Public Storage Self-Storage Units at 105 Hospitality Centre Way, Tonawanda, NY

I've always had good experiences. But 4 stars because the gate is broken most the time. That's not very good security.

Computers were down, but that wasn’t an issue for T as she was able to help me get set up with no issues. A great problem solver for when things weren’t working as this was for my business and she was a great help

They're good

Jess was super friendly & helpful! Nice to finally have a climate controlled space to keep seasonal items and extra stuff out of the way, while renting a small apartment.

The employees at this location were extremely helpful and made renting a storage unit here a breeze. The employees were very helpful.

The manager, Jessica, was so helpful! I had to coordinate a drop off of a Pod that I then needed to unload and she was awesome in helping me coordinate everything. The space I rented has plenty of room for me to go through my stuff and it all feels very secure.

Staff was friendly and helpful.

Large storage facility for anyone looking for a storage locker

Awesome

Everything went smoothly with my rental. Great staff.

Great customer service by Jess, very helpful with information to services and availability and willing to help with all my needs!!!

Great location and very friendly and knowledgeable service. A great experience.

This is the best storage unit in the buffalo area. Extremely friendly staff, great location. Jessica in the office was beyond helpful and clearly knowledgeable.Love that they have an office with great hours to assist!

Joe was absolutely amazing with helping us to get a second unit while we wait to get into our house in a few weeks!

🦬👍

A friend and I came in for a storage unit today. We were greeted with amazing customer service by Amanda. She was very helpful and just a joy to talk to. I been to a few storage places where the customer service wasn’t great. I must say Amanda did such an amazing job and had such patience and a great attitude. So thank you Amanda. I’m definitely gonna come back and rent storage units from you. Keep up the great work!!!

Very friendly! Clean, secure location!

Jessica is great

I have been a customer at this location since they opened. Very friendly and accommodating to my storage needs and concerns. I highly recommend using this storage facility!!!

Jessica has always been helpful and courteous. I just upgraded to a larger unit for the 2nd time. She made the transition effortless, smooth, and worry free! Thank you Jessica!!!

Automatic payment was a problem. It was taken out and put back in 3 times. Charged $20 fee even though it was their fault. Raised rent after 2nd month

Very good service and nice place

I had a great experience at this location. I have stored my vehicle here multiple times during the winter months. Setup process is extremely easy and their mobile app is very user friendly. I just cancelled my unit today because winter is behind us (at least I hope it is, but... it's Buffalo so we'll see 😂). The cancellation process is also extremely easy without any hassle (did it through the app). I would recommend this location to anyone needing storage.

Love this location the customer service is friendly

I just would love to give props to the girl Jessica, everytime i go there she’s always the one working. the walk way is already completely shoveled. i recently had questions about possible needing an extra unit and every question was answered without hesitation this girl really knows her stuff! overall love the attention she gives to her customers like me, just something you wouldn’t expect from a storage unit place really makes all the difference

Great service! The receptionist, Jessica, was a huge help. Super nice lady.

A great place to store your stuff. Jessica did a super job 👍👍

Do you have outdoor space to RV Trailer Winter storage?

Make sure to do the online "reservation"(which does not guarantee or hold the unit) before coming in to finish the rental process so you can take advantage of the deals offered because they do not honor the online prices without that having been done. The website isn't the most user friendly but it's manageable. Aggravations of trying to find and secure a unit aside, I was pleased with the customer service in the office. I dealt with Jessie who was wonderful and helped get me sorted out with a unit fairly quickly. She was very knowledgeable and was able to answer all of the questions I had.

Great customer service, beautiful young lady was a great help!

Such a great facility! Absolutely love the service the ladies at the office provide, so friendly and helpful. Whenever I come to the property to pay the property manager Jessica is so nice to talk to. So happy with my items being stored here and the staff always keeping the property and office clean.

This place is very clean, the people there aren’t even mean, I recommend you go like the light turned green! Thinkin’ about somewhere else, what you mean! You better head down to this place or I’ll cause a scene!!! BARSSSS 🤣🤣🤣 but in all actuality i definitely recommend this place for you, trust me you won’t have any worries or doubts, you know what I’m talking about, just type in the address and follow the route, and don’t be mad and don’t you pout, public storage a make you wanna shout!!!! BARSSSSZZZZZZ ⛓🎤🥱 🚪🚶🏽

I was very pleased for the year I had a unit at Public Storage, until I ran into some difficulties during move out. I set my move out day online for the 1st of the month. They were nice enough to call me and let me know I would still be charged for the full month, and should move the 30th if possible. They told me as long as I was out by when they did their daily inspection on the 1st, I would be fine. Then 2 days before my move, while I was out of town, they told me I needed to be out by the close of business on the 30th, which wasn’t a lot of notice, inconveniencing, and went against what they told me prior. Then, when due to the short notice I attempted to move out later at night, I was unable to access my unit as I was unaware the gate locked at 9. I would’ve appreciated a reminder or notice on this, but I suppose that time had been in effect for the entirety of my time there. Overall I was pleased, despite a couple issues with move out.

