Public Storage Self-Storage Units at 5360 E Lake Road, Sheffield Lake, OH

This just a general overview of my experience for the last 4 years at this storage facility. The staff, especially, the manager Teri, have always gone above and beyond to help me. The property is well maintained, the gate access works wonderfully, and I haven't experienced any water issues in the unit. I am thankful that Teri and her team give me piece of mind and great customer service. I look forward to continuing to use this facility for my storage needs.

She was very helpful and accommodating on the storage locations.

So far, so good. Teri was awesome! Super helpful and really nice!

Teri is amazing and she is the reason why this place is awesome. When she leaves I’ll leave!!! 🥹

Terrible experience. They raise your rates by over 10 percent each year. My RV was damaged and they said it was not their problem and refused to help in any way to determine the culprit. The manager even stated they wouldn’t help the police find the responsible person. Never use this facility!

Ariana was great

Terry from the sheffield location has always been very kind . Professional and helpful for the last number of years I have rented there ..I would absolutely recommend public storage of sheffield lake

Teri is wonderful

Thank you Teri for the great customer support. Much appreciated!

Teri provided excellent customer service to me today! I came in looking to view the size of a 10x10, not sure if it'd be enough space. She was able to show me a comparison on a larger unit and I made a decision based on my needs. Thank you for making my first experience an excellent one!

Update your hours if you are not going to be in office at 445pm but your hours say open til 6pm

Solid units, front desk is helpful. Terri is fantastic! Thank you!

After corporate screwed up my reservation by 40 miles, Teri was able to remedy my situation in 10 minutes. By far the best customer service I have had in a long time.

Extremely!!! clean storage units in very nice condition. Teri was incredibly helpful and extremely professional. I would recommend this storage facility above the rest by far!!

We needed to store a vehicle for a few months and the reservation was easy to make and then we met Teri at the office. Wow, what a great person. She explained everything clearly. She was so friendly we thought we met a long lost relative. There needs to be more people like Teri in this world. THANK YOU, TERI!

Teri was amazing even waited after hours for me

My wife and I needed a place for our boat. Teri helped me with ease. She even took me out the space and made sure it was the right for our boat. Thanks Teri.

Teri,was so.very helpful. T.y.

Excellent and quick Check in with Teri. Very professional

Teri is very helpful to me and my family and gave us the most information when needed ❤️

Came in to look at storage units and Teri made the whole process easy showed us some units. Would definitely recommend

First time getting a storage unit and Teri was super helpful and professional. Facility was very clean and checked all the boxes!

Teri was by far the most helpful person I’ve dealt with in a last minute situation. She was able to accommodate our business needs and space necessary when other properties could not. I strongly recommend their location. Thanks so much Teri!

Just met up with a customer there to check out their RV. That is place is secure.

Teri was efficient, knowledgeable and helpful.

Teri was very informative and helpful.

Teri was very nice and helpful, I told her she'll get all the stars 🌟 from me. Thanks again Teri 🌟 🌟 🌟

Very good service thank you so much Teri you are wonder.

Teri is wonderful, she took care of us with the utmost professionalism and respect, kind, very knowledgeable an asset to this company. 5+ employee!!!!

Teri I would like to say a big Thank you for your awesome service. She went above and beyond to make sure that I received the service that I needed. I am not located in her location and she was able to help me get my vehicle in a parking lot after a huge snow storm. Very sweet and patience. Thank you for all your help.

Teri smith was a great help and made my experience here so easy, I would 100% recommend using this storage place

As always Teri has been great to work with.

They totally suck

Very helpful and excellent customer service

Terri was a great help with getting us all settled and letting us see the unit.

Reserving a unit online was very simple and I did it in minutes. Getting the keys and seeing the unit was quick and easy and Teri was the BEST!!! She made the process flow and we were on our way in no time. The units are big and the property is clean and secure. I would recommend this property to anyone looking for a storage unit! Thank you Teri for making this easy!

Teri was extremely friendly & helpful.

I am very happy with my storage space at Public Storage. Teri (in the office) has made my experience great because she is so helpful, and knowledgable. Teri answered all my questions, and made a stressful situation manageable...Thank you Teri, for all your help!

This has been the best experience with a storage place by far. It is clean, fairly priced, and wonderful staff. Terri helped us from day one, she is a true asset, she was kind, knowledgeable, and always happy to help! We had our stuff stored here for 3 years and never experienced water or rodent damaged. Highly recommend!

Teri was very helpful and courteous finding me a locker space, explaining the app functions, direct payment options. Very efficient process

Great customer service. Teri made the whole process easy and quick.

