Public Storage Self-Storage Units at 6159 Maxtown Rd, Westerville, OH

All was great-Connie took care of all I needex

We used a 5’x10’ unit for a temporary (<1 month) storage space before we moved into our new place. On the first of the month we were ready to vacate the unit, but originally thought we would have to pay the whole month’s rent since the month had started. Kathy called us back and had checked on our agreement - turns out since we had rented on the 5th of the last month that we were still within 30 days and wouldn’t have to pay the new month for an empty unit! She went out of her way to be helpful for us, and even let us know that a previous tenant had left behind a very nice TV stand that we could take if we wanted it (we did!). Thank you, Kathy!!

Andrea did a wonderful job helping me with the storage unit I need! I will definitely be looking forward to seeing her again. The best service I've received in awhile!

Kathy is awesome at this location. She was extremely helpful. Thank you so much!!!

Kathy is wonderful! Is always very helpful and we greatly appreciate the level of service she provides. Highly recommend this location.

Kathy was great very informative!

Great space, easy to access and clear instructions when moving in! Friendly customer service as well. I would recommend this storage space.

Kathy is wonderful!

Initiated our Rental Today Kathy took great care of us! Provided all the proper info and took time to get us oriented to our space! The building is excellent Our spot was immaculate inside! Easy to set up lock! Ready to move in! Made us feel welcome!

The facility is always clean and easy to access. Property management are always helpful and efficient.

Very helpful staff. Made it easy for me. The app is great.

Great service

Kathy is awesome yeah

Kathy was great! She transferred our spot over very easy!!!

The process was very easy. In fact, on a complicated move from seattle, this was the simplest thing we’ve had to do. Even more, Kathy in the office was a amazing! Knowledgeable and super friendly!

Keisha and Kathy were wonderful , Thank you

Amazing customer service from both Kathy and kisha!!!! I did not end up renting from this location through no fault of them just not exactly what I’m looking for, but they looked up info and prices for me and absolutely the friendliest and professional people

Decent priced Kathy was very helpful

We were very pleased with the location, cleanliness and our two temperature controlled units. Easy access via the app and Kathy was available for any questions and was always very pleasant and helpful!

Not my cup of tea

Kathy at the front desk is absolutely awesome she has an absolutely 10 Stars services and customers services skill like no other I recommend everyone to get their storage space there and it’s secured clean and safe ☺️

The process was great! We are happy with our rental it was quicker.

Very easy to rent the unit. Friendly staff. Very clean unit.

Kathy was great! Appreciated all her help and patience!

Excellent service tonight quickly resolving my lock issue. Super friendly and helpful staff. Thank you!!

AWESOME! Kathy is amazing! Super friendly, very accommodating and easy! Thank you!

Alex assisted me with 5star service

Excellent service. Clean storage. Will use again.

Would definitely recommend this location if you're in need of a storage unit. Dorothy made the rental process super easy! Very convenient location and clean unit.

The customer service is outstanding. All my questions were answered. The secure facility gives me a peace of mind in knowing my property is safe.

Kathy was very personable and friendly!

The app is really handy. It’s very secure and hidden there, so your stuff is safe.

Alex provided me with excellent service today! Sign up was easy and I look forward to using public storage for all my storage needs. Thanks!!

Is there someone who can handle moving some trunks from my Clint’s storage unit to Washington State. Is there a local company that handles concierge shipping? Thanks Stan

Great place to rent from!! Staff extremely professional and courteous. Would recommend to anyone.

I’ve been using this storage company for years! Great, clean facility.

This facility is in a great location, very clean, and the help and support I received from Kathy was phenomenal. She was so patient over the phone in helping me select a unit and made sure to give me the options of two different sizes and two different specials that were running. She was very personable and knowledgeable on all things and made sure we set up a time for me to come in and view my space prior to my rent start date. I would highly recommend! 10/10 experience so far!

We had an appointment to get a storage locker. Appointment was for 1 p.m. we sat in the parking lot for 30 minutes no one on site. Called main number and talked to 4 different people and non of them were able to get us any help So we went down the street and got a locker at another facility.

Amazing customer service. Very friendly and helpful! I highly recommend this facility. Thank you!

had some issues with my storage door and it works perfectly. everyone has been super nice and helpful. i even received in update on the progress.

