Public Storage Self-Storage Units at 1650 N 9th St, Broken Arrow, OK

Jarvis was an absolute saint. He went above and beyond to help us in getting the unit we needed. Thank you Jarvis for all of your help.

I had a great experience at Public Storage, thanks to Jarvis, who went above and beyond to help me secure a storage unit. Initially, I encountered a few challenges with customer service, but Jarvis completely turned things around. He was not only patient and understanding but also very knowledgeable, walking me through the process step by step. His dedication to ensuring I found the right storage unit exceeded my expectations. It’s rare to come across someone as customer-focused and helpful as Jarvis. If you're looking for excellent service, Jarvis is the person to speak with. Thank you for making what could have been a stressful experience so much easier!

My experience with Public Storage has been TERRIBLE. I had my things in storage for less than 3 months. Within that timeframe my belongs sustained water damage and many things were destroyed. The office was clueless- informing me that they did not know of any damage. The customer service I received was a joke. I removed my things on the 2nd of January the month and was still asked to pay the entire month’s rent despite the damage. After calling a bunch of times before finally getting an answer I was told I would be refunded Januarys rent if I change my previous 1 star review. Well that wasn’t the full truth. I was refunded Januarys rent after I changed my review. Then the following month I received a call from a debt collector stating I owed the exact amount I was refunded. I then called this location and was told it would be fixed. Now, a few weeks later I have received a letter in the mail from a debt collector requesting a payment. Save yourself a headache and DO NOT do business with Public Storage.

I had the easiest time reserving the perfect-sized storage unit for me. Jarvis was very helpful and made the process extremely smooth. We also had a pleasant conversation, and I looked forward to seeing him around again. I highly recommend Public Storage due to their friendly staff, ease of use, and convenient location.

I had a personal issue and this facility was so gracious to help me out thank you would definitely recommend using Public Storage

While some increases over time are understandable and expected, Public Storage raises your individual rates and literally penalizes you the longer you stay with them - and no, it is not an introductory vs. permanent rate thing nor is it simply their 'normal' rate increases. It is literally an anti-loyalty practice they employ. Public Storage has this no-accountability gimmick set up to where the local management has no control over rates and you have to call the corporate 'help' number and if you are lucky enough to actually reach someone, they say they can't do anything about the rate - everybody always points upstream in the company giving no one you can actually talk to any ability to help you or make things right when they take advantage of you on the rates. You can beg, as though you're asking for special favors, and 'apply to stop a rate increase' which will work only once and then deny every time after that. With having multiple units for years, I can see what they are doing over time with rates and it is just flat out wrong! They just raised the rate on one of my units to a monthly rate of $305 and the rate for the same unit is $151 (locked in for at least a year) for anyone else walking in off the street at this time. The only way to avoid their penalties for long-term renting is to rent a new unit every time their rates go up by a ridiculous amount (because they go up so much more for current customers than their current price sheet) and move all your stuff from one unit to the other and then cancel the old unit. You will then have a better rate for another year, but ridiculous to have to move all your stuff in the unit just to get the same rate as everyone else gets renting the unit on any given day. Have had to do this before and am now getting ready to do it again to avoid their 'loyalty penalty'.

My mother in-law moved here from California and needed a storage unit. She called in and dannie was the advisor handling it all for her. Now my in-laws are elderly and needed help figuring out the lock system and dannie was more than willing to help them out. Dannie is vary professional, polite, certious, and most of all patient and lord knows my mother in-law is hard to handle. Thank you again dannie for helping us all. You make my mother in-law feel at ease knowing her stuff will be safe.

JARVIS! He went Above & Beyond for Me! I could not afford the continued Up in my Rent due to a serious change in circumstances w. my health(brain surgery & unable to work). I plan to stay here a very long time because my unit holds all of my beloved mother’s stuff from when she passed away that I will never get rid of!) It went from $111 to $184 in less than a year! But he was So Kind & Very Understanding & was able to Help me w. that rate increase! God Bless You Jarvis! As a single Mama to 3boys it means alot & I seriously cant Thank you Enough! Sincerely, Ashley!

