Public Storage Self-Storage Units at 3671 Sheridan Drive, Amherst, NY

Had a great time putting my belongings away and met a lovely staff member by the name of Fran!

Amazing customer service by Fran

Fran was very cheerful, helpful and kind. Thank you.

Thank you Fran for always providing exceptional service and communication.

First issue was finding out you close your storage after 9:00 p.m. but that's fine I can work around that but now I have a live show to do for the town of West Seneca today and I need my equipment out of the storage. It is during business hours I can't get ahold of anybody I have left several messages and I have the police on the way not very happy with the service here

Excellent service. I booked online, and the move in process is quite easy even for me as a foreigner. The staff there is patient and willing to help, although you can finish the whole process without their help at all. Will recommend.

Fran is truly a gem and deserves 10 stars! In my time renting , she is kind, courteous and truly seems to be invested in the clients of this location on Sheridan near Millersport in Amherst, NY. She is helpful with answering questions and is very efficient in returning calls, etc. I overheard someone in the office once when I was signing on say that they were grateful she was there with office hours, as they came from another location without an office and liked to pay in person. I didn't realize locations were without offices, but even more kudos to Fran and her helpful and friendly ways. My unit was clean with an overhead bulb light with string. I was pleased with the concrete without cracks or breakage. My only concern is always cost as I am on a budget and over time there was an incremental increase or two, not an absurd amount, and I'm sure this is with all places, but I would recommend getting something with a little wiggle room if this is a concern for you as well. The app is user friendly and you can exit using the app which is helpful. Autopay is also available. Overall 5 stars and Fran bumps them to 10 stars easily. She is a treasure for clients and this establishment. Thank you.

Fran was super helpful and friendly, made my move in process very easy!

Fran is the friendliest person you will ever meet!!! Since day one she was friendly, cheerful, and very helpful. The Public Storage at 3671 Sheridan Drive is very convenient to get to, the unit was clean and swept. Thank you for great service and value!!!

Fran was very helpful and friendly, first time renting a space here and she answered and and every question you could think of before you could ask 10/10 customer service

Fran is the best! Second time renting! She is thorough, professional, and I know my belongings are in good care! Thanks!

My family and I couldn’t have been more pleased with our experience renting a storage unit at this location. Fran, who was on duty that day, was extremely pleasant and made the experience as easy as possible. Furthermore, Fran was able to answer every question and concern we had about renting a unit. If you are looking for friendly staff and a great location for a storage unit, this place can’t be beat

I had to pay my bill and the employee at this public storage was super helpful very kind and knowledgeable. I will be paying my bill in person that this location from now on maybe just to stop in and say hello that's how friendly she is and what a great dad she did

Thank you Fran for helping my mom with getting her code. You were very professional and patient and great service.

Fantastic Storage Unit. Very friendly staff and convenient at every moment from enterance to exit.

Great service ; open so I can pay my bill conveniently.

This was one of the best experiences I have ever had at public storage!!! The manager Fran was such a sweetheart, She spent the time answering all my questions and concerns! this was such an awesome experience and really put my worries at ease thank you Fran and public storage for having such employees with high standards it really makes a huge difference!!!😍💯 Highly recommend!

I had a great experience with Fran, she helped my moving in experience smooth and walked me through all that I needed to store my property well!

Fran is a wonderful person the most caring person very nice lady

The only reason I am giving such a high rating is because of Manager Fran; she is amazing at her job and takes the time to understand all your concerns. Thank you Fran for being so friendly and helpful you deserve a 10/10. I highly recommend Fran’s location for any storage needs. Always went above and beyond to solve customer issues and concerns.

Great experience! Fran in the front office was helpful and friendly. She 100% deserves a raise.

I’ve rented many storage units in different parts of the country and this one is by far the neatest and cleanest. Fran does a phenomenal job managing the facility. She’s very helpful and professional. This is the place to rent a storage unit!

Nice lady name Fran was so sweet and caring.

