Public Storage Self-Storage Units at 2719 Morse Road, Columbus, OH

Several cats. The manager is doing what she can, but the cats and mice are taking over.

Hanna is friendly helpful!

Hanna and Carlesha are awesome!

Great people very helpful, and will honor your word and earn your trust easily

Anne helped me a lot! We appreciate her very much!! Thank you Anne

Hanna was very halpful and informative, she explained my offers discount, protection and insured me that my furniture will be safe and protected on there grauds. And help me set up my app. Thanks Hanna.

Hanna and Carly are great with being patient and helping

Great customer service from two wonderful ladies !!!

Carly was thorough with my rental made sure to give me the information I needed to have easy access. She deserves a raise went above & beyond

Hana was amazing person. She goes above and beyond to help. Thank you so much

Carlesha was amazing and was so helpful she really cares and took the time to make sure I had everything that I needed

GREAT CUSTOMER SERVICE ! A safe and secure place to store anything !

I love this location, very clean and helpful.

Great people. Hanna went above and beyond to get my problems figured out. So grateful. It’s hard to find kind people in this day and age. Thank you again.

Don't go here for your storage needs. Someone I know recently rented here. Let me tell you the place is infested with mice, and the insurance is not worth taking

The Morse Rd facility is well kept, clean, and the manager is helpful, knowledgeable, and always has a smile for his customers. Public Storage is lucky to have him!

Good staff on site

Thank you Hanna for helping make my payment. Even with no internet service she went above and beyond to help me make my payment on the app. Always friendly and courteous. Thank you

Carlesha was great she was very fast and helpful with my rental, hanna came to help a little and have great conversation these ladies are the best

Overgrown weeds and bushes. The staff are so unprofessional. Management needs to have a conversation with all of them.

Thank you Hanna for the auction help

Hanna was amazing and such a pleasure to talk to whole looking for storage in the future mo ths.

STEVE es el mejor, te ayuda en todo y muy amable y atento. En ningún otro Public Storage vas a tener el servicio que el té da.

Hanna is the Bomb! Great service and helped with all my needs!

Hanna has been wonderful to deal with. She has gone above and beyond to assist me in reserving my spot.

The workers are so nice!!! Loved the atmosphere within the workers!!! Give u 10 hand's down. GREAT JOB EVERYONE!!!!

Hannah is a delight ! I love how pleasant she is when I come in with any issues, she always helps me sort my account out. Always kind and professional ! Love this location ! Thanks to Ben for helping me out as well. Edit: those people are CROOKS ! My stuff was allegedly secured with one of their locks but they said someone cut it and took my stuff ! Convenient they only took a few things I wouldn’t notice instead of EVERYTHING of value like a normal thief . Then they gave the excuse of not having cameras facing my unit . Big shocker . Save your money and go elsewhere . They’ll eye your stuff if you ever go up for auction and even if you pay it, they have access to your unit and WILL take your stuff . Then blame it on someone driving or walking by that broke in and selected JUST your unit and none of the others and yours is in the MIDDLE of the lot . More trustworthy storage companies out there . Do your research !

Hanna is professional and helpful. Customer service is always on point.

Hanna was great! Thank you!

Carleee is the absolutely best!! from the phone to when i entered the unit she was helpful, suggestful and just overall so respectful nice and kept a smile made me feel comfortable and love the service here and from Carlee! thank you!

Hannah was very helpful, providing me with information and answering any questions I had for her. It was a very good experience and I will be sure to come back if the need arises.

Anne helped me so much! She is a dedicated employee and excellent at her job. Thank you Public Storage and thank you Anne. She deserves a raise!

Ms. Hannah is so awesome and has great customer service skills!!!! I appreciate all her help when needed.

Rent went up every few months. The potholes in this place are ridiculous. You'd think with the raise in cost they would take care of that bs. No leaks or break ins though, so thats good. no issues with staff, but i do wish there was a way to get ahold of them if they are not at the desk. Work phone they bring with them when out of the office maybe idk.

Very good experience Hannah Was very good and respectful and helpful

Great service from Hannah!

Hannah was incredibly professional and helpful. So kind and turned a challenging day into a positive one.

Hanna is a very kind and always helpful she is very customer friendly

Service was great and Hanna gave very good information.

Hannah is a very nice person very helpful map helped me a lot she is a very great person very very happy love it

Alex was great and gave us great service.

I booked online and thought I picked a 10x15 and it was actually a 10x10. Hannah helped me quickly fix the mistake. It was very satisfying to be treated in a professional manner. Not to mention my toddler gained a friend. This is my second go round with Public storage and I highly recommend.

Hannah Scott was awesome !!!

Anne helped me find the perfect storage unit today. Her customer service skills are off the charts! The facility looks very clean. Thank you Anne

Great service and professional. Really help full!!!

Hanna is awesome she worked with me and made sure I was taken care of. Extremely respectful and kind. Happy new year Hanna and thank you

Alex me atendio de maravilla se los recomiendo

Hanna is AWESOME she helped me out and make sure I was okay she went above and beyond for me and I really appreciate her and she Ned a raise for sure

I want will a friend

Charles ha was great. She made my move in fast and easy. I would recommend dealing with her on sundays

This is great location I recommend you guys to check it out. Hanna provides Great customer service 👌

We have used this storage facility for multiple years. The past 2 years Hanna has helped with securing a unit, completing paperwork and overall, making this a positive experience. I highly recommend Hanna and this facility. Thank you Hanna

Anne was extremely helpful and very professional. I truly appreciate how easy and smooth she made the whole transfer process for me. I highly recommend others to this store. Ask for Anne.

Just rented a 5x5 unit here, and the process was perfectly smooth. The unit that was shown to me was clean. Hanna, in the office, was very fun and professional. I’m looking forward to a storage experience that continues to maintain its 5-star review.

