Public Storage Self-Storage Units at 5275 Gender Rd , Canal Winchester , OH

Valerie was very helpful as we inquired about transferring into a bigger storage unit, allowing us to check one out right inside the door! Very satisfied with this facility

Jasmin and Brittany was so nice thanks

Jasmin thanks

Jasmin was so nice thanks

thanks jasmine

Thanksjaz

Jasmin helped me sign a new lease from simply storage to public storage. Took a while but we got it done

Thanks, Brittany and Jasmine

Jasmine was personable, professional and helpful. A gem to work with!

Jasmin helped me rent and needed help with app

Jasmine was super helpful. Made getting a locker very quick and easy. Would recommend booking a reservation online.

Jasmin helped me with my unit

Did e rental and checked in

Thank u so much jasmin

Thanks jasmin !

Jasmin helped me with my space

Jasmin was great stayed til 6 with me

Vacating today thanks jasmin for your service

Did the E rental and Checked into my unit today

Thanks jasmin

It was very easy checking in. Jasmin was great!

Jasmine was very nice and easy to work with when I came in to get my storage unit.

Came to transfer units Jasmin helped me with app

Jasmin was so professional. Love my new space

Had trouble doing rental online came in and thanks

Jasmin was help full and moved me in in 20 minutes thanks

I moved out today but jasmin helped me pay my balance

The online process was very easy, I was able to check in unit same day!

Jasmin helped with app and new unit

Jasmin was so help ful thanks

Jasmin is so helpful thank you

Jasmin helped me find my unit and downloaded the app thanks so sweet

Great day to finally be out of that storage business!! After I thought Kelly was a great person, she don't even tell me sorry to see you leave or thank you for your business, nothing!! This place is DEFINITELY NOT RECOMMENDED!! They don't even have security cameras and 7 of their units were broken into, to include mine. I lost over $7,000 in items and all I got was, sorry, nothing we can do. And if you vacate in the middle of the month after paying the first of the month for the entire month, one would expect money back, WRONG!! All this place knows to say is, you guessed it, sorry, nothing we can do!! I do podcast for a living and you can bet, this will be talked about. Friendly advice, bypass this business and look somewhere else!

Clean well maintained good place/people/secure

Jasmin helped me move in and download app and move in at a good price

Simone is wonderful.

Customer service at the location in canal winchester from Simone is everything. She deserves a raise at how hard she works.

jasmin helped with cheaper price , thank you

The ladies greeted me with smiles and it all got better from there. Great customer service!

Jasmine was extremely professional, knowledgeable and kind while dealing with my rental as well as others who walked in. Thank you Jasmine for a pleasant experience

Came to buy tape and boxes jasmin was so knowledgeable and was nice

Great service

Simone is awsome

Jasmin was so nice helped me with the app thanks

Told Simone I would give her a review the other day. She is amazing and deserves a raise. Best customer service I've ever had!

Simone is the best there is!

Simone is amazing great job very helpful an kind great job girl ❤️🙏🏾🙏🏾

Jasmin was awesome download my app thanks

Simone was the best around store with her she deserves a raise!

Simone was very nice and very helpful. She walked us thorough the process with ease 😊😊😊😊😊😊😊😊😊😊😊😊🙂🙂🙂🙂

Simone was great, she helped with everything!!

Jasmine did an awesome job ! She was very helpful

Simone and Nancy are the best thing coming your way when coming in here to public storage. Customer service was amazing. Store here now and give them a raise asap!

Nancy and Simone were amazing

Jasmine helped me get through everything was awesome during this stressful time

Simone and Nancy were absolutely GREAT!

She gave the best service. Would recommend highly.

I like the service and great personality from Simone

Simone was very nice and professional. She helped me not only get the storage i wanted but thoroughly explain every single detail about payments and how public storage works!

Very good customer service from simone....pleasant and unusually good.

They raise the prices and add fees. I rented 2 units. On BOTH units they have an admin fee and a lock fee. Plus insurance. Now they raised my rent on BOTH units. Very poor company to work with. Another year, another rent increase

Simone was fantastic and really helped us! If you need a place for storage we highly recommend it!

