Public Storage Self-Storage Units at 9720 SW 15th St, Oklahoma City, OK

Great, clean facility with plenty of cameras. Staff is always happy to help.

Rented a unit from here for about a year with no problems. Yesterday, I was notified my unit no longer had a lock on it. I immediately notified them that someone had tampered with the unit because I had not been there in over a month, the lock must have been cut. The lady that I believe lives on the property did not seem very interested in what I was telling her. She said she would check the cameras but that would take some time. When I met her in person, she still didn’t seem to care or had any concern that someone has broken into a unit on the property. She said she did not find any evidence on the cameras. I asked her what’s the next step and if I need to contact corporate about the crime. She said she’ll file an incident report. By the way she was acting I’m not sure if she checked the cameras or filed the report. She basically said if I don’t feel comfortable and want to change facilities she understands. If she would have been more concerned I would have considered staying but this is who I would be relying on to watch my possessions and I feel like she could care less about her role. I did switch and will never return.

Excellent Customer service!!! Christopher Is always So Helpful and professional.. Always Greeting us With A Smile.

Barbara was awesome today. She manages another store off the turn pike but was covering today. She is an older lady with quick wit ... very nice.

Great customer service from Christopher!

I just want everyone to know Christopher S. Is very professional, friendly, helpful and polite. He goes above and beyond to help. Christopher deserves a raise, cruise, or a very generous bonus, thanks Christopher!

Autumn was such a great help in finding something that would fit my needs to get the most out of the money spent for the unit. 10/10 recommend for friendly and knowledgeable service and help!

Looks like a clean place to store your stuff. My mother has a climate controlled unit that we moved her things into. They clean and check locks every morning. The lady up front seemed friendly and helpful.

Ms. Autumn was superb at her job!! Hands on and very informative about the in's and out's.. Answered all of my questions!! Walked me through the rental process thoroughly!! Thank you Autumn!!

This is the worst corporation I have dealt with in a very long time. They are predatory, absentee owner's difficult to communicate with and they will essentially steal fees, fines and resources from you. I vacated on the 28th of may they are still trying to collect for the month of june. Avoid this location at all costs and avoid public storage corporation. They have layers of protection from the customer and themselves and the local franchises.

Easy to rent online. Nice place.

Great costumer service Autumn was a lot of help

First off there is no one every to who is therr

Great customer service.

The person at the desk was great (Autumn) fast easy great price plenty room. You can do everything from your phone including gate access.

Great store. Great location.

Awesome, friendly manager. Clean property.

Autumn is the best, very pleasant person. Blessings see yal in the near future

Christopher was really great and very helpful with everything.

Chris was beyond helpful!! Thanks you made my transition smooth. Thanks

Very friendly, informative...fast service and great prices!!

You will not find nicer management anywhere in Oklahoma City. Autumn is the best!. Not only is she very kind, she is very professional and knows her facilities exceptionally well. I had to rent additional space recently. Christopher worked very diligently to find a space near my current spaces. Really good personnel at the Swarthmore location. Thanks Public Storage!

Pam was awesome and thank you for your fast and efficient service.

The best place to rent storage and parking space. Christopher helped me find exactly what I needed. He provided everything I needed to know about the place, and was professional, courteous and such a nice person. I couldn't believe he wasn't the manager, and would think Public Storage would benefit if he had a site to manage. While I was there Christopher helped out another renter, expeditiously and made sure they had everything they need. Thanks Public Storage!

Great place, but the exit gate is always broken.

Autumn made the process simple and quick. Within 15 minutes I had my storage unit and was out the door on a Friday afternoon after working all day. Very professional and friendly service. 5 🌟

Very good service, employee named Dale was very helpful!

Autumn Was super helpful and the property is so clean!

Have had a unit here for years. Staff very attentive and helpful. Never had a problem here. Even park my semi truck there under cover. Never an issue. They check on it regularly and even have given me courtesy calls to tell me it was ok. Highly recommend

She was very nice and very helpful and I really appreciate the effort and support thanks 😊 give a 10

She was friendly, knowledgeable, and the kindest! It's hard putting your life in storage, but I feel safe & secure with this location. High recommend this place!

Gates are pass coded which is a plus, site is pretty clean due to Autumn's diligent oversight. Autumn is a pleasure to talk with and cares about the tenants.

Really thorough and helpful

what can you say, its a storage

I have been needing a good place to put my stuff in storage but I didn’t really know much about how it worked. The manager, Autumn, was very helpful and answered all my questions easily. She was very knowledgeable and really friendly. I definitely will recommend this location to my friends.

Great place, great employees, I never have any problems and the service is great!

