage Units
5'x5'Online only price$ 79/moSmall 5'x5'
$ 79/mo $ 79Best Price Label1 unit left!
- Outside unit
- Drive-up access
5'x10'Online only price$ 111/moSmall 5'x10'
$ 111/mo $ 111Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x10'Online only price$ 134/moMedium 10'x10'
$ 134/mo $ 134Best Price LabelHurry!
- Outside unit
- Drive-up access
10'x25'Online only price$ 184/moLarge 10'x25'
$ 184/mo $ 184Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x20'Online only price$ 186/moLarge 10'x20'
$ 186/mo $ 186Best Price LabelHurry!
- Outside unit
- Drive-up access
10'x10'Online only price$ 189/moMedium 10'x10'
$ 189/mo $ 189Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
10'x30'Online only price$ 192/moLarge 10'x30'
$ 192/mo $ 192Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x40'Online only price$ 324/moLarge 10'x40'
$ 324/mo $ 324Best Price Label1 unit left!
- Outside unit
- Drive-up access
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Gallatin Storage Units Near Route 109 and the Nashville Pike
Find storage units in Gallatin just off Route 109 and near the Nashville Pike. With access to local nature and to nearby Nashville, this location is great for commuters and locals looking to maximize their space.
Grab a 5x10 storage units and stash your bikes, hiking gear, and fishing equipment to enjoy a day down at the Cumberland River without tracking mud and soil into your home afterwards.
Cross those home organization projects off the list with one of our 10x10 storage units, which can hold the contents of a one- to two-bedroom apartment. You can stash bedroom sets, patio furniture, boxes of clothes, and out-of-date furniture and feel a renewed sense of love for your space again.
If you have a bigger haul, our 10x15 storage units are available to suit larger storage needs. 10x10 storage units can help local businesses hold items like extra inventory, promotional materials, or office equipment and make way for a more productive workspace.
When you're finished storing, the bright lights and storied sounds of Nashville are less than an hour away, so you can celebrate your storage win by dancing the night away at the Ryman Auditorium or brush up on your honkey-tonk history at the Country Music Hall of Fame.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 274)
Great place and super friendly customer service. Clean place and nice facility. Highly recommend!
Just rented a space at Public Storage and it was fast, very easy, and Sherry was a pleasure to work with!
Sherry was very helpful and answered all the questions we had with kindness and patience! She was awesome (:
Sherry was awesome. I highly recommend her services.
This review is for Sherry. Really she works very hard to keep customers satisfied. She needs golf cart batteries
Sherry is Great 👍👍
This place has roaches!!!!!! Moved my things in this storage on July 4th & Moved out July 23rd. I didn't have roaches in my last home & didn't have them in my new home, was in my new home 10 days before I got my thing out of storage. Same day I moved stuff out I started to see roaches!!! I called and spoke to a lady can't remember her name but I told her my things have roaches and they came from that storage and she said well there's nothing we can do, it's always a possibility with an outside unit that outside bugs and rodents can get into your storage unit. These are not outside bugs, they are house roaches!!!!!!! They don't come from outside they came from within that storage, they should treat for pest control at that storage because now I have to get rid of all my things. As a single mother with limited income having to start over because you developed a pest problem from a storage is totally unfair!!!! I recommend running far from this place! #UPDATE: Jacob from Public Storage called me and apologized for my situation & refunded my money & assured me that they will treat that storage for pests.
Dee at this location has been great she has been very helpful with every thing I am very grateful for her efforts
Sherry was amazing with the appointment and helping me get in the space quickly against a tight timeline.
Dee was awesome at helping me with the whole process! Very nice, helpful and explained everything thoroughly 😃
Great customer service
I am using this Public Storage facility to store "stuff" while moving here from another state and getting situated. I had a few questions about the insurance and the ins and outs of the facility. I found Sherry delightfully knowledgeable, courteous and professional in answering all of my questions. This facility is very clean and well kept. 👌 👍
We’ve enjoyed our experience w/ Public Storage. Dee was great!
