Moved in today, Pam the Manager was very helpful and very courteous, a nice change from experiences at other properties.
Gotta say, my expectations were exceeded. Pam was super easy to work with. She is very knowledgeable and efficient. I needed to change the size of the unit I rented to a larger one and I expected some issues,but everything went so easy it was refreshing not to have any kind of hassles. I would recommend this facility to everyone. Thanks Public Storage!
Let's see, a two-story storage facility where the elevators go broken and unrepaired for more than a month, any number of "homeless" people living in units (to include at least one with a propane tank for cooking - city/county health and safety inspectors, insurance companies and TV stations who want a story for sweeps period take note), hallways and stairwells often uncleaned ... and for this level of service, Public Storage ups their rates 90% in less than a year! 'Nuff said.
Q hubo muy buen Servicio Exelente
Best storage available
Love the manager always so helpful
I have been there for over 3 years just rent another unit.
Manager Pam is awesome best manager
Always working and giving an ear to any complaint and addressing them also making you feel welcome best manager of any storage units I have rented
This property the elevator does not work to the second floor where my belongings are. It has been over 10 months. I cannot move anything and am disabled. They have been giving a measly 25 off each month and now want to raise monthly rent.
The manager (Pam) at this location is wonderful and has nothing to do with the issue and is very apologetic. The agents on chat are a different story and could care less.
Thanks public storage. I have used them on and off for well over a decade. I tried attaching photos of chat but could not for some reason
A shame!
I have a box at their place.
I have just been hospitalized for 3 months and I was not able to pay for the box during these 3 months.
When I return, wanting to pay my bill, I go to the site and there... my box no longer exists...
I leave 4 messages for Pam (the manager) asking her to contact me on my email because I am currently in France but no response.
For 3 months late ($50 per month) my box was emptied and my belongings sold!!!
It's shameful!!!
My experience was wonderful, Pam thank you for having a great attitude & being so helpful for recommending the perfect unit!
Pam is very nice and pleasant to deal with. She’s fair and polite. If you need a storage unit please see Pam and you will it be disappointed.
Pam was so nice and patient with me especially when I needed to switch units she even helped me find the exact size I needed and a much better price
Highly recommend
Pam is wonderful! Excellent customer service and very helpful.Thank you,Pam!
Pam was very nice and awesome! She upgraded my storage unit to the bottom outside! My storage unit was inside upstairs and the elevator is broken so it was impossible to get my heavy washer and dryer up a flight of stairs so I’m really happy that I don’t have to deal without the hassle ! Awesome customer service!
Pam was an awesome facility manager. Very friendly and easy to work with
Pam was excellent at helping me get into a storage unit much appreciated thank you Pam!
Great customer is wonderful and help out so much
Pam is great! Will definitely return.
From start to finish easy process. Very clean facility and great customer service from the staff. It made moving that much easier. Easy access to highways and centrally located. Very recommended storage facility.
Pam is the Best!!! I love this location. It is very convenient. The move in was also very easy.
Sick of this place . I scheduled move out and they are still charging me.
I don’t like to write bad reviews but in this particular instance I feel like if I had gone ignoring it and not notifying the public then I would be doing something wrong. It’s very dirty inside and honestly looks like it would eventually collapse the whole structure I mean and I think I saw homeless people living there inside of their individual storage units I can post a couple pictures on my next post
Been renting here for a few months now. I was initially pleased with the location but that quickly eroded. My unit is on the 2nd floor and the elevator hasn't been working for 4 months. I had to empty an SUV full of stuff and walk everything upstairs.
Then after being late on ONE payment, they put a lien on my storage unit. That's a bit cutthroat don't you think? Most of the clientele looks suspicious and the inside hallways are usually filthy with debris. Stay away from this place--you get what you pay for.
Ms Pam was so helpful and accommodating in every way. I came from Houston and she helped me choose the best space for me she got me all squared away hassle free. She was amazing. I recommend this public storage location .
Pam is so awesome I really appreciate her helping me out. She is the reason I chose this location. Because of her I am keeping my storage unit for a long time. Thank you Pam 👏👏👏👍👍😁👍😁👍😁👍😁👍👏
I'm a new customer, haven't been there for even a month and sum error occur with my account regarding over charges that shouldn't have hit my account in the time it did.
public storage policy is you have a 5day grace period from the date your bill is due to pay. I know this, I've done business with other public storage for years and I'm administrative assistant with better business bureau... when I acknowledge manager (pam )she immediately help she took on great leadership role to help accommodate cancel any fees that hit my account way before it's time.
I appreciate a merchant owning to correct there error/mistake that shows professionalism . 5stars to manger pam
Pam was awesome! Very accommodating! Thank you so much!
