Public Storage Self-Storage Units at 860 Route 73 S, Marlton, NJ

Think twice before using Public Storage. I only post a negative review if the experience was TOTALLY unacceptable! These people only care about the dollar and nothing more. I will share the incident which was the topping on the cake. Earlier in the year (2024) there was an unfortunate circumstance at the Route 73 Marlton location. My storage unit was on the 3rd floor. My unit housed business equipment. Unfortunately, when I needed to get into the facility BOTH elevators were out of service! There was no way to even use the stairs. They can only be accesed coming out from the higher floors. There was no way to get my equipment and supplies. I always try to account for issues so I plan to get items a couple days before I actually need them. In the end, as fate would have it, the service company did not service the elevators until well after I needed to get my supplies. The elevators were inoperable for 3 full days!!!!! I was forced to rent my equipment and supplies. I requested that Public Storage compensate me for my costs. They did credit me 1 months rent. My costs were significantly higher than the monthly amount of the storage unit!! I provided them with invoices and they would NOT budge!!!!! I have learned alot about this particular company. I was told several times by the manager at the time that storage is meant for short term. They want you in and out so of course customer service is NOT their concern or strength!! When you go here buyer beware! I have used other companies in the past and they always accommodated and we're always customer friendly!! Also, keep in mind before going into ANY storage facility that these places are unregulated. They usually raise rents every 7 months.They can do pretty much anything they want. Most do not have pricing for short term vs long term storage. Most do not have pricing for business vs personal use. Hopefully the industry will eventually have some regulation to protect the consumer. Just as a side note, you will see all the positive reviews here and MOST mention Tracy. Yes, Tracy is an awesome person who is only doing her job. After you sign up she asks everyone to put a positive review about her and the facility (as she should be doing). Understand the great reviews are mostly no longer after signing the contract and these people have no experience with the company. I did the same right after I signed up too. I later learned!! Also, just so you know Tracy is no longer at this location.

Great clean facility. Easy access. Tracy is fabulous. My unit had a stuck door and she came to help immediately and offered her help. She also advised me about sizes of units and stacking things in the unit. A great person, too. This is Public Storage on 860 Route 73 in Marlton, NJ. Store number is 08105

Today I walked in needing information about getting a unit and Karoline was such a great help! Very knowledgeable and attentive to my questions

Tracy is the best! She is always so helpful, and she keeps the entire location clean, tidy, and in tip-top shape. She is so friendly and knowledgeable, and it doesnt hurt that she's a Jimmy Buffett fan. Bubbles Up! This is the 3rd location that I've had to rent storage space, and this is by-far the best one.

Great experience, Tracy was pleasant and thorough guiding me through the process.

Tracy was very kind and provided helpful information about the units and space. Highly recommend giving this place a visit if you want to see how big the space is and it’s helpful to visualize while seeing the space. The storage space is useful especially when you move or need somewhere to store it temporarily. Thanks Tracy for your help and guidance.

Caroline was sweet and extremely helpful in upgrading our space. She was able to do it swiftly, competently and professionally.

This facility is fabulous and super clean and property manager Tracy is very helpful and extraordinary!! Thank you for all your help !!!

Tracey was fantastic!. Very friendly and professional.

Tracy did an amazing job helping us out! She made the process of renting a space super smooth and easy. Thank you, again tracy!

Tracy is still amazing. Great service

Tracy was very helpful and knowledgeable. She is very friendly and personable. It is because of Tracy that I use the public storage on rt 73 in Marlton. She’s the best. Def a 5 star for Tracy.

I have never rented a storage unit before and had absolutely no idea what the process was going to be like. Thankfully, Tracy was there to walk me through it every step of the way. Her customer service was superb, she answered every single one of my questions in great detail and told me not to hesitate to reach out to her if I have any future questions or concerns. She was an absolute pleasure to work with. If you ever need to rent a storage unit, or just need someone with patience to answer some questions, don’t hesitate to go to Tracy in Marlton. You will not be disappointed!

The property manager,Tracy, was so helpful. It's rare these days to get such kind and professional help. I would recommend this Public storage facility, property #08105, to anyone who is looking for service that is above and beyond. The facility was clean, too.

Tracy is terrific Professional courteous knowledgeable helpful. Pleasure to work with

Tracy has been so helpful for the years we have been with them. Jamal was great getting us set up w a new space.

Tracy was extremely helpful and informative in helping me find the proper size unit I needed and answered any questions/concerns I had. Will definitely be recommending this location and Tracy who is extremely professional and helpful.

Tracy is the best! Super friendly and helpful. Always looking out for whatever I need. Tracy is one of the best customer service representatives I've ever interacted with in any business.

