Ms Darlene, always gives exceptional customer service whenever I arrive in store. She gives me the option to pay on the app or in store, however I choose in store every time, simply because I have a great experience dealing with Ms Darlene every time I see her. She represents everything the brand is going for 10 out of 10 definitely recommended!!!
Edit:
Ms Darlene is still exceptional!!!
Processed my payment with no hassles
And always works with my schedule!
Darlene was extremely professional and polite. She explained all my options to get the most for my money and didn't try to push me into spending money I didn't need to. She made getting my storage unit set up a super easy and overall pleasant experience.
Thank you Darlene!
Ms Darlene really helped me.
She took me to see my space and was very thoughtful and thorough with explaining things.
She's an asset to to company and O truly appreciate her time, patience and kindness.
Highly recommend this location. Clean and spacious
IT WAS BAD ALL MY STUFF GOT WET ORANGE DOOR INSURANCE HAS NOT CALL ME BACK NOW THEY SAY I OWE 1500.00 AND I DONT DONT RENT FRO. THEM THEY DID ME WRONG.
Darlene was amazing with helping me with my unit.. I would definitely recommend storing your items here.. You be welcome with a smile
Darlene was awesome. Quick and easy
Ms. Darlene Help me with everything I need assistance with, she was great and have great customer service.
Darlene was phenomenal! Not sure what happened to my unit because she and her team found my items in another unit and should not have been. I have been a renter for 9 years since I live in a different state and had all my items in one area before I left. She and her team went out of their way to support me during trying times, moved all the items found in the correct unit and even sent me pictures once completed. Darlene's communication is impressive and very professional. I applaud her for going above and beyond to support customer needs. She is a jewel. Awesome manager!!
Darlene was awesome... Patient and very friendly. I'm glad I picked this location 😊
Darlene is so nice! I would definitely go back to see her. She let me ask as many questions as I needed and was very patient at explaining everything!
I recently rented a new unit here and Darlene was very helpful. Darlene’s customer service was great. I would recommend this location.
This place is calm and quiet. The only issue I have is that I store my commercial vehicle there and they don’t allow 24hr access for me to move in and out without me having to move it in an unsecured area. I’m a trucker and my hours varies for me to pick up my loads. The price is good but when you are a trucker it’s not feasible for you. Other place will give u tht access tht will be different from all the others customers.. I will need access to my truck whenever not 6am-9pm.
Unhappy with the constant rate raising, been there for almost 3 years. Started at $85 in 2021, now in 2024 the company is raising it to $215 for a 10 x 10 storage. There hasn’t been any change in services to make up the differences in rate increases. I’m changing my services to another company where I’m valued✌🏽✌🏽
Ketraess gave excellent customer service, he was a great help with helping me
Ketreass gave great customer service in renting my unit. I was very comfortable with the process and he made renting easy.
I had a great move in experience with Rhonda V. She was very nice and helpful with show me the unit and made the process easy.. I would definitely recommend This location to anyone needing a safe place for their things!!!
Great service, nice and friendly Property manager I highly recommend this location
Ms. Rhonda was very helpful, a joy to work with. I highly recommend this location 😃
So I walked into Public Storage because I was frustrated because my unit was too small. Thank God for workers like Justine. She helped me get a bigger unit and refunded my money on the smaller one. She was such a beacon of light on what started as a cloudy day. She was not only nice, but very warm and friendly. I'm glad to do business with Public Storage and I will spread the word about the professional that I experienced today.
Raises rates without any notice or reason. Never answers phone. Random miscellaneous charges. Find a different place to store
Yes I went to my unit on Saturday and it is so Tracy is so dirty and so filthy with a lot of furniture that people don't want to. Lift it all out in the hallway look like people in piston. The hallway it just has a really smoke a smell in there on the 3rd floor of the 2nd floor and sometimes on the 1st floor. I'm just calling let you know what's going on. It's just how i'm feeling and that's and I have never been ethiopian like that before
Thank Ashley at the Florissant location for your assistance. You were very helpful and professional as you worked with me on a recent matter.
Ashley was very helpful and got things token care of for me !!!
Last week i came here with my mother to help her move somethings. Ive always noticed this property as trashy. This week the property manager Ashley cleaned both customers bathrooms and the entire hallway. I appreciate the cleanliness. She actually keeps the property looking and smelling clean
The property manager Ashley was very helpful and friendly.
The most unprofessional and unpleasant experience I've ever had. Do not rent here. I reserved a unit to be rented on May 2nd for $125. I go on the 2nd to pay for it and it's not available because they rented it already even though I had reserved it. Then they have another available for $50 more and I tell them don't worry about it. Then they call me and say they can rent it to me at the reserved price of $125. So I proceed to rent it and pay the admin fees. I'm waiting for the rate to be changed by the district manager for 2 weeks and all of a sudden they vacate my unit and rent it to someone else. No phone call no explanation. I have a whole room full of boxes needed to move in today and now I have no unit. If you value your things do not rent here.
People don't show up on time in the office
Came in at 5:30pm and Justine still got me together with a storage. Great customer service and very humorous. Very nice and friendly. Thank u Justine :)
Thank Justine for the help. I really appreciated it. 😁
I have had the most horrible service. They cut my lock off then asked me to purchase another lock and then they put one of their locks on and then not letting me access my belongs to get something out until I vacate the following day. I feel that is totally unacceptable they wanting me to purchase a lock for 1 day
The customer service at this location us top notch. Aaron was super helpful and went above and beyond with her customer service. I was traveling from out of state and needed to store items until my divorce was final. She helped me immensely. If you need an awesome temperature control facility which is clean and well organized. Give them a call.
When I stored at this location it was very clean and never had any issues.
I had assistance from the gentleman, BLEU.. quick and helpful. I had several questions that he was able to answer. I appreciated his GREAT customer service
Erin is the sweetest lady ever. She is always so patient with me and the office and property is clean.