If I could give this place 0 stars I would. I regret ever even coming in contact with this business. After losing my job and having to relocate to a smaller apartment, a friend suggested I use this storage facility. Pam assisted me from the beginning, and at first she seemed okay. But I realized how awful she and the rest of the staff are. My unit was broken into and all of my things were STOLEN. And they destroyed what was left. Pam refused to assist me, and nobody cares. I filed a police report, she said she filed an incident report but of course because no one cares, no one has followed up. DO NOT RENT FROM HERE! You can’t trust these people, they do not have your best interest; nor will they protect your belongings. I regret it so bad, I wish I could reverse time and never rent here.
Just moved into this location yesterday. Had a 10:30 appointment and Gina was able to help me immediately even though I showed up a little early. Got all the paperwork done very quickly and I got moved in easily. In addition to Gina, would also like to thank Pam, who was extremely friendly when I stopped in a couple days before renting.
update · may 2024 · do not rent here it is a Health BIO HAZARD and should be closed down by the health dept - human and animal feces are all over the place in units and on the stairs - place is never cleaned ...
stopped by but it was closed in the middle of the day ....
update as of 2024 - dont rent here they dont tell you the elevator is broken down but they will still put you in a unit on the second floor - had to carry items upstairs
finding out the elevator has been out of operation since 2023
Jim was the best he made everything so easy!
Gina wolfe was very helpful an helped me with my situation..and I noticed that the grounds were very clean
The woman Miss Gina is the best and by far the kindest lady I've met in public storage
This is absolutely horrible, the elevator has been out for months, I can’t get my things out ans they are still charging me. When all I’m doing is trying to get my things out and get out of here.
This morning I sat at the gate for over an hour putting in my code and attempting to log in thru my phone with several other people hoping to gain access. None of us could gain entry. I placed many calls and messages to management regarding this issue and no reply. The gate is broken here at least once a month and doesn’t allow me access in. I store work equipment in my unit. I need access daily at 6am. The office doesn’t open till like 9am and even then your lucky to get a call back regarding any issues. When the gate issue arises I miss work. There is no compensation for this in any way. There is homeless and crack heads actively living in some of the units. The people coming and going are becoming more of a concern.
I was tended to by Pam, who understood my East Coast accent and my humor. She was very helpful and attentive at check-in. Frankly, if it means anything, when I was Yuma, AZ and went to a storage place that I won't mention (ahem...A Storage Place) there were 2 people behind the desk who ignored me like I wasn't there. Thankfully, Pam was very courteous and gave her full attention.
Working with Pam was a delightful experience. She was knowledgeable, patient, compassionate and very professional..we ran into a few snags; of which Pam expertly remedied without frustration. She patiently catered to all of our needs. Thank you Pam, for taking the time out of your day to ensure we received everything we needed. You are absolutely AMAZING!
Pam is absolutely amazing! So patient and so kind! She helped me out and gave me the best service possible and I was so stressed out. She made me level my nerves and made me worry free!
This place is amazing for all your storage needs. Ms pam was so sweet and Helpful Thanks again
Pam was very helpful today. Saved me extra time and directed me to a great unit. I recommend this property to anyone looking to store
Well, I rented a space to park my vehicle for 6 weeks. When I returned, my vehicle had been side swiped by someone (obviously) renting or using the space next to me. It has been over a month and dispute numerous calls and promises of a call back from corporate and/or the owners I've got nothing but unrepaired damage to my car. I requested video information or contact information of the renters next to me. To date nothing has been reported.
Looks like this will go to the legal arena and when I find the party responsible, I will file a police report for the hit and run.
On top of this mess, this business is an absolute mess to try to get a hold of people. Expect hold times of 30 minutes plus only to be thrown back into revolving circulation. Owners do not call back as promised. Employees don't follow up.
Don't know where you should go, but you should rethink doing business here.
I have dealt with lots of storage companies over the years,but nothing beats Pams costumer service.Thank you again for the auction help highly recommend this facility 10 out 10 ⭐⭐⭐⭐⭐
Pam was amazing she was so helpful and consistent.
Wach my favorite stuff please 🙏
If you plan on your rate going up almost every month. And if when you put your 30 day notice in you still pay for the entire month go for it!
Been broken into again and management does nothing went this morning at 9am homeless lady sleeping by main drive in plain site ,My new RV has had the door pried open again and when driving out I noticed 4 more RV with doors pried open .for the increase in price where is the money going not for security, this place sucks don't rent here
I came in just to check out my unit before I brought over my stuff from apartment. And the manager was so helpful with helping me open the door! (Because I'm a little slow, Lol) Then i ask her if she can get me a larger space outside and she not only got me a larger space, she gave me the best price possible that left me smiling. Thank you so much.
