Public Storage Self-Storage Units at 4021 Marlane Dr, Grove City, OH
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
5'x5'Online only price$ 35/moSmall 5'x5'
$ 35/mo $46Best Price Label
- Outside unit
- Drive-up access
5'x10'Online only price$ 59/moSmall 5'x10'
$ 59/mo $78Best Price Label
- Outside unit
10'x20'Online only price$ 66/moParking 10'x20'
$ 66/mo $87Best Price Label1 unit left!
- Uncovered parking
10'x10'Online only price$ 96/moMedium 10'x10'
$ 96/mo $128Best Price Label
- Outside unit
10'x10'Online only price$ 102/moMedium 10'x10'
$ 102/mo $136Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x25'Online only price$ 160/moLarge 10'x25'
$ 160/mo $213Best Price Label
- Outside unit
- Drive-up access
10'x20'Online only price$ 180/moLarge 10'x20'
$ 180/mo $240Best Price Label
- Outside unit
- Drive-up access
10'x15'Online only price$ 184/moLarge 10'x15'
$ 184/mo $245Best Price Label
- Outside unit
- 24 Hour access
10'x30'Online only price$ 209/moLarge 10'x30'
$ 209/mo $279Best Price Label
- Outside unit
- 24 Hour access
10'x40'Online only price$ 278/moLarge 10'x40'
$ 278/mo $370Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Grove City
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Grove City Storage Units Near Parkway Centre-North Shopping Center
Self storage in Grove City is easy to get to, just a couple of blocks from the Stringtown Road exit of I-71.
Space-saving options at this storage facility come in a variety of sizes, from 5x5 storage units for containing hauls from the nearby shops at Parkway Centre-North or gear for workouts at Pinnacle Community Center. We also offer 10x10 units and larger to fit the contents of several rooms for a remodel or for between moves.
The units here are all outdoors, which means you can drive your car right up to your door and easily load and unload your stuff, including clubs for a few rounds with friends at nearby Pinnacle Golf Club. Or store a boat or RV in one of our covered parking storage spaces at this location.
We're located in suburban Ohio, in this small affordable town offering cheap storage units large and small, just nine miles from Columbus. And no matter where your journey takes you, our month-to-month leases offer flexibility, and this location features gated key pad entry system. Just hop in Interstate 71 and come visit. Whatever you can dream up, we have space for it.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 297)
Amy was very helpful and always tries to get me a lower rate.
Amy is a delight to work with. She is pleasant, patient, kind, and understanding of customers needs. She goes above and beyond to see customer needs are satisfied. Highly recommend!
I lost my key and Amy was extremely helpful in the next steps and getting me a new lock!! Much appreciated
Easy service to park my car.
Nice and spacious
Great rates, Amy explained process and answered questions. Great staff. recommend to others
Ammy was great help
Great location. Ms. Amy is the property manager and she is so helpful. She even helped me get a better rate on my 10x30. Great customer service at this location.
Amy was super nice and helpful, I asked to see the unit before renting and she didn’t make a fuss!
Sorry I cant give them 0 stars. This place is a total joke. They advertised a price online to reserve a unit and when I went onsite to complete the rental the price went up for the unit alone (not accounting for taxes and admin fees of course). Nobody could figure out why the price difference. Weather strip needed replaced. Work order is still on hold 2 weeks later and snow and rain got into the unit. I never heard back from the manager about adjusting the monthly rental price to honor my reservation quote as promised. Never again. Do not pick this location unless you want to be robbed and lied to.
Kelly was a delight. She helped me figure it out.
Honesty was terrific. She helped me find the right unit and was a pleasure to deal with.
Carly is amazing! Move in went great
Price changes to much. They also make you buy a lock from them. Even if you have a lock that fits their units. Staff is hard to reach. They have been missing most of the time. Also some of the staff they have had there aren't very nice. They have been very rude to myself and others. I wouldn't recommend this place to anyone for storage.
The manager at the public storage in Grove city was very helpful and quick setting up my rental. Would recommend to friends.
The front desk attendee was immaculate!!!! Best customer service that I have had. I work in customer service and she sounds like me. Big props to AMY!!!! The storage size are nice and have variety from small to XL!! Super straight forward and easy to understand and they even provide you with insurance for your things, $15 additional cost every month and up to $5000 in damages. Best service 25/10, I would rate 6 stars I'd I could!!
