I received a very rude and inconsiderate phone call from a lady by the name of Elizabeth this morning making threats and making very rude comments. She made me so uncomfortable. Yesterday was my move in day and she called threatening to terminate my lease due to moving a pole out the way. Not sure why they would place a pole directly in front of my unit and it’s absolutely no where else. It’s hard to move things or use my garage for what it was intended for. My mother called and she did the same to her making threats and saying she isn’t answering any of her questions because she is not the lease holder. Which all she was doing was seeing why she called threatening me like any mother would do. I am very disappointed in the customer service as that is a major factor for me. I would NEVER recommend the Fisher Road location unless they get rid of the negativity in the office. That was by far the worst service I ever encountered. I will be reaching out to corporate as I’ve made numerous of request to speak with the manager and I have yet to hear anything.
There’s no one here I’m pissed and need to get into my storage unit. Ridiculous
I’ve been renting a unit at Public Storage for about a year and a half now, and overall, I’d say it’s been a good experience. My belongings have been kept safe, and while the rent has increased a bit, it’s still been a decent arrangement. However, I did have a disappointing experience with the property manager recently. This morning, as I was trying to access my unit, the front gate wouldn’t open, and I had to download the app to get in. While I was waiting for it to load, the property manager was leaving and saw me near the gate. Instead of offering assistance or asking if I needed help, she was immediately defensive, accusing me of trying to ‘tailgate’ her entry. She firmly told me to get my own code and head to the office, which felt accusatory and rude. I understand the importance of enforcing security, but a little kindness would have gone a long way. A simple offer to help would have been appreciated, especially since I was doing my best to follow the rules. It’s unfortunate, as interactions like these really shape the experience. That said, the facility itself has served me well overall, but I will definitely be gathering up my belongings and moving out by the end of the year.
I recently had a fantastic experience with Public Storage, thanks to Pam from both Pickerington location and Yasi from the Kenny Rd location. Immediately following my attempts to make a reservation online I received a call from Pam to gather more information. At that time Pam was helpful in provided all the information I needed upfront and alerted me that my plan to have our belongings dropped off via a moving truck wouldn’t work, giving me time to adjust. In the meantime, while juggling too many tasks post-move, I accidentally booked a unit farther away than I intended. I went to the Kenny Rd location to fix this issue where I was greeted by Yasi. Yasi went above and beyond to help me understand and fix the issue. Even though she couldn’t resolve everything on her end, she made sure I knew exactly what to do next. Pam followed up afterward, working with me to clear up the residual confusion I had caused and patiently worked with me to get my plans back on track.
I feel both Pam and Yasi could sense my stress (moving to another state is SO stressful), but they approached my concerns with professionalism, kindness, and understanding, and for that, I’m beyond grateful. I highly recommend Public Storage for their excellent customer service and the teamwork of both Pam and Yasi in helping this new Ohioan experience the friendliness and hospitality of the Midwest.
My unit was broken into, my lock cut off and replaced by some random person's lock. Nobody in the office at 3 p.m. on a Sunday, note on the door saying they wouldn't return until Monday. Repeated calls to the property manager with no response. Apparently nobody should assume their items are safe and secure with public storage
Rented 2 units. With 3 weeks my big unit was targeted not a random pick. It was the only one broken into. The value of missing items was 4 times what insurance covers. Camera just happened to not be working at that time. Was given minimal to no assistance or righting the situation. Was broken into 2 times back to back with 24 hours. Like I was being watched. Place looks nice but is set up for the perfect theft opportunity. Will never again use them.
Public Storage is a great place to go! The customer service that I received from the 2 ladies that were working was amazing. They easily pulled up my registration. Explained everything in detail. Highly recommended!
Better check your vehicles. Catalytic Convertor was stolen. Never going to store anything here agian.
They made me pay the rest of the month even though I wanted to be out before the 5th of the month, also there were MULTIPLE boxes and items missing out of my unit. make sure you know EVERY item in your unit because they will say they were never inside it.
They go above and beyond. Tina, Anaya and valerie are all amazing ppl.
Tina the best thank you so much
Tina the best she's so nice and she help me a lot thank you
Valerie is amazing, went above and beyond to help me out.
Valerie was super sweet and patient in dealing with some folks coming through to pick up some items. Despite my negligence in not giving a heads up, Valerie was more than accommodating and gracious when it came to coming over and asking if we needed anything.
Great location and service!
Public storage is a decent storage facility Galbraiths the race a couple times but overall it’s a really good stores facility but Valerie that works in the office is amazing very helpful very very friendly very professional totally stunned by for her professionalism this lady will go far with this company if they’re lucky that keep her
By far the best customer service in town.. Sam made my move in as easy as possible.. super star employee
Was there for 3 yrs ,an my rent started at $140.00... When I left it was $260.00🤨😐😑 Hustlers
On 5/31/2024 was set to be my last day with public storage. I had a situation that came about on that day. However, Valarie who was working in the office was so helper and patient with me in handling that situation. Not only was she patient but help me bring it to a resolve. Not only on this day, but any other day I needed customer service, she conducted herself professionally, efficiently and effectively. Thank u Valarie and I wish u many blessings and success!!