This review is in regards to the facility manager, Tracy. I said it before and I’ll say it again…If there’s a better manager throughout the Public Storage enterprise, I’d have to see it to believe it. Simply put, every time I’ve ever gone to the facility and Tracy is there I know whatever questions or concerns I may have, she absolutely and without hesitation, will do whatever she can to remedy my concerns. So, if anyone is looking for a storage facility with an outstanding manager, look no further because Tracy is the BOMB!

awesome experience, great customer service!

Great place always clean. Tracy is awesome.

Tracy is so fabulous she has great customer service skills & very helpful I’ll recommend this place to everyone.

Tracy, the property manager was super helpful and kind. The property was very clean. I would recommend this location to everyone!!

This is a great location with excellent management. Tracy went above and beyond to assist in a difficult situation and offered great advice as well as made things easier, in a calming manner. Highly recommend.

What an experience. I cannot say enough about the kindness Tracy has given both my wife and myself. Best storage experience i have had. I recommend this location to everyone i know!! Thanks again!!

Tracey has been a big help showing me the units very nice and good at her job

Tracy was very helpful and understanding with my concerns as too what size units I was looking for.

Service was amazing prices were great thank you Tracy for showing me the units i will definitely be renting thank you

I stopped by to pick up some boxes bc my girlfriend is moving. The manager Tracy was fabulous in helping me decide what sizes she would need. Thank you Tracy, for all your help!!!!!

Tracy is the best! She is always so friendly and welcoming! If you need storage this property is well run and extremely clean. THANK YOU TRACY!

Leah was a great help with shopping for units today. She never complained once .

The manager of the facility is Tracy. She is absolutely fantastic in providing customer service and keeping the place running smoothly. Tracy is responsive, caring, and knowledgeable, so you can rest easy that your precious items are stored in the right place.

I had a wonderful experience renting from this location. The property manager was super friendly, knowledgeable, and experienced. Before I moved in, she gave me a tour of the facility to ensure I liked the location of the unit. She called me asap when a bigger unit became available. She does daily rounds on the units to ensure security which gave me peace of mind. The prices were fair and the hours are convenient. The place is clean and well kept. Overall, excellent service. I would definitely rent from here again.

Great experience. I am a return customer. This Public Storage is clean, has streamlined systems and protocol and has good lighting at night. Steve got me checked in and made me feel very welcome. I highly recommend using Public Storage if you have a need.

I cannot say enough about the customer service at this storage location. Both Tracy and Steve go out of their way to be pleasant and helpful. The facility is clean and well-maintained. I have used other storage facilities and I would go out of my way to use this one!

Steve was very helpful and attentive. I highly recommend him and the facility.

Amazing manager Tracy always a pleasure to talk to and is always caring about us. Aways recommend her to friends and family.

This location has been here many years it’s very cool how it has a lighthouse light becon I live by the shore and love walking to larger lighthouses so this is cool to see when I’m not at the beach the staff is always super friendly and ina good mood and happy to help when I need to pay a bill or forget my gate codes they always help me out ! Thanks Tracy & Stephen you guys rock !

Staff was pleasant and helpful. Facility is clean.

I stop in both marlton locations to pay my bills sometimes and this location and the other rt 70 location are both great friendly staff and super clean it just smells clean when you walk in that’s a good sign in my book :)

Great place to save your belongings

Tracy was fabulous ! She helped me out a lot .

Tracey was awesome!!

Love this location it’s always so clean and the staff is super friendly .. Tracy is great I’ll be getting a second unit here in the following month. Would highly recommend this location ! :)

Tracy was super nice and the property was spotless. Would definitely recommend!

Tracy was fantastic. Very helpful and knowledgeable. I would recommend this place to everyone.

Tracy is amazing! She is easy to work with and wonderfully helpful. I would recommend her to everyone

Tracy is the best person. She made my frustrating moving situation so easy and enjoyable. The location is clean and easy to access. The best part about this location is definitely Tracy. She truly cares about her guests and property. Thank you so much, Tracy. I truly appreciate your amazing energy, help, information, and hard work. It does not go unnoticed.

I have to mention that the highlight of my experience at this Public Storage was Tracy who was working at the desk. She was so welcoming, kind, helpful, and had great positive energy. I was moving to a larger unit in the building and I didn't really know what I needed to do. She explained everything very thoroughly and made an otherwise stressful experience positive and memorable.

Fabulous place super clean Tracy was

This was my first storage unit, and I am so pleased. Tracy is beyond helpful. Every time I come there, she always greets me with a smile, and always is willing to help. She is so kind and goes above and beyond. I can’t thank her enough for all her help. The storage area is always so clean. Best storage place in the area.

