Tiffany was very helpful and getting me to understand my fees and account. Great customer service
The customer service staff was excellent .
My first time doing the whole storage thing -- I was helped by Tiffany and she went above and beyond to help me out.
Helped me setup the app, explained additional services, showed me my units location, and was just very kind and has an approachable demeanor.
Im a happy customer so far!
Tiffany was of great assistance getting me transferred to the right size unit for my needs
Tiffany was amazing!! Very helpful almost got a mother unit just because.
Great service and very helpful!
Tiffany was great!!
I would recommend public storage just because of her!!
Very clean and organized location!!
Tiffany was of great assistance today helping me
Tiffiany has great customer service and do not mind assisting the customers
Tiffany has great customer service very clean facility
Tiffany is very knowledgeable and great customer service
Tiffany is awesome. Great person and awesome customer service
Tiffany is the best. Great customer service
Tiffany was very helpful with getting My auction units paid out in a timely manner
This was one of the most amazing experiences I had at a public Storage! STEPHANIE gave such great thorough service I wish there was an option to give 50 stars cause STEPHANIE Deserves it. She explained everything to me even when I kept asking different questions that she had kinda already answered she was vey patient !! We move in our storage this weekend and hopefully Miss STEPHANIE is there so we can thank her in Person!! She is just the best! I’ve had other experiences and they made us feel like we were wasting their time , but honestly just a STEPHANIE was the exact opposite. She made us feel so welcome and was very patient!! Thank You STEPHANIE!!!!🩵🩵🩵
Frances was AMAZING, and she is so helpful! 11/10!
Very nice and clean,And the employees are super 👍
Lovely place super nice manager
Extremely grateful for Temeka and her assistance through the rental process. She explained everything from step A to step Z and was so patient when showing us different units to see what size unit matched my needs. Thank You!
Tiffany was very helpful helping me get the app setup. Very knowledgeable and kind
Tiffany the best! Super helpful and made things easy.
Tiffany was very helpful and patient with getting our reservation completed over the phone
Tiffiany and Francis was great with helping me find the right unit
Great service and helpful property managers
Tiffiany was of great help getting me started on today
Tiffany was awesone in helping me getting started and in my unit
My experience at public storage was amazing. Ms. Tiffany walked me through every step of the way with my application process. She was helpful and patient with me. I highly recommend this location. The atmosphere was peaceful. Thank you Ms.Tiffany 🥰
Tiffiany was amazing, she answered every question I had and remained professional throughout the entire process. I will be recommending her to friends and family in need of a storage building!
Tiffiany is awesome great customer service an the property is very clean
Tiffany was very informative and great customer service
Tiffiany, the property manager was very helpful and kind, thank you, and I love her demeanor.
Was helped quickly and given proper instructions on how to get to my unit
Tiffany was great fast and she helped me and answered all of my questions.
Renting here at Public Storage is great. The facility, deals, and staff are fantastic. Dash and Tamra have been very helpful with everything i've needed.
Tiffiany at the front desk worked with me to get my account straightened out. She was wonderful.
(TIFFANY) I solemnly acknowledge your amazing employee Tiffany , for her kindness, compassion, professionalism and management skills. Thank you Tiffany for your prompt actions and ability to problem solving my concerns. Your commitment to customer satisfaction is commendable. “Employee of the Year Award” to YOU!
🏆 🏆 🏆 😁
Tiffany is great helping me with my reservation and setting up the mobile app. Great customer service
Wonderful experience! The front desk lady called me to make sure all was well. I recently moved to Durham and to be honest, she was the first friendly face I saw. Facility clean, easy accessibility
Tiffany at the office front desk was so helpful, polite, and energetic willing to help. She answered all in any questions that I had about my rental payments and amenities she made the rental process easy and enjoyable.
I had a great experience at this public storage location! Mrs. Tiffany was very informative and helpful with getting me the best unit suitable for me! Unit was clean and big enough for all my needs! I will be using this location for all my moving needs and interest!! :)
Tiffany helped my mom with her storage rental. She was very polite and resourceful.