Sherry!!! Sherry!!! Amazing customer service. Took that extra step to make sure the customer is happy in the renting experiences. She was very helpful and knowledgeable during the purchase of the unit and a life saver when I moved out. Cleanest storage facility I've ever seen! Sherry is an absolute rockstar. Thanks again Sherry!!!
Sherry is absolutely amazing.
Sherry is awesome 👍😎👍
I’ve been going to public storage on and off for years and Sherry is the nicest employee by far. Definitely need more people like her!
Dee gives excellent service.
Sherry is always a very very helpful lady and when I’m traveling she is always helping me keep my unit taken care of and it’s much appreciated. A wonderful feeling knowing she is handling everything while I’m out of town working. Great lady and a blessing for me
Very nice. Fsst and helpful.
Sherry was so nice and great to work with. The property and units were very clean and well-maintained.
Sherry was very helpful. Extremely knowledgeable about her job. Friendly with a great attitude. Highly recommend her.
Sherry was an awesome customer rep!!
Sherry is the best!!!! At the Gallatin location
was very helpful very positive funny and polite
Your service I walked in and Sherry gave me great customer service and I was in and out very quickly and I'm highly satisfied
Sherry at this location was so helpful ! She went above my request and Im appreciative ! Go Sherry 🙂
This was my first experience with renting a storage unit, and it was a very smooth and simple process. Paula made me feel very welcome, and she was extremely pleasant and helpful. Throughout the entire process, she explained everything in detail and answered all of my questions. Now for the bad news. Five months after renting the unit, I was notified that my rent would be increasing to an additional $34 per month. When questioning the substantial increase, I was told that I was paying less than what the unit would currently rent for. When I originally leased the unit, there was a great promotion going on which is why I chose Public Storage. I certainly didn't expect to be gouged a few months later. Now it's one year since the first price increase and once again I've been notified that the rent is increasing again. The new rate will be an additional $38 a month, another huge jump. Once again, I questioned the drastic increase and was given the same pitiful excuse that even with the rent increase I am still paying less than what the unit currently rents for. They definitely lure customers in with a fantastic promotion, but they take advantage of you once you're moved in and settled because they know they've got you between a rock and a hard place. Beware of a fantastic deal because it's definitely too good to be true at Public Storage. For an update, I would like to add that I have recently incurred yet another yearly rate increase. Since opening the unit in June of 2019, my rate has nearly doubled. It's so discouraging, especially for someone like myself who is on a very fixed income. Unfortunately, I have nowhere to store my things and I really need this storage facility. In the past month, I have been assisted by Sherry in the office. She has been very helpful and sympathetic to my situation, and I am appreciative of her efforts to make the annual increase a little more bearable. I think if it were up to her, she would probably keep everyone's rent at a stable rate and not gouge us every year before Christmas; unfortunately it's not her call and it ultimately ends with corporate.
Sherry was awesome checking me into my second space
She was great 👍
It is one of the most cleanest public storages I've seen in a long time and The woman there at the counter is the most helpful and nicest person you ever want to meet.
Cleanest storage facility I've ever seen! Sherry is an absolute rockstar. She was so helpful in an otherwise chaotic time in my life
Sherry has been the biggest help from start to finish renting my storage unit was easy as can be. I woul recommend public storage to anyone needing extra space.
Sherry is a dream to work with ♥️
I received great customer service from Sherry
I spoke to Sherry about prices on spaces and she was very helpful giving me the information. Go see Sherry for awesome customer service.
Sherry was great saw us working hard and came to us gave us water she was great 👍
Mrs. Dee was extremely helpful with the process today. Words can’t not explain how helpful she was today.
Rented today from here. Sherry was a great help!
Sherry was amazing when I came in to make my payment
Sherry was incredibly helpful when I Came to rent a space for a second time. I will always come back here.
