Public Storage Self-Storage Units at 3671 Sheridan Drive, Amherst, NY

... {Update: summer 2023 this location received a complete overhaul. New roof, new paint, updated electric and lighting, new exterior entry doors & All new signage on everything! Changed review to 5 stars, outstanding facility remodel}. This location is convenient for our storage needs. Front gate rarely works with app and the keypad is wonky at best. Exterior doors stick and are hard to open. It's easy to get lost with the poor/missing signage. The storage building hallway floors are kept clean! Lights inside are all automatic. Roof doesn't leak! Haven't had any rodent problems in our unit. Very functional! It's not the latest shiny new storage location. The place looks and operates like it's age, 40+ years.

Great customer service. I showed up yesterday and Fran was very helpful in getting me set up and answering all my questions.

We really can’t say enough about Fran. It is very evident that she is an extremely hard worker. The facility is very clean from the units to the bathroom! Moving is stressful yet Fran made it seem easier. Great communication and vey kind. Thank you Fran!

We just got a storage unit the other day using the Labor Day sale. Fran, the wonderful woman in the office, helped us so much. She is kind, helpful, and fun. We really appreciated her assistance and explanation of the process.

This location is located near the 290, which is convenient for our business needs. We're able to get in and out with ease. They are on top of keeping up the facility, having recently remodeled their store front, repainted their storage doors, and made several other updates. The staff, Fran in particular, is incredibly warm and friendly, providing a welcoming experience that I haven't seen at other storage companies. Would highly recommend.

This location is convenient for our storage needs. Front gate rarely works with app and the keypad is wonky at best. Exterior doors stick and are hard to open. It's easy to get lost with the poor/missing signage. The storage building hallway floors are kept clean! Lights inside are all automatic. Roof doesn't leak! Haven't had any rodent problems in our unit. Very functional! It's not the latest shiny new storage location. The place looks and operates like it's age, 40+ years.

Fran at the Millersport location went above and beyond to straighten out a situation. She was calm, courteous, and VERY efficient and knows her stuff. It was only because of her I rented the space.

Ms. Fran, since the time I walked in the Ms.Frans help me from start to finish. Communicating with me and being engaged the entire time, making the process seem as short as possible. I have much respect!!!! Thank you Ms. FRANS!!!

Fran was incredibly helpful and patient with me choosing a storage unit that would fit my need. Highly recommend.

Fran at the office was very helpful with my storage space rental.

The facility is well maintained. I made the mistake of forgetting to lock my space once and when I arrived home there was a message telling me to return and secure it. That shows the people working there are not only courteous but go the extra mile to make sure you have a feeling of security!

Fran at the Sheridan Drive location is absolutely incredible. I it was my first time renting storage and she made it easy. I had a lot of questions. My move was difficult and frustrating, but she was so kind it didn’t feel so bad. She found space at a location close to me and when I needed more space I came back to work with her. She took the time to show me where the space look like before I got it. Very happy!

Fran is awesome. Very accommodating. Helped me right away. Took good care of me. Very friendly and professional

The had special going on for $1 for the first month they should be more specific because I ended up paying about $50 which is still not bad. Overall the process was easy and the manager Fran was very nice and helpful.

We loved Fran! She was extremely helpful and very kind! I would definitely recommend this to anyone!

Fran was extremely helpful and very nice to work with! I would recommend this location to everyone.

Fran was super friendly and explained all the ins and outs to me; highly recommend!

Fran is the sweetest and very helpful!! I appreciate it so much! ☺️

Customer service was great and staff was extremely helpful! Would definitely recommend. Fran was beyond helpful.

Fast, easy, secure. Fran, the Site Manager, does whatever she can to assist. She's courteous and helpful and makes the transaction very easy.

Fran was a tremendous help with everything!

Great location. Fran is very nice and helpful

Great customer service and super friendly!

Great place for storage and the staff are super helpful! Thank you so much Katherine for your timely help today, much appreciated :)

Fran helped me at the 3671 Sheridan drive location. She was a nice person who gave excellent customer service and assisted me with my rental.

My wife waited for almost 2hr before leaving no one around we were there to pick up a storage unit online that we won atl east they gave us an extra day to pick up the unit only gave 3 stars because the gentleman that worked with us the next day was really personable and professional thanks bud

Fran has been very helpful during my moving process. She is extremely helpful and nice and easy going individual to deal with. Couldn’t have asked for better.

Alot of money to store stuff

Very friendly and excellent customer service with Fran. Thank you

The clerk was knowledgeable and informative. Courteous and accommodating. Explained the process and knowledgeable regarding available promotions. Very helpful.

Fran was so friendly she removed all the anxiety and stress of moving. I would give public storage a 💯 if I could. Thank you so much!!!

Their manager, Fran, is extremely helpful in getting things arranged with Public Storage. Very easy and flexible terms.

Issue addressed

Skip was very helpful and friendly. Would definitely recommend this location.

