Public Storage Self-Storage Units at 6601 W Charleston Blvd, Las Vegas, NV

I ordered a storage unit online. They took $51.66 which $19.99 was for a lock. I didn't need a lock because I already have one. I visited the site twice and was unable to gain access. The office was closed BOTH times. I called and left voice-mail and never received a callback. I called customer service and the only reason I spoke to someone is because I said I wanted to upgrade. I asked for a refund and they said they can refund $9. So I am disputing it with my bank. The charleston public storage is rotten. Not to mention they put notes that stated they called me back and left a voice mail. Which is a straight up LIE. I am going somewhere else for storage. I never gained access to my unit, never received the $19.99 lock I paid for, never one time entered the gate. Crooks!

Sandra was amazing! Made the process very smooth and efficient.

Sandra was amazing in helping me and answering all my questions.. I am beyond satisfied with her customer service

Good place and leí is really nice

I love this place and Lei was really nice

I had an very pleasant customer service experience when I moved in earlier this week. Let, the woman who was on site that day was extremely helpful in assisting me with an issue I noticed when moving into my unit. The unit in question had a faulty handle. When I relayed my issue to Let, she immediately started looking for another available unit. To my surprise, I was able to upgrade to an even bigger unit, at a really great price! The facility can definitely use some work though. It was very dirty, with discarded belongings strewn around the inside and outside of the building. Hopefully they can hire another worker to clean up the facility while the office worker can assist customers. All in all I loved the customer service here and I am satisfied with my new unit.

Sandra was amazing. Great communication and very sweet lady

Sandra was amazing!

Back when it was cheap to rent here there were many things I would let slide. However, a little less than a year ago they raised the rent. I figured improvements to the property would be made. I was wrong. No improvements were made, in fact, they’re not even keeping up with maintenance, one of the two elevators on the property has been broken for months. Then they raised rent AGAIN. Shame on these property owners and managers, they have no business being in this business, they’re like slumlords. Access to this place is also ridiculous, after 6 on the weekdays and after 5 on weekends you can’t even get in. The carts can rarely be found when needed and it seems like there is never anyone in the office. This place is just bad. Do yourself a favor and rent somewhere else. A little further out Summerlin Parkway is a clean, nice and well lit facility that can be accessed until 9PM, 7 days a week. And the office is staffed. And carts are abundant. And it’s cheaper. There was value at this place when I first rented about 18 months ago, today though it’s a steaming pile of overpriced trash. How TF are you going to raise the rent TWICE in a year and not even keep up on maintenance?! Maybe this review should be a 1 star.

Let me start by explaining my one star rating if I could give half a star I would, I was wondering about this place when I first came here 6 months ago by people that were moving out, it is an awful storage facility I have rented many storage facilities and none have been as bad as this one there's been a couple times where I was overdue on my storage rent and had fees added and even my storage locked out which I understand but each time that I paid the late fees and reinstated my storage access they've lied to me about it being fully accessible and sometimes I didn't gain full accessibility until almost a week after paying it after being lied to you on the phone about it being completely accessible I've gone through this a few times with them and I'm just warning everybody considering using this facility to be careful they treat your property like it's theirs

Lei is wonderful. She gave great customer service

Julie was very helpful & my experience was great!

Julie was very sweet to me today and very respectful and I came in not feeling so well and she made me feel very good and understood everything she said

Great place, kind and helpful staff!

Lei gave out very good customer services

Julie was very helpful with my move this morning very easy

Julie helped me with using the public storage app. Excellent customer service, friendly, helpful, and knowledgeable. Made my experience great considering it’s my first time using a storage facility.

Thank you Julie you are such a big help and so amazing sweet polite, kind and amazing customer service highly recommending

Julie was awesome

Great customer service from Julie. She went above and beyond to help me with some questions that I had. Making my experience with public storage a good one

Very professional and helpful, I was helped by Julie

Julie, A++++service

If you have important stuff, not a good idea to put there there is no AC or heater inside of the storage smell and is dirty.

Do not Rent for them They also take your money and lock you out your unit down

loved my experience, great customer service and clean space. thank you!! :) new manager is amazing.

