Public Storage Self-Storage Units at 2727 S Decatur Blvd, Las Vegas, NV

My storage was somehow broken into (although my lock was not tampered with) & my stuff was ransacked. Boxes that were taped were opened, a tub of shoes stolen & lots of my b&bw candles were stolen. I notified the property manager & he acted as if it’s IMPOSSIBLE to pick a lock that requires a key to open. I have to just take it as a loss & added on a combination lock for extra security.

My interactions with Pamela always put a smile on my face! Was planning to leave after market rates in Vegas went up, but was kindly offered an extension on my original rates and will be staying :)

Everytime I come here there's never any carts and staff are useless.

Ok

Manager Pamela is the best I appreciate her 💯💪🏿👍🏿😎❤️

Quincy has been such a blessing 🙌in a dark hour and very pleasant highly grateful and recommend

I have a unit there for years decades

Elijah helped us greatly!

Micheal was the prime example of a good customer service Rep. He was so kind and understanding. I appreciate him so much. If there were more like him public storage would Rate a 10 all the time. Thank you Micheal

The storage unit was nicely located ans the front desk employees were super nice. The only reason I gave four stars is because the storage closed early during the weekday and weekends.

Pamela and Quincy were truly amazing. Excellent customer service.

Never leave reviews but Quincy really helped me find a storage solution fast. Definitely went above in beyond to figure out how he could help me.

Mr. Martel at 1881 Decatur was sooooo awesome. Attitude, personality, patient. Made sure my daughter didn't get more than she needed. His hospitality is 10 stars plus above. Thank you Mr Martel

I've been with the storage for about 4 years and everything in there is so dusty and dirty to the touch. The outside atmosphere is somehow creeping in underneath the door such as leaves and dirt which I don't like. I'm seriously considering changing storages. Other than that no real contact has been made with customer service other than they keep raising the prices which again I don't like. Another reason why I might change storages. I will say they did work with me during the covid months (latter part of 2019) and lowered my storage fees for a few months but then soon after raised it back up and even higher. Update 11/25/22: I have paid my bill but somehow the lock is never removed after payment received. This has caused me to be inconvenienced; therefore, a star was removed.

I believe I am receiving what I purchased, but the company as a corporation, is greedy and the customer is not always right. The local facility personnel knows the logic of how things should work much better than corporate could ever imagine through their green glasses. My suggestion. Avoid the corporate website and customer service phone numbers, and only buy directly from the facility. My three stars would be four stars if my experience never dealt with anything corporate.

Ms.Pamela is amazing! Helpful, accommodating, understanding and professional. Her help during this process of storing my deceased mothers things has made it a little easier to bear. Thank you for everything!

Clean and friendly

Pamela was very sweet and very helpful! She even brought me a drink while I was unloading my truck alone in the heat. Thank you so much Pam!

Nice place but if you work from 9-5 ,go somewhere else because their hours suck! And as far as online payments 😂😂😂😂😂 it nevers recognizes my phone number or my email and I've been renting there for months!🤔

High priced and closes early but very friendly staff.

If you start a rental and you're going to the storage place for the first time do not go there on a Thursday or Friday , The first time you go there the employee needs to take off the old lock. You might be able to gain access to the facility but you won't be able to get into your storage because the previous lock is there. The person who works in the office does not work on those days. So if you start a new storage rental the first time you go there should not be a Thursday or Friday

My experience has been professional and courteous over the phone and in person. I found each staff member had a positive solution to my needs. Good locations.: lake mead and Decatur (Sherri with an i) Sahara and Decatur ( Brian). The staff represents public storage image and branding.

Big size place but great employees really help. Especially the front lady. She works hard to make sure all is good for you.

I stopped by to talk about getting a unit. The lady who helped me (Miss Pam) was very helpful, courteous and knowledgeable. She was excellent. Thank you.

Liked this location Ms Pam was helpful and help me with finding the right size unit to fit all my stuff. MS Pam I would give you 10 stars if I could. You are the best

PamelaIs very nice and very professionalAnd also very knowledgeable about this propertyAll right time was very nice

The woman who helped me on the phone Pamela was very knowledgeable about the prices and units. She was very polite and a pleasure to deal with today this politeness is hard to come by I will be probably be renting a unit with her. She is a keeper and an asset to your company.

Brian is Awesome!!! Thanku so much for everything!! Great customer service

Time for me to move out. There was some miscommunication but Nick jumped right in to help me out without additional charges..THANX NICK! From the day I moved in 7+ yrs ago, they have gone out of their way to always help me. I know my personal items were well care for. From the first phone call to my move in it has been wonderful. Lynnett was very helpful with choosing my unit size and with the move in. The place is VERY clean and I feel my stuff is safe. This is my 2nd time with Public Storage and I'm not disappointed. This PS site is run by an OUTSTANDING PERSON and I recommend it to everyone.

Friendly and very helpful staff. Front desk lady Trina put me in the perfect unit for my storage needs. I recommend this branch location.

Pamela was great to work with, and beyond helpful.

Great job

PAMELA WAS VERY HELPFUL AND NICE

Pamela was great! She helped me pick a unit that fit my needs. She was very sweet and I had a great time leasing my unit.

