Public Storage Self-Storage Units at 11995 SW Corby Drive, Portland, OR

I have been a renter here since 2014. I used this to supplement a lack of storage for vehicles, trailers, tools, and keepsakes at a small home nearby. I have occupied two spaces in that time, gradually downsizing from a 10x25 to a 10x15. My review reflects the experience of a long term customer of units with exterior roll-up doors. Simply put, my advice to you is to not rent for more than a year (expect about $100/mo increase EVERY year or so) and ONLY store your valuables in sealed plastic containers due to occasional pest issues. Full detail below. Do not use this as long-term storage to supplement a lack of storage at home. Their pricing is downright predatory, and there is no concept of customer loyalty. Once they know you are settled in they will continuously increase the monthly rent. As I sit here and make plans for downsizing posessions and finally getting out of here, the listed monthly rent for my current 10x15 external access unit on their website is $139/mo whereas my bill has been $637/mo for the past several months after 3 years in this unit (which started at $130/mo in 2022). On-site management has no control over pricing and simply advises moving to a new unit in order to start they cycle over, which is absolutely ridiculous. Do not store your possessions in anything other than plastic tubs with tight fitting lids. At some point, the building was overrun with rats. My unit was very orderly, with everything on shelves along the walls and my small camper parked in the middle. I originally used some cardboard boxes and not everything had lids. Rats poop and urinate at will, so many items and boxes became stained with rat urine and feces. Yes, insurance could help with this, but how do you insure keepsakes, and how is that insurance going to help you with decontaminating and repackaging your entire storage unit? Management was no help despite several months of complaints. I trapped several rats myself and went around and sealed up any cracks and crevices where they snuck in from adjacent units, but they kept coming. I heard that a nearby restaurant was storing food in one of the units and the neighboring unit looked like it belonged to a hoarder. I fought the rats because I was too settled into my unit, which was one of their largest ones. New management arrived at some point and finally hired an exterminator. And then there's the ant infestation in the roof somewhere that led to dead ants everywhere, but that's another story. Also, their grounds management blows the dirt against the doors which pushes it underneath, resulting in everything in your unit getting covered in dust. Because of the predatory rent increases I eventually sold the family camper and proceeded to downsize into a different unit, where I traded rats for dust. Do not count on on-site management to solve any real issues. There's a lot of turnover and some are better than others. Like I mentioned earlier, in my experience most have been unresponsive and without the power to address predatory pricing and address infestations. The site has gotten some attention lately with new paint, etc., but given my history and experience here I can't wait to get out. I'm sure some of them can be nice, but my review is based upon their ability to respond to real customer issues. Minus one star for filth. Minus one predatory pricing. Minus one star for service. Otherwise it's convenient if you live nearby and need a short-term arrangement.

The online rental process was so easy and efficient. Convenient location. My movers had plenty of room to pull up next to the building to unload.

Easy, secure, safe

They can’t wait to raise your rental rate and seem to never offer a guaranteed one year term but try to respond if you question the increase for a token adjustment for time like three months which saved me like $15 in total after three calls. Swing door on my locker is nearly impossible to lock without an extra tool also. Place is kept clean at least. I’ve rented here at least twice in the past also and rates were more stable in past years.

Paula is the most amazing person I have met.. The ten minutes she took to help me and care about my needs I renewed my contract. SORRY uHaul no truck needed tomorrow... Thank you again Paula.

Update: DON'T RENT FROM PUBLIC STORAGE - I got an email from Public Storage this week stating my rent had been increased without my knowledge or consent by $20/month. I have been trying to call, text, and chat with corporate or the actual location the entire day - no one answers - to figure out why. No one responds. I have only had the unit for MAYBE 3 months and they are already raising my rent. Because they are non-responsive alone, in addition to a million other issues I have had with them, I am going to cancel the account and move all my things out. This has to be the worst customer service experience ever. Terrible. After reading through all the reviews and talking with corporate - they raise the rent on select renters every few months (usually month mark 5, every 3-5 months). Rose City Storage in Portland does NOT do this, so moving my business there. Rose City also has staff actually onsite and American customer service. In addition to all this - it took 3 days for the onsite property manager to return my call. Original Post: I’ve currently got a unit here. I’ve had nothing but issues. I’ve been trying to get a larger unit since moving in. They gave me a unit with a busted door upon arrival. We loaded in after 5 PM so the onsite manager wouldn’t fix it or let us return the lock she left in there. The property manager is always gone or unavailable to actually help me with getting a larger unit. It’s extremely difficult to get anyone on the phone. I’ve gone by on several days at different normal business hours and the office is constantly empty and locked. The onsite manager stated the at upper management won’t give them standard hours so they can’t post or communicate when they’ll actually be there. She offered me making a scheduled appointment which is difficult to do when moving companies and such are also involved. The customer service team won’t honor the new rate for an upgraded size even though I’ve been asking for it since the literal day I moved in. I’ll be working to move my entire business elsewhere. Storage units and customer service is not this difficult. Management with poor customer service - absolutely not.

