Public Storage Self-Storage Units at 3366 Ladson Road, Ladson, SC

Hi hi my name is DonnaWitt I am a renter at Public Storage I love the way the manager treats me she’s very nice her name is JANINE when y’all chose her to be a manager you chose the good one she’s right on top of any problems you have she always getting them resolved thank you for all you do

Wonderful service from Janie!!!!!!!! Please come and see her!!!!!!

Jenine was so very helpful and kind .... Great service !!

Janine and Terri at your ladson sc location are provided Excellent service and their knowledge allowed me to select the unit that was correct for my storage needs,They both are definitely 5 star talent.

Janine was an awesome helper.

Janine and Audra were more than helpful each and every time I needed assistance . There patience and understanding was much appreciated

Janie was a great help. She showed me cause I'm old how the app works and the gate. Thank u Janie

Very good service

This is the second time that I've come here when they said they were open and then had to stand around for 20 plus minutes. This time I got stuck standing in the rain and I'm now soaking wet and still can't find anybody. It's 3:15 and their sign says they were going to be back at 1:30. This is complete disorganized chaos. You can't even get through to anybody on a phone. You just keep getting a voicemail.

Very helpful and knowledgeable, the clerk was sweet as can be .. the area was clean and orderly. The storage unit was clean and smell free .. cant say anything bad , will update if anything arises .. but so far i can recommend this location 👌

Janine the best she always on her best to serve anyone . Appreciate her services always !!!!🫶🏽🫶🏽🫶🏽🫶🏽🫶🏽🫶🏽

Came here to get a head start on getting a storage unit for a move I'm making. Place supposed to be open till 6pm. I get here at 3pm. I try to open the door... it's locked! Nobody here at all. No sign up, no indication of anyone being away and they're coming back. Nothing. This is how you lose potential business. I'm going elsewhere.

Wonderful service very caring and attentive. Love the place!!!

We came to Public Storage because of the need to handle my father’s estate after his death in Jan 2022. We were blessed to meet Janine as we were trying to clear out one of our units and she helped us get into the right size unit for what we had left and saved us quite a bit of business. She just came to help us out of the blue just when we needed it. That was on November 30, 2022. Today again when we were trying to load up the rest of Dad’s stuff and clear out one of the units, Janine was there again to help. We are grateful to have had the opportunity to work with Janine.

I was late to pick up the keys and Janine waited for me. She took her time to explain everything and gave me a great rate for my unit! She was friendly and professional! Thank you!

Wonderful person love working with her❤️

Janine was lovely! Very helpful! We were in and out in no time.

Friendly and attentive

Janine is and was amazing thank she is a plus 5 she knew the problem and got us set up great experience

Janine took great care of us in getting boat storage set up. 5 Star for sure!

Janine was AHHH-MAZING!!! Truly fabulous! She helped me so quickly, as I was frantic about my already rented space, that deemed too small, without any delay she showed me two available units….WAY bigger and better and had me transferred in a matter of minutes! She’s a life saver and I’m grateful for her!! 🌻☀️✨

Janine is wonderful, very professional.

Janine was very helpful. She was very patient.

Janine is every nice helpful

Janine customer service was excellent , she didn’t leave any questions to be asked. I give her a 10+

Janine and Tammy awesome.

The manager is one of the most honest and true people I have met in the storage unit business. I think everyone in Charleston South Carolina should meet Mrs Janine. She would make sure to help you and or guide you in the right direction.

Great customer service and clean facilities! Jeromy was super friendly and easy to work with! Definitely recommend.

Yeah it’s pretty good

Great rates, Great service go see Monica today!!!

Loved Monica ! Great company to leave your possessions with.

Jeremy was great and helpful

Had great customer service the guy Jeromy really helped me out glad we choose to store our family's things here.

Jeromy was very helpful! Did his job amazingly. Was very professional!

Jeromy is by far the coolest manager have ever meet,he is calm and polite,I really appreciate dealing with him,so for me its a Five star for real.

The desk clerk, Monica was very helpful! Her professionalism is truly amazing! I would no doubt recommend this place to my family and friends!

The manager Monica Tomey at the location in , Ladson, SC is an asset to the company. She’s very friendly and knowledgeable. She goes above & beyond to help her customers. I’m very pleased with her service. I would highly recommend her to assist you with all your storage needs! I give her 10 stars!

I have had this unit since 2013. The office staff are helpful and kind. They were a pleasure to deal with when I came in town with a problem and they took care of it. Highly recommend!

Monica made everything easy. She is very helpful and friendly. The grounds are very clean.

This location is great clean and very secure! Manager on site Monica was very helpful an great customer service!!!