The District Manager is awesome. Mrs. Pamela has the best customer service attitude. Love it

Very nice lady. Felt welcomed. Very clean

Was here helping a friend get a unit and Ms Pam was so kind and courteous. The facility is nice and clean. When I need a storage unit, I will be coming to this location to see Ms. Pam

This public storage location is great. Pam was very helpful, patient and informative. She answered all of my questions, was very nice and professional.

Pamela is nice and I really like this place. Staff is very helpful. Prices are good 😊

Ms.Pamala was amazing and went above ad beyond to help me get the right storage unit and get everything moved in.

The female manager was really helpful. I really appreciate her service.

Pam was very helpful and greatly to have a manger like her to assist me in my time of need

This location had only one moving cart which is not cool when you have a business that large come now. Ms. Pamela was the best keep up the great work we need more people like her in the world thank you so much, she was the reason for the 4 stares

I have to commend Pamela who has gone beyond my expectations to help me with the process of renting a unit. She showed me the unit, explained the process in detail making sure that I fully understood the process, paperwork. She was kind enough to give me a courtesy call when my rent was due. Always made herself available for me, the customer I strongly feel that Pamela is truly an asset to this organization Many thanks Pamela 😊.

Pamela the property manager her customer service is excellent, the property is always clean, shes respectful, helpful and honest.

Nice place to store your houseware/personal items.

Pamela was nice and everything went smoothly

Very nice professional..and knowledgeable..

I was welcomed with a warm smile... I truly felt like my belongings were being watched by my favorite uncle. Everything was clean and neat.

The place is clean always on watch and it a great place to go to good rent as well

Larry is a very good manager of the property. He is always very friendly and watches the property very closely!

Property Manager Larry was the best, he taking his time out with me to explain my bill to me. Ask for a call back , call was return

I am giving this a 5 star review ONLY because of Larry at the front desk. He was so helpful as I rushed in looking for a facility at 3:45 with movers in tow at the last minute. I was frazzled and he walked me through the entire process and kindly gave me water in the 115 degree heat. A real professional. He made it so easy. I wish every establishment had a “Larry” in customer service. I wish we did. The storage facility itself has a lot to be desired. Not great lighting. Worn out wooden floors in areas. 1 dolly to share with everyone.

That fellow was right: Larry's the best ! So helpful and patient. He found me a nice space when spaces were at a premium. Many thanks! Gerrie

Larry is the best customer service representative

A very nicely kept property. The property manager Larry is awesome, he walked me the rental process. He provided excellent customer service! Will recommend to friends and family..

Muy organizado, muy bien 👍

There was no work light ln unit and only one hand truck

Women that previous helped us over the phone was not accurate and created a bad situation for us. Gentleman working this Friday, said was fairly new on the job, was very helpful, and he remedied the situation the women over the phone had created very quickly. Even during this so called "covid" he provided amazing customer service. THIS GUY IS AWESOME, thus making our Public Storage experience AWESOME:)

Customer service is always great. Lisa Thank you so much for your help with getting me setup. I very much appreciate your services You are awesome 😊

Lisa was able to help me save money by finding right size unit. Very helpful

Lisa was excellent. I was a mess and she made it easy.

👍🏿

During my experience Lisa the property manager was not only amazing but such an help and helped me save money and time, she also locked my storage when I was running late and couldn’t get in!! She’s awesome totally recommend 😎

Lisa was very helpful and showed us all we needed to know. Thanks Lisa for making this a pleasant experience

Lisa was very helpful.

Lisa is very helpful and great customer service.

Very Fast and easy access

Dante the property manager was very professional and knowledgeable. Definitely would recommend his service!

Wish it was 24 hours

muy buena asistencia, todo muy bien explicado salimos muy sastifechos

IT WAS A VERY EASY SIGN UP AND TRANSACTION. THE MANAGER (I BELIEVE HIS NAME WAS DARYL) WAS FANTASTIC AND EXTREMELY PLEASANT. GREAT PRICE AND LOCATION!!

The are kind.. and some reasonable prices

Great experience good people

Just moved to Vegas from Colorado and Brandy was so so helpful and went above and beyond to help me and my family! She even stayed late and helped us pick the best storage location. She made the whole experience easy after a stressful 3 day drive! Thank you Brandy, you the best :)

Today was very laid back day and when I arrived the public storage it was not disrupted. I was greeted with a nice personality and a very helpful employee. It's the 1st I've seen a gentleman working there but I was impressed. That was a very big improvement on the attitudes that you get ordinarily. I was there around 3ish and the afternoon. Keep up the good work.

Thank you Ivana for all your help. You deserve 10 stars!

Horrible customer service, disgustingly dirty AND the employees are not on the same page. I am healing from Covid. One employee let me know I had til the end of the month to pay and nothing would happen. One day later I get a text that I no longer have access to my unit (less than 2 weeks after the payment was due). Then we call to question the text.... We had to call 5 times for them to answer and the lady we spoke to had a completely different story. And offered no remedy to the situation besides the fact that we need to pay. If your calls are recorded, please go back and listen for yourself!! 0/10 Would Not Recommend. First time experience with a storage unit out here and it is horrible.