No lights in the hallway. Have complained about doors not closing properly. Therefore anyone can walk in the building. They also make you buy super expensive insurance. 8 times more than my renters insurance policy.

Very clean property very nice staff will come again

Clean and easy and I trust my stuff there

Unreliable gates

Jessica was great to work with. She showed the whole property, gave me the best deal she could find and was easy to work with. Her communication skills are great. Thank you!

I came in just to get some information on the rental process and was pleasantly surprised to be greeted with such enthusiasm. I had Jessica explain how things work and she even went far enough to give me some helpful information that I didn’t even ask about. She seemed very knowledgeable and was more than happy to go above and beyond with her customer service skills.

This was my 2nd time using this property and Jessica was very friendly and professional

This is an awesome place. The service was spot. And you can’t find a better price.

The best storage facility and staff around. I am out of town and the staff helped me easily book a unit via email and made the process seamless. I’m super happy with the excellent customer care I received from the staff! Thank you

Joe was very friendly and helped with everything I needed

I couldn't get my locker to open..first time there and a young lady came right away from the office and helped me!

Customer service is great, Joe was very helpful making sure you had all the information you needed to make the best decision for your needs. Would recommend for sure.

Nice secure place, staff was very helpful too.

Excellent customer service

AWESOME STORAGE

Explained things

Thanks Joe for his kindly help! Welcoming and nice service.

Very clean and Joe very helpfull

Eeh

Very friendly staff. Extremely helpful. I transitioned into a bigger unit and they made the transition fast and easy. I highly recommend this storage facility.

Very helpful, friendly and answered any questions we had

Just moved my stuff out felt my stuff was very safe here.would recommended this place all my friends.

Great service from the manager Joe. Very accommodating and helpful!

Great time

My boyfriend and I needed a storage unit ASAP. Joe got us right in. He answered all of our questions and the price is great for a huge unit.

Good customer service

Good experience fast service

My experience was great. They made sure I knew how to set up my storage. Highly recommend

Great service on set up!

Clean

I will write one when I've had more time to make a full review. Not pressured in to it on the spot. Thanx

Hours posted said office opens at 0930, we rang the bell at 0935 and he just sat there and ignored us. This is petty I know but what a real rude dude

Joe was very professional and knowledgeable, got me situated with the right size unit

Great experience and super helpful!

Great Service

Nice professional experience

The service was top notch and the workers were very nice, yet professional.

Very nice manager,joe went out of his way made my experience great and fast.

Highly satisfy

Good expernce

Great customer service!

Wonderful experience

Good experience

Clean well maintained

Staff was helpful easy check in

Joe was very helpful and the storage was very clean

Joe is the best 🤗. Very helpful and I will refer anyone to this site. Thank you Joe!

I was here this gentleman Joe He help me and explain me Even if we late he wait for us

good

Easy and accessible

Joe is awesome!!!

Easy set up best customer service

Very friendly and informative. Clearly explained all requests.

Very helpful staff! Nice facilty.

Joe was wonderful and very quick!!!

Joe was very knowledgeable and helped me find the perfect space.

Exellent customer service by Leigh. Very knowledgable and helpful! She helped me choose the best option for my needs.

Great customer services

Joe was very quick, friendly and took care of everything for us!

Me and my husband stuff been here for few years feel safe storing our stuff here.

This was great. All my stuff was clean and in good condition. Very easy to use. Joe is very honest and informative. Personable too.

My stuff was clean and safe

It was very clean, good service. Must have something to help with moisture

Great experience, items stayed safe and secure

Awesome customer service! Joe was very helpful and took his time with me. Would definitely refer my friends and family

Joe was very helpful and nice and made the process of getting my unit fast and easy! Thank you Joe!

Everything went well, Joe is very friendly and helpful.

Joe did an amazing job!

Fast , clean

Excellent service, very clean and helpful! I have enjoyed working with them.

