Very convenient, and helpful staff!!
Wow, Paula was great…so helpful and efficient 😀. She should stay on site and full time 👌
This is my fourth time renting with Public Storage. Convenient and always clean. I had the best experience today, by far, because of Paula. She let me tour the units, helped with gate when my phone wouldn’t work, transferred me to a unit closer to my old one—so the move would be easier, and generally made me happy about my decision to stay. Stay put Paula, don't go anywhere. I may need you in the future. Thank you!
The lady at the office helped so much when the website wouldn't work
Very easy to reserve online, the app works great to open the gate. I want to thank the very nice people, especially Matea, who work there!
Edit: The office did go back to my old rate for another 3mths. Still not happy but at least I have more time to look for a cheaper place.
I've been here less than a year and just received my second notice of rent increase, started at $98 last Aug and now just over $150 for a 5x10. It's corporate greed for sure because the office workers have never given me problems.
I have a space at Corby Drive for more than 2 years. They are so amazing when you have a late payment. They work with you and give you options. Logan was personable, amicable and very professional and explained my options when I have a late payment
I am impressed for the wonderful customer service, empathy and compassion they convey towards the customer.
Six star service! ⭐️⭐️⭐️⭐️⭐️⭐️
Very smooth and fast experience at location about 15 min to finish up/ start me rental ! Love the area its in as well :) very friendly and kind and patient.
Charity is such a wonderful person. She is so helpful and efficient. She goes out of her way to assist me with all my questions. She provides solutions to my needs.
Thank you so much for looking out for me.
Charity is gone to Washington I miss her. Now Public Storage has raised my rate twice in the last 6 months. We had to change our own light bulb. I’ve been asking for 8 months. I’ve been with Public Storage for 7 years. This is so sad.
This location is clean and well taken care of. Paula was amazing! Friendly and thoughtful; appreciate her help getting me situated.
rude staff never do business with these people
Paula was wonderful with helping set up our reservation!
Kim was super helpful and went above and beyond when I arrived to find that the storage space I rented online was not available. I really appreciate her help!
Paula was great to work with. She is very hands on and responds quickly to any requests.
I would like to give a shout out to Paula who helped me this evening 4/30/24 with my account! She was very professional, upbeat and very helpful! I highly recommend Paula for all of your storage needs! Thanks Paula!
Paula was super friendly and easy to work with!
Paula at the Corby location was so helpful!
Nice tucked away gem. Matea helped us get a unit that was a great promotion price and helped guide us in what size would best acomodate our needs.
There’s never been anyone in the office, now we find out that our storage unit was broken into and we can’t get a hold of anybody there, and I thought that the whole point of this facility was for the security of our property but we can’t even find out if there’s cameras since nobody is ever in the office
Sign up is easy and straightforward thanks to Robin. Great location as well.
Loved the location, staff and general energy of the establishment💪🏾🙏🏾 shoutout Jacob the extremely helpful and professional front desk worker
I have been a customer for over 10 years at the Cornell and Corby locations. Whenever I have needed anything from the property manager for either location, Charity, has done an. excellent job of providing assistance. quickly and efficiently with a positive. attitude.
Excellent service and clean.
sasha was awesome! super friendly and very helpful in helping me conceptualize how much space i needed for my things. she was forsure looking out for my best interest!
Excellent Customer service by Sascha!
Charity was extremely helpful above and beyond the call of duty. In addition to assisting us with accessing our unit, she helped us with directions to Budget Rental, reducing convoluted and confusing instructions to straight-forward directions. She was a pleasure to work with!
The customer service and oriented service I got from Charity was amazing. So kind, patient and helpful! She saved me who knows how many hours of time and frustration!
Very clean and great service! Lots of room. Fresh paint being applied..
As others have said they bill the first of the month and do not pro rate. Moved in March 13 and out April 7, but I got charged for all of April and they refuse to refund any of it. Was there for less than a month and got charged for two. Not sure if all storage facilities are like this but I’d recommended looking elsewhere.
NOT a good choice for shorter term rentals! They charge on the first of every month and don't offer refunds for partial months. This clause is hidden in the contract and not well-described on their website. My experience was renting late November - early January. I stayed for less than 2 months and was charged for 3 months of rent. Would not recommend, save your money and go somewhere else that has better conditions.
Kimberly At Corby Drive Public Storage was knowledgeable about signing up in the computer systems, she was friendly, helpful
And gave me all the time I needed to get my questions answered. Thank you Kimberly