Tiffany was great in helping me set up the mobile app. Great customer service
Tiffany was very helpful in explaining the payment process and great customer service
Tiffany is THE GOLD STANDARD at Public Storage!
I cannot say enough great things about my experience with Tiffany at Public Storage. She’s helped me from start to finish. I moved out of my apartment in May and she was eager to help me. I just moved into my new apartment and was excited that she answered the phone. Today, I called over the phone because I needed to transfer to a smaller unit, as I no longer needed the large one I had been renting. When I called and realized it was her, her calm, kind, and professional demeanor instantly put me at ease.
She explained that I would need to come in to the office to complete the transfer, and honestly, with how pleasant and helpful she was on the phone, I had zero hesitation about coming in. Her warm personality made it feel like I’d be walking into a stress-free situation and I absolutely was.
Recently, I was shocked by how much my rent went up and honestly wasn’t sure why. She went above and beyond as someone who understand that sudden increases in payments aren’t easy to navigate. She offered money-saving recommendations, and made sure everything was clear. On top of that, she patiently walked me through how to use the Public Storage app, step-by-step, until I got what I needed done.
Tiffany is truly a standout. She turned what could have been a frustrating or confusing process into something easy and even enjoyable. If anyone deserves a raise or a promotion to Head of Customer Service, it’s her. Public Storage, take note: employees like Tiffany are the reason customers stay loyal. To whomever reads this, when you call, ask for Ms. Tiffany at the Public Storage (2424 Holloway Street, Durham NC)
Thank you again, Tiffany. You made my day!
Tiffany front desk helped me out on a lock removal/ basically me getting a new lock replaced great service fast and simple!
I was welcome and waited on immediate
Tiffany Is awesome and great customer service. Very helpful
OMGosh. What a difference from my last storage facility. Tiffiany truly cares about her customers, promptly returns calls and provides extra special service!!!!
Tiffany was of great help getting me to complete my reservation. Great customer service. She is very knowledgeable of her job and helped me with my rate increase
Great customer assistants and a very clean environment.Not to mention,very affordable unit prices.. Thanks Tameka for the helpful information on the pay dates and locks,much needed info.🌹🌷
The manager, Tiffiany, was extremely pleasant and helpful. She even went out of her way to help us find a cart. Great customer service. I highly recommend this facility.
Tiffany was great in assisting us with the vacate process. Great customer service
Tiffany has great customer service and is very knowledgeable
Tiffany was the best very helpful in helping me choose the best unit for my needs
Tiffiany has excellent customer service and very helpful in assisting me with my needs
Tiffany was very prompt and courteous
Tiffany took good care of us! Would highly recommend. Very friendly and respectful!
Needed to find a storage unit today, as I don’t have time at all over the next couple weeks to move my stuff. Temeka made the process very easy, she took me to see 3 different units, helped me fill out the forms I needed to, and got me my unit today, on the spot. Very helpful and very friendly, glad to bring my business here.
The units are very clean as the service provided is respectable, reliable and courteous. I had no problem with the online process nor moving my property into the unit.
Tiffany has changed my perspective on PS. She has great customer service and stated in contact with by returning my calls and being very helpful.
Tiffany has excellent customer service a great asset .
Tiffany shows great customer service and friendly. A very clean property
The Storage is very clean. Liked using the Storage App for Gate Enter/Exit 👍🏾! The App is a good tool to use having a storage spot. The 2 things I believe needs improvement.. There were No moving carts in any of the storage areas to help move your items in. Also the Signs on the outside of the buildings need to be bigger signs.I had a hard time finding my unit.
First time getting a storage unit...Office staff answered All my questions with no hesitation
Very smooth sailing, and the workers were friendly and understanding.
Ms Tiffany was Amazing very Friendly
Very kind and helpful crew!