I am thankful for the convenience of this location as well as offering indoor space! Kathy is so helpful, my space is right by the access door to the office-I’ve been able to knock and ask questions and use the restroom if need be! Taking pictures and organizing my unit is crucial, the lighting is great and I like it’s on a timer to conserve energy. I’ve had this unit almost a year now, and recently received a discount!

Kathy helped me with the auction unit I bought. I appreciate her customer service and her helping me rent a unit to store what I had purchased from the auction.

Kathy has consistently been excellent in every manner of customer service and management. Without interaction with her, my entire Public Storage experience would have been only about the damage to my stored goods. She is competent, concerned, professional, and an asset to your company. She deserves a corresponding salary increase.

Kathy was very helpful and polite throughout the rental process. She gave amazing customer service and pleasantly personable.

They did amazing ! Kathy at the front desk is great

KATHY IS FIVE STARS! We have four parking spaces and she makes managing them very easy!

Clean and affordable storage, good hours, and amazing customer service! Kathy is absolutely the best service representative I have ever worked with in any industry. She goes above and beyond to make you feel heard and valued!

Was looking for a immediate storage place due to an emergency move, kegan was very helpful with my questions and rates!

I ended up not getting a space but Keigan was very helpful and answered every question I had! Thank you!

Kathy was so helpful in getting us set up and showing us our unit! Very convenient, clean and very efficient. I would highly recommend!

Kathy @ Public Storage is a jewel & VERY HELPFUL ANGEL👍 She very versed in her business knowledge & is an ASSET to this Public Storage on Maxtown Road❗️THANK YOU KATHY😄😄😄

Best customer service experience I've had in along time its quite refreshing actually..I recommend anyone whom needs storage to go to the Maxtown location and Ask for Kathy. She's wonderful.

Kathy was awesome and so was Alex, they provided excellent service!

Very easy to register online. The staff was also very helpful- provided detailed instructions on how to get in, benefits of using the app and were quick to make some adjustments to the account for me.

The property manager, Cathy, is very helpful and friendly.

The customer service is wonderful here. I had to downsize units and I did paperwork right then at close time and was completely in my new unit by 9am the next morning. Even though it was closing time, she had no ill feelings on helping me. They worked with me and I've never had a problem there.

Kathy is amazing. I went in while they were closing and she was overly accommodating and super sweet. Thank you for helping one very stressed out mama!

We used Public Storage to clear out some items so that we could show our house with less clutter. Renting a storage was very easy. We made many trips to the storage unit and never had any trouble getting in or out of the gate. Once we cleared the storage unit, the process to turn over the unit back to Public Storage was also very simple. Our possessions were safe and we found no damage to anything stored. We will use them again should they need arise to store some of our possessions.

Great rates plus a friendly & courteous staff.

Everything about my experience here at Public Storage has been great. Five stars for sure.

Kathy was amazing! She helped me with a complicated case regarding my brothers estate and his storage unit in California. Coordinating all of the paperwork and administrative steps was a breeze thanks to her!

Great customer service experience. Good customer service is rare these days. Kathy is a gem! She’s kind, patient and very thorough. At my request, she showed us several units and even suggested one that she felt would be more suitable for us when moving in. Thank you Kathy.

Kathy was friendly and helpful. She went above and beyond, it was the end of the day, but she was unhurried and thorough.

Kathy is great at or job

Great value on the climate controlled units. Online rental was a breeze.

Excellent customer service! I highly recommend this storage company!

Place was AWESOME!! Kathy was super helpful. Rented the unit on the spot. Passed up three other locations to come here because of how great the amenities were!!

Literally the only place in town that could accommodate my storage needs. Wish I checked here first!

This place is close to home, easy access, very clean and secure never have to worry about my things stored here, Kathy always helps the best she can!

My experience was great! We had some troubles with my phone and card and they helped me figure everything out as well as the place is very clean! Kathy and her boss are awesome and both have great customer service!

Kathy is amazing!!! She’s very helpful. If I could give her 100 stars I would. ✨✨✨

The facility is always clean and well-kept. Kathy, the manager does an outstanding job. She is always efficient and friendly. Would highly recommend this facility to anyone looking for a storage unit.