Autumn was extremely helpful, she went above expectations to help us. The business needs more employees like Autumn.

Very helpful and friendly staff got me exactly what I needed and moved in a very well timed manner , staff member autumn was very helpful and kind

Too expensive they just raised rent and late fees they make more money then what already comes out yearly why in the heck would you raise prices especially after takeong over another storage complex a few months ago BTW one of the reasons in my opinion is that that company is based out of California and they want to continue to make their bonuses and what not it's pathetic what people do to other people

Never have to worry about my stuff being stolen or people living in units. Highly recommend.

Autumn was Great help! Quick, friendly and efficient. Awesome thanks!

After having my unit not even 1 year they've raised the price on me, but I could rent the same size online and get it for way cheaper. Also my unit was broken into. As far as staff at this facility, they're lovely and can't help that the company overcharges customers. So the 3 stars are for the kind employees

Went in to check out prices and the associate Autumn was very helpful! Definitely on my small list I’m looking at.

The storage was fine.. I bought a storage and it was like all the rest... maybe I'll find that big diamond on a ring !!!

Barbara has been and is such a great help. Really appreciate you Barbara.

Thank you, Barbara, for making this an unusually pleasant experience! You're the greatest!

Moving to the Public Storage on 15th has been great. Unlike so many other storage facilities around town, this one is very clean and well kept. Manager Barbara is always great and helpful to work with. I'm glad that I made the move.

Had to go make a payment for my friend and Barbara was nice and helpfull. She's the best

Barbara is the best she is always so helpful!

The manager, Barbara, and all staff personnel, especially Stephen, were totally professional and extremely helpful in all phases of my utilization of the storage facilities. Their service was complete and ever so helpful.

Barbara is always very friendly and helpful!

I had such a great experience with this Public Storage location. Barbara is not only professional and knowledgeable, she goes the extra mile to ensure the customer Is satisfied. I highly recommend this location. You’ll be treated right!

Barbara and sherry were helpful, friendly and professional. They gave us options and help us make the right choice for us. They also help us solve another matter in a very efficient manner. They will help you also, so give them a call or stop in to see them!!

Stefan was friendly and knowledgeable.

Barbara is great to work with and a safe location. We've had a unit there for over a year now.

Barbara is the best! She is a super nice lady and she took great care of me. Thanks again!

Barbara is the nicest n sweetest lady was a huge help very professional also

Barbara demonstrated exceptional customer service skill with all my uncertainty. Thanks

Barbara is amazing! She is so helpful and kind! She makes the entire process of having a storage unit - getting ready to move out and giving all the information needed so much easier! Idk what I would've done without her help. Thank you Barbara!!

Barbara is nice but not a working light in unit. PS policy is to not refund half the rent that was paid for a unit that doesnt work and is only occupied half the month. Losing a customer over $50 is sad

Great place to store your extra stuff. Employees are awesome!

Barbara at the front desk deserves 5 stars, but the facility itself is a little frustrating to deal with. The rates aren't bad, but making payments over the phone shouldn't be a whole $10 extra, but there is an app where you can pay with no fees that I didn't know about until after I moved out (never really went into the office cus of social distancing and the phone system didn't mention it). There was also a mass break-in, 30+ units, while I was renting a unit (luckily mine wasn't hit) and while that's not entirely the fault of the property management, it is definitely worth mentioning in a review. There was a dead mouse and so many spiders I had to bug bomb the items I brought home after moving out, so maybe pest control could be a little better but I know some of that is expected. *Management did call me about my concerns, and showed genuine concern and interest in how to address those things moving forward which was nice.

The management here, Barbara, makes all the difference! The facility is pretty standard as far as storage places go, but Barbara is so helpful and pleasant to do business with it takes away a lot of the headaches that seem to be becoming a standard part of business these days.

Barbara did a great job at helping me get the storage that I needed for an excellent price! Thanks!

Barb is always there to jump in and help me whenever I have needed her to. It’s nice knowing someone like her is watching over my stuff. Thanks Barb. Keep up the great work.

Clean, Safe, and we'll Managed. Barbara has been very helpful and has worked extra hard to help me and my family from loosing everything during the pandemic. I highly recommend this location. Thank you Barbara so much for all the extra sevice you have provided. Sincerely, Roger Wolfe

Barbara was so helpful and conscientious! What a terrific representative of Public Storage site staff!

