Public Storage Self-Storage Units at 2221 Hilliard Rome Rd, Hilliard, OH

Typical storage place. Annoyed that revised phone app needed for access no longer remembers my password, so have to enter it every visit! They also raised the prices and require a $15/month insurance fee - a new moneymaking scam all storage places are now doing even if you have nothing of real value in the unit!

Yasi isa greathelp

It was easy to get in and find the garage.

Always great to deal with. Customer service is top notch. Highly recommend!

Very nice people and very clean place

I rent a unit and Jazmín help me with the process

Mr .Eric was great 👍 awesome to work with

Don't do anything online, they don't work together with the actually location, so that way the can steal more of your money. I did my vacate notice online, received an email stating that I was taken care of. Was charged for the next two months, when I called, they transferred me around a couple time till I transferred back to my renting location. The lady there offered only to cancel my account with no refund. When I complained that this was suppose to be taken care of two months prior, she offered no assistance with a remedy, which leads me to be leave this is part of their scam. They also raise the rates every couple of months. Pretty shady.

Very helpful for my first time!

The 2221rome hilliard location is all you could ask for in self storage. Each employee that I have worked with have been cheerful, helpful and very knowledgeable. Hats off to Tonya for going above and beyond for us. We are extremely pleased and quite thankful to you and everyone here at store #26536

Jasmin is by far the most friendly and helpful lady I have worked with in a long time. She made sure we were all taken care of. I definitely recommend!

It's a storage unit.

Pam you was great

Well this has been one of the worst moving experiences I’ve ever had I call to get a rate for my apartment the representative gives me a quote for a unit that wouldn’t hold all of my items so I’m forced to rent another unit to accommodate my other items which totaled over $300. Oh I was told that I could get a bigger unit later, while paying movers $150.per hour. Prior to that when I went to pay for my first unit and the clerk told me before she gives me the key to my unit I had to go online then and give them 5 stars at that very moment. So fast forward about 10 days I get a call stating I owe another $100+.00 for monthly fees so over 400 for 2 weeks. I pray that this is My last time ever having to us Public Storage

I wish we could get access 24/7 or at least a little longer then 9 pm

Robin is awesome....made my day better than it could ever been. Great customer service. Recommend 100%

Robin was very helpful and nice!!!!!!

Robin help me set it all up and made sure to answer each and every question I had she is really good at helping with first time renters

I've used this place a couple of times and I am pleased with the units. The Hilliard branch has a professional and courteous staff (like Ms. Robin) who will worth with you on rates and units.

Robin was extreemly friendly and helpful with our move in and move out.

Robin was very helpful today and I couldn’t have asked for an easier or more welcoming experience. Highly recommend.

Fast, accurate, and great for the price. And Robin was so nice and patient, she walked me through the whole process and even helped me with the app

I am repeat customer. I like this place

Robin good attention

Robin is simply amazing. Professional, polite and pleasant! Robin keeps her facility in very good order and clean. Highly recommend this location.

Robin was super great! She went above and beyond to help me today! 😁

Robin in hilliard is awesome! Get that girl a cupcake!! She has been great since 2020. She's awesome sauce!!

Robin was great!

Great communication and reliable

We've been coming to this specific location for years and Mrs. Robin has always been helpful and finds us just what we need. They've always had the best deals and the nicest/cleanest storage facilities. If moving or in transitioning housing or even downsizing definitely recommend this location if it's closest or one of there sister locations.

Robin was great! Excellent customer service!

Power was out at the grove city facility and Robin from Hilliard came out and was able to unlock the gate and let us in. She saved the day

Great Service,

Robin is absolutely phenomenal when it comes to customer service, I have had storage units in my past that I can't even get a phone call back when I have a question, Robin always call back (PROMPTLY) never one or even two days later. Robin is so very supportive with anything that she has control of (Of course not the raise of the storage prices, that she has no control of) Anything else she is AWESOME!

Robin is alway so EXCELLENT to work with. Thanks again!!

Robin at the Hilliard storage location made my unit change so fast and easy and she is always so helpful and sweet every time I have questions.

paid for the space and ended up not needing it. robin took the time to get me squared away when no one would.