This place is terrible. My first day moving my stuff in was the worst and today was a joke, got into the facility but couldn’t get access to my unit, the place was open at least according to the website. Good luck trying to call and actually talk to a live person or the site manager they don’t answer their phones. Spent a hour trying to talk to someone live and my bill is paid BTW !!! I left 2 messages and they didn’t call back regarding the issue

If you had a 0 star rating that would be their rating. Public Storage as a whole are the worst Storage facility company. Their service sucks, they have no security. Our storage was broken into twice at 2 different locations. One in San Gabriel, California the other Las Vegas Spring Valley area in Nevada

Aggressivley expensive, will not work with you, closes at 6pm??? This place is a travesty and the staff is absent and uncaring. DO NOT STORE HERE.

Lei is a super hero and very helpful.

The manager is a really nice woman and will ensure to give you such a nice experience

Thank you for your good service Lei, you always been so helpful; this is my second year and I have no complaints. My belongings have been safe for more than one year in a storage unit at this place

Went to get my items from storage to vacate it because they raised the rent to almost $400. When I arrived, the weekend before the first of the month. I saw that the lock we had purchased and placed on the storage door had been removed and an unknown lock had been placed instead. My husband and I went to the office and spoke to the person in the office. They said they did not know said lock, but they would get someone to come and cut the lock on Monday, the day before the first. When Monday came, I went to the storage to retrieve my items and noticed that the lock was still there and had not been removed. Again, I went to the office to speak to someone but the office was locked. There was a vehicle parked in front of the office, lights were on inside, but doors were all locked. Went looking around the property for the manager, but they could not be found. Called numerous times & left a message. No one called back. We had to break the lock ourselves, just to get inside and find that our items had been ransacked and scattered around. We would pay our storage each month, regardless of whether it was late but it was paid.

Trying to contact a human. Left note on door moments ago.

It was very easy to reserve a unit online. Everything was set up and ready when I moved my stuff in. Any calls or questions were answered in a timely matter.

Horrible. Not enough carts roaches people sleeping I units and I am behind for May and part of June and they want $411.00. Wont even work with people charging late fee on top of late fee and lien fee on top of line fee. I can't wait to get my stuff out of this place

Place is dirty, facility manager is rude. We were told that we could do something, there is a way to talk to someone that’s spending money for their belongings to be safe and secure. He didn’t want to hear it, we open at 6 am come back then. Slammed the door in our face. As soon as I get settled in to my new place, I will be removing all my belongings and going somewhere else that is cleaner, that is nicer, and that is appreciative of my business The place stinks. If I could give them a -1 I would. You don’t treat paying patrons like that!

I’m writing this on behalf of my mom we’ve had good experiences since being here. Until today where we were told were was were going to be given access to her old unit as she just moved to a new one. We sat there for around 30 minutes as we were told we could go in and was even given a special code to get in. I ended up knocking on the door after talking to after hours 800 number. The on site manager was rude. I understand it’s after hours but i personally use to work at public storage and maybe it was just the district I was in wouldn’t have been so rude. He could have at least try to understand and listen to what’s being said as we just spent over 30 minutes at the gate and he had his friend leave and saw us as well. I just think he could have been a little nicer and had some compassion since we do spend money at the facility. The only reason for 2 stars is because the other relief managers that have been there have been so nice.

Thank you for a great rental experience. Lei did a wonderful job helping me finish my rental.

I’m actually still parked outside with 20 minutes before it closing and whoever was at the front office duck down and ran off site looks like I won’t be renting here

Lei is the best

Booked online, simple process went ok. I paid for a next day move in. Get my confirmations then I notice the hours of operation. 6 am. To 6 pm. ! I'm like are you for real? All the other public storages are 6 to 9 pm so I go through the ringer on the phone trying to talk to a real person and I explain to them once I do that I need to transfer to another public storage 3:blocks down the street because I can't live with these hours. The device rep tells me not to be concerned all Public Storages are 6am to 9pm. A little sceptical I end my call with the rep and go the next day (Sunday the 22nd of Jan) and it gets worse from there. First off I get there at 4:00 pm. To unload and spend 20 mins walking around trying to find my unit. When I do find it I roll open the door to find the lick I paid for that they confirmed would be in the unit. Well it wasn't and I had to get the equipment out of my car so I haul butt get it unloaded figure I would have enough time to run to Walmart and buy a lock before they close and it's now 5:10 pm. I just unloaded over $3500.00 worth of tools and supplies into this unit. I get to the gate and it says the place is closed? It wouldn't open per the app but did open using my code. Here's the real problem they close at 5:00 pm on the weekends I just find out the hard way. This is ridiculous period fo storage hours and I'm all over the phone again wanting no needing to transfer to another location down the street that has realistic hours. I'm told that to do so I will lose the admin. Fees? This is also stupid when that fee. Was 29.00 and they didn't even do much as put the lock I paid for in the unit like their email said they did. The only reason I gave them 3:stars is because they didn't lie , yes it was a public storage alright. That's one star. Next is the place was clean, that's two stars. And the third and last star was a friggin mistake I accidently hit 3 instead of 2. Now tomorrow I'm going to complain all the way to corporate if need be requesting a transfer to another public storage. Without losing this fee. so what I really want is the owner to respond to my review in a positive timely manner telling me he is sorry for his lazy manager who can't even provide my lock and that yes these hours are ridiculous and that he will gladly grant my wish for everybody out there in review land to see. if he does he can keep the 3 rd star in my rating.

