I'll give this storage 5 stars there was a problem and they took care of it before I found out then call you and let you know public storage care about your personal things thanks the people that love they job
THIS IS A GREAT STORAGE THEY DO WATCH YOUR STORAGE BY KNOWING WHO COMES AND GO BY FACE AND NAME THAT'S A VERY IMPORTANT THING ABOUT GOOD BUSINESS GOOD JOB
Great place! Service was great as well. Definitely worth it!
Mick was amazing; he helped me pick the right location closer to my house. He is so professional and kind. Thank you, Mick.
After having months of issues regarding my rental space, Laura was a HUGE help , she provided me with excellent customer service. All my questions and request were handled professionally. Thank you for all your help Laura.
Not an easy move in or out.
AVOID 🚨
Rented a 5x10 here, one day later, latch broken off and property stolen. Never contacted by anyone. Absolutely nobody manning the office except for visiting staff from other properties that take no responsibility for this property. Avoid this property if you value your belongings.
I scheduled a reservation to get into the storage nobody works at either one of the properties that I'm told that someone is going to contact me so that I can get the passcode to get into property I had to call multiple times then when I finally get it the app does not allow you to access remotely with your phone because you're out of range you have to get out in the hot sun to physically punch in a code to get into the property then I'm on the payment date I'm sent a link that won't load then they charge overcharged me twice and then the third time of a smaller amount only reason that I have my property there is because they don't have anywhere to put it
This facility is disgusting, lots of crackheads and homeless people living there. Very poor upkeep. Hours are incorrect. Place closes at 5pm. Says it’s climate controlled, lies. 80 degrees minimum. The smell is horrendous. This is what you’re greeted and welcomed with upon entry 9/10 times.
Excelent service!! Thank you so much!!
It was a horrible experience. They have two flatbeds. I had to wait two hours to use it. The front office. The air conditioner does not even work for the older lady that works in there. Overall experience was horrible.
I just wanted to say thanks to Pam..Peterson I think it was..she's was incredibly nice and helpful. The neighborhood is seedy to say the least but she insured me my belongings would be safe..
Always people going in and out. I took all my stuff out thank God!
This property is convenient and Pamela is great to deal with. She is very knowledgeable and answered my many questions.
Public storage is an absolute joke.
Wonderful nice people who answered all my questions. Pleased to rent
Highly recommend this facility. It is very clean. I give Pam 5 stars as well. She helped me out on two different occasions and solved the issue. She also retuned my call.
I've had storages before in different locations but this location has been a great experience and I owe it all to pricila she is so sweet and very helpful. Always has a smile and so kind when we have the pleasure to see her. For more people like pricila
Pat is super! Professional and kind.
My storage was somehow broken into (although my lock was not tampered with) & my stuff was ransacked. Boxes that were taped were opened, a tub of shoes stolen & lots of my b&bw candles were stolen. I notified the property manager & he acted as if it’s IMPOSSIBLE to pick a lock that requires a key to open. I have to just take it as a loss & added on a combination lock for extra security.
My interactions with Pamela always put a smile on my face! Was planning to leave after market rates in Vegas went up, but was kindly offered an extension on my original rates and will be staying :)
Everytime I come here there's never any carts and staff are useless.
Manager Pamela is the best I appreciate her 💯💪🏿👍🏿😎❤️
Quincy has been such a blessing 🙌in a dark hour and very pleasant highly grateful and recommend
I have a unit there for years decades
Elijah helped us greatly!
Micheal was the prime example of a good customer service Rep. He was so kind and understanding. I appreciate him so much. If there were more like him public storage would Rate a 10 all the time. Thank you Micheal
The storage unit was nicely located ans the front desk employees were super nice. The only reason I gave four stars is because the storage closed early during the weekday and weekends.
Pamela and Quincy were truly amazing. Excellent customer service.
Never leave reviews but Quincy really helped me find a storage solution fast. Definitely went above in beyond to figure out how he could help me.