Joe is super kind and efficient. He understood how important this move was for me and he waited at the facility until I arrived. He did rush me and helped me understand the sizing and capacity of the units. The reminder call was just I needed today, because that is the most fearful.; loosing your items. Thanks! This is my first time renting a storage unit and he has made it a breeze!

Great location and guy working joe is always friendly and always helpful with any questions I have.i have rent here many years now.

Friendly and helpful.

My experience at Public Storage was great. I was greeted by Joe when I got there, he helped me figure out the size unit I needed to store my stuff well I transition between moves. And he answered all the questions I had. Overall I would say the experience is worth it if you need even just a temporary place to store your stuff!

Joe is great, always helpful and polite. Great asset to PS!

Joe is always helpful and professional Everytime I'm in there. The property is always clean.

I just rented an outside space the 3420 Nia, Falls Blvd. North Tonawanda N.Y. site. The property manager, Tim was very helpful in finding out what my needs were and go me into a space that will be the best fit for my needs.

Very helpful and friendly

I had a great experience renting my storage here. Joe have an excellent overview of the renting T&C.

It was an easy and a convenient process.

Excellent service would come here again.

Great service

Clean, well maintained, and friendly staff!

Fantastic

Friendly, helpful, and knowledgeable. Explained everything clearly. Pleasant rental experience.

Easy to set up. Space and office is clean and the joe is nice

Great experience. Joe was very helpful and informative. Thank you

Joe was extremely accommodating and the facility is securely fenced.

Very helpful helped my parents how pack and store there stuff.

Very nice service.

Excellent service

Good service

Nice place to storage your stuff.

Extremely helpful and accommodating

Joe..was fantastic..everything was clean he was efficient and very quick.. very informational and courteous

Great service, very polite, convinced location

Pleasant experience! Joe explained everything.. Easy Peasy A+

Always very friendly

Very friendly, great service!

Helpful

Joe, the manager came up with a solution that helped everyone. Convenient, clean and close by.

Awesome experience

Friendly

Great, clean, fast, easy

Flipping sweet bro

Location was nice. Little to no traffic. Easy to move items with a truck. Service was great too.

Great price and very helpful and nice

Affordable nice location really great deals and wonderful customer service I highly recommend

Very helpful- made a stressful day less so!

Good price, good customer service, nice guy

Joe was awesome to work with ,very informative.

Gentleman was very friendly, and was able to answer all of my questions. As well as fast service to get everything done right away

Great service

Great service manger treat me great we did fast rental

Very friendly service.

Handy location just off the thruway. Lacey was very attentive & explained everything real well. I had an on-line deal that made it more affordable,too.

Very happy with the ease of renting the unit, and the professional, can-do attitude of the staff

Joe was very helpful and informative

Great place to go for a storage and great workers

Joe manager work well with me helps me get delivery drivers back there when I’m not around ship my product

Terrible customer service at this location. After renting for three years at the Amherst location (they were having some technical difficulties) I tried to book a space at this location. The property manager was rude from the first phone call, and despite another employee (Rebecca, who was very nice) confirming my reservation and the regional manager working with me to resolve this issue, the property manager rented out my confirmed reservation.

Very helpful and very patient

Helpful, smooth and fast process.

The manager joe was very welcoming to me and my friend. We were looking for a storage space to put our college belongings inside and joe convinced us it was the right price for the space. Don’t hesitate, come by!

Wonderful service , clean buildings

Location is ideal for me. Pricing was excellent and beat out all of the local competition. Joe was a great help on load in day! Great experience overall.

Very clean, nice

Joe was very helpful and thorough! Very friendly as well

Joe was great. And very fast

Great job Joe!

I've had a good experience with public storage. Joe the property manager has been very helpful.

The location is a little far for me but what clinched the rental of my storage was how helpful the staff were and the good price I was given. I had checked around at other facilities and this was the best price for the size I rented. I definitely have recommended it to others.

great location, close to highway is for me get to for i can conduct my storage needs. staff very friendly. advised me how o store my stuff.

Joe was very friendly and professional, explaining the billing, the entry and exit processes and details about my storage space. He showed me where it was and how to unlock and lock it . He also assured me that this was a very secure location and that he lived on site to ensure more security.

Guys working there make our life easier with our storage needs.

It went smooth and fast

Joe does a great job!. My only issue was not being told about the insurance requirement as part of the initial inquiry. The Company needs to add this to their website !

