Public Storage Self-Storage Units at 2855 Niagara Falls Blvd, Amherst, NY

I had a great experience at Public Storage (Amherst NY) thanks to Tee! She was incredibly helpful and friendly—even though she was technically off the clock, she still took the time to assist me with my storage reservation. Her positive attitude and willingness to go above and beyond really stood out. Excellent customer service like this is rare—thank you, Tee!

T was absolutely Amazing, so helpful and informed ! I would recommend this Public Storage to everyone!!!!!

I would not recommend this Public Storage. I noticed some rodent droppings and notified the team right away. They added more bait and a trap. I didn’t go into my unit again for a while and the rodent droppings had tripled. When I asked for assistance they offered me a broom for me to clean up and told me to file a claim with insurance. They admitted they probably overbaited so my unit became the party house for all the local rodents. We are leaving our unit ASAP. Also, during the winter, while the main driveways were plowed directly in front of the unit wasn’t so I had to shovel snow away from the garage in order for it to open and close. For how much they have increased their prices, their quality has decreased.

Tee was so nice and helpful she answered all questions that I had I would definitely recommend anyone who needs storage to go check her it out public storage Niagara Falls location.❤️

Spoke with Tim asked a few questions about a possible storage and how it worked and everything and Tim was very professional and very helpful thanks for taking the time with me

Nice experience with agrnt Mike. He's patient and kind to the first business with public storage.

(Jasmine) is the best, she is very helpful and kind. Thank you so much!

Great experience. My storage had an issue locking and the rep was able to help it close saving me from having to remove my items and place them in another storage. I also had a positive interaction with the lady who works there on 1/16/25 to pick up my keys for the new lock and this is an awesome spot to store your belongings. Very nice people.

Affordable, the storage unit is clean and enough room for my 1 bedroom apt. The place is secure. The manager Mike was very friendly and helpful, I highly recommend

young man name Keaton Whelan is the best , great service today , spend time to help with my needs , and was vary kind , with helping me , great job , thank u

Fitting all of our stuff

I rented a storage space in June and it was quick and easy and really helpful. It made moving easier , we could put things in public storage as we were packing it is great. They are very considerate too.

Jasmine was an amazing help while trying to figure out how to get the best spot for storage. I choose this location because of Jasmine’s amazing service.

Worst experience renting a storage unit. No way to talk with employees on site. There promotion wasn't what it was cracked up to be. Rent from another place first. Do not rent here unless you are hard up and want bad service.

T is the best service provider at the public storage. Thanks again T

T was very helpful and accommodating at the counter.

I am delighted to write this review for Employee- T . T has consistently demonstrated exceptional performance and dedication to her role. T attention to detail, proactive approach, and ability to handle complex tasks with ease have significantly contributed to the success of our team. T is not only highly skilled in their technical abilities but also excels in communication. T was willing to lend a hand to sharing her knowledge. T positive attitude and unwavering commitment to excellence make her an invaluable asset to your organization. T has exceeded expectations in every aspect for. I highly recommend Public Storage on Niagara Falls Blvd and having employee T work with you.

Had an apt with T at the Amherst store for a different location. Everything went smooth sailing. She will direct your way for the easiest rental you can imagine. Very happy with the whole experience and if you need a storage unit, don’t go anywhere else!!

Great smooth process especially working with Mike, he was very helpful and patient with me throughout my move out process

Mike gave me awesome attention and service today and made the process super easy and user friendly! Couldn’t be more happy with the outcome. Thank you!

We rented a storage space and we were in the process of moving in to the unit and I forgot to lock it. The site manager placed a lock when they discovered it unlocked. After calling the customer service number, and waiting for someone to assist on a Sunday, “T” was so helpful in getting me back in. We were very happy that we could continue to move in to the unit. She went above and beyond to help us when we really needed it and saved the day.

The property manager was very helpful getting our account setup. She also came out to help me when I couldn’t figure out how to open the unit when we first moved in. Thank you!