Very nice efficient and helpful I will be referring friends for sure T helped a lot and had a great personality

Skip was very helpful,

By far the most kind and professional people. Tee and Fran walked me through the facility and policy. I am very impressed and appreciative.

What an excellent experience! Fran was so helpful with this process. It was my first time ever renting a storage unit, and she explained everything. Great customer service and super friendly! Thanks Fran! Update* (8 months later) I went to check in on my unit, I was relieved to see that my stuff was, safe, secure, and not damaged by anything. I got to see Fran, and she was so kind and helpful as always. I told her what a great experience Ive had so far, but the only thing I didn’t appreciate (no fault to her) was the rent increases. Mine went up twice in less than a year. She said since I always pay on time and with good standing she would see about putting in a claim for an adjustment. It went through and she got me down to a better rate. She is the absolute best!!! Thank you!

Joe was great and very helpful we thank you for all your help God bless

Fran was amazing she was so helpful. Place was very clean

Great customer service - so helpful and friendly!! It was a relief to have such an easy process during what’s otherwise constant chaos during a move!

Fran’s service was great, great conversationalist and friendly environment

One of the best property managers this company has for sure! She's always very welcoming and accommodating to changing needs. I have stored my possessions long term with this facility because of the manager that runs it. Hats off to you Fran, and the incredible job that you do!

I have been using public storage for a few years now. I am pleased as to how Joe was able to help me with my unit situation. Joe was understanding,pleasant to speak, funny, and honest. He made my transition quite simple and easy. Thank you Joe for all your help.

Fran is amazing! Very welcoming. She helped me transition from one storage unit to another. Fran even offered to help me move my stuff. I am very satisfied with the quality of customer service!

Very smooth check in process. Storage area was very clean. Staff friendly and knowledgeable. Highly recommend!

Fran, the property manager was very friendly and very attentive to helping me with our storage unit. She even helped the big moving truck exit the premises by opening the back gate. Very satisfactory experience so far.

Good service and the help you a lot when u moving in

One of the best experiences I’ve had at a storage facility. They would reach out to me and anticipate questions I would have. I did not have a single issue!

Fran the employee was very help highly recommend

Fran was awsome help and kind

T was wonderful and so helpful. She even squished that giant spider omg she was my hero from that moment on

Fran was very helpful. She took care of all of my needs with the storage unit. I'm glad she is a part of the team.

Fran provided great help to find a cheap unit! She also offered me a free soda. Great customer service!

I rented online with them it was a very easy and smooth process overall. I got a call the next day making sure everything went well with the move in. Staff are very friendly and helpful.

Fran at This Public Storage location is amazing! Friendly, helpful, and professional. She went out of her way to help me get set up with my unit, the lock, and using the app! Great experience!

Fran was a great help and very pleasant.

Fran was super helpful and very professional assisting me with my service today

Fran was amazing! She answered all my questions and was very helpful whenever I called or came in person. I recommend using this branch for your storage.

Fran is very friendly and helpful

Hello, I would like to show my appreciation and gratitude to Fran who goes above and beyond for people concerning and dealing with their storage needs, just in general, for she doesn’t just stop at any concerns dealing with the site but if you need to talk, she’ll listen. The service she offers is helpful and informative and also personal. Thank you Fran, really.

I recently rented a small storage unit.Fran made me feel real comfortable..her concerns and suggestions were just what i needed..Thanks Fran.

I have been renting a unit for over a year and I can honestly say that Fran is truly a blessing to public storage. She is very helpful,polite and goes beyond to make sure that the customer feel right bat home.

I the best customer service I've had. Spoke with rep Frances she got me a great deal😉. Beautiful personality.

Personnel is always great to work with. Thank you Fran for answering all my questions.

Fran was wonderful! She was very courteous and knowledgeable. She advised we cover our mattresses, which we hadn’t thought of. I rented in the middle of the month and was able to close my account without an automatic rental fee applied at the 1st of the next month. I would highly recommend and will be back should I ever have the need. Thank you Fran!

Great storage place great customer service! Will definitely be returning!!

Great service Kim was great and I will be coming back.

Fran does a great job. She is very friendly and helpful.

The snow removal process is horrible! They plow four to five feet of snow in front of your unit. Not acceptable!

Fran was absolutely amazing. I had to get into my storage unit and it was like 5 degrees outside my lock was frozen shut. Fran was my hero that day. She brought antifreeze since they had ran out to unfreeze my lock it’s the extra effort why this is my personal and business storage unit the service you can’t beat 💕I love Fran

Fran was nice and helpful and the facility is clean.

Fran was amazing! She was so helpful coming back to Buffalo! She truly was super helpful!! I really appreciate her!