I want to express how appreciative and grateful I am for this Public Storage facility on accommodating our company with the 3 units as we move into our new warehouse. Tiffiany worked with us the whole time with us starting out with two units then needing a 3rd unit she worked with us very professionally and respectful and her fellow staff member Sharyn gave great customer service. The complex was very well maintained and cleaned.
Again thank you very much.
Tiffany is awesome. She was a great help and I appreciate her.
Tiffany was of great help explaining my account overview and getting me set back up on autopay. Great customer service
Tiffany was of great help setting up mobile app today
Clean property and great customer service
Tiffany gave me a great customer service experience. Friendly and very helpful.
Tiffany was of great assistance today with helping me choose the right unit for my needs
Tiffiany was of great assistance with my issues this morning. Great customer service
Tiffiany and Ralph was of great help Great customer service, very polite people
Answered all my questions. Very friendly! Extra effort. Considerate customer service!
Tiffany and Ralph was of great assistance today
Awesome-Awesome customer service. The team goes above and beyond to help. They really take the difficulty out of moving and storing personal effects. Thank You, Thank You.
Great customer service from staff
Tiffany and Melody was of great assistance
Tiffany was if great help assisting with my needs Great customer service
Tiffany was very nice and helpful. GOOD CUSTOMER SERVICE.
Tiffiany was very helpful and helping me find my next unit per my needs
Tiffiany helped me a whole lot to get my storage unit figured out, she wad really helpful, kind, and enthusiastic
Tiffany and Melody was a great help this morning. Great customer service
Tiffany is the best, the website isn't worth a damn, but tiff took care of me
Fantastic staff and safe place to store your belongings! Ms. Tiffany is very communicative and has given me such peace of mind during my transition.
The storage facility is easy to access and clean. It was an easy and seamless application and move in process. I definitely recommend.
Greg was very polite and helpful. He went out of his way to make sure we chose the right storage spot for us. Great customer service.
Thank you friendly staff public storage Drram Holloway Street mr. Greg and Tiffany are great representatives
General manager very accommodating and helped out with a hard situation
Great customer service!!
Tiffany was very informative and helpful.
Ms. Tiffany was very helpful. She took the time to show me how to use the app to locate my storage unit info. #GreatCustomerService
Tiffany was very helpful with assisting me with my account
Great property, clean and staff is friendly
Tiffany was very helpful and great customer service
Tiffany was quick and informative. Great customer service
Tiffiany was a great help thanks
Tiffany has a great customer service. Quick and easy and friendly
Tiffany and Dale have great customer service
Tiffany & Dale have great customer service help me with everything I needed. I will return for them
Tiffany was such a pleasure and great customer service
Chris was great and helped me access my storage unit when I couldn’t access my keys. Appreciate the help
Leslie is great! She is very knowledgeable and friendly, highly recommend this site.
Our organization has a unit here but the original staff person no longer works there. Sequoia was super helpful in getting our lock changed . Very friendly and professional, highly recommend!
I've been truly impressed with this Public Storage facility on Holloway Street. The property manager, Parbatee Yashin, has been incredibly helpful, knowledgeable, and professional. I'm very glad I picked Public Storage, and chose to store my things at this particular location.
The Property Manager Parbatee, was so very helpful she saved me 3 months increase on my unit and very polite good customer service and her knowledge was spot on. She deserves a pay raise. Good help with customer relations skills is very hard to come by these. I also had a good experience with the last manager Tia . Thank you for allowing me to store my property at Public storage.
A quite good place for storage at reasonable price. The manager is always kind and helpful. I would like to suggest this place for your next storage.
I have been renting a space here for almost a year now. I have only had a positive experience here. When we original made a reservation for a unit online,everything went smoothly. The unit was clean and the key was accessible. Since, we have added a second outdoor unit and transferred our original unit to a larger one. The manager, Parbatee, really made this process seemless and did it with a smile! Thank you!
Ms.tia here at public storage is awesome…I wouldn’t go to any other storage!!!