This storage on Marlane is very nice NOW n certainly wasnt before Amy took over management n is actually on site. It was unattended n not clean or serviceable. This company n their website system for reservations is a joke on any consumer reserving a unit since a reservation only works if you complete the full process n pay for your desired unit. Customer service will argue terms like hold n confirm n accuse you of not doing the pricess correctly when the only way to do it correctly is to pony up the funds. There is NO holding n NO reserving a unit. In an attempt to remedy the situation, it was expected that I take a different size unit or move to one of their other sites as if I didnt know what I needed and/or had limits on amounts n distance with money to urn on extra fuel n line their pockets. The fact still remained that they rented out my reserved unit prior to my reservation date n time!!!!! My reserved unit was the only one available n I reserved days in advance n got a confirmation email with a confirmation number n date n time. I came in a day early to pay for it to find out that it was rented to someone else n I no longer had a unit the size I wanted n needed to downsize from my current larger unit. AGAIN: CS n website a major joke!!!! Apparently per the response given by Public Storage, its a form response that does not address the issues of their incompetance but rather puts the burden of blame on that specific site. As stated before, I went into that sites office so management is aware, duh!!!!!
Where do I start... Was told the complex was fully monitored by cameras and had a code required gate. I have seen only one small camera for the 150 or so feet of parking storage on the (P) parking side. The code required gate stays open for long periods of time. The spots arent marked well, and someone was in my spot when it tried to park my camper. I was told vehicles had to be in operational condition yet there are many crashed cars and vehicles with flats tires that havent moved in ages. Maneuvering a 30ft camper in this complex isn't the easiest thing plus the trees are so overgrown I have to drive through low hanging and overgrown branches to get to my spot. The workers arent helpful at all and the manager doesn't return calls promptly. When I spoke to the manager I was told she was trying to resolve the issues yet a week later still nothing has changed. I am very dissapointed with the amount I have paid for a parking spot when the location doesnt live up to what is promised in the contract. Also I have been unable to find any contact info for corporate or any higher authority to have the issues resolved. Poor customer service and poor quality facilities!!
Customer service was 100% helpful with all my questions I had before renting the unit, I will recommend public storage in grove city , very friendly manager
Fatoumata B. is the best. She is very kind and helpful. I will highly recommend this place cuz of her!
Mariah was a great help with all of my questions. Very pleasant and patient! Thank you
Miss Robin is such a sweet lady! I needed to get a new lock for my unit and no one was at the office.( no call/no show) Miss Robin showed up within minutes from their Hilliard location to help me. I recommend she get a raise!
Robin was very helpful and explained everything about the rental very well.
Kelly was great!!! Service was fast and up front!!! Great Job!!!
Kellie and tina are the best they truly are some amazing girls they go far and beyond to help there customers thank you so very much
Tina was great! She helped me transfer my space. Very easy and fast
If you are in need of a great storage place, this is the one! Pricing is very reasonable & the customer service is phenomenal! Tina did an amazing job explaining every detail! She's awesome!
Good customer service, Tina took good care of us today ! !thank you Tina!!
Tina work with me on all my issues and provided great service .let me know any issues that may come up in the future.
Helpful and nice.
Tina is great woman
Great storage place
Tina was great helping with my unit.. place is clean and amazing
If you ever need storage needs in the Columbus area go to Tina at Public Storage in Grove City on Marlane Drive! She is masked up and so easy to work with- she explained all the fine details to me throughly. I have a unit in another state and Tina made my payment process so seamless despite paying at a different location. This is my first ever Google review and felt that Tina deserved it enough to boast about her exemplary customer service!
Tina helped me out and she was very respectful.
I stopped in with some questions and Tina was very helpful and so friendly! I highly recommend this location
Tina shows me an understanding my questions. Very professional and knows what she's doing. I'm giving her 5 star.
Vicki was very friendly and patient when i got there for my reservation just before the last call for signups. I had credit card issues and she waited patiently until i got it resolved. Thanks Vicki!
Vicky is awesome. Never had any problems, favorite place to rent.
This is not a safe and secure storage facility as we had our unit broken into and we had no notification that ours and others have been robbed. So you if have anything valuable please don't store it here.
I needed a storage unit quickly and Vickie at the Public Storage in Grove City was incredibly helpful in getting me set up within 10 minutes of walking in. If you need help with storage in this area she is the person to call!
Kelly is wonderful!! We were able to get the storage for us right away. Great place, wonderful area and Kelly was full of everything we were doing. Thank you!! 😊
Kelly F is very friendly & professional. She knows her job!
I needed to rent a parking space. Kelly was available to help me. There was something in the space I had initially rented. She was to able to quickly get me moved into another space and solved the problem. Her bubbly personality and high energy made this an amazing customer service experience.