I haven't had any issues really with the safety of my items but I do think that the door is open nonstop which it is not supposed to be. What is the point in having a security code to get in if anyone can just drive in. In addition, there is mold going up the front of each of the storage sheds and I feel like I had mold on some of my items and we did not have them tightly packed inside the storage shed. The biggest complaint that I have is that it started at like a little over $100 for the 10x20 and we currently pay $230 a month. That is insane! You cannot get a hold of people. They don't answer the phone and even if you leave a message they don't call you back. Your best option is to do the chat feature. They also don't prorate when you leave so even if you are out by the same day then they will still charge you the full month

Simone deserves a cluster of constellations! She is very efficient and informative. Thabk you Simone for your duty!! 🤝🏽

After renting from here, I have been to this facility and have called multiple times to get assistance but every time I come here there is no one in the office even after I've called to verify that they are there. This is unacceptable

I am ecstatic about my new storage. Space Simone had me at hello. The canal public storage is definitely going places.

I paid for a climate controlled unit because I was storing antique wood furniture, and I didn't want to damage the pieces. After paying fees that were increasing each year, I checked on my unit today. The furniture is moldy - and I mean covered in mold (I have pictures). I'll be turning this in on my home owners insurance, but truly the items can't be replaced for any amount of money & insurance doesn't pay well on used furniture. Very dissatisfied.

Very good. Costumers service her name simone

Jasmin was Grrreat!!!

Simone was very good at her job. Pleasant to work with and very helpful. I work.

Simon was very helpful and professional. It was fast and easy

My experience was amazing. Jasmin who attended to me was very helpful and kind. I couldn't have asked for a better service. I will recommend public storage to anyone in need.

Excellent customer service from Jasmin. Would definitely recommend.

I called for an address change for my refund, they lady helping just hung up in my face. Extremely rude! Would never recommend or do business with this company ever again. Disgusting behavior and treated me very small.

Simone was very helpful. Thank you.

Easy set up with Simone!! Highly recommend this storage facility!! Awesome check in as first time customer!! Kudo's!!!

Simone was amazing this is the second time I've come here and she makes things so easy in and out!

Jasmine is Super helpful!

Simone was amazing the other day. she made the process of getting a storage unit fast and easy. I promised her a review and this is a very highly suggested location I recommend anyone to go to. Thank you for your awesome customer service!

Renting a storage unit here was a great experience, made it very simple and walked through the whole process with me to make sure I got it.

Simone was great at accepting my storage , And did a good job at explaining everything.

The lady that helped me, Simone. She did a wonderful job assisting me:) highly recommend this location

Juanita was very cheerful and helpful. She was quick and direct. I would definitely recommend going here and talking to her. I love the app they have now. I can open the gate without having to punch in the code, pay my bill, and anything else I need. It's super convenient.

Clean, but they just raised the monthly cost

If I get everything out of my unit by mon ! Do I still owe a partial or a payment @ all?

Always raising prices during your rental. They don't care about customer service only money!

Great service at the front desk

She is extremely helpful and polite. I'm grateful to have her help me.

Great service

simone was super helpful in helping us get our storage unit and filling out all of the paperwork :)

Fast and fatuous and got me a alsome discount

Simone was great. Very thorough in making sure we got all the assistance we needed.

James and Simone were very helpful.

Very very helpful!

Simone was such an amazing help!!!

The receptionist, Pam, did a great job at helping us choose what storage unit would be best for our needs.

Simone is a beautiful sole and helped me all the way through the process of getting the right unit for the right price. Thank you

Simone was great help fast and easy

Great experience staff was very helpful

Simone was very helpful in the process of renting a unit and explained everything well.

I actually like this location Simone is very awesome and very helpful!

Kellie & Ben Rock!!!!! They really helped me a lot! I’m glad I’ve stopped in to the office instead of paying online!

Simone and Kellie were very helpful helping me select my storage space and set up my account! Great customer service!

Simone was wonderful!!! She made the process easy and was a joy to work with!

Great new personnel! I am a playwright and used this unit to store my stage sets, props and costumes. My storage stayed dry with the climate control. Property number 25996. Would use again!

Kelly was epic as a human meat popsicle. Kind and and helpful with APp installation and general questions!

The manager of this storage site, Simone, was the consummate professional. She was on time for my appointment and had me processed and my storage space prepared. Thank you Simone.