Best service on the planet had to go to the hospital from Amanda twisting my arm lol

Best Place ever

The "climate controlled" indoor unit was okay; not super clean but did the job. But they kept having a broken external door, a/c didn't actually seem to work much, and had a big flood issue once that almost reached our unit. On top of that they kept raising rates significantly over the past year. The product clearly wasn't worth the cost. I was renting for a small nonprofit that needs a lower cost. I couldn't get through to anyone about it online/phone, and when I finally was able to talk to the office staff about the raising rates, she was very nice but never got back to me.

It was the easiest transaction and the staff was very friendly and helpful.

Amanda was very helpful and explained everything from the renting process to exactly how much I will pay every month..... Great service with a decent price at this location....... Stop in and check them out.....

Got a unit b4 price went up will go somewhere else after this month or just sell my stuff

Great place for storage my family and I have had the storage for about 3 years now or more and we have a control storage unit and it's well maintain units the only issue I have is that they don't have no carts they used to have like four or five of them now there's only one and when you got five cars trying to get into the same building and there's only one cart it becomes a time consuming process especially with heavy items buy some carts public storage put some GPS on them so nobody steals them if they do find them

Spoke to Amanda , she was so helpful! She was really nice and knowledgeable. I do recommend this place, it was also clean and secure.

They went up on the rates and don't even have carts in both buildings to pull your things on my unit has a broken light hanging from ceiling the place is dirty and trash piled up outside of dumpster, but you want me to pay $40 more a month.

Super helpful staff! Amanda helped me every step of the way with getting the materials i needed to move my stuff and deciding the right size storage unit. Very knowledgeable and made it a painless and easy experience.

I recently fell on a tight situation and had to move my possessions into storage as soon as possible as my car was packed to the top of my windows. I found a killer deal online and couldn't say no to it. Upon arriving, we ran into some technical issues with the reservation of the unit and Amanda went above and beyond to fix it and make it right. She had everything sorted and I was filling my unit within minutes. If this company had a "Make It Right" policy, Amanda hit the target perfectly. She was extremely friendly and quick to assist; patient and understanding to say the least. I'm going to be in a good mood every time I drop by simply due to the chance I'd get the pop my head into the office and say hello to this cool chick. Thanks, Amanda. P.S. Give this woman a raise. She made a miserable dude laugh that day.

Staff was very helpful explain everything well and she made sure that I received the right storage unit I need by showing me the sizes great customer service.

Was very clean good price and friendly and helpful staff. A website that was easy to work and clear to information needed to have. The promote sale gave a great start price for anyone that need something quick and cheep for unexpected expense..

The spaces are very clean and easy to get to and very friendly the lady at the counter was very very friendly and helpful

Amanda was very fast and accurate.

dirty units cockroaches from other units crawling through the walls/..

Incredible customer service!!! Thanks for making my rental experience easy and pleasant!

Amanda was amazing and she’s so friendly and inviting!

Amanda is amazing she just showed out today

The people who work here are very nice, extremely helpful and took the time to go through several locations to find the best storage unit for me.

Mahesh is a really great guy! He provides great service and great attentive care for Public Storage. I would totally Rec comment giving him a call and getting a unit ! Very well respected

This place is amazing. Amanda and Charlotte had Great customer service skills and made it nice and easy to register.. I recommend to anyone and everyone 😊

If I could give negative stars I would. Just run!!!

Amanda was very great and answered all my questions. I'm definitely gonna be storageing my stuff here while Amanda is here. It looks very clean at this store now and made me pull in to check on prices. Once again thank you Amanda for all your help

Love it. The manager is AWESOME

Great service amazing person

Lauren was very helpful! She made sure I was taken care of and understood what was going on! She has the perfect manager attitude! So sweet

Friendly people fair price!

Was stuck inside because gate was offline. Called customer service, on hold ten minutes, noone answered. You are forced to download their app to gain access because the code they give you doesn't work. You are forced to buy renters insurance whether u want it or not or you pay them $14 a month for it.

Charlotte is the best

Hannah Grace was very nice and helped me find the best unit for my items. The unit was clean and a conditioned space. Just me telling her what I needed the space for she found the perfect size with a little room to add more if I needed it. I highly recommend this place.

Hannah Grace made my decision to choose public storage, very pleasant. She was professional and knowledgeable!!

UPDATE: I am updating my below review, the district manager got in touch with me and resolved some of my issues and hopefully going forward if I call with any issues or questions someone will return my calls. Thank you for addressing and correcting the problem...................... I rented a unit for a discounted price and after only 3 and a half months they raised the rent more than double! I called left a message for someone to call me and explain why my rent went up so much and have not gotten a call, I had no choice but to pay it because they will lock down your storage if you are late but it's very unprofessional not to return a call and ridiculous to more than double the rent! I could understand a few bucks but a 53 dollar jump in rent during these times are inconsiderate! Guess I need to find a different storage facility!