Excellent customer service! Very friendly staff and the units are always clean and accessible.
Katlyn had perfect customer service while helping me pay my bill today!
My experience with Sherry was wonderful! She was very informative and patient with all of my questions and concerns. I am very satisfied with her service and will definitely be recommending Public Storage to my friends and family. 🙌🏻
Nice clean storage facility. Sherry has always been very helpful if I had a question about anything . A thing that stands out is the she will acknowledge that you have come into the lobby even if she is on the phone or computer with a customer or helping a customer in person. That little bit let's you know that she sees you and will be with you as soon as possible . That does not happen everywhere . Recently in another retail store the clerk had to take his ear buds out so he could answer my question while he was checking me out.
Katlyn was awesome! I needed a wardrobe box & didn’t have any supplies. So she took me to my unit and put together my wardrobe box, brought me a cart & taught me how to use the lock! Great customer service!
Sherry is very helpful and always attentive to any needs or questions I may have. I have rented units here for 9 years and Sherry has been the best manager ever! Thank you, Sherry!!!!
Katlyn was very friendly. She is very knowledgeable and efficient. I was completely satisfied with her customer service.
Sherry is an angel, she saved us a lot of time, got us the right products to do the job, and exceeded our expectations. We will be back for more products very soon. It's nice to know public storage is open on Sat afternoon when other such places are not.
Sherry was extremely helpful and knowledgeable about the place. She helped me find what I needed to pack up our kitchen and I will come back for any other of my needs.
I had a unique situation and Katlyn was/is so very helpful! I’m so glad I chose this storage facility!
Arriving at the facility, was very nice to walk into a well kept, very clean. The associate Sherry was so helpful, courteous and very helpful. Dealing with this facility has made me feel confident with their service. Highly recommend this location.
I would HIGHLY recommend this Public Storage facility!!! The person I spoke with, Sherry, is amazing!! She is knowledgeable and very easy to work with. I felt like I was talking with a family member! We have been at this facility for 10 years! I also feel these units are clean and safe! I would give Sherry 10 stars if I could!
We have been at this Public Storage a really long time… going on year 11. Sherry, the manager is a real asset to the company! We would choose Public Storage all over again because of her expertise! You are conveniently located and we really appreciate the security.
Made my payment. Sherry was very helpful in showing me how to set up auto pay. She did a great job!
Sherry was great!
Came to this location to inquire about sizes of units and the pricing. Sherry advised me of options for me. Was very helpful!
I went in to update my information and Sherry was amazing. Go see her for 5 star service.
Jay helped me with accessing my unit.
Jay was a big help getting me set up with my unit. Awesome customer service
Jay was very helpful with my issue and questions.
Jay was a big help
Jay was great and was able to help me find space that worked for my business
Very helpful customer service. Nice service.
Jay helped me with great customer service in helping me change my date for moving. Great place!
Excellent service from Sherry
Came in rented sherry was real polite and respectful.
Jay help me Very much with my payment
I bought some boxes, only needed 20, but Jay suggested I get 10 more to save and extra 10 percent.
Thank you Jay for your help and support!!!
Jay was very accommodating and provided excellent customer service. I would highly recommend using Public Storage!
Jay helped me through the rental process.
Jay is a nice guy he help us a lot thanks Jay from public storage
Sherry was really great help and made the check-in process really easy and wonderful!
We having been looking for storage facilities for when we move and sherry was by far the best person we talked to. She answered all of our questions and was so nice. Sherry was so helpful we k n ow this is the ace we will use when we are ready for our move.
Come see Ms sherry
Great location and excellent service. Lindsey Shea helped me get my reservation taken care of in a timely and courteous manner. Highly recommend
Sherry was awesome and always available. She was friendly, helpful, knowledgeable and kept the place running like a top. Give her a call and she will set you up with excellent storage.