Mike is truly the man! Thanks for the excellent customer service! Will rent storage space from this specific location again if I ever need it!

I don't like the way they do business. The employees are great but the companys policies suck. Seems like as soon as you're late with a payment, they want to put your stuff up for auction and cut your lock off.

Joe at Public Storage is the best!! He’s helped me so much. He’s made my experience here so lovely and easy.

Very clean, easy and honest priced. Honestly that's all you need to read about a storage place. Absolutely would recommend. Only thing I would nit pick is that it is a little tight to get the truck around.

Great customer service evertime I'm there. THX again Joe great customer service experience..

Joe is great to work with very customer service oriented,,

This review is based on our experience with Keegan. My husband and I have a unique moving situation that Keegan went to great lengths to help us figure out. He made several calls (at least 6!) to peers and his district manager to ensure we are able to unpack our storage unit and make our move to Florida smoothly. We really appreciate your customer service and help, Keegan!

I had a great experience getting my storage unit, your employee Michael Harden was very knowledgeable and helpful.

Mike was helpful and very professional!

Great customer service decent prices great time and effort taken by the employee Mike to make sure my rental was clean and ready for move in.

A friend of mine used this storage facility in the past and I thought their rates were very reasonable and their storage facility was very clean and accessible compared to that of Uhaul, and they were very helpful when so I decided to rent also and they were very helpful to me as well, I would recommend this facility to those looking for a nice clean atmosphere to store your items, you can even store your cars and motorcycles there also at a reasonable rate, just want to thank the staff for all their help, especially Judy she went above and beyond within her duties, thanks again! :-) P.S. I’ve actually rented from this facility twice now in the past and I still highly recommend to those looking for a nice clean atmosphere to store your items.

Great service provided by Mike highly recommend

Great friendly service! I spoke with Mike he was very helpful and funny. Nice clean facility. Quick process

Property manager was extremely helpful. He explained everything very thoroughly. Would highly recommend.

Mike was very friendly and knowledgeable and answered all are questions about the storage unit

This is a bad corporation that cares absolutely zero about customer service. I highly recommend you look elsewhere.

Mike was very respectful & help me with all of my concerns...

Mike was great help in getting me set up and getting access to my storage unit. He even helped me out with letting me know with the proper procedure in how to store my stuff and how to keep it covered so spiders and other pest don’t make there way into my stuff

Came in and had a few questions Mike was a big help helped me to determine right size right fit for my storage needs that was within my budget highly recommend great guy

Came in to pick up a few items and Mike was a great help highly recommended

Mike was a great help with helping me to clear out the unit and to vacate from the system highly recommended great place to store

Mike was great

Me and my wife went and rented a unit for the second time from public storage today. We got a great deal on a unit! The girl at the desk that took care of us was named T. She was beyond amazing in helping us with everything we needed.

Excellent service !!!

The worst effing storage place I’ve ever experienced in my life. Leased in June and when I came back in July EVERYTHING was ruined. Water damage soaked everything and all my stuff was covered in mold and rotting apart. Then was told I had to remove the stuff myself for a claim to be started and when I came and took everything to the dumpster the property manager told me we couldn’t throw anything out in their dumpster and that it wasn’t her responsibility (what the hell is your responsibility then????) and to take it all to somewhere else. Had to drive with mold and rotten covered stuff all the way back to my house so I could put it in my dumpster. This place sucks bad save your money and rent from somewhere else.

Mike was helpful and very professional in his job

Leased a new space today at the 2855 Niagara Falls Blvd, Amherst NY location. Was easy from start to finish. Began by phone and completed in person when I secured the unit. Of course, it could be a nearly complete online approach. Great service!

T was very helpful with my move in experience, everything was easy and quick !

The employees at this location were extremely helpful and friendly. Made renting a storage unit extremely easy.

Mike is a great help! Awesome job

quick and easy instructions. provided great customer service!

