Public Storage Self-Storage Units at 7011 Garners Ferry Rd, Columbia, SC

Suzann is always so nice and helpful.

The facility is always clean, and Suzann is always so nice and helpful. Highly recommend storing at this location. Another great experience with Suzann.

Thanks Suzann for all your help!

Enjoy using this public storage. Managers are super kind & friendly. Accidentally left unit unlocked. The on duty Manager not only secured the unit. She even informed me how she locked it just to verify she touched unit & secured it. I was very grateful & impressed. She made my day. Thanks.

Enjoyed the wonderful service from Ms. Cat

The manager was such a help she's a treat ... Was so helpful and curdious... Her name is Sabrina Hill , I will be back for service from you guys

Great place it's clean and the managers are nice they make me feel at home

Great service Sabrina had great customer service

one week after placed items in storage I went back to place more things in storage and there were items missing from my unit placed call to management to report. Things have continually been taken out of my unit. I have reported the burglary. Don't use this company. They have let someone who's not authorized in my unit. I spoke with Suzane and she act as if she didn't Care.

Cat was helpful she stayed after hours rented me the space for another property download the app help me create access and sign in

Cat.. provided such a rich and seamless experience with this rental. Grade A service with knowledge and a smile. #amazing

Cat was very helpful, and kind

Great experience with Ms Britiny, she knows her stuff and does a wonderful job explaining all the steps to ensure you understand

Brittany was exceptional! She came to my rescue when I needed help and even offered suggestions to make my move a lot easier. I appreciated how thorough she was. This company has an employee of value and I hope they recognize that. She went above and beyond when she didn’t have to! I hope you get a raise girl 😩.

Brooklyn and Gloria were very nice and helpful!

Cat was very kind, helpful and knowledgeable. She's a keeper !! Thank you !

Suzann is always so nice and helpful

Cat Very helpful and accomplished my storage needs

HORRIBLE CUSTOMER SERVICE AND HORRIBLE RATES AND CONDITIONS

Staff was very helpful and property ia clean!

Suzanne is a great person very passionate and understanding. Great people person!!

Needed a safe and dry place to store our entire life for a few months while we closed on a new house, after a bunch of sneaky little fees we got a decent "climate controlled unit" for 55 a month. Area seems safe however after 3 months we went to move our belongings out and find massive amounts of water in the back of the unit!! One of our boxes was completely soaked but luckily we chose to use plastic totes as well, but the thought of our old vinyl records or ancient game systems being ruined by their negligence while they happily take my money is infuriating and I will not trust them with our things again. On the last trip I even heard water pouring from the ceiling into one of the other units and a pretty heavy leak in the hallway, they aren't consistently dripping but when they dump water it seems to be a large amount. Y'all need to deal with this instead of pushing "insurance" and making the toughest time of someone's life even harder by squeezing every drop you can from their wallet.

good experience. suzann made my trip quick and easy

I cannot say enough good things about Morganne at the front desk!! Although I don’t love the rate hikes that this facility (and all of them) do, she was really great with helping me find a better unit that would fit my budget. She even came to the rescue when I broke off my key in the lock….oops. Anywho, Morganne turned a really bad situation into a much more tolerable one. Thank you!!

Great location and wonderful help from Suzann. She was friendly, knowledgeable and able to help me with all my needs. I highly reccomend this storage location!

So I’ve got a son at USC and I needed a place to store extra furniture from his apartment. I’ve been meaning to leave a review for a few weeks because the employee (I think her name was Suzanne) was so very friendly and helpful. Easy to find location and convenient for temporary or longer term storage.

I'm posting under another account but I just closed my account and they saved me from having to pay the full month and all in all I'm ultimately pleases with my experience here. They've always been understanding especially during covid times. If you need a place for your things to call home this is the place.

Brandy made auctions exciting

Great service so far!

Morganne patiently helped our family secure several vitally needed units, as we planned a cross country move. The climate controlled units are well maintained and very clean. Her assistance led to our family saving thousands of dollars in unnecessary fees with other less scrupulous companies that were attempting to secure our business. We highly recommend Public Storage for your storage needs. Ask for Morganne.