Ms Kelly was absolutely amazing in this time I really needed that great customer service that she offered so she is appreciated thank you again..

Was easy in an and and out and informative

Kelly helped me with a storage unit. She went above and beyond. EXCELLENT SERVICE.

Fun times

Kelly was extremely friendly and helpful. I lost or forgot my password, probably the latter, and she got me back on track. I enjoyed talking with her while she fixed my issues! When you can go anywhere for storage units why not pick someone friendly and with a sense of humor! Made my day!

Kelly has Amazing customer service…

Erica and Kelly were wonderful!!! Great great customer service and wonderful energy!!!

Kelly is so helpful she help me setup my app cause I couldn't get it. She has been so helpful from beginning to end. I will gladly come back to work with her

Kelly was very helpful and knowledgeable. She made the entire process fun and a relief for me.

Kelly was awesome and told me exactly what to do , step by step. Was very professional and really goes out of her way to make sure the customer is comfortable. Very well spoken and very friendly.

Kelly took great care of me. She’s very knowledgeable and extremely helpful.

Kelly was AMAZING, and very helpful! I’m glad to do business with Public Storage!

Kelly give a great customer service. Super quick service and able to help me as first time customer. also property is also well kept, really clean. Good job for making kelly the property manager at this location.

Kelly with a “Y” is exceptional! Made this such an easy process!!! I couldn’t be more thankful and greatful for this madam. If you are looking for a place to store your items, come see Kelly ☺️

Great storage with a trolley to help you it.

Kelly is super sweet and helpful she went out of her way to deal with me above and beyond. This place is a great location and Kelly really is great. Would recommend anyone working with her!!!!!!

Kelly was very friendly and customer service was great.

The staff is very friendly and helpful. The units are clean and the entire area is well maintained. I'm very happy and will refer anyone looking for storage in the future.

Kelly has been Fantastic. Even with some family drama but she helped us stay cool. The units are safe and have to be accessed by a gate to enter. Grounds are always clean and the store is clean. Kelly maintains the property very well and highly recommend coming here to get your storage needs taken care of!!! Absolutely amazing service and highly recommend this location to anybody

She has been very helpful and nice thank you.

Kelly was a wonderful experience, and very helpful

Kelly was very professional and kind. She was able to get me a unit same day and answered all questions I had.

Kelly with a “Y” was super amazing and helpful.

Kelly there was awesome. Super helpful, friendly, and efficient. This place is awesome. I will rent another unit here when I need one.

Kelly has done a great job for me. She made me a first priority. I needed to downsize and as soon as one opened she called me. Kelly has great customer service and I'm so glad I had the chance to get to work with her. I would rent from her again . Thank you so much for your help Kelly .

Kelly was quite helpful today, as she always is. She is easy to communicate with and her empathy is refreshing in these troubled times. Thanks again, Kelly!!!

Kelly is super friendly she has helped me thru the whole process. From my reservation for adding a 2nd unit to showing me the unit at a great price. She was personable and very professional but very people friendly. I would work with her gladly Everytime. 😁😁

Kelly was very nice to me explained details with complete understanding thanks kelly

I have been a customer at this location since 2006 and i have never received the level of customer service like i have from Kelly. She was so nice and helped me with all things that i asked. Doing her best to get it all done. I would recommend everyone to come here just to work with her

Very good service

Kelly was super easy to work with she explained everything for me and showed me to my unit

Kelly was very informative and professional and plesant today

Kelly was very pleasant, helpful and professional

Kelley provides great service !

Kelly and Kelly were awesome sauce in helping me. Any question I had was answered, and made sure my mobile app was up and running! Anyone that needs storage needs to check here first.

Kelly was a sweetheart and very helpful. Thank you loved the service!

I love the service Kelly give me today keep up the good work

Kelly, the manager, was extremely helpful during a very stressful and difficult time! She went out of her way to help make the transition as smooth as possible.

Kelly was very nice and she knows what she is doing.

Today I received the best service ever at public storage.kelly was awesome and gave me some of the best customer service.because of her I will always use them. Thanks kelly

Conveniently located and clean

Kelly was amazing!! She was super helpful and rented me a great unit!! Thank you for help!