There's no one like Teri. She is an amazing asset for this company. Her knowledge, her help, everything exudes passion for the job. With this storage I now have 4 storage units which I'm renting. It took Teri minutes to sign me up and show me the unit. An employee like her must be rewarded. My reward is in coffee and donuts next time I stop by. The whole operation is awesome but Teri is the shining star. Thank you for a great experience.

Stopped in to ask about availability. Teri was very helpful and answered all of my questions.

Teri is "JAM UP"! A couple months ago I was harrassed by a truck driver dropping things off at my storage locker. Long story, but Teri told the drver how to bring his truck in to accommodate the drop off. He wouldn't do it. I got my things grudgingly....with Teri's help. This second trip she was very thorough and had us park our vehicle first to see if it fit our needs safely. Thank you Teri

So after a bunch of hidden costs that you weren't expecting after renting a unit for a few months I closed my account a week into a new month, after no longer needing the storage space, only to find that they DO NOT PRORATE. So I paid $138 for one week.. that's a ripoff especially since nothing prevents the unit being rented by someone else! Overall I feel taken advantage of by Public Storage.

Teri knew my family in Sheffield , and we laughed through a lot of stories. That's good connecting! She was patient in explaining how the billing works, as I was clueless! The facility was safe, secure, and clean .

Been here 2 or 3 times with a friend who has a unit. Nice and clean as well the surrounding areas inside. The pricing is pretty fair.

Recently acquired a storage unit with public storage. When I went to the property, Pat, the agent on site, was extremely helpful and went out of her way to assist me. Pat answered all my questions and concerns. I am happy with my choice of rental companies!

Has deals for new renters, great truck rental, secured site.

Its a great place to store your things

Really cool people... really loved the lady Terri she was outstanding in helping me regulate our moving to the storage room... she went above and beyond 🥰 Thank you Terri 👏👏 sorry if I didn’t spell your name correct. But I do remember her name was Terri 🥰I’ll come back if I need another storage 🥰

AWESOME service!!

Teri was very helpful and pleasant to work with. Very little time spent there and I would recommend this place to anyone in the future.

Friendly staff. Very clean facility.

I work with Terri and Geoff on occasion and they both are wonderful every time I have an experience with them! I can’t say enough good things about the both of them! They are both very friendly!

this was a great place, Teri was really fantastic. It was always safe and clean she was always there to help or provide answers.

amazing customer service, also the price is worth it!

Terri was excellent, caring, and informative! The units were very clean as if it was there first time being use. Thank you for you timely response and professional service.

Teri was incredibly helpful patient and kind. A true pleasure to be around

Teri was great helped me with a unit and any questions I had.

They store my stuff can't ask for anything better. Clean and easily accessible.

Teri at Public Storage in Sheffield Lake is AWESOME! She made this experience for me stress-free! She is professional, patient and thorough! Thank you Teri!!!

Needed a storage unit and this place fit all my needs and they offered the best price online. Teri is awesome - super helpful, informative and honest. I would recommend checking them out if you are in need of a storage unit.

Very clean place well kept and the lady at the desk named terri is awesome very patient with you and goes above and beyond to help accommodate your move Thank you public storage

Tried to go pay my bill it 430 they wear supposed to be there so I guess I will have to waist another day because I don’t live close

Teri is always very kind and helpful every time I go in

Pat was wonderful, she has great customer service

Teri was awesome its because her and Mike that I feel great renting from this facility

Needed to rent a storage unit and Teri was the most helpful person I have had the pleasure of working with. She explained the process to me, showed me the storage unit, discussed my needs and we settled on the unit for me. She has always been kind and very efficient. So glad I got to meet her and it is a pleasure working with her and with Public Storage.

And you don't mind paying outrageous storage fees

Great place to hide

very easy and convenient , would recommend to anyone , easy access and very helpful staff

Teri did a great job helping me get storage space for my car!

It’s a little past due, but, met Teri and very, very, helpful and got to work stuff out and laugh and have a enjoyable time........ no problems, excellent service, and nice ..... when I need again, I will be back.

Mike rocks

Mike is awesome

A great place if you need storage near Sheffield lake

To many items being stolen

Most worst place I've ever dealt with

Teri is the absolute best! Clean and convenient location 10 stars to teri

Teri was amazing and made us feel comfortable getting a storage unit to secure our belongings.

Teri was amazing and very helpful. We needed a unit fast and she made it happen!!! Will recommend and use again. Thank you!

Clean units, amazing customer service and reasonably priced. I will be using again very soon. If it was not for teri we may have used another storage place that was closer, but great customer service is a must for us.

Very pleasant 10 month rental. Teri and her staff are willing to help and go that extra mile for a customer. THANKS TERI!!!!!

Great service from Teri today! We reserved our rate online, and she made sure that we had everything we needed to keep our unit secure and dry. Highly convenient, would recommend.