Nice staff, conveniently located, secure access and good hours

Jerry was very kind and helpful to me. He went out of his way to help me with a problem. Great employee.

They are the most helpful! Gray was great. Even though I ended up renting at a different location because of my needs he helped me set it all up and made sure I was taking care of.

A great, clean storage facility. The managers go above and beyond to help you out and make sure you are satisfied! I would highly recommend using public storage-maxtown!

Very nice, clean, and convenient. Very nice and helpful office folks

Kathy was super helpful and stayed on the phone with me, talking me through the eRental process and explaining move in dates and locks and such

I appreciate all the help Kathy gave us. Friendly and helpful. Units are very clean.

Kathy was very patient and helpful with my Questions!

Staff very pleasant to work with. Facility clean and nice. Nice neighborhood. Made move easy and less stressful.

Kathy is amazing and very helpful, kind. I was very impressed with this facility. It is well taken care of, well managed, new, clean and in a convenient location. I would definitely recommend this location.

Very happy with service here. Needed temporary outdoor storage for my RV. The booking process online/with the central office was a tad confusing, but once they reserved my spot, life was good. I reserved a few weeks ahead of time. From that point forward, Kathy called me with more details and better explanations about accessing the storage area, explained the pricing for after the first month, and was very patient with me. Accessing my RV during the available hours was fine. My gate code always worked, and I felt my RV was in a safe place. I would use this place again.

Amazing customer service at this facility and especially Carly. Carly went above and beyond to take care of my storage needs. I highly recommend this place.

Easy and efficient company!!

We have loved our experience with Public Storage on Maxtown Rd. From the moment we rented the staff is so friendly and helpful. Facility is clean and smells good too! The ease of access to our unit is excellent. The facility has a brand new feel to it making us very comfortable storing our things. If your in need and in the area this is one to look at first!!

Absolutely the best customer service ever, Kathy did an amazing job.

Kathy was very understanding and very nice and great at her job!

Easy to use

Very impressed with this location! Kathy and Mandy were phenomenal, they were patient with me and made sure I had everything I needed. We even ran into a hiccup with my unit reservation but they ended up sorting it out for me in just a few minutes. I'm so glad I chose to store here!

These guys went above and beyond to make sure we are taken care of while touring the east half of country with our racecar hauler. They are so awesome we came back this summer. Would highly recommend.

Kathy and Carlesha were very helpful. They both have so much energy and were helpful meeting my storage needs. They made recommendations for storage packing needs and also showed me the units that I desired to rent. I really appreciate the time they took with me today. Ask for them by name, you won’t be disappointed in their service provided. 😁😀. Would have given 10 stars if able too...

Flawless move in experience! I arrived early on Sunday morning and everything was great. I highly recommend this facility as it is super clean and secure.

Stopped in yesterday to rent a unit while we do some home improvements. Have used this location in the past. Easy , fast, friendly staff. Units are clean and dry.

Kathy was very helpful and professional. If not for Kathy at the Maxtown location I would have nothing positive to say about this company other than the grounds are extremely clean. A couple of months back we had to speak with an employee at another Westerville location who was irritated that we came in to rent a space. Eye rolls, sighs , and all. We interrupted their Facebook time. We ended up leaving and going to the Maxtown location. Luckily Kathy took care of us. After some comparison shopping we found Public Storage to be over priced. There is no care for the customer. We were supposed to write a review so my review is as follows; Kathy at Maxtown is amazing, but PS is just another corporate giant who does not care about their customers. Kathy is 5 stars. PS gets 2 stars.

$696 price increase !! Pulled a bait and switch on rates, put the prices up $58 a month on two units within in two months of renting them so a $696 price increase over 12 months , that's criminal was told "sorry it is what it is, the District manager said no and we can change prices every month if we want" now I was told this politely so that was nice of them. Reminded me of a prostate exam!

Upgraded to a larger unit! Kathy was extremely helpful and courteous! She gave me all the details and my options, including saving me some money! I work in retail so I really appreciated her level of professionalism and kindness! My transaction was seamless and quick! I will be recommending this place to everyone I know! I don’t care if other places are cheaper! For me, it’s about the kindness in others!!!

The facility is clean and convenient. The app features makes account access a breeze. Kathy is a sweetheart; she is very accommodating and a joy to work with.