10/10 would recommend

Very polite, very helpful store very clean i recommend this store and recommend the consumer service

Rebekah great rep. Very informative . First time for me using storage unit.

Had a lovely experience with the facility. I am moving to New York from out of state and it was nice to have a professional facility help me out once I finally arrived.

Great service . thanks Mrs.Rebekka you were very helpful

Rebecca was very accommodating, i’m happy with the service and consideration, best prices i’ve found

When I first signed up, the rep was kinda rude which left me with a negative vibe about this place. But then when I went back on a different day to check on my stuff, I met Rebekka. She was the nicest person and super friendly! I'd give her 10stars if I could. Ask for Rebekka if you ever stop in at this location.

Rebekka

You get what you pay for. Good place for storage.

VERY inconvenient billing practices!!

Fabulous

A shout out to Joe who turns my angry day into a happy day! he was professional and super helpful. I had reserved a space at U haul with a credit card and they rented it out from under me! leaving me in the lurch and desperate to find a place for my items that had to be moved that day. All things happened for a reason! I found Public Storage and it was much nicer, cleaner and more secure than when I had my previous reservation , so despite the headache I am thrilled with how things ended up!! Thanks Joe!

Both staff members I interacted with were informative and helpful. Straight forward rental agreement with standard insurance(thats required by the company, not the office) is the most affordable in the immediate area. Facility is very clean and the staff is in tune with what is going on so I know my property will be secure.

Great service!

Excellent customer service from dispatch to reception thank you

Joe was very help ful he made sure he gave me the best unit I wanted one size and I got one that was way to small so he got me in the right size he was great got me in and out

Well-maintained facility and the staff is very helpful.

Try not to get behind in your rent this place love I mean love to auction off your stuff is just a business to them

Best place ever... Love the inside... And even if it bad wealth u can go in have ur truck out of it as u unload with out get wet or being more cold

Easy sign up, helpful staff, clean lockers

Hard to find

Staff members are rude and unreasonable. Did not enjoy working with this location & I will not be storing with them again.

Joe was fantastic help it was a pleasure doing business with him!

Quick and easy set up -- no problems at all setting up the storage unit, Joe was very helpful.

Very helpful and friendly great service

The service was wonderful! Joe was kind and helpful, highly recommended.

Always a pleasure doing business here I run in here multiple time and it is always good doing business with Joe

Very friendly & painless!!!!!

Prices are to high. And certain staff members are very rude.

transfer was stress free. saved money and now in climate control! great service A++++

Great service and fast follow up.

Joe made our reservation and check in a breeze! Great location, service, and price!!

We rented here during a move Fromm Bayonne to Bayville,nJ. Shannon, Cassandra and Kassie were wonderful to work with. From Checkin to Checkout it couldn't have been better !! Kudos to he whole Public Storage ! Staff ! 👍 Chris Wreck

Mary provided excellent customer service and the price couldn't be beat.

Used this location twice ,very clean and friendly staff, convenient, and very reasonable rates

Joe was a pleasure to work with. Quick setup and informative. Good pricing and great location right off the I290.

Great service

Joe provided excellent customer service today, thanks :)

These people are a bunch of idiot's I owed some money on our storageunit and got high cause noone relayed a message tothe district manager soi could take care of some issues I was having so the billgot real high now theycut are lock off and said we gotta buya new lock instead ofcutting the lock off they could have double locked itiinstead they don't have brains up their pretty soon ill go back touncle Bob's yeattheir more exspensive but their more respectful and they know what their doing

Regional Glover was extremely helpful. I enjoyed talking to him .

Omg I just wanted to say if I could give it more then 5 stars I would. The customer service (and I'm sorry I'm horrible with names) Reginald was the best person to work with!!!! He made it as smooth as possible!!!! Thank you thank you thank you!!!!!!

Reginald Glover was a very outstanding I enjoy the space an will recommend it to my friends an associate's

This facility provided great service, at a convenient location. Reginald was very caring and patient while tending to our needs. He thoroughly explained our options, and proceeded to guide us through the process. My interaction with this business was a very pleasant experience.

Great location, with friendly helpful staff. Needed a place for 2 weeks while waiting for my apt to be done, and this worked perfect! Thank you Joe and Tammie

My girlfriend and i rented a unit with Tammie and were very happy with her service. She was very friendly and thoroughly explained everything to us, even helped us log in to our account online, so we knew how to pay, as we are moving to Pennsylvania. Thank you Tammie, you made us feel secure about leaving our stuff with you!