Great location, secure, access anytime with gate code, good customer care.

Robin at the Hilliard location was so helpful during moving process

Robin has been amazing since day 1! I've rented here since May 2021 and I'm thankful for how much help Robin has been!

Robin was very helpful with payment options!!

I arrived at location in Hilliard to fix a couple accounting issues I had. Robin was awesome I got there right before she left and she took care of me and didn’t make me feel like she had somewhere else to be. Thank you so much Robin

Robin is fantastic!! She has made moving in & moving out super easy. Her customer service is 6/5 stars. I would highly recommend this location.

Friendly staff and convenient location. The outside garage door unit served my storage needs with easy access.

Robin is amazing!!

Robin was the sweetest and helped guide me through everything. The units are EXTREMELY clean and nice. I chose this spot because of how clean and well kept it is. Thank you for my amazing storage experience.

Robin has made my experience at Public Storage great! She is always kind and helpful and will go the extra mile to make sure customers are satisfied.

Hard to communicate with with, you have to leave a message and they'll call you back. Price on my unit doubled since I moved in. Otherwise an unremarkable storage facility.

I've been a customer since 2018 and needed a larger unit because we are starting to remodel. Robin was so helpful ensuring that we got the size we needed for our furniture and explained moving from the smaller unit to the larger one. I am thankful that she was there today.

The staff are always friendly and my unit was in good condition

Great spaces great people Robin is the best 5 stars!!!

Great place to keep your things! Safe, secure and convenient. And friendly staff.

Robin was very friendly and extremely helpful!!!

Robin is the best!!! Thank you!!

Robin heard me when I told her I needed a second storage unit and was able to get me one within a couple units from my first one!! So much more convenient, saving me so much time and steps!! Thank you Robin!

Great service

Absolutely great customer service. Robin is very responsive and helpful. She is never too busy to be of assistance. Can't say enough good things about Robin. Thank you so much!

Great facility!! Even better was the help!!!Robin was outstanding helping us get set up with a unit and all the services that are offered. One of the most pleasant people we’ve ever come in contact with. Thanks so much!!!

Customer service was great and the staff is very nice and helpful

Robin is absolutely the best customer service rep I have encountered! She is ALWAYS kind, very supportive, and has the most pleasant phone skills! She is never too busy to provide great customer service. I appreciate her!

Kind and friendly staff! Robin is especially kind.

Looking for a place to store your belongings well look no further. Public Storage Hilliard is the place to go. I have been communicating with Robin and she is the best. She is so nice and is always helpful. I recently lost my key to my storage unit and I called Robin and she told me what I needed to do. In the meantime I found my key and I had already paid for a new key and she said not a problem…she immediately refunded my money to my account. So give them a try.

Excellent service

We love Robin. She is absolutely amazing! Anything we need she's there! She makes our experience with Public Storage a vey good one!

Robin has made my time at Public Storage wonderful. She's always willing to help and provides excellent customer service and communication. We stored our belongings here for two years! Minus public storage raising their prices multiple times (which Robin has no control over) I would definitely recommend!

I had a great experience here and with Robin, she was very kind and helpful. She made the process super simple and easy and we were in and out of the office in about 10 minutes without any doubt, and we got a great deal! 10/10 recommend!!

Great service highly recommend

Robin is extremely helpful and friendly. She goes above and beyond to make sure the units are clean and to help customers with any questions or issues they may have. Thank you Robin!

Robin was the greatest. She is friendly, courteous and genuine. I love it

Robin did an amazing job. Completely and successfully walked me through the rental process, answered all my questions, and helped me through everything to make my experience easier and better.

Robin was extremely helpful with the setup my unit. She was a pleasure to work with.

I was pleased with the service that we got and Robin did a very good job thank you

Robin was awesome! Listen and took care of my needs. Awesome experience!

As far as Public Storage go around the country and in the City Of Columbus I have to give Robin and this facility on Hilliard Rome Road high reviews in that it’s always secure, it’s always clean and Robin always treats us with professionalism and courtesy. I believe she goes the extra mile above and beyond to take care of business and the customers.