Kathy was wonderful to work with! She fielded multiple calls from me...answering many questions and never once sounded irritated or short with me!:) I would highly recommend working with Public Storage. Thank you, Kathy.

Very friendly staff. Very clean facility. Great indoor/outdoor storage unit/space. RV/boat/vehicle parking spaces available, too.

Great place! exceptional customer service!

Had a reservation scheduled 2 weeks in advance. Came in on our move in day to sign papers only to find that no one was in the office during open hours. Had to move into another storage unit.

Kathy was extremely helpful with my first time renting a storage unit. She showed me all my options and was very patient with me and my questions. Would recommend this location to anyone who needs a storage unit!

I visited public storage today and received great customer service from Kathy who was very knowledgeable and helpful about the entire process. Also, Kathy was very personable. It was a pleasure to working with her.

Kathy is very nice, always greet me with a smile

I was in a pickle with all of the spots near the lakes filling up fast but my boat wasn't going to be delivered on time. Kathy at public storage took the time over the phone to help me navigate the online forms necessary for me to confirm a spot at her facility. She has been very polite and helpful during every interaction. Now a days this kind of service is becoming way to rare with corporations. She is a shining example of a person who listens to a customer and does her best to satisfy their request. Thanks Kathy and public storage!

Worked with Kathy. She was very kind and polite. Kathy helped me work on and offline for the services I needed. Highly recommend. Thank you Kathy and team.

It did exactly what I needed it to! Was allowed to come and go as I pleased and the staff were very friendly and helpful when I needed them.

Karen was very helpful, polite and quick to respond.

Very helpful with check in and check out process! Very friendly! Would recommend.

Great experience with Ron...needed a storage unit rather quickly and he was fabulous. When I underestimated how much space I needed, he was very helpful and accommodating. He truly turned the stressful situation I was in and made my day. Kudos to Ron!!

Christina was VERY helpful and the facilities are immaculately maintained.

Kathy is amazing. The 10x10 is definitely the way to go. Easy access. Very clean

This Property is awesome. I love how professional the staff is. Especially Ms. Kathy! This is a 5 star property!!!!!

Christina was absolutely wonderful! Made my experience really easy. Thank you for your help.

Nice manager, very open and I don't have to wear mask inside as it's all new and not fully rented. My unit is well priced and new. Climate control is good

Very nice place. New and staff is very friendly and helpful. I highly recommend this place for your storage needs.

Kathy is awesome. Great location, clean, professional. Highly recommend this option.

The ladies that we dealt with today were amazing!! We haven’t rented a storage unit in a very long time and they made it super simple and easy!! Very professional and kind.

Easy to register online. Great price. Perfect location. Unit is clean and properly sized. I never had to talk to a person but they seem to have plenty of office hours if you need any help! (With the unit or registering. I don't think they'll help you move in... :)

Mary

We had a complicated moving situation that the manager, Kathy, made seamless. She truly couldn’t have been more helpful!

Great staff that is actually knowledgeable and helpful!

No problems. Used the moving truck.

(1) Place is cleaner than most restaurants. Even the grounds are extremely clean. (2) Staff was very informative and offered multiple options to aide in my needs. (3) Every time i see the staff, they are very friendly and always ask if they can help me. . (4) The notifications if your bill isn't paid is a nice touch if you forget to pay ( has happened yet, nice to know they will give me a gentle nudge, versus just charging a late charge).

So far I have been pleased with Cardinal. Their prices for camper storage are on the high end, but the lots are clean and secure. Friendly people and gates that work. I hope they maintain what they have so far; if they do I’ll be a long term customer.

Currently using 2 storage units, and tried to make payment online. They are not set up to use Apple for their online payments, and would not waive a 5.00 service fee. This is not customer friendly, will make sure to empty units as soon as possible. Sorry for this poor review, but I did not have time when moving to stop in and make payment.

Andy gave great service and set me up with a unit. Very professional. Property is clean and in great shape.

The staff is easy to work with and very helpful, and the facilities are very clean and secure!

I’ve used Cardinal Storage in Westerville since November 2018 and have enjoyed the clean, safe, easily accessible facility. The electronic gate works great to gain access to my unit. It’s as convenient as my garage when it comes to storing and retrieving my cherished belongings. You can’t go wrong with Cardinal Storage of Westerville!

