I had an exceptional experience with Public Storage, and I want to give a special shoutout to Pam for her outstanding customer service. From the moment I spoke with her, Pam greeted me with a warm smile and went above and beyond to ensure all my questions and concerns were answered. Pam took the time to address my concerns and needs and made sure all was well.
Pam's professionalism, attention to detail, and friendly demeanor made the entire process smooth and stress-free. It's rare to come across someone so genuinely committed to ensuring customer satisfaction. If you're looking for a clean, secure, and well-managed storage facility, I highly recommend Public Storage and make sure to ask for Pam. She's the best!
Michelle was extremely helpful in keeping a 5 year client happy and satisfied with anew locker. Well done Michelle the kiosk experience went well.
Public Storage uses predatory pricing to snare you in with low rates, then periodically raises them for no reason when inertia sets in and you don't want to hassle moving your stuff. Our rate for a 10 x 15 space rose over 120% in three years.
Staff was friendly and very helpful!
Lmfao the woman that called me was funny asf! Thx for the information though.
The property is clean and well
kept. Paris gave me a welcome call to check withme about my move in process. Super friendly and helpful.
Pam was very helpful and kind
Pam the property manager was very helpful, returning my phone call to answer questions I had about my storage unit and helping me with the process of renting a second unit near my first one.
Very unprofessional process with rate increases. Same unit online is advertised for $100 less than what I’m being charged. Can’t offer any insight as to what goes into the amount of an increase or when you’ll get an increase. Could be any time between 3 and 12 months. Clearly not based on supply and demand. Was told best to give the current unit back and take a new one at the cheaper price but that one could increase at any time. Why are current customers paying nearly double what you’re charging new customers?
Frustrating experience so far.
Pam is a rockstar!! I truly cannot say enough good things about her. She has been, by far the most helpful person I have worked with during my 10 years renting at Public storage. Incredibly knowledgeable and timely about the procedures. Above all else, she is a genuinely kind and helpful person. I was definitely not easy to deal with, but Pam consistently went above and beyond to make sure I was squared away. She has been way too good to me and she deserves some major kudos for her hard work.
Pam-thank you for everything!!
Very helpful staff. Made our move super easy.
Pam was incredibly helpful and flexible. Made the rental process extremely easy. Highly recommend!
Pat was great and very knowledgeable about our needs and choices.
Kelly provided me with amazing service. She was knowledgeable and friendly. She made my day! And today, Pam was amazing too!
After a HUGE mess up at a different location, Pam was super helpful in securing a unit for me at a last minute's request!
Pam hooked it up. Jumped through hoops to help me out.
Jasmine helped me! She was amazing and the process was extremely quick she was as very friendly through the whole process
Very clean and very friendly.
extremely helpful front desk staff and well-kept facilities!
Excellent accommodating service!
Pam was an absolute angel to work with. She was so helpful throughout the entire process and was able to switch units with ease. Really appreciate how kind and helpful she was during this stressful move.
Pam is the absolute best and a pleasure to work with. Made moving so much easier and less of a hassle.
Pam was incredibly helpful throughout the whole process. Highly recommend.
Glad I came here Pam was the best!
Pam at the Dublin Rd location was very helpful and friendly. She helped me to find a nice indoor unit that suited my needs.
A big Thank You to Pam at the public storage 1326 Dublin Rd location.
She took time out of her busy day to help me get my autopay situation straightened out and I don't even have a storage unit at this location.
Thank you so much Pam...greatly appreciated!!! 😊
I love Pam, for all of the “normal” reasons regarding customer service but especially for her honesty and candid nature. It’s fun to see how good “customer service” is when people are just being themselves. I’m glad to be sharing the world with people like Pam.
Pam has a great personality and provided great customer service. Getting a storage unit was a fun and simple experience. She was very thorough in explaining everything and answering all our questions.