Everything is awesome, very fast and convenient, especially the lady in charge there, she’s very helpful. Thanks for everything
I just want to thank you pam for you're help today and how much you went out of you're way to help my family it won't be soon forgotten I also happen to think you ARE a outstanding worker and person all together blessings to you mam🙏💕🙂
Terrible service. No one ever answers the phone, returns your voicemails, or provides any service at all. I would leave zero stars if I could. I did rent a unit however, it was extremely difficult, and in the end I was not able to use it due to lack of service, access and issues. I could not get a refund and they did not seem to care I had any of these issues.
Pam is awesome! Has always been super nice and always helpful! Genuinely the best storage manager I've had.
Gina was extremely helpful. She patiently walked me through all the steps. Gina deserves a raise.
All I have to say is Pam is awesome she has gone above and beyond every time I needed help with anything at this facility, wish all locations had someone like her working there definitely check this place out very secure and super helpful. Location is kept very clean and restrooms are also. But I cannot say enough good things about the front desk manager pam give this lady a raise👍
Public storage in general sucks. If you have a problem, you can't talk to anyone for customer service. It just takes you to a voice system.
You can never reach anyone at your property and if you leave a message, maybe they call you back.
For the most part, they just want your money and leave within a year or less or they raise your rent every year.
PAM IS INCREDIBLE!!!! We made the move from out of state and were worried the unit we reserved would be too small and she assisted us in getting everything fixed immediately. I've never received such polite and fast customer service in a storage facility before. 10/10 recommend doing business with this team!!
Great place..and pam is the best
‼WARNING‼ I WOULDN'T RENT HERE IF I WAS YOU‼ I had a unit there for over 3 1/2 years. Last year I would go to retrieve items and notice I couldn't find some things. This past January I went to my unit to discover multiple large bags were stolen out my unit. I didn't notice until I got into my unit because the lock was still in place, but I did notice at first attempting to unlock the lock the key wouldn't fit. After a few attempts I was able to open it. Someone popped the lock somehow. Employees seem sketchy as if they may have some type of involvement by the way there were acting about the situation.
I've been paying insurance through OrangeDoor (insurance offered through Public Storage) on my unit since I've had it. I filed a claim through OrangeDoor for the stolen items and they are currently not trying to grant my claim.
Oh and top things off I had my unit broken into for a second time a couple weeks ago. They didn't notify me by phone only through email. The attached on the door that holds the lock on the door was replaced completely and I discovered more items stolen. I'm in process of moving my items out.
Elevators not working no one in the office to assist customer service didn't know nothing about the elevators down poor poor poor service I should of read the reviews before renting too much trouble to remove items in storage do not rent from this company
DO NOT USE PUBLIC STORAGE. Complete robbery from this company. You'll get an insane price increase every few months. There are better options. There's even been articles out about how they price out of control. Do your research and find a better company.
Price keeps going up for storage and the elevator is broken so you have to carry your stuff up the stairs. They can't fix the elevator because it is said they can't find those parts to fix it since it's old.
Pam was very excellent in Assisiting with all my needs . Definitely recommend public storage.
Pam and her Boss Dawn were amazing and very knowledgeable and helpful. Thank you ladies.
Pam is amazing! She was very informative and incredibly kind throughout the whole process of me renting my first storage unit! Best service I’ve had in general in a long while :))
The best place affordable prices and Excellent customer services and helpful
The lady Pam at this location was OUT OF THE WORLD 🌎!!!!! VERY EXTREMELY NICE AND HELPFUL.... GREAT SERVICE.
Quincy was awesome and a huge help, the service was incredible. Thank you so much.
Quincy was a huge help. Made the storage process. Super easy. Highly recommend.
Terrible and I will be vowing at complaining with the Better Business Bureau.
This young gentleman named Quincy was extremely conservative and helpful beyond any service I have ever experience. He understands the duties as a well managed and supervised employee in the U.S. and to be honest even Internationally. He has provided exceptional support in my fresh stay in Las Vegas, NV.
Brian was awesome taking care of everything
Quincy was super f*ng cool. Helped me out a lot loved his energy !
Amazing service and very helpful. Pam and Robert are great‼️
Pam was great! Thank you!
Amazing customer service. Pam was so helpful and kind. My first time renting out a storage place and she made my experience easy and quick.
Just transferred over from across the street at smart stop to over hear what a good decision I should have made 9 months ago over here place is very nice n clean staff professional units nice spacious and clean and there units are enclosed on top to secure people won't climb from the top unit to unitbsndbstrs from people very happy coming here and suggests everyone to do thr same
I don't know if she's the manager or a regular employee but she's second to none.
