Public Storage Self-Storage Units at 3743 Battleground Ave, Greensboro, NC

No staff could be located. The computerized booking contraption was not user friendly, and I couldn’t make it function. Gave up and left. Booked at another storage facility.

Well I’ve read the reviews and I’ll admit that I’m probably wrong on this one but it’s my experience. I buy storage units on auction and in doing that I place bids not knowing if I’ll win that bid or not. Sometimes you are the highest bidder, often you lose to a higher bidder. On this day, I won 3 units, and they allow 48 hours to clean out the units. I also work in the healthcare industry full time and do this as a side gig for fun. The battleground location does not have someone on staff, Luann is covering from Cone. I called and told Luann that with the holiday, and my work schedule I would have everything cleaned out by Saturday, Sunday at the latest. My 48 hours was up on Thanksgiving Day, on Saturday morning, my unit was given to the next bidder. When I called, Luann said well maybe you shouldn’t buy so many units. Like I know how many bids I’m going to win. Not only did I purchase three units, I also rented a unit with public, and I’ve purchased probably 30 units and have a perfect history of cleaning out my units and within an acceptable amount of time, granted not always within the 48 hour window. Most places are willing to work with the auction buyers. We pay up front for our won units. Not only do I lose that unit, I lose the money I paid, and I’m suspended from purchasing other units on that platform. So I see where she may be helpful to some, she was absolutely the most unhelpful person I’ve run into in a long time. Hence the review.

Love this property

I rented a 10x10 unit on the second floor, and it’s larger than I expected. The space was clean, and the temperature was perfect! It’s also very easy to access and secure. One thing, when I stopped by for help with the kiosk screen, I clicked it so many times, but it just wouldn’t work. I think they need to fix that.

100% recommended! Easy process, quick responses!

Called and spoke with Ms. Julie she was a big help on how to get to my space. Thanks PS

Mrs. Julie was very helpful!!!

I did everything online the rates was much cheaper than any other storage facility in Greensboro. I selected my rate downloaded the app then the next day moved my stuff in. It was much faster and easier then dealing with an actual person thank you ❤️

Luann was great and always have a great experience dealing with her!

Louann provided excellent customer service and would recommend her to others.

The on-line process was very easy. Got the unit we wanted and all billing and paperwork was very efficient. Move I was convenient and the unit was ready and condition was as expected.

Easy to sign up online. You can select your unit from what’s available and get quoted and pay really quickly. They also provide insurance. All in all easy peasy. Even send everything to my phone and you can unlock doors on the app once you start. Very affordable climate controlled units too.

Excellent online experience. Flawless and easy to navigate website. Had a storage unit in less than 30 minutes. Scheduled my move in date and payment online. Storage unit was clean and exactly what was offered. No person required! Directions were very easy to follow.

It was very easy and hassle free. It didn't make me feel like i was lost.

Absolutely the worse ! My keys fell through the elevator and I was stuck in the building and had to stay over night because this is a “ self serve “ unit . No one cared that I was a female and alone . No one cared that I had no bathroom or anything for hours . I couldn’t Uber or go anywhere be cause my purse was locked in my car and the property manager Lu Ann called me three days later and left a message saying “ did you get your keys “! Then my auto pay was somehow ironically turned off and I get a late fee and this “ wonderful property manager Lu Ann” calls back days later ( per usual ) and says she can do nothing about it , no courtesy waive or anything . She can “ request to get it removed , once I pay “ Not sure why you even have a job because there is nothing you can or have been able to help me with . Do not waste your time with this expensive place . Since it’s self serve no one has to answer or call you or even assist you in anyway .

The online process had a little glitch, but the property manager was accessible and very responsive. Not only was the glitch corrected but she followed up to make sure I knew all was well. I really appreciated that.

Super easy to navigate and do everything. Very straightforward.

It's pretty well hidden behind a busy car wash and there's no way that there sign is an indication as to where it actually is. For the price it cost, it's not convenient for me ( disabled) and I look forward to getting my things out as soon as possible. For someone else it might be fine.