Fran was so nice and very polite love her kindness

cutomer service is great. Always checks and says hello, makes ure all is going well

Fran the rep at this location goes over and above for this customer. Public Storage needs to realize it's this kind of person, not the business itself that keep people coming. She is kind, caring, professional and goes the extra 10 miles to help me in this case and has been the same in a few other issues I've had and have with public storage. The amount of money being made by this establishment should be shared with these kind of people, such as Fran!! She's compassionate but always professional and stands up for this business as they take you over the financial coals with their ridiculously high late fees, $46 when even banks HAD to decrease theirs as it's over reaching even when the flaw was their error. I spoke with customer service first who told me there's nothing they could do I'd have to come in! Then I got Fran on the phone who helped unexpectedly so. I didn't have to drive 50 miles to go there. Fran is an asset that I hope you appreciate as I've stayed so far because of her!!! Thank you Fran, you feel like family!!!!

Miss Frances was very helpful, patient and knowledgeable. She is kind and caring.

This was pleasant experience with this storage facility. Fran was very kind and helpful throughout the whole process.

Fran was very sweet to me, great customer service.

Fran is very helpful and the facility is clean

We needed a storage and a lady named Fran gave us the best service ever. We would recommend this place to everyone!! Great service.

Using Public Storage on Sheridan Drive has made moving easier (and life a little bit better). The kind and helpful staff make using public storage a breeze. Especially, the manager Fran, who is always friendly and looking out for the best unit and affordable pricing to meet your storage needs.

Fran was extremely helpful in a quick, complete checkout! Very thankful for my experience with Public Storage on Sheridan

Almost one week ago I checked my storage after 3 years and I saw that the lock of storage was stuck. But thank you so much FRAN! She helped me so much to open that lock and replaced it with new one! She was so kind and very responsible! Thank you again!

Great location with easy access to units. The manager, Fran,was very helpful with my questions.

I've rented a lot of storage units while I was in college and never had the best experience. It was always so cumbersome to find out availability or get my questions answered about rental agreements. Fran from Public Storage was so helpful when I made the reservation and reached out to me to answer any additional questions I had prior to finishing the rental agreeement and determining my move in date. I was able to enter the facility and find my storage space with ease. I rented an outdoor locker. It was clean when I arrived for move in and a lock was left for me, which saved me time trying to find one at the store. Overall the experience has been great!

Great place to store your items you don't care get ruined by water damage and mold. I had a 10x15 storage unit with items I wanted safe keeping for while moving into a new home. Unbeknownst to me, this unit took on water ruining several things I will never be able to replace to include childhood items of mine and my children's, handmade furniture from my grandfather, and Marine Corps awards/letters of appreciation, certificates and discharge paperwork. Beware of renting here..

My experience with Fran has been excellent. I like the fact that I always get email and actual mail notices. This is important because I do not always check my emails.

I've had bad experiences with storage units prior to coming to Public Storage, but thanks to the manager and the unit itself, I am now at ease. It is a bit expensive but sort of worth it. I do wish we had later access to the unit. Other than that I have NO COMPLAINTS at all! Fran, the manager is always so friendly and helpful when she sees me.

Highly recommend this Public Storage. Management is always available and extremely visible in my experience. This not only leads to a well cared for and maintained property but also add a level of comfort regarding security.

Great communication, always call to check up on status,, just wish it was open till around midnight since I am very busy:((

awesome service and extremely accommodating staff. glad I chose to rent with them this summer

I have been here for about 4 months now and it's been a wonderful experience! The move-in process was painless and simple. I always look forward to seeing Fran when I stop here, she's so friendly and pleasant and always working hard, keeping the place clean! Fran is what makes this place A+! Highly recommend!

Had a great rental experience

I recently rented a unit on Sheridan Ave in Amherst. I was extremely please the service I received. Fran was so friendly and explained everything to me in detail. What a pleasure to go some place and receive good old fashioned customer that you can't find in this day. On top of that the price was right.

The LADY FRAN SHE IS VERY NICE

Wonderful storage unit very easy to use and pay at very fair prices

stopped by to drop a couple things off in my unit, karimar was doing a walk around the property and it was very nice of her to say hi and ask how our day was. The property is always clean and the employees are always friendly . Thank you ladies keep up the great customer service !

Kim was very helpful and even helped me find a space at a closer location for me!!!

Thanks to Fran for all her help!

Space was cleaned and ready for use. I had the pleasure of meeting and speaking with Fran. She was very helpful, professional and courteous.

Francis was pleasure. I’m happy drove to your location and not one of your competitors around the corner from me

Called in for some questions, spoke to Karimar and within 2minutes she answered all of my questions!! Best customer service I’ve experienced yet!

Fran was very patient and helpful while assisting me find the best unit for my needs.

Space was great for what I needed price was reasonable especially doing this time. Customer service is awesome. I recommend and would definitely use them again. Location was also very convenient for me.

Do you have a 5x10 unit

Fran was an awesome person to work with for renting my storage unit. She was always friendly and answered any questions I had. She recommended a product to help keep moisture out of my unit which was helpful for the warmer weather. My unit was clean and it was nice that the lock was included with my rental fee so I didn’t have to go out and buy a lock.

Great service from Fran! Got a good unit and haven’t had any problems. Also was able to purchase all my moving supplies in the front office which was convenient.