Great staff, easy access, good rates, nice location! Special thanks to Kenlie for kind assistance! Pavel G.

Tienen tirada afuera basura y hormigas por todos lados

Great place to store anything, clean, fast, friendly, and most importantly, affordable 💪🙏🤙

Amandi is very kind, she’s very helpful, the office is clean,good Environment love the service is amazing

We were helped with everything and she was so nice would definitely recommend to someone Yes

Great staff they were very helpful with my aunt who's in a wheelchair

Very helpful with my aunt who is in a chair.

Amandi was very friendly and Very customer service oriented! Thank you all your help.

amandi was amazing and helped me tremendously we will definitely be back

Great

Like to say THANK YOU to Ms. Ivana..for all the hard work she has done at this property. She is very professional with all the weight carried that goes into this property. This is a very dangerous area to be in.. Because of her, if I needed to come back, I surely would. She really deserves a raise for being out, dealing with this nasty pandemic and other things going on in the world and then dealing with the activities in her own home. Please understand, this is not an easy job dealing with so many personalities on a daily basis and keeping your kool throughout. She is amazing. Thank you Ms. IVANA, it was a pleasure to do business with you.

The young lady that assisted me on the day i came to visit my storage unit she was very polite...

Ivana was a great help to me very friendly and her customer service was excellent perfect service

I am planning on making the big move from NY to Vegas and I was just shopping around for storage for all of my furniture. Ivana was so sweet and understanding. She told me all of the prices and showed me around the building. Once I make the big move I hope Ivana would be there to assist me🤗

Helpful

Be very careful you should check your locker at least once a week cause there's a lot of thieving going on, I wouldn't recommend this place to no one!!! Specially if you're renting on the first floor, I purchased a lock from them can you believe it was somehow taken off and replaced with a generic lock, had to file to cut that lock just to get in my own locker!!

Prices are reasonable but theres a $15 charge for renters insurance which brings up the cost. The facility is not all that clean and the cart is not convenient to use. I have to give an I'd, wait for the associate to unchain it and then walk a distance. The keypad is so close to the entrance gate that I have to get out of the car in order to enter my passcode. Other than that, this place is okay.

Customer service was excellent, just wish I could have gotten a unit closer. Property was very clean.

Ivana was a great help with everything thanks so much

In and out quickly! Great service! Thanks Ivana

Be careful with their insurance policies because does not cover for construction dust or paint that may fall on your belongings when they repair things around the building. Look to insurance your belongings with other insurance companies.

Good price

Ivana is helpful and friendly.

Ivana is awesome . Thank you for being kind

Ivana thank you for all your help! You are truly a life saver.

Ivana Is The Best And Has Great customer service....

I was out of town for 3 months. And they were great.

Ivana was awesome!

Thank you Ivana for everything

Thank you Ivana for all your help! You saved my life today.

Muy limpio y seguro ah y organizado

I always do me to the location to pay my bill. Ivanna is always nice and friendly. She even helped me save on my bill. Thank you for your customer service.

I have been coming here for the past 1.5 years and its without a doubt the best storage facility I have had. The whole staff is nice and I want to give a big shout out to Ivana, she is very helpful and always chipper.

I had the pleasure of being helped by Ivana. She was so helpful and nice. Totally recommended this place!

Ivana was very thorough, helpful. Thank you!

Recently relocated here and Ivana and the staff I spoke with on the phone were very helpful.

I just want to say whenever I come into the office, Ivana is always so nice and helpful. I appreciate Public Storage for hiring such caring staff like her. Ivana you and your New York accent rocks!!

It's a storage place. My belongings are in a safe temperature controlled facility. Hard to get someone on the phone. I just put them on my on-line bill pay from my bank. I release the check before the 1st of the month. They get paid on time. Their happy, I'm happy, end of story.

Trabeann assisted my roommate and I in obtaining a storage unit. It was both our first times ever renting one, and she was beyond helpful! Not only was she super sweet and personable, but she was very professional. I would highly recommend this facility and will definitely use in the future! Thank you again Trabeann, you’re awesome!!

She was so amazing, I love how she has a good customer service pitch. The best. Thank you trabeann for helping me your the best

So far the best storage in town. No problems no worries here.. trabeann was really nice and helpful.

It’s was great place to have my things Kenlie was a pleasure she really help and Mad thing easygoing

PERFECT CUSTOMER SERVICE WAS IN & OUT! GO TO CHANTEL & MET THE DM WAS VERY AWESOME

Chantel was awesome and we had an amazing conversation. storage unit is cleaner than most storage units

Been renting for 7 years my stuff is always safe. I have no problems with this location. Chantel was very friendly smiled the entire time i was making my payment highly recommend .

Chantel has always been helpful, she goes out her way to try to fix customer problems. I highly recommend this location Chantel will get you in and out the door with a smile 😀

This location, particularly the staff is top of the line. I had a great experience and the help i recieved from Trai made my experience 5 stars. Trai went above and beyond to make sure that we had all the resources and information necessary to complete a move from out of state. Moving is already an extremely stressful process so it was nice that the first person we met in town was friendly and so willing to help. If you need a place to store your items make sure you talk to Trai! She will make the process simple and enjoyable. Thank you Public Storage.