Run leave don’t give them any of your money. Got robbed twice and they don’t do anything about it or care. Dirty facilities, no one ever there, broken cameras !!! Your stuff is not safeeeee get out now the insurance company is a joke too!!! this location needs to be investigated

My experience was absolutely awful. I can't even begin to imagine how Public Storage runs their business this way. The set up was easy I did it online, a man called me on Sunday to confirm my move in & said okay we will see you then. Doesn't that mean that a human will see me then? Why confirm if no one is going to be there anyway? So me and a coworker, my moving truck and $150 hr moving company came with me. No one in the office so i call the # on the door, where I am told that the property manager comes back every 20 minutes. Then she tells me to go online and fill out a paper i had already filed out and that I would get a code to my email after a few minutes. It seemed to take a very long time to get that information so while i was waiting I notice a man go into the apartment connected to the office, and I ask him, hey do you work here? No I just live here, the guy that worked here quit. I don't know what they are going to do. I got a map of the place with my code. Where the heck is it written that B143 is even on the map at all? Its not. Then I needed a code that wouldn't work to get in the building, another client of PS helped me get in or else I would have wasted more time, you wasted my time and my money.

Put a dolly or two at each door!! We pay to much to struggle 😪 its common practice at every other place

No one is ever at this property the management do not call back I have been trying to get in my unit for three day due to someone tampering with my Lock an they have not done anything or responded call back or showed up fir the appointment set

Jim was very friendly and professional. He was training a new employee what I had seen Jim is a very good trainer, he guided me to my storage unit and advised me of the public storage app. I’m very pleased with my service at public storage.

I've had a unit since 12/2022. There were billing issues the first 3 months. They finally got corrected in March. In April they sent a notice that the rate will go up in May. It was not 30 days notice as required by the contract, but I didn't dispute it thinking no big deal. What are you going to do about it? This is exactly the business model of Public Storage. I turned off auto pay just so I could change the payment card and I received a voicemail asking if I was vacating the unit so they could rent it to someone else. I found that beyond unprofessional. May 22nd I could not find my key or another item I needed so I went to the location to offer to pay to have the lock removed and replace it so I could retrieve an item. I was there during business hours, nobody there. Called multiple times, no answer. I ended up finding the key and item. July 3rd I was in the area and had the cash in my pocket to pay for July. My contract says no late fee until the 6th. I get to the location and again find nobody there. Again I call and nobody answers. July 6 I am charged a late fee. I again figure nothing I can do about it and figure I'm already paying the fee I will wait until Saturday the 15th when I can better afford it. July 14th I receive 2 phone calls from 2 different numbers trying to collect the rent. I told both I would pay the next day. Both told me they no longer staff the office without an appointment. The 2nd person told me this policy started in March. I asked when I was notified and he conceded that there was no notification. So, my several inconveniences and the late fee are the result of a policy change I was not informed of. He offered a number for customer service to request the late fee be waived but hung up on me because I said this is bs before providing the number. I searched on Google and found the customer service number. I explained the situation to customer service and requested that 1) a notice be sent telling me that the hours are now by appointment only and 2) the late fee be waived. I was placed on hold for 30 minutes before the call was sent back to the automated menu. That resulted in me leaving this review, updating the hours on Google Maps and I will be filing a detailed complaint with the Nevada Department of Business and Insurance, who regulates self storage in the state of Nevada. Edit: Within minutes of posting my review someone from the district office called me. She stated that all fees on the account must be paid before any fees can be waived. Then she disputes that I ever called from the location. While I was busy getting my Google timeline and phone records aligned to tell her which number I called that was on the door, she asked if I was a cash customer. I hung up. What exactly is a cash customer? If I have cash and I am at the location I would think cash would be accepted as legal tender "for all debts private and public." If I am not physically present it makes sense to use payment methods both parties have agreed to utilize. At the end of the day, public storage has absolutely horrible service by design because, what are you going to do about it? The district office representative does not dispute anything I have said. I do plan to file a complaint with the state and watch for any city council or county approvals they need so I can file objections and appear in opposition. Public Storage won't settle for just having bad practices, they have chosen to call three times in one day to harass me and me retaliate for providing true information in a review.