Fran was very helpful a Delightful person very friendly I had a pleasant experience thank you Fran. Thank you public storage

Great experience there today, the staff Fran was so friendly and patient to show me different sizes of the storage.

How much will cost me to put my car in a storare a month

Such great customer service. Storage unit was clean. Everything was explained thoroughly. Definitely recommend.

Fran that’s works there is the absolute best. She is super friendly patient and understanding and really does go out her way to help people. ASK FOR FRAN !!!

Staff was very helpful and friendly.

Manager is Awesome always smiling and helpful

Fran was such a great help when I went in to rent my storage unit. She listened to my requirements and was able to anticipate my needs. She was both very friendly and professional. Fran is an excellent representative for Public Storage.

Couldn't be more pleased with my choice to use Public Storage! I have used storage units for 15+yrs and this place is by far the best! Clean and dry units! Amazing customer service(Fran)! And great specials and rates too! Fran explained everything, showed me around, and gives out free smiles and waves everytime I stop by! Check it out!

Fran was amazing, very helpful. Nice clean units for a decent price..

The Manager Fran was of greatest assistance and extremely professional.

Due to the pandemic...I had to move all of my thing out of my university dorm asap. This Public storage unit space is very close to UB's South campus which is very helpful if you want somewhere close to put your items in storage. Fran was such a sweet lady and very helpful and easy to talk to. She even helped me pick a better option for storage size so I wouldn't be spending more than I needed to. It was a pleasure meeting her and being able to stire my items in this unit space.

The storage is in a good location and the manager (Fran) is very friendly and helpful.

We like the storage there. A staff named Fran is very friendly and helpful. The location is very good.

Fran is awesome perfec customer service

Great customer from Fran the onsite attendant,very professional.

Fran is very nice and friendly.

Fran is so helpful & accommodating & professional! I would recommend this site to anyone!!!

Tina assisted me during my reservation appointment. She answered all my questions and provided customer service above and beyond. Very thankful I had her to help me today!

Fran is amazing, very customer service oriented. Keep up the fantastic job keeping people comfortable with storing the personal belongings. Love you for that

Fran was extremely nice and helpful.

fran was very friendly and attentive! wouldn’t go anywhere else for my storage needs

Fran, the property manager was very helpful and informative! =)

Great service! Fran was very friendly and helpful.

Fran has excellent customer service. PS had great rates too.

Ms. Fran was very polite and professional with assisting me, In choosing the right storage area to rent.

Public Storage was the right price, the right size, and right location. Add to that the professional and knowledgeable help of associate Fran and it was an easy move! thanks

Great service- very helpful

Fran was professional and friendly. She is very knowledgeable on the practices of Public Storage. She was able to help me pick the correct storage unit size. I look forward working with her while I’m using this facility.

I had an emergency situation where I needed a place to store my apartment ASAP. I found this lot on Google and was able to quickly reserve a space on the website. Literally 2 minutes later, Fran (the most amazing manager ever) called me and asked me to come in. A quick tour and 15 minutes later I had a unit rented and I was out the door with keys to my new unit. Given my situation, it was much needed and a breath of fresh air. We bonded over the love of Polish Villa, pierogies and kielbasa. Fran is a wonderful person and runs a class establishment. I'd HIGHLY recommend her storage units to anyone.

Me. Fran was AMAZING very helpful with my picking for the perfect unit. Very pleased!

Great place and great service customer service is good

Kathy was amazing! Top notch customer service 😊

Great customer service!

Fran the property manager is great is always a pleasure to talk to at the Sheridian location in Amherst, NY. Whenever she sees me she stops by says hello. Has answered all my questions. A wonderful person to see. Even the manager above her has been great to me if there is a problem and I call I get a call back that day. Better than the other location I was at. . She could be showing a unit and will always say hi along the way. I see her making rounds when I'm there from time to time. It makes me feel safe too. I had a problem when I first moved in with my lock. They gave me a new lock and key. Then I almost got cut on the lock part itself where you hook the lock that you use. She was fast to fix it and got people there in a few days to repair the lock part since I almost got cut. Art who is with the Arizona customer service has been helpful with getting me set up with finding the place to get the review out.

Fran does an outstanding job of maintaining this facility. She is extremely engaging, and constantly in tune with customer needs.

Fran was extremely helpful showing me my storage unit, explaining everything to me, making sure I was happy with my unit.

Fran was amazing. She was sweet, energetic and super helpful! I would recommend her to anyone!

Stopped in and talked with Fran she was super helpful and knowledgeable. She also offered me great deals on packing supplies. Great service if your looking for storage!

I love Fran, she is a very hard worker and dedicated.

I have to honestly say that Fran is a joy to be around. She will go out of her way for anyone and in just a kind manner. This is the third time I have rented here and it will not the last.

Fran is great. However the upper management is terrible . I will Not refer this Storage company to anyone. I am in property management and leasing and will not refer this company for storage due to the lack of intelligence to the upper management staff. Never meet a group of incompetent men.

Great experience Fran and Joey took great care of me. Very knowledgeable!!!!

