Public Storage Self-Storage Units at 2600 NW Burnside Court, Gresham, OR

Great customer service, and it was very easy to get set up with a spot. The person who helped me was very friendly and clearly explained the rules and expectations, as well as consequences for misused payments and staying past their hours. It's expensive though!

Constantly raising prices on existing customers while offering 'new, lower' rates to new ones. Don't inform customers well about their rate increases, and their facilities/customer service seem to get worse as time goes on, so there seems to be no reason for the increases either. Stay away if you can.

If I could do a negative star I would. I had horrible customer service. I would not want to waste my time and money on them again.. so please don’t waste your time and or money on them!

very friendly and professional staff. Kelly was very helpful and took time to explain everything.and answered questions . made you feel right at home.

The buildings could use a little upkeep but managememt seems to be pretty attentive to their customer's concerns.

The manager at this location is amazing!! I was having a super bad day and she made it better. I will always recommend this storage space.

The office is NEVER open. Staff never returns my calls. Someone tried to break in to my storage and come to find out they don't even have camera's running!!!

The place is always getting broken into, and the manager living on site does not do her job well.

I've been a good renter except the fact I got broken ok in to one time.

The office is closed and there is no one on site. With the homeless hanging around I don't feel safe.

Met Trisha the property manager today... good people. Helped get me the best price I could, and was just a really nice lady.

The entire process of renting from Public Storage on Burnside here was great! My rental experience was also wonderful. From needing to change my passcode and lock to changing my name, they were always friendly and accommodating!

Trisha was absolutely wonderful. I will be happy to do business with her again.

Great Experience! The manager Trish will walk you thru every step of the process! I had shopped around, and their facility was by far the cleanest and very safe.

I did not visit here yesterday

Safe Environment too Store items

I go to the Public Storage at 197th Burnside Court. The young Lady that helps me is always kind and caring. She makes me feel like she really understand all the customers situation and she's kind to all the customers that come in when I'm there. I like her alot. I live in a different location but, still ride the Max out there because of her.

Super place. Even more so when I realized it had a restroom. 😃

I must agree, Erin and Tricia are extremely friendly. Maybe TOO friendly. Always makes me wonder if they know something that they think I don't know that they know. Have they peeked inside my unit? Do they know what I'm actually storing in there? Was that a knock at the door just now?

I was a little worried at first about starting my Brother, dad and my belongings here around the Rockwood area storage due to stories about the Rockwood area but Trisha has made my experience here at the 2600 NW Burnside A lot more comfortable and at ease along with her pleasant greeting and services as needed from my family, Thank you Trisha n’ Public Storage👍🏽👍🏽👍🏽

Customer service greeting was excellent hospitality was great They were polite

Always helpful! Trisha is friendly and always makes me feel welcome!

Trisha is amazing, she deserves a raise! Transferred units in under ten minutes 😎

Wonderful employee...Secure facility 😊

Easy access for trailers and box trucks. It's off the main street so you dont have to pull in and out fast.

Perfectly fine with me

The employees go above and beyond! They're helpful, courteous, nice, and extremly friendly! If you have a problem, they go out of their way to help. Also, their rates are the BEST!

It's public storage

They are very nice and helpful especially trish

Super helpful pleasant renting experience and super nice every time you come to storage what I'm trying to is they treat you like family

Very professional very helpful always clean very friendly Tricia is amazing Erin is super sweet these people love their job and care about the people that are renting storage

Friendly staff clean storage

Trisha was awesome! She helped greatly and very friendly attitude! Not on Trisha but after a year of renting from this location. All my tools and two suitcases were stolen along with other items, I used one of their locks I highly suggest using one of your own. Looks like this has happened to some people in the past.

They have really good service and traga it’s a very kind and attentive person !!!!

May 3rd, 2020 P.S. gets another home run. Trisha was great! Advised us when we reserved it with some details about the unit that was incredibly helpful. She was ready for us when we arrived, and the whole process went smoothly and quickly. The unit was clean and ready for us. Great job! (2 years ago) WOW! Completely impressed. Megan was great. She was incredibly helpful, answered all our questions and addressed every concern. The units were in great shape and our new rental, 10x10, was clean. She was efficient but took the time to explain all the paperwork and forms. We didn't feel rushed. We left feeling genuinely cared about. All in all a great customer service experience.

Trisha was such a great help. She helped me originally a few weeks back and I ended up having to postpone. She told me she would let me know when she got down to 1 left of the shed I wanted. She called me and let me know she only had one left. When I returned to secure the shed she made sure I had a safe environment and got me all setup quickly. Thank you Trisha!!!