Was so fast friendly very wonderful to deal with. Need a space to rent come here!
I called a couple of weeks ago with a few questions. Lindsey was a huge help with the questions I had, making it a great experience.
I won 2 online storage unit auctions at this location an the employee "Lyndsey" was awesome with all her help,an even came by an checked on me as it was 95-100 degrees outside..Thank you Lyndsey and public storage,as this was my best unit thus Far :)
Easy to sign up online. Sunday employee very moody....
Very rude lady named Sherry .Sign said she’d be back at 4. It was 4:30 and nobody was there.I Came back an hour later trying to pay my monthly and she was very rude about it.
Nice and convenient
It's a great place and great customer service
Dee is a true professional regarding the storage business. She makes the rental process very easy and user friendly. I would reccomend public storage in gallatin to anyone looking for storage.
I came into the store and needed some questions answered. Thankfully ms dee was there to answer every question I had. She was very professional and very sweet. This is my first time coming in and I loved that Ms dee was there to help every step of the way with a huge smile on her face.
Ms Dee was a very big help and she was very sweet and helpful and the place was very clean I will be doing business with her
I called to get pricing for a unit and talked to a lady named Dee Holt and she was amazing answered all my questions I had and I’m sure I have her a headache definitely would recommend to anyone needing a unit!!!!
Called to get a price on a unit and spoke to Ms.Dee she was very helpful and polite. Thank you.
Great storage units and service. Would reccomend.
I came in for a storage unit for when I was moving and I was stressed out cause I didn't know which size storage unit I needed, the girl working there Brandie was very cheery and helpful and helped me calculate it. Everything fit perfectly and saved me the money I would have wasted on getting a larger unit.
I am thinking about relocating and when I called and talked to a lady named Dee, she was very sweet and really took the time to answer all my questions. If only every public place had such caring people working for them, this world would be a better place. Thanks again for your kindness.
Awesome staff especially Brandie. Very helpful explaining everything and made it so easy to move in. Highly recommend!
Monica was a great help, with wonderful service..thanks
They raised the prices i found some alot cheaper!!! Fixing to move
Had amazing service thanks to brandie at the galatin public storage location highly recommend them
Stop in for prices to rent a space for my son and Monica was so detailed and professional, I’m considering renting just to be able to park my car into the garage. Thank you Monica Wilson for you help and conversation with me today.
Brandie is a very great and nice businesswoman! Thanks a lot Brandie, GOD Bless you!
Brandie thanks for the help!!!! Very helpful person
This is a great Storage facility with excellent Housekeeping and security. In addition, the staff is always available either by phone or in person. The attention to customer inquires and concerns are a priority. I recently stopped in for some questions and consultations concerning my units and Monica was all about making sure my needs were addressed and that I was happy with the resolve. Thank you Monica, you made my day!
Monica at this location was extremely helpful!! She made sure that the issue I was having was resolved before leaving and I highly appreciated that. She was just so pleasant and that’s hard to find in customer service right now. Thank you Monica!!!
When I rented the unit, I found it pretty clean. Monica, The person in the office was nice enough... and helpful. But I have tried 3 times to go in the office during their posted business hours, and it is always closed and locked. The times I attempted entry were: 9:45 a.m., 2:50 p.m., and 3:30p.m. All were different days. I’m extremely frustrated! The 3 stars are for Monica. Where ARE you? Hello???? After posting my “only 3 stars” frustrations here, within an hour I received a call from the regional manager. He was apologetic and offered a way to rectify my frustration. I appreciated that he took the time to call. He offered explanations, but bypassed the excuses. It was unexpected and kind. I say the place deserves 5 stars. (Monica, I hope all is well with you and your family...)
Mary had great customer service
Great deal! Paula
During such a hard time, it was very refreshing to be greeted with a smiling face. Paula is one of the friendliest people I have ever met, and she unexpectedly turned my day around for the better. Give this woman a raise!!!