Cat was amazing helped us get into the unit and went above and beyond with helping us out today. Best service I could ask for in my stressed out mood.

Kat was very friendly and very great customer service

Chantel 👍

Very helpful and friendly.

I was in today to rent and Kat was so friendly showed me the space and got me all done so quick . Thank you Kat

Chantel she did a great job helping us understand the cost and when rent is due will highly recommend thank you Chantel

Chantel was so helpful. I was in and out within 10 mins. Thank you.

Kat was excellent today thanks so much!

Chantel was a great help very informative and kind I do recommend!

Can they raise your rent by 20% at Once?

1 star is too much...

Kat was a very nice great conversation and very energetic!

Great customer service and the price was great also thank you for helping last minute Chantel!

Chanti was very helpful! And was very friendly

Chanti help me today very good service

Chanti helped me today. A great help. Thank you

Shanti helped us so quickly and efficiently! Very nice and professional! Took her time to show us two different units to make sure the size we wanted was what we needed. Thanks sooo much shanti!!!

Chante was so helpful, made this super easy !!! Specially downsizing and a life change !!!!

Chanti was very helpful and friendly, I love the customer service and friendly service, great location and clean storage, great deal!

Chanti was a wonderful help for me today she explained and, offered me things that might be of help to to make home smooth and easy. Thank you Chanti. 😊

Chanti very nice very helpful excellent service.

Chanti help me today she was very helpful and detail ..great customer service...

Great customer service! Kenlie was very courteous.

Chanti help us today and we were very satisfied with her customer service

Chanti help me today she was very professional very courteous and showed me the things that I need it with good attitude I had a good experience

This place has wonderful people and great customer service this a good place to come for storage units.

Chanti help me today she was very helpful and very nice . Thank you

Jazmin was Excellent she got me the perfect size unit at Great price she is amazing and I appreciate her service as busy as she was in the office thank you public storage will be back soon .

Chanti help me today and did a great job!

Justin and chanti help me today they were awesome great and friendly..thank you

Chanti and kaliesa help me today both these ladies has been so helpful and very friendly we ran late with our appointment and chati the manager was so nice to still stay after closing to help me and my mom i appreciate her dedication to make sure her customer still. Happy and got the help we need. Excellent customer service here at this location

Chanti and kyleisha help me today to transfer my unit it was a pleasure they both were so helpful. Thank you...

Used to be good, but the new staff now dont even greet , plus they dont provide a trash bin no more, if you wanna trow away any trash they will change you 75 bucks. Sooo.. yeah they're are better ones out there.

Chanti helped me today. She was suoer helpful and very professional. Made sure my family and I got into a unit. Definitely recommend this storage facility.

Chanti helped us out greatly..Also very helpfull...i will definitely tell all my friends to rent from her

Chanti helped me and has been an amazing person through the whole process

Had this unit for around 4 months and dealt with Chanti the property manager. Shes a pleasure to deal with and assisted me with any issues I had. The facility was clean and my unit was never burglarized so no complaints. Move in and move out was easy. I did take photos of my unit just in case. I would do business again should I need another storage unit.

What's the gate code

Jazmine n chanti helped me out a lot good service

Jasmine chanti Debbie was an excellent help making it easy for on my first time getting a storage unit great people

Chanti help me out great customer service

Chanti help me today she was such a nice and professional great customer service..Thank you..she,also very patient and understanding...recommend this location

Chanti has excellent customer service. Thorough. Answered all my questions. Highly recommend this Public Storage

Chanti help me today first person to stop and try to help me with a problem that I have been unable to get handled P.S. just felt better about it today

Chanti help me getting the right storage unit for me she was extremely helpful

Chanti Helped me here she is the best ask for her!

Chanti help me she was great we really like her friendly and detail service..

Have you gotten ripped off by Public Storage?

Horrible customer service. They pro-rate when you move in but charge you the entire month if you move out early. Unethical practices. When you talk with customer services they can't do anything. They had the nerve to call the eve of Christmas Eve to tell us that they are keeping the $172 and are not going to pro-rate. We only stayed for 6 days.

The company is cheating it's customers and I won't be using them ever again. I'd suggest staying away. There are plenty of other storage units in the city. Save yourself from getting cheated. Likes: Unit was clean enough and rats and roaches didn't eat my things. The drug addicts who were lingering outside of the unit and hanging out with the staff when I moved my stuff in didn't steal anything from my unit. Dislikes: The cheat their customers. They prorate the month when you move in, but refuse to prorate when you move out. So be prepared to pay a huge $/day price in your last month. I moved out four days into the billing cycle and they still charged me $172. It's absurd and it borders on consumer fraud. Then they gave me the runaround for a week, telling me that I had to talk to Kenneth the district manager. I left a couple messages, and finally got a call back from a woman named Lorraine Evans. She said there was nothing they could do about it... so either she's straight up lying to me or the customer support staff who I talked to numerous times who said Ken was the one with the power to adjust bills was lying. I wish I used a different company. And I wish I didn't waste my time talking to their inept staff stupidly thinking they'd actually care about their customers.