They are clean very polite only thing I hate is Yu can't get in after 9pm

I went to get something out of my unit and ran into an issue upon entry with a gate issue. The staff member Fran was present and promptly and efficiently helped me without hesitation. She’s wonderful and has awesome customer service she’s great asset to your company please keep her around.

I have used this storage place a few times over the years. It is clean, safe, and managed well. Manager Fran is wonderful! Always checking to make sure things are OK, etc. Only negative point is when prices go up unexpectedly. Fran will go above and beyond to deal with an issue and provides excellent customer service!!

Fran did an excellent job

Great experience working with Fran. Thank you for all your help.

Fran was outstanding! She went out of her way to make sure that I got the best rate, and right size space that I needed.

Fran was really nice she went above and beyond for me really great staff make sure you keep her around. Your company is great because of her.

I recommend this storage to anyone the lady supervisor who runs the place is very kind very hard-working, always making sure the place is clean and tighten and is always willing to help wherever she can. Keep up the good work, we need more people like her.

Fran goes above and beyond in helping me out and understsnding how the system works with payments.

Fran is incredible. She is so nice to me, very friendly and very helpful. This storage facility is clean, secured entry and I feel comfortable every time I go in. If you’re looking to store your stuff, you should check this place out.

Fran was great. Helpful nice and honest, very thankful for have making the process easy

Absolutely would use this storage place again! Fran is such a sweetheart and so understanding, she went above and beyond! We are so thankful for her.

This self storage location has provided a great experience for me. The staff are always attentive to not just details but the customers as well. There are several units to choose from - I've experienced both the 10x10 and the 10x20. Both worked out well - it was in shape and the staff provided light bulbs when I asked for it. Whenever I am there to visit my storage unit, the place is usually well kept and staff is always ready to provide greetings upon entering. I may be biased but my favorite staffer is Fran - she's very friendly, an easy person to have a conversation with yet she can be stern when necessary, you can tell she really does care about this self storage location. My only issue is that it isn't accessible 24 hours but that's just about it. I'd recommend this self storage location to those who like security, privacy, and easy access to their unit.

Mike was great help with helping me get into my storage unit highly recommended great help

... {Update: summer 2023 this location received a complete overhaul. New roof, new paint, updated electric and lighting, new exterior entry doors & All new signage on everything! Changed review to 5 stars, outstanding facility remodel}. This location is convenient for our storage needs. Front gate rarely works with app and the keypad is wonky at best. Exterior doors stick and are hard to open. It's easy to get lost with the poor/missing signage. The storage building hallway floors are kept clean! Lights inside are all automatic. Roof doesn't leak! Haven't had any rodent problems in our unit. Very functional! It's not the latest shiny new storage location. The place looks and operates like it's age, 40+ years.

Great customer service. I showed up yesterday and Fran was very helpful in getting me set up and answering all my questions.

We really can’t say enough about Fran. It is very evident that she is an extremely hard worker. The facility is very clean from the units to the bathroom! Moving is stressful yet Fran made it seem easier. Great communication and vey kind. Thank you Fran!

We just got a storage unit the other day using the Labor Day sale. Fran, the wonderful woman in the office, helped us so much. She is kind, helpful, and fun. We really appreciated her assistance and explanation of the process.

This location is located near the 290, which is convenient for our business needs. We're able to get in and out with ease. They are on top of keeping up the facility, having recently remodeled their store front, repainted their storage doors, and made several other updates. The staff, Fran in particular, is incredibly warm and friendly, providing a welcoming experience that I haven't seen at other storage companies. Would highly recommend.

Ms. Fran, since the time I walked in the Ms.Frans help me from start to finish. Communicating with me and being engaged the entire time, making the process seem as short as possible. I have much respect!!!! Thank you Ms. FRANS!!!

Fran at the Millersport location went above and beyond to straighten out a situation. She was calm, courteous, and VERY efficient and knows her stuff. It was only because of her I rented the space.

Fran was incredibly helpful and patient with me choosing a storage unit that would fit my need. Highly recommend.