Good customer service...
This place is amazing. Mary is a blessed worker there. So, if you need any storage units for your situation, talk to Mary. She'll treat you well! I highly recommend these guys!
They have been good to me
So far so good, friendly staff, good location
I dont even know why im doing this
The Property Team is Absolutely Amazing!! Great Prices and and Amazing Staff!!
Ask for Paula. She is great!
Paula was very helpful today and answered all my questions.
Nice, clean facility. Employees are always friendly😊
Thanks for the help...
Paula is amazing!!! Very helpful and friendly!!!!
Bridget was extremely helpful & sweet with everything! Love the set up also!
Paula is super friendly and helpful.
Paula was amazing to work with!! She went above and beyond making sure we had everything we needed and all our questions were answered. I would definitely recommend this location & make sure you ask for Paula.
Paula was extremely helpful and super friendly in getting me setup with my storage unit. Highly recommend renting through this Gallatin, TN location.
Paula was SOOO helpful! Great service! ❤️
Bridget was sp helpful to me when i came in to purchase some merch.
I'm giving a one star due to lack of professional behavior a relief answered the phone stating that Paula was not there and that she was there just to put a close sign on the door I am concerned about my rent increase and was requesting a decrease and she stated that I only been there for 6 month's and that she don't know me which made it feel very personal and offended me that she still didn't help me and my issue is not resolved by them at the Gallatin location.
This business is always neat and clean. The attendant, Paula Brittle, is always courteous and helpful.
Shay and Brett was very helpful for me
Deranshell was extremely helpful and had a wonderful personality! Definitely glad we chose this location.
Paula helped me purchase boxes that I needed. Very good place to get moving supplies.
They made me do this!!
Brett and Bailey were tremendous and very helpful. Great people.
Bailey and Brett were so helpful with updating my info!!! Thank you thank you thank you.
Rented a unit the other day from the wonderful Paula! It was my first time renting, she was very patient with me, going through the paper work and answered every and any question I had!
Game changer for storage rentals!!! From my Initial phone call with the representative who was very helpful and a follow up phone call from the On-site representatives this is truly the best Place to store your valuables. Bailey was great
Joy was extremely helpful and thorough and respectful!
Super friendly service, clean facilities
Paula was very helpful and informative. Would highly recommend
Took some more stuff there Wed. and got some things I needed out.
My husband and i rented a unit at public storage and paula made it so quick and easy. I would recommend this location to everyone.
Great place! Excellent service and super friendly staff. Courtney was most helpful!
Paula was amazing and extremely helpful during my move in!!! Highly recommend this facility.
Paula was very helpful and energetic.
Many thanks to PAULA for her great attitude and willingness to assist especially when Public Storage became the new managers of my storage unit. She kept me informed of changes in the unit locks, security, etc. She was helpful when I closed out my unit.
No garbage to dispose of your refuse and too expensive
This is the first time renting a storage unit for us, and we were very pleased with our experience. Paula did a great job helping us find the right unit for our needs. We were also happy with the pricing of everything and will definitely recommend Public Storage to our friends and family!
Brett was very helpful with the keypad
Property Manager, Paula, was courteous and helpful in getting set up on a short notice. Unit was very clean.
Only one person who works there is nice. The staff is barely ever there. The units smell like rat droppings. The prices are high for nothing. They make you buy their lock, like you'll ever use that again and dont tell ppl online (of which I wasnt but I witnessed) what million things they're going to charge you when you purchase, which you have to do in person
Sweet, clean space. Safe to keep some of your things!
It was a very pleasant experience and Paula was very knowledgeable and helpful. I would recommend Public Storage in Gallatin!
Becky at Public Storage rocks! Wonderful customer service here in Gallatin!
Mrs.Paula Service is well Great will come back to public storage
Awesome service from Becky she made me smile today
Do you have any 10 x 30 spaces at your location?