Started at $280 two years ago. Now at $480 somehow. Ridiculous

Paula & Robyn both were amazing to work with. Very informed and paid attention to the details of my rental. 5 Stars

I had to rent an additional storage unit and Paula helped me secure one that was near my first unit, making it convenient for me to move my things from one to the other. Great service. Paula is awesome. I visited many storage units in Portland when trying to decide where to store my things and her customer service convinced me to work with her. She is informative, helpful , friendly and goes above and beyond. Public Storage is lucky to have her represent the company.

Had a nice and professional experience from Paula. Thank you again.

Paula was great she helped he find a great unit

Thank you for your patience.

Paula was great super helpful

Awesome service!

Paula is amazing! Super helpful and kind.

Paula ... very helpful support and sign-up! Thanks.

Avoid this place... I set up a move out date in January 2025 through their phone app, moved out two days later... someone from the office walked by as I finished cleaning my unit out and told me they would wrap things up on their end and I was good to go. Three weeks later, I get an auto-pay confirmation and call up their office to find out they forgot to do the computer work on their end to finalize my move-out (which they did) and a few days later I got my refund. Unfortunately six weeks later I find out they've sent me to collections, and now I have to deal with that. Other public storage facilities will have similar rates - I suggest you take your business to them, because these people have their heads up their.....

Paula

Paula, the residential manager, was fantabulous! She made something that shouldn't have been so difficult (other than the location of this particular facility...& perhaps the PS's software system) easy peasy.

Paula was helpful and great to work with! She was kind and made sure I was all set with everything I needed. Grateful for a safe, easy and overall great place to store my belongings!

Paula has been very informative kind and professional

Paula is fantastic! She’s the one to work with.

I have been shopping around for possible storage needs for my business, which is some of the not so fun stuff when operating a business lol but Paula made it seemless!!! She answered all my questions and was very knowledgeable about the difference storage units and pricing. Her wonderful customer service was an added bonus! 😊When I need a unit for back stock inventory, this will be my chosen location!

Paula is fantastic professional and pleasent and has patience. She always gives me my code when I forget it. And she is a 10 not a 5.

Paula was super attentive and knowledgeable! .....very friendly too.

Paula has been exceptionally kind and helpful with my issue. Competent and professional.

Paula was fantastic!! Very helpful!

Paula the site manager always seems to go above and beyond her call of duty which I greatly appreciate

Paula was amazing! Friendly, helpful, and professional—she made my experience smooth and stress-free. Great customer service!

This location has been perfect for me. Paula is the best help ever so nice and helpful anytime I have a question and she is doing such an amazing job with the place

Paula very helpful and efficient in setting up my account.

Paula is always professional yet kind at the same time

Great customer service by Paula. She's really helpful.

Paula is the Absolute Best !!!

Wonderful experience with Paula. Very helpful and quick response.

Paula is super friendly and helpful. She is very responsive to any questions we have had. Fantastic customer service and always kind.

If I could give a 0 star to this location, I would. Bad customer service, old lady from this location is rude and racist. I was helping my friend to clear out his storage unit since he’s no longer living in Oregon, she locked his unit without his consent. I also had a storage unit at this location and she would never answer the door even tho she’s inside. Their office is close at 9pm as mentioned on their app and website but when I’m there at 6pm she said the office is closed. I had to go so many times just to go to office to speak to her. The day I opened my account , I wanted to return the lock they provided since I had my own lock and they charged19.99$ for it but she wouldn’t answer the door then second time I go , she said it’s used so she wouldn’t be able to return it but they provided the lock without any packaging so she means that she sold me a used lock,then when I wanted to move out , and settle the account , she wouldn’t open the door during business hour and said they closed. Do not go to this location !!!!!!! Bad bad bad bad bad bad bad

Paula was super helpful and efficient in getting us into our unit! Love the location.