I met with Hannah Grace today at Public Storage. When I got there I was hot and bothered; but, her pleasant personality made my day. I recommend anyone needing storage to go meet Hannah Grace at 3366 Ladson Road. She is a joy.🥰🥰🥰🥰

If I could leave no stars, I would. Renters beware: when you reserve a unit, they are supposed to be kind and courteous so they can reel you in to rent a unit for your things, but when it comes to filing a report or moving out its like no one works there. Scheduled a move out date and received a confirmation email but no one was there to assist. Call customer service and they couldnt get a hold of the district manager. That's just the least of my problems. I rented a CLIMATE CONTROLLED UNIT and my things were SOAKED. When I tried to file a report, I was transferred from one person to the next until someone told me I was supposed to contact the insurance company and they had nothing to do with that process. The district manager then called me to assist but when I went to grab a few of my things, the DM was NOWHERE TO BE FOUND. The insurance company contacted me about the issue and asked me to ITEMIZE THE THINGS THAT WERE DAMAGED and to ESTIMATE A COST. Mind you these are sentimental value that I WILL NEVER get back. I told them the cost to reimburse me and they said the items listed and images didn't seem to be damaged nor cost that much. Shows how much PUBLIC STORAGE cares about your things. Never again.

Great customer service

Hannah Grace has been wonderful she's helped me out every time I came in always smiling great attitude

Clean and tidy storage place. Very helpful and patient staff answered all my questions

Hannah is most courteous, knowledgable, and professional. Hannah takes the time to answer all your questions and put one at ease. She has my full confidence & trust as she always follows up to ensure my bays fit my needs, remain secure, and my accounts are in order. As an antique dealer with bays around the US, Hannah is trustworthy and a pleasure to work with.

Hannah made everything very easy and was a pleasure to work with.

Hannah made my overall experience so wonderful ! She’s very well rounded in her knowledge and such a great addition to this facility !

Hannah was awesome she helped me in everyway possible

Hannah Grace is very efficient and professional. I needed a unit for a few months to help out she offered me exactly what I needed. I wil use this place again

Hannah was really helpful, amazing customer service. She was able to get me set up with a unit no problem making the process run smoothly as possible.

Hannah was very kind and helpful. She was able to answer any questions I had and take care of the problem I was having. I will definitely recommend your company to friends and family!!

Hannah was very kind and answered all the questions I had. She went above and beyond helping me.

I work with a lot of local businesses in the ladson & Summerville area. We need storage time to time for short term. Expressly around the holidays. Hannah has been a great help and accommodating. The units are always clean and ready! I recommend this place and Hannah with her customer service!

Hannah Grace was very helpful originally professional she remembered me and had a lock I had broken she replaced it and had me situated upon arrival I’d recommend her services

Hannah is an amazing person and does an amazing job at what she does.

Such a pleasure to work with hannah. She was very nice and helpful. Any questions I had she was able to answer definitely recommend this place

Hannah is amazing, such a bright spirit and she’s always so helpful 😍

Hannah was extremely helpful. She knew the answers to all my questions and put me at ease. It’s stressful moving, she’s an absolute blessing. She helped find the perfect storage unit for a quick move! Plus the price is unbeatable!

Hannah is amazing . She was so kind and made sure i was taken care of.

Great, affordable, well managed, storage facility. The regional manager went out of his way to help me out yesterday. Good place, good people.

Awesome Facility! Clean location, friendly staff, and safe.

Been a customer at this Public Storage location on/off for about the past 3yrs. Always been a pleasure to work with and helpful staff.

So far not a great experience. Reserved a unit today on their website which was a mistake. I should of drove down there and done it in person. Then I would of seen that the gate code and building code keypad both are offline so I can't access the unit that I just rented. At 2PM on a Thursday there was no one in the office and a sign on the door said they weren't returning until 9:30 tomorrow, so I called the Public Storage number. They told me a tech would be out there later today to fix the keypad. I went back there at 8:45 tonight (15 minutes before closing) and the gate code still doesn't work. The keypad is still offline. I wish I would of known this before I rented a unit because I would of rented somewhere else where I could actually access the unit that I rented. I should of known the price was too good to be true. The whole point of renting a storage unit was to move out of my house this weekend. Who knows when the keypad will get fixed. Pretty lame if you ask me. Hopefully I can call Public Storage tomorrow and see if there's a way to get out of the contract and go elsewhere. I would recommend going to this location first before you sign up to rent.

Hannah is awesome and extremely accommodating. I had to move long-distance and needed accommodations. Hannah went above and beyond, gave helpful suggestions to make my move in seamless, and made a personal connection that made me feel comfortable with renting from them. I highly recommend this location.

Hannah grace is amazing at her job, I needed a unit ASAP and she was able to get me in one quick and efficient.

I Jeriman was a customer at public storage on 1/9/21 and I just wanted to commend Ms Hannah G Mount on her service and expertise in helping me decide on my unit it was enjoyable dignify and very professional

Excellent customer service

Its a lovely place store your stuff

Amanda made us feel welcome and she is very helpful and efficient. The other ladies there are great too. (Charlotte and Hannah Grace) I recommend them highly. We had a lot to do, having just moved to the area. They were so friendly and helpful!!!

