It was so EASY!! Clean facility and Ron was excellent and super nice!!
Ron was very efficient and knowledgeable 10 out of 10 on this location and ease of rental process and knowledge
Angela was very helpful today. I really appreciate her giving me the information that I needed. We need more people like her. Very polite and very pleasant to talk to.
Val was extremely helpful and got all my questions answered and set up quickly!! Recommend her at public storage to anyone) thanks Val!
Elizabeth and Robert was very helpful today
Pam, was very helpful over the phone and solved my issues.
Elizabeth went above and beyond to help me out. She’s very kind And knowledgeable and helpful… And to be honest, that is so rare these days!!!!!
Elizabeth is awesome and great at her job! This was my first time renting a storage unit and she made the process very easy. The facility is clean and secure. Easy access with the app. All around great experience.
Arnold was great and helped us get right size space!!
Great customer service from Elizabeth
Jackie was a great and friendly and we appreciated her being there to help out
Elizabeth was wonderful. Patient explaining the ins and outs of downsizing to a smaller unit. She did a great job of walking me through the electronic paperwork and explaining how I will be billed. She made it all easy. Thank you, Elizabeth!
Great service from Elizabeth
Elizabeth is an amazing employee! Very helpful
I've been renting a space for a year and a half. The price is affordable for the size unit and the time frame that we have accessibility to the unit work perfect.
Professional and safe. Nice people.
I had an amazing experience with Elizabeth! She is so nice and knowledgeable!!!! She helped me pick the right size for my needs! The place is very clean also!
Elizabeth made it painless and amazing! Efficient, great customer service, and just overall amazing. Thank you Elizabeth!
We have used Public Storage for work and personal belongings over the years. This has been my favorite facility. Thank you Elizabeth for providing the best customer service and making sure belongings are safe.
Elizabeth at this location has exceptional customer service skills and was such a great help!
I want to express my utmost gratitude to Jennifer! She was just wonderful and very professional. I was really impressed how willing she is to help people! This is a rare quality you come across nowadays. Very happy with the our choice and strongly recommend this place!
I recently had a fantastic experience with Public Storage, thanks to Pam from both Pickerington location and Yasi from the Kenny Rd location. Immediately following my attempts to make a reservation online I received a call from Pam to gather more information. At that time Pam was helpful in provided all the information I needed upfront and alerted me that my plan to have our belongings dropped off via a moving truck wouldn’t work, giving me time to adjust. In the meantime, while juggling too many tasks post-move, I accidentally booked a unit farther away than I intended. I went to the Kenny Rd location to fix this issue where I was greeted by Yasi. Yasi went above and beyond to help me understand and fix the issue. Even though she couldn’t resolve everything on her end, she made sure I knew exactly what to do next. Pam followed up afterward, working with me to clear up the residual confusion I had caused and patiently worked with me to get my plans back on track.
I feel both Pam and Yasi could sense my stress (moving to another state is SO stressful), but they approached my concerns with professionalism, kindness, and understanding, and for that, I’m beyond grateful. I highly recommend Public Storage for their excellent customer service and the teamwork of both Pam and Yasi in helping this new Ohioan experience the friendliness and hospitality of the Midwest.
Public Storage is a great place to go! The customer service that I received from the 2 ladies that were working was amazing. They easily pulled up my registration. Explained everything in detail. Highly recommended!
They go above and beyond. Tina, Anaya and valerie are all amazing ppl.
Tina the best thank you so much
Tina the best she's so nice and she help me a lot thank you
Valerie is amazing, went above and beyond to help me out.
Valerie was super sweet and patient in dealing with some folks coming through to pick up some items. Despite my negligence in not giving a heads up, Valerie was more than accommodating and gracious when it came to coming over and asking if we needed anything.
Great location and service!
Public storage is a decent storage facility Galbraiths the race a couple times but overall it’s a really good stores facility but Valerie that works in the office is amazing very helpful very very friendly very professional totally stunned by for her professionalism this lady will go far with this company if they’re lucky that keep her
By far the best customer service in town.. Sam made my move in as easy as possible.. super star employee
On 5/31/2024 was set to be my last day with public storage. I had a situation that came about on that day. However, Valarie who was working in the office was so helper and patient with me in handling that situation. Not only was she patient but help me bring it to a resolve. Not only on this day, but any other day I needed customer service, she conducted herself professionally, efficiently and effectively. Thank u Valarie and I wish u many blessings and success!!
Kim Jones
Valerie was awesome! Great service!
Valerie was very helpful! Great customer experience!
I wish this was a 24-hour facility where we would be able to come and go as needed throughout the night, if necessary, without breaking rules. The policy apparently doesn't permit this, although it would certainly be very convenient.
Otherwise, the grounds are safe and clean. This location is away from riff-raff, unlike many of the other facilities around Columbus. We don't need to worry about the safety of our property here.
We have had no issue after the name change. The staff here is polite and very helpful.
Chasity goes above and beyond for her customers!
Our family rents there! The staff is amazing! Chasity goes out of her way to be helpful
Chasity was awesome and the deal she gave me for 1st month free helped out so much this new unit is a game changer for my husband and I thanks again for your help
Decent place to store my RV.
Wonderful customer service!! Clean facilities and quick response
Awesome staff, very helpful. Clean facility. Easy and safe access. Not to mention the absolute best prices you're going to find!!
These lady's were fantastic ! Great prices and the place looks brand new,super clean!
Worked with Tammy the whole way the process and she was lovely and super helpful!!!