Clean storage place, great price. And very helpful staff. Trisha takes great care of her customers

Trisha is thw bomb! Very knowledgeable , helpdul and answers all ur queations. Love oir storage

We moved out of our unit, but Patricia was wonderful to work with and I will genuinely miss her. She was a great storage unit mom, and was really kind about reminding us when our payments were due. I wish all landlords were as kind, professional, and understanding as Patricia! She deserves a raise!

Wonderful customer service

Some of the units I've seen are not well kept after use.

SO impressed with them. They go above and beyond in quality and customer service. So grateful to have found them. Thank you very much for your awesomeness.

Cheap.

The manager was very informative and very kind. I would recommend 😀

Trisha was so amazing and helpful. She went out of her way to make us feel welcome and secure. Storage places are always scarry and stressful but she gave us piece of mind that our stuff was safe.

Es un lugar muy tranquilo para dejar tus hutilidades porque tiene muy buena protección

Friendly employees. Great prices. Easy to find location.

Awesome service, go the extra mile. Lots of smiles

Finally made my move from Salem. The ladies at this place are very helpful and courteous. And the monthly price is great for the size garage I got.

Great staff very nice people

Erin provided me excellent customer service. Even better than Mandalay Bay!

Exceptional customer service from the lady at this location! Very friendly and willing to go above and beyond to answer any and all questions. She made sure we received the best rates available and made every go quick and easy. Definitely recommend this location.

Trisha and Mark helped me figure out my needs and gave me the best information to get the BEST deal. Thanks guys!

Amazing customer service!!! Trisha and.Mark are a great team and very nice!! I searched around and got the BEST DEAL. Thank you!

The lady working in office is very kind and helpful😊

Trisha was very helpful with my billing issues.

Not big on the staff but the doing

Trisha was absolutely wonderful this morning! She put a much needed smile on my face. She was knowledgeable, professional, and had a great sense of humor. My drive up is in a great location, on clean grounds. My experience there really made my day.

Awesome facility with an awesome staff who cares about their customers. Thank you for being here.

Trisha was a great help! Very professional helped us right away! Thank you so much!

Bought a abandoned storage unit it was a good experience

So convenient

Great storage

The staff here are great people, they went above and beyond to help us when we needed it. Location was easy to find, very secure, and move in was easy.

Very courteous and helpful staff. Trisha is wonderful. Clean grounds and units.

I've been using this place a while now and this place has been great. No problems with staff, the place is kept clean and other renters have been pleasant.

Trish for president ! Lol. She is very respectful , professional and accommodating.

This is the location to rent at. Trisha was awesome, very helpful, friendly and most of all cheerful. She made renting and moving in very easy. I would recommend this place.

Nota bad

TRISHA!!! I have rented at a couple different public storage locations but Trisha is hands down the reason why this one is my favorite!! I've had a couple issues with my account and both times she has been so so great trying to understand the and explain the issue to me!! She has the best customer service because she is so personable and empathetic!! She genuinely care about helping people!! Thank you for being so great Trisha! I hope you get recognized for for awesome you are!!

great customer service and has great size storage just great people!!!

great customer and great help from property manager trisha help out a lot and great size storage unit!!!!

A bit spends for a an outdoor parking space but in comparison they are still the lowest . Personable and nice .

Fantastic storage facility with prompt, friendly staff and facilities that are well taken care of. Thank you!!

Absolutely great customer service very sweet and helpful with advice. Made me feel more confident about being able to move with all the right supplies. Thank you for your assistance!

Trisha was very friendly and knowledgeable. She answered all of our questions and we felt welcomed. She even helped us set our own code!

When I walked in the door I was welcome in like I’ve known Trisha my hole life , just haven’t been there in a while lol , very clean , covered everything. Made me feel as if I was putting my stuff at my grandma house;) when your here your FAMILY!! That’s what counts!

Kelly is awesome and goes above and beyond when it comes to helping customers. She helped me so much with all my questions that she answered and had alternatives for my issues. Thanks so much Kelly! On my move out date kelly was so helpful and was packing up her place as well as help all of us who were in between places and she stayed calm. Thanks Kelly you rock. Sorry for the delayed review.

Trisha has helped thru my stay and a has the rates very good thank u

Great customer service, thank you Trisha

Really chill people.

Trisha is absolutely the best. She truly knows the meaning of customer service 😁. Went out of her way to help us.

