Public Storage Self-Storage Units at 9450 S Virginia St, Reno, NV

Great location. Easy in and out. Kathy, the employee, has lots of good energy and friendly attitude. Very helpful.

Helped my family with a long distance move. Were able to complete rental online. Convenient phone app for opening entry gates. Manager Kat was very helpful moving us in. Thanks for the stale jokes!!!

Kat / Kathy was an amazing help!!!! She has excellent spanish speaking abilities and helped my mom fantastically! You rock Kat!!!

*NEW* Now looking at other options. These scam artists have raised my prices 5 times now, and I'm paying nearly $400. Raised my monthly price 3 times already and I've been here less then a year. Paying over $300 a month now. Also, their gates are always broken, at least one of them.

Its easy in and 0ut. They give you a great lock. And it's secure. There are no facilities available so use the toilet before coming in. A bit pricey but now everything is.

Easy to register with kiosk and move in immediately.

Okay . it was very convenient . however . not one person was available on site on Virginia street to speak to about anything . I had ended up paying an extra months rent over a futon I had to leave because I ran out of room in my Uhaul. You guys need someone on site to help with small issues like that so people don't get charged 200 for leaving one piece of furniture . give them a dump fee of like 50.00 . honestly . it was a couch not a whole house . that being said , Erika from the McCarran property was very very kind and helpful . she went out of her way to try to help me with this issue . she deserves a raise or a bonus or both , because public storage , she's your best employee besides Kenneth , the dude from your app who took my card out of your system . So bravo Erika ! Good luck in your position there .

What can i say. I mean its puic storage. Great customer service on the phone but if you need actual physical help u might want to dial the 1 800 number to find a location that will have csr's on sight. What can i say 5 stars

The storage is great.

A+++

Krystin provides truly outstanding customer service and is an excellent representative for Public Storage! She is super proactive, very kind, and an exceptional manager! It is comforting to know my belongings are in such a safe place with someone who really cares looking after the facilities and my account!

David is great a hard worker.

Kathy is awesome! Such a nice and friendly lady who really went above and beyond to help us as well as to make sure we were happy with our unit. Every time we see her, she says hi and asks how we're doing. What a difference from the other Public Storage here in town that we went to first! Glad we found you guys, and thank you so much again, Kathy!

Drastically raise rates every couple months. Seems like one of the enter/exit gates are always broken, making it a pain to get in and out of the place. I'd advise going elsewhere, if you could find a locally owned one, do it.

Seems there removing all office space 2 keep customers away. App finally works with gate access. The amount of dirt inside a unit N less then 60 days unacceptable! $167 4 a 10x10 a bit high. Gate hours R till 9PM

Great place to store your stuff. Kathy was really helpful with everything I needed. I recommend this area.

Great price and service. Flexible and friendly service.

The new manager Kristin is amazing. She is always cheerful and helpful. Come here if you need a storage and ask for her. Thank you Kristin!

Very prompt and courteous service.

Customer service was excellent. Clean facility as well. Very helpful.

We came on labour day Monday and couldn’t believe how efficient and helpful the agent was. She not only was thorough and answered all of our questions but gave us extra info about Reno as we are from out of town. Thank you so much Kathy! As for the storage locker, it was very clean and reasonably priced. Highly recommend this public storage

I rented a small unit here for two months and dealt with Kathy in the office. She was always extremely helpful and made me feel like if I needed anything she’d be there to help. I Would recommend this location highly!

Kathy at this storage facility is the best part of the place. She is always willing to try and help out with what she can. However, the company takes its time with fixing anything. The back gate has been broken several times and is currently not working and hasn't for over a month.

Although the facility and employees are nice, the corporation itself gouges customers with unbelievable price increases. I rented a space on 12/21 for $210/mo. By 2/22, they raised it to $301/mo. - a 43% price increase in 14 months!! I called the corporation on this (the facility has nothing to do with pricing) and they said they'd reduce it to $240/mo. But, last month they jacked it up to $300 again and won't reduce it. So, my annualized rate of rent increase is about 25%!! Once they have you, they have you and they know it. This level of a price increase is absolutely terrible but they know it is very hard for us to go through all the trouble to leave so they gouge. If you rent, stand by to have massive price increases thrown at you! But, if you want a space there and it's full, don't worry because they will be having an opening here very soon...

I would like to thank Kathy at the front desk for having an amazing personality and being very helpful. She deserves a raise!!