Kelly and all the people in the Grove city public storage is very helpful we are glad we were there I recommend it
Vickie at the Public Storage in Grove City could not have been more helpful! She found us the perfect sized unit and was incredibly helpful in getting it set up. If you need help with storage...she is the person to call!
I needed to rent a storage unit at the Marlane Drive location in Grove City, Oh. I was assisted by Kelly who was pleasant and friendly and helped me find the unit I needed. I really appreciate her kindness as this was a bit of an emergency for a family member and I was a little frazzled. She handled everything in a timely manner and I am glad I was able to rent this unit.
I am going to be relocating to Columbus in two months. Stopped at this location to inquire about a unit to store my things until I find a place to live. The manager, Vicki, gave me a tour of what's available and explained the contract in full detail. She's very professional and extremely likable. She knows her stuff!! I will be back to rent a unit from her!
Vicki was wonderful!
Stopped in for pricing and Vicki was very helpful and knowledgeable I will be storing here. Also felt very safe as COVID guidelines were in place.
Vicky was amazing at this location she helped us realize what true size storage unit we would need.
The front office lady is extremely kind but the upkeep here is terrible. I have a very bad leak in my unit which has ruined a lot of our stuff and this has been going on since November 2020. Dropped off my key in November and today February 6th 2021she said they still haven’t sent maintenance to fix it. So if you value you’re things don’t come here.
Vicki was so helpful and friendly.
Nice clean storage area.
I would never recommend coming here to store your things. The first time I came to buy a unit they sold me the wrong key for the unit on filework and we had to correct the paperwork. When I realized this while on was loading stuff into the unit I went to the front desk to ask the manager there and she totally ignored me while she jumped into her car to drive away to go pick up her kid. They never return your phone calls. When i needed a new key and they had to cut off the existing lock, they cut the lock off for the WRONG DOOR! Never give these people your business.
The manager was extremely nice and helpful, totally eased my anxieties, and made sure I had all the information I could need before I left!
Good place to keep your extras safe and sound. Vicki is a great property manager. Always says hello and makes sure everything is ok.
My belongings stayed perfectly safe and dry while they needed stored. The lady who runs this location( sorry I don't know your name) is very helpful and friendly!!
I stopped by this location yesterday to inquire about price and availability. The lady in the office, Vicki, was very kind and patient with all my questions. I need storage in the near future and this will be where I rent. Thanks again for all the help.
My grandfather has had his camper parked here for 5 years and now as we find out there is no security to this place. His catalytic converter was cut off and all the lady there had to say was sorry and that's not their problem. Currently the front gate is broken and anyone can come and go as they please and there are no cameras on site either. Poor service and just a bad place to store your vehicle
Reasonable affordable prices
Convenient location, friendly staff and clean units! A little pricey but worth it
The unit was ok until I went to get something that was in a box that was soaked and the contents were moldy. They advertise a cheap price but they don’t tell you that you HAVE to pay insurance every month and buy their lock until you’re in the office. I cancelled my debit card and forgot to update it when the person that works in the office left me a voicemail to tell me I had missed a payment she sounded like she was under the influence of something.
I visited this storage facility and rented two units. There was a very professional, knowledgeable, and helpful young lady by the name of Patty who assisted me with the process; because of this, I would recommend this facility to anybody in need of storage
The Grove City Public Storage is clean and well managed. The associate who assisted me with my rental, Patty Cash, was awesome! She was very friendly, knowledgeable and helpful. Because of the great customer service I received I definitely would recommend Public Storage for any and all of your storage needs!
The reservation and check in process could not have easier or more well organized. Good value, good customer service, great start!
Patty made the whole process go smoothly and worked out all the details ahead of time for us to reserve a spot for our RV. I appreciate the customer-oriented service and how she went above and beyond for us!
Patty was very helpful,kinda down explains everything very well. Glad I picked here to rent!!
Patty was very courteous and pleasant to work with. She took the time to go over everything thoroughly. I am very happy with the service I received. The location is easy to access and is well marked and adequately lit.
From start to finish with the application process Patty did an excellent job informing me on all the pertinent details . I'd highly recommend this storage facility for short term usage to anyone .
I went to this location to look at some storage units. Patty is the manager over there & because of the knowledge & the great customer service I received, I will definitely be renting from this location next month. You guys need more employees like her in all of your locations. Best experience ever!!!
Very good service. Friendly and clean
Patty was very helpful and nice. Thank you for the help
Billi is absolutely fantastic!!! This facility in general has been outstanding, but Billi ALWAYS goes above and beyond!!
They're very friendly and helpful. Especially Robin
Knowledgeable staff easy process Thanks Billie
Robin was very helpful and friendly. Thanks
Thanks for walking me through the process and making this move so easy and convenient Robin!!