BARBARA WAS A NICE PERSON AND I AM VERY HAPPY WITH THE SERVICE SHE GAVE ME

Really helpful, sweet lady has helped me alot thankful for her kindness

The storage units are very clean and the staff are very friendly and helpful, I would like to give a special thanks to Barbara at 15th and Morgan road for going above and beyond in helping me with a situation that arose when she didn't have to. Thank you again Barbara

This is the best place I’ve experienced to have a storage unit. Management is awesome and has been great to me. I would recommendthis storage to anyone

Excellent customer service, barbara is always with a smile. And property is maintained very clean.

Barbara is pleasant and very helpful. My only complaint about my two years experience with Public Storage is that they keep on raising their prices too often. Overall, the facility is clean and open. Again, Barbara is the only staff person that's very helpful and not rude with the customer!

GREAT PLACE TO KEEP UR STUFF SAVE BARBARA WAS REALLY NICE AND SHE HELP ME ALOT

Barbara was most helpful

Great service, Barbara called me and we set up my account and got me ready to move it.

The place is much better after the lady who has been working here for a while been managing it. If you come here to rent a place most definitely ask for Barbara.

Great costomer service and offers contactless service. The owner head manager called to introduce herself. Great people and easy process. I have an autoimmune disease so the less contact the better I am. Thanks public storage you guys are the BEST THANKS Cindy

Barbara was very kind and helpful. Storage was clean and a perfect size and the facility it's self was well maintained. Would recommend to others.

Barbara at the SW15TH location was an absolute God send. She was extremely helpful with doing everything she could to prevent us from losing everything my wife and I own. If your looking for the best location for storage, even if it's not close, the Public Storage off of SW15TH and Morgan Rd is bar none the best location because of Barbara!

Wonderful & friendly staff! Very clean facility & love the app!

Wonderful customer service and staff. Very helpful and answers any questions necessary.

Barbara is honestly been an awesome and kind person...my business stuff has been stored with them and the property is always clean

i found Barbara very helpful in answering all questions and helping me to enroll online. she answered the questions about indoor snd outdoor facilities

This facility has always been very clean when I’ve entered the building or the rounds and that’s a plus. And Barbara has always been very kind and pleasant when I’ve come in to pay my rent every month. So far I’ve been very pleased with this particular Public Storage. Thank you Amanda

Kristen was extremely helpful in helping us get the lowest price in town. Excellent service!!!

Barbara was very helpful!

Barbara was great! Super helpful and went out of her way for us for a last minute upgrade! Thank you!

Well what a Christmas weekend it was for me.My lock had been cut and items had been stolen and there is no cameras.The police were called and did nothing.When Holliday was over and there employee came back to work she won't stop harrowing me ,playing kiddy games such as turning my gate access code off 1min then the next min its on again,im losing wages due to the fact there is 24hr gate entry with approval from district manager who i called 18 times 4 text and 2mails when i first mm over my items in and never have received a call back what soever.There is people living on the property "squaters" and I have reported it and I don't feel safe .and they allow it to continue,after I report it to coperate.Since I have been burgularized over Christmas they have even went as far as illegally turning my code off during daytime gate hours,making me lose wages and making it where I can't get items to do my job at all,I've called cooperate and no one is helping me in this situation,I'm current on my rent and have not been served no education pappers and they can't rightfully turn my gate access code off during gate hours,this is ILLEGAL for any LANDLORD TO DO WITHOUT SERVING ANYONE EVICTION PAPPERS AND WE WILL GO TO COURT IF NEED TO.IM NO DIFFERENT THAN THE LAWNCARE PEOPLE WHO HAVE 24GATE ACCESS I TOLD YOU IN THE BEGINNING AND AFTER YOU GOT MY MONEY YOU DID NOTHING AND ITS BEEN ALL LIES ,EVEN COPERATE HAS LIED THEN BACK PEDDALED AFTER THEY GOT CAUGHT IN THERE LIES I HAVE VIDEO FOITAGE OF THERE GAMES THERE PLAYING WITH MY GATE CODE AND THIS IS NOT HOW A BUSSINESS SHOULD BE RAN ITS A JOKE

Barbara is the nicest! Super helpful,very clean and secure facilities. Thx PS

Yesterday as i pulled into this public storage facility i noticed something different the worker at this facility was out cleaning and doing grounds maintenance while it may sound like business as usual. Keep in mind it was rainy and windy not to mention cold. I want to thank you for the great customer service and your willingness to show me the exact unit and not walking me around all over the place thanks again Kristen B your the best

Barbara did a fantastic showing job me some different unit sizes. Great customer service. Highly recommended in the area!

I have 4 units here for some time and Barbara is extremely helpful. She. Makes sure there’s a cart for me and has even help once with loading a heavy item. My items are safe with her watching over them. AM

Barbara works very hard managing this property and she does a great job! Her bosses should work for her! Thanks Barbara for all that you do!