Amanda and Charlotte were amazing! Thanks for all your help. I will definitely let all me friends know

Amanda was great..... explain everything in detail an d very helpful....thanks Amanda

Although the process of connecting with a local storage location is weird - once we engaged with "Amanda", it was like the old days - talking and working things out. She helped identify, not only 1 other alternative place - but two. Bottom-line, even though the place she sent us to was cheaper - we decided to give our business to the one that earned it with time, professionalism, and a "masked smile" - COVID style. That would be "Amanda".. Thank you Amanda!!! You're great and I appreciate the time and energy you took.

Amanda was very helpful over the phone when she spoke with me and my wife over the phone about our unit. Thank you for helping.

Thank you for your great service! Miss Charlotte was so awesome to help us with truck spots!

I needed a long term rental because my house of 47 years needed a COMPLETE renovation. I was offered a great move-in deal and monthly charge and pre-paid for a year. The manager quit but left a wonderful lady named Charlotte to deal with me. She was ALWAYS there for me to provide knowledge and offer solutions. She maintained the property to the best of her ability and will ensure the COVID-19 cleanings are up to company standards. I've witnessed her picking up trash, cleaning the buildings, spraying and wiping the carts and elevator, and speaking to everyone present on each of my visits. Charlotte is a blessing to Public Storage!

THIS IS ELWOOD JORDAN. VICKIES HUSBAND!! I WANTED TO SAY THAT I WAS HANDLED IN A MOST EXPERT MANNER BY HANNAH!!! I WILL NEVER USE ANOTHER STORAGE COMPANY! HANNAH WAS SO COURTEOUS AND CUSTOMER FRIENDLY!! I WILL USE THIS COMPANY FOR ALL MY AND MY FRIENDS STORAGE USAGE! THANKS SO MUCH FOR EVERYTHING YOU DID FOR US HANNAH!!! HAVE A WONDERFUL DAY AND GOD BLESS!!

Mrs Brittany has been a great help to my family i am thankful for employees like that she was kind and a good listener.

Britney was a sales person to help me find a storage unit today she was very helpful took me to check the storage unit out and make sure it was clean explained everything clearly to me when I had any questions she answered him to where I could understand was very helpful thank you very much

Awesome

The staff here is super helpful, and understanding! I spoke with Charlotte who went above and beyond to assist me and I extremely appreciate the time she took with my concern.

Great location and service, highly recommend

Not impressed. Upon arrival was told that my reserved unit was not available. Sitting in their dooryard with my moving truck. Offered another facility on the other side of town , I think they just trick you. Michelle handled my account

My items had water damage and mice damage only able to save 50% of stuff

My Cataylic Converter was stolen off my car. They don't check your cars at all. Will never use them and they are not responsible for anything that happens.

We needed an affordable & clean storage unit asap. We got one @ Public Storage store #08643 @ 3366 Ladson Rd Ladson SC. Tonya was very helpful, knowledgeable and friendly!

I Spoke with Tonya H. Today at this location. Tonya is always Pleasant she takes her time to explain and help you out if you're confused with your bill and to better help you understand. Tonya isn't rude and have patients with her customers. She's truly a JOY. for JOY when she's available. Greatest customer service ever. Tonya H. Rocks!!!!!

The gate still doesnt work seems stuff been outta of order manager doesnt seem to care about it she said oh its been like that since she got there i dont see other properties like this like morning star storage and other storage places dont act like this. I will be moving to another storage place soon

The price is attractive, but as the saying goes, “you get what you pay for”. The initial service seems fine but mostly because the rate is far lower than the competitors. That’s only temporary. The price will start to increase periodically with no legitimate explanation. My reason for the one star review is because my enclosed trailer was stolen from the Ladson road site. The gate has been broken since November. That’s almost three full months of this property being open to all elements of the public. My trailer was stolen at 2:40am. The site has lots of cameras however about 13 days had elapsed before any notification. The company called anytime my trailer was gone for more than a few days but only to see if they could rent my spot to someone else. It seems odd that this time it was 13 days before they noticed it was gone. At the very least the gate should have been manually secured after hours or some sort of measures taken to secure their customers items. The gate is still not operable, so if you’re a future or current customer, I would look elsewhere.

I was extremely impressed that I was contacted within 24hrs after booking my storage unit online. I dont remember exactly who I spoke with but they were able to answer all my questions. The location is in a great location to Charleston Southern University and by far cheaper than other facilities in and around the area. Tonya was very accommodating with our move in time and being available throughout the day seeing that we live 800+ miles away and were driving down to move stuff into storage. Upon arrival Tonya was extremely friendly and helpful and made sure we had everything we needed and all our questions were answered!! I would highly recommend this facility!!!!