I never leave reviews but Teri was amazing. She was very helpful with scheduling an appointment to check in and she even laughed at a few of my jokes. MOST IMPORTANTLY: The 3rd night I had the unit I received a courtesy call from Teri letting me know that when she did her security check of the property she noticed that I had locked the lock on my storage door but I didn't slide the latch into the lock position before doing so. This meant that anyone could open my unit. Now, the chances of that happening are pretty slim but I was VERY impressed that Teri not only saw this but ACTUALLY called me to let me know. This facility is also SUPER clean. Thanks Teri!

I think it was great service

Christina is a excellent credit to your company!! She went the ‘ extra mile ‘ to help an out of state total stranger to the area feel welcome. The facility is neat and, other than some boat owner tapping the gate, making her extra work having to manually close the gate, it is clean and secure. The gate was fixed the same day. So I know that they care about us. Hey, Ohio!!! Thanks!!! And Christina, thanks a lot!!!!!

Just rented a unit. Teri was awesome answering all my questions and gave me good advice on things I never thought of. Great place to rent.

Teri was super helpful with my rental !

Keeps raising their rates.

this place is AMAZING!!!!

Terri was very helpful, and professional I appreciate all her help and I look forward to talking to Terri.

Teri was a great pleasure to meet very professional.

Too many rules by management, was servicing a customer for my company,they even charged 20.00 for a lock ,she was told she couldn't use her own,rediculous

I am looking for a storage unit. Do you have any available?

Pricing is good and Teri was very helpful

Terri was very helpful with our experience with the storage sheds. They were very clean and she has a watchful eye. When we forgot to lock our shed by accident she immediately called to tell us. Highly recommend using this facility.

Worked with Teri starting my renting process and she was fantastic. Answered all the questions I had and made my “stay” there as easy as possible. Thank you for your help Teri, I’ll make sure to go back if I ever need a storage unit again.

Teri has been very helpful. This has been my first experience in renting storage space. Teri's help has been wonderful. Slowly I am filling the space. My house is going up for sale and I am putting only the things I know I want to take with me into it.

SHE WAS REAL GOOD, YOOL CARE OF FAST.

Sucks like me

Thank you Teri for being so helpful. You made our big move a little bit easier.

Very nice facility, and the people are friendly too!

Very friendly staff. Unit clean and dry.

Exceptional Service!

When I spoke with the manager I think her name was Terri , she was very courteous and professional-great service , storage spaces were clean and would definitely recommend this place to others !!

Teri was very helpful and professional.

The nicest and friendliest public storage I've been to. Teri was very helpful and attentive.Thanks for having such knowledgeable people on staff

Great service

Teri the lady there always have a Wonderful smile and a positive attitude she makes it such a pleasure to be a member there

I am so happy that there is a storage unit this close to my house, with such a great manager. Teri is so nice to work with. She is always friendly, and so personable!! Thank you for such awesome customer service!!!

Professional, thourough in explaining everything. Teri was very helpful! Very satisfied with my experience!

Ran in after work one day to get information on renting a storage unit and the lots were clean and maintained properly. The lot manager, Teri was extremely helpful! She is knowledgeable and organized with her work. Also, very kind and has great humor! :)

Great service from Christina.

Teri was great helped me get best deal

This place is awesome great customer service nice and clean. Thank you guys so much...

Great customer service. Answered all my questions and seem to have the best prices.

Public Storage came through for me during a bit of a crisis! I needed a storage unit quickly due to an unexpected move. Terri returned my call promptly and scheduled a tour, too. I was pleased by her customer service and willingness to work with my schedule last minute.

Teri was very helpful and courteous...great employee..thanks

Awesome place to store your items. Teri was very informative and helpful helping us decide which unit would be best for us. We shopped around, best prices in our area.

I highly recommended this location clean facility and secure . The manager Teri was very friendly and has great customer service skills. Great service and great prices.

Teri was professional and accommodating. Great experience. I highly recommend this place

Great service and a great price! Super friendly!

Ashley was beautiful. She has great customer service skills. Thanks Ashley,, 😂

Teri helped us out a great deal today! Grateful for her wonderful customer service skills & all her help. She’s a very good asset to this company and we look forward to speaking with her again.

Thank you for the help and clear explanation by Teri!! Keep going and I absolutely I recommend this store for many reasons: Safe area Friendly staff Best deal " Online" Clean and organized Thank you, Teri, for your kind explanation and best help ever!

I don't really know where to start - there are so many positive things to say. The facility is always very clean and secure and I love the fact that it is fairly secluded. The real star of the show is the Manager, Teri. She's a very pleasant lady and has great customer service skills that , sadly, aren't the norm these days. She always greets me with a smile and promptly addresses any questions I have. A great person at a great company - check 'em out. You won't be disappointed.