Kelly was very friendly and helpful. Thank you

I'm very satisfied with the service provided by Kelly, the pm at public storage gender rd. She was very clear and concise, and so I felt encouraged moving along the sign-on process. Its genuinely a positive for the company when a customer can think of the store representative and her smile when they they think of the company(Public Storage) as a whole.!!

Kelly was very helpful. Walked us thru the process. Very professional.

Kelly was kind and knowledgeable! Great customer service!

Kelly was very friendly and professional .. she was patient and waiting on me !! Hit her up thanks public storage

Kelly was pleasant to work with. Very knowledgeable. Thanks for an easy experience

Kelly Thank You Sooo Much for for assistance!!

Staff was very helpful and friendly!

Kelly was great

Pam was absolutely amazing, so professional and kind! She was able to transfer my unit without any problems. She even save me money! Thanks Pam!!!!

Please do not trust your precious things here. I’ve rented here for almost 3 years. I began to fall on hard times during the pandemic and when I tried to negotiate a payment option to stay the auction of my things, the newest manager imposed “an all or nothing” rule and always “unavailable.” I called the corporate number and they redirected me back to the office which restated how unavailable the manager was. No one gave me any information for the auction process which my family was willing to bid. So now after years of renting, all my things were sold and before that process could even begin, I couldn’t actually talk to the manager only the workers (but you needed the manager to learn of specific auction information.) Not very professional of this new manager. The old one was empathetic and extremely helpful as well as organized. If you can avoid this place, please do! It doesn’t feel good to be in a jam and have no one to negotiate with because they are always unavailable!

Kelly is very nice..

Kelly was very helpful today! She helped me set up my account and showed me how to use everything! She was very kind and patient with me!

Cobran muy caro

The storage units are nice and the staff is also pretty nice but they need to add mirrors so we can see if anyone is coming from the storage units because it could cause a car accident. And have fun trying to exit the parking lot because you might loose a tire or rim!

My Mom's unit got broken in to. I understand not their problem, but, I did ask if they would notify other units around her and they said no, didn't want the hassle/chaos!? Poor business, customer service

Well, the day I checked in everything was pretty good. I was offered several options when my old storage place had a new owner and decided to kick everybody out, so this place had units open & available for my business storage. I was told that it was possible for businesses to obtain 24 hour access with GM approval. The 2 ladies there Told me that they did this because several businesses had 24 hour access and after 9pm was reserved for them. The GM has yet to respond to my request, which was that I needed 24 hour access because the storage is for my business & because I am disabled with health/breathing issues and have a difficult time loading/unloading during the day. So, I also made this an ADA request, which so far has been ignored (I will update if this changes). My issue right now is that I feel lied to. I was told 1 thing on Wednesday, and a completely different story on Thursday. I paid for 3 months up front, but IDK if I will renew later because of this. As I said I will update this review if anything changes. Update 4/28/21: Took a little bit, but I did get approved for the 24 hr access. I do appreciate the accommodation.

Super friendly, kind and Kelly helped made moving alittle less stressful

Nice clean

Have had a unit here for over a year. Staff is friendly and very helpful. Units well kept and dry and prices are reasonable.

Kelly F. Was great and set us up with all we needed.

Very friendly and helpful

Can a semi truck get through the aisles to get to the storage unit

Can a semi truck get up and down the aisles to the storage unit

Как это работает??

My storage unit was broke into, they wouldn’t even notify me. Found out when I went up there to drop off things to my unit, to see my key didn’t work. This had to happen between 3 days to a week ago. She said Ohio only covers $5,000 worth of people belongings. They took more than $5,000 worth of my belongings. We had to pay almost $150 for a locksmith that they didn’t cover. She said the owner was on site Friday and she wouldn’t even notify people to come down to see if their units were broke into. She said we can wait for the owner to come back whenever that would be to get in our unit for free or call a locksmith. They do not have cameras where the units are. I feel so violated.

My account and unit was dealt with by Kellie and I’m very grateful she was there to assist in a problem I had with my unit. Thank you so much for managers like her

KELLIE AND PAM! awesome team they help me on everything I needed best assistance I ever had keep up the good work

Pam went above and beyond to help me find climate controlled units for our out of state move. She was very helpful.

Amanda was professional, courteous with follow through after making an online reservation, explaining my options for space and insurance. Ask for her when you have storage questions at this location!

