Public Storage Self-Storage Units at 2190 NW Burnside Rd, Gresham, OR

So I’ve had my stuff stored here for a few years. Nothing stolen, I’ve received great customer service if I’ve ever had to call. But I’m rating 3/5 stars because of the HUGE HORRIBLE rat infestation🤢. I walked into my unit and EVERYTHING was covered in rat feces! My suitcases, inside any open bags or boxes… the floors were as covered in rat feces as my things were. They were freaking everywhere’ it was GROSS! Hoping I don’t catch hantavirus from having to wipe poop off my things & sort through & remove my stuff… I did have some items chewed up. That was unfortunate. And there must’ve been a water leak at some point because family photo frames were wavy & misshapen. I’m disappointed in the quality of cleanliness in this facility. I shouldn’t have to throw away multiple suitcases from rat poop getting stuck all over them🤢. So just be aware that at this facility your stuff might be safe from thieves, but will be damaged from rat infestations unless everything is in solid tubs with lids.🤷‍♂️

I like the easy access to our storage unit, the manager was always very pleasant, the facility was clean and they didn’t have people hanging out there, so my daughter and I felt very safe, when we did run into other people they were always very kind, so I would definitely recommend it if you are in need of a storage facility. I almost forgot I liked the fact that we could open and close the gate using our smart phone which to me was an added bonus.

In a bad part of portland but great prices

BEWARE of this place. It's trash. Rat/mice infestations, thieves breaking into your unit,, and horrible customer service (no one picks up the phone, no one calls you back, and no one protects your stuff.) Their entire property is infested with rats or mice. And when you discover that your unit has been infiltrated by rodents and all of your stuff had been destroyed by rodents, they tell you it's not their responsibility and to use your personal renter's insurance (except renter's insurance doesn't cover pests, so you're just screwed). 3 weeks ago, we find that someone has cut off our lock and put a different lock on our unit. We try to get ahold of someone. No one is ever in the office, no one ever answers the phone, and no one calls us back. After 3 weeks, we finally get ahold of someone after calling again. They say they have no idea who cut off our lock. We have never missed a single payment or even been late on a monthly payment. They said it wasn't them, even though there was a Public Storage sticker on the lock that means it's an authorized lock-- except they apparently didn't know if it was an authorized lock or not? And they didn't know who put the sticker on it. They said that other units have been broken into by thieves before. The lady couldn't have cared less. Basically said there is nothing they could do and they had no answers for me besides make an appointment for someone to be at the property for us to sign a paper giving them permission to cut off this lock that was put on our unit, then wait for them to call us days later after they have cut it off and replaced it with a combo lock that they would then give us the code to. We will be filling a police report, filing an insurance claim, filling complaints with Public Storage corporate, and once we have finally gotten back into our own unit and if there is anything left of our stuff that the thieves left behind, we will be moving whatever's left to a completely different storage unit company. This place is ghetto, trashy, and riddled with thieves and rats. They have ONE JOB. Protect our stuff, and they fail miserably at it every single day. If you manage a storage unit property and you find out customers are having their locks cut off and their storage units broken into, wouldn't you want to like... Check your cameras, talk to your employees, and maybe find out what happened and when it happened and maybe stop that from happening? Nope. Not this place.

Did everything online, very quick and easy

Wonderful storage facility, great offers and deals. Not only that, the manager (Abigael) helped me find a better unit because the unit i was going to get got taken. Still got a great price in the end.

I've been storing personal belongings here for almost 3years. The staff is always kind and professional. The gate occasionally doesn't work via mobile app but that's just technologies fault. $1 1st month storage promotions for new users is such a good tool to save money. . Thank you all, you know who you are ♡ Jameson

Awesome person abbi helped tremendously... she went above and beyond when she didn't have to. Thank you!!!

It's was easy to do everything on line. And we got very pleasant tour and explanation at the site. Will definitely recommend to everyone.

Very professional,,, Abby is so helpful, I’m happy she is working here.,

Abigail was extremely helpful!! Punctual, knowledgeable, and very friendly!!!

Kelly was Very Helpful! Great Customer Service!! Made my Day!!

Amazing customer service kind and caring Erin helped us out we were impressed thank you for being so helpful

Kelly is the best! Saved me today! Thxxxxx so much :)

Office attendant was very helpful, nice and informative.

Kelly was amazing in helping me set up a storage unit! Thank you again <3

Abbigel! She was amazing, the best !

My storage unit was broken into, due to the fact the door going into many units was broken, as they were aware of this and did nothing to fix it, just leaving the place unsecured. Mark Hodory the district manager who has video and I quote " knows the person who did it " Is keeping this information from the police. I spoke with him on the phone, he was very disrespectful, knowing that Public storage is being held responsible for there neglect. Caution this is one of the worst places at address 2190 nw Burnside rd in Gresham for theft per the Gresham police .

Abigail is awesome! Extremely helpful and creates a friendly atmosphere.

Awesome service! Spoke with Abigail during the process and made the move super easy!!

Clean units and Great customer service.