Awesome Place to have a safe place to store your belongings!! Very clean and very understanding.. I met Katy few months back. I will tell you . She is easy to talk to & very sweet woman of faith! And we definitely need more heart’s like her’s and I live in Sacramento! So i trust my things at this location ✅ very highly recommended 👌🏽

I can highly recommend this public storage location. Kathy, the wonderful office attendant, has made a difficult move so much better by her upbeat attitude and helpful hints and checking in to see if there's anything we need. She keeps careful watch to see that the site is kept clean and is always cheerful and eager to do whatever she can to assure that it is a safe and pleasant site for long term, or short term, storage.

The property is well maintained and the staff are uniformly helpful and courteous. Kathy, in particular, has been extremely helpful. It makes a big difference. She's a delight!

Kathy was super awesome & helpful after getting bounced around to, 2 different stores she helped me find the right storage unit and the one nearest me!

Friendly and clean,and you have 24 hour access.

Worked with Kathy and Ashley on my storage easily for replacing a lock and key, and they were quick to respond and great to work with. I’d recommend public storage as your best bet in South Reno and fairly priced, easily accessible storage. Thank you Public Storage off So. Virginia!

Absolute terrible experience, website said they had a space available, it was not. They made a reservation for me two days later when supposedly it would be and then they never showed or never called back. Multiple calls to the management netted no result, very disappointing and not what I expected from public storage.

This storage place made everything so simple n stress free in a time of mass stress. Kathy was so nice and gave me lots of options all units and pricing She showed me some units and we went to see them and they were cleaner then a lot of other storage places I’ve been at. Just recently I got a house n no longer need storage I got everything out and totally forgot to call and let them know I would like close out my account but Kathy being the boss lady she is called me this morning to ask if everything was ok because my locker was empty. I told her I totally forgot and she closed out the account never a problem with this company love them n their staff thanks guys

Kathy was always extremely friendly and helpful. Highly recommend

Super clean and friendly - Kathy is great! It's always nice when someone goes out of their way to provide exemplary service!!

Friendly staff, convenient.

Best service In town the manager was very professional and helpful she found me my unit and she make sure all is set for us to move in thank u , and she even help me move some boxes .

They got me a unit quickly when I needed it and the process was equally easy leaving. The app they have is really useful, the unit was secure, and Kathy at the front desk was always pleasant to interact with. Would definitely recommend.

Kathy was very polite and professional answered and assisted me with all my needs defiantly recommend this place for any storage needed!

Nancy was really helpful!

I have to say that the customer service I received from Nancy was exceptional. Definitely a 5 star review for her. Lisette Dugan

Nancy was very professional and helpful. She gave several options for my storage issue and after showing me my selections, completed the contract quickly and thoroughly. Thanks.

Was moving into the area and needed a storage unit just for a few weeks to store some stuff. Nancy was great - she was attentive, friendly, answered my questions, and checked-in with me to make sure I got everything I needed. Good experience and super easy check in.

Nancy che is great 5star.

This is my first time having to get a storage unit and Nancy was so helpful and gave me the breakdowns for all units available. Her kindness is so pure and she puts you in a good mood! Thank you Nancy for making our day that much better! As long as I heed a storage unit this is exactly were I'll be going cause of Nancy!! God bless her lovely self and vibes!

Excellent customer service by Nancy. She always answers all of my questions and helped me find the right sized unit for me.

Nancy is amazing great quick service 👏

It was clean and the manager opened the gate for us very professional

Nancy is extremely helpful and delightful to work with! She made the process easy and efficient for my friend during the chaotic process of moving! Thanks Nancy!

This location is fantastic! Nancy, the property manager, is so friendly and helpful! She goes above and beyond what a typical storage property manager would do and is definitely way more friendlier than most! Can't recommend this location enough!

Nancy helped me over the phone. She has great customer service, friendly and understanding when I had to reschedule

Great service! Nancy was so kind and patient

This was one of the best experiences I had and Nancy was SO helpful! She was extremely friendly but professional and makes having to get a storage unit feel easy. She helped with a good deal Public Storage was running and held a unit for me for me as well as cleaned the inside of the unit before I started moving stuff in and she even walked me to the unit to make sure I knew where it was. Nancy, thank you so much for making a normally stressful experience so delightful. I will absolutely always recommend this Public Storage location to anyone needing a storage unit.

Nancy was a very helpful person! Really liked the service we received from her!