FANTASTIC CUSTOMER SERVICE TONYA AND CONNOR ARE AWESOME, YOU GUYS ROCK!

Today I set my reservation up online at this Ladson location and was instantly replied to by the property manager Tonya. The rates were wonderful and she was amazing. Thank you for everything!

I do work with this property and the manager Tonya is always quite pleasant if needed I would definitely rent here!

The two ladies, Shandice and Tonya, who helped me this morn was very helpful and friendly. Its the first time I am using this service for storage and have been guided with experience and friendliness with suggestions and helpful guidance. I would most certainly recommend this specific service provider in 3366 Ladson Rd, Ladson SC to anyone.

Bad customer satisfaction.....So old timey and rude all at the same time. I would advise anyone to shop with their competitors, such as Morning Star Storage & ect....

Tonya was amazing Super helpful and the rates where good! Ask for her!

Good

Why does the monthly rate fluctuate?

Tonya @3366 Ladson Rd made it so easy to get our unit. Very friendly and courteous! Would recommend her to anyone!

If you need more storage space check them out .

I'm on the move again. Couldn't pass up the great rate at this location. Tonya was welcoming and quick witted. She had my mover laughing. Great place and people!

The gentleman (Steve?) who works there is excellent: efficient, concise, and professional. Excellent deal/monthly prices when I happen to get my storage unit. I gave this place four stars instead of 5 because while the property is pretty good and has a solid location, it's a little tricky to get to. Also, I am skeptical with regard to how temperature controlled it truly is, and the area where my unit is seems a little grimy. But these are pretty minor things, some of which is to be expected, and other things are unavoidable. Overall, I definitely recommend this location.

Great customer service and a clean facility

Service here was exceptional and Tonya showed such professionalism in making sure that we got exactly what we needed. For all the places we called, we are glad that we chose this location and I would definitely recommend others to try this location. Thanks again Tonya!🤗

SCAM! BEWARE! AVOID AT ALL COSTS! WILL BAIT YOU WITH A LOW RATE AND RAISE IT 2 MONTHS LATER! WAS TOLD "IT'S IN YOUR CONTRACT." HOT AND HUMID IN THE 'CLIMATE CONTROLLED' UNIT WE HAVE. LOTS OF RODENT DROPPINGS AND ROACHES SEEN BY ME PERSONALLY! EXTREMELY LIMITED ACCESS HOURS. CHEAP=EXPENSIVE!! WE'RE OUTTA HERE SCAMMERS!

Tonya was great. She was knowledgeable, courteous and very helpful in helping us to make sure we were best accommodated. Good prices too.

Tonya is the best.

This place is great! LeAnn was so professional and helpful, she made the check in very welcoming and quickly. Highly recommend this location.

Great customer service, very friendly.

I needed a storage unit and was directed to this location because they had exactly what I needed. Tonya was so professional and so helpful with everything that I needed. Recommend this place to anyone needing to store their possessions.

This place is a joke. They were very rude and inconsiderate.

Love the service. thanks Yolanda

So amazing quick and easy. Explained so well I'm comfortable with her

TANYA truly is customer service oriented

The people here are the best!! Very helpful and helped us with everything we needed!!

Tonya was outstanding compared to anyone whom has ever helped me within this facility... GREAT CUSTOMER SERVICE with alot of potiential. !!!!!!

Ms. Tanya the District manager is awesome.....

The Manager is awesome! She went out of her way to help me and I know she cared! Thanks!

Very Great Customer Service! Dee Was Great

I have a storage unit here in Charleston South Carolina and I am confident that my belongings are safe and secure. The units are very clean and the people who work there are very polite and professional. They will work with you for any problems you may have.

Steve is a good property manager. He keeps the property in good useable condition.The upkeep is neat and clean.He's very polite,kind and professional. I would recommend this facility to anyone who needs a storage unit.

I recently needed some extra space and public storage made it fast and easy at a low rate. It only took a couple of minutes to reserve a unit online. When I got there late as usual the staff helped me patiently and quickly! I'd recommend public storage!

Amber & Dee were great! Made the service quick and easy! Thank you!

If you need a great place to store some belongings, this is your place. Dee and Steven, the staff, were very helpful and respectful. They made the entire process easy and smooth. No one could ask for better assistance than Dee and Steven provide. Thank you! I have stored at other facilities and have found this facility the best by far.

Amber was very nice and helpful as this was my first time renting a storage unit.

Steven was awesome running a bit late but he took time to explain everything then even showed me around the property and made sure everything was ok. Just wanted people to know Steven really is on it.

Dawn was very thorough and helpful. She showed me the available space which was clean as expected it to be and then clearly explained the terms and requirements for leasing the space. I felt comfortable signing the company's agreements and leased the unit.

Excellent customer service. Clean unit. Easy access. If I ever return to this area, I will most definitely use this facility! Even the bathrooms were clean!!