Just the fact that they have a clean, temperature controlled facility means everything but the price is right too! Customer service was fast! I made this review over a year ago. I had to pull out of my unit today. My rent is going up on my house and I’m making less money than I used too. This place was the best storage place I’ve ever had! Robin was so kind and helpful. The units are temp controlled and clean. Never had a mouse! Thank you Robin! Good luck!

Robin and Kellie B are great!

Robin was extremely friendly, professional and informative. Would def recommend this location!!

The two ladies at the front desk was very nice and helpful. This is the best place to store your goods.

great service from Robin

Very nice people ver efficient Robin was great

Very good service , staff is so much friendly and helpfully

Phil & Robin were great, took care of the entire rental process - professionally - Thanks for your help!

Thanks to the branch manager, Robin. She is a great person who took her time showing us everything and explaining all the details about renting a storage unit. We even arrived close to her closing time and she stayed over very graciously to help us get the space rented. She was a delight to work with and I would recommend if you are looking for a space to go talk with her. The storage space is very secure with camera for more protection and safety.

Robyn has such a sweet personality, she’s such a people person who truly cares and loves her job -it’s very clear! I enjoy seeing her when I come in...

I have had a storage unit at this location for four years, I only have one complaint, and that is the price hike every year. Other than that it is always very clean and the grounds are very well kept. The customer service is amazing!! Robin who works at the front desk is always so friendly even when she has to call because I've been late. She always has such a great attitude, and is very professional! Thanks, Robin for your outstanding customer service!!

Outstanding customer service

Mrs. Robin was such a help with a key situation. Definitely recommend this company!

The Lady at the Hilliard 2221 Hilliard Rome Rd. location was very pleasant to work with great customer service and conversation. She is an asset to your business! Good job!

Great customer service!

The best (Robin)

Very clean storage unit. Robin does an amazing job with customer service.

ROBIN WAS NICE

The cleanest storage unit I’ve ever rented. I’ve experienced one of the best customer service with one of the storage unit managers, Robin. She was a big help in the process. Thank you!

Ms.Robin was so kind and helpful to me during my first-time process of getting a storage unit. I’m a anxious person and she was just very calming and it made me feel at ease with the whole process :)! Thank you Ms.Robin!

Robin was so very helpful and made it so easy for my daughter to get a unit the same day. She explained everything in detail to us and just made it a pleasant experience all around. Thank you Robin for all your help.

Very friendly ms .robin here is amazing I just went through something with my boyfriend she has helped a lot made me feel better by just talking to me and helped my dog by giving him water

Robin was excellent and very professional!

Robin is the best, thank you so much for all your help

Robin was very professional and the unit was exceptionally clean. I would recommend using this facility again.

Awaomeee stuff, from Robin!!!👍🏻👍🏻😎

I've had a unit here for about a year now, and they've always kept the area clean and readily available as well as been great with working with me when it comes to payments, especially during these trying times.

Great place to hold storage. Secure, private and the management is always available for answers. Great location.

Thanks for ur great customer service skills very knowledgeable!

Robyn the facility Mgr. was the most pleasant person to deal with. very knowledgeable & helpful. The company Public Storage should be happy to have her as an employee. Thank you Brian Huff

Ms Robin is the best storage manager I’ve had. She is flexible, knowledgeable and very sweet. I appreciate her and I’ve been a customer since 2017. She provides the best service and is always willing to help. I appreciate her very much.

This is a great location! Never had an issue and the property manager Robin has been great. Can't recommend enough!

Its clean and easy to access. I feel like my belongings are safe here. I'm giving it a 4 star because I've had storage spaces here for over 3 years and the rent has gone up a few times. I never received a notice that it would be going up even though they said they were sent to me.

Was pleasant and Robin the manager explained everything in detail great experience would recommend public storage for your future needs.

The lady working at the office was very nice and helpful. Excellent service.

Robin was very professional and took time to answer answer all of my husbands questions. She is definitely someone you would want on your team. Thank you!

Robin was nice. Helped me move my bike to an outside unit where i dont have to struggle putting my bike inside... Edit: I’ve been here for over a year now and never had a problem. Unfortunately I sold my bike so I’m leaving the storage and Robin was nice enough to hold my other belongings in the unit until I can get them. Definitely a kind lady.