You would be better off selling everything you have. They quote you a price, and in a few months they will raise that price, and before you are finish using this place you will be paying more than you can afford.

Brandy did an excellent job assisting us at the last minute. She was very helpful.

Easy access

Danielle was wonderful!!

Great customer service from Morganne! She was very friendly and even showed up the storage locker before we signed the contract. Location was clean and AC was set at a good and comfortable setting. I would highly recommend this location.

I went in just to check rates for a storage space for a potential move with work and Maleiah and Brandy had the facilities neat, accessible, and easy to handle. Maleiah especially went above and beyond with her exceptional customer service skills and explained all the current deals and promotions before handling my transaction. I’ll definitely recommend to anyone looking for a unit to deal with these 2. Great job!!!!!

My experience in this facility was wonderful. This was my first time purchasing something like this and the young manager helped with the every little question I had. Marissa was very professional and knowledgeable about every product available. Customer service speaks volumes in an establishment and she went above and behind the meet my needs. I will most definitely be recommending this specific facility to anyone and everyone, and send them to Ms. Marissa.

Excellent customer service provided by Marissa.

Cheap rate, yes, and they even matched my previous unit’s rates once I had to move. I had a climate-controlled unit to keep my college stuff in over the summer, and in about July I got a call from the facility asking if they could enter my unit to replace the air conditioner that was located above my unit. I agreed. When I returned to pick my stuff up in August, the fabric items I left were molded over. The photos I had were destroyed, with the iron picture frames having rust on them. The damages were not enough to get my insurance involved (they were less than the $200 deductible), and when I called the facility they were unwilling to help or told me to call back at a different time. If you are a college student looking to keep items in Columbia over the summer, do not use this facility.

I had a great experience going to this public storage. The young property manager that was helping me with my purchases, Maleiah, was very helpful and knowledgeable about the products that they have. She gave me correct recommendations about merchandise sizes and it didn’t even break my wallet. Customer service is very important to me, and she was helpful through every step of the way!

Brand new, clean and climate controlled!!

1509 N Waccamaw Murrells Inlet sc 29576

Used the inside storage space for 4 years. Staff was always helpful and accommodating. Moving out of the area now but would not hesitate to use again.

My Associate (Merissa) displayed above average customer service skills.

I have a storage unit here. It stores my things. I have access to my things in my unit when I need them. What more do you want?

My experience here was more than exceptional! Staff is very professional and friendly! Brandy was great at staying in contact with me and answered every question I had with valid information! And then mairissa helped me with my E-rental! Marissa took the time to ask me multiple questions to inquire what I would be storing to make sure they had the perfect space for my belongings! Overall I couldn't be any more satisfied with my experience with this public storage and the staff that I have encountered! Again very friendly, professional, and informative! I will most definitely recommend this location to anyone who may need their services! Thanks public storage for a wonderful/ stress-free experience!!!

Great customer service, Brandy is always so nice. Will definitely recommend.

Brandy has been such a great help to us. It was really confusing trying figure out what we were going to do with our daughters stuff from her dorm earlier in the year. She made the move in and move out simple and with a smile. Thanks!!

Great location! Helpful and knowledgable employees. Brandy was fantastic and made my kids experience good.

Brandy was exceptional! She was helpful, professional and courteous.

Website was super easy to use. Maleiah was so friendly and accommodating! Had the size i needed and was set up and ready to go in 10 minutes. I highly recommend Public Storage on Garners Ferry Rd!

Quick, easy, and professional. The rental office and storage unit areas were very clean and well kept. When I arrived, I was greeted and treated respectfully by Cat. She took her time and explained everything in full detail. I have been in customer service for 30 years and I would definitely want her on my team. Thank you Cat! I would recommend this Public storage location to anyone who is looking for a professional team who takes pride in a clean work environment.

I was packing my home of 35 years to move out of Columbia! Brandy was amazing to work with for my packing needs. She was professional and very kind during a very stressful time! If I was staying in Columbia, Brandy would be the reason I would store my valuables at Public Storage at 7011 Garners Ferry Road! Kind and caring business! Thank you Brandy!

Cat was fantastic to work with today. Moving is always a difficult task, but her helpful suggestions and interest made easy work of the process.