Robin was so helpful today . She answered all my questions and was so friendly and nice .
Although it did take an additional day to have my reservation confirmed once the process began, it was very fast and simple. Thanks Robin!
Was. Pleasant and. Easy. Well. Informed. Thanx. Robin. 👍👍
Pleasant service, facilities need some cleaning.
Robin was fabulous..she made this process easy to understand!
Robin was fantastic at this location. She was very kind and took the time to make sure everything was correct with my rental unit and agreement. Robin made renting a unit a very easy and pleasant experience.
Great customer service, Robin is very friendly and helpful !
Robin was very polite and helpful!
Horrible...gate doesn't work.
Robin always takes care of us. Thank you!!!
Robin was very helpful with us through the process and friendly as well
Just starred seams nice thanks Robin
Love my storage unit clean and better than what I thought I reserved. Robin exceeded my expectations. Great service!
The property manager billi, is fantastic. Super nice and had tones on information. I'm happy to be renting with them!
I needed a place to store my car for while I take an extended vacation. When my vacation was over and I returned to retrieve my car I wasn't able to do so because this facility has limited hours that one can enter. So, since I had taken an Uber from the airport to the facility, to get my car back, I was more than a little disappointed to only then find this out. I tried my entry code several times with no success. There was a customer service number on the entry box so I called that and was informed by 'Rick' that there was nothing that could be done to help me. So, I'm out $34 for my Uber and I'm stranded because I sent the driver home, not realizing that I couldn't get my car back as I had intended. No one informed me when I first rented a space that I wouldn't be able to get my car back unless I did so during their limited hours. Beware of this if you decide to use this place for your needs. As for me, I won't be going back there again. Billi was my original agent. The lady working the day afyer, when I was finally able to get my car back was a bit haughty when I complained that they should tell people about this policy, she retorted, "Well I ALWAYS tell people about that." If that's so then Billi might do well to do the same from now on.
Service has always been good thank you Robin
Robin was amazing! Fast and helpful!!!
We had a great experience here! No problems at all. Thanks Robin!
Great experience, quick and easy. Robin was very nice and easy going.
Great service, friendly staff, storage units are priced well in comparison to others in the area. Robin was very helpful and answered all questions without hesitation. Definitely would recommend.
Robin was very helpful.
Great Service from Robin
Robin was a pleasure and made the experience painless.
Billi and Robin are incredibly helpful and friendly. The site is clean, well lit, and easy to navigate. They made it so easy for us to get into our space that same day! Thank you!
Very clean very nice customer service by Robin.
Robin was a great help and explained everything in detail
Robin was the best help with what I needed, & very polite.
Public Storage is very accomodating. They often have different daily deals and if you reserve your spot, when you come in they give you the lower of the deals for the Reservation date and the date you come in. Cheryl was very nice and helpful.
Robin was a pleasure to work with. She was very professional and extremely helpful. She made my experience enjoyable working with Public Storage.
The best place to rent space. Download the app for great deals. I buy storage units also so follow me on YouTube CDLPICKER
The property manager at this location, Billi, was great! She was very helpful and friendly. She went out of her way to accommodate us when trying to figure out the best size storage unit for our needs. The facility was clean and the price was within our budget. I would definitely recommend this location!
Units are clean and service is great.
I had to get a storage unit when my mother moved in to my somewhat small house. We kept the 2 door unit for about 3 1/2 years, until she died. During that time the cost went from $109.90 up to $161.50. Also they do not prorate the last month: I emptied the unit out 2 weeks before the end of the month, which means they could rent it again that month, essentially “double dipping “. The unit itself was fine although we had some moisture damage to books that were in cardboard boxes that touched the cement block walls and the moisture also affected some wood furniture. For the most part the staff was friendly, helpful, and there when they were supposed to be (only once did a staff person ignore me and another person while she drove her golf cart around; and yes, she saw us standing outside the office). There were problems with the entry system not always working, but that was sporadic. I would use a storage unit again, but only for short term as the cost became prohibitive and damage is possible if used long term.
Thank you, Billi. Very helpful and friendly. Very pleased with the service. Thanks again.
Billi was a great help. Property is great. Thanks Billi.
Billie is the greatest
I went there and had a look around. I have been to many storage locations and this one was different. This one was clean and the customer service was fantastic. Billi is a saving grace for this company. She was not as rude as some that I have even talked to at their corp office. Not rude at all in fact. This is a review for the Grove City location only and it's purely because of Billi and her efforts to ensure I had an experience that was worth having again. Thank you Billi.
Nice place . Billie was very.helpful and informative and kind. Will do business with very soon.
