Public Storage Self-Storage Units at 601 W Leffel Lane, Springfield, OH

I want to recognize Deborah for her professionalism and for helping me with my account.

I really don't know why i can't get in after 5pm when everyone else can get in until 9pm. I'll be moving my things else where if it doesn't change.. says business hours for some reason. But I'll be moving my belongings out of the 2 units if I don't get access like others..

Just groovey

Great staff!! Good rates on initial move in prices.

Last was very helpful and sweet and got me what I needed in a good amount of time

Andrea was very kind and helpful in all matters she could control.

Very amazing thank for being awesome

The only reason for leaving off a star is that Public Storage has some problematic rules. To get a reduced rate on my 15 year rented storage unit, which was getting way over market priced, I had to move everything from one unit to another! A real PITA!!! But I'd add the 5th star because Andrea, the manager, did everything she could to make the best of the situation. She's most lovely and easy to work with, did all she could to help me out!!!

The gentleman at the front desk was exceptional at answering my questions. Walked me through the whole processes and made it super easy. Would recommend for anyone who needs a unit

I had a large unit for over a year. Both starting and stopping service were hassle free. The unit was in good condition and dry. Quick and friendly response from staff when needed. Convenient location in town. Will use again should the need arise. 😀

Andrea was so helpful today

Andrea I came down here called her about 2 months ago she booked my rfor this storage place she's a awesome incredible person has a great personality she needs a raise I came from Columbus, Ohio she needs a raise just to support here so can she get a raise Please and thank you and have a wonderful rest of your day

Andrea is the best and would rather deal with then anyine

Just wanted to say that Andrea is a excellent employee and very knowledgeable and helpful with everything

Way overpriced. They raised my rates 3 times in 18 months

Able to book a unit online without talking to anyone. Prices are a little steep but location was convenient.

Very helpful, friendly, clean. Easy access. Love the gate access app! Affordable

Nothing but good experiences with this company. Andrea and Rob are absolutely fantastic and great to work with. Very flexible. The facility is very well kept both inside the gates as well as the surrounding area. I would definitely recommend Public Storage and I look forward to doing business with them again.

Excellent service! Best storage in town. Not to mention Andrea is totally AMAZING! She deserves 10 stars hands down.

I loved the personality as well as the service…thank you again

I met with Andrea today to get another storage unit and I found her to be very professional, helpful and well organized in getting me into the unit that I needed to rent. I have been a long term tenant and the facility is well managed and I’ve had no problems with theft or any vandalism. If you looking for a excellent place for storage needs and awesome facility manager like Andrea to get you taken care of. I highly recommend both.

Great friendly service absolutely recommend for a good price

Anderia has been very helpful with all my questions and concerns! Great associate

Good lady to deal aways happy

A real nice woman behind the counter to deal with

Andrea, manager at the W. Leffel Lane Site, was and is very helpful and kind person who should be praised and given all the rewards and raises he deserves. But, your "We Care" customer service needs to be looked at. I did get help from a Supervisor but not until I was passed on by two other employees, hung up on , sent back to my local office, and finally given to a Supervisor(Michelle) by a third. Why your have on your site that you can change the Username and Password is not true when you can only change the Password. Someone in the Online Tech department needs to fix this issue. I do hope that they will do better in the future. 3 hours on phone it should not take. Dano L. Grimes

Your worker was very easy to talk with & very helpful . She made it easy to find the unit I needed. 👍 Great Job

Staff is very friendly and clean units! If I ever need another again I'm using them!

Andrea always makes sure im taken care of and that no one messes with my property. She runs the storage very well and keeps everything nice and clean. She is also very kind to talk to and helps me when ever i have a problem.

Andrea went above and beyond to help me with storage lock issues. Even following up with a phone call to me on her day off to make sure everything with my unit was handled appropriately. She has always been kind, and helpful anytime I have needed help with anything!

10'X20' unit started at $90 per month years ago price goes up every 4 to 6 months. When it went to $315 in July 2022 I was done with them.

Andrea at the Springfield location went above and beyond!

Go Andrea she helped us super fast and made my day easy !!!

