A fairly seamless process to register online and obtain a unit. The only negative is that it is sometimes hard to find an actual worker at the facility if a problem arises.
Great place for storing your stuff!
The onsite manager Tim is great!
Tim is always helpful and very professional and very knowledgeable he helped me out on what he could and made my day would recommend to go see him for your storage needs and place is nice and secure and clean been storing for a few years now
T helped me in office today!
This area is very safe. Tim was very helpful from the start. I would come again and recommend it to others.
Used to store a vehicle here even though its No heated Storage and no 24 hour access. At first it was okay I guess but I stopped using them when the property manager Tim got an attitude with me because I got in at 8:55 and tried to be out by 9 when they close just my luck it was 9:03 so I couldn’t get out the gate so I was about to call for help then I noticed a gentleman walk out of the employee only door it had a sign on it and everything so I asked him for help getting out and he rudely stayed he doesn’t work there and I said okay how are you going to get out then and he says don’t worry about it and I was like okay. So I went to call corporate number and he was behind my car taking pictures of my plates I’m assuming so I decided to get out and ask him what he’s doing and then Tim comes out so then he’s like what’s going on and all this stuff and I said I’m just trying to leave and the gate won’t open and I don’t know what the other guys deal is then he stated defending that guys and said he don’t work here like okay then why is he behind the employee only area after hours and then i said look I dont want any problems I just want to leave then he said something about the other guy doesn’t want any either and they will either just open the gate or they will call the cops to “get me up out of there” so I said just open the gate man and if you do call the cops I’ll tell them you holding me here against my will so I finally got out and I don’t know what Tim and his boyfriend’s problem was but it’s okay I’m just never doing business with them ever again. Also my previous review was great I even left them 5 starts even though there is way better storage facilities with heated options and 24 hour access for the same price.
Tim and Josh were excellent! Super helpful and friendly!! Thank you!
I don’t write reviews often but tim at the desk was real helpful
I was very impressed with my experience, Tim was very helpful. He made the whole renting process very easy! I would recommend this location for renting a unit.
Excellent, Tim is amazing helpful and knowledgeable. I highly recommend.
A good location and very easy to use the app's enter and exit function to access your space. It was conveniently located and ready to go when we arrived. Tim was really friendly and helpful and explained everything very clearly.
Super easy process. Very helpful staff, especially Tim. Couldn’t recommend more.
Great place! Staff is nice & welcoming. Clean facility. Thanks tim for your help anytime I have a question.
Outstanding service, very polite and gave us all of information needed.
Tim and Josh, quick and efficient people, got me in and out!
Excellent service, quick change to new unit
After escaping the *storage void* that is Life Storage (where it felt like they were literally *sucking the life* out of us), we found ourselves in the capable hands of Millersport Tim at Public Storage. If storage units were an art form, Millersport Tim would be the Picasso of space management. Thanks, Tim, for showing us how storage is really meant to be—no more *Life* sentences for us!
Great customer service and fully explained thoroughly. Great experience
Signing up for a unit online was so incredibly easy and within minutes Tim had the unit ready to go. Hours are great and the app makes it very easy to enter and exit the facility. The facility is very nice and has inside temperature controlled units. Tim is super helpful and always available to help.
We have been a customer of the Millersport Highway facility for a few years now, and could not be more happy. Recently, we upgraded to a 10’x10’ unit from a 5x10 because we needed some extra space. I was frustrated online, so decided to call… I happy I did! Tim helped me as a true professional, explaining how he could apply a credit from my existing unit. I was just very impressed by the way he treated me. For these reasons, I highly recommend asking Tim for assistance when either looking for, or altering an existing situation!
Tim is great! He will take of you! Clean facility, great location
Very happy with this place. I won an auction for a unit and I was helped by Tim. He was very helpful and accommodating and I had an overall great experience. Highly recommend!
Tim was able to show me the different units I was looking at, and able to answer all my questions. Even managed to help me do an online reservation.
Tim was very helpful getting a rate reduction for us. Thanks Tim!
Tom at gatsville ny location was extremely helpful!