They have gotten really expensive and gotten rid of all their staff, the office area is pretty much gone. Also, they only have a couple of flat carts to haul big stuff around and they are always in use. Recently switched to a different storage (Bee Safe) because we got a bigger space for much less money and much better service and facilities.

Being able to complete the entire process online made it a piece of cake!

I have never had an issue with my storage unit, but the pricing in the last five years has raised so much that I can't continue to afford it. My 10 x 20 storage unit (w/ Insurance) went from $117 a month to $341 a month. I'm getting to the point where I can move out from roommates and be able to have my stuff out of storage but I can't get myself ahead if my bill continues to rise. I went to go talk to the front desk today to find out that it's a machine that you talk to, not an actual person. That's new to me! Then I come home to use the website and they have a chat box. "All agents are currently unavailable." I'm gonna try calling, but WHERE IS EVERYONE THAT WORKS FOR PUBLIC STORAGE? This is ridiculous to try to get in touch with an actual person. Why is my bill rising so much when you don't have any employees to talk to? The only recent time that I spoke with someone due to one day late payment because I forgot to update my new card... but again, Can't speak with anyone when you want to reach out to them. I will be finding somewhere else to store my belongings. But I would really like a call from an actual person if this company reads their reviews.

Great management and super helpful. Luanne is awesome!

Luann is very helpful and takes care of the property. By far the cleanest storage area intown.

Love this place. Luan is sure helpful when we are here with anything we need! Our team appreciates the vlimate control when prepping for jobs and organizing!

Luann was great from her setting me to getting my billing straightened out. I have been a customer of hers for 2 years and will continue using public storage because of her

Have had a unit here for over 10 years. Facility is always well maintained, clean and Luann in the office has always been very professional and pleasant to work with.

Luann was great!

Luann is amazing! I’ve used this location a few different times over the years and she’s always been fantastic! Highly recommend this location!

She very helpful and friendly and always smiling.

Public storage has been great to deal with. Luann has taken care of and guided us through the entire process and made it very easy. Highly recommend this facility. Thanks Luann.

I have rented various size units at this location for 14 years. The facility is always clean, and the manager, LuAnn, is quite helpful and easy to work with. If I ever need another storage unit, I will rent there again.

Excellent service and facility.

Very convenient and Luann is always friendly and helpful!!

I lost the keys to my unit, and Luanne that works at the office was very helpful and kind with getting me a locksmith to come out asap. I will definitely be using this location again. It’s very well kept and the app makes everything very clear and convenient. Overall amazing experience and communication!!

Luann was extremely helpful! Keep me up to date with everything!

Luann was great, awesome service and super friendly. Would recommend to anyone.

Luann was extremely helpful in getting my account updated made and preparation for my lock to be changed out due to movers losing my keys! So very helpful and efficient!

Luann has always been super helpful, great location!

Luann is great. She has great customer service and has a smile

Have been a customer for many years. They sent me a notification that they are raising the rates. I’ll be cleaning out my unit and canceling.

There was an easy transition moving in, the property manager was super helpful as to how we were to move in. You pull up and park exactly in-front of the elevator where there are pulley's available, so it is completely easy the building is nice and cool and very clean. Totally recommend!!

Ms. Luanna Was super sweet.. I feel like my stuff is safe..Great place

I have friends with you at the storage facility Cornelius was very helpful and professional as well as pleasant thank you Cornelius..

This is my second storage unit, and I chose this one because of the proximity to my house. The woman at the front desk was super friendly and helpful, and she took the time to make sure I got exactly what I needed. The space was a little pricier than the one I was in before, but I like the security and location of this one. Highly recommended!

The experience was very good, especially considering I was moving from out of state. The staff is very helpful and courteous.

I have the pleasure of knowing Luann over several years. She always is friendly and professional which is much appreciated in the current culture of individuals, who lack the temperament to offer quality customer service! Public Storage is very lucky to have someone with Luann's skills. seinteract with the public.