It's storage. Not much to review. You want quiet? Get outside storage unit, open door, grab a chair 🪑.

Daric helped me with all my paperwork and was amazing, great customer service!

Daric was fantastic in giving me the information and was very friendly. Very pleased on his service. Helped me get set up in renting and am very happy .

Great service

Daric help me set up everything and was super nice and explained everything I was getting.

Daric was amazing. His customer service was superb. Highly recommend this location!

I had the pleasure of being helped by daric at public storage. He was very courteous and helpful. Daric made a difficult time in my life a little more bearable. If I ever need to use a storage facility again in the future, public storage will be my choice for sure.

The customer service agent was very sweet and welcoming. He explained everything and made the process easy.

Ordered my storage online. Got great discount. Moved in the same day.

Not getting a nuff information on what I want

Amazing customer service. The indoor units are very spacious and clean. Great price for storage. They are up front with all changes and nothing is hidden to find later after you have signed. I would recommend to anyone needing temporary or long term storage.

I had a pleasant experience at this public storage facility. I came into the store and the gentleman at the desk kindly reminded me of the coronavirus protocols. He was pleasant and informed me that his intention was to keep me safe during our interaction. He was patient and knowledgeable about the various storage options. He confidently and calmly answered my barrage of questions and waited calmly until all my questions were answered.

Very clean staff that cared about what you wanted and needed very polite and friendly.

Just recently purchased a unit for storage today. It has been difficult finding one during this pandemic but Sarah made sure to find me a unit to fit all of my things. She was very friendly and efficient. I'm very happy with my unit and the service demonstrated today thanks again Sarah and Public Storage!

There for storage unit auctions, which r being done from an app. You sit in vehicle and they go around to past due unit. A conference call. Ok, all well and good, with the Covid-19, social distancing. But, the girls that r showing units, are not showing the parts they don't want you to see. For example bought 1 unit at Sinclair location. Couch had bird poop all over corner by door pixs to follow. Then Groveport, says couch is real nice, would lay down and take nap id could, well failed to mention it had a couch cover, then 5275 Gender Rd. Location buy one with a freezer up in front of unit, failed to show the bottom plate/covering was missing. All of these things could've been seen, if we were there at door of unit and they should have been honest enough to show, the whole part of unit. Very disappointed in the whole procedure, another person complained they said nice office chair. Be HONEST. Show everything you can with your phone.

As a first time unit renter I had several questions. Sarah answered every question I had over the phone and scheduled an appointment to finalize the rental. The appointment was quick, the agreement was well explained and the service level was excellent. Sarah is an asset beyond measure. Very highly recommended facility.

Daric was very courteous and very helpful.

Daric was very helpful, very knowledgeable, and just all around great person. He was just very personable, like we have known each other many years even though we just met that day, he made you feel so welcome and important. The storage facility was very clean like it had never been used. I would recommend you deal with Daric and this facility above any others

Daric was amazing. He helped with my all my needs and left me happy. Thank you so much

Sarah was thorough and efficient with us today. Keep up the great attitude!

Dario has always been nice patient and respectful during my 8 month lease term. He is a pleasure to do business with.

Daric was very helpful and friendly. Customer service was great.

Sarah is excellent in her service! Such s friendly personality.

Went and made a payment queen was nice and funny she makes me want to come back everytime.... Very good personality

Tanquary had a great experience at my store here phone was acting up so she used mine

Daric was amazing! He went above and beyond to help us out.

Reserved online finalized everything at office with Sarah very easy and fast to set it up. Unit was clean staff was friendly.

I do not recommend this spot. Got here 5 mins till and the dude refused to open the door. If you're gonna close early, put it on the door or the website. It was highly inconvenient for me to travel up here for nothing, if I can rate below one star I would based off prior visitations but this suffices. I do not recommend this storage spot

Service was amazing that I received from quinnsetta Porter an the company . questions asked were answered and assistance with. Thank you .

Thank -you Daric for taking the time to explain how this process works, where everything is located and provide me with tips on how to store my furniture. I really like that you stock all items that I needed to store my belongings so I did not need to make unnecessary trips to stores!