Displeased that they are not going to issue receipts upon payments. Like the rest of the world in this madness, they want everything paperless and contact free. I will continue being a customer as I have been assured receipts will continue to be issued. Staff- Barbra is the greatest!!💯👍

Barbara is fantastic! She is friendly, efficient, and maintains this property to perfection. Highly recommended!

I was having a rough day till I showed up and Barbara was so sweet! She helped me get all my luggage to the unit and chatted with me. Very kind staff and it makes all the difference in my book

Barbara is friendly and all of the staff is helpful. She especially has tips for how to make sure our things were stored properly and stayed secure on the property.

Barbara is an excellent manager helper at this facility. It is the best bargain in the area. I am moving from another facility down the street that is more expensive, dirty and my unit was broke into at the other facility and there customer service is awful! S Teter

Barb's the best

Come get a unit from Barbra she’s the best.

The staff here is GREAT!! they will help you get the right unit for whatever your needs may be. Come down and talk to Barbra.

Barbra is the kindest lady I have meet. She listens to you and get the unit you want. If you have a problem just talk to them. They have always worked with me on any issues I have had. Highly recommend

Highly recommend Public Storage on SW 15th street near Yukon. Barbara was very helpful- Great customer service!

Best storage facility by far 🙌🏼

Barbara was very knowledgeable and helpful. Helped us get into what we needed .

Ms Barbara the customer rep is an angel she is so sweet and her customer service skills is very high. 5 stars for you.

Ms Barbara is a wonderful lady.

I have used this facility in the past and am a returning customer. Their units are impressively clean and so far I have seen no bugs in the climate controlled units.

Barbara very helpful.

Barbara did a great job helping us with our new storage units.

Barbara was very helpful in helping us find a great price for the units. She was very friendly and had great customer service.

Melissa and Barbara are awesome. So helpful

Barbara was very help, and polite. Enjoyed speaking with her, and will tell my friend about this location. Thanks.

Melissa was very helpful fantastic guide and will definitely recommend her and P S to everyone. The company really should take her lunch

Barbara was very nice. Clean place easy to get too

I know it has been months since I was suppose to write a review. But I have been busy with a baby, school, and another baby on the way. Lol. I know I know. But anyways. I want to say thank you for Barbara who was super helpful with me and helping me get my storage I needed while moving to a new home and everything. Very professional, sweet and super kind and patient with everything. Again I appreciate it. Thank you!!!

Hey everybody. I have been meaning to do this review for a couple of years and I’m finally getting to it. We have had a variety of storage business with this location we’ve had up to three units juggling at once. My first At a girl goes to the fine lady in the front office Barbara. My second at a boy Goes to the guy that’s there most weekends and I’m sorry I cannot remember his name. We’ve had a very long running relationship with this particular storage unit and I have been treated like I’m made of gold. Thank you everybody at this location

Barbara was very friendly and helpful. The unit was clean and well taken care of. Would definitely recommend!

Wonderful services, very clean & Barbara was very professional

Barbara the manager there is super helpful and very knowledgeable of her job I lost the keys to lock for my unit and she promptly got me in touch with a locksmith and got me a discount as well I would highly recommend this place.

Excellent customer service!! Made the transfer service very easy and affordable.

Great place stored my things about a year

Barbara made the whole experience fast and easy. She was quick to answer any questions that I had and very knowledgeable about the information I needed. I would definitely recommend Public Storage.

My experience with Public Storage was spectacular, specifically my encounter with Barbara. She went above and beyond to meet my needs. 10/5 stars would recommend.

After 4 months of waiting to receive my reduction in rate charge I was finally approved, even though I had received confirmation of my reservation with lower rate by my e-mail application. It all turned out in the end what I had hoped for and expected. I want to thank Daric and Barbara for their help in resolving my problem without their help my problem and satisfaction would have been quite difference.

Barbara and Darick are really good to work with. Thanks!!!

I like the sevice that Melissa and Darick gave thank you guys

Very pleasant place and very helpful

Darick is just a DOLL. He answered all of my questions and met my needs. And I give the cleanliness of this property 10000 stars!

Melissa was really awesome and super helpful!! If i lived closer I'd definitely ask for her number 🌹Good people

I went from a larger storge to a smaller one and Barbara & darick went out of there way to help me. it was very appreciated.

A great experience, easy set up and friendly staff!

Barbra and Derik are amazing! They have been so helpful with the moving process!Thanks!

Barbara’s customer service is excellent and been very pleasant every time we’ve had counters together canasta better place to store my property

At the storage for over a year great customer service every time our paths cross Barbara at front office is impeccable customer service and does the weather and beyond always help me thanks

Staff was helpful and the prices were great thanks Barbara.

