Lisa helped us after a stressful day she made sure to make it as easy as possible. Thank you Lisa you're a great customer service representative and an asset to public storage company for sure. I hope they realize how great you've been with your customers. We will be sure to pass on the good word and send friends and family to your store. Thanks again for being GREAT! YOU ROCK KEEP UP THE GOOD WORK!!!! 🤩
We had to sit around in the parking lot for 30 minutes waiting for the manager to get back and help us as first-time customers. She saw us pull into the parking lot when we arrived and still chose to leave for 30 minutes. Super helpful when we connected with her though.
Update (5 months later): While attempting to close our account and return our lock at the front office — during business hours — again, nobody is in the office or reachable. Due to this recurring issue, I would not recommend this location unless you don’t plan on having any business with the front office.
Fast WONDERFUL service! Very clean and quiet location. Management was very nice and accommodating! 10 stars!
Lisa was so helpful and answered all my questions. I would recommened her and public storage to everyone!!
Lisa was a great help- I got all the boxes and tape that a guy could need.
Lisa was a great help! She answered all my questions and provided great service. Thanks!
I want to thank the attendant Lisa for all of our help I was in a very stressful situation and her kind compassionate attitude help me through it I would recommend this storage facility to anybody
Fantastic quick service from Lisa!
This Public Storage is a really nice one. I spoke with Lisa as I kept going to the wrong door with the wrong code. She was very gracious and help me out a lot. It’s a very nice facility very clean and very secure. I recommend this facility to anyone. Thanks a lot.
Lisa gave me Amazing customer service!!!
Lisa was super helpful for my first time here!
Lisa was the desk attendant she was so very helpful and helped lower my bill and her attitude was awesome she is definitely a people person, she made my day
Lisa is phenomenal with an amazing attitude focused on great customer service.
Wonderful customer service an phenomenal attitude an very helpful with information
Lisa was so helpful in answering all of my questions, you need more people like her!! She’s amazing!!
Lisa. You my dear were a treat! Answered all our questions and gave a truly genuine and pleasant experience! Would recommend to anyone! Thank you again Lisa!!
Lisa! Was amazing. Highly recommend. (:
Lisa helped switch around the account information, the exchange was smooth and quick!
I want to thank you so much Lisa for all of your help.
Thank you. P.S you should give Lisa a raise.
Lisa was amazing , and answered all of our questions. She deserves a RAISE!
AMAAAAAAZING customer service
Lisa is amazing ! Made the move super easy. Was very professional . Highly recommend
Lisa was Pleasant, helpful and informed I really the customer care
Are very satisfied with Lisa outstanding performance what is precisely is very patient even after having covid she needs a raise like yesterday
Lisa was incredibly helpful. Very good price.
Lisa was great, I needed a storage unit when moving out and she helped me get one last minute on a Sunday. Then when I no longer needed it they let me move out easily. They have an app that sounds good even though I didn't use it and a nice facility. Would recommend! Just a note be careful entering the lot, it's a little trickier because of the crosswalk and bus stop right outside the lot.
Lisa was amazing to work with and SUPER kind and helpful. Anyone would be lucky to get to work with her.
Very friendly staff! Helped out a lot
Excellent service and very friendly staff. Helped me figure out what I needed and got me checked out quickly with no problems. Would definitely use them again!
Thank you Lisa for all the help. We were a complicated bunch and you went above and beyond. It is very much appreciated
Excellent service from Lisa
Lisa was super helpful, she made sure I got what I needed and went above & beyond. Thanks again!
Lisa and the rest of the staff are responsive and attentive! Amazing customer service, and easily accessible and safe location. They truly go the extra mile for renters!
Lisa was so very helpful and knowledgeable in all that she did for us today!! You need more people like her!!
Lisa was so helpful! The locks were changed due to new management and she made getting keys and closing our account a breeze. Thanks Lisa!
Lisa was SOOO HELPFUL! We needed help accessing the space and she was super accommodating and had such a bright and cheery demeanor.
I’ve been renting from this Public Storage location for the past year and have had a consistently positive experience. Since my visits are usually brief, I hadn’t fully recognized the quality of customer service I was receiving—until today. Lisa’s outstanding assistance really stood out to me and really demonstrated her team’s commitment to security and service.
On a particularly stressful day, I arrived to organize my unit, pressed for time with only an hour before closing. In my rush, I accidentally locked myself out without my phone. I went to the front office, and Lisa immediately stepped in to help, quickly understanding the urgency of my situation, showing genuine care. Thanks to her quick response, I was able to retrieve my phone just before closing.
Unfortunately, things took another wrong turn when I realized my lock had gone missing in the process. Just minutes before closing, Lisa once again came to the rescue. Lisa patiently guided me through the process of securing my unit, explaining the necessary steps for getting a replacement lock and ensuring I had everything I needed before closing. Her professionalism and support during such a stressful moment filled with my mistakes were truly appreciated, and I can’t thank her enough for going above and beyond.
