Public Storage Self-Storage Units at 9912 SE Division St, Portland, OR

The storage prices aren't that bad but the customer service available at this site sucks there are only bathrooms available on the ground floor that can't be reached unless someone is in the office and they let you in and that's usually a miracle because if you made the mistake of thinking that there are bathrooms on every floor you would be wrong and if u don't pay an extra 50 + to what you would normally pay for any storage size then you have no access to any bathrooms or water fountain and in this heat it's just not right when I got the storage we paid a little under $100 and now I'm paying 110 with no explanation at all why plus I'm pregnant and to have to deal with the fact that there are no bathrooms available or water available unless you paid 50 or more for a unit the same size but on the ground floor is ridiculous

Great place, nice and quiet easy to access, staff was excellent very helpful and friendly.

Amazing experience! ERIN is so helpful, kind and informative! So happy I got help provided by her!!!

Gianni and Erin were so very helpful today! I was running late because life has been so stressful for me lately, and they were very kind and waited for me! They were professional, quick and very informative. Clearly, they care about their customers! Thank you for hiring employees with integrity!

Pearl was an absolute blessing in helping me into my new unit. I flubbed and reserved a unit at another location, only to realize that I’d needed a climate controlled unit, which the other location didn’t offer. She helped me switch everything out, showed me the new unit, and was very kind and helpful throughout the process. 10/10 🥳

Had an issue left review within 20minutes district manger called me to discuss the problem the problem was addressed great customer service

TJ was wonderfully helpful. Five out five stars easy.

DONT** RENT** a unit here it’s invested with mice and rats. As soon as you enter the building you can smell the urine.

Erin is fantastic! She was very helpful and kind. Truly a pleasure to meet.

Awesome friendly people! Great hospitality. Very forth coming with info. Great all around! 1000% recommend!

Super helpful!!! THANK YOU

Super nice employees Justice was especially helpful. And super fast at getting me into a unit. Highly recommend

I Was a vendor and Erin’s support gave us everything we needed to finish the job.

I received tremendous support and help with the Ms.Erin here at Public Storage. She was awesome in facilitating this process for me to acquire storage facilities for my personal property to remain in their secure location. Amazing Service!!!!!

Excellent service from Erin, JD, and Pearl! And very friendly!!

Extremely expensive and it has a rat and mice problem

I have had a unit at this location for the past six months. Of all the times that I’ve visited, between first renting the space and today, I’ve never seen the office open or a single worker on duty. I have almost always come during regular business hours. When I went to retrieve my things after storing them for a couple of months, there was a fair amount of rat droppings on my business furniture. No food was stored in this unit. Every time I’ve tried to enter with my passcode, the keypad would not receive some keypad entries and others would repeat/double-enter at such a frequent rate that I had to attempt passcode entry no less than 35 to 40 times on the first day. The last time I came to the facility, the exit gate was not working. This time, the entrance was not working; despite multiple attempts at entering my access code and the machine correctly identifying me by name. One bright spot is that the keypad only messed up a couple of times. I will be hauling my stuff out of here literally as soon as possible. If I can even get in to retrieve it.

Very helpful a very kind!! Quick service

Fantastic staff, great customer service, and the check-in process to our new storage unit rental was an absolute breeze. Shoutout to Erin who helped us!

Relaxed billing policy and the staff are not pushy .

Very friendly. Professional. Informative

👍🏿

The Manager "John" was very professional and helpful...Great guy...

Beware.... Public Storage on 99th & Division hardly ever has staff, their gate box to get in is broken and their spaces are over priced, rat infested and not taken care of. Don't be fooled by the fresh coat of paint. Beware your items will get moldy, dirt and leaves blow in from the bottom of the doors not sealing. Absolutely the worst customer service imaginable.