Public Storage Self-Storage Units at 2977 MacArthur Road, Whitehall, PA

I could say the surroundings were always clean and my items were safe. I started out with a very minimal monthly rate; shortly thereafter I was up to $90 per month. (I had a 5x5 space; very small). I had already paid for the whole month (September 2024) and I planned to utilize the space during my last days in the area. I stopped by one morning to gather some items to relocate them. I did not put the lock on my door because the space was empty and I was planning to return within the hour to store a few small items short term. During the short time I was gone, I received a message thanking me for being a customer and encouraging me to rent again in the future. My space was closed. I guess I gave a month's fee in tip?? No one called to verify if I was closing / leaving. Next to impossible to get someone on the phone there. I even drove to the office a few times; could not find anyone at the desk. But they DID have someone around to close a space for which I did not sign out. (I only removed my lock because the unit was empty and I was planning to put some temp items in storage while I was in the process of moving). I called the Corporate number and was on hold a long time after which the agent said my account was closed. Huh? The fish hook of a low price that became a high monthly price did it for me. But what will keep me away forever is being locked out of a paid unit without being asked or notified.

Jack at Public Storage provided exceptional service, making the entire rental process smooth and hassle-free. His professionalism and attention to detail truly set him apart!

Service was great Brittany was very helpful.

Be prepared for increases in your rent, by the sixth month they increased my rate almost $50. and don’t bother calling customer service because they can’t help you or do anything about it!! The original rate they offer you is very short-lived.

I have had 2 experiences with this facility the past couple of years. I personally want to thank both Jack & Brittany for their kindness and expertise with their knowledge & great customer service. They always answered my questions and provided the best customer service. Their 😊 smiles always made my day. I am a senior citizen and I appreciate their o undivided attention. Will always recommend your facility.

My unit went up an additional $30+. I called many times to find out why. I called many times and left messages, none of which were returned. On my last call someone claimed that a notice was mailed and emailed, neither had I received. I find this $30 increase ridiculous because there was no change in my rental.

Thanks again, perfect for storing extra items.

Jack was super helpful in assisting me with obtaining items from my unit. Top notch employee!

Great Experience. Brittany was so kind and helpful. It was nice to walk in and be greeted with a smile.

Very convenient for me with all my work stuff! Jack is great - he’s been super helpful and always has a positive attitude!

I had a great customer service experience here, Jack was very helpful! He was very easy to talk to and made the experience worthwhile. I recommend anyone to use their service. Will definitely be back.

One word. Seamless. Fairly new to the storage process, and was helped to my liking and entirety. Great staff can’t recall the one gentleman’s name off the top of my head but he was exceptionally accompanying. Will be back!

Jack helped me with the entire process and was a very helpful representative!

Went there to get certain prices and other items, and Brittany (employee) was very helpful. Great customer service too!

Great service! Definitely a 5 star location. Employees were personable and kind, and were very helpful

Brittany was super helpful!

Brittany was amazing and very helpful with every question I had!

Great service all around. Clean and never too crowded. Employees are very helpful when you need them.

Good service

Great place, clean amazing staff Brittany was such a help with everything I needed! Will continue to do business with them. Thanks!

Thank you Brittany for your help!

Went in to get some information about a unit and had the best experience! Brittany was amazing! She was very helpful and patient. Answered all my questions and helped me think of some that I didn’t even consider. I will definitely be back!

Great storage facility, with great staff. Jack took me through the process seamlessly, and was able to answer all of my questions with ease, giving me peace of mind that my belongings will be safe and secure. I would recommend Whitehall Public Storage to anybody in need of storage services. Thank you!

Got excellent service from Jack.

Good service, Jack was super helpful!

Jack was super helpful 👍

I never used to trust public storage facilities but after visiting this one I'm happy to do so. Everyone was super helpful especially Jack who was able to answer all of my questions and give me the whole rundown. Great service! Thank you!