Kim Jones
Valerie was awesome! Great service!
Valerie was very helpful! Great customer experience!
I wish this was a 24-hour facility where we would be able to come and go as needed throughout the night, if necessary, without breaking rules. The policy apparently doesn't permit this, although it would certainly be very convenient.
Otherwise, the grounds are safe and clean. This location is away from riff-raff, unlike many of the other facilities around Columbus. We don't need to worry about the safety of our property here.
It’s been some time but I wanted to leave a review for simply storage before being turned into public storage. I had done an online rental during covid. It was a weekend and it said contact free. I didn’t realize I wouldn’t have a way into the facility so I called and told them I had to go somewhere else because I had the movers following me to the storage. Long story short, I contacted the facilty itself and the manager told me I wasn’t entitled to a refund because I did the move in plus admin fees Actually I didn’t do the move in, in fact I couldn’t get into the property at all. They didn’t even have the admin part of it because I never saw them in person and it told them to cancel it as we were in route there once they told me no one would be there to let me in. They told me I needed someone at the facility to gain access. I contacted the district manager and he told me he would send me a refund, waited months with nothing. Called again he said he would send another out. I never received anything and he never returned my calls. This was $60.00 I threw away to them plus I had to pay the movers almost an hour longer to find somewhere else last minute and pay more money.
The communication was not good overall, the manager at the office tried to say I had moved in, but they didn’t even give me a gate code to get in!
I don’t recommend this place!
We have had no issue after the name change. The staff here is polite and very helpful.
Chasity goes above and beyond for her customers!
Our family rents there! The staff is amazing! Chasity goes out of her way to be helpful
Chasity was awesome and the deal she gave me for 1st month free helped out so much this new unit is a game changer for my husband and I thanks again for your help
Decent place to store my RV.
Wonderful customer service!! Clean facilities and quick response
Awesome staff, very helpful. Clean facility. Easy and safe access. Not to mention the absolute best prices you're going to find!!
These lady's were fantastic ! Great prices and the place looks brand new,super clean!
Worked with Tammy the whole way the process and she was lovely and super helpful!!!
Great customer service very nice lady made the whole process easy as can be
Best customer service I’ve seen in a long while! Omg thank you
Great staff, great place!
Current Manager is amazing but this place used to be more amazing but over the years it's just gone to greed, besides replacing lights they just seem to want to fattin up there wallets, price raise after price raise,back in the day it was 24 hours in and out, along time ago a 10x10 was in the 60s,now in the past few years gone from 80s now up to 138, inflation is the excuse, I could see if our unit was climate controlled but it isn't
Had to stop in today to make some adjustments on my account. Chasity was very very helpful and made the process and absolute breeze!!
Love my Store and my Customers
Held our reservation longer for us while we got our title together, super kind, efficient, and helped us out so much !
Chasity was very professional, cheerful and was a joy to work with in general
Secure facility and great prices.
Chasity was so kind and helpful ever since I called on Friday to get my unit reserved. I had various questions and she helped answer every one of them. I appreciate the experience so far!
Great customer service! Chasity got me taken care on very short notice. I would recommend. Seems to be a very secure site as well!
Very friendly service. Storage facility nice and secure.
Chasity was great after the 3rd party made promises that couldn't be met by the actual company but she was able to give me a even better deal definitely a 5 star experience and employee godbless
If you need a storage facility that is clean and well operated, this is the place for you. The staff is professional and courteous. They go above and beyond to be helpful and make sure you have a great customer experience.
She was so lovely and called as soon as I booked my unit online.
Very very pleasant to deal with.
Manager chastity is awesome .
Ty
Chasity, the lady who works at the desk, is awesome and kind. She was very helpful and made the whole process so easy. Greatly recommend!
Chasity was a great help with my move in!
Manager very friendly. Great communication when issues arise!
Chasity is awesome. She helped me with everything I needed. Great job!
Great service nice people great help I live it here especially chasity
Awesome customer service very helpful.. highly recommend this place .. thank you chastity for all your help
Chasity was very helpful and kind. Would recommend
Chastity was very helpful
Very polite when starting
The lady at the front desk was extremely helpful
Charity was extremely helpful. My husband and I appreciate the friendly environment and flexibility. Thank you
The unit itself is great. Climate controlled so I paid a little more for it. What I didn't know was that within 1 and 1/2 years I would be paying double, if someone came in off the street. My rent became so high that I'm now forced to put it in my son's garage. $312 for a 10×15 climate controlled. WOW!!!! My initial payment was around $100 and some. Storage units need to have a law that doesn't allow them to raise your rent while in a contract. I'm not sure who mandates them but someone needs to ASAP!!!!
STAY AWAY
Multiple interior units, including mine, broken into.
Management informed me of a break in while I was out of town.
