Public Storage Self-Storage Units at 8928 NE Halsey Street, Portland, OR

While reorganizing some items in my unit, I inadvertently left something outside the unit, which was then picked up by another Public Storage customer who assumed the item was being left for whomever might want it. Robert was able to track the item via surveillance video, and arrange for the safe return of my misplaced property -- truly outstanding customer service, thank you Robert!

Zoe was great!! Super nice

The process of renting the storage unit was simple and hassle free. The app is a nice addition making it to get in and out. I also like the fact app provides direction which I like since I am new to the area and learning my way around.

The service was great thank you very much

This Public Storage is inhabited with Rats, Mice and I suspect Bed Bugs also and my storage unit smells like a barn yard. I moved into this unit on December 15, 2023, when I moved from Lake Oswego Public Storage where I had been storing most of these original items since March 2020. Today is March 20, 2025. Yes! My things have been in public storage for 5 years this month and I have paid my rent monthly. To date I have paid $20, 449.00 in fees and Insurance. You see I am a contractor, and I rent a room to live but I had finally got me an Office to move my stuff in December but there is no way that I can take my things from that storage unit without Discarding and Decontaminating all the items in the storage unit. I have to say that I have rented many many storage units from Public Storage over the past 25 years, and I have rented at least 4 other units while I have had this unit in the past 5 years. I have never had a problem with rodents or employees that I can remember but the staff and faculty at 8928 NE Halsey St really be avoided! Public Storage makes everyone sign their Contract on that little digital signing board and none of us ever read before signing. I did not read the contract for Public Storage and Red Door Insurance until I had to make a claim in June 2024. What I must tell people is to read your contracts! Check and smell your unit before you rent, be prepared for Predatory, Pricing and Market Manipulation, Piercing the Corporate Veil and if you see a problem its best to get your stuff out as soon as possible because, the employees of public storage are trained to respond with no information (short answer) and when you get frustrated with getting information, they are trained to get vindictive, It becomes very unprofessional. Also, in my investigation I found out that Public Storage is a foreign company and Orange Door insurance is a total scam, with my rat problem the payout would have may have been $250.00. I can’t help but be disturbed about what I found out. Just due your due diligence and inspect the unit and be prepared for frequent and large price increases. In my case I filed 3 grievances with Public Storage dispute resolution and Orange Door insurance, and I was denied any response other than they would not lower my rent, never addressed the rodent problem other than verbally telling me to read my contract. so, I rescinded my contract and gave notice of rescind and vowed not to pay rent and I filed a lawsuit March 3, 2025. Also do not pay for Orange Door insurance read your contract they lie when they give the impression that you are covered for max of $5000.00 that is complete BS! on my claim the payout would have been $250.00 pay out with a $100.00 deductible but I paid orange door for 5 years at $15.00 per month totaling $900.00 and I would have only received $150.00 for all of my damaged good and they denied me a claim. THIS IS A SCAM do the math.

This place is secure 24 7 i recommend this place

Public Storage has been receiving a mix of reviews recently, with many customers sharing their experiences regarding the storage facilities. A common theme in positive reviews is the convenience of locations, often noted as easily accessible and strategically placed in various neighborhoods. Customers appreciate the variety of storage unit sizes available, which cater to different needs, whether for personal items, business inventory, or vehicle storage. Many reviewers highlight the cleanliness and maintenance of the facilities, citing well-lit areas and secure access as major benefits. On the other hand, some reviews express concerns about pricing, with a few customers feeling that rates can be high, especially after promotional periods end. Additionally, there are occasional mentions of customer service experiences varying significantly, with some users reporting helpful staff while others encountered delays in assistance. Overall, Public Storage is generally considered a reliable option for those in need of storage solutions, with a focus on convenience and security, though potential customers are advised to shop around for the best rates and service experiences.

LINDA is awsome!

Justice was very helpful. Easy to work with. Would rent again

Robert was very helpful

Justice was the most accommodating and super helpful!

Justice was very helpful and they have a great location right off the freeway.

app give best value price. Lots of options! Everywhere All At Once! Thank you for all the do's and dont's support online and irl!!!! great directions. very helpful reminders. easy to take the required insurance off, once we find out our own renters insurance covers it. I could go on! peace of mind. so many locations. Being able to drive up is key! we found you and you had space! wow!

Justice really helped me, I was lost and he helped find my way!

Great location of storage unit.

Safe place to put your stuff.

Diana was a pleasure to work with! And help me with all my troubles!

Diana was great she helped me keep my storage safe when she saw that I had left my lock unlocked. She communicated great and so nice to me!

I wanted to like this location (it's on the way home for me, so super convenient) but the rent went up from $37 to $73 a month and that's ridiculous. It feels like bait and switch. I thought I'd "locked in this price" (which is absolutely what they tell you when start the online sign up process) but the rental agreement contradicts this and says they can change the price whenever they like. I will be moving out.

Great customer service by phone. Ez check in.

Had a problem and the District manager Cory took care of it very quickly much appreciated.

She's been highly professional and Very Easy to work with!