Staff tries to pressure you to buy their lock and price for size as well as such an unkept facility isn't reasonable.

Cuanti help me today with evertything and made renting this unit a breeze :)

great place to store your stuff. closed my storage out tho as they were going to raise the rates to $65 a month for a 5x5. not worth it.

Chanti help me today. She is awsome very professional, excellent customer service.i would recommend.

Chanti help me today grate serves happy with unit thanks to chanti

Thanks

Chanti help me today she was awesome, helpful and gave me a great deal

Chanti help me for my storage preparations so awesome so helpful. Thank you for being nice you made me comfortable.

Chanti helped me very good service

Lily shes very nice and helpful great service

Chanti help me today she was very imformative and very friendly she diffinitly take a lot of pride to do her job well thanks

Was helped by Lily at this Public Storage. This isn’t my first experience at a Public Storage but this was my best experience at a Public Storage. I just recently moved from the East Coast and I needed to rent a unit. She was kind, patient and friendly. Great customer service!

I have a unit today lily is a extraordinari person , politely, explained step by step the agreement Very professional and sweet, definitely, I recommend this public storage. Thank you lily

Yo estuve en publicidad storage frente una unidad, y lilly me atendió muy bien servicio muy amable me explico pasos por paso mis reglas y muy profesional

Lily was extremely kind and really friendly when I really needed quick help she was readily available. I really would be happy to work with her again.

Steffany was nice

The Manager, Steffany, went out of her way to be helpful. I was in town because my mother is in the hospital, and she asked me to go pay her storage fee. Steffany went out of her way to be helpful, looking up the unit. She was so polite and provided customer service we don't really see much of these days. Great employees need recognition!

Madison and Steffany were very nice and helpful and they had great customer service.

This property is horribly dirty. Trash everywhere, dumpster eye sore, customer bathroom very nasty! Stephanie spends more time on her phone on the property and scrutinizing customer gate code usage of even those without a vehicle that can walk out without a code than taking care of the nasty property. Building doors propped wide open 24/7 which can be neither secure or climate controlled. Storm opened up roof hatch 3 days later still open. Ridiculous to be required to have insurance on top of the crazy rate for limited access to your own belongings. Don't take a break from moving things and the heat and sit down or Stephanie will accuse you of living in your unit. And then refer to you by your skin color under the assumption she knows your race as if that matters. Property manager, being Stephanie, not doing her job. Very unhappy with this property!

Steffany is so professional and always willing to go above and beyond to make customers happy

What is the size of your largest storage unit

This the worst company that I’ve ever dealt with. So are so disorganized and no one knows what the others are doing or saying. Please do yourself a favor and try a different company and/or location.

When I went into location the door was locked during office hours with a male employee talking on his cell phone. I also called for 3 days and no one answered the phone. Very frustrating. The price was ok. Glenda was the same. She helped complete paperwork and get me everything I needed. Overall it worked out but process was frustrating. Needs to be more organized. They sold me a unit that still had things in it.

Joseph was very helpful with giving me information about a unit. I was having issues looking up prices for a unit and he gave me different options and assisted me with supplies if i needed anything. He was very friendly and helpful. Thank you.

Cleanest storage ive ever seen! The staff was super friendly, ask for Joseph, so helpful. Highly recommend for everyone in the area.

I've been a customer for some time and at first this was a great deal, good hours, clean and friendly.... The rent was a good price and gate hours were perfect but they have gotten greedy and sloppy. My rent has increased 3 times and I just received another notice that in June it's going up again. I don't gain anything, if anything I lose. They cut gate hours from 9pm to 5pm. I work and I can't make it in time. I decided Saturday would be better and I was wrong. I'm going to have to take a day off from work so I can get to my personal things. I'm paying out the butt for this small unit that I can't even enter because they have taken the gate hours away. Do not fall for the $1 move in because they will just increase your rent every few months because they can. I'm done throwing money down the drain and not even being able to enter at a normal hour.

Great place. Steffany was very friendly

Joseph was extremely helpful and friendly, would definitely recommend him

Steffany was very helpful and the property is clean.

Ana ways a good help for me she ways very kind.

The girls Ana and Stephanie are always polite and willing to help u with anything

Haven't been there so I can't rate

Great place great customer service clean

Oh so very friendly people greet customers with a smile thanks to Molly and Kevin for a great services...

I had an awesome experience renting my storage unit from this location from the time I was called to confirm my appointment till the time I left Anna was amazing on explaining everything, answering my questions and making sure I was happy and satisfy with everything. Thank you for making my move easier!

Ana has a wonderful personality and very helpful

Why was someone allowed to place a homeless sleeping pad at the entrance to my storage unit? Why was there a dead bird by my car on the same day?

I LOVE Steffany she is so kind and nice ! Will make your experience staying here amazing ! Thanks steffany !