Great customer service very nice lady made the whole process easy as can be
Best customer service I’ve seen in a long while! Omg thank you
Great staff, great place!
Had to stop in today to make some adjustments on my account. Chasity was very very helpful and made the process and absolute breeze!!
Love my Store and my Customers
Held our reservation longer for us while we got our title together, super kind, efficient, and helped us out so much !
Chasity was very professional, cheerful and was a joy to work with in general
Secure facility and great prices.
Chasity was so kind and helpful ever since I called on Friday to get my unit reserved. I had various questions and she helped answer every one of them. I appreciate the experience so far!
Great customer service! Chasity got me taken care on very short notice. I would recommend. Seems to be a very secure site as well!
Very friendly service. Storage facility nice and secure.
Chasity was great after the 3rd party made promises that couldn't be met by the actual company but she was able to give me a even better deal definitely a 5 star experience and employee godbless
If you need a storage facility that is clean and well operated, this is the place for you. The staff is professional and courteous. They go above and beyond to be helpful and make sure you have a great customer experience.
She was so lovely and called as soon as I booked my unit online.
Very very pleasant to deal with.
Manager chastity is awesome .
Ty
Chasity, the lady who works at the desk, is awesome and kind. She was very helpful and made the whole process so easy. Greatly recommend!
Chasity was a great help with my move in!
Manager very friendly. Great communication when issues arise!
Chasity is awesome. She helped me with everything I needed. Great job!
Great service nice people great help I live it here especially chasity
Awesome customer service very helpful.. highly recommend this place .. thank you chastity for all your help
Chasity was very helpful and kind. Would recommend
Chastity was very helpful
Very polite when starting
The lady at the front desk was extremely helpful
Charity was extremely helpful. My husband and I appreciate the friendly environment and flexibility. Thank you
Quick, fast, friendly, and good prices
Everyone at simply self storage on fisher road has been very friendly and helpful to us during moving in and updating information! Would definitely recommend!
Very friendly and prompt, made the process super easy!
Didn’t tell us we needed a disk lock and charges 15 buck but everything else was a great service.
Pleasant attitude and easy set up. Felt satisfied when leaving.
Customer service was perfect no hassle
The woman who runs this facility is very nice and friendly. She helped me by answering all my questions and issues I had when another customer wrecked into and totaled a vehicle I had in storage. Very helpful and wondering employee.
Always helpful to answer questions and really flexible!
Been customers for years.. always helpful!!
I need a space for my new RV, and they're really close to my house. The online move in was super easy. When I got there, Corey was really friendly, walked me through the process, and even moved my spot to one that was better for me to make it easier for me to move my rig in and out. The facility is clean, and he was a top notch guy. I couldn't have asked for better customer service!
Corry made it quick and easy. Pet friendly 🐕
Corey was very helpful. Had a great experience.
The managers and the staff at Simply Self Storage on Fisher Road in Columbus (Hilliard area) have been very kind and very helpful throughout the process. In mid-January 2021, I called on a Sunday morning with a last-minute request to move my belongings into a 10' x 10' storage unit. Within 10 minutes, I had reserved a unit. And I moved my stuff into the storage unit later that same day.
My storage unit is very clean and well-lit, with highly visible security cameras throughout the property. The property and parking lot itself are well-lit -- and feel very safe and secure.
The location of the Simply Self Storage property on Fisher Road is ideal -- minimal street traffic and quick, easy access from I-70 between the Hilliard-Rome Road and Wilson Road exits.
As for price, I don't think you can do any better than Simply Self Storage. I looked at several other storage facilities along Hilliard-Rome Road and other locations in the same area. By far, the best monthly rental cost I found for a 10' x 10' storage unit was Simply Self Storage. The company website is great, too. The three-dimensional graphics which give you a practical idea of how much stuff you can fit into your storage unit are very helpful. And the pricing options are very simple and straightforward.
Thanks to everyone at Simply Self Storage -- Lisa, Christa, and Lex -- for making the process of quickly finding a storage unit and moving in my belongings a very easy, stress-free process. I highly recommend Simply Self Storage to anyone in Columbus looking for a safe, secure, clean, affordable place to store your stuff.
Corey was extremely friendly and took great care of me!
I have been trying to contact simply self-storage hilliard with the provided phone numbers and it keeps saying the numbers are incorrect. Have the numbers changed? I need to call about my unit.
I been saved so appreciate the managers
Eric made the move in quick and easy!
Clean units, cheap prices and wonderful service. Thank you guys
They checked us in quickly and were on our way! Great experience, highly recommend!
Eric was very helpful and enthusiastic
I had a great experience. Cory was very helpful and getting a unit was very easy.
Cory and Eric were awesome! Definitely recommend 👌
I scheduled and then completed an online setup of small storage unit, process was easy to do. Called Eric at Simply Safe Storage location who was most helpful with information on location, gate access and other information about using the storage unit. I would recommend them for storage based on ease of setup and helpful staff at office.
Eric made process of moving easy
I had just got a unit and the employee Corey was more than helpful. Found the best unit and best price for me. I'd recommend anyone to this facility.
Fyi...this location has been target for catalytic converter thefts...had mine stolen last week of February 2022
Miss Lisa was amazing made everything so easy she's a great person an help wishing all customer service was that good !!
Lady in office was very wonderful to work with, the gulf cart ride to view units was awesome! ☺️🤣
The Rep was very professional & courteous, she also showed me different options to meet my needs.
Corey was friendly and service went very quickly.