There's a person that is on South Virginia in Reno whose name is Nancy. she is the brightest and most positive representative I've ever had the pleasure in sharing an experience with public storage. I hope this gets upstairs and she is recognized for her kindness compassion empathy and great deeds towards your company. Jack krasney

Nancy is Amazing! She is so nice and VERY helpful! I appreciate her so much for waving my fee. It's a hard time right now with covid and money is very tight, her help and advice was much needed. She is the best!

Nancy provided excellent service quick and easy !!!

Online rental made it so easy to have my storage unit paid for and ready in minutes. They text you the gate code and your unit number. When I got there in the evening, they already had a lock ready to go inside the unit. Saved me so much time. I highly recommend this storage facility

Nancy in the office is super knowlegable and friendly. She made the process of renting a unit quick and painless.

Nancy is the manager at the facility and she is amazing! She was an absolute pleasure to work with. I was so impressed with her professionalism and her willingness to help me through the process. As for the unit, it was clean and I never had any issues- great place to store your stuff!

Great facility. Manager, Nancy is amazing.

I am going to have a real hard time writing this review, only because this has been a rough road for me. I’m glad that I don’t have to do this in person. Because holding back the tears is very difficult. I want to thank Public Storage S. Virginia St., Reno, NV. Again for hiring Nancy. Like I said in my review some months ago regarding Nancy she has been one of the bright stars in my situation, she always has a smile on her face, (and yes you can see her smile Pass her mask) and kind word to say, and she never makes me feel like my situation makes me feel. Like I said in my last review some months ago, I lost my Mom due to cancer (it will be a year on the Nov. 30th) I was displaced, Due to Covid. I lost everything. I’m a barber/Caregiver I lost my business as a barber And then I lost my apartment and right after that I lost my job as a caregiver here in Sacramento. Because I had nowhere to live. It’s been really hard on me I’ve had to live From pillar to post. When I would go to the storage unit Nancy was so kind. I didn’t tell her everything but she had empathy. I ended up in Reno because I had to live with my son who owns his own home in Dayton. The only reason it didn’t work out is because my life is here in Sacramento. So a few weeks back I moved all my stuff back to Sacramento to Public Storage. I was unable to move my furniture which was given to me by a dear friend I had hoped someone kind would buy it . if I could’ve given it to the person that bought it I would have. I’m just glad that they were blessed with it, it belong to a special person before me. Anyway again I didn’t want to let this to be a book. Just wanted to let you know how special Nancy is. She has blessed my heart. Thank you so much again, for hiring Her. I wish she worked out here, or at least I wish she could train the people that work out here I don’t think I’ve ever ran into anyone like her and I’ve been renting from Public Storage for years. Maybe she should be a trainer 😊 Thanks again💕

Nancy and Kelly are awesome! Fast and friendly service very refreshing after we where treated poorly by a storage unit company down the street.

Nancy was amazing.

Excellent Service . Nancy was really nice and helpful.

Nancy did a great job setting me up with a storage unit. Great location to the highway and the facility feels secure.

Nancy the manager was wonderful and pleasant to work with. She made the whole process very easy convenient.

Spoke to manager Nancy asked her about available units. Very rude. Sounded like it was an inconvenience.

This place is clean, organized, and Nancy at the front desk is super helpful. Would highly recommend.

Great customer service, convient location. Amazing place!

I was working a temporary job in Reno and when I got reassigned to another part of the country, I chose this Public Storage facility for its good price and convenient location. When it came time to retrieve my belongings and ship them across the country, Nancy and Kelly were exceedingly helpful in assisting me with coordinating my move while I was trying to make it work from my new home in Ohio. They went far above and beyond to help me with all my needs, something I've never experienced from the other storage locations I've used in 2 other states. I cannot thank them both enough for being so kind, helpful, and compassionate with all their efforts. Their customer service is absolutely exceptional, their rates are fair, the units are clean and secure, and they provide a fantastic experience for all of your storage needs.

Good people. Good facility. Trouble free.

I called with an unusual request and Kelly was so helpful. She said, I'll figure it out and get back to you. And she did. Everything was handled smoothly. Plus I enjoyed chatting with her. I appreciate the caring and successful customer service!

How far are you from the Reno airport?

Very overpriced but people are nice

Kelly was very pleasant and professional. I checked out my new storage unit. It was clean and ready to load with our boxes. All the storage unit information was on my computer when I got home.

Kelly and Nancy did an awesome job!

So I went to the South Reno Public storage and the wonderful person Nancy that was at the front desk was absolutely so helpful and very friendly. She spent time explaining my options to rent a space. I was impressed how clean the office and the grounds were all was done in a timely manner. Cost was a little high but I feel my personal property will be safe. Thank you again Nancy your awesome!