Her kindness, understanding, professionalism, promptness, and effectiveness in solving problems during a highly stressful, vulnerable moment in my life were truly appreciated—I can’t thank Lisa enough for turning such a difficult situation around with her exceptional service and empathy.
Lisa was as helpful as she could be
Great customer service. Lisa was amazing and very helpful.
Lisa is amazing and went above and beyond to help me today! Thank you.
Lisa, was extremely helpful and pleasant.
Lisa was amazing and super helpful!
Lisa and the rest of the staff at Public Storage on 82nd and Stark have been wonderful. They are friendly a safety conscious. It’s nice to keep my things safe and the access is secure with the heavy duty gates. Thank you.
Excellent service,answered all my questions.Got me the space I needed.
They close as early as 5pm! When I first signed up online it was advertised as having gate access from 6am to 9pm, but that's a lie! Gate hours are from 9:30am to 5pm weekends and 6pm weekdays. Super inconvenient! I work during those hours like most people do. It's not like anyone even needs to be on site for me to acess my unit so why the ridiculous curfew? Cancelling my unit and going somewhere with better access hours.
I hate this place. I have 2 storage units here and they are only still here because I have no one to help me move. I am disabled and terminally ill and I cannot do it myself. I have been broke into 3 times and "conviently" the cameras couldn't see either one of my units. One of my units started at $68/month, in 3 years it is now $185/month. The other started at $85/month and after 6 months is already at $149/month. I wish I had any other option. They get almost half of my disability every month and are almost 100% of the reason that I stay poor. I will die poor.
Lisa helped me rent a space. She was awesome. I’m so grateful it wasn’t stressful. Thank you!
Yay, Lisa! Thank you for wonderful service and fabulous, real=person, customer service. Will ALWAYS recommend Public Storage.
Lisa the property manager is awesome she is down to earth and very easy to work with thank you Lisa!
Lisa was very friendly and answered my questions consisely!
Lisa was super helpful and got us a great unit at a great price!
Great service! Lisa was really helpful, she showed us the premises, explained everything very clearly, and made sure we get the best price. Highly recommended.
Exelent communication with Lisa. She is awesome. Excellent service..!! Thank you lisa......
Lisa was super helpful, got us set up right away with a great unit and made everything super easy. She also was very nice to our dog so two thumbs up!
I recently rented a unit with Lisa and was very appreciative of her excellent service on the phone reserving my unit.
Lisa and Jeremy where very courteous and helpful
Lisa and geremy was great help and I had a great experience highly recommend
I've had a lot of storage units in my life and never ever have I had the pleasure of working with such a Professional and Experienced Employee in my Life. Lisa is truly a positive add to your company. Congratulations on such a stellar Find. And I'm finally 100% Satisfied with Public Storage.
Best
Simos
Thanks for your help Lisa nice useful and fast service.
Great service easy to work with. Picks up when you call and need any help with anything. Very friendly 5 star for sure!
Lisa is the best ever. So patient and efficient. I'll never be the same. 🤩🥰
Great service!!! Lisa was very helpful and patient with all the questions we had.
Loved Lisa helpful information very helpful
Rented a unit online. Some of the app experience was confusing (the access code did not show) but Lisa in the office was super helpful. She even called a few days after to ensure we got moved in ok. Very easy experience. We feel very secure with the access times and gate process.
Lisa was nothing but helpful with helping me find the place that was perfect spot to just get everything out of my car and she was nothing but nice and made my day so much easier and just helped me to smile I really wish there was more of her in this world thank you Lisa you made my day and I hope yours only gets better as well and they should give you a raise I've never had such perfect customer service. And I've been a customer my whole life
Lisa was great, handled a transfer for.me.that made my day. And she was quick about it
Lisa was so helpful, and I just wanted to say thank you.
Lisa was super nice and super helpful, 7 out of 7 would recommend ✨
Lisa was super nice and helpful!
Very quick and easy to check in.
Lisa it's a very sweet beautiful and professional human being!!..
Thanks 🙏 for yours patience 🙏 and hospital in much more about your ethical professionalism 🌾💐💐🍁🍁🌾🎹🎵🙏
Lisa was absolutely amazing!!!! Give her the best rewards ever.
L. Vary helpful and nice!!
Lisa did nothing but help me and she was super fun and made my day so much better I wish there was more like her in the world she truly made my day better and helped me with all my questions and was nothing but nice I really wish there was more people like her Lisa made my day wonderful I truly needed a pick me up like her made me smile with how helpful she was.
Lisa, was very helpful & she was really nice at helping me.
Lisa was very nice, informative, very helpful. Highly recommend this storage
Liza was super helpful easy going and gets things done in a good manners I recommend to come meet her
Pearl was such a doll last week. She helped me with the app and helped me find my space. She was very patient and kind and truly a pleasure to talk to. The place looked very clean and the space was the perfect size. The process was easy as well. Would recommend this place to anyone.