Cat was excellent!

Wonderful experience for me as I rented space here. They took time to make sure I bought the space I needed and guided me to a smaller space that would best suit my needs in order to save me lo they expenses yet also accommodate what I needed to store. Helpful advice was offered multiple times, and pressure was never applied to buy items that were unnecessary or unwanted. They have a climate-controlled facility with many size options and convenient elevators and loading dollies. I am very happy with my experience here as a customer. They were personable and genuinely interested in making sure all was taken care of and taken care of efficiently.

Great customer service! The process was super easy and they made sure I knew exactly what I was signing up for.

They made my hectic and tiresome day turn into a quick and easy process. Je’Lyn was very nice and pleasant and exhibited excellent customer service. With her professionalism it saved me money and time on storage and u-haul. I greatly appreciate the staff.

Cat was amazing, very professional

This facility is clean and new! The registration is quick and easy. The staff were friendly and helpful. Most importantly, they had exactly the unit I needed for a very competitive price. Highly recommended.

Brandy was awesome! Thank you!

Very nice facility and their employees are professional and friendly. I would recommend this facility without reservation. Brandy was exceptionally helpful.

Cat was very helpful saved me money but doing reservation

Grate service well pleased Cat and Latoy

Brandy was great, very professional!

Brandy is always pleasant with a smile on her face.

Very well managed facility, Brandy helped me with everything I needed!

Brandy was fun and very professional. Knew her job ,answered all questions smartly.

Becca did a wonderful job for us...beautiful...kind and very pleasant!!! Thank you Becca

Nice clean facility, Brandy gave great customer service, I highly recommend this company.

I rented a unit last week, your property manager Brandy was very knowledgeable, and helpful. Great experience!

Becca was great helping me move out

Nice clean facility! Brandy was very helpful and friendly!

Brandy gave great customer service!

First time putting my stuff in storage, your property manager Brandy I believe is her name, gave the best customer service.

Becca was truly helpful in showing me the exact size of the unit I needed. My family thanks her and Public Storage for the help they provided.

Public storage sucks

Brandy gave me great customer service!

Rebecca was a big help. She was the easiest person to deal with. I love doing business with kind caring people. This is a great location also.

Joanna was very helpful and professional. Now that I have been by a couple times I dont like how warm it is in my "climate controlled" unit. Took stuff in when it was 73 degrees out and it felt so much warmer inside. *Update* rent on the unit went up almost $40.

Great location. Awesome price.

Becca was such a great help! This was the best customer service I’ve experienced in a long time! I would definitely use them for storage purposes.

Brandy was excellent! Super efficient! Even remembered I was traveling in long distance and offered to stay back to meet me!

Becca was great. We gave her several complicated issues and she was very professional and resolved all issues in no time. The only issue I have would be for Public Storage to sort out a system where Becca could multitask because she is limited with the system in place. She would have been able to do 2 things at once had the computer allowed her to. She is more than capable if given the resources. She handled 3 customers and a complicated transaction by herself. Great asset to Public Storage and was a pleasure to do business with. Impressed by her professionalism and the cleanliness of the entire facility.

Great facility. Our agent, Becca, was outstanding. Very professional and customer oriented. She really made it a pleasure to do the rental. Her positive attitude and friendly manner is not something you always find in todays retail sector. The facility is clean and well maintained. I would recommend it to anyone who is looking for storage.

This property is always clean and the staff is always nice great place to rent

Joanna was courteous, fast and efficient... highly recommended!

Joanna was great to deal with. She was very helpful in the process.

Very good service in signing up for storage

Joanna was cheery and helpful, check in went smoothly and was enjoyable!

Joanna was a huge help, super-kind and I'm glad she helped me. She had answers for all of my questions.

Excellent people to deal with, great location, good security, competitive pricing.

Joanna was a blessing.gave me a good laugh and made my afternoon.

Curt and rude.

Great place for storage.

Joanna did a great job giving me what I need. Thanks for all the help

Joanna gave great customer service and made the process quick and easy. I only give 4 stars because I was not aware of the required insurance payments and the purchase of a lock for a unit before I showed up. Maybe the website could make that a little more clear. Other than that, I was satisfied with the ease of signing up.