Absolutely horrid. Climate controlled. Hardly. We moved out stuff out today and it had moisture damage. All our bedding and stuff in totes smelled like mold and mildew. Roaches inside our unit. Wife called the property manager and he said "oh well we can settle in small claims if we choose

Thank you for the great service!!! =)

Security cameras don't work. Dirty floors on the inside of building. The sliding doors don't work. Just recently several storages were broken into. Not pleased at all. Updated: I have been informed that the storage doors have been fixed.

This location is very clean and fairly priced compared to other facilities on the area. The staff is very friendly and professional.

Steve is one of the most helpful person I know..He was such a gentleman in helping with all my storage needs during my time there. I recommend anyone looking for storage space go and see steve at ladson rd public storage.

I can't remember her name but she was very sweet and friendly an she set us up quickly James Lyons also said thank u

Steven is Great! I really enjoyed doing business with him. Thanks Steven, you rock.

Great service always help you out

The staff and location for this Public Storage has been amazing!! Staff has gone above and beyond. Always willing to assist and lend a hand. I can't say enough great things about them and the location.

I used Public Storage for several months and just removed my belongings yesterday. I only needed temporary storage while I was in the process of moving and the staff at this location are amazing! So helpful and friendly! Anytime I needed anything they were right there. I never had any difficulty getting in or out of the facility. I highly recommend this location

Customer service was top notch. Competitive pricing, overall great experience!

good services thanks

Extremely helpful staff. Steven was a pleasure to work with and made the process extremely easy for someone using a storage unit for the first time. I highly recommend them for anyone wanting to use a storage space. High on customer service and high on professionalism!

Don't ever rent here terrible experience they have know idea what they are doing the mgr that works there has know compassion for anyone's feelings when it comes to death of a loved one. Terrible experience.

Awesome place to store stuff !!! Steven was super helpful in all of my issues since I live in Georgia now and very friendly even when I was stressed out to the max he stayed calm, polite and helpful! Definitely an asset to your company!! Ask for Steven he’s the best! 🤗

Fair prices. Main complaint is the hours of operation. No entry allowed after 9pm. If you go in after 9, an alarm goes off constantly. This is ridiculous, as a customer should have 24-hour access to their storage unit as necessary, especially as the gate is code-accessed. No attendant needed.

I've had a storage unit here for years. They treat you fair and will work. The location to the unit is perfect.

This is by far the BEST storage area we've ever used. The process could not have been any easier and Steven was so helpful throughout the process. I actually called Marcia at the Summerville location who was also excellent. She referred me here because they had the vehicle storage I needed. The price is competitive and the staff are great.

Very good service

My experience with Public Storage has been a long one. The people there are very friendly,and helpful. I've been with them for 4 years. Mr. Steve the property manager is awesome, so is everyone else. Thank you for what you do here at Public Storage..

2 month bargain was an awesome deal. Steven is very attentive and friendly. Dawn is pretty great too

Awesome experience with Steven the manager. Very efficient and helpful with the whole process.

Very friendly staff and professional. Fast service too.

Clean bathrooms and flawless access, awesome

Great people, great place. Very nice and polite. Even gave me cold water!!!

I recently went to Public Storage and was able to get a great rate. Steve was very helpful and he answered all my questions. Thanks again!

Well taken care of today! Unit is very spacious and clean. Staff is a pleasure to work with.

I'll update later, but Steven is horrible to deal with.

Very good costumer service

Monkey business

Thank you steven and dawn for the great service.

Awesome service and great units, Steven was fantastic and extremely helpful

Steve us the best manager you can get. He is true example of loyal Public Storage. The girl who was working also very thoughtful. This is place to be. Have stirred in the Year 2012 to 2014. Then again in 2015 Then 2017...visited in June 2018 as a courteous visit. Place to be. Different boxes, different types.

Good place staff is very helpful... However make sure you spray your own storage units.

Is there a late fee after the 1st of the month

Staff is very friendly and helpful, and the location is very easy to get to.

Great service fast and efficient!!!

Yes I had Dawn who took care of me. She was a wonderfully outgoing very helpful person not pushy at all I wish there were more people like her

Nice and clean but the door is broken on the climate controlled storage area so the heat and humidity gets in

I had a very pleasant experience with Dawn. She made it smooth and convenient when finding the right storage unit. Steve was also very helpful and polite. He allowed me to borrow equipment to transport my belongings from my home to the unit.

Very helpful. Great service.

Very nice place. Very helpful staff.

Great service from Dawn. Excellent employee and great to talk you. Facility is clean and recommend public storage. Give her a raise!

Dawn provided excellent service. Showed multiple units and found perfect fit.

Actually I was there on my job as a security officer they were installing new doors 100 of them to secure personnel belongings which is a more of a secure atmosphere.

Thank you for the great service. Nice people. Very helpful.