Lisa was a very friendly person and the facility was very clean and very nice
Lisa was such great help! We had to upgrade our unit into something larger and made it so easy for us.
I've been renting here for a year and my rent has almost doubled. Started at $106 and now am being charged $189. No improvements have been made over that time.
A few months ago, the gate was destroyed by a car and they did not notify anyone for months that their units were accessible to the public because they weren't putting up a temporary fence.I had to call repeatedly each month to get some kind of discount ($20!) due to a reduction in service (security of the unit).
1/5 do not recommend
I held a reservation online and was called within a few hours by Jayce(sp?). They asked a few questions and we made an in office appointment. The initial appointment was quick and easy! We saw the very clean unit and they answered all our questions to satisfaction Jayce made us feel confident and we even had a few laughs. Thanks so much!
James provided great customer service and amazing personality 😊😊😊😊
Friendly customer service, clean and safe location in good shape. Thanks James!
Nobody ever in the office. Nobody answering calls. I can't use my perpaid card online. Then they tried hitting me with a $20 Convenience fee when i tried paying over the with a Automatic voice teller. They're only open for 9 hours. That's not enough time for working people.
UPDATE: 03/12/2024
I scheduled an appointment week ago to pay my bill but there's nobody in the office...
Easy to get and hassle free. The way I like it.
Getting and having my unit was great. Cancelling is IMPOSSIBLE and costumers service is non existent. Still no luck a month later. No return phone calls from property management after many messages and an empty locked office. I will not be renting here again
Have been to the property three times. My unit is one of the indoor units, with a locked door securing multiple units that are also secured with locks. The first two times I went, I was not given the code for the locked door, and it was just open. Went today to drop off some stuff around 10:30. Door was locked, nobody in the office. Looked through the app for a passcode, nothing there. Called public storage, got voicemail. No return call by end of day. Could use onsite staff during business hours.
It closes at 5 or 6 o'clock and the man that works until then is less than pleasant at any request. He will however come around to ask you why you're still here when it's ten minutes until close. With an attitude the whole time. It's fairly cheap rents though. I have to give them that. Just don't expect decent customer service.
Christine was amazing to work with! She made the process seamless and stress free! She went above and beyond customer service! Public Storage, for real, makes you feel like family!
Yuck. Can never reach the property manager, and the place was regularly crawling with local tweakers casing out storage units.
My unit was broken into and some of the employees are very Rude at least the one on 82 been a customer since 2021
The gate is consistently inoperable, leaving customers with no way to access their property. Janky af.
You can tell Izzie loves her job. She is always super helpful and talking about what she wants to do to help better this property!
Izzie was polite and patient with me while I asked a lit of questions. She did not make me feel rushed and was very thorough on the walk through.
Izzie was very informative about the prices and expectations public storage. She was kind and very helpful. Thank you for making it not such a bad experience like I had at other storage places.
Izzie is always super friendly, informative, and fast! She cares about her customers and makes sure that they always have what they need! I wouldn’t recommend anyone else!
One of the worst places to store things.
First of all they changed the locks on me. I was managing a rental and I got put on the contract yet any time there was a issue I had to get my buddy involved.
Passcodes change.
Main gate is left open often if not even able to close. I see people speaking of break ins at this location too.
When moving out there was a huge water fall over the door and keypad to get in and out.
Izzie always is super helpful and has a friendly attitude that makes the stress of trying to find a storage that suits my best needs less stressful and more enjoyable
No way to get into my unit. No one returning my calls and the office is locked, 1:30 on a Monday. Great service so far
My code for the door wasnt working but izzie was able to let me in and very nicely explained the system was having issues. 5 star customer service!!!
I was broken into 3 times at this place, in a 10x20 unit that is not climate controlled. I lost about $1500 worth of possessions. They denied my losses. I pay more here for a single unit, than for 2 of the same size at another company. And I was here for several years and paid rent on time - every time.
Before you rent here, make sure you're aware that you only have access your unit during limited daytime hours. So if you work regular business hours, don't count on being able to access your unit on your schedule.
Also be aware that they will increase rates on you with zero notice.
Closed during posted hours, advertised price "subject to change" at any time. Waste of time/money.
Great storage units. Stephanie was very helpful, professional and Friendly.
Stephanie was the best thank you for you patients and for helping. I would get a place here again if your working.
This place used to be decent BUT... Now they've changed all the doors and locks. . While I'm living out of the country.
My parents who have my old key and are able to access my unit whenever I need them to, now can't get my new key from the office.
They say I have to travel from Indonesia in person to get the key.
I understand security measures, but this is ridiculous.
James H. in the office was no help at all.
If you want any kind of human experience with support if you travel, I wouldn't reccommend these guys.
I'd Love to update this review if we can find a work around to this issue.
Sunny was a great help and she made it the best experience I have had at a public storage yet!
Good rates...no! Check around first...