Christina did a great job showing me the available units and getting me set up with a unit. Friendly service, quick process, I'd recommend this facility

Good Morning. I was interested in a 10 x 20 climate controlled unit. Also, do you have space to park a mid-sized RV? I was looking to get into this type of unit ASAP.

Great customer service from Teri...Helpful, knowledgeable, and a great sales lady

This place has misleading ads

My experience was amazing. Teri and her customer service skills are on point, she was extremely pleasant and informative. Thank you Teri!😊

Had an amazing experience with Public Storage- Sheffield Lake employee, Teri! Not only was she kind and personable, but made sure I was well informed of the ins and outs of my rental choice. I had actually come into the office earlier in the week to experience a less than stellar employee, whom was visibly irritated at my appearance, and did not want to process my rental. So, I had left, with no service being done, when I had driven nearly an hour to get there. Needless to say I was hesitant to come back in to try for my rental a second time. But I am glad I did. Teri sincerely apologized for the behavior of the other employee and had ensured me that I would not receive that kind of unfriendly service again. Before then I had nothing but great service and friendly interaction with Public Storage employees. And I’m happy to say that Teri renewed my good opinion of the facilities. Thank you, Teri! I look forward to working with you again!

Wonderful people to work with. Teri was very friendly and answered all my questions. Public Storage in Sheffield Lake was very clean and well taken care of. The promotion they're having was definitely worthwhile and they have all of the necessities that one would need right then and there. I highly recommend this to anyone in search of gated storage. They are very upfront about costs and all the terms and conditions that they go over with you.

Great place..clean facility and great workers..special thanks to both Christina and Teri

Great place to store your furniture or whatever you need! They are very helpful in the office and I trust that all of my belongings are safe with their secure entry. I would recommend this place to anyone!

Spoke to store manager Teri, she was very helpful and professional. Great experience.

Went in a few weeks ago and talked to a young lady named Christina about some prices because I will be moving soon and she was very sweet and helpful. Keep up the good work

Very kind and understanding folks!! I missed a payment for the first time ever this month due to an emergency and they waived my late fees for me!! Highly recommend them!!

Stopped in to get pricing on storing a car. Spoke with the property manager Teri. She was extremely polite and insightful. She helped me tremendously in getting me the information I needed. The lot was very clean and well maintained. I recommend seeing Teri for your storage needs.

Teri was very helpful and very prompt to get back to me with any questions I had. I would absolutely recommend any one of my friends to this store! Thank you Teri!

I stopped by this location to ask about a few prices about renting a unit. The property manager Teri was so polite and pleasant to be around. She was very knowledgeable and made me few very welcomed. I highly recommend this location for all your storage needs.

nothing but top class!!!teri was very helpful !! she made it all easy to understand !!!TERI COULD SURELY TEACH OTHER BUSINESSES HOW CUSTOMER SERVICE SHOULD BE OPERATED..THANK YOU TERI.....

I went in to ask a couple of questions about unit sizes, prices, and availability, and Teri was very nice and helpful!! My move isn't happening for a few more months but I will definitely keep Public Storage in mind when the time comes!

Teri helped me out and answered all the questions I had walked through all the different units avaliable helping me find the best one suitable for my needs. Thank you very much!

How much monthly

These people are vultures. STAY AWAY, STAY AWAY, STAY AWAY.

Nice place awesome guy to deal with made my day he gets a 10* rating

Taylor was very helpful. Great customer service!

Great management made the process fast and easy. Very helpful and truthful. Nice and clean place.

Taylor went above and beyond to help ! Great experience. Convenient facility.

Kind and informative staff. Taylor was super helpful and answered all of our questions!

Steve is great!

Needed storage quick reserved online went to facility and they were awesome to work with. Went as smooth as is possible

Came in to get prices and Steve was very helpful and very knowledgeable.

Taylor is awesome! She is very knowledgeable and polite. Happy to refer others to Public Storage!

The sales manager Steve is absolutely excellent: very friendly and helpful, answered all my questions, and was very honest. He deserves a HUGE raise in my opinion...the BEST.

ive been renting here for a couple years now and have worked with steve the whole time he gets things done. now on the other hand i have called the district mgr gary and it took him over 2 wks to call me back. even though i called him 6 times and he claimed he never got my messages. after i told him about a problem we are having with snow plowing and salting the parking lot he said he would look into it and call me back well thats the last time i heard from him. also call connie heron in tx and she promised to get back with me the very next day. never heard from her again and i called her back several times and nothing. the problem we are having is where i park my cars i have 3 spots its on a slant and when we try to pull into the parking spot we slide toward the bldg and several times have come really close to hitting the bldg. previous owners always had the lot plowed and salted. i guess its not going to happen with your company