Very nice personal

Needed storage quick and Jack was a big help. He made everything seamless for me.

has phone app acess,

Phenomenal customer service from Jack. Very helpful with all questions I had. I’d recommend this location to a friend.

Our unit had trash in it but it's the size we needed. So far so goodb

You can’t get a straight answer, no way can you contact the property manager. Expect an increase every six months minimum and at least 30% it’s all about the money they don’t care who you are. I have emails promising me three months decrease in rent never happened bad business people they need to be reported to the Better Business Bureau.Way-over priced.They bate you in with the promotion then after six months you’re paying 250 horrible.

at this public storage location the employees/manager are very friendly and understanding of your situation and will work with you if you just ask them and let them know for example, in my situation, I got a storage unit there and I had to move stuff out of 1 storage into my storage unit and I had to do it all alone I'm 36 male and I'm still going threw the stuff from the other storage and I had some stuff that could not be fit in my storage unit at that time so I had to put it in a empty unit until I came back bc I had a asthma attack and I didn't have my inhaler and so they let me put stuff in a empty unit unti I came back the next day but then I was hospitalized for my asthma and they we're understanding and as long as you keep them in the loop and not do something that you know u should not do they are more then willing to help you out any way they can

My unit was robbed and they did nothing. Said their cameras don’t work. Whoever robbed it literally drove in because they cleaned out the entire storage unit. Jack who works there told me he opened it and said nothing looked “rooted thru” meanwhile I went there- and it was trashed. They didn’t bother to call cops or meet me there or anything. Def inside job. They also said it’s happened before but always have there cameras off and did nothing to resolve this issue. My entire life is gone through this robbery.

Los muchachos muy amables

Horrible place, bait and switch prices, force you to purchase a $3 lock for $20. An anti trust law attorney would have a field day with these people. You will NEVER get their advertised price nor their discounts they "offer". Steer clear!!!

The latch on my unit was broken and falling off when I moved in the first day. Multiple calls and in-person requests have been made with maintenance to fix the issue, but nothing is ever done. I called again today and told that I should come in person so they can LOOK FOR PARTS and TRY to fix it...but that I need to be there the whole time! They recently repainted the unit doors with the cheapest looking paint they could find. The power washing they did to remove the previous coat of paint soaked my items with water and left an inch of paint chips on every surface in the unit. If you can, avoid this place at all costs!

Great location, respectful staff , Jack at the front desk is always nice and a great help.

Very friendly staff. Brittany and Jack are great. Property is clean and would recommend renting at this location.

Excellent staff

Never used a public storage at all . It was my first time and I must say Jack and Brittany made it a good experience. Thank you guys for the help .

This place is a RIP OFF You fill out the form to move out, they completely ignore it and then send emails saying you need to move out - You respond they IGNORE EVERY EMAIL then send you to COLLECTIONS! DO NOT trust them My items were damaged with water because of leaks, I didn't complain, they accidentally took my lock off once- let the unit stay unlocked until they realized they cut the wrong one then call me to replace the lock!! Unorganized and will look to over charge you GO anywhere else - they raise the rent every few months as well basically ANYPLACE ELSE is better.

Very dirty

Hey let me just tell yall if you ever need a storage and its available to rent..make sure you speak with Brittany..the hospitality is 5 🌟 any questions i asked she answered..public storage you have a great employee right here

Brittany is a great person to work with. Very friendly and helpful.

Property is awesome! Recent renovations have made the facility and area look so much better outstanding customer service from Britney and Jack. Area is secure and top notch!

Pricey

I have traveled across the United States and live many different locations and I must say that this is by far the best public storage I have ever been to. Absolutely love this location. The facility is great and the units are top-notch and clean. Brittany is amazing. She is knowledgeable, caring and helpful. She's always smiling and goes above and beyond what an employee should do to help customers. If you need a place to store your stuff you've come to the right location.

The person there was so nice and helpful!