Tim at the Millersport Highway location was a huge help even after we gave him too much trouble on his day off!
I've been with you facility 13 years, always good service and your staff takes pride in there jobs and good knowledge base. In particular working with Tim Oexcellentcustomer service, very courteous, when my debit card was canceled he went out his way to let me know if I was aware of this and prevented late charge for me, he also respects, and takes very good work pride. When my brother died he made every effort to replace my lost key as soon. As possible to have pictures for my brother available for his funeral, as well as district manager, it was hard to close my unit, after so.many years, but being older and bad seripus health illness I needed to close my stuff down in a responsible way. Tim keep up the good work my compliment to the ownership of this storage unit property, new paved roads, gate very good running and secure, very clean and well.maintained. I left my grandmother old table at site by mistake, Tim traced me down to make sure I knew.
Farewell, I'll miss your place, that gave me safe secure temperture control for my families memories all these years. Be well.
Nathan sull rn unit 168
The service was great and the gentleman Tim was so patient and professional, with all the questions I was asking and there were a lot.. thanks again for the great service 👍
I was chilling on the floor in my unit, waiting till it hits noon so I can go get a couch to bring in, when an employee came up (female, dark skinned, with braids), accused me of living there, and told me to leave. I tried to tell her that I’m NOT living there, and that I’m just sitting and waiting till noon. She refused to believe me, locked up my unit, said a manager will call me. So I left, got a call from the district manager, who said that the EMPLOYEE said I was living there, that I was watching TV and had somehow found a way to hook up electricity (complete lie, I was watching Netflix on my phone), and that I had cups of urine (it was a cup of ginger ale and a cup of iced water). I told the manager to go ahead and look at the security footage and the gate access info to see that I haven’t even been there long and I came to the unit with my drink, but he said he didn’t want to go back and forth with the “he said she said stuff.” And I had to vacate my unit. I even offered to give them my lock key so they can inspect themselves, but they refused and said they’re not going to go forward with anything. When I went BACK to get my stuff (mind you, with the same cup of ginger ale I’ve been drinking), the same employee took off the lock she put on, I told her she was wrong and everything she said was untrue, and her only response was “well you were laying down, not my problem. Vacate the unit now.” And she walked away. Worst experience ever and yes I will be escalating this.
Very well managed facility. Tim is very responsive and helpful. He made our move easy and i highly recommend this place because of Tim and his team.
Highly recommend! So glad we chose to store here. Clean, secure, well lit facility with a manager and team who cares. Tim the Manager helped us choose the perfect size needed for our mom's items since she is being placed in elder care. With all going on in our lives having the reassurance that her items will be safe yet accessible to us was a concern. We also like the fact that there's an easy to use app for gate control and payment. Thanks again Tim for your help, kind words and patience in answering all our questions.
I have been using this facility for the last four years. I have two units. Tim and his staff do a great job. They always go beyond expectations to accommodate their clients. I have a recommend using them if you can get a storage unit unit there, but they are pretty busy so I would call well in advance.
Rented every summer while at UB. A business is only as good as its people. Tim was there every year and was always very helpful.
I have been renting at this property for a while now. The manager tim is extremely knowledgable and helpful in all aspects. Highly reccomend
Tim was a great help. 5/5 Reccomend!
Easy to use and setup. Tim the manager at the location was extremely pleasant and helpful! Totally recommend this location. App is easy to use. Overall great experience.
Nice location. Workers are great. Tim is great!!!
Tim super helpful. I had computer glitch that prevented me from securing my unit but he dug right in and got me through the process.
Wonderful facility and great help from Tim. Thank you sir!!
What a great experience! I had no idea what size space I was going to need. Tim was so helpful! Everything fit perfectly! Thanks Tim!
Tim was awesome! He was very helpful :)
We had great service today, Tim was very helpful with everything we needed
Overall great experience! Would use again.. Tim was great!
Tim, the manager, is hospitable and friendly. Very welcoming location :)
Keegan was very polite and helpful in renting a unit
Helpful, efficient, and professional staff! Unit was clean and prepped day of move in, exactly what I needed!
Tim is great, he really cares about his customers.
