Public Storage Self-Storage Units at 5016 W Reno Ave, Oklahoma City, OK

This place has so many wonderful staff.especially Ashley and Jessica are so help, friendly and also very professional. I definitely recommend this storage space if you’re looking for a place to store extra stuff.

The person who normally I deal has a. very nice and warm personality. On my last visit, the guy was not informative when I asked questions about policies. I am unsure who the person in charge is, but I find her rather rude and dishonest. She needs a class on how to communicate amicably with customers because I am sure that I am not the only person she has annoyed.

Alert dont rent here..ive been at this storage for about 5 years and rates keep increasing,just recently was told rates would increase by another $41 a month,it would cost me more a month then a new customer,jessica is the manager and she has horrible customer service,last month in march i was desperate to downsize to save on monthly fees,i had asked numerous times over a period of time .i could never get a total cost so i did call and leave a message for jessica to return my call for a final price and she did not return my call after 3 days so i showed up on storage property and confronted her for not returning my call with final price,she said weve been over this several times,i wanted to move immediately to a smaller unit and my schedule for everything i was going thru would of only allowed a few days and now it was to late for me to move to smaller unit or vacate facility because of my time schedule,jessica was rude and disrespectful to me and she said i dont have to call you back and if you want price you have to be on property,i cant drive there when im busy and thats a lie thats why they have phones and the web site and property,thats 3 ways to do business so i ended up having to rent for another month in the larger unit i wanted out of.i called corporate to complain and i said i wanted to talk to a district manager and no one called me back except jessica called and was mad and said you went over my head and was loud and hateful even interupting me numerous times .and i said yes i did because you wont call me back,she has been hateful every since.this facility has poor security cameras,never had electric in my units always had to use flashlights,no 24hr access unless you hide in your unit at night,lots of thieft,gate was non working for over a month and broke down frequently,people living in units,homeless people hanging around facility,manager that picks and chooses to call customers back,has a bad attitude.sits in her car alot during work hours,several months back she was suppose to vacate an outside storage i had and she didnt do the vacate and i almost had to pay another month until i complained and it was finally resolved,jessica needs to be retrained on customer service and her job responsibilities.most reviews i read are good but i wonder how many times they had to deal with jessica.also back about 6 months ago i was having health issues and i couldnt drive to facility to make cash payment so i left numerous phone messages on how i could pay and it took about 3 days for a return call and I almost had a late fee,i have now vacated public storage completely and i will never use this overpriced under skilled company ever again,ive had alot of issues at this facility,i believe public storage corporate and facility manager jessica should be investegated and that i should be compensated for the last month rental for all the issues ive had.ryan is a fill in employee with great customer service need more people like ryan.I posted this review over a month ago and someone stopped my review and i got no reply so im having to redo the review to make others aware of this facility.update again,district manager called me and was hateful that i gave a one star review and she tried to bribe me when i said i wanted my last payment due compensated and she said if i took away my review she would consider it and i said i will not because my review is what i think and what i went through and that it should be seen by others,the district manager got mad and was hateful with me and then got off the phone abruptly without any promises and if you notice no one has replied to my review.this is why so many companys are failing today due to lack of customer service.we the customer are who pays their salarys,I guess they dont understand that concept.my review stands.public storage is corrupt and needs investigated.

After you've had an appropriate amount of time to fill your unit; I think it was about a year, they will increase your rates by a third. Yes, my monthly payment went from $78 to $103; just due to corporate greed. Luckily I barely used my unit, so it's just a couple car loads. A 33% increase due to corporate greed is enough to move my stuff. But it's not that easy for most. Before you open a unit here, think about the cost of moving it all when your rates go up 33%.

Great place great staff Jessica Rocks thanks for all your help

Anthony was very helpful to me today. He was polite and curtious. He was also very quick with processing my payment. Thanks Anthony.

Great customer service Jessica help Walk me through the process of getting a storage unit And was super friendly. Will definitely be coming to store things here again.

Very nice

Jessi has been so amazingly helpful and professional and always smiling when I visit my unit. Thank you for always being so kind and courteous.

Ryan was amazing during my sign up with Public storage. He made the entire sign up experience smooth!

I originally rented the unit online. After visiting a few times (after hours) finally went during the day, Jessica was there and came immediately to change my lock .. she was super friendly, super helpful, I really like this storage .. everything can be handled online, I can remote control the gate amd the staff is great

This is by far the best storage unit I have ever had. Public Storage has consistent pricing and sizable units for a great price. IIl forever choose Public Storage!

Very helpful. Very customer service.

I really appreciate Ryan's help, great employee

Ryan was very friendly and helped answer every question i had. I will definitely be recommending to others

Jessica thank you so very much for being so kind and so very patient and helpful. I will definitely recommend this storage facility to anyone and if I need storage in the future I will definitely be back. Thanks again. 💜

Jessica is amazing property manager!! Super helpful!

Jessica was amazing. She was very patient with my grandmother and very helpful! It is rare to find great customer service like that and I appreciate it!

Jessica was great, and very friendly.

I believe they robbed my storage and changed my locks, stole thousands of dollars worth of items. They were very unhelpful and didn't even submit my lock cut request, refuse to look at the cameras go figure. The first thing they claim is they didn't my storage was robbed daylight during opening hours. They don't even fix the storage doors after but can fix the office and the concrete. I have still yet to see any type of compensation from there insurance. I moved to this storage after being robbed and got robbed again. But they swear they don't know anything and that all of a sudden the cameras do not work

Jessica is extremely professional and very quick about her job, we dropped in out of nowhere with a library’s worth of books and she had us in and out with the quickness.

Very nice staff.

Jessica is amazing at what she does, extremely knowledgeable and polite. Will definitely keep her in mind for all my storage needs.

Love Jenn she is the best and I wish I could get the chance to work for her and PS

Appreciate Kim and Ashley for helping me out. These two women are awesome!!!

Solid experience thus far, Jessica is great to work with!

Thank you very much!

Jessica is an awesome storage manager I really appreciate everything

Jessica is such a delight. Im so glad she was there to kinda answer any questions I had and helped walk me through the app while being so patient with me and my slow phone. It made me feel more comfortable leaving my items here. Thanks again for it all girly!

Jessica is so helpful and kind!! 10/10 recommend this location

Jessica @ 5016 W Reno is the best property manager over ever spoke to or meet girl is with the business!!!!10 ⭐️’s

she very nice helpful

Best service and Jessica is the best!

I needed a storage unit asap and both times I came up here the staff was great. Huge huge s/o to Jessica and Rodney! Both were extremely helpful to my needs

Thank you for your expedient service!

Jessica is such a pleasure to do business with. Knowledgeable and courteous.

Jessica is most pleasant and efficient way her job. Very courteous and knowledgeable.

Jessica is courtesy, clean properties, and very respectful

Would definitely recommend public storage especially how Jessica help us thanks a lot

Jessica very helpful. I appreciate her.