Amy at the Grove City Public Storage location was fantastic! I had had issues setting up my account online for a different location and she made an appointment to walk us through the process in person. She was incredibly thorough and answered all of our questions. We were excited to have our unit at the end of the appointment and know we can reach out to Amy in the future and she'll provide stellar customer service!
Pam was awesome! Very helpful!
Pam is a wonderful woman! She treated me with kindness and the upmost hospitality :)
Pam was great! She helped me submit a request to lower my monthly rate on my 10'x10' unit and wanted to keep in touch with me regarding the outcome. I could tell she really cared. Afterwards, she helped me find a 5'x10' unit within my budget and I was able to get everything transferred in less than 2 hours. My experience was all smiles and very relaxed. Also, the bathroom is very clean and well stocked.
Fantastic service and assistance. Pam is the best and a great company supporter.
Friendly and helpful staff. Prices seem reasonable 👍
Easy and clear set up. Facility is clean and safe.
It's awesome. The ppl who work there will help you out an make life a lil easier for you
Pam was super helpful! I had a great time setting up my account. She was super friendly too :)
Pam was patient and professional- she made my first time experience renting a storage unit painless. The facility is clean, well monitored and has convenient access hours.
Pam is amazing and very helpful. 🤩
Pam was amazing! Helped me swap unit sizes when I needed an upgrade!
Pam was cool she made this experience simplify and easy
Excellent service!!! She was friendly and fast!!!
I was tired from moving and PAM at the front desk cheered me up and helped me so much and showed me where everything thing was. So grateful for her! Unit's are clean and gated recommend this place and the amazing staff (Pam).
Pam was very pleasant and helpful! The staff prioritizes you and your experience so I would highly recommend!
Stopped in with a friend the other day who needed some help with his unit. Pam was working and she was amazing. Super helpful, funny, and extremely friendly. She made the quick visit the best. Thanks Pam!
Pam was excellent at this location. Even for a last second ordeal. I was able to secure a unit I wanted, but even better than the one I locked up online. Pam recommended another unit that was cheaper and on the 1st floor, versus, 2nd that did not appear on the website.
Not only is the price savings nice (same units otherwise except the floor location), but it means a lot that she went the extra step to look into the other unit, as it required her to go through more steps/time to get me setup with the better unit. She went the extra mile.
It is also appreciated because I was recently in a car accident and am still doing psychical therapy, so the 1st floor unit is even more appreciated.
Highly recommend. Great service.
Pam has provided the best support to be able to transfer units. Very satisfied with her customer service and due diligence to quickly help solve my needed change
Pam was very helpful in every way great personality, the place was very clean and spacious will definitely recommend to my friends and family
Pam did an amazing job getting me my storage unit. I would definitely recommend!!
Pam was an absolute professional in every sense of the word! She went above and beyond to ensure that my rental process was as smooth as possible. Extremely grateful for her attentiveness and eagerness to help answer any questions I had.
The whole experience was amazing, from beginning to end, but what really sold it was the fantastic customer service. If I ever need to rent storage again I will be in touch
Main customer service rep is GREAT!!!!
Pam was very nice and helpful.
Pam was fast, helpful and friendly when assisting me! She was able to answer all my questions!
Pam was so amazing, we had a Lil trouble at first but she got us straightened out! Thanks Pam
Pam was super friendly and helpful in getting us squared away with our storage unit. Unit is well-maintained and clean.
Great experience with Pam researching and renting the correct size and location of storage unit. Great personality and was very easy to work with!!!
Pam was a wonderful help and very fun to work with! They were out of the small units we had requested, but she got us situated with a nicer unit for the same price which was extremely appreciated!
Pam was very helpful, kind, and HILARIOUS! I had to move rapidly and find a place to store my items until I find out my next steps and I was dreading the idea of finding good storage. She made the process as easy and smooth as it can get. Even better, when I figured out a solution to my living situation a week later, she helped me cancel my storage, get my stuff, AND helped me get as much refund as possible. Such a kind and wholesome person and it was a pleasure interacting with her!