Fran was so helpful to me in finding the right size unit for my needs. Very friendly and professional.

Fran was amazing and very helpful!! Best customer service!

Awesome customer service from Fran. Found me right size unit at right price!

Fran was very helpful and gave me real good service. 5 stars all the way

Fran was amazingly sweet and friendly she answered all my questions and concerns with a smile on her face it was so infectious I left with a big smile. I’d recommend this storage site to anyone.

Leigh was very helpful and had great and uninformative customer service makimg the process quick and easy

Needed a large storage unit for relocation. Visited and spoke with representatives from two other major local companies. Hands-down had an excellent customer service experience at this specific location in Amherst. Fran was absolutely helpful and continued to follow-up with me to check if there were other needs. Rare to experience service like this these days.

Fran does a good job its always clean

I was very happy. I needed a place to store my son's college stuff for the weeks before college started. It was my fist time using a storage facility so i didn't know what to expect. The lady at the desk was great and explained everything to me. Very happy.

I'd never use them again in life!

The staff, when they are there, are very unhelpful. I have tried to move out twice, and the process can be very challenging if you do not live close enough to drive. They regularly put out bait for various pests in the units, so draw your own conclusion there. They also like to add additional charges to your account even after you have successfully vacated. If I could make the decision over, I would have rented anywhere else!

Easy in and out! Fran was helpful and nice.

Fran is always professional and extremely helpful and happy!

Incredibly good space amount for a decent sale price!

Excellent place. The manager is great!

Its a great clean place for storage

Was very helpful, the prices are reasonable, Fran was a lot of help, and very patient. I would recommend this place! This is my second time using this facility. Thanks a lot to Fran!

I have something stored there they are very helpful

Very clean facility and the management was very helpful, specifically Fran. The service I received from Fran was very professional, informative, friendly, and went the extra mile for me.Great facilities and excellent customer service.

Tim was super helpful! I went to the wrong storage facility and he was able to get my information transferred down and a deal for the first month of storage. 10/10 would recommend

I called to ask about a unit and the manger Joey was great help

Luv the customer service

Fran is so nice and great worker

Great place to store your things. Property is always maintained and clean. Very friendly staff as well!

Warning! You will have to pay $11 to 15 for insurance! You don't really find out before you walk in! Other than that, great customer service from Fran, got a great size and she called me up MULTIPLE times to be sure I got the last space of the size I needed. Thank you so much! It would have been much more money if it hadn't been for her help.

The manager, Fran, was extremely helpful. Nice clean location.

Met this morning with Fran the manager. She was so patient in determining which size unit we would need. Showed us a few in the freezing cold. She was so helpful. Great experience with her.

In late September 2018, I downsized from one apartment to another in Amherst. As I moved, I realized I had an urgent need for storage because all of my things were NOT going to fit into my new place! I made an appt, walked into this Public Storage location in a state of panic and met with Fran, the on-site manager. As others have said in these reviews, Fran is friendly, likeable, highly competent and I had a storage unit and lock within the hour. In fact, I was able to move my things into storage that same day - a life-saver for me because I needed to vacate my old apt on time. I am so grateful to Fran for her patience, even on the last day of the month when storage places are busy. I rented the storage unit for 5 months and have few complaints. It was close to home, accessible when I needed it, I could drive up to my unit for easy loading/unloading, and Fran was always helpful and pleasant if I had questions. Be forewarned that Public Storage does increase the rent within the first year. And they require that you have insurance on the unit - either your own or theirs (for an extra cost). Sure, it's not fun to have to use storage and pay for it monthly, but I recommend this location if you have to. Fran, the manager, is an asset to the company!

I moved some items into Public Storage today, at the 3671 Sheridan Dr. location in Amherst. I worked with Fran, who was the consummate professional. She's extremely competent at her job, she is friendly, she is helpful, and she made the experience more than pleasant. I was actually caught off-guard, because I'm not accustomed to such a noticeably enjoyable experience when doing business. She was extremely thorough in making the process a smooth one, and explained the nuances in perfect detail. She definitely exceeded expectations.

Great service, and really helpful Fran the store manager was really nice and considerate to me.

I called for information on storage and the manager Joey on duty was very pleasant and very helpful!

I called for information on storage and the manager Joey on duty was very pleasant

Very professional staff and prompt with returning phone calls when assistance is needed. Been with them since 2012 and have no complaints , would recommend

Great experience, Fran very helpful.

All of our stuff molded. There was black mold all over the walls and everything was damp. Installation was falling from the ceiling. Super expensive and we had to throw away alot of our furniture.

Excellent customer service would recommend to a friend and Fran the manager was perfect

Amazing

Excellent experience. The friendliness, best price, and customer service were not beatable. I will recommend this location and service to anyone!

Tim, the right & professional guy. Believe it or not he helps you fast & quick to find out what you need with the best price. Absolutely recommend him to everyone

Tim was extremely helpful and was able to accommodate me quickly and efficiently. Thank you!