Tim was awesome - he was very helpful getting our unit set up and even shoveled out the area in front of the unit so we could access it. Nice to see that exceptional customer service isn’t dead!
I apologize for such a delay in posting a review.
I really want to commend Keegan and Tim for taking such good care of me during my move in. I hope that your superiors see these reviews and continue to recognize and commend you all, on the great work you are doing in the community. I would highly recommend this location, thank you so much and God bless!
Tim was super helpful getting setup with a storage unit.
Tim is always awesome when I visit.
Tim my associate was extremely helpful, and knowledgeable. Top service
Tim helped us today with getting into a unit and he was pleasant, accommodating and on point with customer service! Thanks Tim for the easy move in!
Tim at the Millersport Hwy location was great today ! He was very accommodating in getting me into the unit I needed fast and all went smoothly! I recommend to go see him for your storage needs !!
Just spoke with Tim. He was extremely helpful in securing my reservation for a storage space required for the end of December. Explained the details and the steps necessary to make it hassle free. Great service!!
Tim and Keagan were super helpful with service!
Keagan and Tim keep a very tidy, clean, and professional space for clients to store items. Both were very helpful and answered my questions after listening to my needs. Highly recommend this location.
Mark is the best! Please come in, getting started and onbaorded was a breeze.
Tim was very helpful in assisting me with my needs. Very helpful and courteous.
Mark and Joe were nice to work with and helped me
Terrible service. Gate broken sometimes. Prices go up without you knowing. Bait and switch shady business practice. Take your stuff elsewhere.
Tim and Mark made moving in easy and gave great info about moving in the area
Tim the manager was great. Very accommodating and pleasant to deal with. Only reason I didn't give 5 stars is they only have 1 moving cart and no two wheelers. Sadly it's a result of customer's stealing them.
Tim was a great help! He was very quick and helpful refunding me for a unit I did not end up needing. I would very much recommend this location.
Well run, clean facility.
Aug. 2023 update: This is a nice facility (see photo of inside a 10'x25' unit). Tim and Mark in the office are very helpful and accommodating. My only complaint is how frequently the company raises the rates and by how much those increases are (never by just a few dollars). In the three years I have had a unit there, the rental has very nearly DOUBLED.
Tim was helpful and patient with all of my questions. Great customer service, great location, clean facility/lot
Tim was extremely pleasant and helpful.
Tim was great to work with understanding and incredibly helpful. An amazing experience!!!!
Very nice service! Thank you, Tim.
I had a very food experience with Public Storage. Registering for the storage unit went very smoothly and it is very easy to get in and out of the storage area. The manager was accomidating and problem solved when I needed to switch from a climate control unit to a non- climate control unit.
I’ll definitely be referring them to others in the future .
Tim is awesome! Very fast and informative. Great employee to have and friendly service
Tim did a fantastic job getting me set up to a unit and should be recognized for his achievement
Thanks Kenny
Tim was great to deal with, he answered any questions promptly and was responsive with any issues that arose. We parked a rec vehicle there and had an interior storage unit. No complaints, safe & secure.
Service was great employees are very respectable my experience was awesome thanks to an employee named Tim!!!!
First of all the worker who signs the unit to you pretty much makes you put in a 5 star review so dont believe the reviews.
Place is falling apart the insulation from the ceiling got all over my things. Good luck trying to get in your unit in the winter because the door is packed with snow and ice. Also received an email to pick up plastic to cover my things while units are painted and they don't even have the plastic
Tim was so helpful and was patient with all of my questions. He found the best pricing and plan for us based on our needs. Was able to lay out multiple plans for storage and made it a smooth move :)
The employees of this location are very friendly and professional. They provided my storage unit very quickly and efficiently. I highly recommend this location for Public Storage!!!
Awesome staff! Made the entire process very easy and fun. Very happy to have rented from here. Recommend to EVERYONE
I received outstanding service from Timothy at the getzville location !!!!!!. He went beyond the necessary to explain the unit .. terms .. pricing and all related issues . Although I need to wait a bit longer …. I would only choose PUBLIC STORAGE because of his service skills ! Joann s
Love this place, easy to access and Tim is always super friendly and very helpful!