Billie is great very friendly and professional. I would recommend anyone in need of storge to come here.
Fastatic service from billi, she knows her stuff Highly recommended
1. All of these "5 Star Ratings" is a Joke 2. This company will raise the Rental Rate $25 every 60 days 3. The level of ignorance of the office staff is mind boggling 4. The "corporate office" is very difficult to reach if you havecan existing unit 5. The late fee's are outrageous 6. They will cut your lock although you make arrangements to pay directly with them 7. They charge an entire month even if you are 1 day passed the 1st of the month THIS IS A PREDATORY COMPANY FROM THE TOP ALL THE WAY DOWN TOVTHE LOATHSOME PATHETIC "Managers" that change like the wind... RENTER BEWARE!!
Very clean knowledgeable employees
Friendly and courteous staff. BilliSue was upbeat, helpful and answered all my questions. This facility is clean and easy to maneuver through. Units are reasonably priced. All in all a great experience.
Billi is awesome, always friendly and ready to answer any questions or handle any concerns that I would have. The place always looks nice and orderly. Great job!! Definitely 5 stars!!!
I wouldnt choose another company honestly, great people great service. I recommend going if billi is there because she made it simple.
I was looking with a friend, for a unit in this area. It was well kept. The lady we spoke to was excellent in her knowledge about the facility, security, prices etc. Billi Sue,was very kind and hospitable. I would gladly recommend this storage facility. Two thumbs up!!!
Absolutely Best Customer Service!! Billie was extremely patient with us and made the move so much easier!! We shopped around and her awesome personality and professionalism made us choose this Location! Huge Thank you to Billie!!
Billi is wonderful! Very personable, very knowledgeable, and always very, very helpful! Couldn't ask for better customer service! I am quite pleased at doing business at this location. Kudos and a round of applause for Billi!
I called to find out how much boxes cost. I was told they where not allowed to tell me.
Are the units climate controlled?
The spots for vehicles is very narrow and it is not accessible 24hrs a day.
Kalom was very helpful and kind! Thanks buddy!
Billy is who I spoke with she was absolutely helpful beyond expectations she even helped a coworker over the phone with a transfer she was great
Billi did an amazing job. Great help and great employee!!!
This was my first experience renting a storage unit. It was so easy and everything was explained to me. Billi even explained some things a second time when I didn't understand. Definitely 5 stars!
Was really nice to see a new face. Billi was a fantastic help and worked very hard to ensure I had the best of experiences. Thank you a million Billi.
Johnathan was amazing help with getting us a storage unit and even staying over so we can unload our stuff and to make sure we knew how to work everything. Great attitude and customer service work from him.
They add TONS OF HIDDEN FEES. Then they raised the charge 2 times in three months. I asked and they said the had a right to do it. I was able to get the same storage unit at CUBESMART for half the price. BEWARE OF THIS COMPANY.
Janae was amazing! She helped explain everything and was so positive. I highly recommend this location. Great service!
Very friendly people great service
Great value, clean and well kept, knowledgeable team...recommend highly!
Johnathon was amazing, very nice and did well explaining everything!
Jonathon was excellent excellent!
NOT A SECURE SITE! THE GATE HAS BEEN BROKEN FOR OVER A WEEK AND THEY DO NOT HAVE ANY PLANS TO FIX IT! Anyone can get in and out at will. No security and they don't seem to care.
Secure storage lot you can make your payments on line
Very good secure place. And nick from the storage off was very was helpful
Storage office was helpful!
Johnathan was very friendly and knowledgable
Johnathon was very nice showing & talking about storage unit. Thank you
I needed to upgrade my smaller Public Storage unit to a larger one. Last week, Jennifer kindly explained the rental process and assisted me in choosing and reserving. Today, Katherine was especially patient, friendly, and informative. Thank you, Katherine, Jennifer and Public Storage/24337.
Johnathn at store 24327 he was very helpful extremely friendly and had wonderful customer service. Overall made the process amazingly simple and quick got us out the door in minutes.
Very helpfull, with wonderful customer service! Thanks Jonathan for everything😁
Jonathan was awesome and very helpful in helping get my stuff organized
Johnathan was a great help. He told me all the options available based on what I was bringing in and gave me options for coverings for my items. I highly recommend!
If you want it company that raises your rates by 40% after 6 months keep coming here
DJ took care of me and went out of his way to take care of me. Needed storage last minute as part of my move, DJ came through.
If you call this place to rent a storage you're calling somebody in California not Columbus they'll probably give you the wrong information I had an appointment before 5 showed up at 4:50 nobody there they don't take anybody for new rentals on Saturday or Sunday after 4:30 p.m.
