Public Storage Self-Storage Units at 3745 NW 166th St, Edmond, OK

Several years ago many of my belongings were damaged in my storage unit at Public Storage because the patched up roof finally caved in, according to a worker at the facility, and at that time I was placed in a larger unit because no other unit was available. Every since that time the storage has been picking with me about raising the rent. I was told when I paid someone to move me out of the old storage into the new one, that I would never have to worry about the price going up because it was not my fault that their roof caved in and I was forced to move into what was available at the time. How ever I woke up the other day once again to a bill saying I owe $109, for this month. I immediately called Roy at the facility. I didn’t get an answer at first, so I left a message and he returned my call. He assured me someone higher up would call me within 24 hours. A call that he said normally takes place within 30 minutes, because that was normal procedure. However it doesn’t matter because no one ever called. I paid for the unit to avoid a late fee and with intentions of getting my things together and getting out of there. I feel so violated and very penalized for their faults.

Ron was very helpful!

David was super helpful! There was an insulation issue with my newly rented storage and he quickly resolved the issue!

Public Storage seems to only want short term renters because if you rent for many years, they will rate hike you out of there. I was on auto-pay. This means the staff wasn't wasting their time hunting down my rent. So why charge me double the rate from what I paid even in my 2nd year after discounts were gone? Can't say its due to rent rates have risen everywhere over the years because they are the same today as it was 4, 5 even 6 years ago. Does Public Storage want to take advantage of long time loyal customers, who pay their rent on time? You would rather see me go somewhere else that is much cheaper while leaving my old space vacant for months only to finally rent it back out for a only a dollar? That sounds like a genius business plan. Or is it because you already have at least five vacant 10x20's, and I must make up for that lost revenue? That makes even better since. So can someone at Public Storage tell me why my rates went from $86 to $192 when that is above the national average for 10x20s? Not to forget that Oklahoma is ranked as the cheapest state in the country to rent storage space, but not for me. I pay California rates. Good luck with these great upper management business ideas. As for a review, It does stay clean, plenty of room for loading/unloading, on-site staff is helpful/friendly, and security fence is a plus. If they had better rental practices for us long term renters, then this location would be worthy of more stars. If you have everything perfect, but when you get policies that run off business, who cares how clean and secure you have it. Thank You for reading this far. Without your reading skills - this review would be meaningless.

Went way above and beyond to help me. The new guy at northwest 166th st in Edmond was excellent and very understanding. Took great care of me and was very pleasant about it. Definitely looking forward to doing business again with them.

Alicia was great she was most helpful respectful and patient thanks Alicia

Rodney at the 164th Edmond location was great yesterday. I needed to move into a smaller unit and he found me one not far from my previous unit. This made the move from one unit to another much easier. He also had all of the paperwork ready to go once I arrived, so there was no time wasted and I could start immediately moving my stuff. I really appreciate his help and positive attitude during the entire process.

Ray has been beyond helpful with my needs! He has gone the extra mile and taken photos so that I can see where my units are located in order for me to be sure they will work for me. I cannot recommend this storage space and Ray highly enough. It is so nice to work with someone so kind and helpful!

Kendra is absolutely the best at helping getting the right storage space. Super friendly, explains everything do to the wire!

Store #26584. Highly recommend. The manager Ray is awesome. He really knows his stuff. He is very helpful and goes above and beyond. Would recommend this location and manager to anyone. He always answers any question that I have.

Tonya was very helpful today giving me prices for several size units for my company.

Very clean property. Ray is very helpful and really knows his stuff. A great asset to your company. I would highly recommend to friends and family

Property was clean manager was friendly

I work for a 24 hour a Moving Service Company we have to store the stuff we moved for the people that hired us

Perry was amazing! Great help and very informative!!! Highly recommend!

Ray goes above and beyond!

This place is outstanding. Always helpful and friendly. But just recently the manager went above and beyond to help me when I locked my keys and cell phone in car. He helped me make arranges to go back to my house and get my spare set of keys. He made what could have been a long and terrible experience just a minor hiccup in my day. Thank you! Thank you! Thank you!