Excellent service and very friendly and helpful staff ... definitely recommend if you need a space to store you belongings

Anne was super helpful with the "move-in" process. I originally booked online, but realized after seeing the unit that it was too small I opted to transfer to a larger unit. With the help of Anne, she made the transition quick/smooth! Her service was great. Things to note: - the storage units have a specific lock. You can't just buy any lock. I would suggest to take a look at it first, then see. You can get the lock refunded <30 days if you somehow find one that fits. - rates will change after a certain period. You're NOT locked into the price, unfortunately. - insurance is required at move in. They give you one during move in day, but you decide to keep it or cancel and find another company to have coverage based on your budget. - there is usually 1 person servicing the facility at a time, so if there is a lot of people, expect to wait. They may be giving someone a tour which means the doors will be locked - does not mean they're closed. Best if you make an appointment. Downside!!!!!! Animal feces in the walk paths of the locker storage.

Carly is wonderful. She made our move in great ! Thank you so much love.

VERY GREAT WITH HELPING ME IN EVERY ASPECT I NEEDED…AMAZING PLACE ND CUSTOMER SERVICE…

good morning, how are you today. I there a way I can have my monthly payments with drawn from my checking account?

So far they have talk g good care of me

Carlesha and hanna were great with my rental & showing me where it was. Customer service is wonderful with those ladies

I am so happy that I was able to get a storage thanks so much 😊

👍🏾

This was my first time ever renting a storage unit and while moving is stressful and hectic anyway, Carly went above and beyond to make the transition as easy as possible. She was so sweet, professional, efficient and knowledgeable about every aspect of her job. Carly- thank you so much for being so patient with me and making me feel so comfortable, I appreciate you very much!

Always a great experience at this location. Very helpful. Highly recommend. The best!

Super friendly people and great customer service!!!! All around FANTASTIC FACILITY!! 5 STARS

Carlesha in the office helped me thoroughly, answered all questions. Very polite and helpful!! Walked me to my storage unit and showed me how to lock it up. Wonderful customer service! Thank you Carlesha!!

Carly was amazing! Super friendly, and made my move in day so much less stressful. An overall wonderful person!

Had a very pleasant experience at this location - this was my first time having storage and I probably asked a million questions but the lady in the office had an answer to it all - She was patient with me even though she was very busy when we arrived with what seemed like a lot of payments - I did not catch her name but she has some really cool tattoos and presented herself in a manager-like way. Any who - thanks again we will probably stick with this location for all our storage needs now.

Hanna thank you so much for your help us

Hanna at the front desk was very cheerful and patient both on the phone and in person! My first time moving into a storage unit and she made the whole process more bearable and easy. Not sure if these go anywhere besides here but thanks Hanna for your help; you’re amazing!!

Steve was great. He helped us get the right size unit for a great price. Fast, courteous and helpful.

Anne really helped me out today. I found the perfect unit!

The customer service representative was rude, and hurried us through our move out.

My friend was there to get their stuff been with them thru the whole pr9cess and all been resolved in a bett3r resolutions thank you Hanna for the help

Hanna she’s amazing

I’ve had my things in storage since October 2021, and it has been a positive experience every time I’ve come in. Particularly, Hannah is always so friendly and goes out of her way to help

Carlesha was wonderful. She showed me multiple units so I could figure out which one would be best for me. She does her job thoroughly ask for carlesha if you want great customer service

Hanna is a very good manager and very helpful!

This location is always polite and courtesy friendly to everyone

Where do I start? This Public Storage location is TERRIBLE. If I could give zero stars I would. I have been renting a unit here for 1 year, and last week I entered my unit (after checking back periodically) to find there was a serious mouse infestation. I will attach photos. I purchased the Orange Door insurance, which subsequently only covers up to $250 for rodent damage. I have thousands of dollars worth of clothing, furniture, and other items that have been damaged. After discovering the rodent evidence/ damage, I decided to come into the office (next day) to speak with management. Hannah was the manager on duty and she made my already terrible experience even worse. She had absolutely no solutions for me, only attitude. She was rude and extremely disrespectful (not only to me, but also to her new employee who was on duty), she lacked empathy for the situation, and she’s not a leader. She should not be managing anything. When the new employee called her for assistance with my issue, Hannah told her she was busy cutting locks, and to figure it out herself. The new employee proceeded to call managers at other locations for some assistance without luck, before finally contacting Ben the district manager. He was a lot more polite, but still had no real solution for this issue. They offered to waive April’s rent (obviously I’m moving my belongings), then still proceeded to charge my account. This property should be liable for the fact that they are renting these units with the knowledge that they have an extreme rodent infestation. One of the employees told me “they are aware of the rat problem, and just don’t do anything about it”. This is disgusting. Ben also told me after I discovered that my items were destroyed, “This is a store at your own risk facility”. I was not aware that rodent infestation was a risk at this facility. Public Storage is a company that specializes in scamming. I payed to store my items in a safe place. My items were not safe. Don’t rent from these scammers. I will be filing a complaint with the Better Business Bureau & I have already contacted the Public Storage corporate office which also is a joke. These are the storage units from HELL!

Horrible public storage. They raise your monthly payment the longer you stay there.

Hannah did a fantastic job to help us get the right storage we needed. She patiently explained all the possible options, showed us the storage and then came back to check on us to make sure we were good. She was patient, very caring and simply an awesome person. If you happen to meet her in the office, be rest assured you are in a good hand. I am giving 5 star because of Hannah, she deserves a pay raise and a promotion. 😊

They was very nice and made sure that I had everything that I needed to rent out a storage unit. I am very satisfied with the service here at public storage and I would rent to them again in the future.

I recently visited this location, and the customer service was excellent! Hannah was able to answer all of my questions and was able to provide payment options information that I have been trying to get for several months! Thank you, Hannah! Keep up the great work!