DJ, the attendant was fantastic! He answers all our questions and made the process painless. The facility is clean and well maintained.
Great prices and customer service, D.J. was was very helpful and pleasant!
Horrible storage space, keypad for gate entry rarely works & apparently they just had a fire so now you can't even enter through the gate, horrible customer service - will never rent from them again
Kathie provided me with great service when I came in for a unit!
Ms Kathy gets 10 thumps!👍👍👍👍👍👍👍👍👍👍 she was very polite and made my situation 10 times easier thank you
We recently rented a space here. The facility was very clean, staff was very easy to work with and the price was more than reasonable. We will continue renting here in the future. Thanks guys!
Crystal was great .
Phenomenal service by Jennifer!
Jen was great to work with and helped me get exactly what I need.
I just stopped in to see about renting a space. Jennifer was so nice (and funny!) and the store was very clean and nice. I didn't end up renting a space, but I know I'll need one in the not-too-distant future and this is where I'll go!
The computer was down so I couldn't rent a storage facility. I understand that these things happen but the reason for the low rating is the staff. When I asked if I should just give up and find someplace else, I was told "yes". No apology for wasting my time two days in a row. No contingency plan for computer problems. No emergency paper applications. I did not feel like they wanted or cared about my business in the least. I went to a nearby competitor, Spare Space Self Service Storage, and had a wonderful experience.
Reserved a storage online. I received a registration email and it stated that they close at 6 and I must show up 30 minutes before closing to sign in. I also received a voicemail saying to call back to verify my reservation. I called back, no answer, was sent through to a voicemail in which it stated to leave a message and someone would get back to me. I left a voicemail at 4:10 pm. I drove straight to the storage unit as I live an hour away. When I arrived at 5:21pm I walked into the office, which smells like an ashtray, and told the woman at the desk that I had made a reservation online. She replied “Well it’s too late to do anything tonight, so you’re not trying to get into it tonight are you.” I told her that my confirmation email states to arrive at least 30 minutes before closing and it was 5:22pm. She proceeded to tell me “They’re wrong, they’re in California they don’t know” I said well I wanted to get the keys tonight so I could bring my things back another evening. She proceeded to huff and puff and sigh at me before slamming her hands in her keyboard, at this point I said “you know what forget it. I’m not going to use a company with employees who act like this.” I refuse to do business with a company that has such poor customer service. If I could give zero stars I would.
they are to expensive and they try to charge you more after you clean out the storage. The people are very friendly though..
I have to say..the moment i walked in the door i was greated with such great experience..she was very pleasant and cheerful. Very clear about all i needed to know going over all paperwork. She drove me to the shed im renting and let me look at it before desiding rather i want it or not. I believe her name was Flo.. So just to add ...Thank you Ma'am i had a nice time meeting you. I left there with a smile.😀
This is a Great location. I recently went in to swap out one unit for another one, and an extremely nice lady named Flo was more than happy to walk the property and help me find the right unit for my needs. I highly recommend this place, it's affordable and above all else it's safe and secure. Right off a very busy off ramp(Stringtown - 71S). Surrounded mostly by industrial/warehouse businesses. Kept fences and working security cameras are always a plus. I will definitely continue to do business with them. Five stars for sure.
The staff here is always very helpful and nice.
Quick service and very friendly accomdations
Horrible service. Very unhelpful
The service is good and all but thanks to them I had to pay an additional $70 out of my pocket and move a bunch of heavy things by myself. This happened about a couple of years ago. I get the unit and they say I can't use my padlock, that I have to use a specific kind of lock that they sold at a little pricey amount but I understood that they didn't want to be be responsible for a more easily pickable lock so I bought it. This was the lock that they sold me and even had their company's name on it. The thing is, when I went to move my stuff out of the unit, this lock was broke and would not open because a part of it malfunctioned. In no way did I do anything that would have broken it or even damaged it. So I tell the company and they say that it'll have to be cut off the next day. Not a terrible issue except that I had already rented a truck and people only had that day off work to help me move. So now the next day I had to rent another truck because the first one was due back. Since this time I didn't have a reservation for one and it was moving season so I had to take a truck that was a little bit of a drive away and the whole thing costed me a little over $70. On top of that I had to move an apartment worth of furniture and stuff on my own which I'm sure you can imagine took an excruciating amount of work to do. I realized that it was probably a rare occurrence that one of these locks would break this way, but since it was by their demand that I get that lock and it was them that sold me the faulty lock I figured that they could just pay me the cost of the extra truck and we'll call it even. I left two messages with the manager and have gotten no response. It seems like this place usually has good service but if they sell you faulty equipment that they require you to have, they will not care what happens to you.
