DO NOT rent a unit with this company!
They raise rates whenever they feel like it despite clarifying that the rate will be the same during the lifetime of the unit. Despite this, when clarifying with a rep that the rates would never change as long as I had the unit after 2 months, they got a 50% rate hike, then the following month they did it again. I'm in a different state attempting to finish building our house and put our belongings with public storage, thinking they would be safe. Instead, I'm being held up. This is a robbery of trust and peace of mind I thought we were getting when we chose this company to house our belongings in this stressful time and instead I'm getting more headaches and will have to put everything on hold to come correct my error in thinking this was a reputable company. !!DO NOT!! make the same mistake I did and go somewhere else!!
Anna from Public Storage was rude. I’m not pleased with her snide remarks. This was the absolute first time I ever rented a storage unit. Not pleased at all. The customer service is awful @ the Medina location on Pearl Road
Ok. So. I am going to fast forward a few weeks. I received a call from Max, the District Manager from Public Storage & Christine. I want to thank you both for being so kind. Little did I know that Max was going to call, but he was SUPER NICE & Christine too! Thank you both Kindly & it’s been a pleasure doing business with both of you..
Russ was extremely helpful!!
I have always been pleased with this facility in Medina - clean and accessible. There are two incredible employees that always go above and beyond the call of duty! Terry and Anna are both amazing in their compassionate customer service. They are both truly assets to the company they are employed by. Thank you!
Lori in Medina
Best place I have ever stored my belongings. Christine was completely understanding and helpful!
Feel safe knowing my items are secure in this storage facility. Shauna has been very helpful in assisting with any issues I have, and has always been able to answer all questions thoroughly and quickly.
After leaving a bad review the corporate manager from Akron caled me to dress my concerns told him not much he can do it's an AI corporate thing now everything's automated but I appreciate it he took the time to call me I vented a little 😭 told him to have a great day and I would leave a better post rating. Use storages all over the country things aren't like the old days??😁👍
I went in yesterday 3/29/24 to upgrade my storage unit to a bigger unit. Anna was super helpful, and we had it done in minutes. Quick and painless.
I highly recommend Public Storage in Medina as I have always had a good experience there, and rarely when I have a question or need to fix something like switching storage units they are extremely helpful!
Very clean. Very nice property manger. Managed to loose my lock keys and they were very helpful with cutting and replacing my lock.
Very helpful an very friendly
I am very dissatisfied with the rude behavior from staff at this location. The district manager said to remove the bad reviews, or he would charge us a 250 dollar clean-up fee. It doesn't work that way, Max. We finally spoke to the regional manager, who quickly solved the issue. I'm not sure why your response is thank you again. It's my only review on this matter.
They raise prices by half every 6 months. They locked my unit as I was removing everything from it without authorization. Never again. Rude people.
This is my second storage unit with public storage and getting a new storage and having the other storage has always been a very, very pleasant experience! Anna who I dealt with both times always went above and beyond to make sure I got and I have what I need! I would recommend her location to my friends and family anytime!
I am so happy with this storage facility! It's very convenient, but most of all, Anna is the absolute best employee you could ever ask for!! She is always there for me and my son because it's his unit on Pearl road! She's always there to help in whatever we need. She finds us the storage unit we need. She is just the best person ever!! So friendly! So helpful and I love love love her!! Thank you for having her as one of your employees!!
I accidentally over paid on my storage unit and a very helpful woman named Terry was able to help me out so efficiently. One of the best places I’ve rented from
I felt very comfortable renting my space from Public Storage in Medina. Very Very clean and organized. The prices are right in line where they need to be.
This is a nice secured location for all your household storage needs, nice and clean units with security and insurance options.
Anna was extremely nice and helpful! Explained everything nicely as well as options. Showed us what we thought we wanted and eventually purchased. Five stars for Anna!
We found a bigger unit was available and called about switching. The manager facilitated the change , making it very easy to switch units. Can’t thank you enough for your assistance.
Anna was great and helped make a smooth and quick rental
I believe her name is Anne. She is soo helpful and so kind. Super nice very helpful everytime I talk with her.
Anna has been very helpful in transferring units, explaining how to bid on auctions as well
Thank you Anna, you made it quick and easy to rent my unit. 🙂
We had to wait for the property manager to come to the place from somewhere for at least 40 minutes to assist us.
Anna was absolutely the best in helping me. She is friendly, knowledgeable and a great problem solver. The rental process is painless with Anna.
Anna was a pleasure to work with. She set up my account quickly and was thorough with all instructions. Many thanks Anna!
Unit clean and doors newer.
Anna was super helpful with helping me get a storage unit. She’s very personable and a pleasure to work with. I would definitely recommend this facility and Anna.
So far so good, just rented a 5×10 storage. Sign up & directions for getting in and out through the gate have been simple. Staff have been very professional, helpful and nice.
Hands down extremely clean and friendly warm welcoming environment.
I like this place, have 3 units there.
It's still the same as before.
Anna is wonderful give her a call she'll help you out wonderful🙂🙂
Anna has been so helpful and is a pleasure to work with! Highly recommend!
The lady that runs it Is so polite! Elaborates very well on all things explained.. clean places no bugs really.. second time using the place. I do recommend people here and have had about 3 people go there!
Thank you Anna for being so kind and compassionate when I started renting my space. Also appreciate your commitment to providing Great customer service.
Anna is the best bar none
I have been a customer for a few years now and had been notified that rates were going up. I contacted Sue and she was able to work out a discounted rate for me. Thanks again Sue for the great customer service experience!
Highly recommended! The Manager Anna is amazing with everything I’ve needed … hard to find customer service like hers now a days. Been there over a Year and some months now and live my space. Very Accessible as well. Along with cleanliness being 100%