Clean storage facility and friendly staff. BUYER'S BEWARE though. If you do your order online they dont include the mandatory renters insurance in the price quote.
I am here to drop off some things and it tells me to see the mgr? I think my bill is due on the 1st? I have my payment, but I haven't received anything in the mail, or a phone call?
Prices have almost doubled in the few years I've been their customer! If i didn't have so much in my storage unit, I'd find a cheaper place!!
Becky was really helpful with everything ...5****
Paula is better than Becky
Ms Paula is sooo sweet and very helpful.
Becky was extremely nice and very helpful, great customer service, highly recommend using public storage this is my 2nd time using them and have nothing bad to say about them.
Paula did a wonderful job
Very nice facility with great customer service. Thank you Paula
I always rent from public storage, and have for a few years now. I've never had a bad experience with them. Clean and friendly like always thank you Becky for all your help. Highly recommend!
Three times within three hours during open hours of the same day, the manager there was completely absent, especially when we needed a dolly to move heavy items into our storage unit. Decent storage space, mostly absent staff.
We were so pleased to meet Paula when we arrived at Public Storage. Our unit was shown to us before we committed to storing, she explained how secure our possessions would be, which made us feel at ease. Access and security to the unit is perfect and the inside was spotless. Paula helped us with all the paperwork and explained each process in the agreement. She was a friendly face and we look forward to seeing her as we start a new adventure in our lives!
Very clean facility! The staff great! Paula was so kind & helped us find the perfect size storage room we needed! Highly recommend!
Scott was awesome. Such a huge help! Great customer service!!!!
Rachel’s great! Very easy move in!!
Great place and fantastic staff!
Property is clean, people are friendly
Rachel was extremely helpful with all of my questions. I'd recommend this location for all your storage needs. Excellent customer service!
Rachel was amazing. Very helpful and knowledgeable...thanks so much!
Rachel has great customer service and very professional when comes to her job function. Gallatin Public Storage is the only one I will do business with. Thank you again!
Rachel was real helpful and polite helped me and my wife take care of everything we needed !!
My experience was great! Rachel was very helpful to my mom, and if mom is happy, then I'm happy.😁 The unit is clean, spacious and the customer service is excellent.
The property manager, Rachel, was very professional and helpful. Thank you Rachel!
Facility is so nice and spacious! I came in a hurry with the need for some boxes. Well, I got what I needed and more! Rachel was awesome enough to give me a discount when I bought 10 boxes which came in handy because I have so much stuff to pack ! This couldn't of came at a better time! Super helpful employee and quick service.
Do Not leave stuff here . My things were all had completely all mold and I had throw away my 1200 couches ! Will never use them again !
The only thing I'm mad about is that there's only five stars. Today I got 10 star service I went to this place today telling myself no matter what the price was I was still going to shop around but when I walked into the place a lady named Rachel treated me like family and understood how important my belongings was to me and to hear somebody care for your personal things almost more than you was a plus in my book the best customer service I ever had everything is clean bug free and locked up safe I have a couple friends moving here from Chicago and I will make sure Public Storage in Gallatin Tennessee will be the only place we put our belongings thank you storage thank you Rachel and I don't know who runs this place but you doing some great hiring!!!!!
Nice ladies reasonably priced. I have a small internet based business which requires shipping all the time. So being so close to the USPS an the fact they sell everything you need to pack an ship something right there is super gravy for me when I'm in a hurry.
Awesome customer service, very clean and organized environment. Had all the supplies I needed. Keep up the good work.
Rachel was a cheerful pleasure and very helpful.
Awesome timing and great customer service! Rachael helped me out above and beyond to make sure I got the best rate possible and was very friendly.
Discovered this location as a moving necessity. They have the best prices in the area, and the facility is secure, clean, and accessible. Rachel was kind enough to provide an inspection of the unit before making the checkout process a breeze. Much Satisfied!
Mrs.rachel did a good job on getting me a storage unit.
