Public Storage Westerville is great!
I have been rent a space for over a year now and it’s been great as well as the friendly staff. They are so helpful!!
Great customer service in the office. I had to change a unit and it was super easy and convenient!! Highly recommend this place
Paris is very knowledgeable and has great customer service!!!
Paris is wonderful. So helpful! Made me feel comfortable. Easy move in.
I had the pleasure of dealing with Paris today and she was wonderful. She helped me with a couple things and was more than helpful. If I could give her 10 stars I would. It was great having people in there that actually care and want to help. I feel that most storage places have people that could care less about helping you. Well done Paris!!
Kathy was the best very helpful i definitely recommend this location
Kathy is great. Facility is clean, wish they had more (any?) push carts.
Paris helped me set up a 5’X10” storage unit. She was friendly, professional, and completed my reservation and got me into my unit in a very timely manner. Thanks Paris!
Incredibly polite, got me exactly what I was looking for without trying to sell me more or push some unneeded product. Storage unit looks clean and the property looks well taken care of.
Cathy was very helpful to get us into a unit at a good price. She has been good about following up with us as our plans changed and communicating clearly through the whole process!
Everything worked as needed. Great service!
Very nice and the people are nice
Tina was professional, informative and very personable.
Tina was extremely Helpful, thank you!
Tina was outstanding! Very helpful.
Tina was very helpful and excellent , everything was easy process and great location
Kathy and Tina were extremely helpful!
Kathie & Connie were very helpful & easy to work with.
Great staff and clean space!
Kathy at the PS office immediately solved an issue I had in a friendly and polite manner.
Offered great product insuring my belongings will be safe while in storage!
Great customer service at this location
Kathy is amazing. I went in while they were closing and she was overly accommodating and super sweet. Thank you for helping one very stressed out mama!
Lillie was very helpful with setting up my new storage unit
Lilly was very helpful on the phone when discussing the process of acquiring a storage locker.
Kim has been amazing and such a great help.
This place is amazing all the way around, Kathy is the manager and she is amazing to work with and very helpful with all your questions or needs. The place is secure and very clean also. I have been a customer for more than a year and will continue to be!! If I could give it more than 5 stars if I could!!
Everything was great. Needed a bigger unit, they switched me right away. Unit was great size
Cathy is a pro! Cathy always treats us with respect and always has the answers we are looking for. Clean, secure, safe. 5-Star because of Cathy and the site.
Nice units and very clean.
Everyone is amazing and so nice!! It’s a great location!
Great service, clean, organized, one stop shop. Comparable pricing. Cathy was great! Good luck to the "new" regional manager!
Kathy was super helpful in setting up my storage unit. The office is very nice!
Love this place! Affordable, convenient, and you have an app to pay your bill and access the property to go to your unit. Love everyone I have come in contact with. Hands down, this is where you want to get storage from😊
Kathy was so helpful and this facility is clean and I would recommend to store with them.
Treasure and Ben were amazing to talk to!! Go see them and they will take care of all your needs
Kathy was very helpful and professional. If not for Kathy at the Maxtown location I would have nothing positive to say about this company other than the grounds are extremely clean. A couple of months back we had to speak with an employee at another Westerville location who was irritated that we came in to rent a space. Eye rolls, sighs , and all. We interrupted their Facebook time. We ended up leaving and going to the Maxtown location. Luckily Kathy took care of us. After some comparison shopping we found Public Storage to be over priced. There is no care for the customer. We were supposed to write a review so my review is as follows; Kathy at Maxtown is amazing, but PS is just another corporate giant who does not care about their customers. Kathy is 5 stars. PS gets 2 stars.
It was a pleasure working with Heather and Cathy. I had a 10x10 and they helped me upgrade it to a 10x15. I was very satisfied. We could've conversation for hours lol. It was just a really friendly atmosphere that makes renting a unit there much better.
Great service. Very helpful. I am now a customer!
Great team. Very helpful, went through the options and saved me money.
Looks clean. Sign on the door said “We’re Open,” but at 5:50 PM they were closed. Took my business to Cardinal.
Great customer service and clean facility! Special thank you to Kathy! Highly recommend this location!