I enjoy the staff here they are very helpful Miss Quinnsetta and mr. Derrick they are always polite really take out the time to explain things to you they really work well together awesome staff 👍👍

Quinn has been very helpful to me she also very professional, and very respectful to me. She alway greets me with a smile and it a pleasure having her as property manager when it comes to being very explanatory with details. 👍

Quinn took great of care me during my visit. Wonderful fast service. I recommend anyone looking for storage units to check out this location and ask for Quinn.

Gate location and design is terrible if you have a trailer.

Great customer service. Quinn always has a great and welcoming attitude. 👍🏾👍🏾

Daric & Quinn we're so helpfully and great people! They we're quick to complete the paper work and lovely people to work with.

Daric was very friendly and answered all of our questions. We got to view the unit before renting it. I am happy we chose this location.

Waaay overpriced; rarely is there anyone working in the office.

Daric at Pubic Storage went out of his way to help me !!!! He sold me my 1st unit. However after picking up my truck full of items I realized that I needed another unit. I showed up about 10 mins b4 closing and Daric went out of his way to help me. I needed an outside unit & he made sure that I got one. Thank u Daric for ur great customer service!!!!! I appreciate ur help !!!!! - Michelle.. AKA .. Blue Jacket Girl

Great Service! Daric was very helpful in showing me my options in what best suited my needs. The process was simple and easy! Thanks Daric!

Quinn was very helpful. I was downsizing my unit. She explained everything well and helped.

The customer service rep name Daric was very polite and courteous his company knowledge base was outstanding. He went out of his way to find the best size unit for me according to my household, and found ways to save me money. Daric you are definitely an asset to the company. Thank you. God Bless 🙏

Daric is super patient. The facility is very busy. He fully understands and works well at accommodating the clients' needs.

Great location and wonderful staff

Customer service pleasant associate informative

Daric was absolutely wonderful and was so great with my son during the whole paper work process. I would definitely recommend him if you ever stop in

Daric gave great customer service and helped me out!

Katherine was a great help excellent customer service

Very friendly staff. Clean.

Nice people, Daric very knowledge able worker, need more customer service people with good attitude , was very helpful.

Manager and workers nice.

Canal location Jenny really was unpleasant She focuses on other contracts and butts in their conversations to answers questions but doesn't focus on her own contract in front of her

Very pleasant help

In and out within 30 minutes with a perfectly sized, affordable unit and had exceptional service thanks to my man Deric!

Daric was very helpful and curtious

Daric is excellent help and great

Juanita was amazing and helpful. She got us in and out in less than a half hour. They do require insurance on your valuables which adds to your monthly total, but still overall it is the least expensive around. Key code entry and seven day a week access is also a plus.

Rj was awesome and so helpful in the confusing mess of moving. Definitely made this step so much easier!!

Joann is the best. Super duper nice....friendly and knowledgeable... knows all her stuff and made renting my unit so easy!

Juanita was very helpful and made the transaction very easy

Juanita was amazing tpp not service

Juanita was very nice and was able to get what I needed. Thanks so much!

If you're looking for cheap storage, don't be lured in by the "$1 first month" promotion. I have the smallest unit, and I'm paying $61 per month after taxes and fees. They make you buy their $24 lock that is only good on their units, and they make you purchase insurance. It feels like my stuff is "safe" and secure, due to having to enter a code to even get into the property, but half the time the gate is stuck in the open position.

Juanita made my move in quick easy and even fun. Thanks PS

Juanita was very nice and helpful.

The service was excellent . Janae understands and provides fantastic customer service will definitely recommend to friends, family and others

Nice, large, units- my stuff stays safe and dry. Large storage units with easy access, even with larger trucks! Special thanks Public Storage management, and to my family who helped with all the heavy lifting!

Juanita great service

Juanita made my movein quick and easy !

Juanita was very helpful. Helped me through all the steps being the first time using self storage. Thanks

The best customer service!

Teresa was great

Vanessa was extremely nice and friendly 25996

Rental setup was quick and easy!

Juanita and joann were awesome!!!!!!

Juanita is always very friendly and professional...great property!

juanita was great !!!!

Juanita made my move in fun and easy !

Juanita was excellent today..always is!

Great staff!!! Clean facility.

Great experience !! Vanessa was very helpful and Professional about doing her job, Explained everything thing I needed to know. asked if I had any questions, the property is very clean the staff is very nice, was in and out fast. overall experience I was very satisfied I would recommend this property. Thank You Public Storage.