The only reason I am giving a 5 star review is because of Leslie. She was the only person to help me. I called multiple times for a code to a lock on my unit. I called everyday for 3 days talked to multiple people left multiple messages and Leslie was the only one to help me. She is the only reason you get a 5 star review. Other wise you'd get a 0. She provided outstanding customer service through the whole process even after so many other let me down. Your district manager doesn't answer their phone. You store manager doesn't answer. It's like you have one person working to actually make a difference.
Tia was so helpful in letting me understand the pricing and how the storage size differ from each other great patience with my questions excellent customer service help
Tia is great, really easy process!
I would like to thank Ms. Tia for my experience at this property. She is good, you all better keep her 💯💪
Tia was great today. The unit I needed wasn’t at her property and she drove me to 70 because I didn’t know my way to get a unit. She went above and beyond. Thanks Tia.
I just want give a BIG SHOUT to your employee Tia, she was great. Her customer service is top notch and she is very knowledgeable of the site. I give her 5 stars!!!!
I’m so grateful that you have Tia as a leader on site. She is very professional and went far and beyond to assist my college student to ensure all valuables were secure. We will utilize this location again.
Came in last minute and Tia was a doll. She helped me find an affordable unit. The property is clean and the office smelled good. Excellent customer service.
Very professional, polite and facility was very clean. Very knowledgeable.
I almost didn't get a unit but Tia helped me to find just what I needed, she was very helpful 10/10 customer service!
Came in this morning with little to no time but Tia was great.Thank you Tia.
Tia has great customer service. She helped me in no time
Tia and Mareshah were very helpful finding me the correct size unit
Tia was very nice when I stopped in to inquire about a rental space.
Ms. Leslie assisted me with locking my storage unit this morning and while it felt like a silly request, she was super patient with me. Thank you!
I came in confused and running low on time. Tia has been absolutely amazing. She was very patient and helpful. She took the time to show me the unit and educate me on the deals that they have. I really appreciate her hospitality. I will be a customer here anytime I’m in need of storage. Five star service thank you Tia. 😌
From the start Kennedy made the move in process quick and easy. When it was time to move out my furniture all I had to do was make it known and Danita confirmed all and assured me my card would not be charged any further that was reassuring to me. If I ever need to store again I definitely will feel confident to do so.
Convenient location. Friendly staff.
Staff member (Tia or Mia, I couldn’t remember) very nice and good communication, as well as customer service.
This is a great place to get storage from , Tia the customer service worker she is great and she is amazing and she fixed my situation with no problem and she always helps me when I️ need it
Tia has been very helpful to me at Public Storage. I am from out of town and it is nice to be treated so well. Thanks Tia.
Tia was very helpful with my lost key situation
Tia provided excellent customer service while dealing with an issue. So thankful for her help.
Office staff is nice and it the place is clean
Mi primera vez k guardo mis cosas en un 🏬 y aqui me encontré a Joselín me iso creer ser una buena persona pero me engaño yo asia los pagos y eya no los metía al sistema cuando pregunte aparesia k yo no pagaba
I appreciate the knowledge and professionalism Tia portrayed while answering my questions. She was very thorough and polite! Great overall experience!!!
It was wonderful the service was great the manager Tia help me find the proper size storage unit it's hard to find great hospitality and service like this anymore
Easy rental process for my niece, very tidy property, plus getting the welcoming call from Tia was such a nice way to check in on their customers. I recommend this storage place 10 times out of 10.
Tia has great customer service skills and she has a very professional attitude towards doing her job well. Keep up the good work!
Tia was very polite and willing to answer all my questions
Tia was so helpful and kind. She answered my questions and now I finally think I'm ready to switch to public storage!
I was satisfied with my service Tia was very helpful and professional
Very helpful service from the manager Tia!
Great place to rent from! The young lady Tia was so polite and helpful! Highly recommend
Tia- was very professional and helpful I was very satisfied with the service provided I will be back and refer friends and family keep up the good work
Great customer service! Tia was super helpful.