I’ve been a long time customer for years. Very clean property and Barbara is AMAZING! She’s always very friendly and helpful!!

Great place to get a storage unit!

We’ve had a storage unit here for a short time and the staff has been amazing. We especially like the help and assistance Barbara gives us. They have been speedy with fixing broken items on the property and the property is always well maintained. We truly appreciate having someone on site for the added security.

Fast, friendly, service. Barbara is very helpful and knowledgeable.

The manager or guy who set me up with my unit was extremely patient and helpful. I missed my reservation like several times and he worked with me. That being said they totally mislead u. I was told $1 first month web reservation special. They sent me confirmation with the total beinf $24 to move in and $40 monthly after that. Cool. Well tuens our it wasv$75, not $25 as the bill stated they emailed me with the confirmation number.. .$20 for a lock because mine is not a circular lock and I couldn't get one from my house by 5:00. Then they CHARGE MONTHLY INSURANCE ON TOP OF YOUR "RATE". SO ITS $55 A MONTH NOT 40 FOR MY UNIT!! makes . E upset moving already costs so much and Im on a budget so when i call and speak to staff and ask the total move in cost I will pay when i come in and am told $24 total vost and receive an email saying $24.. and pay $75.... That really ticks me off and I didn't have enough. Had tk borrow more money thankfully that was an option. Otherwise i would have lost all my belongings as i have to have them moved bu tomorrow and they closed at 5!!

Barbara and Darick helped me so much! They were amazing and made it so easy! They made me laugh and made this experience so easy! Would definitely recommend!!

Barbara was helpful and prompt, she made sure our new climate control unit was clean and convenient for us to get to.

Soo clean friendly and very caring and understanding to my needs..Not a lot of businesses like this..

Had a wonderful experience! Barbara was awesome and very helpful! Everything was clean, neat and exactly what I was looking for!

Excellent, helpful tips and professional

I'm not one to keep my belongings in storage. But if it comes to a point where you have to. Public storage is the best. I have rented a 5x10 for almost a year now. I've dealt with a couple of their customer representatives. But Barbra out does them all. I don't look forward for making my payment each month. But I do look forward to seeing and talking Barbara. Thanks

Great rates, friendly service, and they had exactly what I needed. This is a nice facility that I won't be worried about my things being stored here.

I had never rented a storage before today and Barbara made it very fast and easy. She is so nice and professional and answered all the questions I had.

Wonderful staff and very helpful and courteous. The facility is very clean and well kept. Best rate around town.

Firstly, shout out to Barbara and Derrick for making my experience absolutely stellar!! The storage facility is by far the best experience I’ve had with storage, it is very clean and well kept. It is fairly priced as well, very competitive. definitely recommend to anyone with storage needs!!

Good experience renting a 5' X 5' unit - they do require at least a $11 per month insurance payment that doesn't show up in the ads. Golf cart was broken - nice long walk to the far SW corner of the property in 92 degree weather.

Barbara was great, great price, for the unit! Very friendly and efficient! Will definitely be back if I need a unit again!!!

Barbara was very sweet and helped a lot I would recommend this facility to everyone

I called and visited several places. I was under the gun. Barbara was very helpful and a true joy to work with, making a stressful situation way better.

I am not a big fan of Public Storage because of their poor customer service. Also, beware of bait and switch tactics with respect to online pricing. The monthly price that you start with will be guaranteed to increase a couple of months after you move in. This location is dark in many areas because the company refuses to repair lighting. I have an inside unit with a light fixture that has never worked. When I contacted Justin to request repairs, he told me the company would not be fixing the problem because the whole building was out, to include all exterior lighting. There are much better facilities in this immediate area that will appreciate your business better than Public Storage!

Barbara was amazing!!! I love this site!!!!!! She was so helpful and so friendly!!!

Darick and Barbara are very professional and helpful , I would definitely recommend them !

Darick is awesome. Great help. Good experience overall.

I love this site and Barbara was the best. She helped us through the entire process and was very personable and courteous. I would highly recommend Public Storage to my friends and family, especially this site and their staff. Thank you so much for such an easy and pleasant experience.

Very helpful and courteous

Efficient and friendly!

Barbara was awesome!!! Very helpful!!!!

Great costumer service!!

Great staff and great price will be coming to store here

Very friendly and clean. Barbara was very helpful and took us to our unit to make sure it was what we were wanting

Rude management! She was downright hateful on the phone. I went around the corner on Morgan. I not only got a better deal but STELLAR customer service!