Renting a storage space was so easy that I thought it was too good to be true. 100% contactless if you order and pay online. Robin has excellent customer service. Upon booking, I received a call from her immediately to answer any questions I may have and she was very thorough. Robin is friendly and professional with an energetic, helpful spirit.

Great people at this storage site. They were extremely helpful the many years we did business with them and would definitely return if the need ever arises again. Robin is extremely helpful and makes the place run seamlessly.

Very helpful and easy

Robin makes this place wonderful. She was so nice and helpful. Thank you Robin!

Robin provides amazing customer service and quick to response!!

Robin is a GREAT lady, helped me out alot!!! Props to her for running this place 😄

Love this places recommended this to anyone who need extra storages spaces Also the employee is awesome special thanks to Robin

I love this location I have been here for years. the new manager. Robin is great. Always really nice always asking if you need anything. .

Robin was extremely helpful answering all of my questions. Great customer service!

The units were always easily accessible and the staff was nice. For our move out The lady manager, Robin I think, was very helpful. I moved in when they were Cardinal and had been there for several years. The only issues I had were that they had a dumpster but the one time I tried to use it it was locked, and that PS kept raising the cost on my unit so that by the time I left I was paying at least $50 more than it cost to get a new unit. But I always felt my unit was safe, secure, and accessible.

Robin helped me so much! Such a great lady

Very nice ty

Very satisfied with Robin's help

Good Overall Customer Service Thanks to Hema Perrera. Clean and well maintain property and storage bins. Highly recommend this location 2221 Hilliard Rome Road.

The courtesy of Robin is great. I like the space and is in a very good location. They also have supplies for you to buy in case you are short with tape, wrapping paper, etc. Thank You!

The winter storms brought a lot of snow and ice and the door to our storage wouldn't close all the way. We were in a hurry and needed to leave. Robin was so helpful, noticing the door and taking care of getting the door back on track and using a lock for us! She made sure we knew she had secured it for us and was very helpful in following up to make sure we were able to swap locks back. We appreciate Robin and Public Storage!

Best storage place in Columbus. Hands down!

HIGHLY RECOMMEND! I have had a storage unit at Public Storage in Hilliard, OH., for a few years, and the service at this location, particularly with Robin, is beyond compare. I travel a lot, and it’s good to know that my valuables are safe and secure, and that any changes to policy or entry options are swiftly communicated through several channels. Hands down, the beat experience I’ve had within the last 15 years.

Robin has been such a great help!

Robin was very very helpful today. Very nice and pleasant to speak with. Very good customer service.

Robin was very good at helping me to cancel my rental. She's always friendly. My only problem with PS is the rental cost is a little high for a senior income.

Public Storage made the entire process extremely easy. I was able to do everything online, including setting up my move out date. Robin at this facility is very nice and will make sure you are taken care of. I will definitely be using Public Storage again in the future.

I live nearby so I normally pop in to pay my bill. Robin is always helpful and super friendly.

Robin was very friendly. She helped me return a lock that a didn't need. She also directed me to a great local car wash. The storage unit was clean and ready for me to move in. I would definitely recommend the Hilliard location for any storage needs

Robin is great! Her service has been impeccable and she gets things done whenever I have a question! Thank you Robin!

Robin was very professional and answered all my questions fully and was helpful in explaining all aspects of our transaction. Overall, a very pleasant experience

Robin was very helpful and thorough with our interaction.

It was very nice talking with the manager Robin she was very helpful!

Robin was very nice and helped with finding the right size unit for me.

Thank u robin such a great help.!!! Highly appricated!!

Robin is so knowledgeable and kind. Anytime that I've needed any assistance with my unit or billing she is always there for help. I have had other companies in the Columbus, and Youngstown Ohio areas but nothing like the Public Storage Companies. Knock on wood since being with Public Storage I have never had not one drop of water in my unit. The last company I used in Columbus I lost $8,000. 00 in furniture. With Public my mind is at ease. Robing thank you so much for everything that You and your company has done for me.