Regina was very helpful and a pleasure to deal with!!

Steven and Regina were always professional, helpful and kind to me. Amazing staff!

Regina was very courteous and helpful as well as knowledgeable about her job was very pleased with her service

I went to store number 08643, Regina was very helpful.

Always helpful! Duva went the extra mile for my family’s last minute storage needs.

I've never had any problems with any of the staff. They have always been friendly and helpful with any problems I've had. I had a situation and when I called, Steven was most helpful.

Discount rates on a reply to long-term leases. Expect rate increases every 6 months. Read your contract thoroughly.

Too high!!

It's easy to get in to your storage unit. The only problem is trying to get out of the business when you're turning against traffic

I was aided by Steve who was very cordial. He showed me storage sizes I was interested in and went over the rates and fees so I can understand fully. So far I enjoyed the experience.

Staff is very helpful and friendly and the price of my unit is very reasonable.Would recommend them to all my friends and family.

My keys to my unit was stolen so it took three weeks to get availability to get into my unit

Efficient Clean Inexpensive Friendly

I have had a storage at this location 2 now. Was very impressed with everyone and everything. I would definitely recommend. Thank you

The manager, Steven, was very helpful and courteous. Professional with great attitude.

Rent go up with no advice

Well trained staff Steven did fantastic job taking care of me

Ok

Best storage place ever.. Staff goes above and beyond to make sure you have a perfect Experience

The people who originally helped me get into my unit seemed helpful but now my view of this location has changed. When I 1st moved in back in February the gate was wonky but that it now fixed, for the moment. My original reservation was for a climate controlled unit but I was put in the 1st ground level building that was hot, muggy, and has a bug problem. I closed out that unit and moved into the 2nd building on the 3rd floor. It is actually climate controlled on the 3rd floor, I cannot say the same for the 1st floor at all. The door to the building I am in now has not been secured since I moved into my unit. I was told it was being fixed. A few months down the line I was told they couldn't find anyone to fix the sensor. Needless to say, in July they took my payments from $65/month to $75/month and the door is still not fixed. All before the door was just to be pushed open for entrance but when I went there last month, the sliding entrance door was literally just hanging off the hinges so the door was open all the time. I am set up on automatic draft but due to hours being cut at work they were not able to withdraw their money. Needless 27 days after my payment was due I received a call and was told they were cutting my lock and beginning the process to auction my belongings. They have no empathy or consideration for people what so ever. I spoke to the insurance company and they sent me a letting stating I have until the 11th to pay my bill. I told the property manager that I came up with the money to cover the rent and would pay the $20 late fee and $11 insurance fee the following Friday when I get paid. I was informed they still would be cutting my lock and I need to replace it no matter what. I don't understand what's the purpose of borrowing the money to cover the rent if it wasn't going to prevent anything. Then I was told if I didn't pay it I would be charged a $48 lien fee. According to my contract they can't auction my things nor put a lien on it until I've received notice and I haven't gotten anything in the mail nor email. They are all nice and beg you to go to good and do a review of your visit when you 1st sign up but then after that it's all about the $$$. What happened to realistic customer service?

They've kept my household goods safe with no incident

Place is awesome and Steve goes above and beyond to help his customers from being undetstanding with payments to helping assist with putting a trailor on its hitch. Thank you for everything

Great property, excellent service, very friendly and courteous staff. I highly recommend it!

One and a half hours to rent two units, and that was not from standing in line. Why can't I fill out paperwork online? Only one person working who is new means it takes forever and there are interruptions from the phone and other people. $20 for a cylinder lock only is a scam to get more of your money as well. Will go anywhere else in the future. Do not recommend. I gave two stars becausethe person working in the office is nice.

JP and Steven were very friendly and professional and they took their time to explain everything, so we will be using public storage in the future.

Stephen's always veryhelpfulandfriendly

People were nice, it was clean and never busy!

Keri T was spot on in her review below. The people that work at this facility are wonderful and as accommodating as they can be considering. Their prices are less than most competitors, but you also get what you pay for. I have rented from this facility for 3 years now and the property has been going downhill in a major way. Main Gate is open 8 out of 10 times I'm there. The climate controlled building is needing major cleaning and repairs. The sliding doors have been broken for over a year. The elevator has been down at least 5 times (most of which after I was recovering from surgery and couldn't walk stairs or carry anything over 5-10 pounds). Carts go missing often. I understand this is a storage facility but that doesn't mean it doesn't need to be cleaned, floors swept and mopped, pest control, etc. It is smelly too. I started out paying $85 a month and am now paying $135 for a 3rd floor 10x10 climate controlled unit. New storage facilities are in abundance in the tri-county area. They need to get with the program. I will be moving ASAP even if it means getting a smaller unit.