Andrea is amazing! She was so helpful getting my storage lined up, she walked me through the units and talked me through all the options. We found the right units I needed and couldn't be happier!

Made a reservation. Upon arrival they went open but sign clearly said 9:30 for opening hours. Called and was told they were getting ready to open. Meanwhile I sat and waited another 20 minutes, still not open. But want their money in a timely manner. Took my services elsewhere. Professionalism is to be open as says

Andrea was absolutely amazing at her customer service skills.. Would always be happy to work with her. Keep people like her coming!!!!!!!

Andrea was a good help😊😊

Andrea, was absolutely the best!

Andrea is professional and always offers to help in any way. I only needed the unit for a short time but I frequently visited it. I would see her walking the compound with a rolling trashcan doing her best keeping the property clear of tire hazards and as presentable as possible. I have no problem recommending this location because she takes pride in her work. The facilities/grounds are decent in large part because of her.

Awesome!

Andrea is wonderful!

The lady working Andrea was absolutely amazing and was very Professional. She was very helpful with all my needs. I will highly recommend Public Storage thanks to her

Andrea has been very helpful anytime I have had a concern or need with regard to my business with Public Storage.

Clean and very professional to speak with

I have an online business and when I rented my unit I was told that my customers could pick their items up there. Well another employee today (so called manager) tell me today that i can't do that, grant you l do not sell out in the parking lot. So I go up to office to let her know I will find another storage facility. And she come out of a unit next to office smelling highly of pot. Not dealing with that. Since when can you live at a storage unit there. I will be reporting this to health department and calling corporate office.

Andrea is phenomenal! She was patient and extremely helpful. She made sure I was able to access the gate as well as the units. She explained the gate process in detail about the risk of being locked in if not out before 9pm, following with the gates opened back up at 6am. She was very fast on cashing me out, creating a personalized gate code (that greets me by name) and showing me all 3 units. Thank you for the wonderful customer service. 5 stars from me

Andrea is amazing! She always answers all my questions and is very patient.

Andrea is amazing. She showed me a few units and got me something that works for me and my needs. Thank you Andrea 5 stars 🤩

Andrea is the best in the world 10 outta 10 the best

Dealt with Andrea when renting a unit. She was very helpful, insightful, and professional. Great service. Great rates. Highly recommend

Been with Public Storage several years now. Andrea is who I usually talk to very nice always returns my calls when I leave a message and is very helpful. Thank you.

Andrea is amazing she always helps my grandmother the benefit of the doubt when she needs more time to pay every once in awhile! She’s very nice and is willing to work with customers if they need it! We really appreciate her and her customer service is outstanding

Andrea was very nice an very helpful she is a pleasant person to just talk to

I was really pleased with my experience. I called for a quote on a unit, it was just the right price to get us started. We were able to get into our unit the same day. When we went to sign our agreement the guy,Jehramy, was really cool and easy to work with. Even offered us a can of stuff that soaks up the moisture in the unit. Once we went to pay for it, it did end up being more expensive than we thought it would be, they didn't mention insurance was a must on the unit, until we got there to sign and pay. Otherwise the unit was clean and easy to find. I would reccomend to others, just be aware of the required insurance payment on top of whatever they quote you.

the WORST customer service I have ever experienced. I was told a price of 30 dollars for a 5x5 unit, they ended up charging me 70 dollars. I got a complete run around and was never given my storage unit. 3 days later and they are now telling me this location is closed. They WONT refund me any of the money. I can't get anyone to give me answers, and any one that has answered the phone has been extremely rude, talked over me the whole time trying to explain my situation, and got hung up on over 3 times.

I called for rates and Andrea helped me. She did amazing and was able to provide me with the knowledge I needed.

I was new to public storage and I had one of the best customer service experiences. ( her name was Andrea Heredia). I plan on stay with them for a while and I feel comfortable with my choice.