They are horrible so don’t do it. I set a move out date for the 8th of the month and they still made me pay 175$ and a late fee to get my stuff. I basically had to pay for the whole month even though my stuff was only in storage for 8 days of this month. I asked could they prorate seeing how I wasn’t going to be using the storage for the whole month and was told they don’t do that..

Hanna puts the service back into "customer service". After visiting 2 other Public Storage facilities and wasting too much time with indifferent and cranky managers, she made the effort to find exactly what I needed and at a fair price.

Awesome employees, great units!

Steve the new manager here’s got this place turned around great place to store your stuff.

I wanna say this was absolutely the best experience I have had during my my entire moving process… having to get a storage unit very last minute the property manger made sure I had one less thing to stress about. She got me the best unit available that fit all my needs, she was very informative about what I was getting & she even made sure I had everything I needed to make move , storage & packing a lot easier I would highly recommended anyone looking for a storage unit to come here !

Hanna is one of the most helpful and kind staff members here answers any questions someone might have will be back!!

So much help happened today 5+ stars all the way!!! I had such a great experience!

Hanna is always so nice and caring every time I go in there!

Fantastic, expectation exceeding service! Hanna and her team are the penultimate examples of customer service. Friendly, professional, patient, attentive and extremely helpful. Textbook examples of what customer service should be. If not a decent wage increase or bonus, at a minimum these ladies should be treated to a very nice dinner. Once again, bravo to the ladies of this location!

Great staff, very knowledgeable and helpful on the return back to ohio, thanks for all you guys help Carlesha and Hanna, you guys rock!!

Carlesha is so sweet she made my day so good and I appreciate her .God bless 🙌 her. Thank so much.

Thank you Hanna and Carlesha for staying after hours for us to transfer spaces!!

Carlesha was great she got me to my unit as needed and was very helpful with me being indecisive

I would give them 0 stars if I could.

I went in to this location last week looking for information not knowing for sure what I wanted to do for storage yet. Alexa was EXTREMELY informative. She showed me multiple sized spaces and really helped to answer a lot of my questions. She was super sweet and made me feel very comfortable. The interaction was natural and she answered any and all questions I had with confidence and detail. She was able to explain things in a way I could understand. Highly recommend this location.

CarleshaDoes very good with customer serviceAnd was good at her job

Hannah was great!! Awesome customer service, fast with reservation, and very helpful

Driveway is terrible. How about taking some of the rent and fixing the driveway thought I was going to lose a tire. The storage doors need work. Tight hard to open and close and lock.

Hanna was super helpful & even figured out a way for me to get a bigger unit at a cheaper price. She was very kind & had a great demeanor. Thank you Hanna!!!

The staff at this location are the best ,they are friendly and very cooperative, it was my best experience in renting a storage place .

Hannah and Steve literally exceeded all of my expectations for the work that they put in. Awesome location would refer to everyone and I am glad that I chose this location.

Always kind and nice people here! Really cheap prices for Storage units a lot of space for cheap. I always have nice employees when I go in there really helpful and give out a lot of info about the storage space.Hanna is the person that help me she really nice and helpful!

Steve was extremely informative and his costumer service was off the charts. He was the only person in the office and there was a line of people in there waiting to be helped and he was able to take care of everyone and they all left with smiles.

Hanna was very helpful.

Very friendly staff, Hanna is great. I'm happy so happy to be a customer.

Hannah helped me get moved in and was very thorough with the details and cost breakdown. Excellent customer service!

This location is great , always have clean storage units. Hanna the propery manager is awesome professional and even when busy takes time to recognize her customers. Mark M.

Great customer service from Hannah! Pleasant to work with, came in unhappy about fees and she handled it all! Thank you so much!

Horrible. Gate at the location is broken all the time. Hard to get help. They constantly raise the rates. Scheduled a check out day to be done with them and they didnt want to take the time to go to the storage to confirm. Sent me a receipt saying I may have more fees and the local manager would gaurantee there would be no fees but wouldnt put it in writing and was afraid to sign her name to it. Gave me district managers number. Had to leave a message. Really kinda scammy!

Hannah is always going above and beyond for my wife and I questions/concerns. It’s great to finally see responsible management and a smiling face in the office! Thank you

I called about a storage locker, and the lady said that there was a special with the first months rent.. if I payed a 25 dollar administrative fee, the rent would be 1 dollar for the first month. I asked if the first month would cost me 26 dollars, and she said yes. So I went down there, looked at the locker, and after all of that, the guy working there said I had to buy a lock, from them for 20 dollars. He said I also had to buy insurance, from them, for 25 dollars a month. So the first month was really going to cost me 71 dollars. What a bait and switch scam. Avoid this place like the plague. 😵

Wonderful service!!!

I was worried about the location but this place is pretty secure!

Very happy at first. But if you need long time storage looked for a FIXED price agreement. One year in - they have increased our price THREE TIMES and total increase almost $100.00 more than originally priced. Now we have to move all our stuff because we can’t afford the new price! ☹️Also they said “it may increase over time but only by 5% or less.” LIES

The gates dont work the doors are half asson track

We came to rent a unit today and Kason helped us. He was very professional, kind, and answered all our questions. We were very impressed.

Good service was quick to would rent again here if ever have to again

They are very friendly people and place was nice I had a friendly time and good place to store your stuff if you need to thank you and I don't know too much about if they have any wheelchair ramps or any of that but I do know once you get your storage unit there the wheelchair accessible is all over after that you can go anywhere in your wheelchair so therefore it would be wheelchair accessible as separate leading up to the office that's the only thing I think they didn't have but if they do I apologize and I think it was beautiful and I had a wonderful time and the people are really really really nice to you good place to start if you want to go and put your stuff up or store whatever thanks

Anna and Jennifer was so great.....need more people like this thank you so much ladys

This place is a joke. I called for 27 minutes straight to get a hold of someone at the office and no go. The entire time I was calling I was also driving to the location where I see the employee in their car.we had a solid stare down and then she went back into the building. I was mind blown and happy to leave public storage.