I can’t even describe how Awesome Nancy is. She went above and beyond in her helping me. I was a mess having to move Because of my business closing due to COVID. I’m a barber, I lost my Apt and my business in Sacramento. Not too long before that, losing my Mother. I was very stressed. Nancy was very kindhearted. This whole experience with your company and Nancy has been a weight lifted from my shoulders. Now I can heal knowing my things, not to mention some of my moms things are safe. Didn’t mean to write a book, just wanted to express my appreciation. Thank You so much🦋

I have nothing but good things to say about the kind and warm hearted people that work at this location they are very friendly and always willing to help with anything .. during this trying time they "Public Storage" the corporation waived any late fees and was very friendly and patient during the last 3 months from this covid-19 when money was extremely tight.. A huge thank you to the team out there and as always stay safe and have a good day .. thanks again

Nancy was very good at getting everything entered correctly even though the computer kept putting the wrong info in. Unit was very clean & perfect size.

You did a wonderful job Elizabeth I appreciated your service

Liz has been extremely helpful with all of our moving needs. We needed a smaller unit and she was quick to get us taken care of.

5 stars for initial contact with this facility. Liz in the office was super friendly, professional and helpful. The property seems clean and secure. The initial contact person by phone for Public Storage was very helpful as well.

The customer service I received from Liz and Nancy could not have been any better. Friendly and efficient. Thanks ladies.

I rent a unit in this place. It's clean and well managed.

Liz was great. She helped us quickly find the right sized unit for us. We were in and out including dropping off a truck full of boxes in about 30 minutes.

Dede's customer service was amazing. She was very friendly and helpful. I highly recommend this Public Storage location.

They are open and very helpful.

Very friendly staff and nice layout for the storage units.

Friendly staff

Storage fees have been rising and customer service is above average

Amber was awesome she assisted me in timely manner explained everything clearly very satisfied with the service I highly recommend public storage !

Nice people.

Do you have out. Side storage

Grace was very helpful with our move in experience. She is pleasant & easy to deal with. We really appreciated her help. Thanks!

Grace was great. Walked with me to the unit and was very informative. I trust my stuff will be safe and secure!

Amber at the South Virginia location in Reno was friendly, knowledgeable and helpful.

I had a problem with my father's unit. Grace helped me straighten things out. Thank you for all your help

Really helpful and polite staff.

Grace was an excellent employee.

Grace was so nice, professional and fun! The place is very clean and super easy to find. Instructions Grace provided about rental and accessing were thorough.

Great experience she’s friendly an very helpful

Wonderful experience both ladies are great and helpful!

I have rented units here several times when I need a temporary storage solution. I have moved out whenever I no longer needed the space with ease; there are not any long-term contracts. The staff is very friendly and the price for the storage unit is very reasonable.

Not very good with customer service. Big company with no compassion. I moved to All American Storage on 4th Street. Support local!

Called to ask about details for storage. Grace was extremely pleasant and helpfu .

I came into the office and wanted a storage unit, I am an elderly women and grace and kai were wonderful. They helped me find the right size unit and showed me how to put my lock on. I would reccomend these girls to everyone! You girls rock! Your boss is lucky to have you!

Jennifer is amazing and was able to help me with all my storage needs for work! Give that woman a raise! UPDATED 5/21/2019!!!!!!!!! Grace is amazing as well my storage unit was getting to compact for work and needed to get out of that hallway so I could get equipment in and out. I'm in my unit everyday!!! I prep my truck for the next day everyday before going home and she gave me an outside unit which I desperately needed she was painless to work with and this is TWO PEOPLE NOW HERE WHO HAVE BEEN MORE THEN ACCOMMODATING!!!! Eventually I will be moving to winnimucca and the person who takes over my position here in Reno will be made clear to only get a storage unit with "public storage" and when I move to winnimucca for work it is abundantly clear and wise that I will be doing the same and being a loyal customer to public storage! Grace and Jennifer your ROCK!!! THANK YOU!!!!

Grace is an amazing manager and helped me answer the questions about the storage that I will need in the future

Grace was super helpful, kind and informative. Thank you for all the help.

Very nice people and clean! They were so much help getting us set up!

Grace is awesome! Super helpful, friendly, & knows her stuff!! Thank you for assisting me in a stressful time!!!

Grace was so knowledgeable about the units. Quick and easy to get checked in. Good rates.