Had a great experience yesterday getting my storage unit was so easy , Jarvis took the time to answer any questions I had and was super helpful

I always have a pleasant experience speaking with Dannie she's always so warm caring and kind, patient she genuinely cares about her customers ❤️ she always goes above and beyond always making extra calls going the extra mile to make sure you have the best experience possible i would definitely recommend public storage in broken arrow!

I absolutely love this storage unit. Jarvis is a wonderful worker and has been ever so helpful. Not only on the phone, but in person. I feel like my items are always safe and secure, couldn’t ask for more. 5 stars! Thank you Jarvis!

I had THE best experience full circle with Jarvis today with helpfulness, professionalism, friendliness, etc etc upon renting a unit!! I would highly recommend renting from this facility hands down!!

Very helpful nice respectful and very clean place loved it great experience Jarvis is his name great person

Dannie answered all of my questions. She was an absolute delight to speak with. 👍🏻

I had to leave a review because of how smooth the process was for us to get situated with a unit mainly due to Jarvis at the Broken Arrow location. Jarvis is truly amazing in customer service. We needed a storage unit in August and he was very helpful and kind. We needed two storage units again today for my brother and sister in law. He was just as kind and helpful in explaining everything clearly and making sure my sister in law was taken care of. Jarvis is the reason we came back for another smooth process. Thank you Jarvis.

Great service! Nice and professional

We were happy to find a storage facility open on a Sunday. Jarvis was friendly, helpful, and peofessional. He answered all our questions and helped us set up the app. The location is convenient and very clean. Jarvis made renting a breeze.

I had the most pleasant experience with Dannie at the Broken Arrow facility. She went above and beyond to help me with my reservation, even making extra calls to ensure everything was resolved. She was patient.She was friendly the whole time.Her professionalism and kindness were evident every step of the way. It's rare to find someone who genuinely cares about making sure everything goes smoothly, and she did just that. I can't recommend her and this facility enough. Thank you for the outstanding service

Jarvis in the front office is professional, efficient and very friendly. His customer service is second to none and exceeded my expectations. Thank you Jarvis!

Dannie went above and beyond to make this experience as easy and enjoyable as getting a storage could ever possibly be! Definitely highly recommend her 10/10 love her, thank you so much Dannie!

Great facility!

Jarvis is great! Always glad to do business with him! Was so glad to see he was at the facility we used this time.

Nothing but good things to say about this place. The units are well laid out, plenty of room to move around,very clean well kept. The staff is some of the best in the business.

Easy rental process, good customer service (Jarvis), pretty cheap pricing. Great experience.

Great customer service, took care of all my concerns!

I’ve been with this storage unit a while. I e judged and had my own opinion but in all actuality that was on me . These people are amazing and I’ve recently been going through Mr. Jarvis who has helped me tremendously and been there for me with my every need. He has worked with me but of course follows protocol. I respect that! If you need a place to go to store your stuff and quickly I recommend this storage unit and make sure you go through Jarvis if he is there to do so because he is respectful and listens and gets you what you need the best he can to protocol. Thank you sir if you see this cuz you Relieved a lot of stress of me!! 😁😊

Awesome

Me and my family Just got a new storage here very peaceful and clean also have great employees as well Customer By the Name Of Jarvis.Jarvis Help.Me Recover My Debit Card I Misplaced during My Move in & Got It Back Thanks Jarvis & Public Storage!

Jarvis was great in helping get my rate lowered. There are benefits to paying your rent on time or ahead of time.

Jarvis is great, made my experience transferring to another unit so simple.

Amanda and Ken are very friendly and helpful . Units are clean and roomy. Very pleased!

Jarvis was amazing helping me today! Highly recommend this place 👍🏻👍🏻

Jarvis was very helpful and kind, went out of his way to be extra helpful!