Trisha is absolutely the best. She made a serious effort to call me today to let me know about some Snowmobiling outfits that I had left on my trailer and managed to fall off of my trailer onto the pavement close to the exit gates. She called my phone twice and my alternate emergency number as well to make sure that we were aware of the pants and jacket falling off of the snowmobile trailer. This was KLIM brand name outfit which cost about $1200 and would have easily been lost if she had not made the effort to secure it and to contact me. She has also always been super helpful during my stay at her Public Storage facilities and made sure that I had the best experience storing my equipment there. I will most definitely recommend her and would not hesitate to call her if I need any sort of storage in the future....

We have had nothing but amazing service here. Our unit was vandalized and the manager personal took care of us.

Trisha was super wonderful. Helped us over the phone get the size we needed an saved us money. If I need storage again, this is my first place.

Excellent customer service from the moment I talked on the phone and the additude stayed consistant. I recieved expediant and detailed service ON TOP OF being treated extremely well for being a veteran unlike 98 percent of other places I have been. Will return if I need to. They are highly recommended. Oh... She said to tell her boss he needs to fire her? Lol. But seriously... She was outstanding in all areas.

Trisha is the friendliest and best representative I have had the pleasure of working with of any of the other local PS places.

Trisha from Public Storage was fantastic. She really knows the meaning of customer service. She went out of her way to help us get a unit. I will be recommending this place to others!

I have had the best service from Trisha

Trisha was very helpful. Made various suggestions that help sort out my decision. We rented a unit and would suggest others try this location.

That location is in good condition clean and the person in charge she's a wonderful person she helped me when everything they need

Recently helped my brother Charles move to a new place. He needed storage and suggested this place because of my excellent experience with them. I suggest public storage to everyone I talk to about moving.

Not a lot of room for bigger trucks/trailers to maneuver

What can I say. Trisha at Public Storage rocks. She some how sees all and knows all of what is going on there but manages to make using public storage a good experience.

From what I can tell the lady (I don't remember her name) here genuinely wants to help her customers. And when I was moving in I saw her cleaning up the grounds instead of sitting in an office screwing off. As someone in management, I wish I had employees like her.

Trisha was a fantastic help to us. We were in a pinch with a short time window and her customer service was top notch! An excellent experience that I would recommend to anyone needing storage!

She was friendly and accommodating.

Great location, friendly staff, clean.

Trisha was great! Got me exactly what I wanted.

Thank you for being so helpful trisha

Wonderful service Trisha is the best and she is very helpful!!!

We arrived 10 minutes to close, she stayed and gave us the full tour. Ou experience was very good.

Kelly the manager is great, the place is clean and she made it easy for us to move in! Fantastic customer service

Kelly was awesome and fast and helpful. Wow great service . 10 from me

I made a reservation for storage online and when i went in the computer system was off-line but Kelly did not let that stop me checking in she did it all manually! She was great and very friendly and the storage room was clean and just what i needed. Thank you Kelly and public storage!)

Ok. Clean.

The woman behind the counter could not have been helpful. !!!! She understood our stress levels where high and just needed a bit of relief, i would give her a 10 on this scale of 1 to 5... LoL... Yes a 10 !!!

Kelly was great. Very helpful. Glad we chose this location for our storage needs.

The manager Kelli and staff member Erin are extremely nice and try to help accommodate their customers as much as they can and as much as company policies allow them to. I've never had such friendly and understanding customer service at any other storage unit facilities before and would happily come back as long as they are there. Amazing place for all your storage needs.

The on-site manager is extremely friendly and helpful. She went above and beyond to help me with my storage needs. I highly recommend this storage facility!!!! The new manager Kelli has been very helpful with everything that I've been dealing with and even changed my gate code after a domestic violence situation for me. The best place and people that I've dealt with for my storage needs.

Kelly is great.. super helpful.

The place is clean but the prices are outrageous

While I truly believe this company needs to reexamine some of their practices, Megan and Erin have always been extremely good to us and are exceptional when it comes to customer service and taking care of the place.

Megan, Erin, and Jeremy are great. They let me know right away my storage wasn't locked from me not pushing the latch in. Definitely great management to keep your stuff safe. Definitely recommend them here.

Great facility easy in- easy out. Best storage managment team I have met. Great communication. I have had many units from LA to OR for tools and materials throuout the years and have never felt as safe as I have felt storing my equipment at this facility. O issues. Thanks Megan!

Cheap, affordable storage when you need it. Availability seems to be good. Staff are friendly.

Dear public people never store anything give it away throw it away or sell it do not store it especially here Public Storage sucks all of them thank you and have a beautiful day God bless Special K

Megan was quick and professional. Units were clean and well taken care of.

