There is a worker, James, who was there last week and he is the best employee they have! He works at different locations but whenever me or my family run into him, he is always helpful, friendly, and great at communicating and solving problems!
Harrison was so extremely helpful! I really appreciate the kindness he showed me and how helpful he was! Thank you!
Service was really great. I found myself a bit lost and Harrison was quick to resolve any confusion I had previously! Would 100% recommend storing your belongings here if around the Portland area.
Great service and really good storage rates! I would recommend anyone looking for storage Spaces.
Harrison working behind the front counter might be the most helpful person in all of Portland when it comes to public service. Thank you for you for helping us navigate downsizing a family members assets.
Harrison at the front desk is very kind and helpful, made dealing with this business much more pleasant! 5 stars for Harrison, 0 stars for Public Storage's shameless price gouging 😁
Harrison had great customer Service. The 5 stars go to him.
Public storage as a company? 1 star. Ty Harrison
Harrison was awesome!! Great experience, excellent customer service!!
Thanks, Don!! 🙂🙂
Mr. Harrison was more than courteous. He went out of his way to show me all the units he has for a rental he let me know about the insurance plus I got a discount on Presidents’ Day sale. I recommend this public storage lotta room lotta space when it’s the old school kind You can drive up drop off store your vehicle motorcycles. They have plenty of storage here.
No issues moving stuff in, and the place is secure. The on-site team contacted me and followed up with me to see if there were any issues. So far this place is legit.
Jack is so helpful ! I will rent there again !
Jack was awesome to deal with. Walked us thru the entire process, Including showing us how to get to our unit, without us having to walk the maze. Quick and simple process. Nicest guy we have dealt with in renting units. Highly recommend. Thank you
After renting a unit from the puplic storage on 99th & Division in portland oregon, a small snafu occurred. A gentleman named Jack saved the day and helped put everything back in order again! He was courteous, kind and efficient. I would highly recommend that you take your time and business to the public storage on 99th & Division. What a great guy!
I was so Blessed by my Lord and Savior Jesus Christ to receive excellent service from Elias at the Public Storage on 99th and Division. He was very helpful, friendly, and took care of business in a timely manner. Thank you Elias.
Customer service was good and the storage area was perfect.
Elias was a great help. Figured everything out for me!!
Lisa here is the best! There was a goof with customer service renting out the wrong space but Lisa worked it all out in a jiffy! Went above and beyond for me! Thank you Lisa!
Awesome! Awesome! Awesome! Friendly and understanding. Nonjudgmental staff
Got a good price for my unit. Also management was very helpful.
Lisa was really nice and kind!
Great experience. Lisa was the best and appreciated her kindness!
Easy, fast, very friendly and helpful
Ria is awesome! Super helpful and super friendly.
Alot of Help. THANK YOU Ria!
Very helpful and friendly!!:))
Thank you Ria.
Had a great time getting my storage. Lisa was a bunch of help and has amazing customer service. I highly recommend trying this location cause they care about their customers
Lisa was amazing!! She was really polite and was patient with us!!
Lisa was fantastic couldn't recommend more highly enough. But the network speed was terrible. She did fantastic despite. Please improve your network.
Great customer service and Lisa was amazing!
Erin is the best. So helpful.
The experience was amazing at this location.. Debbie was very professional and friendly.. I felt like all my questions were answered... I highly recommend this place to anybody looking to store their stuff... Thank you, Debbie, for going above and beyond... Great place and even greater customer service...
UPDATE
I wanted to be able to write another message and say thanks to Erin amazing and wonderful customer service and helpful insight... I will continue to be a customer... once again, it's the employees like her that make it so great doing business with ya all.... I can't stress enough what a wonderful property this is.
... As long as you have these amazing, wonderful people, you will have my business!!! If i could get 10 stars, I would!!!
HI its me again... first i must say that i am still happily with this amazing company... i have never been so pleased with customer service and helping hands and just the amount of respect that i am always receiving... It makes me wanna ask what can we do to make us better for you.... thank you to all the wonderful above and beyond amazing staff..... i wanna give 100000 stars.... I highly recommend this company...
Erin was super helpful and informative!
Erin very friendly and helpful! Thank you!
ERIN is so helpful, kind and informative! So happy I got help provided by her!!! No matter the issue or how busy they are, they are always making time to go the extra mile! Thank you!
Great place, nice and quiet easy to access, staff was excellent very helpful and friendly.
Gianni and Erin were so very helpful today! I was running late because life has been so stressful for me lately, and they were very kind and waited for me! They were professional, quick and very informative. Clearly, they care about their customers! Thank you for hiring employees with integrity!
Pearl was an absolute blessing in helping me into my new unit. I flubbed and reserved a unit at another location, only to realize that I’d needed a climate controlled unit, which the other location didn’t offer. She helped me switch everything out, showed me the new unit, and was very kind and helpful throughout the process. 10/10 🥳
TJ was wonderfully helpful. Five out five stars easy.
Erin is fantastic! She was very helpful and kind. Truly a pleasure to meet.
Awesome friendly people! Great hospitality. Very forth coming with info. Great all around! 1000% recommend!
Super helpful!!! THANK YOU
I Was a vendor and Erin’s support gave us everything we needed to finish the job.
I received tremendous support and help with the Ms.Erin here at Public Storage. She was awesome in facilitating this process for me to acquire storage facilities for my personal property to remain in their secure location. Amazing Service!!!!!