Thank you soooo much to Mike. He help me get storage with my friends. I appreciate him soooo much.

provided with great service by Mike awesome guy highly reccommend

Mike was nice

Mike was very kind and helpful. Made my experience very easy

Mike was great help and had great communication

The property is nice but what made my experience is the manager on site. He is extremely nice, and always willing to help on any way he can. 10-10 recommend this location.

Professional ,nice ,helpful

If you’re looking for a storage unit and you want to rent from somewhere that’s professional and has great customer service, stop by public storage on Niagra falls Blvd. Mike was super helpful and did everything he could to get me the best rates. I’d highly recommend!!

I would love to take a moment and acknowledge the great service I have received from Mike at the Amherst location. Not only was the service nice he also had made accommodation for me that I couldn't be more pleased with. 5 stars over all! Definitely was a pleasure having his help !

I would like to say that Mike, was very nice kind and very helpful! He knew exactly what I was looking for by only describing a few things. I was very pleased overall.

Mike was a great help and wonderful customer service

This afternoon I was handled with the most professional customer service . I was in and out smoothly with one any issues serviced by Mike ! I highly recommend Mike !

Super easy experience, Mike was great!

Great customer service provided by Mike well organized and knew what he was doing helped me to secure a unit and helped with downloading the app and helping me to navigate this process would give him 10 stars 🌟 great experience

Mike was so helpful. I greatly appreciate him. I ran into the store with minutes to spare before closing to reserve a unit and he was sooooo helpful and patient with me. He even walked me to the unit to make sure the size was ok for me prior to booking. He is great!

Great customer service provided by Mike

Mike provided great customer service with a friendly attitude and a great disposition highly recommended

Moving into a new apartment and fell a couple of boxes short, came in and T helped me find the perfect size boxes for my things. Check out was smooth.

Great customer service provided by Mike

He tried his best with directions great guy

Mine provided me with excellent and friendly customer service

Be careful. I had my unit from April of 2021 to May of 2022. During that time my rent went from $113-$133 to $186. The $113 was a special promotion but the $ 56 increase (42%) was in less than a year. The only help they would give is to close my account and stop automatic payments . These guys are bait and switch artists. Be careful.

Mike was a big help, with getting my space. 10/10 recommend

Thank you for storing my extra gear before entering Canada...

I had the pleasure of dealing with Jayme, who was very helpful on straightening out an issue with unit reservation and payment. She went the extra mile to figure out what needed to be done, and then she did it. She was very professional and very, very helpful!

I never write reviews on any place but I figured people should beware of some stuff before moving. I wouldn’t recommend purchasing the insurance to cover anything but major damage. I had mold on my furniture even after carefully covering everything with plastic, and their “orange door insurance” won’t cover anything because there wasn’t “water damage” or water creating moisture in the unit. Also was charged an extra two months because I forgot to turn auto pay off and left the locks, which apparently I purchased from them which I didn’t know I thought they came on all units, so I won’t be getting reimbursed. That is my mistake for not thoroughly reading every single term and condition, but you’d think the communication could be a little better if I received a move out confirmation email and they didn’t check to see if I was actually moved out. They’ve had to run into the situation before so it concerns me that the communication has not been improved. Like I said, partially my fault for the lock situation, but I wanted to make others considering to rent aware as well since their communication is not the best here. I feel as if I should have been contacted if my locks were left on after I said I was going to move out, maybe they’d assume I wasn’t sure of the process. Either way, be careful. But besides the mold, awful insurance policy, and poor communication, not a bad place to rent from over all just maybe consider a storage facility with more communicative measures in place. And also definitely consider a temperature controlled unit if you plan to keep anything here for more than a couple months as there is potentially a mold issue which is no fun!

I am very impressed with this place. They have gone above and beyond. A++++++ rating! Very courteous, professional, etc..

Jayne was super friendly and made my move very smooth. Great location for storage