Public Storage Self-Storage Units at 10811 Pineville Road, Pineville, NC

Keilada is very nice great customer service

Jackie and Brenda was a huge help with great customer service skills friendly and inviting.

Jackie was extremely helpful to me. Kind, courteous and had some laughs.

Lady at the office is very nice and sweet also very helpful

Keilada rocks!!!!

Overpriced yet garbage, very run down

Kielbasa is an excellent manager

Keilada was excellent she helped me get acvount straight and eased my mind.

NOT SAFE!!! NOT SAFE!!!! Stay away from this place do not storage anything there, there’s always a broken gate and free access to everyone! Thieves stole lot of tools from our tools trailers and there’s no even a single camera for parking spots, when I went to the office they really kindly said “there’s nothing we can do” after we lost more than $10k in tools

Keilada was an awesome rep, she really went all out to make me feel welcomed and want to rent my storage space. A real asset to this company.

If i could give less stars i would. This place is absolute garbage.

Keilda was the best help to me! I appreciate the service as my ubit today

Keilada was amazing today, I walked in and rented a space 🙌 just like that. I love being at this location because she take care of me everytime. Nothing like a satisfied customer and awesome customer service 👌

Keilada is the best she is always smiling and willing to help

Keilada is amazing with great customer service. Highly recommend

Keilada was a delight she helped me get a better price than what I was paying thanks

Amazing customer service

The units are decent, it is reliable. Yes the outside do leak some. The staff is reliable. It is pricey for the term stay. I’m paying $55 for a 5x5 starting but they did say that the price could fluctuate unfortunately.

Keilada has been a great attribute to this property she is hardworking and always works this place alone. GREAT JOB

Keilada was helpful today and very professional.

Keilada is excellent

Keilada is excellent

Keilada Smb3

I had a very good experience with the customer service representative. I give them a 5 star. Very informative and helpful.

Jackie was very nice, professional, and helpful. I had an issue and she resolved it with ease!!

I work for Junk Raider so if you have units to clean call us

Keilada was excellent on this 🌧️ day

Cholida is always helpful and very professional. We have rented there for several years. She has wonderful people skills and is always there to help.

They will steal your belongings. They don’t have a fixed price it changes without you knowing. The late fees are about 100 dollars.Miss one payment and your belongings will be on the auction list starting the bid at 10 bucks if nobody bids the property owns your belongings. The staff can be rude but only doing as they are told I guess. Very bad place don’t go there or any of them. There is no customer service line so you will never talk to anyone besides the person at the property where your belongings are.

This is the worst public storage location in Charlotte!! First of all my unit leaked when it rained and I had water and mold damage all over all of my stuff, they told me they would move whatever good stuff I had left in my unit to a dry unit, but it never happened!! Then when I refused to pay for a damaged unit, they locked me out and threatened to sell my stuff. On top of that, every time I tried to call the office to explain I was the person with the damaged unit, the girl in the office got an attitude and cussed at me because I was explaining to her my terrible customer experience, she made it even worse. She had no concideration that it was there companies fault all my furniture got damaged!! This is ludicrous!! Do NOT go here it’s a hell hole joke!

Rented a unit today from Jackie. She was very helpful and patient. Good customer service.

Keilada was excellent today.

I have a bad experience with this company and this particular location. They are very unprofessional heartless and rude but they are also following company rules and regulations. The company has no compassion for the customers you could be sick or hurt and they will auction your belongings in a month after they tax you separately. They start the bid off at 10 bucks but they charge you almost 200 a month. They also increase your rate without you being ok with it. There is no direct line to speak to somebody in Cooperate because they just want you to pay regardless.If nobody bids on your belongings they (trash it)lol yeah right

Keilada is excellent she has made tremendous changes

Yesterday, when I came onto the property, I was satisfied with the cleanness of the property, and when I needed help, the property manager jackie helped me with information and deals for my storage.

We worked with Brenda and she took Great care off us. We Highly recommend this store because of the customer service and Very Clean.

Jaydah gave me great customer service and recommended the right size unit for what I needed

If you looking for a unit no hassle come on down jaydah got your back.

Jaydah is truly amazing !

Jaydah has good customer service

Found termites in our unit. Solution was to move into a new unit, but we had to rebox everything and move to new unit ourselves. They gave us 48 hours to move, but this was not enough considering the size of our unit and placing everything into new boxes. They charged us $15 for the 'extra day' since it took longer than 48 hours to move and re-box. Watch out for termites if you use this facility!!!

Tiffany was extremely helpful, patient, and understanding of my particular situation. Overall, the experience was great.

Keilada , thank you for you help

I visited this location and computers down the lady her yesterday sent me to another location where they are just as nice as her

DO NOT RENT FROM PUBLIC STORAGE!!!! They gave me 20 minutes to get my things and told me I'd be arrested if I set foot on the property. The three workers inside the office saw what was in my storage unit and did everything they could to push me out of it so I would have no choice to leave my things. They ambushed me the Friday before my next rent payment was due so they could get my things. THIS IS NOT THE FIRST TIME THAT A PUBLIC STORAGE EMPLOYEE HAS DONE THIS. Search for public storage inside thieves or just public storage in general and you'll see all kinds of things they do to people who have good things. I lost my entire life on April 29, 2022 and paid them thousands of dollars to store a lifetime of items. I will not stop reviewing or talking people out of renting from them. And I plan to do whatever I can to KILL their stock, starting with the $4.00 dividends they are paying out right now. They messed with the wrong lady....

Great customer service! The manager was professional, kind and she took the time to answer my questions. Thank you!