Mr. Martel at 1881 Decatur was sooooo awesome. Attitude, personality, patient. Made sure my daughter didn't get more than she needed. His hospitality is 10 stars plus above. Thank you Mr Martel
I've been with the storage for about 4 years and everything in there is so dusty and dirty to the touch. The outside atmosphere is somehow creeping in underneath the door such as leaves and dirt which I don't like. I'm seriously considering changing storages. Other than that no real contact has been made with customer service other than they keep raising the prices which again I don't like. Another reason why I might change storages. I will say they did work with me during the covid months (latter part of 2019) and lowered my storage fees for a few months but then soon after raised it back up and even higher.
Update 11/25/22: I have paid my bill but somehow the lock is never removed after payment received. This has caused me to be inconvenienced; therefore, a star was removed.
Ms.Pamela is amazing! Helpful, accommodating, understanding and professional. Her help during this process of storing my deceased mothers things has made it a little easier to bear. Thank you for everything!
Pamela was very sweet and very helpful! She even brought me a drink while I was unloading my truck alone in the heat. Thank you so much Pam!
Nice place but if you work from 9-5 ,go somewhere else because their hours suck! And as far as online payments 😂😂😂😂😂 it nevers recognizes my phone number or my email and I've been renting there for months!🤔
High priced and closes early but very friendly staff.
If you start a rental and you're going to the storage place for the first time do not go there on a Thursday or Friday , The first time you go there the employee needs to take off the old lock. You might be able to gain access to the facility but you won't be able to get into your storage because the previous lock is there. The person who works in the office does not work on those days. So if you start a new storage rental the first time you go there should not be a Thursday or Friday
My experience has been professional and courteous over the phone and in person. I found each staff member had a positive solution to my needs. Good locations.: lake mead and Decatur (Sherri with an i) Sahara and Decatur ( Brian). The staff represents public storage image and branding.
Big size place but great employees really help. Especially the front lady. She works hard to make sure all is good for you.
Liked this location Ms Pam was helpful and help me with finding the right size unit to fit all my stuff. MS Pam I would give you 10 stars if I could. You are the best
I stopped by to talk about getting a unit. The lady who helped me (Miss Pam) was very helpful, courteous and knowledgeable. She was excellent. Thank you.
PamelaIs very nice and very professionalAnd also very knowledgeable about this propertyAll right time was very nice
The woman who helped me on the phone Pamela was very knowledgeable about the prices and units. She was very polite and a pleasure to deal with today this politeness is hard to come by I will be probably be renting a unit with her. She is a keeper and an asset to your company.
Brian is Awesome!!! Thanku so much for everything!! Great customer service
Time for me to move out. There was some miscommunication but Nick jumped right in to help me out without additional charges..THANX NICK! From the day I moved in 7+ yrs ago, they have gone out of their way to always help me. I know my personal items were well care for.
From the first phone call to my move in it has been wonderful. Lynnett was very helpful with choosing my unit size and with the move in. The place is VERY clean and I feel my stuff is safe. This is my 2nd time with Public Storage and I'm not disappointed. This PS site is run by an OUTSTANDING PERSON and I recommend it to everyone.
Friendly and very helpful staff.
Front desk lady Trina put me in the perfect unit for my storage needs. I recommend this branch location.
Pamela was great to work with, and beyond helpful.
Pamela was great! She helped me pick a unit that fit my needs. She was very sweet and I had a great time leasing my unit.
PAMELA WAS VERY HELPFUL AND NICE
The District Manager is awesome. Mrs. Pamela has the best customer service attitude. Love it
Very nice lady. Felt welcomed. Very clean
Was here helping a friend get a unit and Ms Pam was so kind and courteous. The facility is nice and clean. When I need a storage unit, I will be coming to this location to see Ms. Pam
This public storage location is great. Pam was very helpful, patient and informative. She answered all of my questions, was very nice and professional.
Pamela is nice and I really like this place. Staff is very helpful. Prices are good 😊
Ms.Pamala was amazing and went above ad beyond to help me get the right storage unit and get everything moved in.
The female manager was really helpful. I really appreciate her service.
Pam was very helpful and greatly to have a manger like her to assist me in my time of need