Rachel was super helpful and efficient. Great sense of humor.
Rachel was very friendly and helpful. Extremely clean and secure location.
Worked with Rachel, and she was very helpful and friendly!
Very friendly, fast service! Property is secure and safe. All questions answered and plenty ofbsupplies to make moving a breeze!!
Rachel was very helpful... She made this crazy transition were making go that much better...
Clean and cheap
I rented a unit for about 9 months and was assisted by Paula. She was so helpful and friendly answering all my questions. This week I cancelled the unit because it was no longer needed and was again assisted by Paula. She was just as sweet and friendly as the first time. You are fortunate to have such a qualified and personable employee. I will definately come back when I need to rent again. Elaine Smith
I needed to rent a storage unit for a few months while I found an apartment and Paula was amazing. She helped me to rent a small unit, but when I saw the unit, it was too small. She switched me to a bigger one in a matter of minutes. She was great and I really appreciated that! Her customer service was outstanding! I would recommend this Public storage to anyone who has a need for storage! Two thumbs up Paula!!!😁😁😁
I worked with Brittany when signing up for a storage unit. She was very helpful and patient. Brittany answered all of my questions and was very thorough in going over everything. She even showed me how to use the lock (which is way more secured that using a traditional pad lock) and how to get in and out of the property with the keypad. The storage unit was very clean and overall the premises was clean. Inside of the office was very organized. Although I only need the storage facility for a temporary amount of time, should I need this service in the future I will always go to Public Storage.
Rachel was very busy when I went in as she was working alone, but that didn't stop her excellent customer service. She was very precessional, courteous and was very detailed in explaining everything. The whole team helped my family on making sure we got the Memorial Day special and that we were near each other. Very happy customers. 😊
Paula made it so easy to get the space I needed!! She was super nice, and had a smile on her face the whole time I was there!! Explained everything thoroughly! Did a walk through to make sure it was just the size I needed! Storage unit is in a convenient location. I would recommend this place x1000!
Paula is amazing, helpful, knowledgeable! Thanks! Matt W
A friend rented here and the manager Paula was very nice and helpful.
I’ve been doing business at that location for years. Ms. Paula has been an excellent representative of the facility and very helpful. Always willing to go the extra mile to ensure customer satisfaction. Ms. Paula is the most courteous, helpful and knowledgeable employee there. It was her professionalism that kept me there for many years. Thank you Ms. Paula for your continued support and dedication ensuring total customer satisfaction. She’s an absolute asset to that location and company. She is a great example of what customer service should be everywhere. If anyone needs a secure place to store their property be sure to go there and ask for Paula directly.
Paula at Gallatin public storage is so nice and friendly. I would definitely recommend them.
Michelle was polite, professional, helpful, and most important really listened to our needs. Definitely recommend working with her for your storage needs!
I really like this place. I was helped by a really nice young lady named Michelle. She was very informative and she took extra time to make sure I was happy with the service I got. I will definitely recommend this place to my friends.
RACHEL. WAS GREAT ON ALL SERVICES.SHE IS GREAT AT WHAT SHE DOES.
I would first like to say that this is the first review that I have ever done in my life. I was helped by Paula who was very professional and very helpful. Every time I have went on site for any given reason I catch her out cleaning the lots and doors of units. She is very friendly and I really enjoyed the Customer Service I received from her. Thanks,
Awesome customer service Rachel was very helpful and knowledgeable. I will recommend this to everyone.
Good place to store your things,very clean
Rachel Bryan the young the lady who helped me get my unit was great. A little unsure about all the different costs and lock charge but it’s still a very nice unit for a descent price. Thank you Rachel
Rachel was very helpful and all the info that I need it to take care of the jobs I had going on I do appreciate her greatly
Great experience with Paula at tje front office
Prices high but very clean and well maintained
Paula is great at her job and very friendly. She was extremely informative and was extremely helpful in getting me moved into a wonderful storage unit. Thanks to the Public Team.