We had a great experience with this facility and especially with Robin over the past 2 years. Thank you Robin!!!

Robin helped me and she was so helpful with everything. so sweet and nice. ty Robin so much.

Robin provided Excellent service!

Robin is the best employee that is there at the storage unit company. She is very nice and Knowledgeable and helpful to make my stay with Public Storage Company. The units are very clean and secure I have not had no problems what so ever. When I am moving my storage unit from my old company to Public Storage I will be going there to get my needs taken care of.

Robin was spectacular, the best you have, good example for other employee's.You guys better treat her right lol

Robin, in the office was great. She helped open my account, get the storage unit I needed, and lock. I am from out of state and it was a blessing to be able to save a unit on line. Everything was ready when I showed up for my appointment. Robin was there and waiting. Answered all my questions and went over and beyond helping us. Thank you. I would highly recommend Public Storage.

4 months ago I came in here and Robin helped me pick the best options for my needs.

Robin helped me set up my storage unit and gave me excellent customer service

I originally rented a unit by calling a corporate number. After coming to The Hilliard location, I realized I needed a bigger unit. The manager, Robin quickly assisted me and helped me transfer to another unit! She was very helpful, friendly and professional!! I'll always promote this location!!

Robin is the best manager. Made me feel at ease, she answered all my questions very clearly. She is doing a great job welcoming people. Highly recommend!

Great service by Robin and other staff members

Robin was very nice and helpful.

Robin, the manager, is the only reason this place deserves 5 stars. She has gone above and beyond to help me multiple times. I cant explain how thankful I am to her! She is always friendly, the grounds are always clean, and I didn't have any problems with my unit. Robin even helped me find the right sized unit. However, this company's prices are high, their fees are too. The company is unwilling to work with you despite the pandemic going on and that ultimately led me to leaving.

I want to thank Robin for the professionalism and politeness helping me find what I needed. Thank You and I look forward to working with you in the future.

I have had a unit here for over a year. These people are always friendly. Grounds are always kept clean. Great customer service.

Lisa R. Was very nice and very helpful with questions I had. Thank you

I decided to start a reservation online. I recieved a call from someone who basically stated that I need to complete the reservation to hold my spot. I'm not clear on what that means, because in my experience, when you make a reservation, you will have a spot. She went on to say that if I didn't "complete" the reservation, that if someone came in off the street and needed that unit, they would get it because its first come, first serve. So my question was, so that means the reservation is worthless? She then said she's not gonna argue with me. Who's arguing? I just want clarity, which I still didn't get. Extremely rude for no reason. Definitely will be looking for another place to rent. Won't give this place a dime. Ill build a storage out back to store my extra belongings before I give the Hilliard Rome Rd location my money. Sad part is most of the reviews reflect positive. My experience thus far has definitely not been that.

Thank you Robin for making the booking process easy. Great customer service

Very clean. Gated lot and cameras on site. Prices for the most part stay around the same yearly, only had mine go up twice and it was for $2. Robin who works the desk is amazing...always friendly and helpful. 👍

Great customer service. I had 2 units at once..very nice and professional people, even called me to notify me i left my work badge at their location.

Robin was awesome!!! Amazing renting experience. I highly recommend this location.

Robin was extremely helpful, tries to accommodate our needs

Amazing and quick service! Second time renting!

Went in on Sunday to get prices and other information and Lisa was very friendly, funny, informative and helpful. She should be a customer service trainer. Give that woman a raise.

Robin was a pleasure to work with....outstanding service!

I needed to set up an additional storage unit and found the best prices are at Public Storage. Robin was so very helpful and found the unit size I needed. Quick set up and I'm ready to move my items in. Robin has always been so helpful whenever I have questions. Thank you, Robin!

I went in to check and compare prices and Lisa was very informative and very friendly. She has excellent customer service skills and is very funny. She answered all my questions and was a joy to talk to. I would highly recommend this place based on my conversation with Lisa.

Great service and security. I would highly recommend this storage complex. Robin in the office is extremely helpful.

Robin was very friendly and helpful in finding a climate controlled storage unit. Easy process and only took a short time to get it set up!