I lost my key to my unit and Kathy was very helpful in getting me a new one quickly! Would recommend :)
The property is very clean and accessible. The neighborhood is great, so you feel safe, plus the automatic gate & phone app make access easy. What you don't tend to find at a storage facility is a manager (Kathy) who is knowledgeable, genuinely very nice, and so willing to help with any questions that come up. We have chatted with Kathy more than once and she's been a great representative of Public Storage. Very happy overall and have recommended this location to friends and coworkers alike.
Worked with Kathy to do a transfer on a storage unit and she was able to get that done quickly and efficiently. Kathy was also very kind and extremely helpful.
Excellent service and location! I went in and quickly had a storage unit that same day. The unit was super clean and the location feels very safe. Great place, thank you team!
Kim was excellent with available options and showing me the spaces. Sold me on the spot. Great Customer Service experience. .
The manager here is friendly and personable: A real pleasure to work with.
Kathy is awesome!! Love her!
Great customer service.
Kathy is super helpful. Very friendly employees. Clean and safe.
All was great-Connie took care of all I needex
We used a 5’x10’ unit for a temporary (<1 month) storage space before we moved into our new place. On the first of the month we were ready to vacate the unit, but originally thought we would have to pay the whole month’s rent since the month had started. Kathy called us back and had checked on our agreement - turns out since we had rented on the 5th of the last month that we were still within 30 days and wouldn’t have to pay the new month for an empty unit! She went out of her way to be helpful for us, and even let us know that a previous tenant had left behind a very nice TV stand that we could take if we wanted it (we did!). Thank you, Kathy!!
Andrea did a wonderful job helping me with the storage unit I need! I will definitely be looking forward to seeing her again. The best service I've received in awhile!
Kathy is awesome at this location. She was extremely helpful. Thank you so much!!!
Kathy is wonderful! Is always very helpful and we greatly appreciate the level of service she provides. Highly recommend this location.
Kathy was great very informative!
Great space, easy to access and clear instructions when moving in! Friendly customer service as well. I would recommend this storage space.
Initiated our Rental Today
Kathy took great care of us! Provided all the proper info and took time to get us oriented to our space! The building is excellent Our spot was immaculate inside! Easy to set up lock! Ready to move in!
Made us feel welcome!
The facility is always clean and easy to access. Property management are always helpful and efficient.
Very helpful staff. Made it easy for me. The app is great.
Kathy was great! She transferred our spot over very easy!!!
The process was very easy. In fact, on a complicated move from seattle, this was the simplest thing we’ve had to do. Even more, Kathy in the office was a amazing! Knowledgeable and super friendly!
Keisha and Kathy were wonderful , Thank you
Amazing customer service from both Kathy and kisha!!!! I did not end up renting from this location through no fault of them just not exactly what I’m looking for, but they looked up info and prices for me and absolutely the friendliest and professional people
Decent priced Kathy was very helpful
We were very pleased with the location, cleanliness and our two temperature controlled units. Easy access via the app and Kathy was available for any questions and was always very pleasant and helpful!
Kathy at the front desk is absolutely awesome she has an absolutely 10 Stars services and customers services skill like no other I recommend everyone to get their storage space there and it’s secured clean and safe ☺️
Very easy to rent the unit. Friendly staff. Very clean unit.
Kathy was great! Appreciated all her help and patience!
Excellent service tonight quickly resolving my lock issue. Super friendly and helpful staff. Thank you!!
AWESOME! Kathy is amazing! Super friendly, very accommodating and easy! Thank you!
Alex assisted me with 5star service
Excellent service. Clean storage. Will use again.
Would definitely recommend this location if you're in need of a storage unit. Dorothy made the rental process super easy! Very convenient location and clean unit.
Kathy was very personable and friendly!
The customer service is outstanding. All my questions were answered. The secure facility gives me a peace of mind in knowing my property is safe.
The app is really handy. It’s very secure and hidden there, so your stuff is safe.
Alex provided me with excellent service today! Sign up was easy and I look forward to using public storage for all my storage needs. Thanks!!
This facility is in a great location, very clean, and the help and support I received from Kathy was phenomenal. She was so patient over the phone in helping me select a unit and made sure to give me the options of two different sizes and two different specials that were running. She was very personable and knowledgeable on all things and made sure we set up a time for me to come in and view my space prior to my rent start date. I would highly recommend! 10/10 experience so far!
I’ve been using this storage company for years! Great, clean facility.
We had an appointment to get a storage locker. Appointment was for 1 p.m. we sat in the parking lot for 30 minutes no one on site. Called main number and talked to 4 different people and non of them were able to get us any help So we went down the street and got a locker at another facility.