Thank you Pam for great customer service and great sense of humor it was a great experience.

This has been a great absolute wonderful experience. The lady at the front desk was really nice and really friendly and was concerned what my needs were about space. I would recommend this place to anyone.

Juanita made my experience easy, seamless, quick, and delightful! Fantastic customer service all around.

New facility... Good rates

Juanita. Katherine and Daric Were the best at answers a my questions in a professional manner. I will recommend Public Storage #25996 on Gender Rd in Canal Winchester to all my Family and Friends for their future storage needs. Thank You Justin your store is the Best!!

Juanita is the most friendly and professional individual that I’ve met in customer service in a very long time. Great location!

Ms Juanita at the front desk was absolutely amazing! Very knowledgeable and helpful! ...grade A Top tier customer service! You go girl! Just love her 😆😆

Juanita was absolutely perfect! Covered everything and more I needed to know.

Great service, very helpful personable staff! Thank you Kathryn and Kathryn for all your help !!

Juanita was very professional and accomodating as well as quite pleasant!!!

Juanita was awesome!!!!!!!!!!

Juanita was absolutely great! Very friendly and helpful ! Wonderful personality!#

I have had my unit for 1 week now and have water from a leaking roof in my unit! Of course no one has returned my call yet. I left an urgent message with the office and called the regional manager on his cell phone provided by the customer service center. Not to mention when I originally rented this unit I had reserved 2 units but due to system difficulties they were unable to locate the 2nd unit on the computer to rent out. I was also told I was being catty by the manager over the phone? The units seem to be a bit worn but I have never had to deal with a wet mess in all my years of storage experiences. Very disappointed, hope they make it right. Hey folks fast forward 3 months now, update gets even better! We also had a climate controlled unit that recently had a failed climate control apparently. All of our things are full of mold now thanks to this wonderful place. And to make matters worse Juanita in the office states that she did not know exactly how corporate was handling this and basically left us hanging. I have called and left several messages with the regional manager and district manager with no return calls! As well as the office. Looks like we are literally out thousands in damage with no compensation from this business! Big surprise there. If you value your belongings Do not trust you are in good hands at this place. You will be sorry! I had to find out about the climate control failure from my Facebook group. They didn't even contact us even though 6 days had passed by from the time they found out. Apparently many people have had nothing but trouble getting answers from them. This is no way to do business!!!

Juanita was awesome!! Very friendly and professional and helped me greatly!!

Juanita was very helpful and kind

Juanita was very friendly and knowledgeable! Would recommend.

Juanita, Melissa, and Daric are top notch customer service professionals. In my 30 plus years in management, I can say that it is very difficult to find such people with their skills. I would do whatever it takes to hold on to them.

I am coming back to Public storage because they offer climate control. Melissa and Juanita was very polite and helpful with obtaining a new unit.

The manager is always nice i forgot my code and was at the gate when she noticed me having a problem and came right over to help no problem great customer service

This place earned my respect big time, I had one issue and it was resolved immediately. No B.S. Charges. Jonathan and Daric were a great help!

If i could give them zero stars I would. Their climate control unit isn't well maintained there is moisture in all the builds so bad that my couch grew mold. When I spoke to management they basically blew me off after I sent before and after pictures of my furniture. Plus they constantly have police activity for break ins or drugs in the units.

juanita and joann were great!

Juanita and joann answered all of my questions and were very friendly and professional! ....i let her know that i had my own home owners insurance and that it covered off site storage for sure but i appreciate her for being so concerned for my belongings that she tried 4 times to get me to sign up!... Very nice and clean facility & she made my last minute and stressful move just a little bit smoother ! Thanks ladies !

Juanita and Joann were very professionally, courteous kind and helpful !!

Juanita is pure awesomeness!!

Juanita is always very informative and helpful!...

Juanita was very helpful professional informative and patient! Great service!!!

Juanita was very helpful and knew the PS location layout very well.

Juanita was a great help!

Juanita is the bomb!!!!!!!

Juanita was friendly and professional!!!

Juanita was very helpful!!