They are a good place to rent from and they are very undestanding

Reviewing for Makila (not sure if i spelt that correctly) Great help. She is the best customer service rep that has helped me at this facility. I have no complaints about the facility itself. But she is the only one staff wise who has actually been helpful. THANK YOU

This process was so simple....Malika was a great help and made sure I was satisfied with my unit. Go check her out!

I came in today to rent another unit I was so happy to see the same lady that rented me my first unit her name is Malika she went above and beyond to help me I'm tell all my friends to come she her on Ladson rd we need more people like her

Steve does great job in taking care of his customers.

Doesn't allow bands.

Hey just was so impressed with the staff member Steven, this has been a tough yearfor me and he has always has been so kind polite and most of all patient keep up the great work

AWESOME Storage facility!!! Very clean and very well maintained! We have had our unit for a little over a year and they have treated us great!! Very friendly staff!!!!

Climate controlled.

The office people have always been helpful but the property itself has not been maintained and has gone downhill over the last 8 years that I have had a unit. The gate always seems to have issues which means it stays open all the time and I have had to work around the cops being there investigating who knows what. Also the elevator has been broken several times and the roller carts keep disappearing and when they are there they have broken parts or bad wheels. We pay for a climate controlled unit on the second floor and the main doors to get into that building have been broken for over a month now. We have to actually force the doors open to get inside to our unit and because they are so hard to open and close most people don't close them back so there is NO climate control right now. However the home office has decided that now is the perfect time to raise my rent by $18 a month even though I am definitely not getting my monies worth. I called the local office to complain and they said that the home office dictates rent and that they have also complained to the home office about all the issues that I mentioned above so I decided to call the main customer service number and clearly they only want to talk to u if u are going to give them more money because those were the main options and after several tries I was actually able to get a real person and she was completely rude and very short with me and the only thing she could say to ALL the complaints I had was that "they are not required to supply carts for our use so it doesn't matter if they are available or broken" and to make things even more frustrating they said they mailed us a notice of the rent increase on the 12th but did not email that notice to us even though we are paperless and get all our other notices and invoices thru email. So after being completely unconcerned and basically telling me that since we are on a month to month that they can do what they want and raise our rent every month if they choose to do so and they were not going to give us any rent decrease for all the complaints they are actually going to give us less and charge us more now. I have also called the local district manager and left a message and may update this review after speaking to him. Public storage seems to think they can do what they want especially considering the low amount of options available in this area but there are a couple of other storage places being built right down the road from them and we will definitely be moving out as soon as those are ready to move in and we will NEVER rent from Public Storage again. Don't just take my word for it just google public storage reviews and you will find that this seems to be how they run their business all over the country.

Steven is a great land Lord. Very responsive and helpful. Unit was a great size and location. Rented for a year.

Great service and availability of units was great

My as well rename this place (like no other).You simply couldn't ask for better facilities or customer service.Kudos to your Mr.Steven mintz for your diligence. I was undecided into which unit to get but with your plethora of knowledge,you were more rhan capable of accomadating my needs.

Steven is an awesome manager and great guy to do business with.

This is the most AMAZING place ever if you need my space to store you stuff. You know we all have extra stuff that we don't have room for and that we probably don't really even need but it is just so hard to let it go. Go see Steve and his staff they will make you feel like family even walk out to your car to collect your payment when you are running short on time. I am probably the longest person on record there storing my STUFF!!!!

The customer service is exceptional. The young lady was polite and professional. Thanks for your help.

Thanks Steve!!

Great service

Great! They are very friendly always polite and curious! Never had a bad experience...

I've been a customer since 2010 and have had no problems. Customer service has been great and Steven the manager is always very helpful and pleasant.

Convenient trailer spots are hard to find and these guys saved me! Thanks for the great service, and ease of business. One of the few places around Ladson/Oakbrook with trailer spots...

Always great service and great friendly people , Steve is always professional and polite even with rude customers he maintains his professional attitude.

Thank you for the great service.. They are awsome and work with you. Recommend public storage for anybody needing the extra space

Thank you for your service you all have been very friendly. I would recommend to anyone.

Thanks for the service. Steve and Carla were great to work with.

I can not say enough about how excellent the service is here. I had a really bad day where I lost my keys (house, car, storage unit, and all the ones that I can't even remember what all they opened). I was worried that getting into my storage unit would be a difficult process, but it wasn't. Steven and Karla were so kind and understanding, and had my unit opened for me quickly. I am so grateful to them, because if losing my keys wasn't enough, I had my 9 year old daughter's Christmas presents locked inside the storage unit.

I really enjoy the customer service and friendly atmosphere. I look forward to seeing Carla and Steve when I go to pay my bill. They make giving up my money a little easier.

Carla was very helpful and made my walk in experience worth the walk in. She is very customer oriented.

Great storage. Great location...close to the base!

The staff really did prove to be the real storage experts they're very helpful and nice i would definitely recommend

Carla eas great!!!

Thanks guys