Friendly Staff

Wish I could give ZERO!!!! Elevators are always broken. Insulation is hanging from the ceiling. Gate closes at 6pm. Nobody is ever in the office!! Lack of communication is awful. They can get on the phone to request payment but not resolve issues. I put in online to move out on the 16th of this month and expected to pay from the 1st to the 16th and they lady said I had to pay for the entire month even though I wasn't utilizing the unit for the entire month. They revoked my access on like the 15th so I couldn't even move out. My stuff is sitting in the storage and now they put a lien on my unit. I have left messages and nobody has called me back. This storage place is the WORST ever!!!! GOOGLE GIVE US THE OPTION TO CHOSE ZERO OR EVEN NEGATIVE NUMBERS. This location deserves a negative 10!!!!

Wish I could give zero stars. This might be THE worst storage facility in all of Las Vegas. There is RARELY any employees available, they have ONE CART for the entire place and only one of two elevators works. Cecil is nice and tries hard, but the rest who work here are WORTHLESS. All of other customers I spoke with HATE this place. Trying to get anyone to return a call or get them to come down to DO THEIR JOB is next to impossible. BEWARE if you rent a unit here or win an auction YOU WILL BE SORRY. I will NEVER do business with this clown show circus again.

Never had an issue with the place. Elijah the site manager is really helpful. He anwered any questions I had and made my rental process very easy.

It was a pleasure meeting and having the opportunity to help and assist in getting my storage she was the best a great helper Thank you so more Bre and manage bre your the best

Bre was very nice and helpful. Love it!

Really not pleased with service. Lack of communication, charged unfairly based off of verbal communication. Poor service. Poor follow up. Only one elevator works (sometimes) otherwise you are unable to access the 2nd floor. Would recommend looking elsewhere.

I would give this place a 0 star if I could! If you like to be aggravated, inconvenienced and overcharged then this is your place. The rent increases every 3 months.

QUINCY IS GREAT TO WORK WITH. KNOWLEDGEABLE SND PROFESSIONAL!! THANK YOU QUINCY

Quincy was a great help!!! This was my first time renting a storage and he made the process very simple and fast. It was a pleasure working with him

Quincy was soooo… very helpful!!! He made my day! -Thanks!

Michele is awesome… She treated me like I was the only Customer she had!

This team has been great to work with! Thanks so much!!!

Easy and ceamless service. Martel did an excellent job effortlessly setting my account and storage information. Thank you!

Jim is the greatest....

Jim is the Man . 5 Star service

Jim is great

I made a reservation online and Jim, the manager, called to confirm my reservation promptly to make sure my move-in went as smooth as possible. When I arrived, I noticed that the property was very secure and kept clean. Jim was so friendly and helpful through the whole process! Thanks again :)

JC is awesome thorough and so so pleasant and showed unit and was a breeze great experience....please stay 👌

Jim is amazing! He was efficient and explained everything thoroughly. The facility is super clean. We are so happy that he runs the property at 6601 W Charleston.

Thanks Jacey for your 5 star customer service

Thanks jacey so cool love her vibe and very helpful

JIM is the best 💯 Thanks for your stellar customer Service ‼️

Mark learning fast a providing great customer service and helping to understand storage process.

Jacey is amazing, thank you fort the customer service today

Jacey has 5 star customer servcie and always have a smile also very friendly thanks jacey!

I came to rent storage space today & Jacey showed me several different spaces to rents & I got what I need. She's soo very helpful & very friendly & great customer service. She should get good pay & she's big asset to the company

I’ve been working with Jim at this location for over a year and he provides great customer service!

Very helpful!!! Appreciate you guys for letting me get in a few hours after hours in order to get all my stuff out for my cross country move!!