Barbara was wonderful and very helpful. Went above and beyond to make my experience wonderful. Even had the pleasure to meet the regional management team as well. They were super friendly and a pleasure to be around. Highly recommend public storage.

I've had storage units with different companies for years now and I have to say this is by far the best customer service I've ever experienced!!! Jennifer was SUPER sweet & helpful. She gave me tons of advice on how to help me safely store things & preventative measures I can take. She made sure I had everything I needed. Very detailed. She also went above and beyond to make sure my unit was nothing less than perfectly clean!!!So happy I chose this storage!

This Public Storage has the cleanest facility, friendliest staff and amazing bang for the buck! Justin and Barbara have been very accommodating to our needs. Justin answered all of my questions in a professional and thorough manner with an exceptional attitude toward the best customer service in the industry. I highly recommend this safe storage facility for your most valuable possessions with the upmost certainty that you will not regret it one bit.

The staff here are great!!! Finally got an awesome team from past managers!! Thanks Justin your the greatest ever!!! Glad your here!!!

I love Justin, he seems to be the only one working. When he wasn’t there a Jennifer was there, and she was so nice and helped me with everything. She even convinced me to buy a humid control thing for my storage.

Justin was a great help in getting my unit and helping with storage needs. Thank you.

Mr. Justin and Mrs. Barbara are amazing. Very nice people got me a storage today with no issues. I wish it would let me give them a 10 star! They deserve a raise!

Amazing customer service and very well priced!! Barbara and Justin are both very friendly and knowledgeable.i would recommend this place to anyone in need of storage services

I had a wonderful experience this is my second unit and the lady Barbara is a wonderful human being I really enjoyed my experience and I’m really feel blessed to have met Barbara

After a rough customer service start of the day at another local business, I had the pleasure of meeting Ms. Barbara. I was not very sure what type of storage I wanted or needed, but she was very patient in meeting my needs. The process was quick and easy. She took me on tour of the facility with the hopes this would ease my mind on the rental. I appreciate her kindness because it was a cool and windy Oklahoma day. Thank you Ms. Barbara for all you help.

Barbara was very helpful, I will be sending you more business because of her.

Kristen was very helpful and provided excellent customer service!

Justin was very helpful and polite!

The property and units are well managed , and the staff that I have encountered have been very friendly, helpful, and accommodating when possible . Barbara has excellent customer service skills and is my favorite ! Overall , the only negative feedback I have is the late fee policy / lock out occurs within 7 days of late payment, which seems unreasonable based on the high cost of their units (specifically a 10x10) compared to the other sizes. I DO feel that my items are secure and safe at this property .

Terrible experience thus far. We rented a unit on 01/25 and have been by the location twice in an effort to get Barbara to remove their lock from the door. AGAIN I took time off work to get this done today and was met with a locked door and a sign indicating that the clerk was out. I returned near the end of the day and found the office door locked at 5:50pm; 10min prior to the posted closing time. I’ve paid for a unit that I am unable to put my stuff in! WTF!

A lady by the name of Barbara went above and beyond to help me find the perfect space. I was greeted with a smile and left with a smile knowing I was well taken care of. If you need storage this facility is clean and has good prices.

Justin was very knowledgeable and professional. He answered all my questions thoroughly and left nothing undisclosed. Great manager

Justin was amazing, he was friendly, helpful, knowledgeable, and was able to make things work for us. The location was clean and well taken care of.

Justin (site manager at SW 15th & Morgan, OKC) was very polite, professional and helpful with our storage needs and subsequent move out of the unit. We had a full-size semi and trailer that needed to get to our unit near the far back of the facility. They were able to get in and out without any incident. Very impressive. Justin seems to run the office well and it is clean and well appointed. I would store household goods there again. It felt safe, clean and well maintained.

Justin was very nice and helpful. Affordable and clean

Do you have any TV spots open at this time?

This place is clean. Nicest storage units ive used in 3 states. Justin the manager is amazing. Always has been extremely helpful and brightens my day. This move has been not so fun but knowing our stuff is in a nice storage and the staff is very nice makes things so much better.

Darick was super nice and very helpful! Will definitely suggest this place to everyone.

Justin did a great job. He was very professional. The location is well kept and clean. I’d recommend this location for any storage needs

Thanks for the great service, and a unit available when I needed it.

In over all a great experience. Justin, name of the gentleman whom assisted me with such profesional customer service is much appreciated always a smile and attetiveness. Thank you

Professional, helpful, knowledgeable, courteous. 5/5 would recommend!

Had great customer service with Donna. If you need a storage place , I recommend this place. Thanks Donna , Linda Wolf

Came in with a friend who was cleaning out her storage. Donna was very nice, didnt try to make us feel bad for leaving, wished us good luck and was super helpful. If I ever need a storage I'll be using Public Storage, thanks Donna!