Amazing customer service. Very friendly and helpful! I highly recommend this facility. Thank you!
had some issues with my storage door and it works perfectly. everyone has been super nice and helpful. i even received in update on the progress.
I am thankful for the convenience of this location as well as offering indoor space! Kathy is so helpful, my space is right by the access door to the office-I’ve been able to knock and ask questions and use the restroom if need be! Taking pictures and organizing my unit is crucial, the lighting is great and I like it’s on a timer to conserve energy. I’ve had this unit almost a year now, and recently received a discount!
Kathy helped me with the auction unit I bought. I appreciate her customer service and her helping me rent a unit to store what I had purchased from the auction.
Kathy has consistently been excellent in every manner of customer service and management. Without interaction with her, my entire Public Storage experience would have been only about the damage to my stored goods.
She is competent, concerned, professional, and an asset to your company.
She deserves a corresponding salary increase.
Kathy was very helpful and polite throughout the rental process. She gave amazing customer service and pleasantly personable.
They did amazing ! Kathy at the front desk is great
KATHY IS FIVE STARS! We have four parking spaces and she makes managing them very easy!
Clean and affordable storage, good hours, and amazing customer service! Kathy is absolutely the best service representative I have ever worked with in any industry. She goes above and beyond to make you feel heard and valued!
I ended up not getting a space but Keigan was very helpful and answered every question I had! Thank you!
Was looking for a immediate storage place due to an emergency move, kegan was very helpful with my questions and rates!
Kathy was so helpful in getting us set up and showing us our unit! Very convenient, clean and very efficient.
I would highly recommend!
Kathy @ Public Storage is a jewel & VERY HELPFUL ANGEL👍 She very versed in her business knowledge & is an ASSET to this Public Storage on Maxtown Road❗️THANK YOU KATHY😄😄😄
Best customer service experience I've had in along time its quite refreshing actually..I recommend anyone whom needs storage to go to the Maxtown location and Ask for Kathy. She's wonderful.
Kathy was awesome and so was Alex, they provided excellent service!
Very easy to register online. The staff was also very helpful- provided detailed instructions on how to get in, benefits of using the app and were quick to make some adjustments to the account for me.
The property manager, Cathy, is very helpful and friendly.
The customer service is wonderful here. I had to downsize units and I did paperwork right then at close time and was completely in my new unit by 9am the next morning. Even though it was closing time, she had no ill feelings on helping me. They worked with me and I've never had a problem there.
Great rates plus a friendly & courteous staff.
We used Public Storage to clear out some items so that we could show our house with less clutter. Renting a storage was very easy. We made many trips to the storage unit and never had any trouble getting in or out of the gate. Once we cleared the storage unit, the process to turn over the unit back to Public Storage was also very simple. Our possessions were safe and we found no damage to anything stored. We will use them again should they need arise to store some of our possessions.
Everything about my experience here at Public Storage has been great. Five stars for sure.
Kathy was amazing! She helped me with a complicated case regarding my brothers estate and his storage unit in California. Coordinating all of the paperwork and administrative steps was a breeze thanks to her!
Great customer service experience. Good customer service is rare these days. Kathy is a gem! She’s kind, patient and very thorough. At my request, she showed us several units and even suggested one that she felt would be more suitable for us when moving in. Thank you Kathy.
Kathy was friendly and helpful. She went above and beyond, it was the end of the day, but she was unhurried and thorough.
Great value on the climate controlled units. Online rental was a breeze.
Excellent customer service! I highly recommend this storage company!
Place was AWESOME!! Kathy was super helpful. Rented the unit on the spot. Passed up three other locations to come here because of how great the amenities were!!
Literally the only place in town that could accommodate my storage needs. Wish I checked here first!
This place is close to home, easy access, very clean and secure never have to worry about my things stored here, Kathy always helps the best she can!
My experience was great! We had some troubles with my phone and card and they helped me figure everything out as well as the place is very clean! Kathy and her boss are awesome and both have great customer service!
Kathy is amazing!!! She’s very helpful. If I could give her 100 stars I would. ✨✨✨
The facility is always clean and well-kept. Kathy, the manager does an outstanding job. She is always efficient and friendly. Would highly recommend this facility to anyone looking for a storage unit.
Nice staff, conveniently located, secure access and good hours