I Thank Her ( 1-7-23 )
I recently rented a storage unit at the West Flamingo branch. Pam was extremely kind and professional. She was awesome and easy to work with. I would absolutely refer this location to friends and family.*****
Don’t Rent this Storage‼️
Worst service ever❗️The elevator is broken since last 1 Month‼️
Customer service is excellent at Public Storage Miss Pam is the bomb and we'll help any and everybody get it done she's always thereI
The lady in the front office gave us outstanding customer service ,she quickly solved the issue we wqs having when signed up ,thank you for your speedy response and adequate customer service ....Andeea Alonzo
Been trying to clean out a locker and it is a literal nightmare dealing with this location and Yolanda. Came down Friday at 940 am because they open at 930 am, doors locked, lights off in office. No one answers or responds to voice mails left or calls. Came back after Yolanda calls Me to tell me pick up your storage locker. Anyway after a bunch of attitude from her, she doesn't even give me a code so I can get in and out without waiting for her. Took one load at 230 pm, came back at 345 pm, they close at 6, light on in office, door locked, her Hummer H2 sitting out front, no one answers phone, no way to get into gate, wasting time and gas. If your worker cannot be on the job, and no she is not walking the facility as I asked two other people that came out if they saw anyone, then she needs to be fired. Writing this review at 410 pm after waiting 25 minutes, blasting horn, calling office and more. Waste of time. Apparently she's upstairs sleeping as there looks like a office or bedroom above the office. I have videos and pictures to show anyone that cares about this at PS.
Pam was fabulous quite a help
Great service. Thanks Pam!
Martel Hicks went out of his way. Did an excellent job. Definitely
would recommend this location. Just ask for Martel!!!
Pam helped me out perfectly! Super easy! Glad I went with them.
Won’t go anywhere else for my storage needs after this!! Such a great easy experience, the staff is incredibly helpful and attentive. I personally worked with Pam but I have yet to have a bad experience with anyone. They do not overcharge you, the location is very convenient. I highly recommend this place to anyone who may need it! Thankyou so much for all your help, I couldn’t feel more safe with my belongings here.
My wife and I went to talk with Pam after my wife had spoken to her over the phone. Pam greeted us with a great attitude and smile. She showed us availability and prices of their storage units. She answered all our questions and had patience with us. I truly recommend when you visit this place ask for Pam.
My name is Josh. I rent a small unit for about a year now. This review is to say thank you for the new management. It was needed. I was pleased to have met Pamela new management while she was walking around cleaning up public storage. Something that rarely was done before. I introduced myself and she was very kind and also mentio she'd be around if I ever had questions about the units. I've noticed the grounds to cleaner now and swept . Pamela I thank you for your customer service and thank you public storage for Pamela.@ W Flamingo & Jones
Wow! I called two other storage places to get help with info on a unit and how it worked and this was the first one that was actually helpful. My husband and I are needing a large unit because we are moving and Pam was so nice and patient with my million questions. She gave me all the info I was asking for and she was kind. She helped me feel like my belongings would be in safe hands. It's very hard to find kind and helpful service lately, THANK YOU!!!
Called to get pricing and spoke to Pam… she was very polite and courteous.. I’m in the process of moving there to Las Vegas and she helped me out with all my questions and put me at ease!!
Pam was very respectful and polite I was inquiring about pricing and spaces want to move my son here from out of town she was very helpful.
I would like to Thank Damein for being Awesome! His Customer Service is Phenomenal. This facility is very Clean and the climate control area units even Better. He goes over everything with you to make sure you are comfortable and know what to expect when renting at his location.
Thank you for taking your time and being very patient with us. Great Experience.
Very rude manager. Didn't have "courtesy carts" to use at move it. Had to move to second floor box by box.
Got three weeks behind on my payment and the manage threatened my stuff to go to the auction, my credit be messed up and then hung up in my face.
We have a car & a storage unit here. Great location to store a car because there is a gas station & two car washes next door. Really helpful when storing or taking our car out. The staff is great & takes daily inventory of the vehicles in storage. That give us comfort our car is safe when we're away. They take good care of the lot & storage building. We see maintenance often cleaning & updating things on the property. Noticed they've added a port-o-potty, super helpful when you're at your unit for an hour or 2.
JC was awesome in her customer service. Thank you for taking good care of me
Let just say this place not only was there for me also my friends very cool please rent a spot...
By far this was the cleanest storage facility I have ever been too. The manager was kind, courteous, and didn’t make us feel rushed. He greeted every customer he saw on the way to show us the space.
Overall good staff. Only problem is the rent hike every couple months.
They make you buy the lock there storage prices have gone up after covid