Meets the requirements of a store facility.
Johnathon, was extremely helpful and friendly. Knowledgeable and explained the whole storage process. A+++++ service!!
Very friendly and informative !
John Athan had great customer service. In and out with my new unit quickly.
Johnatan was incredibly helpful, and informative. He walked me thorough every step.
Jonathan was resourceful, professional and provided a superior experience. He provided clear communication which ultimately resulted in a great experience with him and the company. I was provided information from a booking agent and another Public Storage location representative which ended up being different from the company policy. I explained this to Jonathan when I arrived and without hesitation he got to work on trying to resolve the issue and make calls to colleagues and management on my behalf instead of simply saying sorry I can't because it's against the policy. He is passionate about his position and got my situation resolved. As a result, he booked my space and I signed the lease agreement. Highly recommend speaking with Jonathan for your Public Storage needs.
Johnathan was super accommodating, easy going and fun to work with. Thanks so much.
Johnathan was great big help....cool guy, friendly, helpful will def come back if needed
Johnathan was greet customer service! Thank you for helping me
This is about the company not their employees at that location. The Company don't care about their customers. All they care about is money. They go up on their prices every six months. That is crazy when your stuff is just sitting there. Someone that they contract to replace locks and doors ram sack my storage place. Everything that was put in their storage was put in neatly and the good furniture was covered in plastic. After their contractor went in and moved and threw my stuff back in the storage. Furniture is not covered and it's just a mess. They did not offer to help me put things in order knowing that I am disabled to go in and go through my things or move the furniture. I am a very sick person and they knew that when I first start putting my things in storage. If I was able to move things I would get a truck and instead of reorganize I would go through my stuff and load it up on a truck and go to another storage. But I know when I go through my stuff to move things out of there alot of things are damaged. I'm paying for insurance and they can't help me because they said no one broke into my storage.
I've rented before with Public Storage and had sub par to decent experience. Jonathan at this location provided me with the most professional experience with Public Storage. He was very helpful and knowledgeable of the property as well as the units that would fit my storage needs. Very great experience!
Johnathan was a first rate rep. He went through paperwork thoroughly and efficiently...very good example of what your brand stands for...I will recommend him and public storage anytime anywhere.
Johnathan was the most helpful person. He made sure that I knew everythingt that In needed to know about the storage. Very polite also.
Bethanie was and amazing help today. Tuesday November 29th. Superb Customer Service and attention to detail.
Manager did a great job and was very friendly. Nice and clean facility, would return for more business.
My mom and i started using this storage unit when i was like 7 and we have always used it off and on throughout the years im 22 now the staff have always been sweethearts aside from a girl they had fill in for two days last year ive never had any problems with them id deffinantly tell my friends to use this place
Johnathan was a great help renting for the first time: answered all my questions, and with a smile on his face
This public storage location is very clean and secure. When I moved to Columbus, I need to store some things. I found this public storage location by accident, but never have I seen such wonderful management! If you ever need to store your belongings, I highly suggest you choose Public Storage, 4021 Marlane Drive.
Johnathan was very informative and helpful. While I did not go with a unit at his store - he helped me locate another size at another store.
Lisa was incredible, but Kim was rude, didn't offer to help with anything, told me it was "her property," and generally acted put out that she had to have to do any work. BEST yet, however, is Johnathan!! He went above and beyond in helping me, explaining things I needed to know, and showed me how to pay my bill online. His manner was professional and welcoming, and you can tell he takes pride in managing this location! I'm relieved that Kim is no longer there--but even happier that Johnathan is!
Kim was very helpful and professional she went above and beyond need more managers like her
This was the best customer service i could ask for polite patient and pleasant make a stressful situation very manageable will continue to do business here and recommend them to friends
Friendly and quick service. Kim is very inviting, explains things well, and also has a great sense of humor! The facility is clean and an all around great area. I would definitely be a repeat customer.
Cheryl was very friendly and informative!!!!!
Lisa was so friendly and professional and made me feel welcome and explained the policies in a way I can understand.
Public storage is a great facility and employees are very helpful. Spacious units and easy access.
Juanita was very helpful and gave me excellent advice.
Lisa was very helpful and friendly while I rented my storage unit. I had never rented before but she made sure I had everything I needed.
Lisa was so quick and nice!!! In and out in a flash!!
Juanita was awesome. Very helpful and supportive .
Lisa helped me find he best storage unit for my needs within a price I was comfortable with. Lisa ensured me I made the right choice to go with public storage!