Very helpful people

Yup, Nice!

Shawna is amazing!!!! She will help you in any manner, she is polite and courteous... I am so happy I called...

People working in this location is great, very helpful, friendly, cheap price

They was sooo nice and friendly I received great customer service 🙌🏾🙌🏾🙌🏾

She very helpfull & courteous💯

Very Professional take care of her customers

Shauna is awesome! We got along super well and she was very helpful and quick with getting us our unit!

Friendly people and helpful

A fantastic place to deal with, great public service

Cool

Great experience here! Friendly staff and fast, last-minute service.

Really friendly customer service, I highly recommend this location.

Shauna has good customers service! Very helpful!...

Horrible customer service

Shauna was great great service fast an easy place recommend to anyone.

Great customer service, storage room is smaller than I thought.

My experience at this location was amazing. Shauna was very helpful and made my experience with public storage great. I recommend using this storage location.

Very friendly customer service and affordable!

Shawna is a great help.she helped me threw the process of renting my unit with so much ease. I appreciate the outstanding customer service. Thanks Shawna

It's a good storage facility only thing I dont like is the access hours is only 6 to 9

Very nice and helpful nice clean building

Shauna was very helpful and very knowledgeable about the business!

Great customer service and great rates. Thankyou

Walked in without appointment and Ed the manager was kind enough to attend to me and took care of all my concerns and questions. I went ahead and got a unit on the spot as I felt like this was the best price for the storage size in the market and area. Totally recommend

Easy to find and great customer service. Love it

Jenny was a great help in explaining everything about the unit I rented. Very friendly and professional definitely will recommend in the future.

Shauna and Kee were amazing, helped us get checked in quickly and efficiently. Would reccommend!

Really friendly customer service. Shauna and Kee are the best.

shauna was great, very informative. Definitely recommend!

Shauna was very helpful. She was nice and it was cold out side.

Stephanie was a great help and a big sweetheart!

Tonya at the Public Storage on Morse Rd was fantastic she was very helpful and professional. The entire process was so easy and it took a load off being stressed out during the move process.

Whenever I come to the office Tashauna and Tonya are always there to help with any questions that I may have. They are very helpful and knowledgeable about what they are doing. Always in a good mood. They make the process of moving to a storage very comfortable especially for someone who has never rented a storage unit before.

Theses ladies at this location are wonderful and full of energy. I will definitely be storing with them and will recommend this location to anyone

They get me in and out with a smile

I went to rent a unit for the first time and ran into Tonya and I'm so glad I did! She was great, she made me feel at ease during the process and guided me through everything with great conversation and we were cracking jokes the whole time. A+ service!

Tonya was Amazing! We were having a difficult day and Tonya's exceptional customer service turned out day around. She di her best to make sure we completely understood the terms and conditions. She went out if her way to ensure we were completely satisfied! We are very pleased with the service we received. Thank you Tonya for being exceptional!

If I could give no stars I would. They lie about things over the phone and will make you have to sue them to get a quarter of what you put in. I paid $110 a month for 2 years with everything my kids and I owed and they lied told me I didnt have to pay until a day after my stuff was sold. In process of suing now to get at least 10,000 back of what I had. DO NOT RENT HERE THEY ARE RUDE AND ARE MONEY HUNGRY.

Tonya was great. Customer service was awesome. She walked me around all the storage units to make sure I was getting the best unit for my money. I would definitely recommend this place.

They have such an amazing customer service

I just purchased my storage unit and Takeziana C. was the one who helped me through the process . She was awesome her customer service skills made me feel welcomed and comfortable with renting from them . I definitely recommend this location to any one looking for a storage unit and I will definitely return if needed in the future .

My experience with public storage has been the best ever I really appreciated Tonya with helping me through this process !!

I store stuff here.

Tonya was great and very helpful!!

Tonya and Stephanie are amazing.

Tonya was great!

Tonya and Shauna are very helpful and their customer service skills are beyond what their job description. If you want a good place were you know is going to have a positive outlook on a Storage I'll recommend this location and ask for Tonya or Shauna.

Driving around the lot can be a bit confusing but the unit was clean and well maintained

Quick service, great availability, friendly service

They was so helpful and stress free and I appreciate all there help 😊 The ladies at the front desk shauna &Tonya was great and the customer service was GREAT THANKS LADIES

Shauna was extremely helpful in helping me to find the best storage unit possible for my needs. I would recommend Public Storage to anyone needing a place to store their belongings.

Great, clean units .. tonya, shauna, and jayme made it easy and very quick and pleasant

Tonya was very Helpful she showed us the unit explain everything to us I’m very satisfied with it. Thanks

Tonya was really helpful and professional. I would use this location once again thank you for making it easy and making us understand the process how it works.

They were great and I recommend them to everyone.

Omg There's a young vibrant outgoing Lady name Tonya she has exactly what it takes in customer service. If I could give her a 10 Star I would so I will 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 Thank you for choosing such an outgoing young lady because she definitely kept me on my toes above and beyond her job description!!

Tonya, shauna, and jayme are the nicest and considerate workers out company has dealt with. I will always refer anyone who needs a storage space.

It was fast and friendly service. Great customer service!

Do you take money orders

My experience at public storage was wonderful, I'd will be sure to come back to this location if I need to store again I will come back to public storage. Thank you Tonya, Jayme and Shauna for making the move out process so easy

Wonderful experience thanks ladies

Tonya was a great productive rep. Thanks for all your help .

Excellent customer service, professional and fast service.

Tonya help us

Great service. Thanks Tonya for helping out.