Fran was very friendly, helpful and knowledgeable when I was deciding on a storage unit. I have since ran into Fran and Tim a few times at the facility. Both are very nice and pleasant to talk to. I highly recommend this storage facility.

Fran was great. She helped me find the right size for my things and answered every question that I could of thought of. Great place to store your things and great staff.

Super friendly staff and nice facility. Very pleased. Fran is the best!

It is best to call and ask questions about the actual price of your desired storage unit. I received an email confirmation that said I’ll be paying $25 for the first month but that was a lie. I knew “$1 for the first month” was too good to be true so I was okay with paying $25 but when I got there I had to pay $57!!! $$ for lock + keys and $$ for the mandatory insurance. I felt like a fool. Fortunately, Tim was really nice, respectful and he really provided top notch services so the 4 stars are for Tim. Too bad he probably has to deal with upset customers because they realized they were lied to. It’s rude and simply bad for business to trick your customers. Provide an in-depth detail of the cost at all time, please!!

This place is horrible, the person that works there has a rude attitude, has no respect towards the customers! I tried asking questions but she was very rude in her remarks and doesnt answer your questions. The old lady that works there needs to fix her attidude. Also my mini fridge is missing when i went to empty my storage unit. They have no cameras there so basically i lost $100. Will never in my life ever go here again. I highly recommend people stay away from this place.

Quick and easy move in, easy access to my storage unit!

Fran the manager is extremely helpful, friendly, & professional. This is the best place to store your belongings. K. Phelps

Decent prices n the person at the front desk i think her name is fran was very nice n very helpful considering I never had a storage unit before she made things fast n made this part of the moving process pretty painless so I'd have to say I'm happy with the service oh n she was very nice to my movers also n reassured them that it wouldn't take too long to get in a unit because they had 2 other jobs to do after moving my belongings so that definitely helped me

Fran, the property manager, was very welcoming and helpful from the moment I stepped foot into the door. She gave me different options into finding a space affordable for me. Moving in my things was easy and secured as well. No complaints at all.

The manager here did an excellent job his name is Tim

Fran was a very nice lady, and was able to help get the place I needed. Everything was quick and pleasant!

Fran was super helpful! She was very sweet and worked with us to get the right storage unit in a very pleasant manner!

We had an amazing experience, Tim really took the time to help us find the right space.

Easy and helpful! Tim was great about communicating!

Charged me $30 late fee that was suppose to be autopay and wouldn’t reverse the $30. Make sense. Lose $400 or $500 to get $30. Great customer service

Spoke with a girl named Fran last week. She was very knowledgeable and helpful answering my questions and concerns!!👍👍

Fran was very helpful and have referred her to friend

Price goes up without notice, looking for new place right now.

I am very pleased with your employee Francis. Every month I come to public storage to bring my gramma there to pay for her unit; Francis will greet you with a smile every time !! I really feel that your company hired a (GREAT) person to represent what Public Storage is all about. Very pleasant and positive atmosphere !!! Krista

I rented a storage locker today with public storage and it was excellent. Fran was the employee who helped me and she was so nice and helpful and helped me find the perfect unit for me! I would highly recommend this location!

Fran was great

Hi , my name is Tina, just wanted to give one of your employees a 👍🏼 thumbs up for all my questions I had about renting a storage unit. I plan on relocating soon to Buffalo and Francis was very pleasant and knowledgeable in answering all of my questions that I asked. I will DEFINITELY stop in and make sure I rent my unit through Francis. Thanx again for giving me peace of mind in the next chapter in my life!!!Tina

The folks at this location are Super! Kind and helpful and very responsive. Everything is always tidy and well looked after, too. Highly reccommend.

Fran was great, awesome service, highly recommend

Martin was great !! Thanks!!

I had a wonderful experience with public storage. Rebekka was great will recommend.

Rebekka was excellent she helped me get my unit quickly and explained everything i needed to know clearly and concisely. Unit was clean and easily accessible and very well secured.

Great customer service!

Rebekkah gave the best customer service I would recommend to anyone

Rebekka was very helpful! Prices are affordable

Moved in during the middle of the winter and they were very helpful. Even shoveled the entrance for me. Experience so far has been great.

Rebecca was very helpful in getting me set up with storage

Public Storage has some very helpful and friendly associates. Andrew and Rebekka helped my father get a much better rate on a storage unit that he's had there for years. He's always been pleased with their service.

Awesome service from Rebecca!!!

The nice lady Kathy was filling in and she was great so friendly

It was wonderful, customer service was outstanding definitely deserves a 5 star, would recommend to anyone an everyone that needs storage

Thomas was helpful and very friendly. I was able to complete my rental very quickly and he thoroughly explained the process.

Thomas was so professional in assessing my supply needs and in dealing with every request I made while signing up. He also made sure I was aware of all the details involved in being a Public Storage customer. There were no unanswered questions. A pleasure to deal with Thomas at Public Storage.

Walked in spoke with Thomas. He was veey professional and offered exceptional service. Very friendly! I am very satisfied with my service!