Grace was very helpful, well spoken, very polite young lady makes me proud of coming to this storage first

Experience was incredibly easy getting into a storage unit!

Grace was so money. She definitely needs a raise. I will work my way up the corporate ladder if i have to. She helped me with everything single question I had. As well as assisted me with boxes and information i needed. I will only go back to this storage complex.

Great service. Easy location. Well kept units.

Prices are Too high, they get you with 1 month Free, You pay a lot more at the end,I am still paying,2 years later

It's my storage

Awesome experience! Grace is wonderful with helping me with all my storage needs!

Property was very clean,office was very neat. Grace the property manager was very helpful.

Absolutely loved the help Gracie gave me. Helped me find the right size unit. Very friendly. Would rent from her any day!

Clean property, friendly staff. Grace is a great manager.

Grace was exceptionally friendly and assisted us in a timely manner. The facility was clean and all of our requests were met. Happy customers.

Gracie is so awesome.. ❤

Graciela was very helpful A+.

Very professional. Answered all questions. Reasonably priced.

Gracie and Angela Excellent customer service!! Fast and very knowledgeable!

Both Jennifer and Grace (the manager) were so helpful in getting us signed in and ready to occupy the unit in no time. Nice that they have also today a "up to 30% off" on some consumables that are useful for packing.

Great customer service! Esther was amazing. Thanks for your help!!

Grace was very helpful and super sweet. I have a unit reserved and she answered my question

Gracie was super awesome!! Very clean property!! Easy to access and exit!!

Take your pick of storage size. Controlled access to facility

Sharon was a wonderful help... All staff are wonderfully polite and kind, sharon also helped me out in the middle of a very rough time and day. Sharon helped put a smile on my face even though the bane of my existance was here with us and working on my last nerve... thank you to everyone and thanks for the brighter outlook on our day.

Great staff!!! Clean and secure property

Really great kind service from Cindy. Def recommend!

Clean, friendly, The staff and management are wonderful!

Everyone one here has been very friendly

KENNEDY, was absolutely amazing! Super friendly, nice, creat costumer service! She was polite and was able to make our experience super after having a bad one somewhere else! She was on point, it was a pleasure to sing our lease! Thank you for your hard work!

Me and my boyfriend just moved to reno and we hear about this public storage space and we went to check it out and we were greeted by this lady name Esther and she was very nice and very helpful. she walked us though what the best storage to get and we walked to go check it out and we loved the size because we have lot of stuff and we went back to the office and rented the space now our stuff will be safe . thank you Ms.Esther for helping us get our perfect locker.

Great customer service from Kennedy. This public storage is in a good location and its clean. 1st month was only $1...can't beat that!

Called and reserved the last available unit supposedly. We get there and the lady working couldnt get the system to accept payment because the unit wasnt available in the computer. After maybe a little more than an hour we were finally able to put our stuff in storage. A real pain in the ass.

I called to ask for some information about getting a space. I was pleasantly greeted by a happy and knowledgeable associate who was able to answer all my questions. I appreciate the excellent customer service and I will be getting a space soon. Thank you Kennedy

Kennedy was very helpful and friendly, the whole experience was pleasant.

Kennedy was awesome. Super friendly and accommodating. Helped me find exactly what I was looking for and I'd recommend her and this location to my clients. Great place

Kennedy was SUPER helpful and made the process fast and easy!

Very friendly and fast at making it happen. Thanks Kennedy and Stacey!

I want to say thank you to Kennedy for going above and beyond her normal call of duty. I'm so thankful she assisted me with clearing the path for me over the weekend to secure a storage unit. This is definitely someone willing to go the extra mile. :-)

Kennedy and Cindy provided excellent customer service. I appreciate their kindness and professionalism.

I had a great experience at public storage, Kennedy was so nice and very helpful they work with me on saving me money.I came in a few days after the 1st of the month, I wanted to cancel my unit I didn’t need it anymore I actually didn’t have anything in my storage for a whole month and just didn’t have time to come in an say I wasn’t gonna need it anymore. So I was gonna be charged for the whole month’s rent because I came in after the 1st of the month and my rent was due, and it’s just policy that thats how it goes. They prorated my rent and save me so much money about a $100, I’m a single mom with 4 kids and that kind of money it’s pretty hard to get. Thank you so much you guys were great😁🙏🏻I recommend you 100%

Was verry professional. Kennedy took care of everything i needed and helped me with top notch service. I will be back.

