Public Storage Self-Storage Units at 2750 Millersport Hwy, Getzville, NY

The service was great and the gentleman Tim was so patient and professional, with all the questions I was asking and there were a lot.. thanks again for the great service 👍

I was chilling on the floor in my unit, waiting till it hits noon so I can go get a couch to bring in, when an employee came up (female, dark skinned, with braids), accused me of living there, and told me to leave. I tried to tell her that I’m NOT living there, and that I’m just sitting and waiting till noon. She refused to believe me, locked up my unit, said a manager will call me. So I left, got a call from the district manager, who said that the EMPLOYEE said I was living there, that I was watching TV and had somehow found a way to hook up electricity (complete lie, I was watching Netflix on my phone), and that I had cups of urine (it was a cup of ginger ale and a cup of iced water). I told the manager to go ahead and look at the security footage and the gate access info to see that I haven’t even been there long and I came to the unit with my drink, but he said he didn’t want to go back and forth with the “he said she said stuff.” And I had to vacate my unit. I even offered to give them my lock key so they can inspect themselves, but they refused and said they’re not going to go forward with anything. When I went BACK to get my stuff (mind you, with the same cup of ginger ale I’ve been drinking), the same employee took off the lock she put on, I told her she was wrong and everything she said was untrue, and her only response was “well you were laying down, not my problem. Vacate the unit now.” And she walked away. Worst experience ever and yes I will be escalating this.

Tim is good

Very well managed facility. Tim is very responsive and helpful. He made our move easy and i highly recommend this place because of Tim and his team.

Highly recommend! So glad we chose to store here. Clean, secure, well lit facility with a manager and team who cares. Tim the Manager helped us choose the perfect size needed for our mom's items since she is being placed in elder care. With all going on in our lives having the reassurance that her items will be safe yet accessible to us was a concern. We also like the fact that there's an easy to use app for gate control and payment. Thanks again Tim for your help, kind words and patience in answering all our questions.

I have been using this facility for the last four years. I have two units. Tim and his staff do a great job. They always go beyond expectations to accommodate their clients. I have a recommend using them if you can get a storage unit unit there, but they are pretty busy so I would call well in advance.

Rented every summer while at UB. A business is only as good as its people. Tim was there every year and was always very helpful.

I have been renting at this property for a while now. The manager tim is extremely knowledgable and helpful in all aspects. Highly reccomend

Tim was a great help. 5/5 Reccomend!

Easy to use and setup. Tim the manager at the location was extremely pleasant and helpful! Totally recommend this location. App is easy to use. Overall great experience.

Nice location. Workers are great. Tim is great!!!

Tim super helpful. I had computer glitch that prevented me from securing my unit but he dug right in and got me through the process.

Wonderful facility and great help from Tim. Thank you sir!!

What a great experience! I had no idea what size space I was going to need. Tim was so helpful! Everything fit perfectly! Thanks Tim!

Tim was awesome! He was very helpful :)

We had great service today, Tim was very helpful with everything we needed

Overall great experience! Would use again.. Tim was great!

Tim, the manager, is hospitable and friendly. Very welcoming location :)

Keegan was very polite and helpful in renting a unit

Helpful, efficient, and professional staff! Unit was clean and prepped day of move in, exactly what I needed!

Tim is great, he really cares about his customers.

Tim was awesome - he was very helpful getting our unit set up and even shoveled out the area in front of the unit so we could access it. Nice to see that exceptional customer service isn’t dead!

I apologize for such a delay in posting a review. I really want to commend Keegan and Tim for taking such good care of me during my move in. I hope that your superiors see these reviews and continue to recognize and commend you all, on the great work you are doing in the community. I would highly recommend this location, thank you so much and God bless!

Tim was super helpful getting setup with a storage unit.

Tim is always awesome when I visit.

Tim my associate was extremely helpful, and knowledgeable. Top service

Tim helped us today with getting into a unit and he was pleasant, accommodating and on point with customer service! Thanks Tim for the easy move in!

Tim at the Millersport Hwy location was great today ! He was very accommodating in getting me into the unit I needed fast and all went smoothly! I recommend to go see him for your storage needs !!

Just spoke with Tim. He was extremely helpful in securing my reservation for a storage space required for the end of December. Explained the details and the steps necessary to make it hassle free. Great service!!

Tim and Keagan were super helpful with service!

Keagan and Tim keep a very tidy, clean, and professional space for clients to store items. Both were very helpful and answered my questions after listening to my needs. Highly recommend this location.

Mark is the best! Please come in, getting started and onbaorded was a breeze.

Tim was very helpful in assisting me with my needs. Very helpful and courteous.

Mark and Joe were nice to work with and helped me

Terrible service. Gate broken sometimes. Prices go up without you knowing. Bait and switch shady business practice. Take your stuff elsewhere.

Excellent experie ce

Tim and Mark made moving in easy and gave great info about moving in the area

Tim the manager was great. Very accommodating and pleasant to deal with. Only reason I didn't give 5 stars is they only have 1 moving cart and no two wheelers. Sadly it's a result of customer's stealing them.

Tim was a great help! He was very quick and helpful refunding me for a unit I did not end up needing. I would very much recommend this location.

Well run, clean facility. Aug. 2023 update: This is a nice facility (see photo of inside a 10'x25' unit). Tim and Mark in the office are very helpful and accommodating. My only complaint is how frequently the company raises the rates and by how much those increases are (never by just a few dollars). In the three years I have had a unit there, the rental has very nearly DOUBLED.

Tim was helpful and patient with all of my questions. Great customer service, great location, clean facility/lot

Tim was extremely pleasant and helpful.

Tim was great to work with understanding and incredibly helpful. An amazing experience!!!!

Very nice service! Thank you, Tim.

I had a very food experience with Public Storage. Registering for the storage unit went very smoothly and it is very easy to get in and out of the storage area. The manager was accomidating and problem solved when I needed to switch from a climate control unit to a non- climate control unit. I’ll definitely be referring them to others in the future .

Tim is awesome! Very fast and informative. Great employee to have and friendly service