Paula is great, but Julie informed us she was going to auction all our stuff 2 days after we purchased a new storage unit. Just make sure Paula handles your account and you will be fine!
It was fast and efficient and a very good service representative named Paula at the Gallatin Public Storage Office.
I called the main number and I have a unit on hold. I have called and left 3 messages for the manager at that location to call me, so we could set up a time for me to rent & move my stuff in the unit for tomorrow. Which I was told calling the day before would not be an issue to contact them. Needless to say No One has returned my call. I called the main number again stating no one will return my calls and they said they would contact manager to advise them to call me. I kindly told her "Thanks but no thanks" Because business hours are stated, this is poor customer service and I shouldn't be having issues renting a Unit. I also advised that the reviews on this location; several stated about calling, leaving messages and calls are never returned. Also I seen on reviews that rates are increased quiet often. Right now Public Storage is having a Labor Day Sale on 10X20 for $86.00 mo. (regular rate is $172.00... that is a good deal) BUT main office could not give me a fixed rate of $86.00 mo for any time frame. (6 months, 8 months or 1year) They stated this could increase at anytime. I asked "This means I could rent a unit and get a increase of $35 to $40 dollars as soon as 3 mos of renting a unit, right?" and the answer was YES that is possible. So, this doesn't sound much of a Sale to me when your rate can increase from $86.00 to $174.00 at anytime. I will be taking my business else where.
Paula was awesome . She made things quick and easy. Awesome place if you want good and fast service ! Thanks public storage !
Do not rent from them I repeat do not rent from, they go up on there prices anytime they want without n clear explanation, they also add u necessary fees n clauses so they can be able to auction off your property, worst place I have rented fronted, n extremely high n not worth the hassle
We haven't moved into the storage facility yet but Bree did an excellent job of getting us set up. She explained everything clearly and was very friendly!
I went in to get a little bit of information, and got more than expected. Ms. Ty, is very professional and knowledgeable of her job at all times. I highly recommend you go and speak to this young lady, she knows her job, front to back. Thank you very much... Ms. Ty, much love & respect 💖💖💖
I needed it close to home.
I began renting a unit yesterday and had a wonderful experience with Paula. I let her know that I was somewhat in a hurry to get it all done before work, and she very politely got me through the process as quickly as possible, while still explaining all of the paperwork and details. It took no time at all, and I was very pleased with the size and location of my unit! Clean place with a welcoming atmosphere and helpful staff! Deserves more than 5 stars
The property manager was very polite and extremely helpful. This is my first experience and with her it was easier than I thought. She deserves 7 stars.
Paula was an amazing help today.
DO NOT RENT FROM THIS PLACE!!!!!!!!!!!! After only a few months of renting they made our rent go up by $35 per month with almost no notice! They never answer their phones and don't return phone calls. They are a bunch of scammers!
I have had dealings with other storage places and this place is the best,Paul was very helpful in my needs
Absolutely horrible. Nice staff but terrible at their jobs! Gate was broken on the day I was helping my friend to move out of her apartment and into storage. They were only allowing access during office hours 9:30-6pm, which is understandable. However, day 2 of the gate being broken I end up sitting outside the gate with movers and a bunch of other customers waiting to get into their units for hours past the posted office hours. No one has showed up to fix the gate or open the office. There isn't even a note as to the reason for the office not being open during normal hours. Having no access to a unit that is costing 210 dollars a month and paying movers to wait around for hours is not acceptable. There is also no easy way to get ahold of people at corporate to remedy the situation. DO NOT RENT FROM THIS PLACE!!!!!
Very nice and clean storage facility. Property manager did an excellent job of explaining everything to me.
Paula is awesome
Paula does a wonderful job. I would recommend this location to everyone.
Paula was awesome! Very friendly! Showed me the storage unit and got me processed quickly.