I have been using Cardinal for about two years now. It’s a very clean and safe place. The people are enjoyable and have been very helpful to me. I had to downsize shortly after I started renting and they made it a smooth process. I highly recommend them!

The place is very nice, clean, easy to get around, and the person working the front desk we extremely helpful. She made the entire process go smoothly and I really appreciated her help today.

Staff was great. They made everything easy and very professional.

Welcoming employee (forgot to introduce himself, but I found out by asking). Explained details very well and visited my rental before concluding finding it perfectly clean. Seems like a well run business and safe.

Easy and great service from the sales associate

This is a great facility! The staff is very friendly and helpful. Units are very clean, we actually had to rent an additional climate control unit this weekend for our final move. They also offer a small truck for moving.

Friendly and helpful staff! She took the time to answer all of my questions and help me find the best way to sign up for two storage units to get the best deal, she was even late leaving for home just so she could give me the best service possible!

So far we have been very happy with your service and your employees. We feel that our belongings will be safe and secure until our home sells, and we move out of state in April or May.

Nice clean secure place heated indoor units a plus

Miles was awesome. Everything was super easy.

Great place, good people and very secure. Need a code to get in and out. Very clean! Unfortunately they raised my monthly fee quite a bit so I decided to move everything out. I was going to give 5 stars but the reason for only 4 stars is because I have been on their website since moving everything out and the monthly fee is still at rate when I first moved stuff in. So....raise monthly fees on people who have been loyal renters just to keep the prices low for the new people. I guess they had to cover expenses for the new storage units they built.

Tammy was very knowledgeable and helpful!

Terrible!! Wish I could give them 0 stars. 1. Wouldn’t rent to me because I got there too close to closing time. (20 minutes) 2. Code didn’t work when I had a truck full of furniture. 3. No emergency number to call. 4. Finally got in - the next day - and there was a FORKLIFT parked in front of my storage unit which they knew about and were supposed to move. The excuses: 1.The associate who waited on me is a manager, but she’s new. 2. If she input your information on this computer (which she did) it’s not connected to our alarm/gate system, so she would have had to put it in the other computer for your code to work. 3. The construction company owns the forklift and we have no control over them. (“But they’re on your property, and you hired them,” I said.) Asked for the district manager’s phone number or email. Told she wasn’t allowed to give that out but would email her. Later got a call from the same associate, not the district manager, saying that she was “disturbed” by all that had happened to me. She said her DM had given her permission to offer me 50% off of the next month’s rent. I said, “So, after everything that I went through, your DM thinks that is worth $40?” Wow. Unbelievable.

Tammy is wonderful! They take deliveries and go above and beyond for us!

I have a summer automobile that I need storage for. Access to power is a plus. What monthly price options do you offer? Thanks.

These storage units are in excellent condition; very clean and very secure! The staff is EXTREMELY pleasant, very knowledgeable, and very helpful! They even let you borrow a box truck for FREE for a 1/2 day to move in! I have had no problems whatsoever accessing my storage unit and I am very pleased with my experience! I highly recommend this location!

I moved in two months ago. This is the third storage facility that I have had in 10 years. The facility is beautifully clean, and the temperature control is clearly showing benefits, with regard to my work equipment that I store. The facility is well located, close to my home, and access is secure, but easy. The access hours are good, and the staff are very helpful. By far the best storage company I have dealt with. Great job!

This is honestly the nicest self storage facility I've ever used. We rent self storage facilities all over the place to hold business materials in close proximity to job sites. Cardinal staff is always friendly, helpful, and professional. The facility is brand new, it's very secure, and they even offered a free moving truck special when we leased our first storage unit with cardinal. Thanks again to everyone at Cardinal Self Storage!

Security here makes me feel safe. It's extremely clean, which is nice considering the conditions of other local establishments. The staff is very friendly also. Only giving it five stars because they don't GOLD stars.

Cardinal Storage is suing Residents of Genoa Township in order to force their development plans onto the community after they (Cardinal) had been rejected. Now using a judge to go around the residents. Please boycott tis company.

Brand new state-of-the-art storage facility with many options to chose from. Climate controlled, drive-up and easily accessible hallway units. Well lit lot with extra security, and very clean!