Kennedy was super nice and very professional. I had a long stressful day. Kennedy answered any questions and even helped me figure what what size I needed and she was very understanding. I appreciate everything she did!! love this place!

Great spot Kennedy had all the right answers,

Ok

Great service and super friendly! Thanks Kennedy!

Kennedy was sweet and helpful in the phone and in person.

Great Place and great prices, Kennedy was such a big help.

Kennedy was very helpful, nice and she make the paper work easy for me

It was such a stressful day needing to be all moved out of my apartment due to unforeseen circumstances. But I'm so grateful for the care and kindness provided by Kennedy. She listened and helped us to know what we would need for all my items to stay safe in storage. Plus when I wanted storage closer to Sparks with the deal she went above and beyond in calling as many stores as she could to find out if there were any. In the end there weren't but she had kept a hold on the one we were looking at anyways so we'd have a back up. Thank you Kennedy and Cindy!

Loved out easy and simple it it!!

Very neat property

Little hard to find at first, but Kennedy who was there made it all worth the effort. Nice neat place

The storage facility was very clean

Kennedy was great and very helpful. If you live near by, it is a very convenient and friendly storage facility.

Cindy and Kennedy were an amazing help when needing to up grade to a larger unit and answered all our questions with proficiency and were eager to figure out the best and most cost efficient way to help us. Thank you for making this a pleasant experience and because of employees like them we choose to remain loyal Public Storage tenants.

Very clean facility and super friendly service.

Very pricey but it's hard to find large storage units in Reno. And this is the only location that does not have a manager living on site so you might be worried about security a bit more than normal. But it is the public storage that is in the best part of town

Pretty easy to work with but the sneak your rent up every 6 months or so

Diana, was a great help! Super friendly and knowledgeable! She made my experience easy and comfortable. Thank you!

Diana and Stacey went out of their way and way above and beyond to help me out! Fantastic service!

The service was great. The person I dealt with was very friendly and helpful. I had a hard time finding storage and they put me on a waiting list and found me a space. Thank you!

Vary good Service and nice Staff

Best place to go in Reno

Great customer service

Great service nice people Sean AND Diana

Super helpful and nice! Quick and efficient service.

Was fast and stress free. Sean was a huge help, he was very professional but friendly as well, so much so that we talked a bit about star wars and doctor who! What a top notch employee. The place felt clean and safe. 10/10 would recommend. I'm telling all my friends, might even tell my grandma! Thank you, sir!

Help with payment, old dog learning new tricks !

Very professional and courteous staff.

Diana is a peach. Thank you!!!

Fast. nice check in by Diana and christia

Excelent!!

Customer Service excellent clean and net

Diana and team excellent

The service is great and so are the unites!!

Fui atendido en español por una muy amable persona gracias.

Great services and great people.

Diana was absolutely fantastic, was smiling when I walked in, and got me a great deal on a storage unit!

This was quick and easy recommend it.

Kristine was courteous and professional.

Diana was a very kind and helpful rep

Star was very knowledgeable and helpful in serving our account.

Christine was very helpful showed me what I needed good facility

Great staff. Very easy to get this done Very honest and affordable. Thank you !

I called to reserve a storage unit and said they would hold it for 7 days. As soon as I hung up with their national 800 number, the manager, Cooper, called me to secure the unit. I discussed with him the 7 day hold and my circumstances. He said he'd make a note to call me in 6 days (Wednesday). Two days later I get a call from Amara (sp) stating that if I didn't call within 24 hours they would let the unit go. I was camping with no reception and thankfully came down the mountain where there was reception. I called her and explained that I had spoken with Cooper and she said there was no note on my order stating I had spoken with him. She agreed to follow up with me on Wednesday. I called on Wednesday to confirm the unit and they had rented it out. I had already decided that I was going to find another storage unit because I don't like push tactics. However, renting out my unit and going against their word just proves how poor of business practices they have.

Well informed, articulate and friendly - thank you

Great service friendly people would recommend to others

Moving from Vegas used public storage there as well and on both ends excellent service. Thank You.

So far so good the service

It was good.

Great, friendly staff. Good location. Christine was super!

Great service!!!

Kristine was fantastic! Gave a tour, options and was extremely courteous. Good place. Professional, knowledgeable and nice. M. Wright

Easy to rent, painless.

Easy to work with.

Great service, great prices!! Well recommended

I have two units. Very clean and friendly service. I highly recommend.

Very nice and helpful great customer service. Quick and easy.

It was great

Very clean and friendly personnel

Lindsay is awesome! Great customer service. Clean facility.