Spoke with Ms. Tia Hoyt about the services offered and she was more than helpful. I will definitely be using this place in the near future and spreading the word to others!
Miss Hoyt help me out when no one else would, I’m 63 years old an in all my life never have I gotten service like that.
Very clean and well maintained. I appreciate the way this business is run.
I had a great experience. The managers were of so much help. She made great conversation and helped me with all of my questions being that I was a new customer.
Tia was very nice and she helped with my concerns. Excellent customer service.
Jocelyn was a big help today she helped me get a unit and she showed me how to use my app. Thanks a lot!
Jocelyn was a big help. She made sure I got my unit and showed me where it was as well. She was perfect!
Jocelyne was outstanding she assist me the entire process
Thank you. Give her a RAISE!!!!
Jocelyn helped me find my unit and showed me how everything works. Thanks
Jocelyne excelente servicio al cliente ella es muy amable y muy servicial
Fui aeste store en busca de una unidad y la verdad aqui esta la mejor atención cn joselin satisfecho cn la atención la admiro k dios la bendiga
Jocelyne was AWESOME she helped through the entire process and I appreciate it. Thanks.
Sherita was very helpful and I couldn't have gotten better customer service from anyone else. Very knowledgeable and professional.
Jocelyn is great. Thanks for your help.
Jocelyne was a great help and a joy
Jocelyn is so wonderful. She helped me the entire time and I greatly appreciate her.
Jocelyne was very helpful!!
Jaseline has been very helpful and understanding of our needs
Jocelyne is AMAZING she assisted me with all my needs and answered all my questions. Thanks.
Jocelyn was great! Very professional and friendly. Will definitely do more business with this location.
I had to take the time out my day to leave a review to brag on the CUSTOMER SERVICE that I received while inquiring about a unit. JOCELYNE in all caps went above and beyond to answers all my questions and resolve any concerns that I had. These days good customer service is rare. I was greeted with a warm smile, positive energy, and professional attitude! If nobody tell you JOCELYNE, I appreciated you and any buisness is lucky to have you. Your kindness spoke volumes!
I had a wonderful experience today with Jocelyne. She was very professional and had great customer service.
I am in the process of moving and went to this location to see about storage. Jocelyne was super helpful in helping me find the right size storage for my valuables. She was very professional and answered my questions. Thank you so much!
Jocelyne was excellent at helping me and very attentive and very nice and made me feel appreciated. Great customer service!
Jocelyne was a bright star of my day. I was going through a very stressful time, and she helped make this process flow perfectly.
11/10 would recommend this storage facility by their professionalism, cleanliness, and top-quality customer service.
Jocelyne and Ebone were great!
Jocelyne and Ebone were a very great help super helpful with getting me my space. I will definitely be recommending this property to everyone I know . Thanks you guys !
Jocelyne was super sweet and helped me move things into my locker. Explained well and the locker is also very clean!
Enjoyed my time at Publoc Storage. Jocelyn is so amazing and helpful. Thank you.
Jocelyne was a pleasure to work with, very professional and a good memory :)
Jocelyn was incredible and super helpful!
I had the most amazing experience with Miss Jocelyn! She was so attentive, helpful, and such a sweetheart. Her positive attitude was infectious to everyone around. Give her a raise!
Jocelyn was super helpful and very pleasant to deal with.
Jocelyne was amazing, she worked with me every step of the way. Thank you.
Excelente costumer service, Jocelyne very friendly and sweet recommend 100%
This place is nice, and the proccess is simple.Ask for jocelyne, she's the best!.
We are moving to the area and need more than one unit for a few months while we find our “forever home”! Jocelyn was outstanding, helping me multiple times to secure our storage units while being several states away. Her professionalism, her kindness and her guidance helped every step of the way. It is obvious she cares and takes pride in her role. I highly recommend this facility based on Jocelyn’s exceptional customer service.