Would recommend! Jayme was great she helped us get the right storage unit for us and made the process very easy...GO TO THIS FACILITY

Tanya was very personable and professional. Tanya was very personable and Professional. Took her time and explained everything.

Tonya is helpful

My experience at this location was a pleasure, the 2 ladies that help me were great!! Cyndi&Jayme you guys were great at making sure I received good service and the best rates!! Im very glad I came 2 this location, could not ask 4 better service!! Great job, and its a pleasure doing business with you both, thank you so much👍😊

Cyndi and Jenny did a great job!

Not so good.

Cheapest

Some things are not worth it at any price. So sorry that I was an inconvenience to your location and that I needed to come after your lunch and then not assisted as there was only 1 person and had to vacate office so that you could service someone else

The staff at this location are very kind and helpful. They quickly helped me get checked in and find the right unit for me. My lock got jammed and Jayme went out of her way to help me out. Highly recommended!

My experience was nice and the cashier are very nice here

I want to give a great shout out to Jenny! She is very professional and patient in servicing me to ensure in finding the right unit for my needs. Jenny is very pleasant and her awareness was impactable. I am in the hospitality industry and I noticed Jenny greet the guests as they enter the facility and acknowledging with a warm welcome. In this industry, acknowledgement and awareness is most important now due to competitions. I actually decided to lease the storage unit because her professionalism and expectations. Thank you Jenny! I am so happy you were able to give me a better experience in loosing the unit!

Cyndi was great! Very helpful. Unit was fairly priced.

Nice clean place. I moved to Columbus from a 3 bedroom two bath home too a very small place. So it's nice for it to be clean

They have very rude employees

I’ve been helped by Tashauna today and the experience was wonderful. It was fast and detailed. She explained and answered all my questions. Rented a 10 by 10 space and had a great deal, first month $1 and good online pricing . Thanks

I was up there n paid my storage they were really nice to n tried to handle my situation the best they can. Thankz jamie

Excellent shauna

Excellent customer service & great people make this THE best choice for self-storage in Columbus.

Bethanie had great customer service.

I enjoyed my experience and I would recommend to anyone. Shauna wad great!

Great place to get a storage room

Shauna was a great with getting me a storage. She such a bright person

Considering having to have a storage .My day was blessed due to Shauna she was quite professional pleasant and forthcoming. Thanks Public Storage!

Not a bad bargain at all. Just be prepared to pay the unmentioned administrative fee and a lock fee, if uou don't have one or yours doesn't fit.

Shaunatt is the lady who helped me find a suitable storage unit. She was so helpful and a real pleasure to work with

Shauna was very pleasant and helpful! Great location!!!

The people at this location were very kind - they were very helpful, although there was a miscommunication about my scheduled reserve time that ended up with my having to wait a bit. Once I got in, they were very friendly and helpful.

I've never had issues before but I had bugs in my unit!

I loved working with Shauna. She was so helpful and great with breaking everything down.

Shauna has great customer service skills,she answered all my questions thoroughly about my spaces and let me know my options if I decided to rent a space.

I came in earlier this week looking for a spacious yet affordable storage unit and Shauna was very helpful. She quoted me some very good prices and I look forward to doing business with this location here in a few months.

I don't even know where to begin with this location. If I were able to give zero starts I absolutely would. First, when I got to the place, there was nobody in the office to help me. I had to wait 30 minutes in my car for someone to come back. What kind of company allows employees to go on breaks when they are the only worker there? Not any company I've heard of. When I finally got to talk to somebody about my unit, I was showed to the "wrong unit" and she "didn't know why it did that." How does a mistake like that happen? The first unit I was showed was close to the front, which I would not have minded. The unit I actually ended up in was all the way in the back of the lot where next to the woods where absolutely no sunshine could possibly reach. I settled for it anyway. Come August when I need my stuff from out of the unit I discover ALMOST ALL OF MY BELONGINGS COVERED IN MOLD. These units have absolutely NO VENTILATION for moisture to escape. I called the office from my unit and the girl I spoke to had no idea what to respond. her response was "I've only been working for this company for a few weeks I don't have an answer for you." When I asked for the manager she told me that the manager was out showing somebody a unit but she would grab the manager to come see my unit anyway. I waited 20 minutes for somebody to come out to look at the damage and lo and behold, it was NOT the manage. It was the girl who had no answers to my questions. Finally, I went to the office myself to speak with the manager and the attitude on this lady was over the top. The girl that came to see the damage in my unit, told the "manager" that I had a couple questions for her and her response ways "well I probably won't have an answer for her but okay," like I was not even standing right in front of her. When I asked the manager what the next steps were in handling the damage, she had no answers but to call Orange Door and see what they say and told me she doesn't know where the paperwork was with the steps to file a claim. Seeing the damage done to my belongings that was the fault of THEIR unit, nobody was apologetic at all about my circumstances. This isn't the fault of the insurance company for them to handle, this should be in the hands of the storage property. If you are going to have ONLY outdoor units, make sure there is ventilation for the unit to release moisture. Because of this property I have lost THOUSANDS of dollars worth of things. This is the WORST customer service I have ever experienced. I will NEVER be back to this place. I don't know who these women were trained by but public storage sure needs to work on their employees and their company values overall.

Hannah was awesome! She was professional and courteous and explained everything in detail. I recommend Public Storage and asking for Hannah when you get there!