This is the worst experience I've ever had. They cut my lovck off and three it in my unit breaking a vase. Every month the added lien fees that were more than the actual rent. I paid $300 per month for a $98 per month until and no one could explain why. They threatened to sell all of my property over s $8 balance. I was told that since they cut my lock off I could not get into my unit unless I purchased a new lock from them even though I was going in to move my property out. They were extremely nice when I asked about moving in but as soon as they had my belongs they were very rude and deceitful. I wouldn't recommend this to my worst enemy.

Great service

Excellent customer service and great attitude!

i couldn't be happier with the property manager at this location! steffany is always smiling and ready to help

I'm very impressed with the customer service. Steffany is very professional and helpful. Hard to find people like that.

Storage was broken into i had stuff stolen and also apparently a few others and was told that they are very easy to break into from the people fixing my door.

Customer service representatives are very helpful and friendly!

Keona was so awesome! Super helpful and very knowledgeable. I was impressed by how painless and interactive the entire process was. The unit was incredibly clean and easily accessible! :D

Seriously so pleased with my experience at this location! Kevin is so wonderful and goes above and beyond to help his customers out! Safe and trustworthy too! I highly recommend them!

Customer service is great especially Kevin awesome guy friendly and understanding. He deserves all the stars.

The maneger Krvin is a friendly peaple.

Don't believe the prices online. They force you to get insurance. Reserved a unit 2 weeks in advance, confirmed it with someone on the phone only to find out they rented it out. Units are filthy as well (oil etc). Still had to get a unit due to lack of options.

Kevin the manager at the front desk was the best.

We used this location for years - great rates, easy access. Kevin in the office was great to deal with, friendly and helpful.

It's conveniently​ located but not as clean as it used to be.

I just rented a unit from Brooklyn and she was ever helpful and had great customer service

Me gusta la seguridad que tienen.

Brookelynn I gatos good customer service from her was going to les ve de helpef me transferencia to different unir for chesper price thanks u!

Brooklyn was very nice to me when I rented my storage, she provided all the Information i needed to know and was very professional.

Extremely secure facility! Great customer service from Brooklyn.

Great place lyn and brookelynn super cool help me out they were really kind and awesome

Brookelynn was awesome. She answered all of my questions with a smile.

Hi, my name is juana Rodriguez. I made a payment with ms. Brukling and i had an excellent customer service with her. Way to go!! 🤗

My locker was the only one broken into after I moved my belongings in. The company told me what lock to use. Seems suspect.

Lovely workers. They will help you with anything and everything. Lynnette is the manager and she's so friendly. She knows me by name and always says hi to me when I come to the storage. I would recommend anyone to that's needs storage or boxes to go to this location. *I am editing my review since I have seen a negative review. The workers can only do so much to help. The lease describes the fees and what happens if not paid. Emergencies happen but isn't their problem. We give 5 stars for the office management and what they can do. It's not always ideal when dealing with a large corporation but we shouldn't take it out on the managers.

I had a lovely experience at this office with the manager Lizette. It was a pleasure to do business with you.

I dont see how anyone has rated this place anything more than 3 stars....i was in need of help with my storage unit and asked if i can get one late fee due to a family medical issue...no one helped me and the District Manager Mark was a piece of trash....i went in to get caught up on my payments...they said it was $332.00 to get caught up and then when i went in to pay it it magically went up to $360.00 oh on top of that...that jerk Mark also cut off my lock so that was another 12.00 i had to pay....it was still MY storage unit...why are they cutting off locks...no one helped and everyone avoided me...they are only nice to you when it all goes their way...cant wait to get my stuff outta there

Lynette is amazing! She was fast and VERY informative. ⚡️🔥

Lynnette was friendly,helpful, with great sense of humor. I recommend this place to every one.

very satisfied to do business at the location. Lynnette is a pleasure.

Brooklyn was very professional and friendly. Carl was busy when I came in and still acknowledged me.

Brooklyn. Very helpful and informative. Made reservation today and rented today. Fast service.

I vacated my Unit today at the Sahara and Decatur location and Brooklyn was amazing. So helpful and kind!!!! Happy New Year BROOKLYN!!!

Brookelynn is the best everything is perfect! Easy for me.

Brooklyn is a corporate treasure. She knows the rules and operating procedures, and conducts business in a friendly and non-pushy way. Rarely do I get to experience a solutions oriented person making things work. Brooklyn does. She identifies the challenge, identifies and presents several solution. I, the customer left pleased. Keep her, continue her training. Your investments will pay off. Gary Johnson

Clean and cold

I called this location and spoke to Shaun because I was thinking about moving to the area. He helped me out with everything that I needed and explained everything perfect. Very nice and professional.

Came in to get some pricing for storing a few items I met with a young gentleman named Shaun he was such a pleasure to talk to very friendly showed me around and showed a space that will work well even mentioned some moving supplies that will work for me I look forward to bringing my items here when my movers arrive next month thanks again Shaun for your great service.

Lynnette is amazing. I have no issues with her or the storage facility. She will always help you. She always has a smile on her face and is positive. I recommend this storage to anyone that needs it. I cant even put into words how awesome she is and the pride she takes in her work.