Starts out great. In person the customer service is great! The issue is if you work "odd" hours/ shifts/ or days. You can't come and go as YOU please, you have to come and go when THEY allow it. Could you imagine renting an apartment or house, etc and you are limited as to when you are allowed to leave? Calling customer service is no better! They simply tell you to get a hold of the district manager who NEVER responds regardless of the means you try to reach him. That is just my experience though, good luck 😒

Juanita helped me so much.... thank you for everything!!!

Juanita is so nice every time I come in and even remembers my name!!

Juanita was great!!

Juanita was a charm. She is very knowledgeable, friendly, helpful, and professional. Based on her and Dearics courtesy we will be returning customers. Our experience was more than helpful

Juanita was absolutely awesome ! Very friendly and professional...

Juanita provided excellent service and was extremely helpful and friendly. She is very knowledgeable and clearly explained policies and procedures. Arranging our storage space rental was a very good experience -- thank you!

Used them for about 6 months before moving. Best to catch one of their deals like we did to keep costs down. Would use them again.

They are friendly and helpful

Juanita and Daric were great!

We needed a space for my cousin who is moving in with us due to an illness. Katherine was so compassionate and handled our request with the upmost of care and kindness! She is very personable and I hope she’s in the office next time we drop in! What a pleasure to know there is still customer service excellence in the world today! Katherine could definitely “teach” customer care for any corporation!! Thank you! You made my day a whole lot brighter!

Juanita is so nice ! She helped make sure we had everything we needed !

Juanita is great

Juanita showed great customer service. I was very satisfied with my service. She answer all my questions and also made me feel less stressed and worried as I move. Thanks for the excellent care

Juanita was very helpful!!! 😊

Juanita is awesome! Very professional and helpful!

They are high put it is what it is

I'm renting a climate controlled unit and the building had been well maintained. Great customer service. Great hours. Easy to change units if necessary. Katherine was a big help too!

Katherine was very nice and helpful. Great place!

I think the guy name was Daric He was very helpfull and guided us thru the process well

The staff at your location was kind and friendly. Her name is Pam. It was a pleasure doing business with pam.

Crystal did an amazing job with us this morning! Treading through all the snow, she tried to show us two different units (only to see that they were all frozen). We ended up with a climate controlled unit. Crystal explained all the details with us very well and made sure we covered everything. She was very respectful and willing to go above and beyond for us today! Definitely made us feel good about storing our things with Public Storage!

Nice place to keep your stuff no issue with things missing

Juanita and Deric were very friendly and I have not had any issues yet!

I'm only giving them 1 star because the staff was great when I got the unit. However after more than a year, and paying my monthly payments each month and a few times was a little over a week late do to forgetfulness I was hit with a $20 late fee. Which I paid. I just received a phone call, the first one ever from them saying I need to replace my pick because they cut mine off back in August because it was going to auction . This account was never more than 10 days late. Needless to say I lost a $20 lock, I am retrieving my items immediately. Be careful if you decide to use this establishment to store your items. They will say they have tried to reach you, they dont. They have my email and phone number, the only thing I receive is that my monthly statement is ready, 2 weeks before it's do.... I don't understand why a business has to play games, especially with those of us who are honest working people, paying their bills. Is just sad!!

This public storage location is amazing! As we all know moving can be so stressful, however Juanita set up my move in day and had everything prepared, was so kind and helpful. On move in day I met Crystal and she is as sweet as can be. They both did a really great job explaining everything throughly and had taken allot of the moving stress away. I was offered boxes, packing tape and shown various storage units that would accommodate my belongings. Thanks again ladies!!

Juanita and Crystal were awesome! Very kind and helpful

Juanita and crystal were dope :)

Juanita was very good at explaining how things go here She was very nice and attentive to my needs and had a good attitude

Juanita is the absolute best. I've haven't seen this type of customer service in a long time. She's very professional, caring and will go above and beyond the call of duty. Just amazing

Juanita was very nice and helpful with all of our questions. I enjoyed her conversation and she was kind and helpful!

Juanita was super. She gave me all the info I needed and all the help I needed.

Juanita was very helpful to me a friendly

Exceptional service. Juanita was knowledgeable and quick to process my paperwork. Great business.

Juanita was awesome!!!!!!

Great customer service Juanita !! I will recommend this location to my friends.

Juanita was nothing short of amazing, she was very polite, understanding and went above and beyond our expectations. I highly recommend Public Storage.

Juanita is amazing!!!!!