This place is great. Clean and convenient. Megan made my experience even more pleasurable. She is efficient, accommodating and professional. Megan and Erin met all my goals, even when i had to cancel for problems with my house, But they keep in contact with me and help me thru the hard time i was having, She truly goes out of her way to make doing business with them easy and actually enjoyable. The morning i arrived all paper work was ready, had me in and out to fit my schedule, check out other storage in the area and if you need to store your items this is it, up front with the fee's and no surprises, I would highly recommend this storage facility to others as long as Megan and Erin work there. Thank you for working with me and keep up the great work. You made my move great and no stress free Thanks again Leroy

The people that work here are very nice.. I have not had not problems..

Great personal experience I would recommend to others.

Very helpful!

This place is great. Clean and convenient. Megan made my experience even more pleasurable. She is efficient, accommodating and professional. Public Storage is lucky to have her as an employee. She truly goes out of her way to make doing business with them easy and actually enjoyable. I would highly recommend this storage facility to others as long as Megan and Erin work there.

Very nice to work with

Everybody is awesome

While a gate and fence is used for protection of property, the gate automatically locks open an hour or so before 9pm. 9pm is when the gate locks closed for the night. With a locked open gate, anyone can drive or walk in; not very secure. Prices for storage always go up 1-3 times a year, but never go down. Even during an economic downturn.

Go see Megan! Wonder customer service!

Secure storage, great security

Go see Megan she knows her stuff!!!!!!

I've been with storage facility for some years now, Megan, and Erin are great. Very helpful, also greet you, and remember you by name. This facility, is always clean, with on-site bathroom, always stocked, and clean. Anyone ever ask me, I recommend this Public Storage to anyone, they will go above and beyond to assist you.

Megan has been awesome. Megan called me to tell me that when she was checking units she noticed mine wasn't properly secured so until I was able to get there she kept an eye on it. That's what you call Excellent Customer Customer!!

DO NOT RENT HERE. I had a unit for 4 months and someone got in and stole all of my camping gear, a bike, a large container of Lego that had been collected through both of my sons childhoods which I hoped to pass on to my grand kids, as well as probably other things I can think of so don't know it is missing. I am still trying to think of what else was in there. They went through a bunch of my Christmas decorations and other boxes and left them in disarray. At least they locked it back up when they were done (sarcasm). I should of know better based on the neighborhood this is located on but it was the cheapest and I was assured by Megan that they were very good about security. When I reported this all I got was a "I am very sorry". If you have to rent here provide your own lock. I bought one from the place and am wondering if that was part of the issue. I also did not buy insurance because my renters insurance covers which they will but I wonder if that made me more of a target... Now they don't even have to report it to anyone probably.

I just set up a storage unit and it was fast easy and the on sight manager was great! I am terrible with names but she was awesome, thank you public storage! #$500

Stopped in the other day,looking for a unit (imagine that lol) and even though I did not rent at her location,she was very polite and answered all my questions . she's a good part of why I rented at a public storage a little bit closer to my home.thanx megan!

Megan was very helpful and understood our need for a storage unit. We sold our home faster than we thought and our new home is not ready yet. Megan was very pleasant and made our move easier. Thank You Megan And Public Storage Rick & Rhonda Goshorn

I have rented a storage unit at this location for two years. I have gotten to know Megan pretty well as my contact here over that time. She has always been courteous, knowledgeable and helpful. She and I are on a first name basis now and I value her expertise. Great employee, outstanding customer service skills. She's a great representative for Public Storage!

I love the ladies that work here, they're always very nice and extremely helpful.

Whether I am inquiring on the telephone or there in person, these professional people are friendly while giving assistance and ideas for making storage business an easier challenge. Moving is always a challenge for me and after the death of my husband and needing to down size quickly as the house sold quickly--this was a huge undertaking. The people managing this location are amazing. My thankfulness this season is for this wonderful Public Storage Location.

She was really nice and helpful

It was very easy an simple to do. And very friendly people to help you..

I had great experience she helped me with what I needed great customer service

Very friendly staff. Helpful and considerate of my situation.

Magan was very helpful and I really apresiate her husle on helping me get a storage place and I would recumend her to my freinds thank you magan

Megan was very helpful and professional. She had all of the answers to my questions, and made sure I left with all of the information I needed. The storage unit is for my parents who are moving here, but I am the point person until then. I was a little nervous that they weren't here to view the unit, but Megan's help made me feel much better. Thank you!

Megan was a great help! We got great service and got help to figure out what suited us best. Been to many storage units and this one is the best!

OMG! I love love love these ladies. Sheri, Megan, and Erin! They have gone above and beyond to make me feel welcome, my belonging safe, and secure, while doing it all with a smile and the 5 star customer service.