Lisa was very helpful in getting my paperwork filled out quickly.
Juanita was awesome she helped me a great deal
Great customer service! Lisa was very helpful to me.
Lisa was a great help!
Stored our belongings here for over a year. We had no issues and it was always convenient to get in and out. Lisa was a big help!
Very clean storage facility, manager Lisa was very helpful with helping us get a proper sized unit!
was interested in a unit at your location when stopped to get information Lisa was very helpful with the information I needed. will be looking into using in the future.
Cheryl was very knowledgeable and helped me out promptly to meet my storage needs. Highly reccomend!
awesome service from Lisa , great faclity, very clean restroom... I recommend to anybody, great security...
Very professional and Lisa very courteous
We came to rent a unit and Lisa was very knowledgeable and a great help. Look foward to doing business here.
My experience with Lisa the property manager was great! She was nice and courteous. Beware of the hidden rental fees but other than that an overall good experience
Lisa was a good help with me on my storage need thank you lisa
Checking in was quick and easy. Lisa was very helpful and friendly to work with.
Lisa was great, and very helpful.
Easy & convenient locations! The front desk associate, Monica, is always friendly and eager to assist with any needs. 5 Stars! 👍🏻
I enjoyed lisa .she's very informative. A great person.
Lisa was very good person
Great place, great service. Especially Lisa!
Lisa was great, eventhough she was busy she took the time to make sure all my questions were answered
Lisa provided great service
Lisa was great! She was very knowledgeable and personable. She walked me through the rental process. If I ever need to rent a storage shed again, I will use this location.
juanita made my first time storing very easy
went to get a unit on jan 31 2015 and the relief manager was great very knowledgeable and super friendly
Juanita and kalom made my first time storing at public storage great!
juanita was awesome.
monica and kalom were great
We have used Public Storage for 10 years, they are always very helpful. The facility is always clean and orderly. We have recommended this storage facility to all of our friends.
Cheryl did a great job of renting a unit. She was very knowledgeable and helpful. She has a great personality and was very easy to work with. She is the kind of person I will look for to do business with in the future. Thanks, Public Storage for hiring people like Cheryl.
Monica was great
Monica helped us take our first steps in renting our first storage unit! Very informative with everything!
Great location and staff
This people is fantastic specially girl name Monica she is so great I never see customers service like her. She is very kindly,friendly place so clean and cheap public storage good quality people
Monica was super helpful getting us set up with our storage facility during this chaotic time between houses. Thanks!
Monica was very helpful and informed us of many storage related things we would'nt have thought of
Monica was very nice and cordial and helped me fully understand my bill and how affordable Public Storage is compared to other storage units. She's definitely an awesome employee! :-)
Clean facility, friendly and knowledgable staff. Convenient location.
Thank you for always being so friendly and prompt!
I rented a unit from Monica a couple months ago and she was very helpful and sweet! I would definitely rent from her again!
I would personally like to thank Monica for all her help her knowledge and she was very courteous. The experience that I had was just wonderful once again monika thank you very much
Monica is a very friendly employee! She is a hard worker and very knowledgeable about her job. She is a keeper!
I visited the location new to the area and Monica was very welcoming! I will recommend this company anytime!
Great and helpful. Monica helped me check in with no hassle. Look forward to doing business with Public Storage
Monica at public storage was wonderful and helpful. She deserves 7 stars.
I rented a 10x20 unit. I was greeted by Monica and she was very polite and pleasant to work with. She was very thorough explaining the lease agreement. I would recommend using this facility because of Monica's customer service and the cleanliness of the units and grounds.
Had to change things around after stuff didn't fit and Monica worked with me, no problem.
The employee Monica was very kind and knowledgeable. I appreciate all of her help.
Monica has a great personality and is always willing to help. I was going to choose a competitor who was cheaper but her professionalism made me choose Public Storage. My family and I have not regreted the decision.
We've rented a 10X40 from Monica and it's been great. We see here nearly all the days she work's cause we go their everyday . We also have a parking spot rented, we've been renting for about 11-13 months and she's awesome. Abosultly without a doubt shes always polite and comical despite if shes having a bad day. Not that ive noticed if shes having one cause shes always great to us .
MONICA GAVE ME EXCELLENT CUSTOMER SEVICE SHE GAVE ME THE STORAGE ROOM I NEEDED TO SUIT MY NEEDS SHE WAS VERY POLITE AND ANSWER ALL THE QUESTION WE NEED HER TO ANSWER WE NEED MORE PEOPLE LIKE HER SHE IS A REALLY GREAT PERSON AND SHE HAD A SMILE ON HER FACE AT ALL TIMES.