Decent clean

Very helpful and friendly

They work with you on your payments if it is needed and a good enough reason

I have been with this facility for over 4 yrs. I have always received great service when in the office. Associates have always been very understanding and helpful. The service I received today from Jerhamy was well above that and beyond outstanding! After a long dreadful week I actually left this location having a much better day and week than I had before I got there. He went above and beyond to help me with my unit! This showed me that this facility has went from great to the greatest with Jerhamy as the new property manager! I highly recommend this storage facility to anybody and everybody that wants to experience all of the kindness and hospitality that Jerhamy has to offer! Not only get great customer service but the peace of mind that they care about your stored items as you leave all your personal belongings behind. Thank you Jerhamy for making this a great day!

Ok

I have been to public storage twice at the lefel lane location in springfiel ohio and both times i have received 5 star service. Thank you so much Autum for your great customer service

Robbin was a great host. Pleasent and professional.

A special Thank You to Tara. She waited after closing allowing me to come in pay my bill. You have no idea how much I appreciate this service. Thank you to the first lady that signed me up. this has been EXCELLENT SERVICE.

Autumn very professional curtious and very helpful and efficient at getting my unit transferred and making sure i had all the information i needed thank you Miss Autumn for making my day so much easier

Autumn was nice and friendly

Autumn, was most helpful and curious. Thumbs up service!

Robbin is the greatest ! Always helpful and nice . I recommend this storage facility

Robbin was super friendly and very professional I was in and out in 10 mins! ❤️

Autumn Dixon provided excellent customer service. Very clear & concise information provided. Very friendly.

Rental was quick and easy Ashley did a great job explaining how we needed to store our item. Thanks!

I was told one thing by one employee over the phone and when I got there I was told something completely different!! And the manager was very rude!!!

Robbin's presentation of this facility was amazing! Being a longtime Public Storage customer I know what that looks like! I was blessed with her knowledge, professional accummen, and grace! She showed me what I requested and I was a customer once again! Thank you Robbin for being such an awesome Public Storage Representative!

Ashley was great. She did a great job helping my father get a storage space.

Too expensive.

Autumn was so polite and respectful

Great customer service! Thanks ashley

A great place to pack it and stack it!

Thanks Robbin for your help and kindness you made my visit there perfect.

Linzie was very helpful and informative. She went over every detail needed to make the setup of the unit painless.

So expensive!! Then when you move out before the beginning of the month they still charge you and it's ridiculous pricing!! I wouldn't go here if you want to go cheap!!

Nice clean areas to store your stuff

Robbin is very helpful an all an all great experience at public storage

Robbin was very nice and helpful

Annalee was awesome great service

Robbins thanks for your I appreciate you

Robin was fantastic!!!

When you work for a business you should know every entity of your job at least try don't give customers the wrong information

Annalee was awesome love this property

Reasonably priced units had just what I was looking for and easy to work with and friendly staff. Thank you Robbin

Nice place to store your things a little expensive.

Robin was a very kind and helpful today..

Robin was amazing! She made everything so easy! Great job Robin 👍 Public storage your the best!!!

What is the direct line phone number for this location?

Had a great experience! They are amazing and would highly recommend this place to family and friends anytime!! Thanks Nicole

Ashley is fantastic. Helped me figure out what i needed in a price range i can afford. And you have to love the 1 dollar deals going on right now. Beyond happy with my experience

Nice n clean just wish it was open a little later other than that i like it!

Linzie was very professional, hospitable and patient with us. Thanks Linzie!

Ashley is always so friendly and helpful when I'm at this office.

I always use this company whatever state I'm in.

The people here are so nice and they are very understanding

Couldn't get in the customer service was good and efficient

Britnie gave me 5 star service when I went to set up my storage rental.

Britnie Customer service was excellent and nice.

Annale provided great customer service, and gave us a tour of the unit were getting and a great explanations. Awesome customer service.

Ashley is very patient explaining everything. She takes good care of the property and it's a safe place to store your things.

Ashley was great! Will definitely tell friends and family to store here

Ashley is friendly and very helpful

I've been storing here for years facility is always clean, I have never had any problems and the staff is always friendly.

The sales lady in the office, Ashley, was extremely helpful!

Public Storage is clean, safe and secure and most of all Theresa MGR is very pleasant informative young lady who is an asset for Public Storage!

Is it temperature controlled

They are real great people. They do all they can to help you.

Are there any storage auctions near Springfield?