Ray is AMAZING!!! He always goes above and beyond! He is very attentive and does what he can to make our experience enjoyable! Thank you Ray!!

Ray in the office is AWESOME! He is friendly and is always willing to go out of his way to help you.

Ray is GREAT!!! He's the best!!!!!

This property is always clean, and the manager Ray Hill is always professional and polite. I would recommend public Storage to my friends and family for all there storage needs.Ray was very helpful to ask when we first rented a storage if we needed extra supplies which was helpful.

Very comfortable!

Always helpful and friendly. Thanks for keeping our "stuff" safe.

Ray (property 26584) did a fantastic job getting us set up with a storage unit today. Despite some technical hiccups between the online reservation and the stores systems, he worked to make it right and definitely wanted us to have a good experience. Would certainly recommend.

Petty was fantastic! He was very helpful during the whole process!

Perry was so very helpful, hospitable and kind! Highly recommend this place and their employees!

David was very friendly and helpful. Overall clean looking place.

Johnathan helped us with a storage unit recently. He was very polite, professional, knowledgeable and helpful. The units are well maintained and secure. Very good experience.

Perry was very Friendly!!!

Man this place is great they have rooms of all sizes and very profesional desk service! I am bringing my junk to here from now on!

I have used this storage center recently after moving to Oklahoma from Texas. Perry has been very kind and helpful. He is always thinking about the client with their possessions stored in the location he is responsible for

Very clean facility! Perry is awesome- very knowledgeable and friendly! Best prices of any storage facility in the nw OKC area.

Got a little behind on my storage bill and stopped by and met Perry for the first time. He was very helpful, nice, and a true example of what customer service is all about. Thanks Perry!

Super easy to sign up, clean facility, and help from Perry!! I definitely recommend this location!

Perry was really helpful and friendly. Great place!!!

Perry did a great job.

Great storage site and Perry (MGR) is the best!

Perry is the best!

This storage facility is great! Perry was really helpful and went the extra mile to accomodate my needs. Thank you so much!

Great location, easy access, great employees, clean and well taken care of property, would recommend to any one looking for a place to storage their stuff.

Perry was very informative and helpful

Perry, for Public storage, helped me tremendously. I highly recommend using Public Storage. The facility is very clean and well secured.

David was very helpful and informative to all my questions and concerns.

Harold is fantastic and I will recommend this property to anyone else.

Very clean facility. Harold was very nice and helpful. Would recommend.

Perry was very welcoming and helpful.

Awesome facility! It's always clean,secure, and the price is great.

Thanks Vikki

Ray.. he is always so helpful. Thank you for all the help.

I highly encourage anyone looking to rent storage space you see David at this location! He was extremely helpful with setting up a unit and he even went above and beyond by helping me load things into the unit the next day! Excellent customer service :)

David did an excellent job of showing me around and helped me rent a unit. Thank you.

Clean property

I want to thank Diane Brown for her attention and personal touch. Angel G. Moreno U.S. Army (Retire)

Diane was the best!

Great place to store your stuff! David was very helpful and friendly. Definitely a 5 star experience!

Diane gave great service! Thx

Diane is great

Diane was such a great help and super nice! The facility is easy to get to and easy to use

Great customer service by David.

Great customer service. David answered all of my questions. Facility was the cleanest I’ve seen.

Diane is seriously the best! They idea of getting a storage unit is not fun but she is made is such a delightful experience. I laughed so hard and got everything I needed in no time.

Great service. Diane was friendly and helpful.

Diane was amazing! She was so helpful and kind! Definitely recommend :)

Diane was lovely, and very charismatic. It was very easy and quick, definitely would recommend.

Diane is so helpful and friendly ! She explained everything thoroughly and addressed any questions we had. There are plenty of storage units available but I would choose this one over and over just because of her kindness and great attitude !

I really enjoyed my service here ! Diane was so helpful and kind. Quick and easy process to get set up! Really affordable prices as well.

Ren was great and very helpful. Prices are affordable

Had a great experience with the lovely Diane!

Facility was nice and clean. Dawn is very nice.

Great customer service!!! The store manager Dawn was extremely helpful and knowledgeable!