Lisa R is an excellent helping out with all my questions, she was very kind and helpful, she is very good at her work, is had a trouble with my unit and she fix the problem ASAP, I really love this place, if you need something contact her! I really recommend this place!

New to this but Robin made it easy as 1-2-3. She answered all our questions. She was not pushy at all.

Robin was excellent and was very professional and explained everything clearly. Overall great service

Robin helped me get everything squared away for my company’s holiday offsets! Pleasure working with her and getting everything situated.

I was helped by Robin who was extremely helpful ans explained everything to me. She is one of the best customer service rep I have ever met. She's a keeper.

Robin is freaking amazing. She’s helped out so much and I am thankful for her help and everything she has helped with. Thank you

Lisa was helpful.I like this place.

Robin is wonderful! Answered all my questions, I was in and out quickly.

Robin was great working with me to get what I needed and was nice to work with she answered all my questions

Robin was great quick and easy

ROBIN WAS WONDERFUL AND THE LOCATION IS PERFECT FOR OUR FAMILY!

Robin is amazing!! She is so helpful and such a sweetheart. Definitely recommend the Hilliard Public Storage location.

Robin was amazing, walked me carefully thru the whole process. A very valuable asset!!

I would like to take the time to say thank you to say thank you to your associate Robin. My wife and I went through some hard times.Through her professionalism and compassion she helped us get back on track with our payments Public Storage should be proud to have her as an asset to thier company.

Robin was extremely helpful!

Robin was very polite and helpful.

Great storage robin is very kind she always calls and has always worked with me about my bill and fees and with covid and how it has affected all of us to see kindness and help has been a blessing i recommend this storage to anyone

We had a bad taste when we initially came here because the lady then had an attitude with us for no apparent reason. However, I’ve had nothing but good experiences since meeting Robin. She’s always helpful and informative!

Robin who works in the office was amazing got everything we needed taken care of in 10 minutes or less. thank you so much.

Robin helped me very well today

Robin helped me figure out the size storage I may need and has been very friendly and helpful. This was my first experience with a storage unit and she made things very easy to rent from this company. Joe Norton

Robin was a great help! Thanks!

Robin was great, but the electronic signature pad does not work. This would have been 5 stars if it had.

Robin was very helpful and helped my mom get the right storage unit size she needed and made sure to go through the options available and helped us upgrade to an indoor unit, very friendly and knowledgable!

Robin was awesome and very professional.

Robin gave exceptional service

Robin helped me through leasing a storage unit today and i could not have asked for better service! she walked me through everything and made sure i was totally taken care of. thank you guys!

Robin did good thank you for helping me

Robin did an excellent job assisting me at the storage unit and also followed up with me later in the day to see if I needed any further assistance!

I’d give this pace 5 stars but solely for the customer service I received from robin she went above and beyond her duty she was extremely patient, polite, and professional,. I’d definitely recommend this place especially if you have the chance to speak to robin.

Robin was very helpful. Nice place very easy

Robin did a great job helping with my rental and when I was done with the rental! Great Service. I would use the storage again in the future if needed.

Robin was very helpful and knowledgable in setting up our first storage rental.

Korin and Robin helped me so much Thank u

Great service. Robin

Robin was awesome to work with! She is very friendly and helpful. Would definitely recommend her.

Robin was great. Appreciate the service

Robin was extremely helpful! Great service!

Robin provided top notch service. She was a pleasure to work with. I don’t like your company’s practice of arbitrarily raising rates for loyal customers.

Robin was amazing, this is my first time using storage, she was super patient with me and made sure I was taken care of.

I would recommend. Robin is nice, knowledgeable and helpful.

Robin was very helpful and showed me everything, would definently recommend this facility because of her. Thank you

This place is great Robin was there to greet us and help us along as we got our unit. She was super friendly and helpful. Would definitely recommend!!!

Robin did an outstanding job in renting a storage unit to me today!!!

Robin was friendly and helpful. Rental process was very smooth

Robin was really great she met me after close so that I could get a unit today!

Robin did an excellent job of showing me the unit and explained everything perfectly.

Robin was awesome

Great experience with Robin in securing our unit! Very personable - Thank you!