Keeps my stuff dry and safe. Wish they would stop raising rates, only complaint.

Linzie was a great help! She went over every detail thoroughly. And I can't even begin to explain how much that helps a customer like me who don't like reading the fine print! lol She definitely seemed to love her job. Give that girl a raise! :)

Theresa does a great job keeping the facility safe and secure.

Is it climate controlled

I like this place because they have reasonable prices and the manager as that place is friendly

Is there Security fencing, along with cameras? Thats very important.....thx

Too pricey for me

Very nice place coustomer service was quick and pleasnt

Good clean storage

Great attitude from Theresa A

How much is a large unit run a month

The staff was helpful, pleasant and very accomodaing, property seems safe, it was clean and has very easy access to the units.

Linzie did a great job taking care of my friend's storage unit today!

Linzie Grinnell was EXCELLENT!!!!

Theresa is really nice and friendly And is really helpful every time I go in there to make a payment.

We decided to try Public Storage in Springfield and I'm so glad we did. The unit was clean. The customer service that Theresa A. gave us was WONDERFUL! Very efficient checking in process, along with the website. Thank you for a great experience😊

Theresa was really friendly and super helpful, will definitely recommend this location to friends and family .

Stopped by to get some quotes and information on a storage unit and spoke with Theresa who was very helpful,friendly, and answered all my questions

They didnt have the unit that i paid for over the phone

Theresa is awesome!

I came to get prices on a storage unit Ashley helped me find the right size I would need and was very friendly.

Theresa was able to answer all my questions the other day when I stopped in to see some spaces. Thanks Theresa!

Spoke to Theresa who was very friendly and professional!!! She answered all my questions and was so helpful that I would recommend her to anyone. Thank you Theresa!

Expensive

Britnie is wonderful!

The absolute worse place to rent from they will find everyway to keep taking money. If i could give any advice it would to be to find a different storage.

Ashley

I came in for a box and left with 4 Chelsea has good selling points she really helped me out

Great service. I was running late but Rachael was extremely helpful and appreciative for my business. Once there I was in and out in 20 minutes. Rachael explained everything on the agreement with true professionalism. I nicked PS a star because I would have liked my space to be under $100/ month. Thanks again for your service!

They are so,so professional, I love it there staff, Anthony was excellent

Nice place! Anthony was very professional and helpful getting us checked in.

Came in to do a price check on a 10x30 although there weren't any I had a great experience. Customer service was A+! Anthony was a great help. I will be coming back to rent from Public Storage!

Ashley is very helpful

I came in with questions and Anthony was very knowledgeable and very helpful i will be back to rent unit soon. Great customer care!

Ashley helped me get the things I needed to pack and ship my items. Great prices and friendly people here! Would recommend.

Danielle was great. Showed me the space I needed and got me in and out quick.

Danielle and Ashley were great! Very helpful and friendly. The place is secure and it will help clear out space in my home so I can grow my business.

Danielle and Fred are awsome. Got me what I needed , had me in and out quick

Danielle was great to work with and explain everything to us. Thank you Danielle.

The sales lady in the office Danielle was nice, helpful, and very informative. I will definitely refer friends and family

Great customer service !

Danielle is awesome and highly professional!!!

Sarah is very helpful

great management at the facility. Obviously experienced in the industry and concerned about the security of our "stuff". Danielle made the rental process very simple.

Danielle was great got me a great price on a space. Would recommend! Just made my payment and got great customer service from her again.

Fast and friendly thanks Sarah

Stacey was very helpful. She explained everything I needed to know about the storage unit. Will definitely recommend Public Storage.

Stacey was very nice and explained everything completely & also fast!

I came in with a few questions and Chelsea was very sweet and patient when answering them, she definitely knew what she was talking about and gave me some good tips for when I plan to move. I'll 100% be storing here when my house goes on the market!

Stacey is awesome!

Great service

Yay sarah

It was easy to get to and seemed safer than other storage places.

Danielle is great at storing stuff!

Stacey was a big help and always has a smile on her face , Stacey is uplifting and makes you feel welcome

Awesome service. Keep up the good work.