Megan was very helpful and took time out to show me the units and go over the pricing. And she made everything clear, very good customer service skills I would recommend people to come here.

Today I emptied and closed my mother's storage unit that she's had at this location for over a year. We thought it would be only a month or two but the reality of the situation involved a drug-addicted family member, complicating Mom's life. The folks at this place have been helpful, professional and caring. Working with them during the time Mom rented the unit has been reasonable and pleasant. I hope never to have to use a storage place again but if I did need one in east Portland I would not hesitate to go here because the ladies who run it are good people while always professional.

Megan is totally awesome, very helpful and always willing to make herself available and assist in anyway what so ever lol.

Erin is very helpful & truly listened to my moving situation, wants, & needs!! Worked diligently to resolve my moving issues & gave me the best deal!!! Saved me money in a moving situation where I'm already spending ALOT of money! Thanks!!! :) truly grateful.

It was good they are very nice persons

I just rented a unit from Megan. I am very impressed by her friendly attitude and profesionalism. She is very pleasant to work with and explained things very clearly. Public Storage is lucky to have her working for them.

I was doing some research from family that will be moving to Portland and will be needing to rent some storage until they get into thier new home and Meagan was very pleasant to work with. She was very knowledgeable of the prices and space sizes that your company has available

I stopped in at this location a the lady..Magen I be leave was her name... at the front desk was very kind to spend a little time with me answering my many questions. she was very knowledgeable

Megan utilized awesome customer service skills. She is a great listener. When Megan came aboard she was the greatest. I explained all my issues that I was having with PS and she listened. Plus she took the initiative to go above and beyond to see how she could help me in any way. I would call her up to schedule a vacate and reserve a smaller unit and I would turn around and cancel a few minutes later. With me complaining all the time about the issue I had, she still stayed calm and collective and treated me with great respect. "I feel I became her favorite Pest" You do an excellent job well done! Thanks, Megan for all you do!

I have had great advice and wounderful server in the past and now there helpful service brought me back I would highly recommend them to anyone

Megan was very kind and helpful!

I have enjoyed being at this storage due Megan who has always been helpful with great customer skills.and very very helpful.

Publish

I enjoy their customer service.

Megan and Erin is so awesome on there job and so very hopeful and if I have any problems that help me out the best way they can. They take there job good

Good place

Megan is the best! Love this place!

Megan was extremely helpful and friendly. She helped us pick the right sized until for our stuff and answered every question we had. It was a great experience and I would recommend this facility to others.

Megan is great. Helped me all the way. Thank you do much!

Megan is verry curtious anf helpful

Megan is a great staff she's great

I was asked to review this when renting a unit. So far it's great. Until I load my stuff in, this is a worthless review.

Reserved online with a quick call back, Megan was super helpful with all the details and questions I had, I recommend her and this location highly. Thank You.

Megan is delightful. She was happy and helpful. The place was/is clean and secure. The rates are decent, and they are more than accommodating for what ever reason you're moving.

Awesome

Megan was very helpful and pleasant. Everything worked out great and she explained all the details.

We are verry happy to be here at public storage.megan was verry helpfull in assisting us

Megan made my move out so easy and very helpful and professional at every interaction. I used this location for over a year and my storage was always safe and never any leaks in the units which is very important in this part of the country. I highly recommend this location!

The property is really nice. Meagan is really friendly, sweet she answers all of my questions i have.

3/6/2014 I paid my storage today. The girl that helped me was named Megan. She has helped me before and has always been friendly,courteous and efficient. Sincerely, Larae Gibson

I highly recommend this property. Megan is a great property manager. She always has a smile on her face every time I come in to make a payment.

Great customer service my unit was snowed in and they. Shoveld the snow to allow me access before I got there erin is great

great customer service

Im glad I came to this Public Storage, Megan had great customer service skills. She walked me through the Unit and told me everything I needed to know about the storage. Thank you Megan for helping me find the right storage for my stuff!=)

Just wanted to say thank you to megan for her extra effort in helping me find the unit just right for my needs.and she was cute too lol

Megan served us with great customer service. She was totally awesome !

Megan is a great property manager.She is extremely helpful.

They are real good

Very grateful for the experience I received at this place. Megan made my move easy and was super helpful. I will definitely let everyone know they should rent here.

I love Keli. You wouldn't think that an employye at public storage would really care, but she does. She cares about my business, she cares about giving me the type of service i need to start up a business. she cares about me. Publis storage and Keli gave me the opportunity to start a small business and grow it so i could be profitable enough to buy my own building. Sorry to be leaving, but i will stop by to say hi. Aaron