This public storage location has poor management. Don’t expect to have a reservation honored here!! If you live out of town and reserve a unit or RV spot they will just give it away. The district manager literally told me a reservation does not reserve an RV spot. Look up the definition for reserve!! They don’t care about customer service at all!! Do not rent from this location !!!

RENT FROM ANOTHER CARING AND HELPFUL PLACE. Facility is clean, office is organized and Justin was polite. However I went by on the 1st (the due date, not late or past due) to inform that I was not renewing. No one in the office (1245 I'm sure he was at lunch as I was also) and I left my unit door open as a sign that I was out (also in case I forgot to call them later) but it was already empty, clean and no lock on it. Justin called me once he noticed the door open (about 230), informed him I was vacating and he says I am responsible for another months rent. I rented the unit on 6-28-18 near the end of the month and was told that I was paid through 8-1-18, the date I cancelled. Now they want me to pay for the whole month of August. Pay attention to your contract. Justin informed me there was nothing he or I could do and that it would be going to collection. I called PS, their rep didn't even explain or review anything. Just said "Yes that's the correct amount you owe, anything else I can help you with?" I was on the phone with him for all of about 30 seconds. RENT FROM SOMEONE WHO CARES ABOUT THEIR CUSTOMERS AND UNDERSTANDS CUSTOMER SERVICE

Justin was very helpful and was very polite.

I have storage units at 3Public Storage facilities, Donna's is a sweet friendly face I've seen at all three. Thank you for the great service.

Justin helped us with ease and made the process so quick. Very nice and personable representative for Public Storage. Also, recieved the best rate in town at the last minute! Would definitely recommend them for your storage needs, whether thats boats/RVs or as small as a 5ftx10ft unit. However, I would advise against purchasing tape or other packaging needs from the store. Its overpriced and the packing tape was so thin and cheap it would tear before I could tape across a box.

Justin was very professional and great to work with.

The Property Manager Justin was awesome during my visit! Courteous, efficient, answered all my questions and helped me set up online access to my account. Great overall customer service!!!

Manager, "Justin" was very polite, professional and helpful in getting us on board with signing up for our storage unit. The facility was clean and appeared well maintained.

Justin answered every question we had quickly and explained the rental agreement, payment, etc., in a simple manner. He is very personable and we enjoyed our appointment. We left confident that we had chosen the right place to store our belongings. Thanks, Justin!

I received excellent customer service at this Public Storage facility. We pulled our new travel trailer down the Turner Turnpike in 35 mph gusting crosswinds including that 30+ miles of narrow lanes due to road work. I called to report our slow progress, and Justin assured me that he would wait for us. He met us at the gate and led us to the covered parking we had reserved, patiently ignoring how late he had to stay for us. He walked me through the sign in process although I was missing some documents for the moment. Clean facility, roomy parking space, easy-to-navigate corners even with a long trailer. Couldn't be happier with this facility and especially Justin. 5-star customer service, at least. Defintely recommend this Public Storage. Thank you, Justin!

GM was very professional! Answered all our questions! My husband and I we're very in impressed with our decision. Thanks!

Came into pay and greeted by justin he was friendly and took care of the payment quick and easy

Went in on Sunday to make a payment. Justin was very efficient and was able to answer all my questions about getting a bigger storage unit.

Never had any issues and always feel secure:)

Wonderful!! Recommend!

Really enjoyed Charles Shelton extremely nice employee who greets me when I come in when I have questions over the phone is quickly answered I never met an employee who is so dedicated to their job I give public storage and their empolyee. Charles Shelton a five-star..thank sir for answering my question I had also want to thank you for such a clean property

I rent at mustang public storage customer service is so amazing Charles Shelton was a very polite young man who was very respectful has a lot patience I asked so many questions and he was so kind to me and my family I highly recommend him as a 5 star employee and the property is so well kept thank you sir for everything.Mrs sanford

WOW!! Can't say how much I appreciate the Area Manager, John ! His Customer Service is outstanding! Resolved any issue I may have had . Certainly Made my day knowing that they do care about their customers and the service they provide! Thank you so much John!! Should I ever need a storage facility again, I will be going with Public Storage. Would Highly recommend

Highly recommend! Great staff. Clean facility.

Very helpful with determining the correct unit size. Friendly service!

Great place and good employees

Was very pleased with Angela and how she handled all the customers in her office at one time. She made sure we were all helped in a timely manner. Will always continue my business here with her! Great job Angela!