Stacey was very helpful and informative. Set up was quick and hassle free.

Excellent service

Lacole = AWESOME! Rent with her!

I came in today and Lacole was very informative. I am very happy I rented with her . They are even open on Sundays witch is really handy seeing how I work 6 days a week.

S-T-A-C-E-Y was very helpful & courteous!

I love it, and Stacey is very helpful and has great people skills

Stacey was very helpful. Awesome customer service

Stacey is very helpful.

Brittany was so helpful and nice!

Britnie was great and professional. Thanks!

Sarah McCally is the best. Great customer service. 5 stars!!

Was a little unsure about renting a storage unit.......... BUT i was so glad I'd brought my business here instead of any other place in the springfield area due to the GREAT customer service by Stacy!! Very helpful and made me feel like my business mattered! Would definitely suggest Public Storage to anybody!

Most places I go are terrible service but when I went to Public Storage I had a great experience. The person that helped me was Stacey. Great service and very helpful

The people that work there are well manner and understanding

Sarah was a great person !!!:)

I stopped in yesterday and spoke with Sarah. I'm so happy that I chose to use public storage! thanks to the amazing,friendly and helpful staff (Sarah) she provided me with everything I needed and was so patient with me considering I was a mess because I chose to do everything last minute! I wouldn't chose any other place to store my things she made me feel so secure and I knew I went to the right place. You don't see customer service like she provided me yesterday anymore! I would highly recommend my friends and family to use public storage and especially is Sarah's working!

Stacey is outstanding and awesome! Great service.

I was in need of a clean critter free storage unit. So I returned to public storage on Leffels. Lane I rented there some years back The staff ( Stacy) are very efficient and polite. The best customer service I. Have had anywhere in a long time.

Lindsey Griffin gave me great customer service and I would definately recommend Public Storage to someone else

I was at this location a couple days ago. I was warmly greeted by Lindsey who was able to help me with my needs and questions. Awesome service, would definitely recommend to friends and family.

Very helpful, very efficient. I really was impressed with the convenience and price. Stacey, the manager there was so helpful. I would recommend this business for helping me rent a space in an efficient manner.

Stacy was great. She was precise and directly to the point about everything . She was a very friendly person and I wouldn't think twice about coming back here for any more of my storage needs. Thank You Stacey and thank you public storage

Stacy in the office was great. She was personable and professional. As for the unit I removed my things that have been there for over 5 years and everything was in great shape.

MONTINA GAVE GREAT CUSTOMER SERVICE WHEN I VISITED THATS STORE.

Stacey Eckler the manager was excellent

Stacey is just amazing. From first meeting her when I booked a storage unit through several later interactions she has always been professional, friendly, and helpful including answering all questions with polite answers. She is a real jewel as an employee!

Stacey is wonderful. Excellent customer service skills. Very professional!! I would recommend this place to everyone in town!

Amazing. Really good service. The space was clean and much larger than I even expected. I had a 5x5 unit and kept two peoples dorm miscellanea in storage with space left behind for probably a third person!

She was great good person to have on your staff n perfect helper all around

I met with Stacey to set up a storage unit. She was very pleasant and the units were very nice with great security.

Great service from Stacey. Will.recommend

Excellent service....Stacy is the Best. Very helpful and detailed oriented! She's knows her job...and I love it when a person in customer service, actually helps the customers! Clone her!

Was treated quite professionally thank you very much

I would be happy to recommend public storage to anyone needing a storage unit. Stacy, was very informative an helpful with all the information I needed. thank you Stacey.

very customer service...

I would recommend these units to anyone. they are clean and have workable hours. Stacey was an absolute gem. she helped us by showing us where our unit was and explained clearly how the entire system works.

The staff, specifically Stacey, was most helpful in my relocation from Maryland to Ohio. Stacey called to verify my online application and set up a time for us to meet when I arrived in Springfield. The unit I reserved was cleaned and ready for me when I arrived. She handled all the paperwork very efficiently and I was pleased with her thorough explanations and helpfulness. I am very pleased with the selection of this facility,

Great customer service. Thanks Stacey. I would recommend this storage facility to others.