Very nice people at this location. Thanks tammy.

Very friendly N helpful

Very clean and felt very secure!

Great location and very personable.

I am very pleased and impressed with Public Storage in Tonawanda, NY. What I thought was going to be very challenging was actually very simple and straight forward to sign up for. Joe is a very professional, helpful salesperson. I appreciated his directness in answering all my questions and concerns. I am so happy to have found this business. It will help me declutter as I prepare to sell my house.

Very helpful!! I "overshopped" while on vacation and they helped me get everything packed up to go back. Really helpful!

I and my wife have rent here the last few years. I always feel our stuff is safe with property manager living on site.

Way to go Joe. Thanks for the help. Keep up the great work. I'll be back

Great service.Even waited past his time for me to get here..thanks much

Space is clean, secure, and well-kept. We received excellent assistance from manager, Joe. He was very kind and professional - and gave us all the information we needed in a very concise and organized manner.

Great assistance from Joe! Super helpful and nice, definitely recommend this site for rentals.

Unit was clean and never ran into any issues. Joe was friendly and helpful when needed.

I came into this Public Storage location last week and had a fantastic experience with the gentleman Joe . He answered every one of my questions as if he had been doing it for years. Excellent customer service. I would highly recommend this location

Joe volunteered to shovel the snow in front of our unit so that I could access the space. Clean and well maintained

Joe is an amazing property manager. He always made sure I had all the help I needed. He goes above and beyond to accomodate his tenants and keeps his property clean! I had a very pleasant storage experience thanks to this individual!

My girlfriend recently rented a unit at this location. We were very impressed with the way Joe answered all our questions and the cleanliness of the facility. We highly recommend public storage to anyone in need of a storage space.

Joe was informative & very helpful with information / services! Thank you so very much!

place well maintain, the hall ways and storage space very clean.

i have 3 storage places here. The staff through the years always been nice and helpfully.i would recommend this place to all my friends.

Their rates are better than Uncle Bob's, BUT if you ever decide to empty the unit mid-month, they do NOT give refunds. I was mistakenly told that they do, so when I was almost done loading my vehicle, the manager/owner comes out & tells me there are no refunds (full or partial).

Wanted to say that Joe and everyone at Public Storage are doing a great job. They help me with any problems I might have, and let me know of any deals that are being offered. Great job keep up the good work!

Clean and accessible, I have no complaints. Joe was friendly and helpful and made my stay pleasant. I recommend the services and will use them again myself when the need arises.

Nice location..close to thruway. Good overall staff..Clean.. Decent pricing on items and storage units.. Just need to fix security key pads on certain buildings there. And add more security cameras or fix some of them..

Management very helpful. Went the second mile to make an unpleasant experience (storing items from my parents home),pleasant.

Excellent customer service and v clean and convenient. Good guy Joe the Manager.

I find the facility to be clean and its in a good location right off the thruway. The staff are friendly and helpful. The isles are always clear for easy access in and out.

The Public Storage on Delaware Avenue in the Town of Tonawanda is conveniently located. The facility is well kept and in good condition. Prices seem to be on par with other similar storage companies.

Great Service and location. Plus I saved a lot with the first months rent. I have had several units at this location and I still do.

Excellent service, clean property, safe secure and no problems.

This storage facility fit the bill for me. It was easy to get to, clean and easy to pay for online. The only negative is that they need to replace their keypads because the numbers have worn off, but if you know the layout of a standard keypad you know where to push.

The facility is clean and well maintained. Very convenient access. I am very pleased.

As a resident of the Town of Tonawanda I have found the Tonawanda Public Storage facility to be very convenient. The property is clean, well maintained and safe to use. The management and staff are very polite and most helpful. I have had a positive experience at the Tonawanda Public Storage facility and would recommend it to those in the area that may be looking to rent a storage unit.

This is a conveniently located business that is maintained to the highest standards by a very polite, courteous and knowledgeable staff.

Nice clean storage buildings & halls. Competitive pricing. Convenient business hours. Joe is very helpful with suggestions & always personable. I'd be happy to recommend this location to friends.

Myself and my family members have rented units at this location several times. This location is clean and employee's are very accommodating. Whenever I have had problems Joe has always provided exceptional service.

This facility is clean, well-maintained, and secure. The staff walks the aisles regularly. Very convenient being near Rt 290 as well. Even in snowy Buffalo, the aisles are clear of ice and snow. I highly recommend it.

great customer service, very friendly staff. Answered all my questions I had.