Excellent service from Erin, JD, and Pearl!
And very friendly!!
Very helpful a very kind!! Quick service
Fantastic staff, great customer service, and the check-in process to our new storage unit rental was an absolute breeze. Shoutout to Erin who helped us!
Relaxed billing policy and the staff are not pushy .
Very friendly. Professional. Informative
The Manager "John" was very professional and helpful...Great guy...
Very good experience man the plain donuts were fire great customer service very helpful in the drive-thru line good customer service would definitely recommend going to this location to family and friends
ERIN was great!
Thanks so much for making a smooth process! I appreciate everything!!!! You have great customer service!!!
The staff is so pleasant. Especially Justice- he was so informative and professional. Explained to me how I can do so much on line and assisted me with the experience of finding the right size unit for my needs.
Also everything looked clean and well maintained, an all around excellent experience.
Very nice people! Justice was kind and helpful!
Excellent customer service made me not wanna go any other public storage yet?
Arron was and is an amazingly helpful and professional employee with so much to offer and I feel like she should be in corporate considering how well spoken ,professional,courteous and just simply a pleasure to be around
Erin is a godsend! Answered all my questions. Put me at ease with the rental process. Recently Erin rented to a friend and my daughter. Great to be able to recommend a place these days and feel good about doing it.
Great service! Office is always clean and in order. Very friendly
Erin was super nice and super helpful! She guided us through the process with ease :)
Erin did a fantastic job at disclosing all information about the storage unit and getting us signed up. Thanks!!
Izzie was very helpful and knowledgeable she asked what I was needing to store and showed me the options that would work the best
Erin is absolutely amazing. I had quite the mess with my whole rental. I started it online. Tried to finish it but didn’t because they were going to charge me for the lock when I had my own lock. So I decided I was gonna go into the store to finish the rental. That way I wouldn’t have to pay for the lock, but at the location that I’m renting from their computer system was down. I didn’t went to the Division location where ERIN was working. I explained to her my situation and told her that I’m still trying to make it to the other location before five when they close. She jumped right in pulled up my reservation. We finished processing my rental agreement paid for it and had me on my way within 20 minutes. And during this time she provided me with very knowledgeable information about public storage. She was very professional and personable. I am so grateful for her help today.
Izzie and Erin were phenomenal and very helpful. Will return and recommend to others. Thank you guys for hiring good people!
They store my stuff it's secure and I've never had a problem
Excellent service very helpful.
Michelle was so amazing at helping me get all my tasks at PS completed.
She did so with patience and confidence which I really really needed. She was so kind when I was not all the while serving me with a smile.
Thank you Michelle not only for your professionalism but for your heart. Thank you for all you do.
You are the best part of PS!
Awesome service Michelle helped me get all set up and it was so easy she made my day helping me get this done without any hassle I appreciate it thank you so much.
Great service provided by Michelle!!!
Thank you so much!
Michelle at 9912 SE Division in Portland, OR. Was both helpful, and cheerful. She met my frustrations with grace and patience. Excellent customer service!
Michelle was great! She was very flexible on our arrival time and was very accommodating to us! The gate was locked and she helped us get in right before she had to leave without any complaints! Very courteous and helpful! Thank you Michelle!
Erin knows her stuff, got me in and out in less then ten minutes!
Erin at Public Storage provides customer service like they use to,highly recommend!
Erin is awesome! All ways friendly and helpful!
Erin has always been a great help and always has a smile, she is great.
Erin has great customer service skills,she has been extremely patient with myself and girlfriends situation and I appreciate her help thru all this.thank u again Erin for your services..
They are so nice a d it was very easy to rent my space
Erin is informative and helpful. Super nice, highly recommend this property.
Been at this location for a long time and they have always been very helpful.
Great place to store, nice people!
I’m so glad I chose this facility. Erin had been so helpful every time I’ve had questions. She always has a smile and a willing attitude. I’ve heard horror stories about other storage places but I’ve never regretted choosing this one. Thanks again Erin!
Great customer service, Erin helped me chose what size unit I needed and answered all my questions. Area seemed to be clean and organized also.
Erin,
Thank you for taking the time giving me a tour, and explaining the difference in the units and cost it was very helpful. Great customer service.
Many thanks to Erin for her continued professionalism and friendliness. Whenever I have a question, she is the person I look for because I know she will have the answer. I’ve seen her interact with some very difficult people, and I’m amazed at how well she handles herself. This company is very lucky to have her as an employee.
Erin was so helpful! Thank you! Great experience!
Erin was super helpful and very pleasant to work with!
Initially, I was routed through the Customer Service phone line 4 times. I just wanted to speak with the On-Site Manager/Customer Service Rep to talk about possibly renting a bigger unit. I was hung up on, shuffled around from rep to rep, until someone finally put me in touch with Sunny at the 9912 SE Division St, Portland OR site. Sunny went above and beyond what I expected. I thought I might need a bigger unit than the one I reserved. When I arrived with my movers, Sunny was poised to rent me a bigger unit, but the moving men were able to put my belongings into a smaller unit, that I had reserved. Sunny was personable, helpful and resourceful and highly professional. She made the whole experience into a good situation.
Very easy to do the process and Betty was very helpful.
Debbie, who helped me, was very friendly, polite as well as very knowledgeable. Those qualities are very hard to find nowadays!!