Great staff and loved the space! Jarvis and Danni are awesome. I will be recommending public Storage to family and friends.

I just wanted to take a moment to say how amazing Dannie is at this storage facility! Her customer service is fantastic! She took us to look at different units that would fit our needs and she is super welcoming. She made the experience for us very positive. The facility is super clean, the storage units are spacious, and the prices are affordable. This is the place to go!

The person who helped me today (Dannie) was EXTREMELY HELPFUL in providing me with the assistance I needed for my storage space inquiries, and I cordially invite ANYONE who needs a storage space to come to Self Storage, because they really do have the best customer service! Thanks again, Dannie!! ^_^

My wife wanted to get a climate controlled unit from here. We went to the office and the doors were locked and no one was there. She then called and spoke to an associate on the phone and the experience was awful. The associate was not helpful, rude, and spoke to her like she was an idiot. 1 star is being generous, definitely won't be getting a unit here if this is how they do business.

Very helpful, Jarvis made it easier to get set up and everything!

We moved out a day into our billing cycle. They made us pay for a whole month for two storage units we aren’t using and will most likely make money off those units for their new renters. It might be “shrewd” business but it is highly unethical. I would avoid this company at all costs.

Nice and clean facility. Staff is super friendly and professional. Highly recommended!

I move customers in and out of there every week. Clean, protected and decent employees. 👍🏼

Staff was very friendly and welcoming and eager to assist. Made the process quick smooth and painless.

Dannie is awesome! In this world of mean and hateful Customer service, Dannie is a breath of fresh air! Her helpfulness and kindness made such a difference in my moving experience❤️

staff was helpful but we had misunderstanding on unit I needed outside unit staff thought I said inside so rental didn't work for me unfortunately:I still rent a 10 by 20 unit and like the public storage when we refunded money (still waiting for deposit refund )it messed up my auto gate access fingers crossed that will correct it self

Aubrey was very helpful

Kept raising the price. Charged 190.00 for 10x 15 outdoor storage. Rip off.

Aubrie was soo amazing a huge help to me she went out of her way to help me find what I needed/was looking for So patient she really took her time to help me soo thank you aubrie i truly appreciated that Amazing customer service I highly recommend public storage and very affordable as well!

Macey has beyond amazing customer service! She went over the top out of her way to help me! There’s nothing like the trusting and comfortable feel!! I would highly recommend Public Storage!

Manager was extremely rude and unprofessional.

Great customer service and clean facility.

Excellent customer service.

Masey Paris was the greatest help and advocate for a company (that has not given my family any assistance in the past).Other locations aren’t hardly open to helping their customers but this young soldier helped me and mine despite her being the only employee on the lot. I’d say public storage should definitely appreciate associates that restore faith in big companies like theirs

masey was friendly and helpful, she helped me move in after going to other locations i would say this one is the best one i have gone so far.

No one ever returns calls unless it’s on their time and they’re trying to contact you about something such as renewing the lease and hitting their numbers. They also raised the price by $40 on our unit and we’ve been there for over a year. Not happy with the current circumstances and staff.

I have used this public storage for 2 years and I most say through covid and all the changes it bought if I had a question about anything, Pam the property manager and the staff there were always available even when there was know one on the property if I left a message they where quick to return my calls and where always helpful and with my travel I knew my belongings where safe. Good job guys. Thank you, CM

Public Storage is awesome! Pam is so kind and helpful. I highly recommend them for your storage needs.

Masey was super helpful and helped me find a perfect deal, definitely going to recommend this place!

Very easy to reserve unit online. App was easy to use. I unpacked 3 storage units and not one bug found! Masey who waited on us was always available and very friendly. One of our boxes was wedged in a top corner of unit and she got it for me and called to let me know she had it. Need more nice young people like her working hard and with a smile😘

Great place to store your stuff! Go see Pam she will take good care of you!

Was not open went to another location they were saying to come to this location 😒 😖