Lots of great help from Robin

Robin was definitely one of the best yet I've had to help me with getting into a storage unit as she did so quickly and made me feel as if my family was her family. Thanks again and great job on the help

Miss Robin was such a nice wonderful lady I fully recomend

Robin was a great worker and helped in all ways possible

Robin was very helpful

Was great service very helpful and pleasant Robin

Robin was very kind and helped every step of the way explaining things thoroughly

Robin was very friendly and made sure that the size of the rental space would work for our needs.

Robin was great!

Jenny was so knowledgeable, kind, and caring. It is very clean and safe here. Thank you Jenny for making my first public storage or storing anything great.

I like this place and súper clean , Robin help me a lot and she is really nice......I really like this place, thank you fort all....

Great service!! Very well understood what was needed! Thank you, Robin!

Robin was great! Thank you!!

Robin did a great job helping me get setup with my storage unit!!!

Robin was amazing too notch service. Very helpful and knowledgeable

Robimg helped me move out and dealt with the moving truck, she did wonderfully

Robin was wonderful signing me up for my unit

If I could give this a zero star I would. Do not rent a storage from them. They are never in the office during business hours nor do they answer there phone so if you need something you can’t get them because it’s a ghost town. No one is ever there ever!

Thank you Robin!!! You were fantastic ☺️

Miss robins is very helpful n knowledgeable of her work thank you for your great help

The process to secure out storage unit was made very easy with the help of Jill and Robin.

I tell you....that ROBIN is suuuuchhhh a sweetie pie! Talk about fantastic customer service and attention to detail...Robin has it all covered! This is what all businesses should use as a platform for customer service. Thank you so much!

Robin was extremely helpful and polite. Would recommend Hilliard location

Clean upon moving in and couldn't ask for better customer service from Erica!

Robin was wonderful and made the process painless

The manager at this facility was great!!! The facility is immaculate and I feel that my personal items will be safe.

Enjoyed the service and thank you Robin

Robin was very helpful

Horrible people

Jill and Larry was very nice and got me the unit I was wanting. Fair price friendly staff . Didn't take long at all to get keys in my hands . Would definitely recommend.

Thank you for your help and close attention, Robin.

I had a great experience this morning getting a new unit set up by Robin. She was friendly and helpful and took the time to make sure everything was how it should be. I would definitely recommend this place.

Excellent friendly staff. Very clean & secure. Cheapest prices around with can't beat specials

Larry was very helpful and the process for getting started was very simple and professionally handled. Much appreciated as typically one needs storage when life gets complicated.

Great service. Larry was very helpful

Great experience overall! Larry was very willing to answer any questions that I had and helpful throughout the reservation process!

The manager Jill is absolutely awesome and makes moving more fun than it normally is, 5/5 no doubt!

Jill provided excellent customer service. Her presentation was very thorough and professional. Great personality and we will continue to use Public Storage on Hilliard Rome because of Jill. Thank you!!

Jill was an immense help! Excellent service and excellent space :D

This place is a joke ! I wrote a lengthy post on here and was asked to remove it. But once I move I’m taking my stuff from here and I’ll never use public storage again! The manager at this location is rude and she’s the main issue! Don’t rent here !!!

Larry was awesome! He explained everything and showed me around. Had a power outage but everything worked out :) Thanks Larry!

Jill is fabulous, great customer service and amazing facility.

I thought an out of state divorce was going to be the worst because I wasn’t sure how I was going to keep all my items from my dead beat ex but in all seriousness this place saved me! I was able to arrange the storage for about two months and the staff, especially Jill, extremely understanding and allowed my dad to fill up the unit for me and tend to the care. Everything was finally brought to me in great shape, meaning the facility was clean and tightly watched!

Very very friendly staff. Jill made me feel comfortable about storing my items there. Clean and secure place. Will definitely do business here and refer all my friends here. Thank you for answering all my many questions!

I had a Great experience. The people are trustworthy and kind. Excellent customer service. Jill is awesome. She really went above and beyond to help me get my unit secured. I will only use this place for my storage needs. The best in the business.