While shopping around for a storage space this is one of the property I looked at. I talked to Lynnett she was very knowledgeable and professional. She answered all my questions. When I make a decision this property will be in the mix.

Perfect location for me and Lynette turn a bad situation into a good one for me she's my funny bunny love her!!! Top Notch service very helpful to getting what you want and knowledgeable about her job! Way to go funny bunny😉

I came here for looking for storage and Lynnette was very helpful and friendly. Thank you!

Juan did a great job!..he kept us cool on a hot summer day by finding the right space we needed.

Kevin was such a great help. Super costumer service.

Kevin was a real good help

Went here to pay my bill, I have my stuff at a different location and Lynette was so helpfull. She was able to find my account super easy. I might go here just to pay my bill

Hola mi nombre es Elvira Anaya Isel me atendió muy bien el storage es un buen lugar para guardar mis cosas Gracias

I happen to be looking for a place to store my car last December of 2015 and inquired here at this particular facility, I was greeted and given assistance and information by this awesome person Carla. She does care. Although, I ended up storing in another facility, I would highly recommend her.

I love Lynnette. Your stuff is safe here and so are you. I have rented here several times and will always come back to this location.

Lynnette has the best customer service. I am now a customer for life.

Lynnette is just amazing. She is such a nice person and really cares about her customers. She will always ask how my day is or how my family is. She is always smiling even though some of her customers are rude towards her. I would highly recommend this location to anyone looking for storage. You will not find a better manager.

Terrible service terrible communication skills the worse Storage I've ever seen

The salesperson was just so awesome!

Lynnette is very helpful! Great storage facility!!!

Juan answered all of my questions, worked with me to get the right size for the right price, and made my move in effortless. Thanks Juan, excellent job.

My experience at this location was amazing and its all because of Lynnette. Her amazing customer service skills and professionalism really outshine any other representatives there. She is the only reason I have stayed with this storage company. Thank you so much Lynnette!

Fantastic customer service experience with Public storage location Decatur and Sahara. Thank you Juan for your knowledge and assistance. Your awesome

great Customer Service, very friendly and very helpful. Also very clean and secure.

Even though my husband was told the wrong information (by a trainee) the manager came out and told us that he was correct and apologized. The manager also let us drop our trailer that U-Haul refused to take back at the time so that helped us so much. Would definitely recommend this facility!

Well , right from the start I received a call from a young lady named Lynnette, welcoming to this storage facility by letting me know all is ready for me to move on in. upon arriving at public storage I was greeted by a very efficient Lynnette who handle all in such a pleasant manner.. Lynnette also advised me on the right lock to use and the many boxes available right there on property . Well to make this short, A very pleasant day . Thanks to Lynnette......Thanks again, Frank L.

I have had my stuff here for awhile. I have been overseas for the last 5 years and when I returned the code I had wasn't working. Came into the office and Lynnette's customer service was awesome. She is friendly, knowledgeable and professional. A pleasure to talk with. I normally don't need to enter the office for anything but now I make it a point to stop in and say hello to Lynnette before I leave the premises. I would recommend this location to others.

Jessica was very helpful. fast easy clean no bs. even gave us water

Jess, great service

Great customer service

Very helpful!

Very happy with customer service giving by lynnette. Thank you.

Excellence in customer service. Lynette is awesome.

I have my belongings stored at another location. But I have been going to this location to make my payments. The store manager Lynnette is just amazing. Always a smile on her face and a cheerful disposition. She's also helped out when we had questions about our bill or needed more packing supplies. We are happy with the other location were we store, but we certainly would recommend this location as well based on the level of customer service we have received.

Lynnette was wonderful and very knowledgeable. It was a wonderful experience. Thanks

Excellent service, Lynnette was wonderful. She is a great people person, very knowledgeable, very helpful. I had many questions when I arrived and she was able to answer all my questions and make it a wonderful experience.

Lynette has always been very friendly and the place is kept clean ,if i have any problems she tries to take care of them as soon as she can,i'm close by so that helps,over all i'm happy

there so nice and friendly, Iiene was so awesome she help me find the right storage for all my stuff made she made it so easy for me .love this storage place there so awesome never been to a storage place were I felt like they cared I am disable and iiene help making it easy. been to different storage place and never got good services like this public storage your awesome thanks public storage.

Lynnette is awesome. I have renting here for years. She is funny and super nice. She cleans her property all the time. You need to rent here!!

Lynette was AMAZING! She helped me find exactly what I needed, was professional and hilarious. The place overall is well lit, clean and safe.

You guys are the best!!!

This facility is great. Love the manager Lynette!

Lynnette was wonderful, great service and knows her product. I will recommend this business to every body. She deserves a raise.

Just rented a storage unit there, Lynette was awesome and made the process extremely easy and quick . Courteous and simple, couldn't have asked for more. Thank you !!!

Lynette and staff were great. Always so helpful. The property is very clean and safe.

perfect

I always come in to pay my bill with Tiffanie , she is very helpful and understanding." she makes sure as a customer that you leave satisfied and happy... thanks Tiffanie 😊😊😊😊😊

Hi this is Carol Morris I just want to say that we have been at this facility a long long long time and one that is one of the best you have on the market she took good care of us she gave us what we needed and she always informed us when we miss something or lost something and we get over her a lot your facilities are wonderful thank you

Kudos to Tiffanie and Lynette for their awesome service, because of them I would recommend this location to others

Had a great experience, Lynette was wonderful and very professional.