Best employee ever! Thanks, Jocelyne!
Jocelyne was amazing and did a great job getting us moved in. Her service was friendly and helpful.
This is my first time storing my belongings, so I was nervous, but Public Storage was great! Specifically, Jocelyn was incredibly accommodating and helped me book a space for an affordable price even when my original spaces were already booked. She was so kind and friendly, and I was really touched by her service. Would definitely recommend this place for the service and professionalism!
Jocelyne was very helpful
We had a fantastic experience at Publix Storage! Jocelyne helped guide us through the process, explaining each step and charge to our account in a way that made sense to even the most novice storage user. Thank you so much!
Jocelyn was a great help, very nice and understanding. Would give 6 stars if possible
Jocelyne and the team are all super accommodating and friendly. Great deals and a great space!
Having to move abruptly is stressful but Sherita and Jocelyn made this part easier and smooth. I am pleased with the property and I look forward to my time here. I appreciate the great service and I will be recommending this location.
Dash is the best, made it super easy to get moved in and fix a mistake I made. If you have anything you need help with, talk to Dash. Really easy to setup online, and then you can just show up on your move in date and have no contact with people at all. The climate control is nice and the storage units very clean.
It is my pleasure to leave a brief message in reference to my experience renting a unit. I had the honor to work with one of your managers. Dash made my rental process a breeze.
Thanks Dash
Nice and helpful staff. Would recommend!
Demi was very professional and helpful!
I called today to ask about leasing a unit. Dash answered the phone and gave excellent customer service! She was very thorough and gave great descriptions of what was available. She is definitely an asset to your team!
This is my first time using Public Storage and I was pleasantly surprised with both the service I received and the condition of the storage unit. The facility looks new and is well maintained. The property and the inside unit I selected were both clean and well lit. The customer service person, named Dash, helped me register and was super pleasant and helpful. I had trouble with the online registration but she took care of everything for me and walked me thru the process. Dash helped me get into my unit and lock things up. I could not have asked for a better first time experience. Thank you so much for help and big smile, it made my day a little bit easier!
Dash was extremely helpful and full of enthusiasm made my experience great
Had a wonderful experience at this location. Very clean and inviting. Dash was very professional and answered all of my questions. She showed us the units without hesitation and explained everything very well. And the price fit right into our budget! Would definitely recommend this place to my friends and family.
Dash was amazing, helped me and my friend with our storage facility and picking the right size storage space!
Dash was really nice and kind
Dash was very helpful & good customer service
Recommend this location!
Tamra was awesome, the unit was clean, and the service professional!
Sherita and Dash provided great service. The process was very smooth and easy. The property is in a very convenient location and well kept. I look forward to my time with Public Storage.
Tamra is wonderful and so patient. She found me the exact unit I needed. Your the best Tamra!
Visited there today, Tamra helped me to find a perfect storage room to fit my furniture and my car! Nice person, perfect place
Ms.Tamara was extremely helpful, excellent customer service and made the process so simple and easy. Will definitely recommend to friends.
Dash had exceptional customer service! I will recommend this location for service!
Sherita was a tremendous help today.She made the process so easy and simple. I was very pleased with my service and I definitely recommend this convenient location.
Sherita made my rental so smooth and quick. The property was easy to access and she even walked me to my space to ensure I knew where it was. I look forward to my time here with Public Storage.
Dash is AMAZING! I thought good customer service was going extinct, but she renewed my faith in the industry. I was a customer of CubeSmart & the merger/take over put a cramp in my plans with my payment date changing amongst other things. Fortunately, Dash made this hiccup as painless as possible, lending me an ear on a day when everything seemed to go wrong & offering her physical help actually moving my things when she noticed that I had no help of my own. When I think of renting another storage unit in the future, I will definitely think of Public Storage. Thank you SOOOOO much Dash-you went above & beyond & you didnt have to. I wanna be like you when I grow up! 😁 (PS Im 38 ☺️)