Thanks Logan

Very convenient, and helpful staff!! Wow, Paula was great…so helpful and efficient 😀. She should stay on site and full time 👌

This is my fourth time renting with Public Storage. Convenient and always clean. I had the best experience today, by far, because of Paula. She let me tour the units, helped with gate when my phone wouldn’t work, transferred me to a unit closer to my old one—so the move would be easier, and generally made me happy about my decision to stay. Stay put Paula, don't go anywhere. I may need you in the future. Thank you!

The lady at the office helped so much when the website wouldn't work

Very easy to reserve online, the app works great to open the gate. I want to thank the very nice people, especially Matea, who work there!

Edit: The office did go back to my old rate for another 3mths. Still not happy but at least I have more time to look for a cheaper place. I've been here less than a year and just received my second notice of rent increase, started at $98 last Aug and now just over $150 for a 5x10. It's corporate greed for sure because the office workers have never given me problems.

I have a space at Corby Drive for more than 2 years. They are so amazing when you have a late payment. They work with you and give you options. Logan was personable, amicable and very professional and explained my options when I have a late payment I am impressed for the wonderful customer service, empathy and compassion they convey towards the customer. Six star service! ⭐️⭐️⭐️⭐️⭐️⭐️

Very smooth and fast experience at location about 15 min to finish up/ start me rental ! Love the area its in as well :) very friendly and kind and patient.

Charity is such a wonderful person. She is so helpful and efficient. She goes out of her way to assist me with all my questions. She provides solutions to my needs. Thank you so much for looking out for me. Charity is gone to Washington I miss her. Now Public Storage has raised my rate twice in the last 6 months. We had to change our own light bulb. I’ve been asking for 8 months. I’ve been with Public Storage for 7 years. This is so sad.

This location is clean and well taken care of. Paula was amazing! Friendly and thoughtful; appreciate her help getting me situated.

rude staff never do business with these people

Paula was wonderful with helping set up our reservation!

Kim was super helpful and went above and beyond when I arrived to find that the storage space I rented online was not available. I really appreciate her help!

Paula was great to work with. She is very hands on and responds quickly to any requests.

I would like to give a shout out to Paula who helped me this evening 4/30/24 with my account! She was very professional, upbeat and very helpful! I highly recommend Paula for all of your storage needs! Thanks Paula!

Paula was super friendly and easy to work with!

Paula at the Corby location was so helpful!

Nice tucked away gem. Matea helped us get a unit that was a great promotion price and helped guide us in what size would best acomodate our needs.

There’s never been anyone in the office, now we find out that our storage unit was broken into and we can’t get a hold of anybody there, and I thought that the whole point of this facility was for the security of our property but we can’t even find out if there’s cameras since nobody is ever in the office

Sign up is easy and straightforward thanks to Robin. Great location as well.

Loved the location, staff and general energy of the establishment💪🏾🙏🏾 shoutout Jacob the extremely helpful and professional front desk worker

I have been a customer for over 10 years at the Cornell and Corby locations. Whenever I have needed anything from the property manager for either location, Charity, has done an. excellent job of providing assistance. quickly and efficiently with a positive. attitude.

Excellent service and clean.

sasha was awesome! super friendly and very helpful in helping me conceptualize how much space i needed for my things. she was forsure looking out for my best interest!

Excellent Customer service by Sascha!

Fast, easy and friendly!

Esta bien

Charity was extremely helpful above and beyond the call of duty. In addition to assisting us with accessing our unit, she helped us with directions to Budget Rental, reducing convoluted and confusing instructions to straight-forward directions. She was a pleasure to work with!

The customer service and oriented service I got from Charity was amazing. So kind, patient and helpful! She saved me who knows how many hours of time and frustration!

Very clean and great service! Lots of room. Fresh paint being applied..

As others have said they bill the first of the month and do not pro rate. Moved in March 13 and out April 7, but I got charged for all of April and they refuse to refund any of it. Was there for less than a month and got charged for two. Not sure if all storage facilities are like this but I’d recommended looking elsewhere.

NOT a good choice for shorter term rentals! They charge on the first of every month and don't offer refunds for partial months. This clause is hidden in the contract and not well-described on their website. My experience was renting late November - early January. I stayed for less than 2 months and was charged for 3 months of rent. Would not recommend, save your money and go somewhere else that has better conditions.

Kimberly At Corby Drive Public Storage was knowledgeable about signing up in the computer systems, she was friendly, helpful And gave me all the time I needed to get my questions answered. Thank you Kimberly