The property manager was awesome. She was extremely helpful and very knowledgeable. I called her after the 1800 numbers customer service was rude and very disrespectful. She apologized for them and resolved the issue quickly and was very polite. She single handedly kept my business there as I was going to pull my items and go to another storage facility. Great job!!!!!

Great management and above all else, very friendly and informative. The on-site Manager Angela is very much a customer focused, problem solver with great follow up skills. I'm a Lifer Now!

UPDATE 2: Refund received. Thank you, Angela! _____________________________________________________________________ UPDATE: I spoke to Angela (someone different than before, Ashley) and she has put forth the effort to contact John (the decision maker) and explain my situation to him. They have agreed that I should be refunded, and she spoke with Charles about how the reservations work so to not do this in the future. I will update to 5 stars as soon as i receive my refund, either on my credit card or through a check in the mail. I appreciate a company who works to make their customers (or potential customers) happy. I will be returning for when I do actually move from my apartment. ____________________________________________________________________ I was told by a customer service rep (Bobby) that I could rent a storage unit at a discounted price for a special that ended the next day. Because I was shopping around and not sure whether or not I was moving quite yet, he told me I would be able to lock in that rate for a full week until my decision was made. Customer service rep was great. He gave me the number to someone in the location near me. I set an appointment with Charles in store to see him the next day at 12:30 (the special ends this day). He said he couldn't fit me in to see him the day I spoke with the rep. He never showed up to our appointment. I called a few times and he never returned my call. I called back around 4 and he said he was finally back. I was expecting to lock in the discounted rate when i got there (and decided I liked the facility) with my reservation, but he informed me that to get the discount, (and for it to carry month to month) I had to pay right then and there for it. I paid for it thinking I had no other choice considering the store was almost closed for the day, and the rate was a good one. Someone calls me a few days later to see how my move in was, and I told her about my experience. I told her that I wasn't sure if i'd be moving and i didn't appreciate the deception to get me in store and signed up after being told I had a weeks time. She said to let her know when I knew whether or not I'd be moving because the customer service rep was right. I should have had a week to pay and sign the contract. If i move and need the unit after all, no problem. I end up not moving and it seems no one can make the decision to offer me a refund.... Incredibly disappointed. I liked the facility, don't like the service.

Charles took care of everything we needed. Thumbs up!

Charles was very nice and imformative. Got me up ans going in no time!!

Charles was helpful and good host!

Manager is very friendly and helpful.

Unit was broken into without any explanation. There was "no" camera where my unit happen to be. Ashley the manager didn't show much sympathy. Took my business elsewhere. Prices were fair though.

Angela is very professional and helpful. While I was there two others came in to rent. She was alone but managed to help all of us quickly and efficiently. Great job!!!

I like the service snd how very clean the units are. Charles helped me and he was very professional and courtious.

Always closed

The site manager, Angela, was awesome! She was totally patient, helpful and made our rental experience easy and even enjoyable! There needs to be more people like her in the world!

I was very impressed by Angela's way of taking care of so many people at once and staying so pleasant even when a lady came in yelling at her for something someone else did. Angela stayed calm and pleasant and took care of everyone. She is definitely an asset to your company.

Really nice management

After everything the 2 public storages put me through on Reno in OKC , Angela was awesome. We are moving from Texas to Ok and my daughter and her clicked. She is very friendly, very helpful, and knowledgeable of her job. If anyone asked I would refer them to her location. But not any other public storage which was horrible. It's worth a few miles to go out the way to get to this public storage.

I was really pleased with the service I received from Angela. She was very professional but most importantly straight forward. She gave me several options and took the time to explain the pros and cons. I truly believe I chose the right place.

Angela was great and helped us greatly!

Angela was awesome in explaining to me everything I need to know. She had me in and out and happy within 10 minutes.

Angela was very friendly! Great customer service! Quick and to the point!

I signed up online, and received a call pretty quickly about setting up an appointment to go in and sign paperwork. I was able to go in a day earlier than my appointment and that was no problem. Ashley was wonderful! Very informative and extremely efficient! Ashley took the time to show me a unit so I knew if it was the correct size or not. The site is very clean, which is important to me. The only con I can think of is it would be nice if you could access your storage later than 9:00p. Overall, I am pleased with the customer service, storage unit and price. Thank you!

Reserved online and paid in person. Easy.

Charles was very knowledgeable with the process, great service!

Pleasant and knowledgeable on rental units and business dealings. Thanks!

Charles was very friendly. He made check in easy and painless.

Great service, thank Charles!!!

Charles was like an angel in disguise. He helped way beyond what was required. Thanks

Charles was informative and easy to work with to get set up with a unit. The special monthly pricing and $1.00 for the first month was awesome!