Tracy at property #08105 was great. She is always helpful when I have a problem or have a question. She’s the best

I’m Thankful for associates like Tracy. I had a heck of a time finalizing my e - rental agreement.Tracy could not have been more supportive in the process. I was the problem and Tracy help sort it. It was very nice to work with a real person and NOT be trapped in an automated system. Thank you Tracy and we’ll done PS!

Kim was excellent and super helpful and funny. Great conversation, and great customer service. Thank you so much for all the help and direction.

We rented a storage space at the Rt 73 Marlton location. I cannot say enough about Tracy! So helpful and knowledgeable! Wonderful experience!

Fantastic service. Tracy was great! Thanks

Excellent! The online registration is user friendly and the team member Tracy was exceptionally helpful. She took me to my unit and demonstrated how to SAFELY open and close the lift door. Her friendly, professional and kind demeanor made a difference. Kudos!!!

This is a great storage location We stored church items there for several years. It is always clean, well lite, stable andtemperature. The best part is Tracy who works there provides great customer service. She is always positive and upbeat. I highly recommend this storage company.

Tracy very friendly and professional

Rented a unit today. The place is indeed spotless, and the service is exemplary. Tracy is FABULOUS!!! I wish I could give her ten stars. Thanks!

Really awesome! Customer service was so nice, was in and out.

I can't say enough about my experience at this Public Storage location. The staff is always so friendly and the facility is always so clean. I was recently in a bind and Tracy was so kind, helpful, understanding, patient, and went above and beyond to help me. Thank you, Tracy! You are amazing!

Tracy was very nice and helpful!

my first experience with any storage company, not sure what I expected, but I have to say that I am impressed. the service is excellent, the place is spotless and the prices are good. should out to tracy!

I love Tracy! Shes the absolute best! Super helpful and knowledgeable! She is really informative and treats all of her customers extremely well! The facility is clean and prices are fair

We are actually relocating from another Public Storage location to this one for two main reasons closer to home and MOST important Tracy is amazing and we could tell right away she cares I hope she never leaves this location! The place is spotless it looks brand new every time we see her she has a broom in her hand or a dust pan the site we are leaving hasn’t been like this for quite some time we were very happy to find out that this site was being taken much better care of! We have been a customer of PS for at least 15 years Tracy does it right!

Great help. Tracy rocks!

Had an absolute amazing experience with this location. Tracy went over and beyond for us. We were in a pinch and Tracy was extremely helpful and knowledgeable and got us the 3 storage units we needed all in close proximity to ease all the back and forth. Thanks again Tracy! I will recommend this location to all my family and friends!!

Great place! Tracy was so nice and very helpful.

Property manager Tracy was amazing great help and the property was clean would definitely recommend others to come

Tracy was incredibly helpful and took the time to show my unit. The space was easy to rent via the app.

Tracy is fantastic!!!

I opened a new storage unit with Tracy. Let me just say she went above and beyond helping me!! Tracy was so KIND, HELPFUL, FRIENDLY , AND JUST WENT ABOVE AND BEYOND TO HELP ME RENT THE UNIT AND PURCHASE SUPPLIES I MAY OR MAY NOT NEED. Tracy made me feel comfortable with knowing my belongings will be in the BEST care. I cant thank Tracy enough , she deserves to be the #1 manager. Public Storage, you have a GREAT employee you are very lucky!

Tracy is amazing! So helpful !

This property is well maintained and easy to use. Access hours are convenient and the property manager Tracy is as friendly as she is helpful! She is always quick to respond to questions and assist with anything we need.

Tracy the property manager is so helpful and kind!!! She made our experience at Public Storage WONDERFUL!!!! She answered all our questions with patience and understanding!!! We recommend this storage facility to all our friends and family!! FIVE STARS!!!

I'm a Fedex driver that goes to Public Storage on 860 rat 73 on a regular to deliver. The manager Tracy is always helpful and pleasant. Great job Tracy keep up the good job. You help make my job easier. AW

Excellent storage space option. Highest marks for the branch manager, Kathy. She's excellent!!

My first experience with storage of any kind and I don’t know what I was expecting it was more than surprised at just how clean and organized the facility was. It looks like everything is constantly updated from the aspect to the painted doors to the lights and more. The app is fantastic with easy no code access to the gate. But, most importantly Tracy is just the best - super friendly and knowledgeable- it shines through that she cares about the facility and the customer experience. Highly recommend!

Tracy is awesome! She was attentive and answered all of the questions we had without us ever asking. She was also engaging and made the experience fun.