Hanna had great customer service! She helped me and my mother out and had a lot of patience. Thank you Hanna :)

Tashauna had great customer service and she explain everything well I really like the prices I will definitely recommend a friend

Worst storage company ever

I would not recommend this place to anyone. Ever. I had a unit here for four months - this is how it ended. My payment came out at the beginning of this month (August). That same weekend, just a day or so after receipt, i received a voicemail from the manager Shauna after hours stating that the call was URGENT but I would have to wait until the following day to learn what was going on because they were closed. So I’m left to wonder what’s going on... Next day, Sunday, I call back to learn that 60 UNITS were broke into overnight. Yes, 60 UNITS. Luckily, none of my stuff was taken, but then Shauna proceeded to inform me that I would have to purchase a new lock which is $20 and required. FYI I paid them $11 for insurance every month which was also required. After that, I said I would just move everything out. So, I did. Why would I keep my stuff somewhere that allows 60 units to get broke into and doesn’t take any responsibility for it whatsoever. After several trips and a now empty unit, I go into the office to close out. I ask if my months rent would be prorated due to the current situation. No. Once again not their problem. 100% customer satisfaction, eh? I request the phone number for the region manager/district manager. Alyssa Dewitt. I give her a call and leave a voicemail. It’s been a week and no callback. I emailed customer service. Nothing. Point is - this company does not care whatsoever about you or your stuff and neither do their employees or management staff. Pay the extra buck for a quality storage facility and save your self the hassle

Very well organized and reasonably priced. Make sure you ask for any discounts or coupons

The customer service is great (thanks for your help Shauna!), but this is not the most clean or well constructed unit I’ve ever used. And I have two smaller doors for a 10x10. Not all are like that though. It will work for my short term needs though.

The service was great polite and coustious

They raised my storage rent just because they feel?? Im out of there!

Customer service was excellent. Shawna and Hanna were knowledgeable and very helpful for our out-of-town move. Would recommend this facility

This experience was great! Shauna and Brittney were so knowledgeable and answered all my questions. I will surely refer others.

Disgusting! Our belongings were only there for 3 months, and when we went to get it, mouse had eaten into our boxes and pooped ALL OVER. Insurance (that we paid for) would cover nothing, and the front desk told us they wouldn't do anything either. very very bad experience!!!

They give you one price online (saying "you'll only pay x amount on the day!) and when you show up they add additional charges - super scammy and false advertising!

Shauna provider excellent service for my storage needs. She was both courtesy and professional! Thanks so much!

Nowhere for handicapped the handrails are weak the steps are steep the heat is nice inside very friendly but pushy to get you in and out storage areas clean and heated if you like

Abbigail was amazing and helpful and so sweet! Definitely good and helpful service (-:

Have had a horrible experience with them. I can't wait to move out. This month can't end fast enough. They didn't want to honor the internet price, thank goodness I had the sense to screenshot it. And every month since, I've had one issue or another and I all I do is go up and pay. I don't even want the long conversation.

Emily and Abbi were both so helpful and kind in helping me with my questions about a storage unit. Definitely will be returning if I do need a unit!

Great customer service, very polite. Clean units. Never had an issue with this company

Tashauna was great she definitely got what i needed. im definitely staying at this location

You get the damn good prices. I just wish they were open later especially if you start storing stuff in there and should have access to any time

Really impressed the people here. I am moving in from out of state and having to bring in a semi from ABF freight. They found a storage unit that fit my needs and my budget. They even let ABF leave their trailer over the weekend so I could take my time unloading. I am super pleased we found this storage unit. Special shout to Ta'shawna who walked me through the whole process and helped get everything lined up quickly.

Waited forever to rent a unit

Great customer service - Kathrine was very helpful and great with communication. This location is a little out of my way, but worth the extra miles.

Blake & Kathrine 😁 were very helpful and pleasant during my visit. Whenever I'm looking for storage this is where I head to. Nice storage and staff was extremely helpful to my every need.

Not bad

As an employee of Public Storage, I have never come across another PS employee who treated not just a customer with such disrespect, but with her peer as well. Normally I would never call someone out, but as an employee of PS and knowing how important to this company customer service is I am going to have to say that Dominique’s (she would not even give the KTP her full name) atitude was very rude, very unprofessional, and the complete opposite of what PS stands for. A customer came into our NY location attempting to pay her bill, she wanted to know if there was anyway that a late fee could be waived bc she tried at another location to make the payment prior to it’s due date, however our systems are currently running on the original WebChamp server we were unable to look at her ledger. We contacted the property in which this customer stores (2719 Morse Rd), asking if we could have the DMs contact so that we can give it to the customer. Dominique would NOT give us this information, as a manager at Public Storage we are trained that we do our very best to try to solve any problem for our customers in store, if we can NOT do anything it is our job to reach out to our DMs for a chance that he/she is able to help.. the LAST result is directing the customer to Customer Service if it is out of our hands.. if we can help solve the matter the there is no reason to have the customer call in to Customer Service.. a DM has the ability in some cases to waive a fee for a customer depending on the situation. Our PM contacted Dominique asking her to please give him the the property number of the location, as well as the name and number of her DM.. she said “NO, tell them to call customer service.” She did NOT want to work together to help this customer, she also had another person in the background tell her what to say the PM.. she then hung up the phone on the KTP who was speaking with her. When we called the store back, they just let the phone ring. The customer confided in is that this location “NEVER answers the phone” are “always rude and nasty” I take pride in helping people, so to witness this situation with a fellow PS employee I’m almost disgusted.. this is not what we were hired to do, we were hired to give the BEST customer service experience to people.. we are suppose to “Treat their stuff, like it’s our stuff”.. my tip to you Dominique is to take a step back and remember why you took the job in the first place.. every customer is suppose to feel like we care.. if you don’t care, then how can you efficiently do your job?? Every customer should be treated fairly.. PS is a family.. we work together to get the job done.. what you did was NO WHERE NEAR the PUBLIC STORAGE WAY.

Had the most wonderful experience, Katherine absolutely made the process, easy and convenient. Staff is always friendly and helpful

Katherine that works at this property desperately needs a friend. She is a constant headache. I feel sorry for the people who use this location because they have to deal with her. Shame on you public storage, shame on you!

The storage unit smelled like mildew and there were additional fees I had to pay when I arrived to move my stuff into the unit. I was not given the option of using my own lock and there was a required insurance fee that I wasn't told about. I've used public storage before and had a great experience, so I'd look at another location before looking here!

