Public Storage Self-Storage Units at 2600 NW Burnside Court, Gresham, OR

Public Storage has an easy online rental set up that eliminated the need for physical paperwork. I had some issue figuring out the process to get the key and lock, but that was entirely my fault. Just make sure to carefully read the instructions! When I arrived at my unit, I found that one of the two keys was bent at a 90 degree angle and when I tried bending it back, it broke. I left a message for the office and was called back in less than 15 minutes. I was able to get the lock and keys exchanged for a new set. It was really great service from the property manager, Kelly. The one issue I kept running into was that the Bluetooth to unlock the gate from the app is a bit wonky. This is an uncontrollable technology issue and I don’t feel like I should hold Public Storage accountable for it, so I didn’t take off a star. Just included it for a word of caution.

Kelly is the BEST… very kind & informative & so good at what she does! There was a problem with the gate not closing, so I waited & called her at the other store down the street! Her quick reply, I’ll be right there… that showed her incredible work ethic! She is a very very & works so hard… been there a long time and personally, I believe she deserves a raise!!! Cause she just don’t find amazing workers like Kelly…. 👍🏼👍🏼😂 Thank you Kelly for being so helpful and sweet to me. Really appreciate you!

Easy access , clean unit , friendly staff and a fair rate ! Everything you could ask for with storage

So far so good

I rented a storage unit online and then went down to the property. Denied me access and said see manager after about a half an hour of calling the phone number on the door knocking on a side door by a fence and dealing with some barking dogs and someone that I clearly woken up in the middle of the afternoon stating that I had to go up the street to a different public storage property which there was no one there also to get my gate access. I gave up for the day returning the next morning I started at the second public storage property not the one I rented at just to save a little time anyway an hour later to lengthy frustrating phone calls with public storage corporate getting me nowhere, I'm still unable to load my truck because I don't have a gate code. This experience is a big bummer.Public storage doesn't have their ducks in a row.all I need is a gate code someone to verify my ID if there's no human here on site to verify it then maybe you hould have somebody on the phone that I can email a copy to or text a copy it doesn't seem fair that I have to be so inconvenient because you're too cheap to pay employees. You quickly take my money yet providing what I paid for is proving a task that holds my entire move up. Isn't it stealing to take ones money and not provider promised service? Just saying.

First time using Public Storage! Kelly was super kind and helpful! Thanks for the help, Kelly!!! ☺️

Abigail in the Office was very Professional and Delightful

Abigail did a great job of explaining everything and showing me the units and was very helpful

Resnable prices

Typical public storage. Horrible area. Unite get broke into here.

Great customer service.

Very helpful and efficient. Always willing to help even when not in office. Always very professional even in stressful situations!

Abbi was so helpful, they came from a different property to assist me in accessing my unit and I appreciate the kindness that I was met with after a very stressful morning. Will definitely look forward to having them as a property manager.

Kelly was very honest and transparent. I feel I can contact them with any questions and they would return it asap!

Just a note to Kelly! Thank you so much for always being so kind & helpful ,,, even if I’m a pain !!!

Clean and safe

This place is alright! Was a little worried at first but it is the closest to my house so went for it and so far not disappointed. Lost my phone in the parking lot/gate area getting out to enter my code and management tracked me down and returned it, the gutters were water falling and called and they fixed it immediately, it's inexpensive and nice and quiet. Price is good, customer service outstanding and am thankful they are so helpful! ** Only thing id change are the hours. 9pm is a little earlier than I'd like to see them closed but it's understandable.

This property is HOPELESS! There is no manager available on-site, for one. I have been without a downspout outside of my unit for the past 9 months. I CANNOT ACCES MY UNIT IN THE RAIN because everything by my entrance will get soaked from the splashing water! Initially the downspout was crushed by a car or something...eventually falling all the way off this summer. The local management is well aware of this issue, but nothing has been done to replace this in almost a YEAR. I have formally reported all of this to corporate four different times within 7 months, and they claim to escalate it each time. I have even spoken to the regional manager on the phone months ago. My rate has increased THREE times since then. I have also pointed out that this could all be fixed for under $20. The maintenance man who can occasionally be seen blowing leaves, must be too overwhelmed fixing all of his junk cars by the entrance. This causes a huge hazard if 2 cars are at the gate at the same time. It is a joke. They are a publicly traded company for god's sake! Do not rent here!

Very friendly and helpful

Quick and simple

Their online help getting a unit rental is great.

Great customer service, and it was very easy to get set up with a spot. The person who helped me was very friendly and clearly explained the rules and expectations, as well as consequences for misused payments and staying past their hours. It's expensive though!

Constantly raising prices on existing customers while offering 'new, lower' rates to new ones. Don't inform customers well about their rate increases, and their facilities/customer service seem to get worse as time goes on, so there seems to be no reason for the increases either. Stay away if you can.

If I could do a negative star I would. I had horrible customer service. I would not want to waste my time and money on them again.. so please don’t waste your time and or money on them!

very friendly and professional staff. Kelly was very helpful and took time to explain everything.and answered questions . made you feel right at home.

The buildings could use a little upkeep but managememt seems to be pretty attentive to their customer's concerns.

The manager at this location is amazing!! I was having a super bad day and she made it better. I will always recommend this storage space.