You can quickly tell if an organization is effective by interacting with the manager in charge. Tracy has a great personality and does an amazing job….the facility is so clean inside and out. She takes pride in her work and always goes the extra mile to ensure customer satisfaction.

Tracy is one of the most affable and informative people I met, great job. The storage facility is newer and well secured, and each unit is kept spotless.

Came in for boxes as in process for moving and wasn't sure what I needed. Tracey was very informative and well knowledgeable of product. Will definitely be doing all my moving essentials from her when time of moving.

Place is well light, clean and easily accessable. Tracy is fantastic

I helped my buddy move in his unit and the facility is very clean and the manager Tracy is very friendly and helpful!

Great customer service and friendly, helpful interactions with the owner. The building is kept clean, and the price is great.

During my career, I have had to use many self storage facilities. Tracy at Public Self Storage is BY FAR the friendliest kindest manager I have ever dealt with . When she is checking the property, she never forgets to give a pleasant greeting, and ask if the facility can do anything. Tracy exemplifies the meaning of the superior customer service.

I've been using this Public Storage location on and off for years, and the service keeps getting better. The property is clean and well-maintained, and the manager, Tracy, is the friendliest, most helpful person you can hope to encounter. I've never had any issues with this facility, and highly recommend it.

This property is super clean and the property manager is very friendly. Would definitely return if I needed storage in again in the future

Excellent experience renting a storage unit at this Marlton location. Tracy was outstanding with her knowledge and answered any questions my husband or I had. She certainly is an asset to this company. The storage unit is very clean and well maintained.

Tracy is the very best!! Her customer service is through the roof!! She holds that property down!

Tracy has helped my family and I tremendously finding storage units! She went out of her way to look for units in multiple locations to find out what works best for us. I highly recommend you give her a call when looking for a unit. She’s a gem! -Ernesto

Tracey was very professional and proficient had me in my unit with ease!! Great personality and made me feel very comfortable and welcome

The front desk was very helpful with the prices and what units where available as of that day will be back soon

Tracy was fantastic, super knowledgeable. Helped me get situated for my move out of state. Facility is very clean. Would deff recommend to my friends

Excellent experience renting a storage unit at this location. Tracy was outstanding with her knowledge and answered any questions my husband or I had. She certainly is an asset to this company. The storage unit is clean, easy to enter and leave. Highly recommend this particular location.

Tracy was fabulous!! Rented a unit today and I could not be more pleased with her customer service. Highly recommend!

Tracy is great. Super friendly and welcoming.

Tracy the site manager I found to be extremely helpful in helping me find the right storage space and price that best suited my needs. I felt she went the extra mile to help me. Thank you Tracy. Marc C

Tracy Lorup was a tremendous help. Very friendly, and helpful. Easy process, I recommend renting from Mt Laurel Public Storage!

Tracey is great! She is always so friendly and never forgets to give me my reminder call each month to make my payment.

I rented my first storage unit today and the woman who helped me, Tracy, was outstanding! Not only was she warm, friendly and upbeat, but she was quick and efficient in getting me all settled in. She answered all of my questions & even helped to make sure I was set up on the app properly before I left. Tracy is the definition of good customer service! I’m definitely going to recommend this location to others due to the experience she provided today. Amazing!

Great place to use for your storage needs! Very professional, courteous, and helpful. Tracy is the best, always friendly and always has a smile! 5 STARS!!!!⭐️⭐️⭐️⭐️⭐️

I moved to NJ from CA and my house fell through at the last minute. Tracy helped get me settled in two separate units quickly. She is so sweet, friendly and knowledgeable. She could tell I was overwhelmed and took plenty of time to walk me through everything as many times as I needed. She is awesome.

Tracy was amazing and so helpful! Tracy was knowledgeable and informative which made me feel very comfortable about renting my first storage unit. I would strongly recommend this Public Storage location!

Awesome Location! Tracey the site manager is awesome!! She is always helping in anyway she can. The site is very clean!! Highly Recommend this location.

Jenn was great with whole process got me in and out quickly.

I have had a unit at this property for over 6 years (yes a very long time lol) they have had turnovers in staff. I have to say hands down Tracie is the ABSOLUTE BEST!!! She is the most kind hearted person ever. If you ever need a pick me up call & talk to Tracie lol she is so very positive. Please if the manager reads this make sure you hang on to her she's is definitely a keeper. Treat her well❤️ Thank you Tracie for just being you. Your an amazing person.

I’ve been renting a storage unit at this location for quite a while now, and all I can say is that I couldn’t chosen a better place. Tracy is so friendly, professional and extremely helpful! Highly recommend!