Stacey is awesome! I'm glad I've had the opportunity to work with her. P.S. Fred is awesome too :-)

I was talking with a young man named Jay on the phone about renting my mother a storage unit in about a month. He was very polite and respectful- he gave me very good pricing and even offered to give me a walk through. I defiantly plan on continuing with Public Storage.

Very helpful staff. Pleasant experience.

Stacey Eckler made things so smooth for us on our move day. We were worried about being late to sign and get our first unit and she assured us we were fine and still had time with the generous hours of operation they have. When we arrived the process was efficient and quick. The unit size suggested was perfect for us and clean as well as so secure. Every time I pay our rent Stacey is more than welcoming and friendly. Could not ask for better customer service. Thank You !!! PStover0

The overall service from Christi is above excellent! Any time I visit this particular storage facility, I am pleasantly greeted with her heart warming smile, she knows my name, she is always polite, courtoues, knowledgeable, above all EFFICIENT! SHE IS TRUELY A "DELIGHT"! (wish there were more friendlier people like her. Keep up the good work! She has most definately earned my praise! B. JONES 5/2/14

Stacey Eckler is always very professional and the place is always clean. I would recommend Public Storage to my friends. Excellent service!

Went to the location tiffany was very helpful finding us a great unit and was very pleasent! Cant wait to start using my unit thanks!

This public storage has outstanding customer service. The manager is super nice an very helpful wigh all my questions!!!

I've been going to the Public Storage in Springfield, Oh. for a few years now. I have always been taken care of in a friendly, proffesional manner. The store manager, Stacy Eckler has always greeted me with a smile and has taken care of all my storage needs. I would definetly recommend Public Storage to my friends.

My experience with the Public Storage facility in Springfield has been 100% positive. I have no complaints about the service I received. My storage unit is more than adequate! Stacey Eckler and her staff represent Public Storage in a positive manner and provide excellent customer service. I am completely satisfied with my Public Storage experience.

Stacey is the best

Stacey Eckler was very helpful to us when we needed to find a storage unit for the summer. We received great and friendly service!

Very clean units and property!!! Manager is very friendly!!! A+ service

Had good customer service with stacey eckler

My service has always been top fight. Stacy Eckler has been wonderful.

Stacey eckler has been a great help with my storage needs I would recommend this property to all my friends and business associates. Doing a great job Stacey!!!

Stacey eckler gave me excellent customer service

Stacey Eckler has great customer service and had been representing public storage wonderfully!!!! Thanks Stacey

I am a customer here and I usually deal with Stacey Eckler, she is wonderful!! She always has a smile on her face and is courteous. I would recommend this storage facility to friends.

Stacy Eckler is unbelievably AMAZING to deal with!!!!!!!!!!!!!!

My experience at the Public Storage was great! Shi, the sales associate, was very informative, helpful, friendly, and very knowledgeable. I will recommend Public Storage to anyone that is in need of a storage unit.

When I showed up at the Public Storage on Leffel's Lane, Ms. Stacey Eckler had just returned with her lunch. I only had a couple of question about the 5 x 5 unit, so it shouldn't take long. She answered them all and even took me to see one. I felt bad that her lunch was getting cold while she helped me out. Thank you so much Ms. Eckler.

I am new to storage units. I was not sure what to look for or what to expect. After looking on the internet for the nearest storage facility I ended up at the Public Storage on Leffels Lane. The sales lady in the office, Stacey Eckler, was extremely helpful. She explained all of the ins and outs of the storage units, helped me pick the best size unit, and even directed me to the internet for the best pricing! The only problem was that the facility was full. Anyway, she took my phone number, and told me to keep checking on the internet for units to open. An hour later I received a call from Mrs. Eckler letting me know that two units had just checked out, and that I could go on the internet and reserve one, and come in later. I was able to put a hold on my unit and get back into the facility just before closing. Even though it was the end of Mrs. Ecklers day, she took all the time I needed to look at the unit and fill the paperwork out. Stacey was outstanding. She made the whole process extremely easy, and was patient with all of my questions. I highly recommend this facility. Maybe that is why it is so hard to get in!! Thank you Stacey Eckler.