Diana was extremely helpful! It seems like corporate has made an interface that adds extra time to the work of both end-user and employee so I wish they could coach someone to fix the computer system, as she had to do extra steps but she handled it like a pro. Thanks Diana, above and beyond

Alan helped me out of jam. The staff here is extra responsive and I am very appreciative of their help!

Pearl is the best in the West!

Very helpful and straight forward

Diana was extremely helpful in getting me to another locker.

They made sure to stay after close so I could get i to my unit on a sunday!

Great location, great communication, very secure and Alan was great!

Alan and team are very reliable. Appreciate the help

Alan was amazing and helpful. Highly recommend this place

Diana is the best, didn’t let anything slip through!

Diana was awesome!!! She helped me solve an issue right away.

Excellent customer service

Beware, this is a terrible company and location. I’ve had my space broken into twice. The price has increased for no reason. The employees are awful. I’m closing my account ASAP and telling anyone who will listen to never use this company.

We spent thousands of dollars on a unit that had enough space to temporarily store some garage items, bikes and a valuable vintage sports car, during a 4 month remodel of our home. When we went to move everything out of the unit, there wasn’t a single thing that wasn’t covered in rat droppings and pee. There were even droppings on the car cover and in the engine bay of the car. Expensive custom bike bags were soiled with droppings and pee, and are now ruined… I’m glad we didn’t leave any furniture in this dump, and had I known that this place had a rodent problem, I would have looked elsewhere for storage. Stay well clear of this place if you care about the things that you’re storing, because this place clearly has a problem that needs to be addressed.

I came here during opening hours to rent a unit but there was no human being here to assist.

Robert was great! Very professional, helpful and just overall a nice guy. I would definitely recommend this PS location.

Betty was such a pleasure to work with. She was so helpful I could not have asked for a more positive polite person to work with !!! Thank u Betty !!!

Betty is the best

Betty is awesome and I loved storing my items here. Safe and secure!

Betty was amazing super fantastic during a really snowy time of year really appreciate her and the customer service! Is

It was a pleasure working with Betty her sense of humor kept us entertained

Me. Betty helped me open and close my account here. She is the sweetest lady I know. She will also make sure your things are well protected. Yes the area doesn’t look the best but she have a lot of camera and security to make sure things are always good. Thank you.

That he was very helpful and she gets a five star

Betty is a wonderful person she’s very helpful and I loved having her set my account up.

The staff are extremely helpful and friendly I was confused about what size box I Was to purchase and they were extremely helpful Although I have to admit I should have taken measurements before I left home But they were extremely helpful none the less I highly recommend

Excellent customer service! Betty went out of way to make sure I was satisfied.

All I want to do is talk on the phone to person AT this location. Is that so hard? Apparently. Been on hold on the national number the calls get routed to for 15 minutes now. For a question pertinent to the Halsey location which the national number won't know the answer to. Rediculous.

Betty is an amazing human. She went above and beyond to help me. Thanks Betty!

Betty helped me with a security issue related to the theft of my wallet and potentially one of the keys to my unit. She promptly deactivated my gate code and overlocked my unit.

I had to store my belongings for a couple of months while I was searching for a new home. Good service and location. Cameras everywhere which is nice. The facility is clean. Betty, the lady that runs it is super nice and will work with you. I would recommend this place to anyone.

Everything went well. Was here for 4 almost 5 years solid. Just wish they would have prorated my last month. It's a good thing I moved when I did. The next week my truck rolled over and I was ejected. Not moving too good after.

Excellent! Doesn't get any better than this. Betty is all about it :)

Thanks for the time off use at this location. I moved in the climatised in case of high heat

Great customer service

Easy to get everything set up, easy to pay etc!

Do not rent here! They bait you in with introductory rates then jack em up almost double! Even the manager admitted it’s price gouging! Also vagrants constantly climbing the gate

Betty is wonderful! She helped me with a lock issue and went above and beyond.

Betty was fast, friendly, upfront & professional. Pain-free experience!!

After renting my unit for 6 months Public Storage sent a rent increase of $106 which was 28% of my current rate. When I first got the notice they worked with me and suspended the rent increase. I asked when the increase would come up again, they told me they were not sure. 3 months later without notice my invoice reflected the $106 increase. I communicated them I understand a rent increase and was hoping to work with them that 28% was a drastic increase in such a short period of time. I communicated with the supervisor phone number which didn't call me back. Then found the District Manager and Regional Manager emails in hopes of discussing my rent increase with a human. They called and said we can't do any thing and don't negotiate on rents. The advertised prices are short term to get you in, then they will bate and switch and increase your rent without notice. Try finding a mom and pop storage unit who actually care about their customers and will work with you on pricing. Highly discourage people from renting at Public Storage base on their bate and switch business practices that takes advantage of their customers and rewards only their shareholders. The employees working at the location have been friendly and this review does not reflect them.

Thank you Miss Betty! You are obviously a valuable asset to public storage!

Great service!!

The lady here is great & to the point with everything thank you

Super helpful and great customer service. Thanks for making it wasy