I had originally looked at this location when it was a QubeSmart property and I knew that when I moved down I would use this property because of it's location. Two years later it has become a Public Storage facility. I was pleased overall with the customer service Joanna provided. However, there are some corporate requirements that took me aback, i.e. asking what I was putting in storage, assuming I would buy two containers of a humidity product even though the unit is climate controlled, and requiring I buy insurance when my rental insurance will cover my belongings in storage. I realize Joanna was required to do these things but I take issue with the corporation. I have spoken with my insurance agent here in South Carolina and she said that my renters insurance met all the bullet points listed on the sheet Joanna gave me. I fully expect to be able to "turn off" the insurance I purchased when I loaded in on April 3rd and receive a refund against my next payment. Helen H.

Joanna was very helpful and nice.

Joanna was awesome so friendly and made the process so easy would highly recommend this to anyone

It was a completely painless process. Joanna really knows her job and made it quick and easy. The facility was well kept and very clean. Joanna has a gift for customer service. She was a true delight.

Joanna—excellent customer service! Perfect location and close.

Joanna IS AMAZING!!!!!!!!! 😍😍😍😍. She’s very knowledgeable and super friendly!

Awesome customer service!!!! Joanna was very helpful!!!! I got everything I needed!

Joanna was wonderful in helping me with all my needs

Angi was very knowledgeable, patient, and helpful. She made the whole experience easy. The facility is very clean, secure, and the location is perfect. I strongly recommend the facility for storage.

Joanna is the best sales representative!

Joanna is wonderful!!!

Joanna had the best customer service I have ever had she was so helpful and friendly I absolutely love it

Joanna was very nice great customer service skills deserves a raise She explained everything great made it east and fast best I have seen in forever

Je-lyn was super-helpful and kind. Great customer service!! The storage facility is extremely clean, organized, and fairly priced. Great experience!!

Joanna proved to be a lifesaver for me and a friend by making our rental of a storage unit work so smoothly for us. We were in somewhat of a crisis mode, needing a place to store our belongings. She happily assisted us in making the right choice on the type of unit we needed, doing so with a big smile on her face. Obviously, she believes in the philosophy that "the customer is king!" She is truly a 5-star lady!

Joanna was amazing! We drove to this location by accident which ended up being a blessing in disguise. She greeted us with a smile and politely explained that our reservation was up the road. Once we arrived at the intended location we noticed an immediate difference in the level of customer service provided by the relief manager. He was very abrupt and made me very uneasy. We drove back to Joanna's location and were greeting again with nothing short of 5 star service. She took us on a tour, answered all of our questions in detail, took time to explain the reasons why she was unable to answer questions regarding insurance and explained who to contact to get the answers that we needed. The cost was more than we intended on spending but was well worth it for the level of service provided by her. I would highly recommend this location to anyone looking for storage. Thank you again....

Friendly, funny and fast!!! Ms. Joanna was great!!

Joanna was very helpful and professional. A great experience.

Joanna was a great help

Joanna was AWESOME! great customer service

Joanna was great. Thank you

Joanna was awesome. Great service and advice.

Joanna was so awesome! Knowledgeable. Quick. Personable. Thanks so much!!!

Joanna was very nice. She offered me their merchandize but was not pushy about it. Their facility is nicely kept and is clean.

Joanna was great and super helpful!

The person i had his name was will hes an amazing guy very friendly fun and easy to work with along with joanna go to them for yall your storage needs

Will was fantastic to work with and a great place to store your stuff!

Joanna was very helpful and I recommend her

Friendly, hassle-free customer service when we needed short-term storage. Would use this location again.

very knowledgeable and friendly staff.

Great service, The guy (Will) at the front desk was amazing and very professional. I will highly recommend this company for any storage or storage supplies needs.

From a customer service standpoint, Joanna is awesome and the whole initial check-in process was seamless. Unit is clean and the facilty in general is maintained well. I'd give 5 star to customer service (Joanna). Only one thing I don't particularly in favor is the requirement to have my stuff insured. That should be an option, freedom to choose, not enforced upon.