Title: Exceptional Service and Impeccable Cleanliness Rating: ⭐⭐⭐⭐⭐ I am delighted to share my five-star review for Public Storage, (2190 NW Burnside)a facility that has left me thoroughly impressed with their outstanding service and commitment to cleanliness. Additionally, I must express my utmost appreciation for the two amazing employees, Kelly and Erin, who have played a significant role in making my storage experience truly wonderful. First and foremost, the level of service provided at Public Storage is unparalleled. From the moment I set foot in the facility, I was greeted with genuine warmth and professionalism. Kelly and Erin, in particular, have proven to be exceptional employees who go above and beyond to ensure customers feel valued and supported. Their enthusiasm to assist, willingness to listen, and their prompt response to any questions or concerns have made each visit an absolute pleasure. Moreover, the impeccable cleanliness and organization maintained at Public Storage are truly commendable. It's evident that the management takes great pride in the appearance of the facility. Every unit, hallway, and common area is consistently spotless, providing customers with a sense of security and comfort knowing their belongings are kept in a clean and well-maintained environment. The attention to detail demonstrated by Kelly and Erin further reflects Public Storage's commitment to excellence. Not only do they handle the administrative and logistical aspects of storage seamlessly, but their dedication to assisting customers in finding the perfect storage solution is also remarkable. Their expertise, coupled with their friendly and approachable nature, adds immense value to the overall service experience. In addition, I must mention the ease of access and the range of storage options available at Public Storage. The facility is conveniently located and offers various unit sizes, accommodating diverse storage needs. It's clear that Public Storage is committed to meeting the requirements of their customers, ensuring convenience and peace of mind when it comes to storing personal and business items. In conclusion, Public Storage truly deserves the highest praise for their exceptional service and commitment to cleanliness. Kelly and Erin exemplify the epitome of excellent customer service, consistently going above and beyond to ensure customer satisfaction. If you are in need of storage solutions with outstanding service, look no further than Public Storage and the incredible duo of Kelly and Erin. I am truely greatful for you two ladies😁 B.L

The set up of my reservation and getting everything done for me to move in was so easy and the staff was so helpful.

I was renting here, and my storage space had a lot of rats and mice. Most of my stuff was damaged by the rats and mice. I reported to the insurance and they told they could cover more then $200 and that they need it more proves. This place its terrible and full of rats and mice. I have to many of photos that can prove it.

No attendant on site therefore don't expect customer service here.

Kelly was friendly and a great help in helping me get checked in to my reservation

Opened late, kinda friendly but kinda rude at the same time. Sorry for making you do your job

I was here 22yrs ago before we bought our home and now iam back because iam selling . Great customer service, excellent property, safe and secure.

Amazing customer service

Kelly was wonderful. Very inviting, straight to the point, and made us feel like we were choosing our best option, which we did.

Kelly was a pleasure to deal with. She was friendly, efficient and explained everything very well. Her customer service was above and beyond and she was a tremendous help. Thanks Kelly from PS

Muy buena atención lo mejor

Kelly was awesome! Very helpful and kind. She got me into a unit quickly and efficiently. I definitely recommend this location.

Really good customer service at the location,Kelly is awesome!!!!

Kelly was very pleasant and knowledgeable at performing her duties, I enjoyed conducting business with her today at Portland storage! it was very enjoyable and she was very professional! Thank you Portland storage, "Terry"

Kelly was helpful, respectful, knowledgeable and professional. Come see her.

Great service

great very helpful

Staff member we met there was friendly. Problem is another Public Storage location had already screwed me over so I couldn't even move my stuff in there. This location wanted to charge me existing customer rates even though I never got to use the unit at the other location. So it was going to cost me nearly double. Then their computer actually crashed and they couldn't rent me a unit even at the higher rates. 2 different locations of the same company a day apart, unable to do the simple jobs of allowing me access to, or even renting me a storage space to begin with. I had all of this setup nearly a month ago so it wasn't even last minute. Now within less than a week I'll have to find entirely an entirely new place to store items while moving from another state. I do know l it won't be at any Public Storage location, ever.

Kelly was absolutely amazing to work with highly recommended her amazing customer service!

Great customer service, very thorough with information

This place has issues with MANAGEMENT! We rented for a couple months. 1 unit, $200/month. The first monthe was $250 because They made us buy a lock. We asked if we had one already if we could use it. They said yes, go get it and we'll refund your money for this one. WE NEVER GOT THE REFUND AND THEY KEPT THE LOCK! To me that is dishonest and should give you second thoughts about coming here when there are so many storage facilities available in the area. While we were renting They were painting and replaced the roll up door. It had a different lock on it. THEY DIDN'T PROVIDE US A KEY! We went to get into our storage unit and couldn't even get in. When we tried to contact them they were closed. We left 3 messages which were never returned! They claim that we were told twice about the lock replacement, but none of the 4 people on the lease received any notice. We contacted corporate and the said they would send an email but we would likely have to wait until they opened the next day at 10:30. We were trying to get out before the end of the month so we wouldn't be charged another month. That forced us to take off of Work an additional day and cost us dearly. Then have NEVER returned one of or calls after leaving a message and they don't seem to answer the phone. The only one they returned was the one when we were looking for a storage unit? After that, NO CUSTOMER SERVICE!. FOR THESE REASONS WE CANNOT RECOMMEND THIS PLACE. if you're going to spend that much on a storage unit it is reasonable to expect a quality customer service.

Don’t get storage here. Your things will get stolen, Some people are picking locks because they are bums. I suggest you go elsewhere if you don’t want your belongings stolen by these thieves.

Very helpful

Thanks guys 😎

Great customer service. Thanks!

Kelly was awesome in helping with my rental today!

Kelly is the manager at this property, she helped me make my storage rental smooth and easy. Definitely recommend to anyone! Thanks again Kelly!

Big maze, not super brite lighting, interior storage units doors are not very secure.. It's a storage place.