Wonderful friendly service. Kindly answered every question I had and assisted me happily when I needed help. Even though we were there for relatively short period of time, the staff was fantastic!! I would highly recommend using their service for all of your storage needs.

Diane Brown is the best ! She provides excellent customer service.

The best customer service in town! I was in a rush to get a unit and David was super helpful and made the process quick and easy! I highly recommended them!

Great experience

David was extremely helpful in getting me the storage space that I needed. Cheapest prices in this area and in a very convenient and safe location.

Excellent Service!

Great storage, great customer service,

David's customer service is wonderful!

Diane was such a lovely help to me and my boyfriend, I recommend having your things here ! Very nice and safe but she is a wonderful lady !

customer service was outstanding at this location!

Great service! Very helpful!!

Clean. Quiet

Fast, and Friendly Customer Service by David! Storage grounds/unit were clean and ready for move in.

This was the fastest and easiest experience that I've had at a storage facility. The grounds were clean and neat. I was exceptionally happy with David's customer service.

Quick friendly service

I was extremely happy with this property the property manager at this property was well-informed and very pleasant to work with I will recommend this location to anybody

Nice clean storage facility! Very friendly and helpful staff. Would use again!

David was extremely helpful and efficient! Thanks so much!

Location is wonderful, facility very clean, David is very knowledgeable and friendly will recommend this location

David was very helpful and provided excellent customer service. I will highly recommended Public Storage.

The unit manager was extremely helpful in getting me transferred into a larger unit and insuring that I held the unit by making reservation for the unit I needed! His suggestions aided my efforts in saving dollars at this site with moving more that a few dozen feet from one unit to my new unit! He also made me aware of all the details that I need to understand while transferring from two units to one unit! I have dealt with several public storage employees and this unit manager is this the best I have experienced!

This property is very clean and well taken care. David is a great property manager was very helpful with information.

David did an awesome job explaining the whole process to us. I would highly recommend using this facility.

David was great and amazingly helpful with getting us set up with a unit.

Great customer care!

Very helpful and made the process easy. Highly recommend

David was super helpful and friendly

Great informative and curious service. Explained everything and was in and out quickly.

David was thorough, polite, and knowledgeable. Excellent customer service.

David is great!!! Super funny and was great to chat with. Easy process. Time will tell!!!!!!

I got my storage until today and Pam was the sweetest lady ever. The units are cheap and have great security.

The manager that works at this location was able to answer all my questions he show me the property it was nice and clean

I went into the office to ask a question and the property manager David was so helpful and he always make sure that my questions are answered. So glad I'm storing at public storage

David was extremely friendly and helpful. Made the process of renting simple and fast. Property manager Ray was there to make the experience laughable and friendly.

Pricing was good and David was very helpful and professional!

David provided excellent customer service throughout my whole process. He went over an beyond his job duties in order to verify that I was taken care of. And even though I didn't arrive to the location until closing time on a Friday night due to traffic from coming out of state. He still was willing to assist me with a smile. Customer Service like that is hard to find. The prices at this location were the lowest in the surrounding area. The customer service was priceless. I would highly recommend that you use this company as well as this location for your storage needs. Thanks David for all of your hard work...it didn't go unnoticed.

Pam was very helpful and friendly. I would definitely recommend this storage facility! They treat you well and the units are clean.

Great service and the best pricing!

Dave was very helpful and took the time to go over everything with me.

Excellent customer service! Explained everything well!

Pam and David were both extremely helpful, personable, friendly and able to answer all questions I had!

David gave excellent customer . Service has been great so far.

The manager was very knowledgeable about the units and products they offer to help with moisture. Very friendly and competitive prices.

The staff was extremely helpful and made sure I was happy with my unit. They made sure I was able to access through the gate, etc. Would highly recommend them.

Great job! Cool person!

Clean, convenient, many storage unit options.

Yes, indeedy. I have found a cheaper storage unit right in my neighbor! Lovely management folks too.

Awesome service very nice

They were very friendly and soooooooo helpful..very pleasant experience

Great people very knowledgeable, fast service. Great experience.