Lynnette is very professional and funny! She also keeps the property as clean as possible.

This Public storage was one of the nicest I've been to, I dealt with Lynette and she was great..she was informative and funny. I definitely would recommend this facility.

Lynnette has always been a big help since day one, she always has a smile on her face with a welcoming personality , thank you Lynnette for your beyond guest services you give.

Josh and lynnette were great! They were all about customer service. Thank you for all the help!

Very helpful, friendly and nice.

Lynnette and Darwin are amazing. They have the best customer service. I have been storing here for years with no issues. I would recommend this location highly. Very very helpful at all times and always immaculate. Very positive people.

I am very pleased with this property. Lynnette does a very good job! Thank you Public Storage!

It is said that you never get a second chance to make a first impression, and from the beginning of my experience with this Public Storage location I was impressed by its convenience and the friendly and professional manner in which my storage needs were addressed and met. Over the months I have found the facility to be clean and well maintained, and Lynnette the Manager always has a smile and cheerful greeting for me each time I see her!

Fantastic service! Property manager was super nice and knowledgeable!

I have been using this Public Storage for a year now to store an elderly family members belongings. There is a Public Storage nearer to my house, but this one had such good reviews I thought I'd try it first. I was not disappointed. I called before I went and spoke to what had to be the nicest manager. She answered all my questions and was so professional and friendly that I knew it was the right place to keep my great aunts stuff. When I got there I was greeted by the same woman I spoke with on the phone and she continued to be so helpful! Thank you Lynnette for making me feel confident that my aunts stuff would be safe and secure. It's been a year now and I'm still satisfied.

Lynnette was very helpful and gave me a great deal on the unit I rented

Let me start off by saying that the property manager Lynnette really knows her stuff. I needed a storage for my things and she was spot on with the size I would need and also recommended a lock for me (with all the moving the last thing I thought of was to bring one). She was extremely helpful with the paper work and all my questions. She took the time to help me understand all I needed to know about renting a storage. I would recommend this Public Storage to anyone needing some extra space and make sure you say hi to Lynnette.

Lynnette and josh r awsome and very helpful

Fantastic service

BEST storage place in Las Vegas. I never take the time to fill out reviews but the other day I went in to pay my bill and was amazed at how awesome the staff was at the storage facility.I have never met someone that is that good at their job, Lynnette (I think she is the manager). She always greets me with a huge smile and is always eager to help, she is the epitome of a great and gracious human being. She truly makes you feel welcomed. The other day she was so patient with an elderly couple. she was so gentle and kind. also the property is always clean and well maintenance, I would suggest this place to any one! You will love this place.

I LOVE Public Storage... ALL the people that work there... and Especially Lynette!! Everyone is always SO helpful. They have an answer for every question I had EVER had. The facility is clean and whenever I call in, everyone is so friendly! I refer everyone I know who needs a storage to PUBLIC STORAGE! I have even had to deal with Customer Service AND they were EVEN very nice and friendly and Helped me with my problem!! YES, Public Storage ROCKS!!

Such a great experience. Been with public storage for over a year and Lynnette and Rachyl have been so nice and helpful. If I ever need to get another storage it will only be with them. They are wondereful there.

The property manager here is so kind & helpful. She keeps the property clean. She listens to your needs & finds the right unit at the right price.

Deshara was helpful and very professional. She explained everything, spoke clearly, I would recommend this location to anyone.

I rented a unit and it was robbed of everything I own not even 1 month of my rental. the staff didn't show any empathy or concern towards my situation. in fact I believe it was an inside job. I would never encourage anyone to rent a unit from this particular location.

I've been renting a unit here for several months. It's a good rate comparable to others in the area, but the best is the staff. Lynnette is terrific, she keeps a clean property and cares about the facility. Best of all she gets to know her tenants and is always there with a smile!

Went into this storage place on 12/29/13 just to investigate. Had no actual intentions of renting that day. Doreen was able to show me a unit that was available that day that would not only accommodate my needs but exceed it at a rental cost that was well within my line of budget. She and Rachyl are the best! They provided me with boxes that I need and helped us take them to the car. They are friendly very knowledgeable about your facilities. I felt comfortable enough to go ahead and lease my storage unit that day and take a load off my mind like, "what am I going to do with all this stuff!". Now I know... Doreen and Rachyl are the best!!! Thank you Debborah Mott

Doreen was very professional in processing my order for two storage units.

Driving 32 hours from Georgia to Vegas with a car full of belongings, I was lucky enough to find this facility the next day, right next door to a friends apartment. Doreen S. was so very helpful with assisting me with my decision and giving me extra info about the area.

I have been at this location for more than five yeasr and Lynette is what a true professional manager should be. She is courteous caring understanding and goes way out of her way to make sure customer satisfaction is number one. I am very happy to have her at my location and hope to enjoy more of her awesome service as the years go by.

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