At first glance all appeared untouched, until I realized Items were stolen, no mess made, looks like thieves took their time as they went down the hall breaking into lockers
Called and spoke with assistant manager, he was belligerent and rude, told me I would have to bring the police.
And YES, there are cameras!
Also front gate stood wide open 1-2 months without being repaired.
Quick, fast, friendly, and good prices
Everyone at simply self storage on fisher road has been very friendly and helpful to us during moving in and updating information! Would definitely recommend!
Very friendly and prompt, made the process super easy!
My camper was stolen from storage facility Nov 2022. They knew trailers were stolen from the site around that time but made no effort to contact their customers. I went to check on camper Jan 14 2023 when I found out it was missing. Got to site to find main gate broken and open so anyone could get in with no security whatsoever. The managers of this site care nothing about security or their customers
Didn’t tell us we needed a disk lock and charges 15 buck but everything else was a great service.
Pleasant attitude and easy set up. Felt satisfied when leaving.
Customer service was perfect no hassle
Pay for gated controlled entrance and had caт converter stolen! No coverage for anything, Why bother with a gate? The staff is professional and facility is kept clean, Location is easy to find and close to the highway. Nice to be close to a Loves truck stop if you store an RV for service and fuel!
The woman who runs this facility is very nice and friendly. She helped me by answering all my questions and issues I had when another customer wrecked into and totaled a vehicle I had in storage. Very helpful and wondering employee.
Always helpful to answer questions and really flexible!
Been customers for years.. always helpful!!
I need a space for my new RV, and they're really close to my house. The online move in was super easy. When I got there, Corey was really friendly, walked me through the process, and even moved my spot to one that was better for me to make it easier for me to move my rig in and out. The facility is clean, and he was a top notch guy. I couldn't have asked for better customer service!
Corry made it quick and easy. Pet friendly 🐕
They will raise their price almost 50.00 on you. They sent postcards saying price would go up 11.00 but it was 50.00 cooperate won't call you back and the reason I got from the facility was They didn't have many units available and that is what they do raise the price to current customers to get them to move out to make more available. I would go someplace else to get your storage
Corey was very helpful. Had a great experience.
The managers and the staff at Simply Self Storage on Fisher Road in Columbus (Hilliard area) have been very kind and very helpful throughout the process. In mid-January 2021, I called on a Sunday morning with a last-minute request to move my belongings into a 10' x 10' storage unit. Within 10 minutes, I had reserved a unit. And I moved my stuff into the storage unit later that same day.
My storage unit is very clean and well-lit, with highly visible security cameras throughout the property. The property and parking lot itself are well-lit -- and feel very safe and secure.
The location of the Simply Self Storage property on Fisher Road is ideal -- minimal street traffic and quick, easy access from I-70 between the Hilliard-Rome Road and Wilson Road exits.
As for price, I don't think you can do any better than Simply Self Storage. I looked at several other storage facilities along Hilliard-Rome Road and other locations in the same area. By far, the best monthly rental cost I found for a 10' x 10' storage unit was Simply Self Storage. The company website is great, too. The three-dimensional graphics which give you a practical idea of how much stuff you can fit into your storage unit are very helpful. And the pricing options are very simple and straightforward.
Thanks to everyone at Simply Self Storage -- Lisa, Christa, and Lex -- for making the process of quickly finding a storage unit and moving in my belongings a very easy, stress-free process. I highly recommend Simply Self Storage to anyone in Columbus looking for a safe, secure, clean, affordable place to store your stuff.
Corey was extremely friendly and took great care of me!
I have been trying to contact simply self-storage hilliard with the provided phone numbers and it keeps saying the numbers are incorrect. Have the numbers changed? I need to call about my unit.
I been saved so appreciate the managers
Eric made the move in quick and easy!
Clean units, cheap prices and wonderful service. Thank you guys
This Office has lack of Accountability,Trust,Honor and Respect knowing this there no way can bring I my vehicle their property and would never deal with this company again and would highly advise that you don’t either.
They checked us in quickly and were on our way! Great experience, highly recommend!
Eric was very helpful and enthusiastic
I had a great experience. Cory was very helpful and getting a unit was very easy.
Cory and Eric were awesome! Definitely recommend 👌
I scheduled and then completed an online setup of small storage unit, process was easy to do. Called Eric at Simply Safe Storage location who was most helpful with information on location, gate access and other information about using the storage unit. I would recommend them for storage based on ease of setup and helpful staff at office.
Eric made process of moving easy
I had just got a unit and the employee Corey was more than helpful. Found the best unit and best price for me. I'd recommend anyone to this facility.
Fyi...this location has been target for catalytic converter thefts...had mine stolen last week of February 2022
Our catalytic converter on our RV was stolen as well as the RV next to ours and all the office said was they would review the cameras! So much for paying for a secured storage!
Miss Lisa was amazing made everything so easy she's a great person an help wishing all customer service was that good !!
Lady in office was very wonderful to work with, the gulf cart ride to view units was awesome! ☺️🤣
The Rep was very professional & courteous, she also showed me different options to meet my needs.
Corey was friendly and service went very quickly.