Public Storage Self-Storage Units at 5711 Westerville Rd, Westerville, OH

EASY and Convenient rental process. With a hectic schedule and kids, I checked in online, gate and unit info texted, key and info was in the unit. Saved me the stress and Hassel of standing in the lobby, standing in line and going thru the process. They even called the next day to ensure the move in was smooth. I did return their lock but staff was kind and provided good tips and resources. Overall pleased and satisfied with service and price.

Went in on a Saturday not expecting any help from the front desk. Walked in and found excellent help from a great employee. Treasure was very informative and helpful. In the end she helped me resolve my issue and left me with answers and a positive experience with the storage facility. An absolute treasure!! 🤘🏽

She was very nice and patiently

Treasure was helpful and knowledgeable. Certainly a value to the company

Treasure was awesome, she stayed a few minutes later so I could pay my bill

Heather and Ben were amazing and helped me get exactly what I needed. I came back because of their customer service.

Treasure was awesome and is a huge benefit and great factor to the company..deserves a raise

Merry was great and I was in my unit almost as soon as I got there.

Heather is awesome and really helped me with my unit! Highly recommend.

Hanna & Treasure were awesome and showed great customer service

Hanna & Treasure were amazing!

Came in to set up my first storage unit, Heather was amazing in helping me!!

Treasure (the manager) was amazingly helpful and suggested the perfect storage solutions for my family. She’s knowledgeable, courteous, and highly professional.

Hannah and Treasure was a pleasure to deal with, they stayed after hours to help me

Hannah and Treasure was a pleasure to deal with, they stayed after hours to help me

Treasure was great helpful with rental and app

Treasure and Ben were amazing to talk to!! Go see them and they will take care of all your needs

The person that helped us on site was great. We need more people like her in the working world today

I just want to say Treasure is amazing!!! She has always given 110% customer service. Thank u Treasure!

Service was very nice and friendly. The storage unit was exactly the size I needed. When there was an issue with pricing, I received a call from a kind employee named Treasure, and she helped me out over the phone on a Sunday in less than 10 minutes. Awesome service 👏

If I could Rate 0 I would..thieves

Ben was very helpful and professional.

Ben was awesome and really helped me out. He was great

What a wonderful experience.

Pulled up today and our lock was cut off and workers was jack hammering the front of unit. Nuthin put up to keep dust off our stuff. Anyone of these guys could’ve taken something of ours. Last time we’ll rent from this company.

She was very helpful to me and nice lady miss Connie please keep her thanks

Just started renting a unit but so far, because of Hannah, a very positive experience. Ours will be a short time rental so we'll see how the end of the term goes

Very professional, nice and friendly. She made the experience very easy.

Due to a family emergency, I was late a month on payment. I explained my situation to the "Mgr." They cut my lock off and took pictures of the items inside and posted them on an auction site! They did not call to inform me that they were going to cut my lock and enter my unit. I paid the high price for rental, late fees, and another charge directly to the manager. At no time did she inform me about the lock. I let her know a family member would be there to remove everything from the unit(as soon as they get the key for the lock). She still had not mentioned that they cut my lock. 3 days later, I received a call from her informing me my locks were cut and that we must arrive during normal buisness hrs so they can remove their lock from my unit!! Had she told me that the day I paid,I could have sent the family to remove everything that day! On the day my family did arrive to clean out the unit, they were NOT allowed to enter!! I was told I must add them to the online site. I tried to complete this only to be told it's not possible to do! I must send a message to the district Mgr asking to add a person to my account! An hour later, my family was told that if they could not remove everything, then they MUST buy another lock!! I've rented storage units before and have never had these issues. To have them cut my lock, enter, and take pictures a month before it was set for auction isn't right. They helped themselves and totally disrespected me. They destroyed my property (my lock), then demanded we pay for another one! Talk about kicking a person while they are down! A person would do just as well by boxing their belongings and hiding them! This PS is overpriced and works as though they are above the law! If you must use a storage company, I recommend going to any place but here!

See if you can find another place

Steve was a great help. He walked us to a couple units to look at sizes. Wish I could give a 6 star review!

Great Job with the tour and very assisting with questions

The manager at the office did a wonderful job and solved most of my problems. She should get a bonus. However the online program is terrible and totally worthless! I wasn't able to rent the unit using the online program and had to have the office manager straighten it out. The online program stopped me from renting the unit, wouldn't let me pay for the unit, and it was locked up most of the time. The program would randomly change information. Online help couldn't fix the problem and told me to go to the office. The online program is Totally worthless!