When I went there the manager Thomas gave me a lot of information about the storage the best storage that will hold all of my things. He was very nice and helped me a lot. I would recommend this public storage site for anyone because the people are so nice

Great customer service, was quick and easy, and he informed me of everything I needed to know. Even gave me the code 2 times in a day since I forgot it :)

The customer service was great ! We got in and out in a timely fashion, received all the information and decided to rent right on the spot. Will definitely do business again !

The customer service was really good!

Very nice! Easy to work with. Very friendly!

Thomas is a great guy! I did not get off of work until 5:30 and he stayed pass closing to help me out . Very friendly , took time to explain my lease to me.

I had a great experience ,Thomas was very nice and made sure I knew everything about my lease.

Thomas was amazing and very welcoming. Thank you for breaking down every detail and making me feel safe and comfortable to store my items. Nice clean storage environment too. Thank you again Thomas😊

Punctual and quick, very good.

I got a very friendly service from Thomas and Darios. They took the time to explain everything for my first storage experience.

I went to rent a storage unit today and Had excellent customer sevices. Great and affordable fees. Defenetly recommended to anyone in need of storage space. Thank You Thomas for your service.

I rented a unit this morning, Kimberlyn assisted me . It was the first time I rented and it went real easy, She knows her stuff and was very thorough.

My wife and I got a storage space today and the customer service was excellent. We rented from the Public Storage at 3671 Sheridan Dr, Amherst, NY location with Property Manager Kimberlyn Hughes. She was very kind and professional, answered our questions and looked for ways to save us money. It was by far a positive great customer experience I've had in awhile. We definitely recommend renting from here.

This is Rosalie. Kimberley, the clerk at this Public Storage location on Sheridan Drive is professional, efficient and quick. She took me on a tour of the units the day I came there to inquire about a space. And have been not only crisp. She warmly greets customers and puts them at ease. Because of her, I recommend this Public Storage facility to anyone around Amherst and beyond. Marie-Therese Rosalie A. Abbey

Kim at Sheridan is awesome...stayed with a problem until resolution and kept me informed. Security gate was broken for over a month though...absurd.

Kim was so sweet and helpful!!

Kimberlyn was an outstanding help in obtaining this storage unit. She was helpful, knowledgeable and above all else she was cheerful. I can't stress enough how nice it is to deal with someone who likes what they do and likes people and treats people with a smile and kindness! I will most definitely recommend Public Storage to my friends. You have a real jewel of an employee!!

Kimberlyn was very helpful. Efficient and sufficient but yet friendly was her customer service. Very patient with my aunts and I many questions and concerns.

Thanks to Kimberlyn for her knowledge and help in answering my questions when I recently vacated my storage unit.

Kim helped me she was very knowledgeable I've already suggested that location to two of my friend....public storage has a winner there

Michael was great he showed me different units to meet my needs he also was helpful by carting the boxes I bought out to my car and thanking me I will be back thanks for your help.

Just wanted to thank Michael Uhrich. He was on duty when I went into your Boulevard location. I am shopping around a couple of different companys for my storage needs and I had a lot of questions. He was very patient and took the time to answer all of my questions in detail. I will be using Public Storage over the others due to his great customer service.

So glad Tammie took over as Property Manager! She is always smiling and friendly and will go above and beyond to help out. Public storage has a great employee here!

Stopped in today because i saw the sign that they were hiring and had a very nice conversation with Tammie. She answered questions about the job and how to fill out the application. Hope i get to work with you Tammie. Thank you!!!

I have been using Public Storage for some time now for storage. Marcellus has been my Store Manager for as long as I can remember. He is a great store manager, always very helpful, very professional and nice. He always calls me to make sure I have everything I need or if there is anything else he can do for me. The storage units are always clean. Thanks for the great job.

Marcellus was an excellent help. Got a good price on the size that I needed. Will recommend to friends.

Convenient hours, good location, ample storage space. Good service. Marcellus was very helpful and polite.

Storing at this public storage it was very helpful and he informed me on proper packing

Jeremy is a great representative for your company. He is knowledgeable and humors. My wife and I will recommend this facility at every opportunity.

Jeremy explained in detail everything I needed to know. He was very polite, professional and helpful. He provided me with everything I needed to help me move towards having a better day!!!

Jeremy was extremely helpful and personable throughout me and my boyfriends experience. I cant be anymore thankful towards the great customer service he provides. He was funny, worked efficiently, and got us in and out in a timely manner. I would definitely recommend both Public Storage and Jermey's services again.

Oustanding - I needed storage that day and Jeremy took the time to find out what I needed, make it happen, and even cut me a few considerations - all at the very end of his work time. It was a much appreciated moment of excellence in customer service. Thanks Jeremy!