Tim is always so helpful and very professional and very polite
Staff are very friendly and will go out of their way to help, which I really appreciated. There's a gate with code access. It's annoying that to get out the code needs to be typed again and is in an out of the way keypad.
I have utilized many storage facilities along the east coast and have found that the Public Storage in Getzville the cleanest, well organized with the friendliness staff.
Joseph is the absolute BEST!! Thank you for helping me get my storage unit. You were so kind and thoughtful. I felt so safe walking around and was so impressed with how clean my unit was. Public Storage is so lucky to have you. Thank you!!!
Tim is very helpful and considerate. He helps me find the closest unit near the door F today. And he explained the swapping unit scenarios. His service keeps me wanna staying here
Easy to deal with...friendly.
Grate prices and very good service went to the location on Hospitality Center Way and talk to joe he showed me the unit measuerd the unit helped me find out how long was the car even let me put both cars in the unit to see it they fit unfortunately they didnt so he looked around on his computer to see if there was anything avalible and he got me in contact with tim on the Millersport location very nice guy he got me the units and help me get the promo they had online 100% recomended with the cheapest price around the area
I received excellent service and pricing gain this year in 2022. I rented several units at this facility and would highly recommend Public Storage in Getzville for their storage needs! The staff is friendly and professional. You can’t go wrong!
Joe is awesome and knowledgeable! Thanks for your help!
He was very helpful and explained everything in detail. Another plus, the office is open on Sunday.
I want to give Natasha Mole who works at the Getzville location 25581 a 5 star rating she was not only curtious and polite but was able to answer all my questions I will be using that location to store my possessions
Natasha pleasure to deal. Very professional.
Friendly customer service, nice units and well priced for leaving over seas for work for a few months. Go Joe. will be returning when moving from Washington.
I've been searching for a storage facility and Tasha has been very helpful in helping me decide that I want to use your facility I've recently moved to the city and need a place to store my things I think I will be using your facility thank you Natasha
Joseph is the man. Walked into this Public Storage the other day and Joe helped me pick out the perfect unit for me! Very helpful and knowledgeable. Super fast transaction. Will come back to this place solely of this experience.
Guy named Joe is a very great worker highly recommend this storage location thanks again
Skip has great customer service skills
We had a great experience with the staff here, helping us to navigate a tricky situation that could have blown up in to a messy family situation. Wonderful service.
This is a great storage facility with reasonable prices and terrific customer service. The manager Tim was extremely accommodating when we had to upgrade our unit and helped us with this process seamlessly as well as saving us money when possible.
Very clean and affordable, and GREAT customer service. They are happy to go the extra mile- I highly recommend them!
I recently went to a public storage facility on getzville and the associate dead very knowledgeable about the products they had to offer and was friendly and courteous and answered any questions I had thoughlulu the whole experience was pleasant and I would go there again
They raised the rent from $252 to $324. We moved out asked for the difference to be refunded to our account. I talked to three people—two on the phone at once, in fact—and after three conversation, filling out the “request for a rent reduction” from and getting an immediate approval, the staff still wouldn’t refund the difference nor did they claim any responsibility for raising the rent (“this happens off site” they told me even though the rent we pay is for the space at their site) or offer a solution to the issue. I would highly discourage anyone from doing business here. Biggest waste of time and energy. We didn’t even stay a year.
Great place, Tim was very helpful and made the entire process very smooth. I recommend this location for your sroreage needs
Excellent customer service
Great experience. Mike was very helpful and a pleasure to work with.
Tim is absolutely the man. Gets it done every single time. Makes going there a pleasure. He’s very welcoming
Staff was very kind and helpful through my storage staying process.
Tim was Very helpful
Showed us several units
Worked with us on a price
Tim was such a great help!
Tim was very nice and helpful throughout my visit and answered all my questions
Tim - The location Magee is the best. Very helpful and kind gives you as much as time a person wants to understand the documents. Facility is also good.
Staff is so friendly and helpful. Tim helped me find my unit. Can’t say enough nice things about them!