Very sneaky people, sell you on a cheap plan and then start increasing it over the months by bogus amounts - make sure you have the money to be paying a place like this

My son was looking for a place to keep his things for a few months until he closes on his first home, as he will be living back at home until then. He chose Public Storage on Hilliard Rd. Jill was great in helping him chose the right size to fit his needs! She’s very professional & so friendly. Facilities were very well-maintained. I would highly recommended Jill and Public Storage to anyone. Crystal Jones

A possible move in our near future so my husband and I are checking out local facilities. Upon visiting Public Storage, we met Jill. She is what sold the place. Smiling, friendly, and knowledgeable of the questions we had. Being from out of town and out of our element is hard, but she made us comfortable. We will for sure choose Public Sorage if the move is made to Columbus

Great facility simply because of the wonderful costumer service delivered by Jill.

Excellent customer service!!

Jill was super helpful! She was able to answer any questions i had. She is awesome! Thank you!

Jill is Amazing!! Awesome service

Jill is amazing ... she will go above and beyond to make you happy.. what a amazing chic...

Received awesome customer service from Joann who really took the time to find the right unit for us!

Love this place. Great prices, clean, nice storage

Jill was very helpful and everything made getting everything set very easy.

Katherine was a great help. She showed us the unit and was very friendly. Recommend her to anyone looking for a storage unit!

I had great service by a lady named Jill. She helped me with all my needs. This place is nice and clean. I recommend it

Jill was amazing! Thank you Jill for your wonderful customer service!

Had all my needs met by an amazing person named Jill. She was lovely, polite, and efficient. Highly recommend.

Great customer service...Jill was AMAZING!!!!

I received wonderful customer service by Jill. She was friendly and professional. I greatly appreciate the experience I had all because of her 😄

Very friendly and courteous staff. Jill went over and beyond to make sure I had everything that I needed..

Jill was very helpful! Great customer service and nice faculty.

Talked to a woman named jill today. She was so helpful in answering all of my questions.

Jill rocks

Jill is awesome! Thank you!

Great 👍🏼👍🏼

They stole all my stuff cause was late on rent over 5 days. $20,000 worth of products. Not a safe place to trust.

Jill has great customer service she was really polite and clear. And when I sidnt fully understand she cleared things up .The place was clean and looked good.

Jill was awsome!! She helped get me all set up pretty quickly. She was very bubbly and great to work with. 100% recomended

The units were well kept and well secured. The employee named DJ was very helpful and friendly, he explained everything so we could understand. I highly recommend this storage facility!

Great, affordable place to store stuff.

Stopped by to check out pricing for a different storage unit for work. Jill was very helpful and I really enjoyed my time with her. Jill was very knowledgeable about the company! Overall good experience and loved Jill!

Rude attendant

We had Katherine and she was exceptional!!! Very helpful in telling us all the information we needed to know. We bought boxes and packing supplies. She is a great asset to your company.

Super helpful and easy to sign up, transfer, and cancel units. Jill was a lifesaver when moving!

I have rented here for a year and Jill has been the most helpful employee. She has answered all my questions I have ever had and has taken care of any issues that have ever came up. Definitely recommend coming here!

Very friendly and extremely efficient truly enjoyed my experience would recommend to my friends in the future

Great customer service! Jonathan was a pleasure.

A great place to store things and processions if moving. Or just because you can. They have wonderful people that help.

Jill was very helpful and reassuring for my son who has just moved to the Columbus area. Thanks to Jill’s help we were able to efficiently store his belongings in a clean and secure unit. Thanks Jill

Jill is fantastic! She was very helpful and knowledgeable for move in proceedures. Will use and recommend this place always.

Excellent customer service and very clean and well kept facility. Love that it always had such a good smell and a friendly face behind the counter. Jill helped me out and even watched my dog as I loaded everything into my storage unit. Thank you for such great service! Highly recommended!

Jill is fantastic!

Awesome place and great customer service! Jill was a great to work with!

Your facility was very clean, and was my first time using public storage and Billi made me very comfortable and confident I made the right choice in storing my belongings here. Thank you . Excellent customer service !!

Nice buildings but a little over priced.