Things were very easy to set up and it was quick and easy to get a storage unit.

great staff and great service!

The girls up front are always so helpfull and have helped me out when I'm in a pinch on multiple occasions Lindsey & Gorjean have been so excellent to Me since I've been a customer I wouldn't think to take my business elsewere. These ladies rock!

Starr was an amazing help.

Great customer service; very thorough.

The ladies that run the office at this place are amazing. They went above and beyond to help me out with a situation and saved me money. I HIGHLY RECOMMEND THIS PLACE!

Lindsay is great! She is the reason I store with Public Storage. When she is ready to leave here I want to hire her! Great asset to your company!

This place is wonderful, I like the size of the unit, the girl's here are very delightful and very sweet, they have always welcomed us with big smiles, Georgina and Lindsay are you amazing women , units super clean, this is the first Restroom ever in my life that I don't feel the need to clean it. And I tell the girl's they have done a great job. And I'd like to take the time to thank them. So thank you ladies for your great work.

This place is Awesome and what makes it even better is your Employees Lindsay and Georgina are the best, Restrooms are super clean, lot is super big, always with a smile always very helpful I gave it a 5 star because that's the highest rank you have.. but I would gladly Give them 10 stars

very nice very helpful would deffently recomend to anyone

Georgina was absolutely wonderful. Always helpful. Convenient location. Wonderful, friendly staff.

Keeps me well informed!

Most pleasurable exoerience, they definitely make the grade for me!

This place does everything they can to jip you! DON'T TRUST THE 5* RATINGS

Best experience I've ever had with a storage facility, and having spent most of career in college athletics, I've seen a lot of storage units. Great central location, yet not highly visible, which is nice. Easy in and out access, clean and safe. Not all of the Reno locations meet that last requirement as much as you'd probably like. But, the most important part of any rental experience is the people you work with, and Georgina and Crissy simply are wonderful to work with. Friendly, patient, welcoming and willing to help you out any way they can. Thanks guys.

Georgiana and Crissy are PHENOMENAL. Always a pleasure to work with, friendly, and they make sure you are in and out quickly and easily. Love this location.

I would highly recommend this facility it is very clean and the property staff is amazing .

The staff is very friendly, especially Stacy. She checked in with us because our truck hood was open, to make sure our battery wasnt dead. The storage units were clean when we moved in, and secure. The only bad thing is the "back" gate needs a sensor on the outside of the gate because the bed of our truck almost got closed on.

I am pleased with the customer service at public storage everytime I need anything they are always going out of there way to help...

Great service, recommend covering belongings if keeping stuff in there for a period of time.

Georgina is awesome and is makes EVERY visit very pleasant!!! She is the best!

Great Experiance. The units are clean staff is very friendly. Hate to leave but will definetaly recommend this storage facility to anyone.

Friendly, courteous, very helpful. A nice place to do business.

rented two storage units here without ever having a problem. friendly helpful staff and property is very secure key code in and out along with full surveillance. recommend getting a storage unit here.

Georgina is very personable and always on point. Very helpful.

Very nice staff. Clean secure and safe storage use. Great location. Would highly recommend, I didn't have any problems and was always nice to see the friendly staff!

Georgina is always awesome to work with. She goes out of her way to make people feel comfortable and truly cares about her customers. Also it is almost impossible to forget to pay a bill as the staff always give you a friendly reminder "your payment is do". I will always go back to this storage facility for future needs.

Georgia at Public Storage is so nice, cheery and helpful. She is a champ.

The property is clean and secure. I've been a Public Storage tenant for years and never been unhappy with the service.

Georgina is very professional and nice :)

Georgina was so friendly and made my move so easy!

My girlfriend and i had recently moved in together and we dont have much room in our place and are going to downsize. A friend recommended this place to me so we checked it out. The ladies that helped us, Natasha and Georgina, were very kind and knowledgeable. The Property was clean and the units as well. With their help we were set up with a unit that was perfect for our needs and it is very close to where we live.

Great property! Clean, friendly and easy access. Highly recommend!

As a woman new to reno I was frantic and overwhelmed with the idea of finding a place to live. I had enough furniture to probably fill two apartments and nowhere to put it. After a few days of research I went to the public storage on south virginia and was immediately impressed with the staff and cleanliness of the area. First off, the lady who helped me (I think her name was Natasha) was very knowledgeable, professional and fun! She made me feel very welcome and that my stuff was in good hands. I was shown the process and said if I needed anything that she was the girl to go to. From a to z the experience was wonderful and I definitely will be coming here again if I ever need it. Thanks Natasha!