Price increases are a bit much.

Basic storage facility, gets the job done. One employee sported a confederate flag bumper sticker on her vehicle.

Extremely poor customer service. I had called and booked a storage unit for $1 promotion with $24 move-in fee for a total of $25. The price was changed up to $55 for the same unit without my information. I received a confirmation email the DAY BEFORE i had to move in with the new increased price. I called them to ask why it has increased, and both the worker and property manager were extremely rude in communicating. Had a very condescending tone, rude, and overall extremely bitchy towards me. I was calling to figure out why the price had changed and instead of talking normally and explaining the situation, they were rude. Disgusting customer service. Don't expect anything from them.

I would avoid this and any other Public Storage. They raise your rates after 3 months, and they don't even give you a 30 day notice. Lady in the office insisted we HAD to buy their own insurance and our renters insurance wasn't valid, which was a lie. $1 First months rent seems nice but then they add on $50 worth of fees and nonsense. Made us buy a brand new lock even though I brought one with me...wouldn't rent to me unless I bought it. Overall bad experience. Stay Away.

Good storage

We arrived at 11:45am to check in to our storage unit. We had mistakenly rented a parking spot instead of a storage unit (our fault) but instead of being nice and helping fix the situation the worker was incredibly condescending stating "there is a reason we call you" with an eye roll. Halfway through helping us Katherine, the worker stopped and helped the person who had just walked in and said "haha I'll finish with you guys eventually". Normally we're patient people but we only had the moving truck until 4 so needed to get it done. It was ridiculous that people were helped out of order. I'm also not sure what was going on but there was a mother and daughter worker but I didn't seem like the mother knew how to do anything but talk. The facility is nice but the customer service was not good and seemed pretty unprofessional.

Clean and reasonable price. Staff is helpful and friendly

The whole experience was great and Tatum needs a promotion.

Tatum gave excellent customer service. Easy to work with. Very understanding of my storage needs and extremely patient. I would highly recommend Public Storage. This service is worth it's weight in gold.

Good customer service. Katherine did great under pressure. Her printer stopped working and it was super busy! Katherine solved the problem quickly all while maintaining a good attitude.

Katherine was very friendly and helpful. She also was very informative. Overall great service and the office/unit was very clean.

Horrible company

Don't bother calling the office if you for any reason if you need payment information in case your documentation is missing or unavailable... they never pick up the phone once you get a unit. Unreliable communication to the people that needs asistance is an understatement.

Excellent customer service from Charles...

Rachel was very helpful today in helping with my account. Would recommend to others thanks again.

Staff is nice the quotes definitely more than showing in ad. Also expect the staff to know how much room I need for the stuff I had... gave me way too big a unit

On Monday I checked on my unit only to find my lock wouldn't open. Rachael was in the next unit cleaning up and I asked her is she had a trick to open the lock. She sprayed my lock with silicon spray and it open right right. Without her help, I would have had to drive home, look for the right key which I already had, get mad and waste a bunch of my time. Thanks Rachael, you saved my day!

The ladies there were very nice an helpful. They answered my questions and helped me figure things out.

Rachel Great customer service. Very helpful and friendly. Represents your company at the highest level. Enjoyed meeting and working with her. Explained all paperwork thoroughly. A pleasure to deal with underdtands

The customer service provided by the employees is amazing. Kathrine is especially helpful & professional!

Rachel m. She was great with getting me set up for my storage . Shes an awesome employee.

Reasonable rate good people

ATTENTION ALL THOSE WHO HAVE STORAGE UNITS AND PAYING INSURANCE (Orange Door Insurance) at @PUBLIC STORAGE My kids were coming downstairs with my things from the storage unit and there was another tenant who called the elevator, got her things in. Upon taking our things out, the lady took some of my items but the kids were scared to talk coz it was 2 huge guys and a tough lady. I walked right into the situation. I recognized my boxes, questioned the kids, beckoned to the ...staff who didn't do anything, so I walked up to the guys as they were loading the things. I told them that those boxes are mine. I opened one in front of them n realized it, but said they already packed the others and they need to get the lady. I retrieved one box from them. The storage facility was rushing us that it's time to close (that's why an hour before time, they always mess around with the 2nd elevator, leaving only one to work). The truck eventually left. Witnesses all around, I asked the staff to contact the lady who refused to come back in the building bcoz she knew she has stolen my daycare items (coz all her items seem to be bar items as stated by the guy, so I asked how come she has boxes labelled kids toys, 'kids books etc... Bothering the staffs each day to contact the lady, they rather gave me the insurance paper to file complain. I did and they told me THEY ONLY COVER YOUR GOODS WHEN THEY ARE WITHIN THE UNIT. NOT EVEN IN FRONT OF THE UNIT. UR LOCK HAS TO BE BROKEN. If you think the insurance you are paying insures you within the building, it's a LIE. THEY JUST WANT TO EAT YOUR MONEY. I'm gonna take this up with public storage themselves coz there are cameras there and it happened within their complex and not on the street. I'LL MAKE SURE I DO VIDEOS AND MAKE THIS GO VIRAL COZ U THINK YOU ARE SAFE, AND LATER KNOW BOTH THE INSURANCE AND STORAGE FACILITIES WANT TO DUCK OUT WHEN THERE IS A PROBLEM See more

Loved Jennifer .!!! Awesome attitude. Got done really quickly with the tour and she got me out promptly so I could continue with my move. Thanks guys. !!! Also the 1$ for first month was great. !

Great staff excellent service extremly friendly clean units

Rachael M was very helpful and friendly. Thank you for all your help.

Jennifer was very helpful and nice. Got me in and really quick.

Jennifer was very helpful & friendly!!!! Thnx a bunch hun!!!!!