Unlike the insolent, callous PS management at 7011 Garners Ferry Road, Gloria at7923 Garners Ferry was cordial and responsive. Unlike 7011 the temperature at the climate controlled unit wasn't 77degrees. When i was at 7011 on 8/30/18 at 3:40PM, two customers were unhappy with the location and were moving to another facility. I went to Gloria and had magnificent service.

Joanna

Nice place but very pricey

Joanna love it great customer service No Issues

Do not use this company. They take advantage of service members. I am currently deployed and needed a storage unit. I signed a contract and negotiated a rate. Half way through my deployment they upped the rate. When I called to inquire as to why, they stated that it was common practice and that there would be rate increase again in the future. When I spoke with the woman at the time I rented the unit, I explained my situation and that I was going to be overseas for a year. She gave me a verbal assurance that the rate would not go up. I asked what my options were. I am overseas and effectively cannot come and pick my stuff up. I asked if I could get out of the lease, they could take my stuff, I could even have a moving company come and take it to Goodwill. The woman on the line repeatedly told me that my only two options where to pay or not pay. If I did not pay, they would contact my Command and report me for not paying my bills. I was repeatedly threatened and I am essentially being extorted. I nor any other service member should have their deployment used against them for profit.

Joanna was so helpful and made the process of getting a storage unit so quick and efficient!

Joanna and Shea were great. Friendly and helpful.

Joanna and Shea are so knowledgeable and incredibly helpful! 10/10 would recommend.

Great experience overall! The property is clean and located really conveniently. Joanna helped me with everything I needed and was wonderful!

Emily was super helpful and great!

Joanna -great customer service!!

Joanna was very helpful and very pleasant. This was my first time getting a storage room and she guided me through the process very well. I recommend whoever is her manager to give her a promotion and a raise.

Joanna is great!!!

Joanna was very friendly and have great customer service skills. She made me enjoy my storage renting experience.

Je'Lyn Cunningham was very helpful and super friendly! She was very attentive to what we needed in renting a storage unit. Very bubbly personality and personable!

Do u have outlets in the units

Joanna great customer service!!! Quality, quick, and fast. Very polite and curious.

Joanna. Was has great customer service

Joanna was awesome!

Very quick and informative experience.

Joanna was super helpful and provides excellent customer service

Joanna is the best. She is very helpful and have great customer service skills. I Would recommend anyone to go to public Storage on Garners ferry. They treat u right and will help u get what u need done.

Although my first visit was not the best I went the following day and Joanna was very helpful. I was able to get my unit same day. Customer Service is key so always have employees apologize for what they previously experienced and it will be better going forward. I also like the fact that the facility is extremely clean.

Paul and Joanna were awesome!!

Joanna was more than helpful. Made everything so easy and fast.

Joanna provided excellent customer service. She made this experience terrific. I highly recommend this place.

The management is so helpful and the rates are super reasonable. Definitely recommend this storage to anyone.

Joanna was great. Friendly. Made sure I had everything I needed including items to protect my items and get started on packing.

Joanna is fabulous. She always goes above and beyond to help customers!

Joanna was wonderful!!! She was professional, displayed a warm and pleasant personality, and really put me at ease about the process of moving. She displayed a true desire to provide good customer service. Thank you Joanna and I️ hope you have a Merry Christmas ma’am Charles

Joanna was awesome. So friendly and funny. Made our day

Joanna was awesome and helpful! A delight to work with

Joanna was able to provide great information on the storage rental and addressed all of my questions. Will recommend!

Joanna was very friendly! She has great customer service & very very sweet!

Emily was wonderful ! We were very satisfied with the services she provided us !

Joanna was awesome. Took care of me and another girl at the same and still made each of us feel important. Thank you for making this so easy.

Joanna at Public Storage on Garners Ferry was so accommodating and helpful. Had a great experience and saved a lot of money switching from another storage unit. Highly recommend it

Joanna was amazing. Thank you so much

Joanna and staff were great. Friendly and very helpful.

Joanna was fabulous. Ty

Joanna was great,friendly and knowledgeable.

Joanna and dani were awesome. Made my day with a good laugh