To be honest im really not a reviewer nore do i use storage facilities but with depleting space in my home i needed to do something so today i wondered in to public storage on sheridan & met a wonderful nice funny girl named tammie who made a what couldve been nightmare a breeze she made it easy from my options,prices & merchandise I could use to make it easier thanks tammie : )

I gotta say i had one of the most pleasurable experience at public storage on sheridan when i first walked in i was greeted by this bubbly, polite very knowledgeable girl named tammie she guided me on my options for what i can do 2 with all the stuff that wont fit in our new house & even what merchandise would make it even easier thank u tammie 4 making this situation an easy one instead of a nightmare : )

Good customer service. Helped me to get a low price.

Great customer service. In and out with what I came for fast. Jeremy is very knowledgeable. Thanks Jeremy.

I have had a unit here at public storage for about 6 months now and it has been great! the location is perfect only a few minutes away from my house. the staff there is great as well! Jeremy makes sure that I am happy and that everything is ok, he always checks up on me and makes sure everything is up to date. thanks guys! well recommenced place !!!

Good worker great experience

It's in a great location for me. Marcellus helped me out. Pretty straightforward stuff. I now have most of my stuff here.

We have used Public Storage for many Years. Great facility and very helpful staff.

I had used this property when I moved from Buffalo to Jersey City. Jeremy, the property manager, set me up with a storage room and walked me through all the items and process in detail. He was courteous throughout the process. He also cancelled my room after my move out over the phone. Overall I had a great experience in this place. Pradeep

Great experience !

Jeremy Muchas Gracias ! Tu eres muy simpatico- Gracias por toda tu ayuda. You help me very much and also you always was so nice when you speak in Spanish with me this help me a lot because English is my seconde language, I was so lucky because you understand my language.Jeremy you was extremely helpful- Great Service by Jeremy, he made it so easy for a first time renter. He always calls me to make sure I have everything I need or if there is anything else he can do for me. Jeremy was very kind courteous and helpful. I would recommend any of my friends to do business here! I had a good experience the convenient location safe and clean. I enjoyed being able to do deal with him regarding all my questions and concerns. I’m going to miss you AMIGO ! Gracias por todo !!!!

My experience was amazing thanks to Jeremy i was told everything I needed to know and he is always cheerful and helpful it was fun talking to him. It was because of him my expereince was enjoyable and it was alot more simple than i thought. I thought things were going to get complicated but they didnt And he was nice enough to help me in any way possible especially when it came to the numbers and how much i needed to pay

Great staff, Jeremy was very helpful and friendly.

I was in quite a bind looking for storage for my trailer and Jeremy helped me out huge. Apart from that I was really impressed with his knowledge of the property, fees, paperwork, and his professionalism. He had me set up quick and moved in. Big thanks again to Jeremy and the crew at Public Storage

Jeremy was very helpful in the process of paperwork for my matters concerning the storage. He was very friendly and delightful to talk to while the paperwork was being processed. I would recommend this establishment to anyone in the Amherst or Buffalo area, especially to college students in the area.

Great Service by Jeremy, he made it so easy for a first time renter. I was very surprised at the reasonable rate for the size. Units were very clean and ready to rent! Not one problem, all paper work was completed quickly and in a very professional manner. Thanks Again Jeremy!!!!

Great quality service at a great price. Jeremy is very polite and helpful. I would recommend this location to people who are looking for a great location with amazing customer service.

I had a good experience the convenient location safe and clean

Jeremy was helpful, well-mannered, knowledgable and very personable. I enjoyed being able to do deal with him regarding all my questions and concerns, and I will definitely be back in the future to provide more business to this particular location. If anyone I know needs a storage place or has any questions, I recommend dealing Jeremy and this company.

Jeremy was extremely helpful. He was able to answer all my questions, and he was very professional and knowledgeable. The facilities were very clean and well-maintained. I would recommend this location to all my friends and family.

Jeremy and Sharon consistently exceed expectations. I have always been treated as a very valued customer. Once, the snow plow company did an unsatisfactory job plowing my space however that was immediately addressed by the staff and it hasn't happened since. There is something about receiving a smile and a wave each and every time that I come and go that makes me look forward to visiting my storage unit. I would recommend any of my friends to do business here!

Jeremy was very helpful and made the process of renting the unit very smooth and quick.

I think you for a good experience reasonable price good clean space and easy access to my space thank you! Management (Jeremy) very kind courteous and helpful.

Jeremy was very friendly and helpful, It was refreshing to meet and talk with somoene who is professional in their job. Storage area was clean and close to the doors for easy entrance and exit. Great location, safe and convenient.

Had a great experience there the manager was very helpful and I look forward to storing my items there. I like the fact that he called me within an hour of my signup to welcome me. Plus hes from the area of the state my wife is from 5 Stars!!

I got good service and a great storage unit, but the first months rent for a dollar, may be true, but they hit you with an admin fee of $22, therefore not a dollar at all!

Great storage facility, perfect location, super clean, and best storage attendees you could ask for. Highly commend.

Great people at this location. Extremely helpful at every juncture and issue that arose. If I were to suggest, it was twice, plus as expensive as it would have been for outdoor storage in Canada. Long term, price would be a factor and this would not have been my first choice.... Again the people running the facility are fantastic!!!