Rachel M. Was amazing! She explained everything I needed to know about my keys being lost for my storage unit. She was quick and professional! Thank you!

Rachel M my customer service experience was great she was very helpful to me and my business and very professional

Spoke to Rachel M. She provided great service and was very helpful. I'm glad I was able to do business with her

Rachel has been beyond helpful!!! I will continue to recommend people to her Columbusl location in Morse Rd!! Thanks for taking great care of my belongings!!

Britney was very patient with me yesterday. She knows the business very well and was very helpful. Excellent customer service!!!!!

Rachel M was wonderful!! Made my transition as smooth as possible

Cautious Rachel and Brittany are great

Rachel M is great...shes's fantastical

Awesome service. Rachel M. Was fantastic and helped me with all of my questions. Definitely recommend

Rachel M. I rented a 10 x 10 unit and I enjoyed speaking with her. She was friendly, allowed me to take pictures of the unit I was wanting to purchase, and was very helpful walking me through the lease contract and the language which I had quite a few questions about. Overall, great experience!

Rachel m . I walked into your Public Storage located on Morris Road totally frustrated, I had a wonderful encounter with Rachel the store manager. I have been to a few of your stores in the past and I've had nothing but bad experiences and I was on my way to another Storage Company Uncle Bob but Rachel definitely calm my nerves and made this experience wonderful so kudos to Rachel.

We are renting a unit for our charity organization, Giving Garage. When we set it up, Rachel "went the extra mile" to help us find what best met our needs at an affordable price. Excellent customer service!!!

Mary Ann saved the day, fixed my old lock, Thanks Mary Ann!

Rachel service is professional and always great service with her.

Had a wonderful experience today at Public Storage, Levett covered everything I needed and answered all my questions. Such a friendly atmosphere. Definitely suggest renting storage from this company!

I think that rachel/lavett were very helpful and pleasant

Rachel was awesome. She was helpful, answered all our questions, and mention the drawing for $1000 held monthly!

Rachel was awesome I got my storage space cleared and she took care of the rest would definitely use public storage again!!!

Rachel was very helpful patient & truly showed excellent customer service. Appreciated the time she took to exhaust all options was diligent & respectful. Will refer Rachel & public storage to friends.

The ladies are awesome, very helpful

RACHEL IS AWESOME!!!!! I would refer others to this location, because their customer service is wonderful. IT WAS FREEZING OUTSIDE...grrr I couldn't get into my unit because the lock had froze thank god for Rachel she braved the cold to get our lock unfrozen I dont know any employee that would take the time in freezing temperatures to help deice a lock Rachel was very helpful and professional and prompt. I was very pleased with the time I was in and out of there. thank you Rachel

I walked into the public storage on Dean road in Milwaukee Wisconsin as a one today I met a wonderful baby name by Doreen who went above and beyond to help me I like to meet people who help you who feel like family that's how she made me feel she made me feel very comfortable with you should because I know that she's going to have my personal items there they're very valuable to me and she was very professional she gave me a lot of information on the Public Storage Company I highly recommend her and will give recommendations out to people that I know because if you're going to take your valuables to a storage companies you should be highly trust people to the people that is holding your property

Rachel was very straight forward very polite. Made good conversation with me. Great communication / customers service skills! Very satisfied!!

Rachel was great! She was able to resolve an ongoing issue at this location and she did it with a great attitude and was very pleasant. Great job!

Rachel was the best manager I have been around in a long time her customer service skills are like none I have seen in a very long time amazing job

Jonathan was amazing. Very knowledgeable, thorough and friendly. Cute too :)

Rachel was awesome today, I had trouble locating my daughter's unit number to make a payment for her and Rachel went out of her way to find the unit for me, she could've just said she can't find it and left it at that, but she went above and beyond to make sure I was taken care of today. She is an excellent example of great customer service. 👍👍👍

My experience with Amanda at Public Storage was exceptional. She is very professional & very delightful to work with. She was very attentive to my needs for obtaining a storage unit.

Rachel and amanda were very helpful and courteous.

Amanda was very help and very friendly. She went through all of the paperwork with me and was very professional about everything. She did and outstanding job. Thank you Amanda :). Robert "Dee Jay" DeJarnette

Amanda, is very helpfully. had a 5 star service at this storage facility.

Alisha was very helpful today and location and price really cant be beat in this area plus they had units available at the time in need. She took the time to let me see different sizes to meet my needs which was a plus for me and I thank her for that.

I was assisted by Rachel and I'm going through so much and I totally forgotten my whoa's because she is such an loving angel as I call people who are very caring and pleasant in attitude. I would love for her to know that she's appreciated!!!!! I could go on and on.

Thanks Rachel, I appreciate knowing I could count on you, living out of state is difficult enough, So thanks for always keeping me updated.

Rachel was very helpful and professional and prompt. I was very pleased whith the time Iwas in and out of there.

Great service from Rachel. Friendly and informative.

I had a great experience with cherall she made sure i received the perfect storage !!!

Public storage helped us out today with a courtesy padlock we are very grateful thanks public

I LOVE this location, it's convenient, good employees, clean and customer service is on point. THEIR AWESOME!!!!! I would refer others to this location, because their customer service is wonderful. The workers (Amanda, & Corey) are nice, but they also mean business. I'll give them 5 stars.

Excellent service and quality storage facility.

Tish was extremely helpful and polite. Excellent customer service!

Tish is very professional and she show great customer service

Amanda is a wonderful asset to public storage. Amanda was the only one there that simplified my experience with her direct and straight forward process, she even convinced me to purchase mattress and sofa covers, i wouldn't even thought to cover my furniture but i am glad i did. Thank you Amanda for all of your help.

Great experience. No rodents. Good Price. Reasonable access hours. I'm pleased.

I had a great experience the manager rachel was great she was quick n positive attitude with awsome customer service. The property was clean n the unit n on grounds.