Perfect and friendly

The property is clean, the people are professional and I have never had any issues. Thank you for doing your job!

Great service. Georgina and Natasha were excellent.

Everyone at the property was very friendly and helpful. Shelsea did my movein and Georgina and Natasha helped answer any questions I had. They all made the experience very pleasent.

Nice ladies, super place.

Always a good time thanks stacey

Shawn was amazing!

I needed to find a place that I feel comfortable storing my stuff for an extended period of time. The storage units here are clean and well-maintained. Also, the hall units are convenient in that the hallways are not long, so if you get a hall unit you won't have to hike your stuff too far even if the unit is at the end of the hall. The staff are lovely and very helpful! Say hi to Georgina and Stacey if they are there :)

The customer service at this location has been excellent. There is always someone there during the hours posted, and when I've had questions, or any issues, they have always been able to answer and/or resolve them immediately. Extremely helpful, knowledgeable and pleasant folks!

The staff is friendly. The facility is clean. Come check it out

The customer experience was enjoyable,

Very friendly staff and the properity was very clean. I would recommend this location for storage.

I was very impressed when I walked in it was clean and professional. I had no stability at the time and was very concerned about the cost. Georgina informed me there was a $1 special on the first month which put me in a great position. I took up a 5x5 unit and paid for three months which was the most secure feeling I had had in a while. Futhermore I got the grand tour, a personal gate code and they have great security protocals. Thank you

Upon entering the Public Storage office we were greeted with warm friendly smiles from Georgian and Shawn. Their welcome to Nevada greeting set the tone for the friendly pleasant visit. Georgian explained the policies relating to month to month space rental, advanced reservations, access to storage units and insurance rates. Georgian and Shawn professionalism sold us on their service. Good job ladies and we enjoyed the visit. Tom, Tess and Adam from LA.

Clean and well run. Shawn set up my account and was friendly, knowledgeable, and efficient. Would highly recommend this facility.

Georgia was wonderful.!!!

Georgina and the rest of the staff were excellent. She was very pleasant, knowledgeable and helpful. The property is clean and well maintained. Highly recommended.

Georgina has been an excellent sales rep of PS . I did a military move and she facilitated and maintained me informed of status of my unit. Highly recommended.

Georgina and Lani were wonderful and Georgina was very helpful in my specific situation and made sure I had everything I needed for my difficult move. She represents this company very well and I will surely come back if I'm ever seeking storage again.

Great service from Shawn!! She makes sure that everything is in order! Will always use this storage!

As soon as I walked into the Public Storage a very nice lady named Georgina greeted me and asked how she could help me. She was very polite and professional, and explained to me the different specials and services they offered. I was truly impressed with her customer service and how helpful Georgina was, and would highly recommend this storage to anyone looking! Georgina was so pleasant and 5 stars in every way!!!

I'm mixed in my review because I've been very happy with the staff at this Public Storage; specifically, I'd like to commend Georgina for her outstanding customer service. She has always been very kind and helpful, and has gone out of her way to make my experience as pleasant as possible. It has been a pleasure to see her when I go in person to pay my monthly fee. That said, I have been somewhat disappointed with the company in general. I find that the cost of rent increases are rather high in their incremental jumps...in two year's time, mine has gone from about $50 to $90. It is becoming increasingly difficult to keep paying this fee. Also, a fine coating of dirt has covered all of my possessions. Thankfully, I covered most of my belongings, but will have much cleaning to do once I am able to remove them from storage. The hours are very good, and access is quite easy with regard to the electronic entry. The physical set-up, however, is difficult for maneuvering a vehicle, and I'm not looking forward to getting a moving truck in and out of there. In sum, Georgina makes a rather difficult experience (the reasons why my belongings are in storage), much more palatable!

I want everyone to know what a wonderful experience we had with Georgina. She was very friendly and helpful and courteous and the property and office are always clean. She is well organized and knows her customers.

From the moment we began using storage space at the South Virginia, Reno address, Georgina was pleasant, professional and completely accommodating. It is obvious she enjoys her work and she aims to please! My experience with Georgina has been nothing short of perfection!

We have been keeping a storage here for years and are very happy with the service we have received from Georgina who handled our account. We have always gotten friendly reminders that our bill is due BEFORE a late fee is due (Thank You Georgina). We would not use any other storage. Also our belongings have always been safe and in tact. Thanks, Mario and Debbie